Total 4 lead buyer job vacancies in Human Resources category in D15 Katong, Joo Chiat, Amber Road

Position Summary:

We are seeking an experienced HR Lead with a strong background in South Asia e-commerce, expertise in managing a large local delivery workforce, and proficiency in one of the local languages. The ideal candidate will be a strategic thinker with hands-on experience in HR practices, tailored to the unique challenges and opportunities of the South Asia region, especially in Pakistan, Bangladesh, Nepal, Sri Lanka and etc.

Key Responsibilities:

Strategic HR Planning:

• Collaborate with BU business leaders to develop and implement HR strategies that align with organizational goals and address the specific needs of the South Asia market.
• Provide insights on regional labor market trends, workforce challenges, and best practices to inform strategic decisions.

Regional and Cultural Expertise:

• Ensure compliance with South Asia’s labor laws, regulations, and cultural considerations.
• Serve as the HR point of contact for the South Asia region, addressing specific regional HR issues and initiatives.
• Leverage proficiency in one of the local languages to effectively communicate and engage with the local workforce.

Workforce Management:

• Oversee HR aspects of managing a large local delivery workforce, including recruitment, onboarding, training, performance management, and employee relations.
• Implement scalable solutions for workforce planning and management to ensure efficient delivery operations.

Talent Acquisition and Retention:

• Partner with recruitment teams to attract, hire, and retain delivery personnel and other critical roles within the e-commerce operations.
• Develop and implement retention strategies to minimize turnover and enhance employee satisfaction.

Employee Engagement and Relations:

• Foster a positive work environment and strong employee engagement through effective communication, recognition programs, and conflict resolution.
• Address employee relations issues promptly and fairly, ensuring consistency in policy application.
• Utilize local language skills to bridge communication gaps and enhance employee relations.

Performance Management:

• Drive the performance management process, including goal setting, performance appraisals, and development planning.
• Support managers in identifying performance gaps and implementing corrective actions.

Operational HR Support:

• Ensure smooth HR operations, including payroll, benefits administration, and employee data management.
• Utilize HR metrics to monitor and improve HR processes and outcomes.

Change Management:

• Lead change management efforts to support organizational growth and transformation.
• Communicate change initiatives effectively and support employees through transitions.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 7 years of working experience, with significant experience in the South Asia e-commerce sector and managing a large local delivery workforce.
• Good understanding of South Asia’s regulations, and cultural dynamics.
• Proficiency in one of the local languages (e.g., Urdu Hindi, Bengali, Tamil, etc.) is required.
• Proven ability to develop and implement HR strategies in a fast-paced, dynamic environment.
• Excellent interpersonal and communication skills.
• Strong organizational and project management abilities.

Preferred Skills:

• Experience in a multinational e-commerce organization.
• Strong problem-solving and decision-making skills.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Champion and drive the continuous improvement exercise of reviewing, streamlining and digitalising HR processes, for a more efficient and effective delivery of HR Administration services.
• Work closely with HRBP and COE teams to review/design/propose HR administration policy changes and initiatives. Revise internal procedures when policy guidelines change, or as required for legal or other external compliance reasons.
• Lead and coach the HR Administration team, in ensuring smooth operations from onboarding, HRMS transactions and offboarding, as well as handling employee inquiries and issues.
• Oversee and monitor the overall data management for all HRMS transactions to ensure data accuracy and integrity.
• Review HR processes with internal HR units to ensure work processes are aligned with HR policies/programmes and effectively carried out to achieve their objectives, e.g., ensuring that the employee onboarding programme is achieving the expected outcome, new hires are able to be accustomed to the new environment after x months.
• Collaborate closely with HR Technology team to review/optimize work processes via technology.
• Act as overall coordinator for HR annual budget preparation and collation by working closely with other HR Unit/Functional Heads /Leads on their respective budgets.
• Accountable for managing the vendor procurement process, providing logistical support for HR events and ensuring HR Administration team collaborates with internal HR units.

