Total 18 sales support specialist job vacancies in F&B / Tourism / Hospitality category in Singapore,

Main Responsibilities:

As a Senior Administration & Business Support Executive, you are responsible for the day-to-day operations of the office and playing a key role in creating a safe and pleasant workplace environment for the company. This includes the management of all vendors including building management, all third-party service providers (cleaning staffs) and vendors. You are also the primary contact point with our business travel providers and in providing Executive Support for Senior Management as required. You will also be required to support on other administrative activities such as coordination and support of internal visitors and company events and in receiving external guests.

• Manage day-to-day operations of the office, ensuring a safe and welcoming office environment for all staffs
• Manage office pantries, key 3rd Party service providers (Cleaning Staffs) and Building Management/Landlord
• Manage all vendors (Office Supplies, Services) to deliver efficient and cost-effective support for daily operations
• Liaise with external vendors and manage office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Act as the primary contact point for business travel providers, ensuring staffs have high quality and seamless travel experience and manage relationships with hotels and airlines
• Support in procurement of corporate contracts
• Update and track office administration expenses and monitoring of annual budget
• Coordinate and support office events and arrangements such as travel logistics, restaurant/venue booking and liaison
• Organize and sort company correspondences including coordination of internal and external courier activity
• Keep track of joiners and leavers and manage administration on/offboarding, profile creation/deletion
• Coordinate with HR and manage company merchandise
• Check and submit vendor/travel invoices for processing
• Provide business support to Senior Executives such as arrangement of travel and hotel bookings, calendar appointments and business claims as required
• Responsible for upholding the appearance of the reception area, creating a positive experience for internal and external guests
• Ensure external guests are professionally received and directed as required
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics

Experiences:

• At least 3-5 years’ relevant working experiences in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc):

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Good organization and time management skills
• Meticulous with a keen eye for detail
• Proven ability to handle confidential and sensitive information with discretion
• Self-motivated, confident, and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Bahasa/Mandarin to work with internal/external stakeholders who converse only in English, and with Bahasa/Chinese counterparts who converse only in Malay/Mandarin

Academics:

• Diploma/ Degree in Office Administration/ Business Management/ Secretarial Studies or any related field of study

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

The Food & Beverage Sales & Event Manager is responsible for driving food and beverage sales through the planning and execution of events. The incumbent is key duties include identifying and pursuing new business opportunities, coordinating with clients to customize event details, and working with internal teams (culinary and service) to ensure seamless event operations. He/she also manage event budgets, track sales performance, and provide excellent customer service throughout the process. Additionally, the manager is responsible for maintaining relationships with clients to encourage repeat business and staying informed of industry trends to remain competitive.

How does your day look like?

Event Sales & Coordination: 

• Lead the sales efforts for F&B-related events such as corporate functions, and private events.
• Collaborate with clients to understand their needs and customize offerings.

Business Development:

• Develop and implement strategies to grow F&B event sales. Identify potential clients, generate leads, and build strong relationships to drive repeat business.
• Conduct site tours and presentations for potential clients.
• Prepare and negotiate contracts, ensuring compliance with hotel/event policies.

Event Planning & Execution:

• Oversee all aspects of event planning, including menu design, budgeting, staffing, and logistics. Ensure that events are executed seamlessly and exceed client expectations.
• Oversee event setup and teardown, ensuring all details are in place and aligned with client expectations.
• Monitor event timelines and make real-time adjustments as needed Contracting

Revenue & Budget Management:

• Collaborate with the finance department to manage event budgets and pricing strategies.
• Track and report on event profitability, ensuring revenue goals are met.
• Manage all billing and payments related to food and beverage events.
• Marketing & Promotion:
• Collaborate with the marketing team to create promotional materials and strategies for food and beverage events.
• Assist in organizing special promotions and events to drive additional revenue.

Client Relations:

• Serve as the main point of contact for clients, ensuring excellent communication throughout the event planning process. Handle any issues or last-minute requests professionally and efficiently.

Collaboration:

• Work closely with the culinary team, front-of-house staff, and external vendors to ensure smooth event operations and high-quality service.

Sales Targets & Reporting:

• Meet or exceed event sales targets. Prepare regular sales reports and forecasts for management review.

Market Research:

• Stay informed on industry trends, competitor offerings, and customer preferences to keep the F&B department competitive and innovative.

Budget Management:

• Manage event budgets, control costs, and ensure profitability for each event.

