Total 4,533 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Based in the Singapore headquarters office, this role will report to the SVP/Head of Group Strategic Communications and Branding, co-leading the strategy and execution of our Group’s branding and customer experience efforts. We are looking for a talented and passionate senior branding professional to join the team as a Group AVP/ VP of Branding & Customer Experience. You are customer-centric, entrepreneurial, resourceful, meticulous and organised in the face of multiple and competing priorities. You understand how to strike a fine balance across data, insights and creativity to continue to help build the Frasers Property brand and add value to the business. You are a change advocate and interested in joining a fast-paced and highly-matrixed, multinational organisation, to inspire, partner and support a talented team of marketers and brand specialists focused on delivering creative and impactful solutions.

Brand management

• Work closely with the SVP/ Head of Group Strategic Communications & Branding, to develop and manage the brand strategy development and execution, as well as to collaborate with the businesses to build the Frasers Property brand across platforms, ensuring consistency and alignment with Frasers Property’s brand guidelines. Further refine the branding elements across platforms where relevant.
• Lead inspiring corporate brand campaigns and corporate marketing partnerships.
• Media campaign planning and execution.
• Play a key analytical role in establishing metrics for the purpose of measuring campaign effectiveness against KPI’s. Establish a process for benchmarking the brand’s performance in order to ensure campaigns are customer-centric, relevant and competitive.
• Co-manage the Group’s annual report development.
• Project manage and liaise with other teams to create engaging collateral in support of Group-led campaigns and initiatives.
• Contribute towards mentoring and developing other members of the branding function.
• Co-own the social media strategy and lead the social media agency relationship.
• Prepare regular progress reports for leadership teams on both business-as-usual and strategic activities, sourcing analytics where appropriate to demonstrate return on investment.

Customer experience

• Oversee the Group strategy and development of customer experience at Frasers Property, aligning with leaders on the goals and measure of CX through NPS and other relevant means.
• Counsel in the design and enhancements of customer journeys in partnership with key stakeholders in businesses who require support, in order to reduce friction and increase customer delight.
• Build a streamlined customer experience across departments, or asset classes where required.
• Establish ways to increase customer satisfaction and build brand loyalty.

Requirements :

• Bachelor’s Degree in Marketing or related field.
• 12-15 years’ experience within Branding, Marketing and Customer Experience field, having worked in-house and/or in an agency environment.
• Operates calmly as a mature team lead and team player with strong leadership skills to ensure a high level of output and strategic objectives are achieved. Able to navigate in an agile / matrix working environment, collaborating well to establish solid working relationships with cross-functional internal stakeholders at different levels and across multiple markets, while building extensive networks. Therefore, advantage with international exposure and understanding geographical diversity and needs.
• Excellent time management and organisational skills; ability to manage multiple assignments in a deadline-driven environment while maintaining a positive attitude.
• Must be highly detail-oriented, with an ability to think creatively/constructively in a pressured environment and possess a strong drive for results.
• Flexible project management style with the ability to quickly adapt and effect change efficiently.
• A self-starter with a positive, team-oriented attitude with exceptional communication/ interpersonal skills to clearly articulate ideas, frame problems and offer solutions.
• Strong English written and verbal proficiency including copywriting and editing for campaigns and creatives.
• Demonstrate strong digital and social media skills and experience. Branding and martech understanding and application are an advantage.

IT Infrastructure Manager - Operations & Project Management

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Clarke Quay

Employment: 1+1 contract (Renewable & Convertible)
Responsibilities:

• Responsible for the ICT infrastructure aspects of the projects from initiation to implementation
• Study business and application requirements, review organisational ICT infrastructure as well as design and implement the ICT architecture to meet current and future requirements
• Manage the designated vendor and ICT contract to ensure the designated vendor meets contractual obligations, leading to successful delivery of the project
• Ensures Infrastructure requirements are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives and propose areas of improvement.
• Accountable for coordination, status reporting and ensure the technical infrastructure and system resources all are delivered on time, within budget, adhere to high quality standards and meet project teams’ expectations.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of project team.
• Coordinates communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed.

Requirements:

• Degree/Diploma in Computer Science or equivalent with minimum 5 years of relevant working experience in ICT infrastructure
• At least 5 ICT infrastructure operations with domain; system, servers, virtualization, support in audit & compliances.

