Total 14 it auditor job vacancies in F&B / Tourism / Hospitality category in d19 serangoon garden hougang sengkang punggol

Job Description:

• Manage and be accountable for training delivery, quality and assurance in accordance with the regulations under relevant accreditation bodies such as CQI-IRCA, MOM, NEA and the company’s policies and directives.
• Ensure a high level of customer service and satisfaction across all centres and in-house training.
• Stay current and informed with the latest training innovations, offering changes and requirementsEnsure observance and adherence to all Avanta rules, regulations and policies,
• Maintain a high standard of integrity and professionalism and to uphold the good name and reputation of Avanta at all times.
• Protects organisation’s value by keeping information confidential.
• Other ad-hoc duties as assigned by the company.

Job Requirements:

Education:

• A recognized university degree in engineering, physics, chemistry, biochemistry, ergonomics, occupational safety, occupational health or occupational hygiene.
• Registered WSH Officer.

Training:

• Must have attended and completed recognized Lead auditor course in ISO 45001:2018.
• Successfully completed the Graduate Certificate in WSH under the Singapore Workforce Skills Qualifications (WSQ) Framework for WSH Professionals (Level “D”).

Work Experience:

• At least 5 years of full-time experience .
• At least 3 years of practical experience relevant to the work to be performed by an auditor.

Audit Experience:

• Minimum total of 20 Days of Audit Experience in the relevant scheme.
• 15 days on-site audit experience in the relevant scheme.

Knowledge:

• Good, demonstrated knowledge of learning theory and how people learn (as evidenced by Certificate in Education, Train the Trainer Certificate, etc.).

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Job Overview

Our client, which is a top 20 IT Consulting firm in Singapore, is seeking an experienced Client Relationship Manager to cultivate and maintain strong relationships with existing and potential clients in the IT and Digital Services industry.

This is a "farmer" role, focused on nurturing and growing business opportunities within a defined market, rather than a "hunter" role focused on new acquisitions.

Key Responsibilities

Account Management

Build and maintain relationships with key decision-makers at the C-suite level

Collaborate with internal stakeholders to tailor solutions and services to meet clients' evolving needs

Sales Process Leadership

Drive sales processes from initial contact to successful conclusion

Develop and maintain a robust sales pipeline, ensuring accurate forecasting and sales goal achievement

Prepare and deliver proposals, presentations, and quotations to clients

Account Management

Manage and develop major and critical customer accounts, ensuring client satisfaction and identifying additional business opportunities

Coordinate with internal teams to deliver exceptional service and support

Market Research and Analysis

Stay up-to-date with market trends and competitive analysis to inform strategic plans and drive business growth

Collaboration and Communication

Work closely with Operations, Delivery Teams, and other stakeholders to ensure seamless service delivery

Develop and maintain strong relationships with internal teams, including Technical Solution Pre-sales and Delivery teams

Sales Documentation and Compliance

Ensure accurate and timely production of sales documentation, adhering to company policies and processes

Requirements

Education and Experience

Degree or Diploma in Business, Marketing, or related discipline

Minimum 6 years of experience in Sales and Business Development in the IT Services industry, with a focus on B2B sales

Skills and Qualities

Strong critical thinking, problem-solving, and fast learning skills

Goal-oriented, results-driven, and highly self-motivated

Excellent interpersonal communication, teamwork, and presentation skills

Customer-centric mindset

Proficient in Microsoft Office suite

If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we'd love to hear from you!

• Renowned Bookstore
• Basic $2000 - $2600
• Full Benefits (AWS + Staff Discount)
• 5 days (Rotating off day)
• Multiple Locations Available

Responsibilities:

• Team Support: Assist in supervising staff, managing schedules, and ensuring smooth store operations.
• Customer Assistance: Provide excellent service, address customer inquiries, and resolve minor complaints.
• Inventory Assistance: Support inventory management, restocking, and maintaining accurate stock records.
• Sales Support: Assist in meeting sales targets, implementing promotions, and optimizing store performance.
• Store Upkeep: Help maintain store cleanliness, organize displays, and ensure merchandising standards.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The IT Category & Sourcing Manager at Central Procurement Office is responsible for managing IT category buy and maximize the value of the spend. The IT Category & Sourcing Manager must be able to plan, lead, execute, track and manage sourcing for different IT sub-categories including but not limited to Server & Storage, Network & Cabling, IT security, IT Application Services, Website Management Services.

