Total 29 Manager system technician job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Description:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments
• Arrange office interviews with all stakeholders for seagoing Officers
• Monitor and evaluate the performance of Crew Department personnel
• Prepare crewing budget and follow up crewing account matter
• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties
• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters

Job Requirements:

• Min Bachelor's degree in Maritime Studies, Human Resources, or relevant Discipline
• Minimum 5 years of experience in maritime crewing operations
• Proven leadership and team management skills
• Strong knowledge of international maritime regulations and standards
• Excellent communication and interpersonal skills
• Proficiency in crewing management software (Danaos/ShipMate)

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Job Description:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments
• Arrange office interviews with all stakeholders for seagoing Officers
• Monitor and evaluate the performance of Crew Department personnel
• Prepare crewing budget and follow up crewing account matter
• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties
• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters

Job Requirements:

• Min Bachelor's degree in Maritime Studies, Human Resources, or relevant Discipline
• Minimum 5 years of experience in maritime crewing operations
• Proven leadership and team management skills
• Strong knowledge of international maritime regulations and standards
• Excellent communication and interpersonal skills
• Proficiency in crewing management software (Danaos/ShipMate)

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Overview

You will partner the leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources.

You will be part of the People Relations team that focuses on building a strong and positive culture, healthy work environment and high performing teams through governing and guiding the employer – employee relationships and other people related matters. This role reports to Manager, People Relations.

Job Responsibilities

You will be responsible for the following:

• Build relationship with stakeholders as a trusted HR partner through professional advice on HR policies and procedures, and employment legislations
• Support the effective, efficient and professional delivery of HR plans, programmes, processes and service through partnership with Centres of Excellence and Group Shared Services
• Guide managers in handling a range of staff matters including performance and disciplinary matters in an objective, fair and transparent manner aligned with the Alexian culture
• Support employees and managers in HR-related enquiries
• Support and facilitate performance reviews, as well as engagement surveys with business leaders.
• Navigate the execution of processes in accordance with policies, obtaining relevant approvals and opinions where required
• Analyse issues raised with consideration of differing perspectives from various stakeholders
• Document information, outcomes and processes, ensuring these are securely stored in accordance with policies and procedures
• Participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed

Requirements

• Degree in Human Resource Management or equivalent from a recognized university
• At least 5 years in human resource function
• Strong interpersonal, communication and stakeholder management skills to engage staff of all levels
• Resourceful, strong initiative and self-motivated
• Excellent critical thinking and analytical skills
• Sound knowledge of Employment Act and Labour Laws

Note: this is a 2-year contract role with possibility of conversion

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Senior Assistant Manager is responsible to support the COO Office in driving key operational projects within the hospital. Reporting directly to the Chief Operating Officer (COO), the Operations Manager will play a pivotal role in streamlining processes, managing cross-functional initiatives, and ensuring the successful execution of strategic objectives. Key responsibilities include:

1. Lead and manage operations-related projects, ensuring timely delivery and alignment with organisational goals.
2. Collaborate with various departments across functions and institutions to identify opportunities for process improvements and operational efficiencies.
3. Develop and monitor project plans to ensure project success.
4. Provide high-quality reports and presentations to support decision-making at the COO Office.
5. Act as the primary liaison between the COO Office and other stakeholders for operational initiatives.
6. Any other assigned responsibilities.

Examples of projects : MOH’s Ensure Safer Systems (ESS), Digital as Default initiatives and general support for administrative duties for COO Office.

Qualification Required and Area of Discipline

• Diploma in Business Administration or equivalent

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Proficiency in MS Excel, Word, and PowerPoint.
• Project management skills with prior experience in procurement.
• Organised and highly meticulous.
• Resourceful with high level of initiative.
• Team-player with strong interpersonal and communication skills.
• Ability to handle multiple stakeholders and work well within timelines.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.

Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

1. Champion Person- and Family-Centred CarePromote care partnership with internal and external stakeholders through training programmes and campaigns.
   Enable co-creation and implementation of initiatives to enhance inclusion of patient and caregivers in care design, delivery, and evaluation.
   
