Total 3,846 corporate finance manager job vacancies in F&B / Tourism / Hospitality category in Singapore

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

Responsibilities Include:

• Support Qoo10 Singapore in cultivating and enhancing fruitful business partnerships across various sectors (retail, banking, payments, loyalty, and affiliate), overseeing all facets of partner engagement.
• Understand business objectives of our partners and align them with the services offered by Qoo10 Singapore, ensuring ongoing optimization of business prospects.
• Oversee all stages of partnership acquisition and reactivation, including lead generation, prospecting, initial contact, meetings, contract negotiation, integration, and project performance optimization.
• Build and maintain a professional network within the e-commerce, retail, and finance industry.

What we are looking for:

• Minimum 3 years’ experience in partnership management, stakeholder engagement, business development, corporate strategy, or relevant domains.
• Minimum 2 years of experience in banking, digital payments and/or ecommerce sectors.
• Skill in effectively coordinating and prioritizing diverse stakeholders (internal & external) while devising innovative solutions and fostering dedication to common objectives.
• Demonstrated experience in working with cross-functional teams.
• Possesses a startup mentality, demonstrating maturity and adeptness in conducting business discussions with both internal and external senior leadership.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role will focus on providing analytical and strategic guidance to Mediacorp brand owners with the primary objective to drive youth audience engagement effectively, with a particular focus on short-form video (TikTok). The role will work with multiple social media brands owners, bridging the gap with platform strategies and expertise, to shape the brands content and audience engagement directions.

Responsibilities

• To set the direction and drive growth of Mediacorp's social medial brands to engage young audiences across digital platforms.
• Maintain, develop and optimise social media platforms audience engagement strategies.
• Conduct analysis using internal and external data (e.g. audience engagement, market and industry), define key performance indicators to derive insights that will drive business decisions.
• Develop deep understanding of TikTok platform, analysing content and industry trends and communicate insights in a comprehensible way to brand owners.
• Conceptualise, build, manage and maintain dashboards that the team can use to extract data and insights for channel management.
• Staying on top of the latest social media trends, identify opportunities to improve and youth audience engagement. Proactively identify and make recommendations on content and social channel engagement.
• Work effectively with cross-functional teams, driving results through extracting actionable insights for all content stakeholders and assist in managing the social platform relationships.

• Diploma / Degree in Mass Communication, Digital Marketing or any related discipline.
• At least 8 years of working experience.
• At least 2 to 3 years working experience in social media platform management.
• Experience of best practices for social media platforms.
• Experience analysing and deriving meaning from unstructured datasets.
• Experience in Data Visualisation tools, such as Power BI is a plus.
• Demonstrated problem solving experience with experience driving and delivering action based on data-driven insights and recommendations from data analyses.
• Experience in short form content development is a plus.
• Good written and verbal communication skills.
• Able to work in a dynamic, fast-paced environment and under pressure.
• Strong organisational and multitasking abilities.
• A strong understanding of what drives digital content on social media and how it should be presented.
• A broad and deep knowledge of digital content and social media trends.
• Manage projects independently and work collaboratively.
• Driving Execution.

We are looking for passionate individuals to join our Rockin’ Family! ☕

We Offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations (https://www.rockymaster.com.sg/outlet-locator)

Job Description

1. To perform kitchen and bar stations in compliance with the Company’s Standard Operating Procedures (SOP)

2. To perform counter station in compliance with the Company’s Standard Operating Procedure (SOP), to perform cashiering function and suggestive selling on outlet specialties, promotion items to customers.

3. Practice proper usage and cleanliness of all outlet tools & equipment and in compliance with statutory safety requirements

4. Practice good housekeeping, and to ensure cleanliness & tidiness of premises including toilet (if any), including clearing the garbage bags from the rubbish bins

5. Comply with NEA requirements over personal & food hygiene and safety

6. Practice proper usage and storage of all food and beverage items so that quality is well-maintained

7. Assist in inventory management

8. Any other ad-hoc task as and when assigned by the superior

Primary Responsibilities

• Responsible for supporting in securing and maximising all sales opportunities from assigned market segments to achieve department objectives and key performance indicators
• Actively source for new accounts and develop existing accounts to meet key performance indicators
• Represent RWS by participating in trade shows, conventions and promotional events; Maintain regular contact including site inspections and sales calls with key contacts in the assigned market segments
• Manage and deliver assigned sales KPIs based on the assigned portfolio of corporate /government/education/community/ MICE / Dry, Social & Wedding Events and clients
• Assist / oversee sales outreach events and activities on ad hoc basis
• Plan, develop and execute sales campaigns to increase sales
• Develop and maintain long-term business relationships with corporate clients by providing consistent sales service, prompt follow-up on enquiries and rapport building
• Deliver sales presentations and conduct site inspections to showcase all RWS offerings
• Collaborate with supporting business units to formulate sales proposals that are client focused and ensure timely submission of sales contracts and reports
• Analyze and present weekly sales reports and account portfolio on a monthly basis

