Total 4,711 service centre manager job vacancies in F&B / Tourism / Hospitality category in Singapore

JOB RESPONSIBILITY

• Ensure the daily service operations are properly executed and performed – in line to assist restaurant to achieve overall business performance goals. Eg, Daily sales settlement, opening & closing of restaurant
• Ensure high quality of food & service by focusing on the user journey.
• Assist in training for all new/current staff on service & beverages when required.
• Possess knowledge to operate POS System proficiently
• Cultivate & maintain relationships internally/externally with regular guests, suppliers & staff of the restaurant

REQUIREMENTS

• Good communications skills - possessing a high level of empathy with good listening skills.
• Must possess knowledge in wines or coffee latte art.
• Able to multi-task to lead a team in a fast-paced and demanding environment.
• Good understanding of health, safety, and food hygiene practices.
• Willingness to teach and share professional knowledge with the team.
• Trustworthy, impartial & maintain a high level of discipline & punctuality.
• Pro-active & problem solver.

Who we are

COL is an independent neighborhood restaurant and bar on Keong Saik Road focusing on a high quality, seasonal food offer with an emphasis on sharing and coal and wood fireplace cookery. With a casual but elegant service style that we’ve become known for, exceptional wines and cocktails we’ve built a strong local following and we’re looking to continue doing this for the year ahead.

Your role:

To head up the restaurant operation at COL with the key focus on ensuring exceptional experiences to all our guests through excellent service

Your key responsibilities:

• Leading by example a team of 8-10 FOH team members, including a management team of head sommelier and head of beverage
• Reporting directly to the General Manager and Chef / Director
• Supporting, developing through coaching, motivating and inspiring the FOH team.
• Planning FOH roster and managing all payroll processes
• Leading team training sessions to help develop skills and knowledge within the team
• Working within set budgets to help achieve targeted profits
• Guest relations management and dealing with enquiries and bookings
• Responding positively and proactively to any online feedback and complaints within a timely manner
• Maintain guest satisfaction; building relationships with important and regular guests.
• Ordering of consumables on a weekly basis working
• Ensuring the up upkeep of the building is at the highest possible standards at all times
• Management and upkeep of the daily and weekly checklist
• Responsible for the call out and follow up of maintenance works required in either the restaurant and its facilities and the outer building.

What we’re looking for

• Someone with at least 3 years experience in a similar role
• A passionate, ambitious and forward thinking individual with an ambition to succeed
• Someone looking to learn, develop and progress in a progress start up company into a bigger role within a 3 - 6 month period
• The right applicant will be a natural leader open to working in a business that constantly evolves.
• A good communicator who isn’t afraid of speaking their mind.

Key Benefits:

• 5-day work week (Tuesday to Saturday and every last Sunday of the month)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Meal Allowance $168
• Transport Allowance $100
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Job Description:

· Work collaboratively with curators, artists, digital practitioners and exhibition designers to assist with the research, exhibition development and implementation of the Project Citizens showcase/exhibition.

· Support the team’s research on Singapore’s post-independence history.

· Work collaboratively with collection managers, conservators, curators, public service agencies and other related parties on curatorial projects and the collation and assessment of stories and artefacts submitted through FM programmes.

· Work with the curatorial team to research into, conceptualise and conduct video interviews of key leaders in Singapore’s immediate pre-and post-independence history. This includes:

o Conducting background research on the interviewees

o Drafting interview questions and conducting interviews alongside the curatorial team.

o Leading archival research for relevant audio-visual clips and photographs to use in the video productions.

· Seek permissions and copyright for material curated for use in FM exhibitions, video production, education and public engagement programmes.

· Manage content and text for translation and fabrication.

· Provide administration and operational support for above mentioned projects.