• Act as a technical lead within the sales process by providing technical demonstrations and advice to clients when required
• Providing product knowledge support, translating the technical aspects of the product to the sales team and client, being the intermediary between product management and sales
• Contribute to technical strategy, service development, and technology innovation for achieving ongoing revenue opportunities
• Develop project plans with customers and effectively communicate around these plans the progress of development, delivery, and implementation.  Provide transparent reporting of project status at any time
• Support customer satisfaction across all interactions, products, solutions, and services & train them to use products effectively
• Be a key liaison between customers and vendors, to ensure accuracy and quality of integration project scoping exists and follow up with the sales department to win new business and increase sales
• If needed, in preparation for the sales team, communicate with project management to translate clients’ requirements and smooth transition from sales to implementation
• Represent qualified customer business plans to Shiji’s business management for inclusion in development plans and strategic alignment
• Coalize with the Marketing department to discuss sales team expectations, help highlight products, introducing innovative approaches on the representation of the company/products, evaluate the methodologies and strategies applied to reach the relevant markets and clients
• Identify solutions to reduce support costs

About APEX Exchange:

APEX Exchange is an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits for Publicis Media Clients. These opportunities take many forms, such as inventory discounts, guaranteed outcome buying models, and bespoke packages, but ultimately always answer a strategic or business challenge that our Clients are facing.

We work closely with our media partners to identify these opportunities, and then take on a principle investment position in order to make them come to life on behalf of our Clients.

APEX is one of the fastest growing global solutions, with teams across the Americas, Europe, and Asia Pacific, and is at the heart of Publicis Media’s value proposition for Clients.

In Asia Pacific specifically, Singapore is one of four APEX hubs, alongside China, Australia, and India.

Description:

As the Programmatic Specialist you will be required to support the Programmatic & Social Manager and Operations Lead to ensure the accurate and timely delivery of all operational functions. This role sits within the Singapore Center of Excellence, servicing Singapore and Southeast Asia APEX Guaranteed activities.

This will include campaign planning, campaign setup and activation mindful of KPI goals, reporting and insights. The successful candidate will work with cross function teams including the local APEX Account Management team to ensure accurate consolidation of media plans and IOs are shared to the Agency teams. You will also work with the Analytics Manager on all reporting needs, as well as Finance teams for campaign reconciliation.

The ideal candidate will have prior online trafficking and campaign management experience, strong analytical and communication skills, and prior experience with bid management platforms and active campaign optimization.

Key Responsibilities:

• Manage end-to-end execution of programmatic buys: understand business objectives and provide strategic recommendations as well as campaign set up, QA, analysis, and optimization.
• Respond to media RFPs and create new media proposals for assigned brands - effectively communicating digital strategies and rational for tactical approaches for each campaign.
• Responsible for the success of campaigns through management and optimization of media buying to meet media metrics /business goals.
• Proactively monitor and track performance across all campaigns and regularly review campaign performance with his/her unit.
• Provide regular insights to Agency account teams detailing performance, campaign optimizations, and new opportunities and manage monthly bill/pay and spend reporting coordination.
• Participate in regular knowledge sharing sessions to provide content, discuss learnings and propose new strategies for optimizing and enhancing campaign performance
   

We are looking for a highly analytical Finance Controller to join our Regional Finance team based in Singapore, overseeing the core business in foodpanda APAC markets.

The Regional Financial Controller will collaborate with multiple stakeholders across the APAC region and will support senior members of the team in reporting, analysis, compliance, financial planning and budgeting. The candidate will thrive in a culture of accountability and transparency and be highly responsive to the needs of the continually evolving organization. The individual will have exceptional attention to detail, but will also be a strategic thinker, excited by the opportunity to test ideas and lead projects that impact the company.

Responsibilities:

• Support senior colleagues in the monitoring of single entities and the consolidation of the APAC Financials results and participate in the creation of monthly storyline.
• Build and maintain financial models for monthly rolling forecasts and annual budgets.
• Support local teams during Month End Close - provide guidance and tools to help them improve accuracy and timeliness of MEC reporting.
• Monitor Key Performance Indicators and financial metrics, and ensure reporting accuracy.
• Prepare variance analyses to identify and explain variances.
• Prepare monthly/quarterly Management Reporting decks with a high degree of accuracy and detailed analyses.
• Work closely with the Analytics team, Finance Business Partners and Accounting team to make adjustments to existing processes and policies with a view towards improving transparency and accuracy of our financial reports.
• Design, build and implement automated financial control tools to ensure adherence to group controlling policies and the correct booking in GL accounts of specific items.
• Ad hoc tasks as required by direct manager and senior colleagues.