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!
OR
Email your resume to: [email protected]

Wyman Low
Team Lead (IHRP - CP)
Low Yong Wei (Wyman) - R1550983
ScienTec Consulting Pte Ltd - 11C5781

Company Description

Established in 2003, Straits Dental Group has grown from its humble beginnings to become a leading Dental practice in Singapore. We offer an extensive range of dental & aesthetics services for the entire family, paired with the latest technologies at our various clinics.

At Straits Dental Group, we believe that each and every patient is important. We strive not only to provide a patient-centered comprehensive approach to treatment, but also seek to ensure that patient’s experience with us is as comfortable as possible.

If you are interested to be part of our team, please submit your detailed resume with information on current salary, expected salary and date of availability to [email protected].

Only shortlisted candidates will be notified.

Responsibilities:

Operation Management

• Ensure efficient and effective delivery of services and clinical care in the clinic
• Provide leadership on the day-to-day operations of the clinic
• Review, standardize and streamline workflow and processes
• Manage all administrative functions and reports
• Act as point of contact for Management
• Compliance with PHMC and MOH Ethical standards

HR/Staff Management

• Oversee, recruit and coach a team of dental nurses
• Manage all manpower requirements and HR policies, Payroll, Leave Management, etc
• Planning and management of staff/dentists schedule
• Staff appraisals
• Arrange regular clinic staff meetings

Inventory Management

• Management and negotiation and purchasing with suppliers within budget
• Conduct regular stock take and ensure good level of stocks at all time

Customer Management & Others

• Manage customer enquiries and other customer service/operational issues
• Perform other related duties and responsibilities as and when assigned

Business Development

• Business Development in terms of expansion of clinics and patients growth
• Marketing planning and execution of promotion
• Assist and development of social media marketing

Requirements

• Can-do attitude and positive demeanour, a people person
• Able to work independently
• Diploma/Degree in Management Studies or equivalent
• Minimum 5 years of operations management & supervisory experience
• Candidates with healthcare/hospital work experience will have an added advantage
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

• Providing excellent customer service
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Able to do FOH and BOH
• Handling cash transactions and payments
• Performing regular cleaning of the food store
• Packing and preparing deliveries for food deliveries
• Assisting with other tasks and duties as - assigned by management.

Key Responsibilities:

- Risk Analysis and Mitigation: Implement and oversee the measurement, monitoring, and management of credit and counterparty risks for selected product lines. Analyze risk reports, develop mitigation strategies, and actively participate in risk assessment and trading strategy meetings.

- Reporting and Compliance: Regularly review and report on exposure limits, ensure accurate risk data within company systems, and spearhead the resolution of reporting discrepancies. Advocate for and implement enhancements to risk assessment protocols and IT systems.

- Stakeholder Engagement: Engage with internal stakeholders across various levels, ensuring risk perspectives are integrated with commercial strategies and operational practices. Provide insightful risk assessments to aid in strategic decision making.

- Market Risk Oversight: Monitor market risk parameters including Value at Risk (VaR) limits, analyze potential risk events, and communicate findings and recommendations to key business units.

Qualifications and Attributes:

- Educational Background: Bachelor’s degree in Finance, Economics, Accounting, or related fields. Advanced degrees or certifications such as CFA are advantageous.

- Experience Requirements: At least 10 years of relevant risk management experience in sectors such as investment banking, commodities trading, Experience in both credit/counterparty risk and market risk is highly regarded.

- Skills: Exceptional analytical skills, comprehensive knowledge of commodity markets and products, proficiency in risk management software, and the ability to simplify complex data for various audiences.

- Leadership and Influence: Ability to manage and influence senior management decisions. Must be proactive in identifying and resolving risks before they escalate.

Interested candidates are invited to submit a resume outlining their qualifications and experience related to the responsibilities and requirements stated, to [email protected]

Due to the strategic nature of this position, only candidates who meet the above criteria will be contacted for interviews.