Responsibilities:

• Degree in business or related fields
• Minimum 7 years’ relevant experience with proven track record in leading a sales team
• Possesses strong interpersonal and communication skills
• Strong knowledge of the tourism and attractions sales industry in a similar role

Roles & Responsibilities

• Responsible for full set of accounts for SMEs clients.
• Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM)
• Work with the Manager in identifying areas where SOP and the system can be enhanced to reduce manual work and improve productivity.
• Preparation of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law.
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients.
• Communicate with clients independently and provide assistance to juniors in handling complex clients.
• Perform other ad-hoc duties assigned by the Management.

Requirements

• Degree in relevant field, ongoing ACCA, ACCA graduates or equivalent
• At least 3-5 years of relevant experience
• Analytical with good inter-personal skills and enjoys challenges
• Good understanding of corporate governance, regulatory compliance and accounting principles
• Proficient in Microsoft Excel (including VLookup and Pivot Table) advantageous
• Proficient in XBRL (eXtensible Business Reporting Language) advantageous
• Proficient in accounting software (MYOB, Quickbooks, Xero etc.) advantageous
• Customer service oriented mindset
• Able to multi-task in a fast moving environment
• Able to focus on timeline and target

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

Looking for Singaporean or PR

JOB DESCRIPTION – ASSISTANT RESTAURANT MANAGER

Job Functions & Summary:

Responsible for planning and coordination of restaurant operations and guest relations.

Job Roles & Responsibilities: -

· Ensure that operations are adequately mannered, taking into account peaks and troughs in demand.

· Conduct performance appraisal of all immediate subordinates.

· Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

· Draw up duty roster of service personnel.

· Attend to enquiries and feedback from Members.

· Assist Kitchen Operations with input regarding menu items.

· Oversee implementation of F&B initiatives affecting outlet seating area and staff.

· Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

· Oversee the grooming of staff and ensure that the code of conduct is adhered to at all times.

· Responsible for keeping records of staff attendance, leave, etc.

· Improve processes and workflows to ensure that breakages and wastage of food are minimized.

· Oversee restaurant operations to ensure that the outlet is properly set for service.

· Produce reports on sales, items and covers sold, and number of guests served.

· Ensure that all checks presented are accurately drawn up.

· Lead the team and motivate them to contribute to the best of their abilities.

· Manage and control linen supplies to the restaurant.

· Coordinate with various departments on maintenance of furniture, fixtures and fittings when necessary.

· Any other duties that might be assigned from time to time.

Requirements: -

· Good knowledge and experience in knowing customer preferences.

· A good team player with excellent leadership capabilities.

· Excellent organizational and management skills.

· Strong interpersonal and communication skills, both oral and written, and positive attitude towards fostering teamwork among associates in support role.

· Ability to lead, motivates a large team of staff, adapt, embrace strong cultural diversity, and work in multi-ethnic teams.

Employee Benefits
• 5-Day Work Week
• AWS & Variable Bonus
• Lunar New Year Hong Bao
• Annual Leave/Family Care Leave/Birthday Leave
• Flexible Benefits/Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gifts vouchers
• Training and development opportunities
• Usage of Club's sports & recreational facilities

Our parent company is a recruitment agency that has been around for 10 years and we recruit more than 1000 foreign workers into Singapore yearly.

As part of our group's expansion plans, we are setting up a new consumer division to recruit foreign domestic workers (FDWs) and caregivers for Singaporean households.

We are hiring an experienced recruitment/branch/division manager who has managed FDW/Maid/Caregiver agencies.

The prospective applicant should be a high-performing individual who possesses a strong business acumen and a desire to be a business owner.

The individual will be responsible for the overall planning and execution of the business and report to the parent company on its performance.