• Plan, lead, execute, track and manage the sourcing for IT category buy while working with NUS IT technical experts
• Build in-depth technical knowledge of the IT sub-categories on the job. Proactively monitor relevant markets and anticipate market fluctuations by monitoring price and market trends
• Review monthly spends, savings and compliance reports and lead effort to manage supplier performance and qualification
• Incorporate key performance indicators such as price, delivery, quality, policy compliance and supplier performance in all IT category sourcing
• Manage supplier relationships and resolve supplier issues as well as being proactive in management of supplier risks. Foster supplier development and innovation by building strategic partnerships with key suppliers
• Negotiate contract/supply agreements to secure the best price for the best quality of goods, services and contractual terms
• Utilise data analytics to provide insights into IT category performance and opportunities for optimisation
• Conduct regular supplier review for performance and sustainability key indicators

Requirements

• A recognized University degree
• Minimum 5 years working experience in IT infrastructure and/or Application development areas
• Able to write IT technical specification and involved in the procurement process
• Prior experience with government procurement processes is a bonus
• Possess project management, problem-solving and negotiation skills
• Proficient in desktop applications such as Microsoft Office - Word, Excel, PowerPoint and Outlook
• Strong proficiency in written and spoken English for drafting tender specifications and facilitating effective communication

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.

NorthLight School is a MOE specialised school that aims to be a choice school to prepare youth for life and living. Regardless of their starting points in life, we believe that they can SHINE. We invite mission-minded individuals with the requisite skill sets and experiences to join our team to help these students on their education and life journey to achieve success.

The Manager, Information Technology and Media Resources (ITMR), plays an important role in advising and supporting the school management team in the planning and execution of the school’s Information and Communications Technology (ICT) plans. You will also work closely with MOE IT Division to implement new ICT initiatives to support a connected ICT learning ecosystem for anytime and anywhere learning.

Main duties and responsibilities:

Take on the “enterprise IT” duties required in school which includes

• ICT administration such as planning for the deployment of SSOE provisions, asset management, ICT procurement and system administration
• Coordinating for the implementation of HQ-driven ICT projects within school
• Improving cybersecurity postures
• Maintaining and updating the School Website and School Portal

Support the planning and execution of school ICT plans which includes

• Assisting Head of Department (HOD) ICT to consolidate requirements into an ICT plan with inputs from both internal and external stakeholders
• Working with HQ-based ICT Partners and providing advice to school team on suitable ICT tools and applications embedded into the school ICT plans
• Tracking the usage of ICT funding and supporting HOD ICT to provide adequate solutions to monitor utilisation

Support teachers in adopting good ICT in teaching and learning (T&L) practices, which includes

• Collaborating with teachers on exploring ICT tools and applications for use during T&L
• Aligning ICT practices with the school’s and MOE HQ’s ICT plans and directions
• Advising teachers on relevant security and data considerations and policies when using ICT for T&L

Ensuring the smooth operations of the school library

• Manage library facilities, staff, and necessary support systems, including overseeing the procurement of new library materials such as ebooks
• Work with English Department to promote reading amongst students, including the support of library events and programmes

Requirements:

Basic

• Minimum 3 years of relevant work experience
• Effective team player with good interpersonal and communication skills
• Meticulous individual who can multi-task and work independently

Advantageous

• Polytechnic diploma or above holder

We offer:

• 5-day work week
• Learning and development opportunities
• Work-Life harmony

Job Summary

We are seeking a skilled and experienced IT & Cybersecurity Professional to join our team in Singapore. The successful candidate will be responsible for managing and securing our organization's IT infrastructure, including networks, systems, and applications. This role involves ensuring the overall security and efficiency of our IT operations while protecting against cyber threats.

