Total 25 web editor job vacancies in Information Technology category in Singapore

The Transformation Program Lead plays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross-functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives.

The individual will:

• Spearhead large-scale strategic change initiatives and transformation programs
• Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth
• Collaborate with executive team to align program objectives with company vision and priorities
• Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication
• Ensure initiatives align with organizational needs, regulations, and market dynamics

Key job responsibilities
Program Strategy and Planning:

• Collaborate with executive stakeholders to define the strategic vision, objectives, and scope of transformation programs.
• Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies, and communication plans.
• Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements, and market trends.

Program Execution and Delivery:

• Lead cross-functional teams, ensuring effective collaboration, communication, and coordination across different departments and stakeholder groups.
• Oversee the execution of program initiatives, monitoring progress, and ensuring adherence to established timelines and budgets.
• Identify and address potential risks, issues, and dependencies that may impact program success.
• Implement robust change management processes to facilitate the smooth adoption of new processes, systems, or organisational structures.

Stakeholder Management and Communication:

• Build and maintain strong relationships with executive leadership, program sponsors, and key stakeholders.
• Communicate program status, progress, and achievements to stakeholders through regular reporting and presentations.
• Facilitate effective decision-making by providing insights, analysis, and recommendations based on program data and industry best practices.
• Manage stakeholder expectations, address concerns, and resolve conflicts that may arise during program execution.

Continuous Improvement and Benefits Realisation:

• Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation.
• Conduct post-implementation reviews to assess program effectiveness, identify areas for improvement, and capture lessons learned.
• Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives.

Basic qualifications

• Experience in leading large-scale, complex transformation programs or strategic initiatives.
• Understanding of project management methodologies, risk management, and change management principles.
• Excellent communication, negotiation, and interpersonal skills to effectively collaborate with diverse stakeholders.
• Analytical and problem-solving abilities to identify and address complex challenges; Proficiency in reporting tools.
• Leadership and team management skills to motivate and guide cross-functional teams.

Preferred qualifications

• Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering); advanced degree or relevant certifications preferred.

At AWS Enterprise Support we’re looking for a Sr Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical. We're looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale. You’ll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of design/implementation/operations/consulting with distributed applications experience
• 10+ years of technical engineering experience
• Bachelor's degree
• Experience in internal enterprise or external customer-facing environment as a technical lead

Preferred qualifications

• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
• Experience with AWS services or other cloud offerings
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• - Experience with operational parameters and troubleshooting for four (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g. feature request)
* Participate in customer requested meetings (onsite or via phone)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Available in non-business hours to handle urgent issues

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 5+ years of experience in design/implementation/operations/consulting with distributed applications
• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
• Bilingual in English and Mandarin

Preferred qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience as a technical lead, internally or externally in a customer facing role
• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
• Master’s Degree or PhD in Engineering or a related STEM field
• Background in a 24x7 operational services or support environment
• Hands-on experience with AWS services and/or other cloud offerings

Would you like to be a part of a subject matter experts’ (SMEs’) public policy team that is shaping regulatory policy and driving the adoption of cloud computing among regulated industries in the Asia Pacific and Japan (APJ) region? Amazon Web Services (AWS) is the leading provider of cloud computing services, providing IT infrastructure offerings such as on-demand compute capacity, storage, content delivery, database services, AI capabilities and more. The AWS Public Policy team is at the forefront of helping customers in regulated industries (such as telecommunications (telecoms), financial, energy services and other companies) maximize the benefits of cloud computing and AI by removing regulatory and policy blockers to cloud and AI adoption and shaping policy frameworks. It also supports and facilitates expansion of cloud infrastructure and services in APJ.

AWS is looking for a talented, experienced, and innovative individual to develop and drive regional regulatory policy advocacy strategy including representation of AWS before regional policymakers and regulators in the telecoms and other heavily regulated industries. The role is focused around telecommunications and broader digital regulatory frameworks as well as AI policies and regulations. The successful candidate will be responsible for advocating for favorable policies and regulations to promote AWS’ business interests in the telecoms and other regulated industries, and developing strategies to convince regulators of the security and innovation potential of the cloud and AI.

Key job responsibilities
This SG or AU based position reports to the AWS Head of Public Policy for Regulated Industries and Regulatory Strategy, APJ, and includes the following responsibilities:
• Comprehensive knowledge of AWS business in telecoms and other regulated industries in APJ and of AWS services and use cases, including AI;
• Fluency in all aspects of telecoms (and other regulated industries’) policy frameworks in APJ and their impact on cloud; AI policy and regulation and their trends – in APJ and globally;
• In coordination with in-country Public Policy teams, develop and execute APJ policy advocacy strategies that mitigate regulatory policy risks to the business and advance business opportunities;
• Support cloud infrastructure and services expansion in APJ, where necessary engaging respective policymakers and regulators;
• Develop external messaging, talking points, and narratives on AWS’ regulatory policy priorities; support the drafting and submission of AWS’ policy position papers and represent the views of AWS before governments, regulatory, and legislative bodies;
• Work with in-country Public Policy teams to proactively build and advance relationships with key telecoms policymakers, regulators and decision makers;
• Build up relationships with respective regional industry associations, inter-governmental agencies, academia, other industry thought leaders and third parties, and drive direct and indirect engagements to promote cloud friendly policies;
• Drive long term strategic thinking and thought leadership in the telecoms, digital and AI policy spaces, including organizing regional and global policy campaigns and events;
• Facilitate high-level meetings between AWS executives and key stakeholders, including senior government officials, regulators, industry associations and partners to promote and advocate the company’s policy priorities.