Working Arrangement:

Contract Duration: 1 Year

Working Hours: Mondays to Fridays (office hours)

Location: City Hall

Salary: $4000/Month

Job Requirements:

· Recognised degree/diploma in History or the Humanities or other disciplines relevant to Singapore’s post-independence history and nation building policies. Diploma holders with relevant work experience will also be considered;

· Proven excellence in research, analytical, writing and presentation skills;

· Ability to think creatively and imaginatively, with strengths in synthesising information from different sources and storytelling;

· Background in video production will be a strong advantage;

· Strong administrative and project management skills;

· Team player with excellent interpersonal and stakeholder management skills;

· Excellent command of the English language (written and verbal)

· Some weekend and after-work hours engagements might be required – candidates should be prepared to exercise some flexibility in his/her work schedule;

Key Responsibilities

• Responsible for creating and upholding a culture of service and operational excellence, through effective systems, training and a great work environment in a Japanese fine dining restaurant
• Manage day-to-day operations in the restaurant as appointed
• Create and improve standard operating procedures for service and product preparation offered is uphold
• Generate monthly reports covering HR, inventory, sales, staff and customer feedback
• Improve and maintain a training program for all new staff / ongoing mentorship and training for existing staff
• Ensure Workplace safety and hygiene standards are adhered to regulatory guideline
• Full understanding, and ensuring procedural compliance with the company’s policies

Operational Administrative Duties

• Supports the Food & Beverage inventory / stock management and assists in resolving issues.
• Monitors stock ordering by venue management and helps maintain par levels.
• Monitors and oversees the weekly roster for management and oversees the planning of staff rostering to promote productivity, minimize labour cost while maintaining best staffing balance.
• Lead and conduct daily pre-shift roll call with team members to update on daily specials, guests preferences / feedback, internal memos, company / marketing update, station plan, sales and any other operational update.
• Helps to promote a friendly PR culture at the venues, communicates regularly with customers to obtain feedback and monitors trends.
• Assists DOR to investigate and resolve customer complaints.
• Assists in coordinating venue, POS programming and issues.
• Work together with DOR and venue management. Identifies and resolves operational issues and strives to develop alternative/improved job methods and improved workflow.
• Takes all necessary/prompt action to understand and resolve discrepancies in stock/other cash security issues.
• Provides feedback and ideas to help further develop and establish marketing and promotional activities for the venues and review/research customer satisfaction.
• Ensures all onsite marketing is implemented on time and in the correct manner.
• Works with the Kitchen Chefs to ensure best food quality and Grade A hygiene standards.

Key Requirements

• More than 6 years experience in the F& B industry, preferably with some fine dining experience
• Excellent knowledge of food & beverage offered in the
• restaurant
• Good knowledge of food ingredients and cooking methods of food available on the menu
• Good memory to recall orders and customers’ names
• Excellent communication and PR skills
• Good wine knowledge
• Sound problem solving and grievance handling know-­how
• Exemplary leadership qualities

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills

Job responsibilities:

• Fully master all service and kitchen operations.
• Building a strong team with company's mission, vision and values in mind.
• Train and guide all employees in accordance to company's key ideal employee and manager profile.
• Enhance employee experience while working in the company.
• Take lead in cultivating good mannerism in the outlet and increasing customer experience.
• Execute outlet action plans with goals in mind.
• Conduct analysis on reports and propose improvement plans of working practices and personal efficiency.

Requirements:

• At least 2 years’ experience in F&B industry with minimum 1 year experience as managerial position.
• Passionate in F&B and great customer service.
• Senior positions will be considered based on experience (please include resume in your application).

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Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Our client are looking for next team members to join their growing team:

Hiring: F&B Service Crew

Job Description :

• To provide service to the members/ guests;
• To be familiar with all items on the menu;
• To ensure the proper setup of the tables;
• To maintain high standard of personal hygiene, appearance and department at all times;
• To perform other related duties as required

Job requirement :

• Min N Level;
• Experience in hotel and club industry an advantage;
• Pleasant and service oriented;
• Willing to work on shifts, weekends and public holidays.

