Total 3,690 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

A Day in the Life

• Assist in the management Brand Activation & Events Teams
• Maintain consistent B2C Brand Activation and Events business activities for clients whilst keeping pace with business target trajectory
• Communicate and engage with current & potential clients to solicit business opportunities in the B2C space proactively
• Support the creative team in ideation exercise
• Supervise and ensure timely submissions of proposals and budgets to clients
• Support and supervise the team from project implementation, execution to completion.

Who We Are Looking For

• Degree / Diploma in Event Management or equivalent
• Minimum 5 years of experience in project management in brand activation and/or events
• Self-motivated and result-oriented
• Strong interpersonal and communications skills

Job Responsibilities :

• Oversee day to day restaurant operations
• Analyse service quality and customer satisfaction
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints with tact and professionally to manage customers’ expectations.
• Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
• Ensure compliance with sanitation and safety regulations.
• Control operational costs and identify measures to cut waste.
• Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
• Lead team to implement change
• Ensuring sufficient staffing for Daily Operations
• Train new and current employees on any SOPs and best customer service practices.
• Provide leadership and team building for staff
• Create and maintain the staff schedule and track tardiness and absenteeism
• Provide regular feedback to staff to improve productivity and efficiency
• Interview potential new hires when necessary.
• Handle dispute and disciplinary matters at store level
• Responsible for team motivating and forging a performance driven team.
• Conduct staff performance assessment process

Job Requirements :

• Possess 1 year of F&B service experience
• Able to work independently and as a team.
• Excellent interpersonal and customer service skills.

Thong Yie Sze (EA Personnel Registration Number: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

We are looking for an experienced Restaurant Manager to join our passionate team at Seroja .

We offer a fixed 2 days off on every Sunday & Monday .

All Candidates should be experienced , passionate and have a strong desire to work in the food industry .The role will require candidates to work well in a team and be well-versed in the food & beverage .

Duties will include

-Oversees daily operations of the restaurant.

-Provide a leading and consistent guest experience.

-Achives financial and quality targets.

-Represents the brand and promotes the restaurant.

-Manages and lead the team of colleagues in the areas of manpower planning ,

recruitment , supervision , coaching and counselling.

-Performance management , review and talent management.

-Oversee the beverage programme with the sommelier and recommend suitable

beverage for establishment.

The position requires:

- Relevant work experience in a fine dining establishment.

- Keen attention to detail.

- Adequate wine knowledge.

- Team player with outstanding interpersonal skills .

- Good presentation and influencing skills.

- Ability to work and thrive within a diverse environment.

- Self motivated and energetic.

- Ability to work effectively and contribute in a team across divisions.

What we offer :

-14 days Annual Leave

- Annual Bonuses

-Medical Insurance

- Performance incentive

- Staff meal

- Competitive salary

Job Highlights:

• Auto Parts Store
• Basic up to $4500 + VB
• Monday to Friday 8.15am to 5.45pm
• Pioneer Cres

Job Responsibilities:

• Ensure efficient daily operations of packaging, particularly focusing on the optimal performance of automated machinery.
• Address customer needs and maintain a high level of service and satisfaction.
• Innovate and implement new processes for packaging operations and warehouse management using automated equipment.
• Establish roles, responsibilities, and future plans for the department.
• Collaborate with other departments, including headquarters, to ensure operational efficiency and compliance with policies and procedures.
• Provide supervision, development, and guidance to staff in line with organizational policies and legal requirements.
• Monitor warehouse activities to maximize space utilization and maintain inventory accuracy.
• Develop and implement Standard Operating Procedures (SOPs) to meet Workplace Safety & Health standards.
• Oversee administrative tasks to ensure efficient processing of paperwork.
• Maintain a clean, safe, and professional work environment, including regular maintenance of packaging and warehouse equipment.
• Undertake any additional duties as assigned.

Job Requirements:

• Diploma/Degree in Packaging & Assembling Industry/ Mechanical Engineering.
• Experience in packaging, auto packaging equipment, budgeting, costing, warehousing and SAP knowledge.
• Good leadership, strong mechanical, analytical & problem-solving skills on auto equipment and people.
• Excellent communication, interpersonal skills & customer service oriented.
• Knowledge of Japanese is an advantage.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Shangri-La’s Rasa Sentosa, Singapore

We are looking for an Assistant Restaurant Manager to join our team!