EA License: 16S8131

Recruiter License: R1104469

Job Description & Requirements

• In charge of the day-to-day store operations with responsibilities involving sales, cashiering, staff management, and customer handling
• Achieve branch KPI, sales targets, goals, and objectives
• Makes sure that the outlet has maintained good housekeeping standards, maintained at the highest level and maximum cleanliness and hygiene standards. Ensures that all staffs understand and adhere to food hygiene and housekeeping procedures.
• Assess and handle customer complaints.
• Provide in-house operations training.
• Interviews Part-time staff’s applicants, conducts training appraisals and performance reviews and counselling

Requirement:

• Preferably with 5 years’ F&B or retail experience
• Possess good management and strong leadership qualities
• Eager to learn and able to acquire new knowledge and skills quickly
• Good interpersonal skills
• Strong sense of customer service
• Quick thinker with the ability to solve problems and make effective decisions
• Ability to work under pressure in a fast-paced working environment

· Create informative content, press releases, articles and media opportunities for the SNPC and Team Singapore athletes who are competing at Major Games.

· Develop and implement effective communication strategies to build brand awareness and expand the visibility of the organisation.

· Plan and execute the design, content and production of all marketing materials and publications.

· Build and manage media and influencers contacts, identify editorial and speaking opportunities, develop press materials to secure media coverage and support corporate events, media interviews and media engagements.

· Manage SNPC’s social media channels and website and to respond to communications-related issues in a timely manner.

· Use data analytics, and social media listening tools to stay on top of trends, measure performance and gauge the effectiveness of our communications strategy to allow continuous improvement.

· Steward internal communication within the organisation and manage staff engagement programmes and relevant internal communications initiatives.

Junior / Senior Hotel Duty Manager

Working Location: Village Hotel Sentosa

Working Hours: 5 days work week, 44 hours per week; Rotating shifts for Morning, Afternoon, Night ( including weekends )

Job Description:

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations..

Requirements:

• Guest facing hospitality experience required
• Minimum 3 - 4 years of guest service executive experience covering duty manager duties
• Able to commit to rotating shift work including weekends

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

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EA License No: 05C3451

We are seeking a dynamic and experienced individual to oversee our Customer Service and Travel Curation team. The primary responsibility of this role is to ensure the seamless operation of our travel curation process, timely delivery of curated travel packages, and exceptional customer service to uphold our company's reputation. The successful candidate will lead a team, manage relationships with overseas operators, handle client complaints effectively, and maintain key performance indicators (KPIs) related to travel deals on our platform.

• Oversee Travel Curation Process: Directly manage the travel curation team to ensure the timely creation and updating of travel packages. Coordinate with the sales team to align travel offerings with market demands and promotional activities.
• Manage Customer Service Operations: Lead the customer service team to deliver outstanding support to clients, addressing inquiries, complaints, and requests promptly and professionally.
• Vendor Relationship Management: Cultivate and maintain relationships with overseas operators and travel partners. Negotiate contracts, secure favorable terms, and monitor performance to ensure the delivery of high-quality services.
• Performance Monitoring and Reporting: Establish and monitor KPIs related to travel deals on our platform, with a focus on achieving a minimum 30% contribution to total offerings from the Uplay portal. Analyze performance metrics, generate reports, and provide insights to drive continuous improvement.
• Operational Efficiency: Streamline processes and workflows to optimize efficiency and productivity within the customer service and travel curation teams.
• Adherence to Policies and Regulations: Ensure compliance with company policies, industry regulations, and ethical standards in all aspects of customer service, travel curation, and vendor management activities

Requirements:

• Bachelor degree or Diploma in Business Administration, Hospitality Management, or related field (preferred).
• Experience in customer service management and/or travel industry operations is an advantage
• Min 3 years of relevant experience
• Excellent communications skill
• Willing to travel when required
• Able to work on weekend/public holidays when required

Key Responsibilities:

• Oversee daily operations, ensuring cleanliness, organization, and optimal staffing levels.
• Handle duties across opening, mid, and closing shifts to maintain operational continuity.
• Manage guest relations and implement strategies for guest recovery to uphold service excellence.
• Set the standard for exceptional guest service and guide the team to achieve these benchmarks.
• Monitor and evaluate staff performance, providing coaching and development to meet company standards.
• Collaborate with Logistics and Procurement for supply management, inventory control, and record-keeping.
• Ensure the safety and security of both customers and employees by adhering to established guidelines.