Others :

• Annual leaves
• Dental and Medical
• Career Advancement
• Training provided
• Uniform provided for front liners
• Meal allowance
• Staff discount
• Company transport pick up available from various pick up points
• Free usuage of facilities (Swimming, Gym, Golf, Tennis, etc)
• Free Golf lessons

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

Job Description:We are currently seeking dedicated and enthusiastic individuals to join our kitchen crew at our food kiosk based at Whitesands. As a Kitchen Crew Member, you will play a crucial role in ensuring the smooth operation of our kitchen and delivering exceptional service to our customers.

Responsibilities:

• Opening and closing of stall
• Prepare and cook menu items in accordance with recipes and quality standards
• Maintain cleanliness and sanitation standards in the kitchen area
• Assist in receiving, storing, and stocking inventory
• Follow proper food safety procedures
• Work collaboratively with team members to ensure efficient workflow
• Provide friendly and helpful customer service as needed
• Perform other duties as assigned by the management team

Requirements:

• Previous experience in a kitchen environment highly preferred
• Ability to work in a fast-paced environment
• Strong attention to detail and cleanliness
• Excellent communication and teamwork skills
• Flexibility to work evenings, weekends, and holidays as needed
• Food handler's permit or willingness to obtain one

How to Apply:Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this position to [email protected] .

Join our team and be part of a dynamic and exciting work environment where you can learn and grow while providing delicious food to our valued customers! We look forward to hearing from you.

A Singapore-based firm with a diverse portfolio of consumer-focused businesses is seeking for an experienced Associate to add to their Corporate Finance and M&A team.

Associate with 2-5 years of experience in Private Equity or Investment Banking. Candidates from the Big 4 with strong financial modelling skills wishing to move into corporate finance or corporate development are welcome to apply.

Consumer and financial services / fintech sector knowledge is a plus.

Main tasks:

Work actively on all stages of execution of Corporate Advisory and M&A transactions including investments, joint ventures and divestitures

Apply financial modeling and typical valuation methodologies

Conduct research and analysis on various companies and geographies including market assessment and competitive positioning

Evaluate and succinctly combine all data into internal pitch and approval documents to management

Conduct due diligence and support deal structuring, negotiations of transaction documents and completion procedures

Support equity and debt fundraising processes

Work with management to build long-term strategy documents and provide support for investee companies

Identify and monitor key performance metrics (and suggest improvements) for investee companies

Develop network in the PE and IB industries to actively source deals

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

JOB RESPONSIBILITY

• Ensure the daily operations are properly executed and performed – in line to assist Restaurant Manager to achieve overall business performance goals. Eg, Daily sales, settlement, opening & closing of restaurant daily
• Ensure high quality of food & service by focusing on the user journey
• Assist in training for all new/current staff on service & beverages when required
• Proficiency in operating POS system
• Cultivate & maintain relationships internally/externally with regular guests, suppliers & staff of restaurant

REQUIREMENTS

• Good communications skills - possessing high level of empathy with good listening skills.
• Able to multi-task to lead team in a fast paced and demanding environment.
• Good understanding of health, safety and food hygiene practices.
• Willingness to teach and share professional knowledge with team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.
• Pro-active & problem solve.

Benefits:

• Hybrid Work Arrangement
• Attractive Salary Package

Location: Tampines

Key Responsibilities:

- Oversee the end-to-end order cycle for inventory management, coordinating with suppliers and distribution centers to ensure timely delivery to island-wide stores.

- Ensure healthy on-shelf availability of inventory to meet customer demands.

- Collaborate with Demand Planners on weekly demand forecasting and communicate weekly allocations to stores.

- Work with flow-through suppliers to secure stock for promotions and festive periods.

- Manage timely reorders of all perishable SKUs with suppliers, continuously improving service levels, including van sales and DSP vendors.

- Optimize inventory levels to meet customer demand while minimizing excess stock and improving stock holding by managing MOQs and delivery frequency.

- Collaborate with the Commercial team and distribution centers to manage promotions, festive build-ups, new products, excess products, and exit strategies for discontinued items.

- Develop strategies to manage slow-moving stock and plan for timely clearance with the Commercial team.

- Use demand forecasting, inventory analysis, and data-driven insights to drive continuous improvement in replenishment processes and performance.