Requirements

• At least 3-5 years of experience working in a maid agency at a supervisory/manager level
• Has a sound knowledge of the Maid/FDW/caregiver business model
• Possess a CEI licence

Benefits

• Shareholder of the business (Profit Sharing)
• Medical Benefits
• Annual Leave
• Base Salary

Roles & Responsibilities

• Responsible for full set of accounts for SMEs clients.
• Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM)
• Work with the Manager in identifying areas where SOP and the system can be enhanced to reduce manual work and improve productivity.
• Preparation of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law.
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients.
• Communicate with clients independently and provide assistance to juniors in handling complex clients.
• Perform other ad-hoc duties assigned by the Management.

Requirements

• Degree in relevant field, ongoing ACCA, ACCA graduates or equivalent
• At least 3-5 years of relevant experience
• Analytical with good inter-personal skills and enjoys challenges
• Good understanding of corporate governance, regulatory compliance and accounting principles
• Proficient in Microsoft Excel (including VLookup and Pivot Table) advantageous
• Proficient in XBRL (eXtensible Business Reporting Language) advantageous
• Proficient in accounting software (MYOB, Quickbooks, Xero etc.) advantageous
• Customer service oriented mindset
• Able to multi-task in a fast moving environment
• Able to focus on timeline and target

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Ideally you come from a restaurant group / hotel or food services organization
• You are familiar with large scale F&B logistics, with experience working with culinary team

Responsibilities:

• Strategically plan and oversee logistics, warehousing, transportation, and customer services to optimize efficiency and satisfaction.
• Negotiate with suppliers, manufacturers, retailers, and consumers to ensure seamless logistics operations.
• Monitor inventory levels, delivery timings, and transportation costs, implementing strategies to enhance efficiency and reduce expenses.
• Address operational issues and customer complaints promptly to maintain service quality.
• Lead the logistics team with a focus on supervision, coaching, and professional development.
• Achieve operational goals in cost reduction, productivity, accuracy, and timeliness, and continuously seek improvement opportunities.
• Analyze performance metrics to make data-driven decisions for logistics optimization.
• Ensure compliance with legal, regulatory, and HSE standards, maintaining a safe and efficient work environment.

Requirements:

• Minimum GCE 'N' Level or equivalent, with a preference for candidates holding additional logistics or supply chain certifications.
• At least 2 years of experience in a logistics management role, preferably within the F&B industry.
• Proficiency in SAP and other relevant warehouse management systems, coupled with strong data analysis skills.
• Demonstrated leadership ability, excellent communication skills, and a hands-on approach to operational challenges.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

about the company:

My client is a premier provider of cutting-edge scientific and medical solutions, specializing in laboratory equipment, reagents, and top-tier consulting services

Location: Tuas

Work Schedule: Monday to Friday, Officer hours

Job scope:

• Lead warehousing and supply chain teams in managing inventory, warehouse operations, and supply chain improvements.
• Plan, coordinate, and execute all warehouse operations, including secondary assemblies and transportation.
• Develop contingency plans for process change risks.
• Collaborate with Service Quality and Customer Service Team to manage customer expectations.
• Ensure compliance with ISO 9001, ISO 13485, GDP, GMP, and HSA standards.
• Act as the main customer interface for operational matters and manage outsourced transportation.
• Assist in Request for Quotation (RFQ) processes.

Requirements:

• Diploma in supply chain, warehousing, logistics, or related field required.
• Minimum 6 years' experience
• Experience in GDP-certified environments and knowledge of ISO13485/ISO9001 standards preferred.
• Proficiency in transport management systems and warehouse software essential.
• Proven leadership in team management necessary.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. That is why everyone, in every function, is encouraged to develop, express and share their creativity to deliver better outcomes for our customers.

The hallmark of the HP Corporate Affairs and Communications team is passion, commitment, curiosity, flexibility and global perspective. We are a growth team on a mission to transform the way HP communicates and the way stakeholders interact with our brand.

As a Products & Services Markets Communications Manager, you will work as part of the wider Products & Services (P&S) Communications team to develop and amplify the HP Products and Services narratives and product innovations to consumers, businesses, partners and stakeholders across the globe. Reporting into the Head of Products and Services Market Communications, this role will be integral in driving priorities and activities supporting HP’s Products and Services portfolio into the markets globally. The Communications Manager will do this through strategic planning, campaign and thought leadership development, and execution excellence for core activities such as product launches and product reviews.

The Communications Manager must be an excellent writer, compelling storyteller and possess a strong understanding of building integrated campaigns across the PESO mix. They must be able to identify opportunities for joined-up storytelling and creative communication strategies that will work across geographies, creating plans and content in collaboration with the Worldwide Products and Services Communications teams and respective business units, and with the Market Communication leaders.

