Total 5 job vacancies by Plaza Premium Lounge Singapore Pte. Ltd.

General Job Description

Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.

Job Responsibilities:

• Greet, receive and bid farewell guests in the front reception counter.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Process guest check- in and outs.
• Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
• Assist guests with their Hotel/Lounge Facilities.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
• Maintains the cleanliness and neatness of the front desk area.
• Reports any unusual occurrences or requests to the manager or superior.
• Assists in preregistration and blocking of rooms for reservations.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Any ad-hoc tasks assigned by the superior and the management.

Requirements:

• Graduate in Hospitality/ Tourism Management or related fields
• Previous experience in hotel operations is a plus.
• Outgoing, good interpersonal and communication skills
• Ability to work independently and as part of a team.
• Excellent command of spoken and written English
• 5 days work week and must be able to work on shift, including weekends and public holidays

• Be Responsible for food preparation, cooking and general duties in the kitchen.
• Ensure a consistent, high quality food products are served to guests at all times.
• Carry out stocktaking in the kitchen regularly and assist in stock control of food and beverage.
• To check regularly the buffet counter to ensure the food prepared are well presented and sufficient.
• Strive to continually improve customer and team satisfaction.
• Maximize the financial performance in areas of responsibility.

Requirements:

• Ensure high standards of sanitation in all kitchen and storage areas, etc.
• Minimum 1-2 years' relevant experience, preferably in hotel industry
• Be polite, creative, self-motivated with strong sense of responsibility
• Able to work independently and under pressure

• Be Responsible for food preparation, cooking and general duties in the kitchen.
• Ensure a consistent, high quality food products are served to guests at all times.
• Carry out stocktaking in the kitchen regularly and assist in stock control of food and beverage.
• To check regularly the buffet counter to ensure the food prepared are well presented and sufficient.
• Strive to continually improve customer and team satisfaction.
• Maximize the financial performance in areas of responsibility.

Requirements:

• Ensure high standards of sanitation in all kitchen and storage areas, etc.
• Minimum 1-2 years' relevant experience, preferably in hotel industry
• Be polite, creative, self-motivated with strong sense of responsibility
• Able to work independently and under pressure

• Be Responsible for food preparation, cooking and general duties in the kitchen.
• Ensure a consistent, high quality food products are served to guests at all times.
• Carry out stocktaking in the kitchen regularly and assist in stock control of food and beverage.
• To check regularly the buffet counter to ensure the food prepared are well presented and sufficient.
• Strive to continually improve customer and team satisfaction.
• Maximize the financial performance in areas of responsibility.

Requirements:

• Ensure high standards of sanitation in all kitchen and storage areas, etc.
• Minimum 1-2 years' relevant experience, preferably in hotel industry
• Be polite, creative, self-motivated with strong sense of responsibility
• Able to work independently and under pressure

Job Description

• Operate Point of Sales (POS) Systems when managing food & beverage order
• Prepare a variety of alcoholic and non-alcoholic beverages
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Maintain drinkware and beverage equipment needed for beverage preparation
• Address customers' queries on food and beverages
• Suggest food and beverages to customers
• Provide go-the-extra-mile service to create a positive customer experience
• Follow customer service standards
• Escalate customers' feedback
• Follow legislative requirements pertaining to handling and consumption of alcoholic beverages
• Follow the organisation's personal, food and beverage hygiene standards
• Assist in opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Replenish inventory at service stations
• Follow crisis response and recovery activities in accordance with business continuity policies
• Suggest areas for personal development to improve work performance
• Escalate feedback on current work processes and procedure
• Suggest areas for continuous improvement within work area
• Execute continuous improvement activities within work area
• Operate emerging technology and tools to improve work productivity
• Any ad hoc duties as assigned

Job Requirement

• A minimum of 1years’ relevant experience at supervisory level in hospitality or F&B Industry. Preferably experience in restaurants and lounges
• Strong leadership skills, mature, outgoing & guest oriented, good communication skills
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.