Responsibilities:

• Responsible for food preparation and cooking to standard operating procedures;
• Ensure smooth operations and allocation of duties within the kitchen;
• Ensure that all orders are fulfilled in a timely manner and to expected standards;
• Attend to kitchen-related duties stock- checking and inventory and ordering;
• Practice and ensure good hygiene and housekeeping standards within the kitchen;
• Ensure food is stored, prepare and presented in a safe and hygiene manner;
• Uphold high standards of food quality to ensure customer satisfaction.

Requirements：

• Strong experience in Chinese cuisine including all varieties of noodles and rice
• Profound knowledge of different kinds of beverages
• Deep knowledge of every aspect of Chinese dishes
• Proficient with BBQ and Chinese specialty equipment
• Ability to manage numerous tasks, assign responsibilities and display high patience
• Able to work night shift

Benefits

• Incentive scheme 4%, 8%, 12% monthly based on sales target

Job Description

We seek an experienced and friendly service crew to join our team at Greenwood Fish Market, a top seafood restaurant. As a service crew at our restaurant, you will play a crucial role in providing exceptional customer service to our guests and ensuring they have a memorable dining experience.

Key Responsibilities:

• Greeting and seating guests, presenting menus and wine lists, and taking orders accurately and efficiently
• Providing menu recommendations and answering questions about menu items and ingredients
• Maintaining a clean and organized dining area, ensuring all tables are set to a high standard
• Delivering food and drinks to tables, ensuring quality and presentation are maintained to our high standards
• Handling customer complaints and concerns with professionalism and a positive attitude at our restaurant
• Maintaining a deep understanding of our menu and wine list, and keeping up-to-date with changes and promotions

Requirements:

• 1+ years of experience as a service crew in a busy restaurant environment
• A friendly, positive, and professional demeanour with a passion for delivering exceptional customer service
• Excellent communication and interpersonal skills, with the ability to work well under pressure in a busy restaurant
• Ability to multi-task and prioritize tasks in a fast-paced environment
• Strong attention to detail, with a keen eye for presentation and quality
• Ability to work flexible hours, including evenings and weekends

We offer a supportive and dynamic work environment, with career growth and development opportunities. If you're a team player and passionate about the hospitality industry, we'd love to hear from you!

At Greenwood Fish Market, we're committed to creating an inclusive workplace that celebrates diversity and respects all employees. We welcome applicants of any race, ethnicity, religion, gender, sexual orientation, and age to apply.

Job Overview

A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Key Responsibilities:

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assignment of rooms for all arrivals
• Monitor and control guest's credit status to ensure that payment is collectable and received on time
• Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Be familiar with and ensure that all preparations for arrivals and departures are well organized
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Handle complaints or incidents/accidents occurring in the hotel and report the
• incidents handled accordingly in the Log Book
• Scheduling of staff
• Maintaining complete knowledge of hotel features and offerings

Talent Profile:

• Minimum Diploma in Hospitality Management
• 2-3 years of work experience in guest services or front desk operations

Work Location: Punggol

Work Hours: • Mondays to Thursdays – 7.30am to 3.30pm

• Fridays – 7.30am to 12.30pm

Contract Period: 1 Jan 2025 to 31 May 2025 and 1 Jul 2025 to 30 Nov 2025

Job Responsibilities;

• Be in the Teacher’s Preparation Room and two Kitchens during working hours

• Receiving and checking food orders from the food supplier

• Preparation of ingredients before lessons (portioning out ingredients before culinary lessons)

• Maintenance of the two Kitchens to uphold a high standard of food and kitchen safety

• Checking and maintaining the ingredients, materials, equipment, appliances, utensils and furniture

• Inventory and stock taking of resources e.g. books, equipment, appliances and utensils

• Maintain general tidiness, orderliness and cleanliness of the Preparation Room and two Kitchens

• Assisting the NFS teachers during culinary sessions e.g. ensuring that students observe safety rules, guiding students in preparation skills

• Any other duty assigned by the NFS teachers

Requirement:

• Independent and able to work well with others

• Minimum qualification of PSLE • Able to converse and write in English confidently

• Basic mathematical skills e.g. Able to calculate the amounts of ingredients based on a given recipe for up to eight classes of students

• Basic culinary skills

• Relevant working experience as a Food & Consumer Education (FCE) / Nutrition & Food Science (NFS) kitchen assistant at a secondary school (at least 3 years preferably) would be an advantage

22C1322

R24124011

Our client is a local SME importer/exporter of grocery products, looking for a new Production Operation Technician to join their production team.