With an eye for detail, they are able to execute against deadlines in a fast paced and dynamic environment. They will be biased toward action, inspire teammates to perform at a high level, be adept at driving consistency and looking for ways to improve communications processes and operational excellence. They will consistently turn strategy into execution to achieve strong results.

What a Products & Services Market Communications Manager does at HP:

• Collaborate across teams to drive integrated communications programs with wider Corporate Affairs, Marketing, Business Units and support functions.
• Build and maintain relationships with other members of the P&S Comms team to inform P&S and pan-HP communications strategy and content.
• Evaluate, prioritize and drive key P&S strategies, programs and activities for the local markets
• Develop high-impact, creative and scalable strategic communications programs, content and campaigns in support of business objectives across earned, owned and social platforms.
• Develop and drive product/experience launches, earned product reviews program, and thought leadership narrative into the local markets.
• Own and drive development and adoption of innovative communications principles, ideas across the P&S Market Campaigns and wider country comms teams.
• Contribute to driving operational excellence for P&S team; and play a key role in developing reporting mechanisms to demonstrate ROI, linking work to business and communication objectives
• Management of external agency hub in Singapore
• Campaign budget management

Individuals who do well in this role at HP, usually possess:

• BA or BS in Communications, Marketing or Business Administration.
• 10+ years of work experience in communications, journalism, or marketing.
• Proven experience crafting content for social, digital and traditional media, thought leadership content and building content strategy, messaging
• Understands the evolving media landscape and newsworthy storytelling
• Superior storytelling, writing and editing skills; strong oral communications skills and ability to convey complex ideas
• Superior organization and program management skills within fast-paced and demanding environment
• A relentless focus on the details
• Ability to link communications plans and activities to business objectives and results
• Sound judgement, with the ability to balance short- and long-term priorities in a disciplined manner
• Strategic thinker with a strong grasp on global issues, current events, and business trends
• High levels of tact and diplomacy to interact with teams all over the world
• Ability to interact with all levels of the company top to bottom
• Flexible, nimble, and able to thrive within a growing and evolving organization
• Collaborative in nature
• Experience effectively managing relationships with external agency partners to maximize impact
• Proficient in Microsoft (PPT, Word, Excel) & Collaboration platforms (Teams, Zoom)

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Descriptions

<Position Purpose>

• To develop day-to-day operations plan and objectives for assigned area and to supervise and monitor operation team's performance and compliance of day-to-day operations while managing restaurant profitability by optimizing costs & controls

<Responsibilities>

§ Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume
• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection
• Plan and manage staff scheduling and deployment to maximize efficiencies
• Plan, organize and execute a training system for all staff & MTs

§ Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues
• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required
• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant
• Execute marking efforts based on marketing plan developed for each concept
• Support recruitment effort for restaurant staffs
• Enforce standards and manage restaurant operating costs and profitability

§ Business Development

• Build strong partnership with landlord, suppliers and relevant authorities

§ Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value
• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant
• Manage quality control activities in line with quality assurance standards and procedures
• Investigate causes and reasons for customer complaints
• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

§ People Management

• Lead team by providing guidance, support and motivation
• Train and develop assistant managers, service, kitchen and kaiten staff
• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor
• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Requirements

• Must have semi fine or fine dining Japanese restaurant experience.

Benefits

• Performance bonus, avg 1 mth
• Sales incentive, annual leave, medical benefits etc

Working hours

• 48 hours 5 days work week

Accounts & Admin Executive

5 days, 9am- 5.30pm

Salary: $3800 -$4000

Address: Fort Canning

Overview

Our company is currently on the lookout for an experienced Admin & Finance Executive to provide financial administrative support to our companies. You will be working closely with and reporting directly to the Regional Financial Controller.

Main Responsibilities

Finance

• Full sets of accounting (AP/ AR/ GL)
• Responsible for daily bookkeeping, accounts receivables & payables functions and other related duties assigned.
• Performing administrative and clerical tasks, such as data entry, preparing payment vouchers, generating reports and statements, filing paperwork, and liaising with clients on payment matters.
• Maintain general journal entries
• Liaise with external accountants, auditors, tax agents, corporate secretary, bankers etc.
• Perform any other accounting/finance duties and responsibilities as and when necessary.