The Analytics & Insights team has been a key contributor to driving Domino’s industry-leading sales growth by pairing strategic thought leadership with the latest analytic techniques in the fields of data science, machine learning, artificial intelligence, and primary research.

This Specialist role reports to the Director of Asia Analytics & Insights.  This individual will primarily be tasked with helping to drive sales in our largest Asia Pacific markets by consulting with our Master Franchisees’ analytics and insights teams.  This role will also collaborate with International marketing, business consulting, digital, technology, supply chain, and training teams to identify opportunities and set priorities for Domino’s markets worldwide. Success in this role requires a combination of analytics expertise, consulting, and training skillsets to support Master Franchisees at different stages of analytical complexity.   

GENERAL RESPONSIBILITIES

• Consult Domino’s Asia Pacific markets on key topics such as pricing and offers analytics, digital analytics, product development, media effectiveness, and design of experiment.
• Develop a strong understanding of the business, the challenges, and demonstrate the ability to identify additional growth opportunities that can be acted upon
• Establish strong understanding of the broader Analytics & Insights department initiatives and methodologies
• Develop relationships and provide guidance to our Master Franchisees and internal business partners
• Present best practices and recent findings to both internal and international leadership teams
• Take lead role in further development/innovation of analytic tools to support the international field organization
• Build a strong working knowledge of the many internal and external data sources to leverage
• Mine and synthesize across data sources to help address opportunities leveraging SQL and other analytic techniques

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

We're looking for an English speaking Senior Business Content Specialist to join our growing SEO Content team and grow new business customers through B2B content in Australian and New Zealand’s blogs. 

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links, but we do believe in a great copy that inspires and helps readers to find answers.

This role is ideal for candidates with senior level experience in SEO content marketing, who are passionate about blogging and content creation. 

At Wise we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.

Your Mission: 

• Produce SEO optimised business content for our Australian and New Zealand’s blogs, to to help fuel adoption of Wise by business customers
• Revisit, optimise and improve older articles to boost their performance
• Conduct keyword research to plan content that drives organic traffic to our blog and attract new business customers
• Edit copy - you’re not afraid to fix copy or make direct changes when necessary
• Find, coordinate and manage a bunch of talented freelance writers
• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process
• Understand the wants, needs and pain points of our potential business customers
• Analyse the performance of your blog, write up an analysis, and use these findings to bring more growth
• Know and proactively monitor the competitor landscape in your locale
• Size up and prioritise content projects/initiatives based on high growth impact/potential
• Articulate and write-up the problem you're trying to solve as well as your hypothesis for how to fix it
• Strong collaboration within the SEO Content team as well as other relevant teams in Wise (ex. Product Manager for Pacific)

About you:

• You speak and write English on a native level 
• You have experience with marketing to business customers in the Pacific region, or B2B marketing in general.
• You have 2-3 years of SEO / B2B content and have brought a great impact in terms of number of new customers and revenue through your content (beyond just traffic)
• You are able to use different SEO tools (GA, GSC, Ahrefs, SEMRush and Looker (bonus)) and explain your analysis / findings to other people in an easy-to-understand way 
• You’re strategic and are used to building hypotheses / new initiatives backed by data 
• You know your way around words. From small copy changes to fixing blog articles in bulk, you’ll get it done
• If you have worked on B2B content for financial products in Australia or New Zealand, that’s a huge plus
• You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work

What’s in it for you?

Help us acquire new customers for Wise in a scalable and highly cost-effective way. That’s hugely important here because, unlike our competitors, our mission is to make foreign exchange eventually free.

You’ll be part of a team of exceptionally talented marketers who consistently break new ground in performance marketing.

Within Wise we operate with a great degree of autonomy, so you’ll be in charge of your own workload and focus areas, giving you the chance to have a huge impact on one of Europe’s fastest growing & most successful startups.

Who we are:

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

About our team:

The SEO Content Team currently consists of 40 (and counting) amazing people, from 20 different countries who are divided over 3 offices, so we’re truly a team without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you, because we believe that diverse and inclusive teams build better products.

What it’s really like to work here:

At Wise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.  

Each team picks the problems they want to solve. So, there’s no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from your talented, super-smart teammates.  

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

To find out a bit more about what it’s like to work at Wise — plus a full run through of our employee benefits — visit our careers page.