- Monitor and track KPIs, conduct root cause analysis, and drive performance improvements.

- Manage key upscale indent vendors.

- Ensure full compliance with processes and audits, highlighting any exceptions.

- Lead and manage the team, setting goals, providing guidance, support, and conducting performance evaluations.

- Lead and support supply chain projects.

- Generate weekly reports to review vendor service level performance.

- Develop and implement replenishment strategies considering lead times, transportation costs, and supplier performance.

Requirements:

- Minimum Diploma in Business, preferably a Degree in Supply Chain Management, Logistics, or equivalent.

- At least 4 years of work experience in a similar role.

- Experienced in forecasting, data analytics, inventory planning, supply chain concepts, and statistical forecasting.

- Proficient in advanced Microsoft Excel and Microsoft Office tools.

- Dynamic, self-motivated, and able to work under pressure.

- Strong analytical capabilities, excellent negotiation, and planning skills.

- Excellent communication (spoken and written) and interpersonal skills.

- Proficiency in Power Query, Power BI, and strong analytical skills are an advantage.

- Knowledge of DC operational routines in the retail industry is beneficial.

- Knowledge of SAP is a plus.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Summary:

The Senior Manager, Groups & Guest Relations oversees and manages the Front office Groups, Premium Services and Guest Relations teams and other associated departments. He/She will also hold accountability for instilling consistent Resorts World Sentosa standards as well as generating and promoting ideas to enhance guest experience.

Responsibilities:

• Oversee Front Office Groups, Guest Relations, and Premium Services departments.
• Complete projects assigned by the Director of Rooms/Hotel Manager in a timely manner.
• Resolve guest concerns including coordination with other departments when required, to ensure guest satisfaction and experience.
• Ensure all incident reports are handled meticulously with consistency and tracking, including coordination with relevant departments to ensure timely closure of the incidents according to the established standards of the company.
• Maintain and ensure the confidentiality of guests' and members' information, along with pertinent data of the resort and uphold security standards of high profile guests of the properties.
• Ensure the timely delivery of quality amenities to guests by meeting deadlines and coordination among inter-departments.
• Actively participate in guest relocation decisions during over-capacity of room nights, ensuring the smooth execution of the process.
• Participate in daily briefings, meetings, training and continuous coaching of Front Office team.
• Understand and apply Qualtrics (Guest Satisfaction Survey) and LQA (Audit Standards).
• Responsible for recruiting, hiring, manpower scheduling, payroll and labour cost management as well as conducting performance evaluations of the team.
• Establish and maintain effective communications with all departments.
• Build rapport with VIPs and clients, escort guests to rooms, conduct wellbeing calls and encourage feedback from guests during their stay.
• Perform any other reasonable duties as required by the management team.

Requirements:

• Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major from an accredited university.
• 8 years’ experience in front desk, housekeeping, or a related professional area.
• Have a professional demeanor appropriate for a luxury environment.
• At least 5 years of progressive management experience in a similar resort preferred.
• Previous experience in Groups, Guest Relations and Front Office in a hotel setting is required.
• Effective communication and problem-solving skills in responding to issues raised by guests and members.
• Fluent in English; proficiency in a second language is an advantage.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks in a dynamic environment.
• Good knowledge in using Opera System (Opera v5.6, Opera Cloud), Housekeeping System (HotSOS, KnowCross, etc) and Microsoft Office (Word, Excel, Powerpoint and Outlook)

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

Key Responsibilities:

• Lead the Stewarding team to uphold the highest cleanliness and hygiene standards across all food processing facilities and equipment.
• Efficiently manage workers' costs and schedule labor according to business needs, optimizing productivity.
• Enforce strict adherence to hygiene, sanitation, and safety regulations, including emergency response plans and hazard control procedures.
• Develop, implement, and maintain SOPs for operational excellence and safety, including inventory management and equipment requisition.
• Coordinate maintenance and repair activities with facility teams, ensuring safe and efficient operational environments.
• Oversee pest control and sanitation efforts to maintain a clean and safe working space, conducting regular inspections for compliance.
• Monitor the use and maintenance of cleaning and sanitation equipment, educating staff on proper chemical handling and safety practices.
• Foster team engagement through regular performance reviews, career development discussions, and addressing disciplinary needs as required.

Requirements:

• Certification in sanitation management or a related discipline.
• At least 8 years of stewarding experience, including 4 years in a supervisory capacity, ideally within the Food, Services, or Hospitality sectors.
• Comprehensive knowledge of workplace safety, fire safety, and security policies.
• Demonstrated ability to train staff on safe chemical usage and equipment handling.
• Computer proficiency and effective communication skills for stakeholder engagement.
• Strong interpersonal, problem-solving abilities, and a customer-service-oriented mindset.
• Proactive, team-oriented approach with a positive and self-motivated attitude.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

This position is based in Hong Kong (New Territories)

Responsibilities:

• Develop and execute health and safety plans in the workplace according to legal guidelines.
• Prepare and enforce policies to establish a culture of health and safety within the organization.
• Evaluate practices, procedures, and facilities to assess risk and adherence to safety laws.
• Conduct training sessions for employees on safety protocols and best practices.
• Investigate accidents, incidents, and near-misses, identifying root causes and recommending improvements.
• Monitor compliance with safety regulations and address any non-compliance promptly.
• Develop and implement emergency response plans and evacuation procedures.
• Communicate safety guidelines and procedures to all employees.
• Report on health and safety issues and maintain accurate records.
• Develop relevant policies to maintain a safe workplace environment.

Requirements:

• Bachelor's degree in Occupational Health and Safety, Environmental Science, or related field.
• Minimum of 5 years in safety management, preferably in the construction industry.
• Excellent attention to detail to identify hazards and risks.
• Ability to communicate safety guidelines effectively to a multidisciplinary workforce.

Clarence Khoh

R1552376

Barrio is one of many exciting restaurants under CA Concepts: Barrio by Kulto, Cenzo, Kulto, Chicco. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Overseeing of the service of the restaurant.
• Responsible for the smooth running (opening shift & closing shift) of the restaurant.
• Handle guest complaints and feedback to ensure guests satisfaction and continuous improvement in food products and services.
• Provide coaching and feedback to staffs.
• Monitor and maintain the operating systems of the outlet.
• Ensure food quality and hygiene standard is maintained.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all food-related complaints to the Chef immediately.
• Ensure team briefings are carried out before each service period.
• Monitor and maintain the operating systems of the outlet.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Handle emergency and difficult situations.
• Adjust any modifications to checks or bills.
• Ensure that all staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Develop and implement service-related training programs.
• Perform miscellaneous job-related duties as assigned.

Job Duties

• Ability to communicate in English
• Able to work in a team environment
• Highly Responsible and reliable
• Able to work well under pressure in a fast-paced environment

Benefits:

• 5 day work week

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

ROLE OVERVIEW

The Assistant R&R Manager, Mandala Club is responsible for the daily operation of the reception team across all floors. A primary focus of this role is to ensure excellent communication between the Reception and the Floor team to maximise seating capacity and to drive the departments’ performance to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KPIs across the organisation are categorised as below, with varied weighting across business units and departments:

- P&L Delivery

- Team Engagement

- Member Satisfaction

- Member Growth/Acquisition

- Member Engagement

KEY OBJECTIVES & DELIVERABLES

● Runs daily service and is present at the daily briefing to represent the Reception Team.

● Work with the Mgm Team to maximise revenue by increasing floor capacity and improving seating turn during operation.

● Train the team on reservations management, phone etiquette, seating etiquette.