2. Project ManagementLead and oversee projects from inception to completion.
   Ensure projects are delivered on time, within scope, and budget.
   
3. Partnership and Community DevelopmentEngage with diverse stakeholders including but not limited to patients, caregivers, community organisations and government agencies.
   Foster and maintain strategic alliances and partnerships with internal and external stakeholders.
   Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.
   
4. Data ManagementCoordinate with key stakeholders to collate and analyse project and patient experience data.
   Coordinate recommendations and interventions based on data analysis.
   Provide analytics and visualization for strategic decision-making.
   Support initiatives to address gaps and areas for improvement.
   
5. Administrative ManagementEnsure efficient administrative processes, including documentation, compliance, and reporting.
   Organise meetings, manage schedules, prepare related agendas and materials.
   

Job Requirements

• Bachelor’s degree in Healthcare, Social Sciences, Public Health, or related disciplines.
• Minimum five years of relevant experience with demonstrated experience in programme management, project development, implementation, and evaluation, and working effectively with cross-functional teams.
• Strong problem-solving skills with a proactive and empathetic approach to handling complex situations with sensitivity and professionalism.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and diverse stakeholders.
• High level of organisational skills and attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Demonstrated commitment to continuous improvement and learning.
• Proficiency in MS Office. Some basic visual and video editing skills would be an advantage.

#L1-RT1

Overview*

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities*

You will be responsible for the following:

Leadership and Strategic Planning

Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.

Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
  Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
  Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
  Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance to hospital standards e.g. infection control, 4) projects are completed on time and within budget.
  Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
  Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
  Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
  Handle customer complaints and follow up with service recovery if necessary.
  Review and update policies and procedures as needed.
  

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
  Perform any other duties as assigned by Reporting Officer.
  

Requirements*

Qualification Required and Area of Discipline

• Degree in any discipline.
• Healthcare experience will be advantageous.

Skills and Knowledge

• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• At least two years’ working experience, preferably in service industry

Personal Traits

• Positive, pro-active, motivated with “can-do” attitude
  Ability to multi-task and work independently and as a team
  Service oriented and customer focused
  

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

• Excellence in North Indian cuisine and baking & pastry
• Designing delicious and attractive menus and continuously making improvements
• Develop a relationship with regular customers
• Follow food and safety regulations
• Order food supplies for the kitchen
• Ensure that customers are satisfied with food and service
• Assist with marketing events
• Create restaurant policies
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Assisting with marketing events.

Job Responsibilities and Authorities

• Continuously develop, implement and maintain the Company’s Quality Management System in accordance with the Authority’s standards.
• Manage office and project quality to ensure compliance to codes, standards, regulations, and QMS requirements.
• Coordinate on quality matters with project team, conduct regular inspection to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Implement preventive measure, corrective action, review and comments to ensure that all non-conformance issues are promptly investigated, corrective and preventive action are proposed and implemented.
• Maintain QAQC records and ensure all project documentation are kept in compliance with the QMS
• Prepare and establish the internal and external audit plan and conduct the audit for Singapore. (Including other regions like Malaysia and India)
• Ensure the company’s required authority certification timely renewal.
• Prepare and submit for the authority awards for the completed projects.
• Coordinate and facilitate regular meeting and management review.
• Support company development, update and maintain organizational chart regularly.

Job Specifications

• Diploma in engineering or equivalent.
• Min 5 years of working experience in the construction industry.

If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy.

Personal data collected will be used for recruitment related purposes only and will be destroyed after 12 months.

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.

Duties and Responsibilities:

1. Manage service point operations assigned.
2. Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
3. Responsible for devising innovative services to continually improve service levels and improve patient care.
4. Responsible for achieving volume and financial targets for clinical targets assigned.
5. Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.
6. Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.
7. Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
8. Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
9. Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
10. Participate in committees and other tasks as assigned.
11. Job rotations to other operational areas after 3 years.

