Total 4 tourism management job vacancies in F&B / Tourism / Hospitality category in d27 yishun sembawang

· Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales

· Study each recipe and gather all necessary ingredients

· Cook food in a timely manner

· Delegate tasks to kitchen staff

· Inform wait staff about daily specials

· Ensure appealing plate presentation

· Supervise Cooks and assist as needed

• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

• Schedule and set up food preparation in accordance with menus and recipes
• Place orders for food and supplies
• Ensure smooth operations and allocation of duties
• Ensure that all orders are fulfilled in a timely manner and to expected standards
• Interface with various departments to ensure client satisfaction
• Maintain time and production records
• Practice and ensure good hygiene and housekeeping standards within the kitchen
• Ensure food is stored, prepare and presented in a safe and hygiene manner
• Uphold high standards of food quality to ensure customer satisfaction
• Ensure all sanitation and safety guidelines are follow
• Monitor equipment and feedback to management for any defects
• Strong team spirit and ability to work well in a fast-paced environment
• Fluent in Chinese is required

Community Engagement

• Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
• Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
• Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
• Engage and manage internal and external stakeholders.
• Manage all SNM wide events and activities.

Volunteer Management

• Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
• Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
• Support planning and deploying of volunteers for various SNM events and initiatives.
• Provide various channels for volunteers to share their feedback on their volunteering experience.
• Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
• Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management
• Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies
• Able to manage multiple projects/events in a fast-paced environment
• Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors
• Self-motivated and resourceful with good problem-solving skills
• Responsible, independent and a good team player, who is able to mentor and guide junior colleagues

Competency & Proficiency

Must-have

• Business Relationship Building - Level 6
• Business Relationship Building - Level 5
• Customer Acquisition Management - Level 5
• Staff Management - Level 5
• Collaboration Practices Across Disciplines and Sectors - Level 5
• Social Service Programme Development - Level 5
• Social Service Programme Implementation - Level 5
• Stakeholder Management - Level 5
• Volunteer Programme Management - Level 4
• Volunteer Retention and Engagement - Level 4

Good-to-have

• Revenue Optimisation - Level 5
• Customer Feedback and Relationship Management - Level 5
• Business Presentation Delivery - Level 5
• Business Negotiation - Level 5
• Service Excellence - Level 5
• Diversity Awareness and Management - Level 4
• Social Sector Policy Influence - Level 4
• Trends Evaluation and Application - Level 4

Critical Core Skills

• Communication - Advanced
• Influence - Advanced
• Collaboration - Advanced
• Adaptability - Advanced
• Decision Making - Advanced