Key Responsibilities:

• IT Infrastructure Management: Assist in the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, and cloud services.
• Cybersecurity Operations: Assist in implementation and management of security measures to protect IT systems and data from cyber threats, including firewalls, intrusion detection systems, and antivirus solutions.
• Vulnerability Assessment & Penetration Testing: Perform regular vulnerability assessments using automated tools and manual techniques to evaluate the security posture of the organization. Conduct penetration testing on networks, systems, and applications to identify security weaknesses and vulnerabilities.
• Network Security: Ensure the security and integrity of the organization's network by monitoring traffic, identifying vulnerabilities, and implementing necessary updates and patches.
• Incident Response and Management: Understand the use of MDR, respond to security incidents, conduct investigations, and implement remediation measures to minimize impact and prevent future occurrences.
• User Access Management: Manage user access controls and permissions to ensure data confidentiality and compliance with security policies.
• Security Policy Development: Develop, implement, and enforce IT security policies, procedures, and guidelines to ensure compliance with industry standards and regulatory requirements.
• Compliance and Audits: Ensure compliance with relevant laws, regulations, and standards (e.g., PDPA, ISO 27001) and prepare for internal and external audits.
• System and Application Security: Perform regular security assessments of systems and applications, identifying and mitigating risks.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Relevant certifications such as CEH, OSCP, or equivalent.
• Proven experience in IT and cybersecurity roles, with a good understanding of IT infrastructure, security principles, protocols, and technologies.
• Basic understanding of penetration testing methodologies and tools (e.g. Metasploit, Burp Suite, Nmap).
• Familiarity with common security vulnerabilities and attack vectors (e.g., OWASP Top Ten).
• Proficiency in security tools and technologies such as firewalls, IDS/IPS, SIEM, and endpoint protection.
• Knowledge of regulatory requirements and standards such as PDPA, ISO 27001, and NIST.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Knowledge of network protocols and services (e.g. TCP/IP, DNS, HTTP).
• Knowledge of scripting languages (e.g., Python, PowerShell).
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Job Responsibilities:

• Purchasing and sourcing of new products.
• Prepare and raise purchase orders.
• Build, maintain and manage supplier relationships.
• Able to achieve set targets.
• Able to manage time effectively and prioritize tasks.
• Demonstrate initiative, flexibility and problem-solving skills in a changing and dynamic environment.
• Able to work independently and with other departments to deliver stellar results.
• Support internal stakeholders and communicate any potential issues that may impact on business operations.
• Monitor market trends and competitor strategies.
• Prepare reports and updates as and when required.
• Other adhoc duties by your supervisor when needed.

Job Requirements:

• Able to work independently
• Proficient in MS Excel and Office
• Good communication skills and team player
• Well-Versed in-Home Appliances, IT, Furnishings Product Knowledge
• Up-to-date knowledge of Market Trends
• Prior Background in Retail Merchandising is advantageous
• SAP Knowledge

The Equipment & IT Administrator is a dual role, however if you feel your talents are only relevant to one of the two specialist areas we are still happy to consider your application.

The team member is responsible for ensuring that all company owned camera, audio, lighting, rigging and grip equipment is in tip-top working condition at all times, plus provides IT tech and admin support to the company’s Head of Technology.

For Equipment Management:

Candidates should have a thorough technical understanding of all major current camera and audio systems and their accessories.

Prior experience working for a production company, broadcaster or educational establishment running an equipment ‘cage’ is a distinct advantage.

Duties include but are not limited to:

1. Routine daily cleaning, maintenance and repair of camera and audio systems.

2. Preparation of equipment for shoot and receiving / checking equipment after shoot.

3. Liaison with equipment servicing and repair centers.

4. Maintaining good relationships with Singapore equipment rental houses, including keeping up to date records of equipment rental rates.

5. Maintaining current research and technical information on commonly used camera systems.

6. Providing advice and recommendations to Producers regarding most suitable camera systems for specialized projects.

7. On-set / location camera assisting and set-up of data-wrangling and video village systems.

8. Purchase of new cameras and sale of decommissioned cameras.

For IT Administration & Support:

Candidates should have experience with IT systems, networks, and related technologies and solid knowledge of best practices in IT administration and system security. Candidates should also have strong analytical and problem-solving skills and excellent interpersonal and communication skills.