What do we offer: 

• Starting salary: 4,580 to 6,250 SGD monthly
• Company Restricted Stock Units

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

About the job

Reporting to the Shopkeeper, the Kitchen Specialist provides excellent sales service and maximise kitchen furniture and accessories sales by using knowledge in the range, customers’ requirements, as well as the IKEA tools and experience and expertise of your colleagues.

Your assignment

• To offer informed solutions and services to customers by using range knowledge in assembly, kitchen installation, transport and finance to help customers make informed choices
• Able to explain and demonstrate the IKEA kitchen system and support customers by providing clear and structured guides through kitchen planning and buying process
• Help gather relevant information by seeking to understand customers' needs and support customers with accurate kitchen design and layout
• Maximize sales by knowing your top selling products and do sales steering and keeping yourself aware on stock availability
• Work with kitchen service provider closely to ensure IKEA kitchens are delivered and installed on time

• Drive key sales activities in the region
• Manage a portfolio of set accounts 
• Deliver increased market penetration
•  Generate leads & convert into revenue based on financial objectives
• Organize & attend multiple regional and international events
• In Direct contact with L&L Hotels around the world
• Define strategies & action plans with key stakeholers
• Manage budget and expenditures
• Update and report accurately on all required data

Main Responsibilities:

• The incumbent will be part of the SSEA Compensation & Benefits team, supporting the Regional C&B Manager in all rewards policies and programs for the region.
• This involve close collaboration with the markets within SSEA region (Australia, Singapore, Malaysia, Thailand, Vietnam, India, Bangladesh, Pakistan, and Indonesia) Country HR/Operations team, Global C&B COE – Talent Acquisition and Talent Management to understand total rewards priorities for these markets and plan initiatives that are relevant, keeping with regional/global priorities.
• Support in analyses of HR data, identify trends and contribute to the creation of HR insights that enable the diagnosis of business issues and enhancement of employee engagement.
• Support the delivery of the annual review, design and delivery of compensation structures, benefits and employee incentive program, job analysis processes within SSEA region.
• This role presents a broader opportunity to support the Singapore market given the strategic presence we operate in most parts of our businesses. The incumbent can expect a good level of involvement, and opportunity to drive C&B activities locally such as benchmarking analysis, salary structure review, enhancement of our benefits value proposition, and salary surveys participation.
• Work closely with finance on annual budgeting project, analyse variance and summarize budget recommendations for approval.
• Support the research and analyse salary and benefits movements, and leveraging HR metrics and data, including making recommendations for enhancements to support continuous improvement.
• Being the focal point of contact to provide advice and guidance to local HR and escalation of issues to the right channel.
• Build and develop education materials and communication strategies with relevant stakeholders to drive the overall compensation & benefits objectives.

Experiences:

• 7+ years of HR experience overall; including at least 5 years in compensation & benefits related role.
• Knowledge of leading practices and trends in Total Rewards including compensation, benefits, and HR systems.
• C&B experience ideally gained across several APAC countries with an in-depth understanding of Singapore market would be advantageous.
• Demonstrate understanding and hands on experience operating in a complex business and matrix environment whilst dealing with country specific C&B issues and requirements.
• High attention to detail and accuracy with strong Excel skills.

Other skills (Computer Skills, etc.):

• Ability to handle multiple priorities and work independently and proactively as part of a team.
• Strong project and time management skills, attention to detail is critical and able to work on concurrent projects.
• Strong interpersonal and influencing skills.
• Strong verbal and written communication skills and the ability to interact with HR colleagues, line management and employees.
• Ability to summarize, present and analyze HR data. 

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Visualization and Refractive Specialist is responsible to drive the sales, market shares, adoption and growth of Alcon Surgical Visualization and Refractive portfolios within an assigned geographic area and customer accounts to meet or exceed the sales target.

This role will be responsible for (AVS) Argos, Ngenuity, Revalia and Refractive equipment & accessories portfolios.

