Membership Executive (Administration and Content Creation) - Contract with potential to permanent role position
Job Purpose: The Membership Executive (Administration and Content Creation) is responsible for managing membership administration tasks while also creating and delivering engaging content to members. This role requires excellent organisational skills and the ability to produce high-quality content that enhances the member experience.
Key Responsibilities:
1. Membership Administration:
• Manage the membership database, ensuring accurate and up-to-date
records.
• Process new member applications, renewals, and cancellations.
• Handle member inquiries via email, phone, and social media, providing
prompt and professional responses.
• Prepare and distribute membership e-certs, welcome packs, and other related materials.
2. Content Creation:
• Develop and produce engaging content for newsletters, social media
and digital platforms to keep members informed and engaged.
• Create member-exclusive content, such as guides, tutorials, and event
recaps.
• Collaborate with the marketing team to ensure content aligns with
overall brand messaging and strategy.
• Write, edit, and proofread content to maintain high standards of
quality and consistency.
3. Member Engagement:
• Foster a sense of community among members through regular
communication and engagement initiatives.
• Collect and analyse member feedback to identify opportunities for
improving the member experience.
• Coordinate with other departments to address member needs and
enhance overall satisfaction.
4. Reporting and Analysis:
• Generate regular reports on membership statistics, including growth,
retention, and engagement metrics.
• Analyse content performance and member engagement data to inform
future content strategies.
• Provide insights and recommendations to the Head of Membership
based on data analysis.
5. General Support:
• Assist the Head of Membership with administrative tasks and special
projects as needed.
• Maintain a thorough understanding of the organisation’s membership
offerings and benefits.
• Stay up-to-date with industry trends and best practices in membership
management and content creation.
6. Contract Details:
This is a fixed-term contract position with the potential to transition into a permanent role based on performance and organisational needs.
Skills and Qualifications:
• Diploma in Marketing, Communications, Business Administration, or a related field.
• Proven experience in membership administration and content creation.
• Excellent organisational and multitasking skills.
• Strong writing, editing, and proofreading abilities in British English.
• Proficiency in content creation tools and software (e.g., Adobe Creative Suite, Canva).
• Familiarity with CRM systems and membership management software.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Attention to detail and a proactive approach to problem-solving.
Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
Dynamic and supportive work environment.