Duties include but are not limited to:

1.⁠ ⁠Maintain and manage organization’s hardware and software

2.⁠ ⁠Monitor and maintain networks and servers

3.⁠ ⁠Deploy and enforce security policies and procedures

4.⁠ ⁠Onboard and offboard employees

5.⁠ ⁠Fulfill IT service requests and technical assistance to end users

6.⁠ ⁠Troubleshoot and resolve software, hardware and connection issues

7.⁠ ⁠Maintain knowledge of IT support, help desk procedures, products, and services

8.⁠ ⁠Document processes, back up and archive data

9.⁠ ⁠Keep up to date with advancements and best practices in IT administration⁠

Please email your cover letter and CV to: [email protected]

Beach House Pictures Pte Ltd recruits on the basis of merit, regardless of age, race, gender, religion, marital status, family responsibilities or disabilities.

Only shortlisted candidates will be contacted for interview.

The incumbent oversees IT project management and acts as technical liaison to internal staff, outside vendors, and suppliers for IT issues, activities, development, and maintenance of information systems at Lentor Health.

Scope Of Work

Your essential functions and responsibilities will include but are not limited to:

IT Management

• Responsible for administering and regular maintenance of all existing IT infrastructure such as the network, servers, desktops, laptops, and backups.
• He or she will manage, support, and troubleshoot all hardware and software applications based on all end-user computing systems such as Desktop, Laptop, and handheld devices.
• Maintaining hardware and software inventory records for audit and asset management.
• Installing and configuring computer systems.
• Inputting and tracking IT support cases.

Project Management

• Active participation in IT related projects.
• Assist in gathering and analysing end-user requirements.
• Implement change requests on application enhancements when require.
• Perform UAT, troubleshooting and tests on the required systems to various project stakeholders.
• Provide application support in post implementation and maintenance support for existing systems.
• Monitor project status and prepare project status report to various stakeholders.
• Assist with any other duties related to the IT projects.

Requirements of candidate:

• able to work independently with minimal supervision.
• motivated and customer oriented.
• interested in assuming responsibility for people and projects and can operate autonomously.
• goodmulti-tasker, organized, proactive, and able to deliver on several priorities at the same time.
• open to life-long learning.
• enjoys working in a team where responsibilities may adjust in line with workload and project cycles.
• good analytical and problem-solving skills.
• good communication skills and interpersonal skills.
• ability to coordinate with internal staff and external vendors.
• goodsoft skills and experience managing project teams.
• experience in information systems project management.
• has an understanding of the corporate system architecture and are committed to implementing the corporate IT digital strategy (desirable).
• goodoral and written communication skills in English.

Qualifications

• Diploma or degree in Information Technology or equivalent
• Experience in application testing including designing, implementing cases and reports.
• Knowledge of IT integration within any healthcare system will be a plus.
• Sound knowledge of various Microsoft Productivity Suite

Others:

• 5 days work week
• AWS & performance/variable bonus
• Dental & medical benefits
• Healthcare project work experience an added advantage

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Group Health, Safety & Security (HSS) Auditor to join our HSS team on a permanent basis. The role can be based at our Madame Tussauds Singapore or LEGOLAND Malaysia offices, and will entail extensive international travel.

About The Role...

Join us as the Group Health, Safety & Security Auditor, reporting into the Health, Safety and Security Director (Standards and Assurance). Together, we'll champion the implementation of Merlin's robust HSS assurance program. This innovative program employs a triple-lock strategy, integrating site-based self-audits, internal Group HSS audits, and external audits conducted independently.

Your role as the HSS Auditor will be pivotal in supporting the execution of annual independent internal HSS audits. Here are the key objectives that will drive your impact:

Compliance Assurance: Conduct audits across Merlin’s attractions, production sites, and associated business activities. Your mission is to ensure unwavering compliance with legal requirements and internal standards, safeguarding the health, safety, and security of our valued guests, employees, contractors, and all stakeholders.