• Bachelor's degree, preferably in Human Resources, Business Administration, or a related field.
• Minimum of 10 years of broad HR experience, with at least 3 years in HR administration or HR operations roles, including leadership or supervisory experience. Prior experience in an educational setting or related industry is preferred.
• Demonstrates high level of empathy and advanced listening skills when communicating, influencing and problem-solving people matters.
• Familiarity with general HR policies and practices, local Employment Act, Immigration rules, etc.
• Strong leadership and team management skills, with the ability to inspire, motivate, and develop team members.
• Experienced in process workflow, transactions and data changes using SAP SuccessFactors modules or any other third-party HR solutions.
• Ability to promote and implement changes to current HR practices and processes.
• Attention to detail and ability to independently handle multiple concurrent tasks and changing priorities in high-pressure situations.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Human Resources and Faculty Administration (HRFA).
• HR Technology Management
  • Lead the strategic planning and execution of HR Technology systems/platforms to improve and streamline HR operations, as well as enhancing the user experience for employees, line managers and HR users.
  • Serve as a liaison between HR function and IT/System implementation partner for the SAP SuccessFactors implementation project and ongoing technology initiatives/enhancements.
  • Lead the design and delivery of new/enhancement of HR technology solutions including HRIS (SAP HR ECC, SAP SuccessFactors modules) and other relevant 3rd party HR tools (e.g., Qliksense, Glint, Chronus, Microsoft Office Tools, Document management System) to meet the needs of the organization.
  • Work closely with cross-functional teams to ensure smooth rollout and integration between HR systems and other organizational platforms, aligning to business requirements.
  • Facilitate the change management process for the deployment of new systems or major updates to existing HR systems/modules.
• Data Management and Analytics/Reporting
  • Oversee the management of HR data, not limiting to data structure inventory, data accuracy and compliance with data privacy.
  • Drive HR analytics and through development of standard reports/dashboard to provide insights into key HR metrics to support data-driven decision making.
  • Partner with IT department to implement and monitor security measures to protect sensitive HR data and ensure data access control.
• Process Optimisation
  • Lead and collaborate with business owners (internal HR or external stakeholders) to operationalise the implementation of the HR/Academic policies and processes via technology.
  • Identify opportunities to streamline HR processes, workflow and improve user experience through technology enhancement/automation.
• Compliance and Vendor Management
  • Oversee and review users' access for all HR related systems, i.e., HRMS such as SAP HR/SuccessFactors, reporting tool such as Qliksense, electronic document management system, Intranet repository, 3rd party systems, etc. to ensure segregation of duties are being managed appropriately according to internal control guidelines.
  • Participate in the periodic audit review exercise, not limiting to users' access maintenance.
  • Manage relationship with HR technology vendors, together with the IT department, on system patches/upgrades, maintenance, adhering service level agreement, contract negotiation.
• Training and Documentation
  • Develop training materials, conduct training sessions for users on the use of HR technology platform. Create and maintain documentation, user guide, FAQs to support end-users to navigate the system effectively.
• Team Management
  • Lead and mentor the team members, providing guidance on project prioritization, continuous development and keeping up with new technology trends.

• Bachelor's degree, preferably in Computer Science, Information Technology, Human Resources, or a related field.
• Minimum of 8 years of broad HR experience, with at least 3 years in HR technology implementation, or related roles, including leadership or supervisory experience.
• Strong understanding of HR technology platforms, including HRMS (SAP HR ECC, SAP SuccessFactors), 3rd party faculty information system, survey platform (Glint).
• Proficiency in HR solutions' configurations, customizations, and integrations.
• Highly self-motivated and independent thinking abilities.
• Strong presentation and stakeholder influencing/engagement capabilities.
• Excellent interpersonal and communication skills, with the ability to work in multiple teams and coordinate efforts across different stakeholders.
• Strong leadership and team management skills with the ability to inspire, motivate, and develop team's members.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Employment Hero's Global Teams is a new Employer of Record (EOR) solution designed to democratise the talent landscape and help SMEs sustainably scale and compete on a global stage. We give local SMEs access to talent pools across most countries without having to establish a foreign legal entity, processing payroll, dealing with paperwork or leave management. We help you in your international expansion plans!

Main Responsibilities:

• HR Subject Matter Expert : Providing HR leadership, mentoring and guidance to a remote team, supporting hundreds of employees and several dozens of clients globally.
• Partnering : Responsible for partnering with colleagues and clients to address specific HR needs, inquiries and issues in the areas of employee engagement and relations, performance management, compensation, recruitment, policies and procedures, employee benefits, employment law compliance and termination.
• Delivery : Supporting the delivery activities to ensure the successful delivery of Global Team’s service. This includes but is not limited to sales enablement, customer success, client and employee onboarding, partner management and service delivery escalations.
• Projects/Initiatives to develop Global Teams services and continuously improve its delivery.

Requirements:

• 5 to 7 years of experience in HR
• Regional or Global experience
• Legal background and knowledge of employment law across several countries is a must
• Experience in business partnering and/or consulting is a requirement
• Degree in HR, Business or Law