Administration (Ad-hoc)

• Ensure and maintain proper documentation of all finance, accounting and administration activities.
• Acting as the first point of contact when dealing with staff, suppliers and clients in terms of correspondence.
• Written communication including but not limited to drafting of documents or letters as and when necessary.
• Maintaining re-order level of office supplies, pantry, stationery, purchase of products and equipment, office maintenance etc.
• To provide administrative support to Management and ensure smooth operations of the Company.

Requirements

• At least 5 years of related working experience in an international accounting office.
• Knowledge of local requirements.
• Familiarity in EXACT & Cargowise One, Microsoft Outlook, TEAMS, Excel or related ERP.
• Polytechnic diploma or bachelor’s degree in accounting, finance, Business Administration, Accounting or related field.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Responsibilities

• Proactive in securing and managing event sales to achieve monthly sales objectives.
• Proactive in reaching out to enquiring / existing clients.
• Proactive in finding new clients.
• Responsible for creating and selling event packages relevant to each brand’s location and identity.
• Engaged in event execution, ensuring a smooth, unique and personalised guest experience.
• Attend to all event enquiries with great customer service to ensure the successful conversion to orders.
• Preparation of all event orders and on-site event materials.
• Preparation of event budgets and sales targets.
• Source and negotiate with vendors and suppliers.
• Collaborate with respective department heads and supervise staff as necessary.
• Ensure smooth delivery/execution of all events and step up to resolve any problems that may occur.
• Analyze event’s success and prepare reports to Management.
• Plan and conduct pre-event and post-event meetings with clients and colleagues to ensure customer satisfaction and excellent guest experience.
• To participate in developing promotions, action plans and marketing strategy with the team.
• Coordinate and communicate effectively with all teams in operations to facilitate events and ensure quality and customer satisfaction.
• Credit management of sales accounts and assist to oversee any sales and events administration.

Skills & Requirements

• At least 3 years of proven sales and events experience in hotel, restaurants, events or catering services.
• The 3 “R”s: Responsible, Resourceful & Reliable.
• Excellent organisational skills.
• Self-motivated and excellent attention to details.
• Team player, able to work under tight deadlines and in a fact paced working environment.
• Excellent verbal and written communication skills.
• Great marketing skills and experience a plus.

The Assistant/ Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan effective shifts for adequate staffing.
• Create a welcoming atmosphere for a positive dining experience.
• Handle customer feedback and resolve issues professionally.
• Implement and maintain health and safety protocols.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Suggest and execute marketing strategies to attract customers.
• Coordinate promotional activities and special events.
• Maintain records of sales, inventory, reports etc.
• Any other duties as assigned by your superior.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

Job Description:

• Provide effective leadership to the restaurant team, overseeing day-to-day operations and ensuring staff performance meets or exceeds expectations.
• Recruit, train, and manage restaurant staff, fostering a positive and collaborative work environment.
• Uphold high standards of customer service and satisfaction, ensuring a memorable dining experience for guests.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor and control budgetary aspects of the restaurant, including cost control measures, pricing strategies, and achieving revenue targets.
• Maintain high standards of food quality, presentation, and cleanliness throughout the restaurant.
• Conduct regular inspections and audits to ensure compliance with established standards.
• Plan and execute marketing initiatives, promotions, and events to drive customer traffic and increase revenue.
• Address challenges and unexpected issues promptly, making informed decisions to resolve conflicts and maintain smooth restaurant operations.
• Demonstrate adaptability and resourcefulness in handling various situations to ensure customer satisfaction and business success.

Requirements:

• Proven experience as restaurant manager or similar role
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers. staff and vendors
• Solid understanding of restaurant operations, including F&B service, sanitation standards and safety regulations
• Ability to work under pressure in a fast-paced environment
• Flexibility to work evenings, weekends and holidays as required

Job Description:

• Lead accounting and finance function.
• Responsible for the full spectrum of accounting matters, inclusive of filing XBRL.
• Prepare, review and analyze monthly financial reporting.
• Prepare annual budget, forecast and financial analysis.
• Manage working capital effectively by preparing monthly cash flow projection
• Work with business leaders to prepare annual budget & forecast for board approval.
• Responsible for statutory reporting matters including GST and submission government statistics/surveys/grants.
• Liaise with external auditor, tax agent, company secretary and bankers.
• Provide support to business units to review and analyze on project profitability.
• Involve in continuous process / system improvement activities to improve workflow effectiveness & efficiency.
• Any ad-hoc reporting and projects.