Working Days:

• 5.5 Days

Benefits:

• 14 Days AL
• 13th Month Bonus
• $700 Medical Benefits
• Meals Provided
• Many OTs to earn

Job Scopes:

• Assist in overseeing the Production department and manpower schedule
• Assist in managing production orders fulfilment
• Monitor and manage manual and automated production lines
• Process loose goods into packed items for outgoing deliveries
• Perform quality checks on production inputs and outputs
• Assist maintenance and troubleshooting of production equipment
• Assist in inventory management and periodical stock taking
• Perform good housekeeping and ensure safe practices and orderliness of the workplace
• Perform production administration, documentation and reporting
• Work closely with other departments such as logistics, warehouse and administration
• Provide any other operations support and ad hoc duties as assigned

Requirements:

• Knowledge in maintaining and troubleshooting production equipment
• Previous experience in production line
• Willing to do OT as and when required
• Singaporeans only

Submit your resume (Word format) to [email protected] or,

Text wa.me/86474090

Talents@Work Pte Ltd (21C0501)

Lin Shu Shu (R22109227)

Responsibilities:

• Oversee day to day operations of the facility.
• Schedule preparation, pre-planning and resource forecasting to all activities.
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage.
• Foster positive communications and relationships with team members, management, vendors and clients.
• Provide for site safety and security, devise and implement site policies and standard operating procedures.
• Handle emergencies appropriately according to established procedures, prepare and file accident reports.
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.
• Interview candidates; onboard and help in training new hires.
• Set goals and oversee work to completion, schedule and track assignments.
• Communicate with customers regarding products and services.
• Liase and work closely with customers.
• Any other ad-hoc duties as assigned from time to time.

Requirements:

• A minimum of 2 years of relevant experience in KTV/Restaurant Service/Retail or equivalent.
• At least a Certificate in Food & Beverage service.
• Great communication skills.
• Able to commit shift work, weekends and public holidays.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Responsibilities

• Work in rotation in room service, lounge, and rooftop bar.
• Collect food from restaurant and serve to guest.
• Mix and serve a wide range of cocktails, mocktails, and beverages with flair, precision, and creativity.
• Maintain a clean and well-organized bar area, restocking supplies, and ensuring all necessary equipment is in perfect working condition.
• Engage guests with a warm and friendly demeanor, understanding their preferences to suggest the perfect beverage that suits their taste and mood.
• Manage beverage inventory, place orders for supplies, and ensure stock levels are optimized, all while adhering to our quality standards and budgetary guidelines.

Job Requirements

• Knowledge and certification in relevant alcohol service would be an added advantage.
• Upbeat and approachable personality that naturally draws guests in, creating an inviting and enjoyable atmosphere.
• Maintain a polished appearance, effortlessly engage with guests, and team member.
• Flexible with rotating shifts and working on weekend and public holidays.
• Good personal hygiene and has high self-discipline in maintaining cleanliness of bar counter and workstations.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

5 days work week 44 hours

Job description

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for a Chef de Partie to join our team. If you’d like to work with the likes of those with culinary and front of house experience

Check us out: https://www.theblackhole.sg/careers

Are you a culinary virtuoso with a passion for creating extraordinary dishes? We're looking for a Chef de Partie who not only loves to cook but lives to create unforgettable dining experiences.

Some perks:

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders
Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

You will report directly to the Sous Chef and are required to work closely with the Sous Chef and Chef de Cuisine in order to assist with the preparation, cooking, and presentation of produce. You will be responsible for running a section with the assistance of the Commis Chef.

What You’ll Do (but not limited to):

• Manage and maintain a section with the assistance of Commis Chefs.
• Prepare and cook food to the restaurant specific standards.
• Develop, mentor, and supervise the Commis Chef section.
• Implement wastage controls, section stock control and rotation.
• Complete the cleaning schedule for the kitchen.
• Have detailed knowledge of the full menu along with its respective ingredients.
• Adhere to all policies, procedures, standards, specifications, guidelines and training programs set by the company and SFA. Achieve and maintain all health/safety requirements. Document cleaning schedules and temperature records.
• Report maintenance issues to your immediate supervisor.
• Use raw materials/ingredients in the correct and proper order.
• Give a detailed description of all dishes.
• Provide full support to the Head and Sous Chef, as well as other colleagues.
• Smoothly and efficiently run your section and complete tasks in a timely manner.
• Regularly and consistently train, coach, and support Commis chefs.

What You Bring:

• Minimum 3 years of relevant working experience with valid basic food hygiene certificate or equivalent.
• A good command of spoken and written English.
• Basic Microsoft Office knowledge.
• A positive outlook and outgoing personality.
• Experience in a specific entity’s cuisine will be a bonus [Western].
• Passion for Culinary Arts: Your love for cooking goes beyond the basics. You’re obsessed with flavours, techniques, and the art of plating.
• Zeal for Growth: You’re not just here for a job; you’re here for a culinary adventure. You crave learning, growing, and mastering the craft.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Continuous Learning: We’re always hungry for knowledge. Join a team that embraces continuous learning, where every day is an opportunity to grow and experiment.