Requrement

• Degree in any discipline
• Minimum 3 years’ work experience in healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word / Excel / Powerpoint
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Responsibilities and Authorities

• Continuously develop, implement and maintain the Company’s Quality Management System in accordance with the Authority’s standards.
• Manage office and project quality to ensure compliance to codes, standards, regulations, and QMS requirements.
• Coordinate on quality matters with project team, conduct regular inspection to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Implement preventive measure, corrective action, review and comments to ensure that all non-conformance issues are promptly investigated, corrective and preventive action are proposed and implemented.
• Maintain QAQC records and ensure all project documentation are kept in compliance with the QMS
• Prepare and establish the internal and external audit plan and conduct the audit for Singapore. (Including other regions like Malaysia and India)
• Ensure the company’s required authority certification timely renewal.
• Prepare and submit for the authority awards for the completed projects.
• Coordinate and facilitate regular meeting and management review.
• Support company development, update and maintain organizational chart regularly.

Job Specifications

• Diploma in engineering or equivalent.
• Min 5 years of working experience in the construction industry.

If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy.

Personal data collected will be used for recruitment related purposes only and will be destroyed after 12 months.

Overview*

Reporting to the Assistant Director, Ambulatory Operations, you will be responsible for facilitating and coordinating the management of medical specialty or departments. Key responsibilities include facilitating planning and development of clinical services, coordination in operational processes of the specialty/departments and areas assigned; and implementation of strategies and services with Clinical leads and/or HODs. The incumbent is specifically responsible for Dialysis Centre, Inpatient and Outpatient Peritoneal Dialysis services under Renal/Nephrology Departments.

Job Responsibilities*

You will be responsible for the following

Ensure department’s operational readiness

• Ensure adequate resources are provided for clinical services to perform to the expectations of patients and in alignment with Hospital’s business and financial objectives.
• Establish and update SOPs, downtime protocols and workflows in all areas of work related to renal services
• Troubleshoot and resolve operational, IT and administrative errors or issues
• Ensure department work with relevant stakeholders to manage customers’ feedback timely
• Prepare and participate in MACG’s pre-MOH inspection and MOH inspections/audits.
• Drive annual workplan and budgetary planning with multi-disciplinary team

Identify opportunities to implement or facilitate strategies with Clinical Services Director and Clinical Leads to achieve mission of the Hospital

• To drive and lead discussions, open communications and teamwork across multi-disciplinary teams
• Provide guidance and directions in management, planning, coordinating and executing strategies and workplans.
• Timely and successful implementation of new services/workflows and improvement initiatives in department.
• Participate in discussions and campus planning for new Integrated General Hospital (IGH) campus

Administration of relevant renal programmes and initiatives

• Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
• Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
• Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
• Oversee Peritoneal Dialysis (PD) claims for newly initiated PD patients.

Staff Management

• To orientate and induct new staff in department
• Facilitate staff in developing relevant skillsets and competencies; and maximize their potential in their respective area of work
• To keep competency checklist updated
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements*

• 3 to 5 years of working experience in healthcare or service industry preferred.
• Degree in any discipline
• Strong communication, problem solving, presentation, negotiation and interpersonal skill
• Strong team-player, good analytical and organization skills
• Ability to multi-task and work under tight timelines
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned.

Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry

• Healthcare operational experience will be advantageous

• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact [email protected] to understand more on the role. Please indicate the position that you are interested in the subject heading

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

Deliver efficient and effective HR operations, by implementing processes and systems that support HR polices and initiatives. Develop communications materials and plan the engagement sessions to ensure changes are well implemented. Guide and train relevant team members.