As an Assistant Restaurant Manager, we rely on you to:

• Support the Outlet Manager in daily operation
• To assist in maximizing the performance of outlet
• Provide solutions to solve recurring issues in outlet
• Train and mentor staff whenever appropriate
• Maintain hygiene and sanitation standards
• Ensure guest's dining experience are well taken care

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Leads by example and facilitates team cohesiveness
• Must have experience working in either a restaurant or a hotel environment
• A friendly, helpful and trustworthy leader
• Creative with an eye for detail
• Enjoys planning, organizing and problem solving
• Willing to work shifts

We offer:

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

A Day in the Life

• Assist in the management Brand Activation & Events Teams
• Maintain consistent B2C Brand Activation and Events business activities for clients whilst keeping pace with business target trajectory
• Communicate and engage with current & potential clients to solicit business opportunities in the B2C space proactively
• Support the creative team in ideation exercise
• Supervise and ensure timely submissions of proposals and budgets to clients
• Support and supervise the team from project implementation, execution to completion.

Who We Are Looking For

• Degree / Diploma in Event Management or equivalent
• Minimum 5 years of experience in project management in brand activation and/or events
• Self-motivated and result-oriented
• Strong interpersonal and communications skills

• Position : Safety Manager - (Local & Oversea Projects/Construction/5 Days) - Up to $11,000
• Location: HQ at Changi | Various Project Sites
• Working hours : Monday to Friday | 8.30am to 6pm
• Salary (commensurate with experience) : Up to $11000 + Variable Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Civil & Building Construction

Main Responsibilities:

• Assist in implementation and oversee QEHS system
• Coordinate WSH programme, initatives
• Analyse data on EHS performance, condition and practices
• Resolve day to day EHS issues
• Perform regular internal audit
• Participate in site incident investigation
• Lead and coach site safety team
• Liaise with Authorities
• Any other related tasks as assigned

Requirements:

• Bachelor Degree in Engineering or Health and safety related discipline
• Possess a valid WSHO, ECO registration license
• Minimum 5 years relevant experience working as WSHO
• Minimum 10 years working experience in civil projects
• Knowledge of local regulation, code of practices especially related to EHS
• Possess own car

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Restaurant Manager

• Manage and oversee the daily operations and compliance to the standard policies and procedures.
• Weekly schedule planning
• Analyze monthly profit & loss statements to ascertain that all costs are in line.
• Establish good rapport with the guests and handle all guests feedback, requests and enquiries promptly.
• Create a sound and strong working relationship with all staff and help them to develop to their maximum potential.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service
• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team.
• Compliance with the Halal requirements.

Requirements:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Job Highlights:

• Auto Parts Store
• Basic up to $4500 + VB
• Monday to Friday 8.15am to 5.45pm
• Pioneer Cres

Job Responsibilities:

• Ensure efficient daily operations of packaging, particularly focusing on the optimal performance of automated machinery.
• Address customer needs and maintain a high level of service and satisfaction.
• Innovate and implement new processes for packaging operations and warehouse management using automated equipment.
• Establish roles, responsibilities, and future plans for the department.
• Collaborate with other departments, including headquarters, to ensure operational efficiency and compliance with policies and procedures.
• Provide supervision, development, and guidance to staff in line with organizational policies and legal requirements.
• Monitor warehouse activities to maximize space utilization and maintain inventory accuracy.
• Develop and implement Standard Operating Procedures (SOPs) to meet Workplace Safety & Health standards.
• Oversee administrative tasks to ensure efficient processing of paperwork.
• Maintain a clean, safe, and professional work environment, including regular maintenance of packaging and warehouse equipment.
• Undertake any additional duties as assigned.

Job Requirements:

• Diploma/Degree in Packaging & Assembling Industry/ Mechanical Engineering.
• Experience in packaging, auto packaging equipment, budgeting, costing, warehousing and SAP knowledge.
• Good leadership, strong mechanical, analytical & problem-solving skills on auto equipment and people.
• Excellent communication, interpersonal skills & customer service oriented.
• Knowledge of Japanese is an advantage.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin | EA Personnel No.: R23116005

The incumbent is responsible for financial accounting and tax related work in Finance & Accounting Department

He/she will also support/supervise each business unit so that they comply with the regulation in relation to tax and accounting, providing- financial analysis to each business unit for their further improvement and to promote the efficiency of accounting operations of group companies in AP region.

Job responsibility

Accounting Operations

· Handle the daily operations of Finance & Accounting Department including maintenance of general ledger, accounts payable, accounts receivable, and project accounting.

· Develop more efficient and accurate work procedure by utilizing workflow system and RPA solutions.

· Handle monthly / quarterly closing of financial records and posting of month end information; ensures accuracy and timeliness of financial statements and month end closings.