Are you ready to get sucked in? Get in touch with us!

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to $3,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Parental leave
• Professional development

Do you like food, craft beer, music, and opportunities? We have been thinking about you!

Abundance is a modern Taiwanese restaurant bar, serving up buns, craft beer, and joy to the neighbourhood. We are expanding our team and seeking candidates with a passion for hospitality, and a positive attitude to grow with us.

Responsibilities:

- Assist in day-to-day restaurant operations

- Order taking & cashiering

- Serving the food & drinks to guests

- House Keeping Duties

Why Abundance:

- Annual increment and monthly performance incentive

- 5 days work week

- Dynamic career progression

- Uniforms and meals provided

- Flexible working hours

- Located near MRT stations (Redhill, Bendemeer, Tampines)

- Part-time positions are available, up to $13/hour

Chat with us to find out more at 9632 1268 :)

Are you a culinary leader ready to elevate dining experience?

Our client is seeking an enthusiastic and experienced Restaurant Manager to lead our front-of-house operations and ensure our guests receive top-notch service.

Key Responsibilities:

• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Oversee the daily operations of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Any other jobs or duties assigned by the Area Manager from time to time

Specifications:

• Minimum of 6 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff.

If you're ready to showcase your FOH restaurant management expertise and lead a team team, we’d love to hear from you! So what are you waiting for? Hit the apply button now with your latest CV, detailing your experience.

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Supervisors to join in our family today.

Job Description & Requirements

1. Full-time position.

2. Team player and willingness to learn.

3. Good soft skills and management skills.

4. Preferable with 2-3 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Able to commit on weekends and public holiday.

7. Able to accept split shift.

Job Descriptions

• Simple Job
• Able to communicate with customers, need to speak English, friendly. Preferably Chinese Speaking too!
• Take orders, need to learn the menu and dishes name, we will let you try everything on the menu even the most expensive item!
• Deliver food to customer
• Clean and re-set table, wash cloth after each clean, clean chairs and floor when need during operation
• Wash glasses and occasionally dishes
• Floor ogranzation (only 28 seats)
• clean and prepare floor for operation
• check retail items expiry date

Job Requirements

• Friendly and good personal hygiene
• Able to communicate in English and enjoy western cuisine.
• Have a sense of responsibility
• Willing to learn

Benefits

• Medical insurance as per MOM
• Annual leave and Public Holiday
• Staff meal
• Food safety course will be paid by us
• On the job training

Working Hours

• 6 hours only on Tue-Thurs and 10 hours on Fri, Sat and Sun, 6 days a week, Monday off
• Tue - Thurs 3:30 - 9:30pm
• Fri - Sun 11:30 - 9:30

• Salary: $2,800-$3,500
  Location: Bukit Timah (Nearest MRT - Tan Kah Kee / Botanic Garden)
• Working Days and Timing: 5.5 Days per week roster

Responsibilities:

• To maintain a high standard of all food preparation and service in the kitchen according to the required standards
• Ensure accurate and consistent cook practice and presentation
• Ensure optimal kitchen and store cleanliness, kitchen safety and food hygiene
• Responsible in controlling cost and minimize food wastages
• Other miscellaneous duties assigned

Requirements:

• With at least 1 year of relevant exp
• With food hygiene cert
• Prior experience in Italian Cuisine is a plus

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Question:

Do you dream of running your own business, but the startup phase seems daunting? How about acquiring an existing business that is already profitable and comes with it's clientale base?

Business Profile:

Fey Day presents a popular F&B business for sale and it has started since 2012. The business is well-known for it's local Singaporean chinese style set meal and has gathered more than 1,000 reviews (4.8 / 5 on various platforms) They have 2 outlets located in Cental and East part of Singapore.

The affordable pricing provide access to the mass market, while ensuring a healthy operating profit margin (27%) in the F&B sector. Their dishes are considered mainstream choices for lunch and dinner, hence there are a lot of returning customers. They sell through dine in option and take aways via the common channels such as GrabFood, Foodpanda, Quandoo, Burpple)

For more information, please visit the webpage below:

https://www.feyday.com/businessforsale/popular-f%26b-chain-for-sale

What do you need to do?

- Assess businesses that interest you

- Acquire the business the fits your criteria and skillset. (Using your own resource)

- Learn from the existing owners on how to operate the business.

- Take over the business and operate it yourself.

- Grow the revenue and bottomline

Benefits of acquiring existing business

- Skip the product market fit and starting out phase. (High risk phase)

- Manage a profitable business right at the onset.

- Don't worry about office politics, retrenchment and lack of career progression.