Job Responsibilities

• Lead HR operational activities, guide, train and develop the team on the daily activities of the HR operations team.
• Implement new company policies and develop processes and systems that support HR operations’ needs.
• Design, monitor, and improve HR processes, policies, and technologies regularly from a peoplecentred perspective.
• Develop training materials, communications plan and engage with all stakeholders to ensure changes are well implemented.
• Be a point of contact for employees in the business and provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• Sound knowledge of Employment Act and Labour Laws.
• Prior experience in HR operations and generalist work is required.
• Critical thinker and process-oriented.
• Strong interpersonal and communication skills.
• Resourceful and self-motivated.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview of the Office of Campus Planning Communications role

The applicant will support the Office of Campus Planning (OCP) to:

1. Plan, develop and lead internal and external communications deliverables such as internal EDMs, feature stories, video-interviews etc. to drive Alexandra Hospital’s brand awareness and increase mindshare.
2. Plan and coordinate stakeholder engagement sessions and where necessary – to develop public facing letters and manage a reasonable amount of public feedback.
3. Support key stakeholders in the delivery of Alexandra Hospital’s corporate initiatives.
4. Support the planning and execution of OCP led campaigns, events and initiatives.
5. Prepare and draft press materials, speeches, feature articles, letters and announcements.
6. Any other duties as assigned.

Qualification Required and Area of Discipline

• Degree in any communications or public relations discipline

(Degree in Mass Communications is highly preferred)

• At least 6 years of relevant work experience, preferably with project management experience
• Candidates with healthcare background highly preferred

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Familiar with media, project, campaign and event management
• Able to facilitate Stakeholder engagement sessions to be useful and productive.
• Good documentation skills to ensure discussions are properly recorded for future reference.
• Enthusiasm in healthcare planning topics and issues so as to identify newsy story angles for publicity
• Strong linguistic capabilities, and ability to write papers for approval when required.
• Excellent verbal, written communication and presentation skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Summary

With a focus and specialisation in web projects, the incumbent will:

• Implement communications strategy, particularly in using the corporate website to brand AH; and monitor the effectiveness of the digital strategies and campaigns.
• Drive the development and implementation of new user-facing features, determine the structure and design of web pages
• Drive search engine optimization initiatives for the corporate website to rank on search engine result pages.
• Support other communications projects, events and activities as required.

Key Responsibilities

Web Marketing Communications

• Manage the AH website in the migration project to a new Platform-as-a-Service (PaaS) platform including coordination with various internal and external stakeholders on content migration, review of content and structure for web optimisation and organic reach, etc.
• Be involved in user acceptance tests for new enhancements to systems.
• Create and develop content (including digital graphics and materials) for the website with regular content updates to the website.
• Manage internal stakeholders for daily webpage update and/or creation of new webpages.
• Work closely with design and web development vendors to optimise use of design and content components on the corporate site for a good desktop and mobile experience.
• On-going website maintenance by working with IT to troubleshoot any issues
• Conduct competitor analysis to understand the latest trends within digital marketing and drive implementation of the relevant trends for the websites to always be in the forefront of our industry.
• Work with website vendors, Synapxe, cluster websites project team and manage stakeholder requirements.

Search Engine Optimisation (SEO)

• Manage all SEO activities (i.e. on-page, off-page and technical SEO implementation) to improve and maintain favourable Search Engine Results Page (SERP) rankings and drive organic traffic to the website.
• Work with the external SEO agency and website developer to implement website’s SEO recommendations which include keyword analysis/search trends, content research, on-page SEO content copywriting, content optimisation, content delivery, off-page optimisation, technical fixes, etc).
• Ensure website content adheres to best SEO practices and maintenance of meta data hygiene (i.e. meta data description, image alt text, title tags, etc.) with constant keyword monitoring and research.

​​​​​​​

Requirements

• Bachelor’s degree preferably in Computer Science, Communications, Digital Marketing, Computing or a similar discipline
• Knowledge and experience in Content Management Systems, such as SiteFinity, SharePoint and Adobe Experience Manager, is a plus.
• Has knowledge or working experience in using Google Analytics 4 (being certified is a plus).
• Tech savvy with knowledge or proficiency in HTML, CSS and/or JS, is a plus.
• Has a strong understanding and keen curiosity for modern search engine algorithms and ranking factors.
• Knowledge in SEO principles, Google Search Console and UX/UI.
• Demonstrate strong understanding of digital tools such as Monsido, Hotjar, SEMRush etc.
• Proficiency in Microsoft Office applications and Adobe PDF
• Good project management skills with ability to multi-task and perform under pressure and tight timelines
• Excellent verbal, written, and stakeholder management skills to negotiate, problem-solve and foster partnerships with both internal content owners and external stakeholders (i.e. agency partners)
• Have a good sense of aesthetics and great eye for detail
• Has strong interest in the web landscape and enjoys keeping up to date with the latest web trends.
• Web savvy and experience in digital content development and marketing preferred.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Senior Executive/Assistant Manager, Finance

JOB DESCRIPTION

The candidate will be involved in monthly financial closing, annual budgeting cycle and financial projection activities, as well as provide financial analysis to support the various needs of the company.