· Monitor and analyze accounting data and produce financial reports or statements such as Profit & Loss, Balance Sheets of MHI-AP and its branch offices and subsidiaries for Management & Headquarters.

Complete quarterly reporting of consolidation packages (SAP-FC) within the deadline

Liaising with OverseaS Entities

· In charge of accounting matters related to overseas entities such as accounting / tax (incl. transfer pricing) / internal audit / work procedure

· Proposing and maintain proper accounting methods, policies and principles to ensure overseas entities are operating efficiently & effectively

· Proposing solution for accounting and tax issues on overseas entities

Traveling to overseas entities required

Audit

· Manage both internal & external Audits for MHI-AP and overseas entities with counterparts and auditors

Tax affairs

· Liaise and work closely with the tax agent and relevant local authority in order to ensure the company’s tax filing comply the requirements from government including transfer pricing.

Requirements

· Diploma/Degree in Accountancy or equivalent

· SAP knowledge

· SG GAAP and IFRS knowledge

Knowledge and experience of financial accounting, tax accounting and cost management

· International Travel is required

· Business English

Our client, a recently established travel agency, is actively seeking a dynamic Hotel Relationship Assistant Manager to join their team.

As a Hotel Relations Assistant Manager at our travel agency, you will be supporting the Operations Manager in establishing and maintaining strong relationships with hotels to secure the best rates and accommodations for our travel packages. Your primary responsibilities will include:

Relationship Maintenance:

• Foster strong, long-term relationships with key contacts at partner hotels.
• Act as the main point of contact for hotel partners, addressing concerns, and maintaining open communication channels.

Rate Negotiation:

• Conduct thorough market research to understand prevailing hotel rates and industry trends.
• Negotiate pricing, discounts, and exclusive deals with hotels to optimize cost-effectiveness for our travel packages.

Contract Management:

• Draft and manage contractual agreements with hotel partners, outlining terms, conditions, and expectations.
• Ensure compliance with contractual obligations on both ends and resolve any disputes or discrepancies.

Market Analysis:

• Stay informed about market dynamics, new hotel openings, and industry trends.
• Provide regular reports and updates to the management team on market conditions and competitive pricing strategies.

Collaboration with Sales and Marketing Teams:

• Collaborate with the sales and marketing teams to align hotel offerings with the agency's promotional and marketing initiatives.
• Work together to create enticing travel packages that showcase the value proposition of our partnerships.

Customer Satisfaction:

• Work closely with hotels to ensure a high level of service quality and guest satisfaction.
• Address and resolve any issues related to hotel accommodations promptly and effectively.

Requirement

• Diploma /Bachelor's degree in Hospitality Management, Business, or a related field.
• Proven experience in hotel relations or a similar role within the travel industry.
• Candidate from the Hotel Industry are welcome to apply
• Strong negotiation, communication, and interpersonal skills.
• Demonstrated ability to cultivate and leverage personal connections with key decision-makers in the hotel industry.
• In-depth knowledge of market trends, hotel industry dynamics, and effective pricing strategies.
• Excellent organizational and time-management abilities.
• Willingness and capability to travel as needed to establish and strengthen relationships with hotel partners, as well as attend industry events.

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

Job Responsibilities

• Manages technology incidents impacting UOB group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with UOB standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Ensure compliance to Group Technology & Operations Policies and Standards

Job Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Planning,developing processes and procedure and searching for opportunities to improve the buisness.Generating new ideas or expanding on current ideas in process that will lead to the production of new items.Try your best for us..

Main responsibilities

· Be responsible for managing the software quality assurance functions across the internal project engineering team as well as manage QA team, while ensuring the delivery of high-quality products

· Collaborate with team of software quality assurance and automation engineers through an Agile software development lifecycle across various software teams, platforms and products

· Review test strategies, encourage the development of new test strategies, and maintain a continuous improvement environment to improve quality and efficiency

· Relevant experience in leading and coordination of testing activities such as System Testing, System Integration, End to End, Regression and User Acceptance Testing

· Maintain strong communication across departments and divisions to develop needs analysis, requirements, and operational planning

· Demonstrated experience in working with suppliers/vendors, technical team, business and operational teams in supporting and delivering program testing outcomes

· Work with multiple teams (external parties) to align test schedules, test environments, test data and govern across all the phases of testing

· Review test plans, test results, risk analysis and release documentation

· Identify & resolve constraints, dependencies and issues and manage project risks, supporting different teams, chairing & documenting meetings.

· Preparing various documents like SIT Test scenarios and Test Cases. Experience in Agile world is a plus.

