Total 6 Director/C-Level it technician job vacancies in F&B / Tourism / Hospitality category in Singapore

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities.
• IT Headcount responsibilities and Productivity.

Candidate Profile

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• 5 years of experience in IT management, with a focus on strategic planning and operational oversight.
• Strong knowledge of IT infrastructure, software development, and cybersecurity best practices.
• Proven experience in budget management and resource allocation.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Understanding of hotel operations/applications is an asset.
• Experience in the hospitality industry is preferred.

Competencies

• Excellent verbal & written communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

Candidate Profile

Knowledge and Experience

• Diploma in Information Technology
• Minimum 4 years of relevant experience with at least 1 year in a similar capacity and in hotel industry
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Knowledge of Windows Operating System

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

A prestigious hospitality group seeks a highly experienced and skilled Director / Senior Director, IT to lead digital transformation initiatives and manage large-scale IT projects. The ideal candidate will have a strong background in both consultancy and in-house / end-user environments, with extensive experience in managing digital transformation programs. This role will support the Group CIO directly and act as a deputy to the CIO, providing strategic guidance and oversight to IT teams.

Key Responsibilities

- Digital Transformation Program Management:

• Lead and manage large-scale digital transformation programs, ensuring successful delivery and alignment with business objectives.
• Collaborate with stakeholders to define program scope, goals, and timelines.
• Develop and manage program budgets, resource allocation, and risk management strategies.

- IT Programme Management:

• Oversee the management of large-scale IT projects, ensuring timely and within-budget delivery.
• Develop and manage project plans, budgets, and resource allocation.
• Ensure effective communication and stakeholder engagement throughout the project lifecycle.

- Technical Leadership:

• Provide technical guidance and oversight to IT teams, ensuring alignment with business objectives and industry best practices.
• Stay up-to-date with emerging technologies and trends, identifying opportunities for innovation and improvement.

- Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including business leaders, IT teams, and external partners.
• Ensure effective communication and collaboration across departments and levels.

- Team Management:

• Lead and manage a team of IT professionals, providing guidance, mentorship, and coaching to ensure high performance and job satisfaction.
• Foster a culture of innovation, collaboration, and continuous learning within the team.

- Deputy to the CIO:

• Support the Group CIO directly, providing strategic guidance and oversight to IT teams.
• Collaborate with the CIO to develop and implement IT strategies, ensuring alignment with business objectives.

Requirement

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 10 years of experience in IT project management, with a focus on digital transformation programs.
• Proven track record of managing large-scale IT projects and digital transformation programs.
• Experience working in both consultancy and in-house / end-user environments.
• Strong program and project management skills, with experience in Agile methodologies.
• Strong technical knowledge of IT systems, infrastructure, applications and data centres
• Strong communication and stakeholder management skills
• Good command in English and Chinese will be a bonus for internal & external communications and engagement

Certifications will be a plus:

• PMP, PRINCE2, or equivalent project management certification.
• ITIL or equivalent IT service management certification.

If you are a motivated and experienced IT professional looking for a new challenge, please send in your updated CV via the apply button to Shannagh Wu. We look forward to connecting with you.

*Due to large volume of applications and direct messages, appreciate your patience and only shortlisted candidates will be contacted.*


Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

We are seeking a highly skilled specialist to join our team. The successful candidate will be responsible for IT systems and operations to ensure the reliability, security and integrity of our organization's data and systems.

Responsibilities

• Evaluate, qualify, and manage contracts with partners, vendors, and technology providers.
• Work with vendors to provide operational support and ensure that they meet the contractual obligations and service-level agreements.
• Oversee IT projects throughout the life cycle, from requirements gathering, crafting of contract specifications and procurement to implementation.
• Drive and oversee resolution of operations and support incidents.
• Set direction for continuous improvement of operational procedures and customer experience.
• Recommend enhancements to improve systems availability and performance.
• Develop and maintain a comprehensive library of supporting documentation.
• Formulate disaster recovery and business continuity plans.
• Oversee disaster recovery plan drills and activities to determine if technical criteria is met.
• Ensure compliance with industry regulations and data protection standards.
• Supervise and mentor a team of IT professionals and foster a collaborative and high-performance work environment.
• Stay current with emerging technologies and industry trends, providing insights and recommendations for adopting new technologies to improve IT services.
• Other duties as required.