Policy Vigilance: Take an active role in monitoring HSS policies, procedures, and working practices within Merlin's operations. Your expertise will be instrumental in ensuring sustained compliance with legal, internal, and other pertinent requirements, fostering consistency across all facets of our diverse business operations.

By joining our dynamic team, you'll play a pivotal role in upholding Merlin's commitment to safety and security, making a real impact on the well-being of everyone connected to our fun world. If you're ready to contribute to a safer, more secure Merlin experience, we invite you to be a key player in our journey towards excellence.

About You...

Experience;

• Experience and knowledge of best-in-class HSS practices and systems
• Experience of HSS auditing, in an objective and thorough manner. Process and detail-oriented
• Able to scrutinise complex work practices, assess compliance against set HSS standards, determine risk levels and provide reasoned judgments
• Strong practical knowledge and expertise in the implementation and on-going development of management systems, based on recognised standards such as ISO 45001, ISO 9001 or ISO 14001 (desirable but not essential).
• Considerable experience in a similar position(s), or where skills / experience are readily transferable into this role
• Strong communications skills and cultural sensitivities
• Experience in the implementation, maintenance and certification of ISO 45001 management systems or equivalent is desirable
• First-class teamwork skills, able to build solid relationships across multiple Operating Groups
• Experience of working internationally in high-risk industries is desirable
• Business and commercial awareness to enable pragmatic resolution of compliance issues
• Creative and keen to trial new concepts to help keep Merlin at the forefront of HSS
• Determination to help deliver a first-class HSS audit function
• Ability to use own initiative and work / travel alone
• Flexible approach to working hours due to global audit / travel commitments
• Ability to prioritise own workload and meet strict deadlines

Qualifications;

• A NEBOSH Diploma, or similar, and/or proven experience in health and safety compliance auditing Successful completion of either a registered Lead Auditor course and/or Internal Auditor Course to ISO 45001 (desirable but not essential).

Other;

• The successful candidate should live in reasonable distance to an international airport, and be willing and able to complete extensive travel throughout the year

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at [email protected] and one of the team will get back to you as soon as possible.

About Us

Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.

About the Role

The Manager (IT & Technology) - POS plays a crucial role in ensuring the smooth operation and functionality of POS systems in various retail and business environments. The Manager (IT & Technology) – POS should have a strong technical background, knowledge of relevant hardware and software, excellent problem-solving skills, and the ability to communicate effectively with end-users and colleagues.

Key Responsibilities

1. Point of Sale responsibilities:

• Set up and configure POS software according to the specific needs and requirements of the business.
• Perform routine maintenance on POS systems to ensure optimal performance
• Provide technical expertise and support to end-users, troubleshooting and resolving complex issues, and ensuring optimal system performance.
• Train end-users and staff on POS system usage and best practices – ensuring end-users follow all SOPs implemented.
• Maintain accurate records of POS system, configurations, installations, and maintenance activities.
• Collaborate with IT teams, vendors, and other relevant stakeholders to address complex technical issues and ensure seamless integration with other systems

2. ERP responsibilities:

• Process transactions posting as assigned, related to POS integration and customization to ERP.
• Evaluating ERP requirement through consultation, business process analysis, and observations to each department.
• Evaluating existing IT infrastructure and recommending system improvements.
• Developing and configuring customized ERP solutions based on best practices.
• User interface customization (if necessary) that best fit on the user requirements.
• Running diagnostic tests and resolving issues to enhance performance.
• Providing ERP end-user training and technical support.
• Documenting ERP processes and preparing deployment progress updates.
• Keeping informed of the latest ERP developments, upgrades, and offerings.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Possesses technical knowledge in SQL management (SQL Query), relevant knowledge in ERP and POS systems, and integrations.
• Proven experience (minimum 3 years) in IT management, preferably in a similar industry/sector.
• Experience in supporting F&B and retail POS and working in a multi-vendor environment would be an added advantage.
• Excellent communication and collaboration skills, ability to work effectively with cross-functional teams.
• Self-driven and proactive in project implementation, issues handling, and system improvement.
• Having knowledge on ERP system implementation and management is a plus!

Perks and Benefits

• Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!
• Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.
• Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
• Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
• Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
• Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.