Requirements:

• Tertiary qualification preferably with professional certification in Accounting/ Diploma in Accounting
• Minimum 5 years of relevant experience in the areas of accounting
• Basic understanding of relevant legal aspects for accounting
• Construction company background is an added advantage

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Responsibilities:

• Lead and elevate the performance of the operations team, ensuring top-notch service delivery and improved satisfaction levels.

• Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.

• Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.

• Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budget-compliant delivery.

• Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.

• Foster collaboration across functional teams to ensure operations are well-integrated with product and technology departments, enhancing issue resolution and operational communication.

• Cultivate a team-oriented environment that encourages open communication and alignment on project goals and corporate strategies.

Requirements:

• A minimum of 6 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.

• Strong analytical and problem-solving skills, with expertise in optimizing complex processes.

• Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.

• Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.

• Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.

• Required to work on shifts as per duty rooster

Please click on Apply to submit your CV

We regret to inform that only shortlisted candidates will be notified.

RCB No. 200007268E

EA License No. 01C4394

REG No :R1105286 (Ngiam Xinyi)

Persolkelly is looking for a Premier Assistant IT Manager, skilled in SAP S/4 HANA & FICO, to join our client at a renowned MNC in the Logistics & Supply Chain industry

As the Assistant IT Manager, you will oversee long-term programs impacting business units or major projects, ensuring objectives are met within set constraints. you will manage resource allocation and lead diverse teams, exhibiting confidence and decisiveness in integrating and managing interdependent programs

Job Responsibilities

• Developing and implementing the program management framework to achieve cost, time, and quality metrics.
• Designing training programs to facilitate framework adoption across the organization.
• Supporting senior management in governance through audits and guiding project managers in framework adoption.
• Formulating integrated program plans, detailing activities, resource planning, and cost estimation.
• Collaborating with stakeholders to establish program goals, objectives, and deliverables.
• Reviewing plans to determine timeframes, funding, and completion procedures.
• Acquiring program requirements, including human resources and materials, and guiding project managers in aligning plans with objectives.
• Driving programs to meet schedules, budgets, manpower, and quality targets.
• Ensuring discipline in documenting scope changes, issues, and risks, and collaborating to resolve implementation issues.
• Overseeing team management, including budgets, work allocations, and staffing, and developing staff through coaching and mentoring.
• Establishing common goals and direction among staff and implementing performance management practices

Requirements

• Diploma or Degree in any IT related field or Computing Field
• Proficiency in SAP S/4HANA and FICO modules, including implementation and integration experience, would be an advantage.
• Expertise in developing and implementing program management frameworks to achieve cost, time, and quality metrics.
• Strong skills in formulating integrated program plans, detailing activities, resource planning, and cost estimation

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

Email: [email protected] / [email protected]

We regret that only shortlisted candidates will be notified.

Job Code: YANT

EA Registration No. R23118161

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for an Assistant Entity Manager to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

As our F&B Assistant Entity Manager, you’ll be making independent decisions from solving customer’s problems to providing satisfactory solutions to various situations. You’ll dive into everything from daily operations to front of house and customer-facing duties. If you’ve got a knack for creating an engaging work environment, fostering talent, and making sure everyone feels valued, you're exactly who we're looking for.

Check us out: https://www.theblackhole.sg/careers

Some perks:

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders

Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Demonstrates the ability to lead, be proactive and have initiative.
• Overseeing the daily operations on shifts.
• Ensures proper uniform, punctuality and grooming are according to company
• policy and standard.
• Ensures proper hygiene as prescribed in the company guidelines.
• Understands and adheres to proper food handling, food safety and sanitation
• standard during food preparation, serve and clean up.
• Maintaining a positive environment and culture which provides fast, efficient and
• friendly service for both customers and staff.
• Maintains a clean and organised environment.
• Responsible for planning and scheduling of staff.
• Following beverages Standard of Procedures and maintaining the consistency of products and services.
• Proactive in solving customer’s problems and providing satisfactory solutions to
• various situations.
• The “Owner” and Role Model of the service initiative during his/her shift.

What You’ll Bring:

• Passion for service.
• Minimum education requirement of O levels and above.
• Minimum one year of previous supervisory role in the F&B industry.
• Outgoing personality and go-getter attitude.
• Enthusiasm for challenges and ability to cope in a fast paced environment.
• Excellent verbal and communication skills.
• Basic computer and Microsoft skills.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Salary: $2,500.00 - $2,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Weekend availability