Cost of being an acquiring business owner

- You will have to come up with the financial resources to acquire the business.

- Be prepared to work really hard for the dough.

- You are 100% responsible for the business outcome.

Check out our website today if you are looking for business to takeover! Please visit: https://www.feyday.com

Macgyver Ng Teow Poh

EA License No: 23C1562

Registration ID : R1113526

Location: Edgefield Plains

Working Hours: Mon - Fri (0730-0330 PM)

Responsibilities:

• Supervise the teacher’s preparation room and two kitchens.
• Receive and check food orders from suppliers.
• Prepare ingredients before culinary lessons.
• Maintain high standards of food and kitchen safety.
• Check and maintain kitchen supplies and equipment.
• Conduct inventory and stock-taking of resources.
• Ensure tidiness and cleanliness of the preparation room and kitchens.
• Assist NFS teachers during culinary sessions.
• Perform other duties assigned by NFS teachers.

Requirements:

• Independent and team-oriented.
• Minimum qualification: PSLE
• Confident in English communication.
• Basic mathematical skills for recipes.
• Basic culinary skills.
• 3+ years experience as a kitchen assistant in FCE/NFS (preferred).

Hi, we are looking for a chef who is able to handle japanese food. In particular he or she must be able to handle the following:

· Food Preparation: Assisting in the preparation and cooking of meals.

· Supervision: Overseeing kitchen staff and food production in the absence of the head chef.

· Inventory Management: Helping manage inventory and ensuring compliance with food safety standards.

· Cleaning and Maintenance: Maintaining cleanliness and proper sanitation practices in the kitchen.

· Training: Assisting in training kitchen staff on cooking techniques, safety, and sanitation.

· Menu Development: Assisting in menu planning and development.

· Quality Control: Ensuring the quality and presentation of dishes.

We are looking for a Permanent Part-Time Dishwasher to join our Team.

• Friendly & enjoyable working environment.
• Central location at Tiong Bahru.
• Tuesday to Sunday, 5:30pm to 10:30pm.

Responsibilities:

• Dishwashing.

Job Description

• Full cycle of recruitment including onboarding & offboarding.
• Partner with Institutions for internships and recruitment agencies.
• Manage the entire candidate lifecycle.
• Work Pass administration.
• Handle housing and accommodation arrangements for foreign workers if necessary.
• Provide administrative support to business units.
• Perform any other ad-hoc duties as assigned.

Job Requirement

• Possess at least O Level.
• Minimum 1-3 years working experience in F&B Manufacturing.
• Proficient in Microsoft Word, Excel & Google tools.
• Familiar in recruitment portal & channel.
• Able to work independently, as well as a team player.
• Working hours: 09:00 to 18:00.
• Working day pattern: 5 days per week.
• Location: Senoko area, few bus stops away from Woodlands North MRT Station (TE1).

Note: We offer lunch meal.

If interested, please send your resume to WhatsApp @ +65 9112 1178

• Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls
• Report to senior manager
• Meet planned sales goals
• Set individual sales targets with management
• Track sales goals and reporting results as necessary
• Coordinate with marketing team on lead generation
• Promote the organization and products and after sales services
• Understand our ideal customers and how they relate to our commercial kitchen equipments and turnkey project management

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

1, In charge of the daily work and ordering for the assigned section.

2, Need to get up early to prepare soup etc.

3, Carry out given recipes and instructions with precision speedy.

4, Ensure strict health and hygiene practices.

5, Cleaning, organize and taking care of kitchen equipment as per

instruction manuals.

6, Monitoring food portion and waste to maintain profit margin.

7, Following safety and precautions in all daily activities (carrying heavy load, sharp objects, hot objects etc.)

8, Preferably Junior Executive specialized in Food/Beverage/Restaurant

Service or equivalent.

9,A,Must be able to work night shift and splite shift

10,Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

SCOPE

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

OVERALL OBJECTIVES

The job of Lady in Red is executed satisfactorily when:

• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• Hotel and Outlets are promoted.
• Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
• In case of immediate need, the Lady in Red helps with reception duties.

MAIN RESPONSIBILITIES

• Communication of hotel & company philosophy and internal hotel representation.
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
• Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
• Obtain as much information about a guest’s stay to be entered in the guest history.
• Welcome visitors to the hotel, assist with general information, internal promotions and directions.
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
• Perform special projects and related duties as assigned.
• Walk throughout the hotel recognizing guests and engage with them appropriately.
• Attend & participate in daily briefings as scheduled.
• Report potential and existing hazards and rectified immediately.
• Provide information to all guests regarding the services and possible internal promotions of the hotel.
• Senior Management on any unusual circumstances that might affect guest service and expectation.
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
• Participate in training programmes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed