Our client is a well-known coffee and fast-food chain, famous for its coffee, donuts, and a wide variety of breakfast and lunch items. The Shift Leader plays a vital role in the store team by overseeing daily operations during their shift. They guide and support team members to provide excellent customer service, maintain store standards, and improve operational efficiency.
Working Location: Across the island (usually near your residence after training)
Working Hours: 5 days a week, totaling 44 hours, including Saturdays, Sundays, and public holidays
Job Responsibilities:
- Follow customer service standards and sales techniques to boost sales.
- Train team members to meet sales targets.
- Create a welcoming environment for customers.
- Stay updated on promotions and product features.
- Complete tasks efficiently and accurately.
- Handle customer transactions at the register.
- Help with hiring new team members.
- Execute merchandising programs.
- Ensure health and safety training for all team members.
- Conduct regular safety checks.
- Maintain a clean and organized store.
- Assist with merchandise placement.
- Coach and provide feedback to team members.
- Communicate openly and explain initiatives.
- Delegate tasks and motivate the team.
- Encourage teamwork and professionalism.
Job Requirements:
- At least 3 years’ work experience in the service industry, with at least 1 year in a similar supervisory role.
- Passion for the F&B industry with proven experience in delivering excellent customer experiences.
- Proven experience in leading, managing, and coaching teams.
- Strong interpersonal and communication skills.
- Demonstrated abilities in multitasking and managing change in a fast-paced environment.
- Willingness to engage in shift work, including weekends and public holidays.
Staff member benefits:
- 5-day work week
- Health and medical coverage
- Employee discount
- Store performance incentives
- Career development and progression pathways
JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
Registration Number: R22107842
EA Personnel Name: Ng Siew Thien