● Proactively responds to guests' feedback

● Submit weekly reports on:

○ Members and Guests Feedback

○ Covers Trends and Seating Pace Flow

○ Bookings Vs Walk-ins trend

● Oversee the management of reception email inbox to ensure all enquiries are handled in a timely manner

● Monitors, guides, and trains the reception personnel to meet guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

● Is in charge of team rosters and leave management

● Supports the HR Function through the recruitment and the hiring process

● Reviews all bookings with the duty manager to ensure tables/VIP areas allocations and special requests are all executed

● Executes daily reception briefing and allocations of the team to ensure greeting/seating/departure of the guests is up to standards

● Runs regular training sessions to ensure the cycle of service and all sops’ are executed in line with Mandala Club expectations

● Inspects all VIP AREAS regularly and communicate with the duty manager any required follow-ups

● Greet VIP guests personally

● Handle guest complaints and refer them as necessary, follow up on corrective action

● Overall responsible for ensuring and maintaining all reception areas running smoothly and efficiently

● Implements Quarterly Appraisals of the team as per company’s standards

● Drive floor plan implementation for large scale events

● Liaise with the S&E manager to ensure the reservation team and the events team collaborate to deliver successful events.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences

● Great attention to detail and multi-tasker

● Extremely disciplined and focused to achieve agreed targets within given deadlines

● Broad thinker

● A trouble-shooter; must be able to critically analyse and tackle problems and present
viable solutions

● Passionate about what we are and what we do; this person needs to be passionate
about M., hospitality and lifestyle

● Possess strong communication skills

● Able to communicate clearly at all levels within the organization

● Be open to new ideas, adventurous and practical simultaneously

● Able to lead and inspire the team

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

● Guest’s satisfaction orientated

THE RIGHT EXPERIENCE

● Well versed with minimally 3 years of Hospitality/F&B experience with 3 years in a managerial role with a proven track record of managing sales and ops

Please send your detailed resumes to [email protected]

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

Job Description

1. In Charge of daily restaurant operations (Hall and Kitchen);

2. Involve in Schedule planning and Sales opening and closing

3. Provide excellent customer service to our guests;

4. Respond efficiently to customer complaints;

5. Responsible in ensuring smooth operating of the restaurant;

Job Requirements

1. Team player and willingness to learn;

2. Good soft skills and management skills

3. Preferable with minimum 2 years of experience in kitchen (F&B) industry;

4. Mature and positive attitude;

5. Able to commit on weekends and public holiday;

6. Able to accept split shift

7. Singaporean or Singaporean PR only

• Conceptualize designs, space planning, detail design and handle projects independently from inception through completion
• Generate perspectives, material selection & specifications, presentation materials, brief taking and assist in managing all aspect of design development and site implementation.
• Provide accurate site analysis and regular project updates to relevant teams during the course of site implementation.
• Manage & coordinate project teams (both internal teams and external parties) during site implementation to deliver the project on time.
• Assist to drive the contract and tender management process and providing the expertise.
• Lead the to implement and maintain design standards library, materials and sample library
• Provide occasional support for large-scale projects and events.

Requirements:

• Min Degree in Interior Design
• Min 5 years design experience in an MNC
• Preferably specializing in Interior Design, Showroom Design and, or Exhibition Design.
• Flexible and able to work in a dynamic and fast pace environment.
• Strong at AutoCAD, 3D Max, Photoshop, Sketch Up, Powerpoint and other software relating to interior design and administration.
• Strong Project management & construction implementation experience is an added advantage

Interested & qualified applicants, please forward your latest CV in MS word format to [email protected]

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

About the Company

Our Client is a leading producer of industrial equipment and tools.

Responsibilities

We’re looking for a proactive SAP Consultant (Sales Cloud) to delivery customisations for SAP Sales Cloud, while facilitating communications and support between cross-functional teams.

• Support internal teams on SAP Sales and Service Cloud functions;
• Provide advice and training to internal cross-functional departments;
• Engage in customisations to SAP Sales and Service Cloud;
• Act as point of contact between sales teams and internal IT teams;
• Provide L1/L2 SAP Sales and Service Cloud support;
• Engage in systems testing

Requirements

• Relevant experience working with SAP;
• Excellent communication and interpersonal skills;
• Able to work well with stakeholders across all levels.

Employment Details

• Attractive benefits and remuneration;
• Permanent position.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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