Requirements:

• Diploma or degree in Hospitality Management or a related field.
• Demonstrated leadership ability with experience in staff management across all levels.
• Capability to thrive in a high-stress, fast-paced environment with a strong focus on integrity and professionalism.
• Exceptional communication, organizational, and people management skills, with a customer service orientation.
• Computer literacy, particularly in spreadsheet and presentation software (Microsoft Excel and PowerPoint, or Google Sheets and Slides).
• Critical thinking, problem-solving, and decision-making skills, coupled with the ability to manage stakeholder relationships effectively.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Chinese restaurant manager 中餐馆

-need know to place order 需要服务顾客，会推荐菜色

-work team 要有合作精神

-arrangment order and table 需要会合理分配座位和订单

- learned chinese written 需要会华语

-service with customers ,提供良好的服务态度于客户

-arrangement with colleagues 同事之间需要有沟通

Any requiryment ple contact us to make appointments for interview

1. JOB DESCRIPTION

Job Description & Requirements

Opportunity to be part of an established Japanese Dessert Brand. We are looking for committed employees to join us, apply fast to avoid disappointment.

Cloud Kitchen Manager

• Preparation of Beverages and Desserts
• Delivery Orders
• Take charge of Central Kitchen opening / closing
• Stocktake
• Liaising with Logistics
• Basic housekeeping and cleanliness

Job Requirements

• Able to work independently
• Good customer service
• Capable of working in a fast-paced environment
• Creative and Fun-loving
• Team Player, willingness to help one another
• Positive attitude
• Training provided
• 2 years Experience in F&B

Job Benefits

• Attendance Bonus
• Loyalty Bonus
• Sales Bonus
• Profit Sharing

We regret to inform only shortlisted candidates will be notified.

To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department. To ensure the various outlets operate successfully and are individually profitable in accordance with the standard of the hotel.You have yo try your best for this compan.

To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Basic Salary + Fixed Allowances + Incentive (UP$3500)
• Variable Bonus + Meal Provided
• Working days & hours: 5.5 Days per week: 11am – 10pm / 12pm – 10pm (follow roster)
• Various location in Singapore
• Excellent Welfare & Benefits

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic Salary + Fixed Allowances (UP$2700) + Incentive

• Variable Bonus + Meal Provided

• Working days & hours: 5.5 Days per week: 10am – 10pm / 11pm – 10pm (follow roster)

• Various location in Singapore

• Excellent Welfare & Benefits

• Well Established Japanese F&B Company

• On-Job Training Provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Benefits/Summary:

• Salary up $5000
• East
• 5days work (Monday off + 1 schedule off)
• Working Time : 3pm - 10pm

Job Scope:

• Oversee all aspects of the Brewery’s BeerTruck and Tasting Room operations
• Plan monthly rosters and ensure that shifts are adequately staff for work
• Drive the BeerTrucks to event sites and manage all aspects of the BeerTrucks’ operations
• Manage a team of assistant managers and crew
• Train newcomers and ensure that they understand and adhere to SOPs

Job Requirement:

• Sales or Customer Service experience is added advantage
• Class 3/3A driving license is a must

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Cheang Wei Yang (R21102313)

Job Description & Requirements

You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established western restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

~ WEST REGION ~

Responsibilities:

Your role is to develop and implement effective communication strategies to promote products, services, and brand messaging. You will be responsible for managing the overall marketing communication efforts of the organization and ensuring consistent and impactful messaging across various channels. At the same time, in support of trends analysis in SMM.

• Follow closely with macro trends and industry trends, close to customer and category insights in order to have a stronger brand and product story telling in order to build up the fundamentals of stronger communications.
• APAC Marketing Communication Strategy: Develop digital strategy with multi-channel customer engagement in APAC and execute marketing communication strategies specifically designed for the APAC markets and develop programs, and campaigns to enhance Brand credentials, Brand engagement especially focusing on digital channels reaching new customers in the general market APAC; Identify target audiences, determine appropriate communication channels, and create impactful messaging to effectively promote products and services. Strategically expand communications.
• Performance marketing and paid media

1. Hands-on experience in executing paid campaigns in Meta, Google, LinkedIn
2. Copywrite ad copy and work with designer to develop ad creatives
3. Manage or support administrative matters such as billing, tracking, and updating of media budgets
4. Coordinate with publishers and media outlets on ad purchases
5. Partner with Digital platforms publishers and media outlets on marketing events

• Website analytics and content management

1. Ability to conceptualize campaign landing pages
2. Good understanding and practical experience of Baidu, Google Analytics (GA4), Google Search Console and other relevant analytics tools (Preferred)
3. Experience with website content management systems to upload or maintain content

• Email marketing

1. Hands-on experience with marketing automation tools.
2. Scheduling and sending out of emails to pre-defined audience segments
3. Maintain database of contacts

