Total 7 tech support job vacancies in F&B / Tourism / Hospitality category in Serangoon North Ave 5, Singapore

Main Responsibilities:

As a Senior Administration & Business Support Executive, you are responsible for the day-to-day operations of the office and playing a key role in creating a safe and pleasant workplace environment for the company. This includes the management of all vendors including building management, all third-party service providers (cleaning staffs) and vendors. You are also the primary contact point with our business travel providers and in providing Executive Support for Senior Management as required. You will also be required to support on other administrative activities such as coordination and support of internal visitors and company events and in receiving external guests.

• Manage day-to-day operations of the office, ensuring a safe and welcoming office environment for all staffs
• Manage office pantries, key 3rd Party service providers (Cleaning Staffs) and Building Management/Landlord
• Manage all vendors (Office Supplies, Services) to deliver efficient and cost-effective support for daily operations
• Liaise with external vendors and manage office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Act as the primary contact point for business travel providers, ensuring staffs have high quality and seamless travel experience and manage relationships with hotels and airlines
• Support in procurement of corporate contracts
• Update and track office administration expenses and monitoring of annual budget
• Coordinate and support office events and arrangements such as travel logistics, restaurant/venue booking and liaison
• Organize and sort company correspondences including coordination of internal and external courier activity
• Keep track of joiners and leavers and manage administration on/offboarding, profile creation/deletion
• Coordinate with HR and manage company merchandise
• Check and submit vendor/travel invoices for processing
• Provide business support to Senior Executives such as arrangement of travel and hotel bookings, calendar appointments and business claims as required
• Responsible for upholding the appearance of the reception area, creating a positive experience for internal and external guests
• Ensure external guests are professionally received and directed as required
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics

Experiences:

• At least 3-5 years’ relevant working experiences in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc):

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Good organization and time management skills
• Meticulous with a keen eye for detail
• Proven ability to handle confidential and sensitive information with discretion
• Self-motivated, confident, and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Bahasa/Mandarin to work with internal/external stakeholders who converse only in English, and with Bahasa/Chinese counterparts who converse only in Malay/Mandarin

Academics:

• Diploma/ Degree in Office Administration/ Business Management/ Secretarial Studies or any related field of study

Marketing Support:

• Manage paperwork and documentation related to marketing initiatives.
• Coordinate with external designers to ensure timely delivery of marketing materials.
• Assist on-site supervisors with logistical support and project coordination.
• Organize and maintain marketing files and records.
• Perform other ad hoc duties as required by the marketing team.

HR Support:

• Maintain and organize employee records and HR data with a focus on confidentiality.
• Assist in filing and data entry for HR documentation.
• Support HR initiatives as needed, including assisting with employee communications.
• Perform other ad hoc duties related to HR as assigned.

Requirement:

• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive attitude and willingness to take on new challenges.

This position provides order fulfilment support to account sales as well as Singapore office genera administrative support.

Job Duties & Responsibilities:

• Support the account sales team on the entire order fulfilment process from local quotation, configuration, booking, shipment, and revenue recognition.
• Responsible for supporting sales on sales’ activities based on product configuration order fulfilment related sales and policies.
• Support for all company’s products in designated account.
• Provide slotting and configuration support including submitting slot/configuration change CTL, NSR follow up, SAP quotation update, POA review, etc.
• General AT reports including weekly BSR report, BOBJ shipment report, outstanding PO tools report, reports to support for bi-weekly meeting, ACU report, etc.
• Provide necessary support to complete tool shipment including resolution of shipping document issues.
• Support quarter-end closure, ensure that all documentation is accounted for revenue recognition.
• Facilitate region inputs and ideas to improve OF process and tract progress with Sales Ops.
• Provide SAP/NSR training to AT as required.
• Responsible or key related KPIs (ILT changes, configuration accuracy, SRD stability).
• Disciplined milestone management that delivers on-time tool shipment with quality (slot request, NSR submission timeline, on-time PO submission).

General office administrative support:

• Handling general correspondence, including phone enquiries and postal mail.
• Manage office cleaning contracts and janitors’ day-to-day work schedules.
• Manage and procurement of office supplies, cleanroom supplies, pantry supplies, customer year-end gifts and equipment are properly maintained.
• Employees support such as business cards, name plates and corporate telco subscription enquiries.
• Support the Business Operations Director during QxR cycles on GA OpEx forecast.

Qualification and Experience:

• Nitec in Business Administration, Degree in Business Administration or similar degree.
• 5 years’ relevant experience in order fulfilment, relevant to semiconductor industry.
• Experience in office administration and contractor management is a plus.
• Excellent knowledge with MS Office Suite especially with MS Excel and MS PowerPoint.
• Familiar with SAP experience is a plus.
• Good communication and interpersonal relations skill.
• Independent and can multi-task.
• Meticulous with good organizing skill.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

• An administration & office support provides high-level clerical support to EMPLOYERS' ORGANISATION at a company or organization. As an administrative, your job duties may include scheduling meetings and drafting minutes, Responded to inquiries regarding department services, policies, and procedures.Monitored & managed the calendar for the VP of Sales, which involved tracking and following up on significant tasks.
• Researched accounts of prospective clients via email and telephone to identify potential sales opportunities.

Key Responsibilities:

Event Coordination and Execution:

• Plan, organize, and execute various external events, including seminars, conferences, workshops, and end user engagements.
• Coordinate logistics such as venue selection, catering, audio-visual requirements, and on-site support.
• Collaborate with internal teams and external vendors to ensure seamless event execution.
• Manage event budgets and timelines to achieve desired outcomes.

Marketing Support:

• Assist in the development and execution of marketing campaigns to promote company events.
• Create engaging content for promotional materials, including social media posts, newsletters, and event invitations.
• Collaborate with the marketing team to maintain a consistent brand presence across all communications.
• Monitor and analyze the effectiveness of marketing efforts, providing insights for continuous improvement.

Ad Hoc Marketing Responsibilities:

• Support marketing initiatives as needed, including market research, competitor analysis, and customer engagement activities.
• Contribute to the development of marketing collateral such as brochures, presentations, and online content.

Qualifications and Requirements:

• Min ITE Nitec or Higher Nitec OR Diploma in Marketing/Hospitality & Tourism related field
• Proven experience in event coordination and execution.
• Basic understanding of marketing principles.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Creative mindset with the ability to think strategically.
• Proficient in Microsoft Office Suite and familiarity with design tools is a plus.
• Ability to work independently and collaboratively within a team.