You are expected to:

• Perform monthly and year-end financial closing activities and provide analysis of actuals vs budget
• Ensure compliance with NUHS policies, international accounting standards and tax regulations
• Business partnering with internal stakeholders on their annual budget plan, financial projections and Capex management
• Support new systems testing, review of workflows and integrated user acceptance testing when required
• Be a key financial resource, and provide value added support to the business partners in and advise them on operational financial matters
• Support any ad-hoc projects, tasks and new processes when required

Requirements

• Minimum Bachelor of Accountancy degree or equivalent
• At least 3-5 years of relevant working experience
• Possess strong analytical and problem-solving skills
• High degree of initiative
• Organized, motivated and thrive when facing challenges
• Able to work independently and be a team player in a dynamic environment
• Strong communication and interpersonal skills
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point
• Experience working with data visualization tools will be advantageous

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities:

• Assist Clinical HOD(s) and internal/external key stakeholders to plan, develop and implement new care models and clinical services in respective clinical programme(s)/ department(s).
• Support the operations and continuous improvements of clinical services and programmes in inpatient and outpatient settings with respective internal and external stakeholders
• Provide other aspects of Clinical Operations Support including but not limited to: Project Management, Workflow management, IT and System requirement, Financial assessment, Data Collection and Analysis, Resource management including budgetary planning, procurement, Event management & Logistics (on ad-hoc basis) and other administrative/ secretariat responsibilities.
• Translate and communicate the vision, strategic and business plans of the hospital and clinical department(s) to all relevant areas and ensure alignment of goals and objectives.
• Identify opportunities to implement or facilitate strategies with Clinical HOD(s) of the relevant medical specialty as assigned to ensure services meet evolving healthcare needs.
• Create a conducive environment to facilitate open communications and multi-disciplinary teamwork.
• Develop and implement strategies and plans for achieving customer satisfaction.
• Identify and monitor key clinical and operations performances and customer service standards to ensure patients’ satisfaction.
• Ensure adequate resources are provided for services and in alignment with the Hospital’s business and financial objectives.
• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services.
• Any other projects and assignments as directed.

Requirements

• Basic degree & Postgraduate degree in hospital and administrative preferred.
• 3 to 5 years of working experience in healthcare or service industry preferred.
• Strong interpersonal and communicative skills.
• Strong team-player, organised and analytical.
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

Overview

We are seeking a highly motivated and experienced individual to fill the role of Hospital Planning and Clinical Services Senior/Assistant Manager. The successful candidate will be instrumental in the planning and establishment of a new hospital, overseeing the management of designated clinical services throughout the entire care continuum.

Job Responsibilities

You will be responsible for the following:

1. Maintain good understanding of daily operations of the clinic.
2. Lead the strategic planning and setup of a new hospital facility, ensuring alignment with organizational goals and healthcare standards.
3. Collaborate with cross-functional teams to coordinate logistics, resource allocation, and timelines for the successful launch of the new hospital.
4. Manage project budget with tracking and reporting of variances.
5. Identify, evaluate, and procure equipment and technology required for hospital operations.
6. Provide regular updates on project progress, challenges and milestones.
7. Responsible for devising innovative strategies and workflow enhancement to continually improve patient care journey.
8. Responsible for handling administrative matters pertaining to service points assigned.
9. Manage patient feedback and monthly statistical reports.
10. Participate in committees and other tasks as assigned.
11. Other adhoc duties assigned.

Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare Industry
• Healthcare operational experience will be advantageous.
• Project management capabilities and experience in driving a cohesive team and cross teaming environment.
• Possess confidence to resonate with senior management leadership – internal and external stake holders.
• Analytical, quantitative with strong communication skills (written and verbal).
• Proficient in Microsoft Word/Excel/Powerpoint.
• Knowledge in hospital software application will be advantageous.
• Ability to multi-task and work under tight timelines.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Overview of the Office of Campus Planning Communications role

The applicant will support the Office of Campus Planning (OCP) to:

1. Plan, develop and lead internal and external communications deliverables such as internal EDMs, feature stories, video-interviews etc. to drive Alexandra Hospital’s brand awareness and increase mindshare.
2. Plan and coordinate stakeholder engagement sessions and where necessary – to develop public facing letters and manage a reasonable amount of public feedback.
3. Support key stakeholders in the delivery of Alexandra Hospital’s corporate initiatives.
4. Support the planning and execution of OCP led campaigns, events and initiatives.
5. Prepare and draft press materials, speeches, feature articles, letters and announcements.
6. Any other duties as assigned.

Qualification Required and Area of Discipline

• Degree in any communications or public relations discipline

(Degree in Mass Communications is highly preferred)

• At least 6 years of relevant work experience, preferably with project management experience
• Candidates with healthcare background highly preferred

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Familiar with media, project, campaign and event management
• Able to facilitate Stakeholder engagement sessions to be useful and productive.
• Good documentation skills to ensure discussions are properly recorded for future reference.
• Enthusiasm in healthcare planning topics and issues so as to identify newsy story angles for publicity
• Strong linguistic capabilities, and ability to write papers for approval when required.
• Excellent verbal, written communication and presentation skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

You will partner the leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources.

Job Responsibilities

You will be responsible for the following:

• Ensure effective, efficient and professional delivery of HR plans, programmes, processes and service through partnership with Centres of Excellence and Group Shared Services.
• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention.
• Strengthen talent pipeline and facilitate performance and talent reviews, as well as engagement surveys with business leaders.
• Provide advice to employees and managers and manage the activities pertaining to industrial relations, employee grievances, conduct and discipline.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• At least 8 years in human resource function.
• Strong interpersonal, communication and stakeholder management skills to engage staff of all levels.
• Resourceful, strong initiative and self-motivated.
• Excellent leadership skills.
• Sound knowledge of Employment Act and Labour Laws.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Key Responsibilities

• Manage and administer hybrid cloud and on-premises infrastructure, ensuring high availability, scalability, and performance.
• Lead regional and local IT Infrastructure projects. Bring together external and internal stakeholders.
• Implement and maintain security measures, including access controls, encryption, and vulnerability management, for hybrid cloud and on-premises environments.
• Collaborate with cross-functional teams to define and implement infrastructure strategies, taking into consideration hybrid cloud and on-premises components.
• Work closely with vendors and service providers to effectively manage the infrastructure, ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.
• Plan and execute infrastructure changes and upgrades, while minimizing disruption to business operations.
• Stay up-to-date with emerging technologies, trends, and best practices related to hybrid cloud and on-premises infrastructure, and propose and implement improvements accordingly.
• Provide technical guidance and support to team members and other stakeholders on infrastructure-related matters.
• Provides regular reports on Service level attainment and other KPIs in accordance to corporate regulatory and compliance requirements.
• Develop and maintain documentation, including infrastructure architectures, procedures, and troubleshooting steps.

General Requirements

• Over 10 years experience in general IT and more than 5 years experience in a regional infrastructure management role
• Demonstrated experience in the planning, design and implementation of hybrid cloud and on-premises infrastructure architecture and security
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning, etc.)
• Project Management and decentralized team coordination experience
• Familiar with enterprise infrastructure and networking solutions, able to review technical details with the team to identify potential improvements
• Have a good technical understanding of advanced network security concepts and identity & access management solutions
• Relevant certifications (e.g. Microsoft 365 Enterprise Administrator Expert, Certified Azure Solutions Architect, Fortinet NSE, …) are a plus