• Data-driven Reporting

1. Prepare corresponding reports for the above areas
2. Analyze data to gain actionable insights in the social and communication platforms
3. Work closely with UI / UX to enhance customer experience as well as optimize conversion rate

• SEO development

1. Craft regional SEO marketing strategies across platforms and channels for B2B2C and B2B models
2. Optimize website for search engines (SEO)

• Ownership of agency relationships - Source and work with agencies to ensure tactical implementation of strategy.
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material).
• Flawless Commercialization: Lead the refinement of internal processes for flawless commercialization. Create and manage marketing collaterals such as selling guides, spec sheets, presentations, and product catalogs, ensuring they are consistent with brand guidelines and effectively communicate key value propositions to target audiences.
• APAC New Product/Service/Solutions Launch Communication: Lead corporate communications for new product, service, and solutions launches in the APAC market. Develop and execute communication plans to generate excitement, awareness, and adoption among target audiences.
• Brand Communications: Manage internal brand communications, including establishing and maintaining standards of identity, image banks, icon banks, and templates. Ensure consistent and cohesive messaging within the organization to strengthen brand recognition and alignment. Lead APAC News plan and launch. Brand stories
• Develop and Manage Spokesperson Development Building Technology Leadership: Plan and create a spokesperson internally, such as an industry expert or key opinion leader (KOL), who can effectively communicate externally to enhance brand reputation. Develop their expertise, provide guidance, and coordinate their involvement in external communication activities
• Collaborate with global marketing teams and communicate regularly to ensure consistent messaging and branding strategies across different regions. Share insights and best practices to optimize marketing communication efforts. Gateway to global digital marketing
• Be the voice of the region when collaborating on globally led brand development projects (e.g. global asset development, refinement of brand toolkits, input into long-term brand strategy)
• Trademark registration: Manage the process of researching, preparing, filing, and maintaining trademark registrations to protect the organization's intellectual property rights.
• Responsible for budget management for the Regional APAC by markets
• Special Projects such as creation of digital platforms tools and assets

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Excellent communication skills in English and Chinese (written and verbal), especially in story telling editorial skills, enabling effective collaboration with stakeholders across the APAC markets including Chinese speaking stakeholders at China
• 7-10 years or above of proven experience in marketing communication, preferably with a focus on the APAC market and B2B environment.
• Proven ability to develop innovative, disruptive and less traditional creative content and execution
• Research experiences especially exposure and experience in analyzing and articulation on macro-economics across APAC markets.
• Good data analytics skills with the ability to extract and interpret data from various sources and transform it into actionable insights and recommendations. Experience in using analytics, dashboarding and visualization tools (Google Analytics, Adobe analytics, etc)
• Extensive knowledge of B2B digital content, media and nurturing campaigns

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. or Send your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Up to $10,000 basic + AWS + Bonus + Benefits.
• Permanent role. Base in HQ/ 5 workdays/ Central area.
• Experience in trading physical food commodities or Grain & Feeds business preferred.

Our client is a reputable MNC and a leading food commodities trading company.

Job Responsibilities:

• Reporting to GM.
• Responsible for Trading activities, Business development new business, Marketing, financial settlement, and supervising the operations of Grain and Feed products in the Asian Market.
• Responsible for Market research and liaising with HQ, overseas office, clients and logistic companies.

Job Requirements:

• Degree in any discipline
• Experience in trading physical food commodities or Grain & Feeds preferred.

Other Information:

To apply please click on APPLY NOW to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

Job Description

• Report to Area Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 36 hours a week, 6 day work week
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for morning shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Responsibilities:

• Assist in the development and implementation of procurement strategies, policies, and procedures in the trading business.
• Overseeing in sourcing and evaluating suppliers, negotiating favorable terms and conditions.
• Collaborate with cross-functional teams to gather purchasing requirements and create purchase orders.
• Monitor and manage supplier relationships, ensuring timely and accurate delivery of goods and services.
• Utilize SAP system to process purchase requisitions, track inventory levels, and generate reports.
• Analyze market trends and supplier performance to identify cost-saving opportunities and process improvements.
• Assist in supplier audits and performance evaluations.
• Ensure compliance with procurement policies and procedures.
• Conduct market research to stay updated on industry developments and best practices.
• Provide support in executing strategic sourcing initiatives.