Requirements

• Degree holder in Computer Science, Information Technology or related field
• Preferably minimum 10-12 years of design, implementation, and operation experience, with good knowledge in cloud technologies and cloud security solutions, infrastructure and network design, servers and storage and virtualisation.
• Well versed in IT Service Management, Project Management and Vendor Management.
• Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
• Experience in team leadership.
• Knowledge of IT best practices, security protocols, and compliance standards.
• Strong communication and interpersonal skill.
• Ability to multitask and prioritise with strong sense of urgency.
• Excellent organisational skills and attention to detail.
• Able to work independently and as a strong team player who is proactive, quality-conscious, and results-oriented.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

Primary Responsibilities:

The Director of IT is responsible for the following task but not limited to the below:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Assist and support the hotel’s strategic plan implementation.

The incumbent is expected to govern Information Technology (IT) strategy planning, IT Project delivery, IT systems & operations, IT incident management etc. The coverage will span a list of subsidiary entities under the SMBC Group’s Multi-Franchise strategy, and these entities are supervised by SMBC Asia Growing Markets Department (AGMD).

Job Responsibilities

• Responsible for executing and maintaining the Information Technology (IT) Governance framework, policies, and processes, with reference to applicable regulations and internal policies for the list of entities supervised by AGMD. This responsibility covers areas such as IT strategy plan, IT KPIs and project delivery, IT Service and Incident Management, IT Budget etc.
• Formalize IT Governance and oversight to IT Teams of the list of entities and supervise overall IT Service Delivery through sound governance, applicable policies and frameworks, procedural controls, with reference to SMBC IT Governance Framework.
• Evaluate and establish IT Control objectives that are in adherence with local laws and regulatory requirements, and group’s internal policies, for each of the entity’s country.
• Provide timely and regular review of IT control & risk indicators and action plans, to a list of internal stakeholders.
• Assess and mitigate IT risks by adopting or developing risk management frameworks, conducting regular risk assessments.
• Perform quality assurance on IT Programs/Projects, validate compliance to the IT Service Management and Operation policies. On a need-to basis, drive and manage the development, testing and implementation of control measures or reporting, to strengthen governance and controls.
• Develop and maintain incident response plans to ensure a timely and effective escalation and monitoring of IT systems incidents from the list of entities and relay such incidents to management and Head Office promptly.
• Identify opportunities for IT process improvement and collaborate with cross-functional teams of entities for execution.
• Work with local IT and Compliance teams in keeping abreast of development in the supervisory and regulatory requirements in respective countries.

Job Requirements

• Bachelor’s degree in IT or equivalent with min. 12 years of working experience with good knowledge and experience of IT Governance, Risk and Compliance principles, as well as IT Controls in all disciplines of technology domains, preferably within the Financial Services sector.
• Solid technical and functional knowledge of relevant financial services regulations and policies of Singapore and Asia region.
• Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of training.
• Good understanding of the overall IT Operational processes in the financial services industry.
• Proven ability to understand, identify, analyze and communicate the operational risks within processes, in a structured and logical approach.
• Proven experience in applying legal/regulatory guidance into solving practical problems.
• Strong decision-making skills, with the ability to demonstrate sound judgement.
• Strong problem solving and numerical skills and well-verse in interpersonal communication and presentation skills.
• Ability to manage and prioritize large workloads and deliver within tight deadlines.
• Ability to appreciate diverse cultures and facilitate smooth communications between Head Office, Singapore office and entities.