· Handle the core banking system’s and payment system’s various test phases: regression tests, integration tests, functional tests, E2E tests and test automation

· Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.

· Support User acceptance testing for all the streams.

· Maintain up to date test libraries (test scenarios, test cases)

· Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.

· Recording defects, utilizing defect tracking tool with priority and severity and alert the management

· Prepare regular reports on test results

· Lead Defect Management related actives

· Knowledge on testing tools like Quality Centre (QC)/Application Life cycle management (ALM) and JIRA

Qualifications and Profile

The position requires a minimum of 10 years of total experience and 5 - 7 years of relevant Test Manager experience with Payment systems and Core Banking applications.

Functional

· Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.

· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications

· Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO)

· Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is an advantage.

Technical

· Hands on experience on testing methodologies

· Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

· Work on complex systems and a challenging international work environment

· Knowledge of all phases of IT system development and implementation life cycle

· Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.

· Strong analytic skills

· Capable to effectively interact with multiple stakeholders (including technical teams)

· Strives to deliver the solution in the most effective and timely manner

· Proactive with excellent verbal and written communication skills in English

· Team spirit - Like explain and share knowledge

· Hands on and versatile

Job Description:

The Kitchen Supervisor will be responsible for overseeing a small army of kitchen staff and overseeing the day to day running of the kitchen, including cleaning the equipment, checking supplies and inventory. Supervises and coordinates activities of food preparation in the kitchen.

To be successful in this role, you should have some hands-on kitchen experience in food production, and oversee day-to-day activities while overseeing a small team of kitchen staff. Do note that we are halal certified.

Key Responsibilities:

Supervise of a small team of kitchen staff, including matters such as discipline, termination and assessment of their performance.

Train new employees on the job, and enforce strict safety guidelines.

Set daily/weekly/monthly production planning and prepare work schedule.

Handle ordering of ingredients for production usage.

Making sure the kitchen is safe and in hygienic conditions at all times.

Organizing the inventory, storage, and distribution of food supplies.

Compliance with food safety, the highest quality of food, and hygiene standards at all times.

Assist the Kitchen Manager and in all other operations as required.

Requirements:

Minimum 1-2 years’ experience as a chef, preferably for a restaurant.

Management or supervisory experience will be an added advantage.

Good communicator with leadership qualities.

Ability to multitask and work in a fast-paced environment.

Passion for food and culinary arts.

DUTIES AND RESPONSIBILITIES:

• Responsible for complete end-to-end operations of the factories/central kitchens including team development, health & safety, food safety & quality, cost, P&L, experimental compliance, people development, and service.
• Responsible for growing the revenue through proactively seeking new business opportunities, and developing and executing of business strategies.
• Ensure all required KPIs are met accordingly to business operations’ goals on safety, production, quality, and costs.
• Collect & analyse data in order to proactively identify production issues or develop plans to resolve existing issues.
• Responsible for creating and sustaining a world-class culture around people and food safety, quality, customer experience, and history-making fun.
• Oversee production managers/team to ensure that the production stays on schedule, from the raw material to the production line to packaging to cleaning & delivery.
• Overall in charge of all Fleet (Vehicles, Logistics/Warehouse division and Drivers).
• Onboard, train, and develop production managers and production workers creating an environment where leaders are developed
• Maintain overall responsibility for the factories/central kitchens, including safety, quality, cost, productivity, and delivery.
• Implement all SOPs and drive compliance with ISO22000 and HALAL certifications.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Ensure work shifts are planned to provide high efficiency & quality to customers on time, in full, and with cost-effectiveness.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Provide a safe working environment by maintaining quality equipment and enforcing adherence to developed work practices
• Ensure employees have the right tools, knowledge, and equipment required to do their jobs effectively and safely
• Promote a culture of world-class performance and continuous improvement that values learning and a commitment to quality
• Provide coaching, teaching, and mentorship to a diverse and engaged team
• Execute any other duties as assigned.

JOB REQUIREMENTS:

• Minimum Diploma/Degree in Culinary Education / Supply Chain Management or equivalent work experience.
• Minimum 10 years’ hands-on experience in a fast-paced Food Manufacturing Process environment will be preferred.
• Excellent knowledge of Production, ordering and inventory of food service products and equipment.
• Proven track record of generating commercial growth
• Knowledge on SFA / HACCP and ISO22000 standard requirements
• Possess effective management skills
• Analytical thinker, and decision-maker with focus on action and outcomes who drives results
• Possess the capability to lead, motivate and manage subordinates
• Decisive and committed, able to work under pressure.
• PC literate with knowledge of MS Office
• Excellent written and verbal communication skills in English