Requirements:

• Degree in Supply Chain Management or equivalent.
• At least 4 – 6 years of purchasing/ procurement with inventory planning experience.
• Prior experience in using SAP system will be an added advantage.
• Knowledge in cross trade/ international shipment and incoterms will be ideal.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.

Providing a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader.
• Guest oriented.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Responsibilities:

• Follow closely with macro trends and industry trends, close to customer and category insights in order to have a stronger brand and product story telling in order to build up the fundamentals of stronger communications.
• APAC Marketing Communication Strategy: Develop digital strategy with multi-channel customer engagement in APAC and execute marketing communication strategies specifically designed for the APAC markets and develop programs, and campaigns to enhance Brand credentials, Brand engagement especially focusing on digital channels reaching new customers in the general market APAC; Identify target audiences, determine appropriate communication channels, and create impactful messaging to effectively promote products and services. Strategically expand communications.
• Performance marketing and paid media

1. Hands-on experience in executing paid campaigns in Meta, Google, LinkedIn
2. Copywrite ad copy and work with designer to develop ad creatives
3. Manage or support administrative matters such as billing, tracking, and updating of media budgets
4. Coordinate with publishers and media outlets on ad purchases
5. Partner with Digital platforms publishers and media outlets on marketing events

• Website analytics and content management

1. Ability to conceptualize campaign landing pages
2. Good understanding and practical experience of Baidu, Google Analytics (GA4), Google Search Console and other relevant analytics tools (Preferred)
3. Experience with website content management systems to upload or maintain content

• Email marketing

1. Hands-on experience with marketing automation tools.
2. Scheduling and sending out of emails to pre-defined audience segments
3. Maintain database of contacts

• Data-driven Reporting

1. Prepare corresponding reports for the above areas
2. Analyze data to gain actionable insights in the social and communication platforms
3. Work closely with UI / UX to enhance customer experience as well as optimize conversion rate

• SEO development

1. Craft regional SEO marketing strategies across platforms and channels for B2B2C and B2B models
2. Optimize website for search engines (SEO)

• Ownership of agency relationships - Source and work with agencies to ensure tactical implementation of strategy.
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material).
• Flawless Commercialization: Lead the refinement of internal processes for flawless commercialization. Create and manage marketing collaterals such as selling guides, spec sheets, presentations, and product catalogs, ensuring they are consistent with brand guidelines and effectively communicate key value propositions to target audiences.
• APAC New Product/Service/Solutions Launch Communication: Lead corporate communications for new product, service, and solutions launches in the APAC market. Develop and execute communication plans to generate excitement, awareness, and adoption among target audiences.
• Brand Communications: Manage internal brand communications, including establishing and maintaining standards of identity, image banks, icon banks, and templates. Ensure consistent and cohesive messaging within the organization to strengthen brand recognition and alignment. Lead APAC News plan and launch. Brand stories
• Develop and Manage Spokesperson Development Building Technology Leadership: Plan and create a spokesperson internally, such as an industry expert or key opinion leader (KOL), who can effectively communicate externally to enhance brand reputation. Develop their expertise, provide guidance, and coordinate their involvement in external communication activities
• Collaborate with global marketing teams and communicate regularly to ensure consistent messaging and branding strategies across different regions. Share insights and best practices to optimize marketing communication efforts. Gateway to global digital marketing
• Be the voice of the region when collaborating on globally led brand development projects (e.g. global asset development, refinement of brand toolkits, input into long-term brand strategy)
• Trademark registration: Manage the process of researching, preparing, filing, and maintaining trademark registrations to protect the organization's intellectual property rights.
• Responsible for budget management for the Regional APAC by markets
• Special Projects such as creation of digital platforms tools and assets

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Excellent communication skills in English and Chinese (written and verbal), especially in story telling editorial skills, enabling effective collaboration with stakeholders across the APAC markets including Chinese speaking stakeholders at China
• 7-10 years or above of proven experience in marketing communication, preferably with a focus on the APAC market and B2B environment.
• Proven ability to develop innovative, disruptive and less traditional creative content and execution
• Research experiences especially exposure and experience in analyzing and articulation on macro-economics across APAC markets.
• Good data analytics skills with the ability to extract and interpret data from various sources and transform it into actionable insights and recommendations. Experience in using analytics, dashboarding and visualization tools (Google Analytics, Adobe analytics, etc)
• Extensive knowledge of B2B digital content, media and nurturing campaigns

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775