• Responsible for the sales, market share, adoption and growth of the Visualization and Refractive portfolios
• Responsible for the demonstration of the visualization and refractive products to the customers
• Effective Sales penetration of targeted accounts through supporting the doctors in the Operating Theatre and follow up in the clinics (if necessary)
• Collaborate with CAS to provide clinical and training support to customers
• Establish and develop strong customer rapport to achieve growth and acceptance of Alcon’s surgical products
• Effectively communicate to customers the benefits to patients of the utilization of Alcon’s surgical products in order to drive and facilitate increased sales, market share and adoption
• Gain accounts commitment through effective marketing practices – e.g. holding practice development workshops for doctors/HCP; evaluating and follow up on post marketing effort
• Maintain a high level of product and technical knowledge
• Submit daily activity report utilizing Sales Force and Pitcher with contents
• Participate in trade exhibitions, official functions, congresses, seminars and other marketing events as required

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

The Sales Coordinator is to provide administrative support to the respective Sales Team Leaders i.e. Director of Sales (DOS), Assistant Director of Sales (ADOS), Senior Sales Manager (SSO), Sales Manager (SM) and Sales Executive (SE) including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities 

Supports Respective Sales Team Leaders to Handle Incoming Sales Inquiries 

• Handles clients’ enquiries, conduct site inspection in the absence of DOS / ADOS / SSM / SM / SE.
• Prepares sales proposals, contracts and assist to follow up in a timely manner.
• Prepares sales materials including presentation, sales kit etc.

Provides Administrative Sales Support

• Organises and coordinate meetings, conferences and travel arrangements.
• Arranges and confirms appointments.
• Organises internal and external events.
• Handles incoming mails and other materials.
• Sets up and maintains filing systems as per division standards.
• Collates information, maintains database to ensure they are up-to-date.
• Communicates verbally and in writing to answer inquiries and provide information in a timely manner.
• Liaises with internal and external contacts.
• Coordinates the flow of information both internally and externally.
• Maintains adequate stock of all sales materials as suited to required quantities.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by respective Sales team leaders.

Participation in Accor / Raffles Corporate Programmes

• Actively participates in min. 3 Accor / Raffles Corporate Programmes such as Planet21, Raffles Outreach, etc.

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

Main Responsibilities

As an Administration & Business Support Executive, you are key in creating a welcoming experience to employees and guests alike starting from the reception. Your role centres around the day-to-day operations of the office, ensuring the office runs smoothly, facility and supply wise. This role requires strong communication skills to manage and liaise with our third-party service providers (cleaning staffs) and vendors for optimal service. This role includes supporting on other administrative activities such as coordination and support of internal visitors from other LDC offices, company events and business travel documents. You are a primary contact point for business travel, to employees and our business travel providers. This role requires occasional Executive support for Senior Management. 

• Reception - Receive internal and external guests while ensuring a pleasant reception experience and area
• Manage office pantries and key 3rd Party service providers (Cleaning Staff)
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Liaise and manage external vendors for optimal office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Primary contact for business travel and manage relationships with hotels and support in procurement of corporate contracts
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics
• Keep track of joiners and leavers and manage administration on/offboarding and profile creation/deletion
• Coordinate and support office events and arrangements such as travel logistics and restaurant/venue booking and liaison
• Coordinate with HR and manage company merchandise
• Manage vendor invoices from processing to tracking
• Provide support to Senior Executives such as arrangement of travel and hotel bookings and business claims as required

Experience

• 3-5 years’ working experience in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc)

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Systematic, sharp and efficient
• Meticulous with keen eye for detail
• Proactive, confident and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Mandarin to work with internal/external stakeholders who converse only in English, and with Chinese counterparts who converse only in Mandarin.

Academics

•  Minimum Diploma relevant to office administration/secretarial support

The Sales Coordinator is to provide administrative support to the respective Sales Team Leaders i.e. Director of Sales (DOS), Assistant Director of Sales (ADOS), Senior Sales Manager (SSO), Sales Manager (SM) and Sales Executive (SE) including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities 

Supports Respective Sales Team Leaders to Handle Incoming Sales Inquiries 

• Handles clients’ enquiries, conduct site inspection in the absence of DOS / ADOS / SSM / SM / SE.
• Prepares sales proposals, contracts and assist to follow up in a timely manner.
• Prepares sales materials including presentation, sales kit etc.

Provides Administrative Sales Support

• Organises and coordinate meetings, conferences and travel arrangements.
• Arranges and confirms appointments.
• Organises internal and external events.
• Handles incoming mails and other materials.
• Sets up and maintains filing systems as per division standards.
• Collates information, maintains database to ensure they are up-to-date.
• Communicates verbally and in writing to answer inquiries and provide information in a timely manner.
• Liaises with internal and external contacts.
• Coordinates the flow of information both internally and externally.
• Maintains adequate stock of all sales materials as suited to required quantities.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by respective Sales team leaders.

Participation in Accor / Raffles Corporate Programmes

• Actively participates in min. 3 Accor / Raffles Corporate Programmes such as Planet21, Raffles Outreach, etc.