The successful candidate must be inquisitive, enthusiastic about technology (especially AI), enjoy being continually challenged, and demonstrate sound judgment in ambiguous situations. They should have public policy experience in a regulated industry, preferably from telecoms and must be able to point to successful advocacy outcomes they delivered in the past.

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for an experienced and motivated business-oriented Data practitioner who possess a unique balance of business knowledge and Technology depth in Data and Analytics with hands on keyboard delivery implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. This role will focus on advising customers looking to enhance their business or operational outcomes through the use of Data and Analytics on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex Data workloads with our customers and partners.

Key job responsibilities

-Advise customer’s technologists and business leads; help them to explore the art of the possible with Data and Analytics, and to develop scalable Data solutions on AWS to deliver business value in the most effective way. -Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail. -Drive and deliver large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to development, testing and roll out. -Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data and Analytics on AWS. -Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- Bachelor's Degree or equivalent experience in STEM.

- 5+ years of experience with direct customer (internal or external) interaction with responsibilities in Data and Analytics solutions design, architecture and implementation (Data Lake, Data Warehouse, Lake House, Data Mesh, Data as a Product and Data Governance including Data quality and controls, etc..).

- Ability to think strategically about business, solutions and technical challenges.

- A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities.

Preferred qualifications

- 3+ years Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI - Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.

- AWS Experience and Certifications, including implementation of cloud-based Data and Analytics solutions.

- Ability to understand and educate customers on cloud computing technologies and workload transition challenges.

- Advanced degree desired (e.g., MBA, MS)

The Data Center Infrastructure Operations Team forms the backbone of AWS, supporting the rapidly growing business and its customers 24/7. We are dedicated to maintaining AWS’s physical infrastructure while upholding the highest operational standards in safety, security, availability, productivity, capacity, efficiency, and cost-effectiveness.

As a team member, you’ll collaborate with a diverse group of professionals, including software, hardware, and network engineers; supply chain specialists; security experts; operations managers; and other critical roles. Together, you’ll work across AWS to deliver the highest standards of safety and security while ensuring seemingly infinite capacity at the lowest possible cost for our customers.

In this role, you will be part of a team responsible for the operation and maintenance of state-of-the-art critical infrastructure facilities based in Singapore. You will collaborate with a world-class technical team, working alongside some of the brightest and most talented engineers in the data center industry. This position offers the opportunity to work with highly experienced professionals while developing your skills and advancing your career within one of the most innovative and progressive technology companies in the world.

Your responsibilities will include performing preventive maintenance on various facility equipment (such as electrical and mechanical, control, and fire-fighting systems), managing change processes, creating procedures, and overseeing vendor operations.

Key job responsibilities
• You will plan and perform preventive and corrective maintenance of mechanical and electrical equipment’s, including but not limited to, chiller, air handling unit (AHU/CRAHU),fan coil unit (FCU), ventilation fan, split air conditioner (AC), pumps, leak detection systems, roller shutters, power distribution boards, UPS (Uninterruptible Power Supply)batteries, and generators.
• Develop site specific documents including Maintenance checklist, EOP, SOP and RA.
• Service report preparation and submission for preventive and breakdown maintenance works.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with established standards, procedures & local legislation.
• Any other tasks, when required by the immediate manager.

Basic Requirement

• Technical College Degree, Qualified Technical Diploma, or NITEC Certification.

• Proficient in both verbal and written technical communication and enthusiastic about the maintenance of data centers or critical facility environments.

• Strong communication and organizational skills and capable of managing priorities effectively in a complex and fast-paced environment.

Would you like to be a part of a subject matter experts’ (SMEs’) public policy team that is shaping regulatory policy and driving the adoption of cloud computing among regulated industries in the Asia Pacific and Japan (APJ) region? Amazon Web Services (AWS) is the leading provider of cloud computing services, providing IT infrastructure offerings such as on-demand compute capacity, storage, content delivery, database services, AI capabilities and more. The AWS Public Policy team is at the forefront of helping customers in regulated industries (such as telecommunications (telecoms), financial, energy services and other companies) maximize the benefits of cloud computing and AI by removing regulatory and policy blockers to cloud and AI adoption and shaping policy frameworks. It also supports and facilitates expansion of cloud infrastructure and services in APJ.

AWS is looking for a talented, experienced, and innovative individual to develop and drive regional regulatory policy advocacy strategy including representation of AWS before regional policymakers and regulators in the telecoms and other heavily regulated industries. The role is focused around telecommunications and broader digital regulatory frameworks as well as AI policies and regulations. The successful candidate will be responsible for advocating for favorable policies and regulations to promote AWS’ business interests in the telecoms and other regulated industries, and developing strategies to convince regulators of the security and innovation potential of the cloud and AI.

Key job responsibilities
This SG or AU based position reports to the AWS Head of Public Policy for Regulated Industries and Regulatory Strategy, APJ, and includes the following responsibilities:
• Comprehensive knowledge of AWS business in telecoms and other regulated industries in APJ and of AWS services and use cases, including AI;
• Fluency in all aspects of telecoms (and other regulated industries’) policy frameworks in APJ and their impact on cloud; AI policy and regulation and their trends – in APJ and globally;
• In coordination with in-country Public Policy teams, develop and execute APJ policy advocacy strategies that mitigate regulatory policy risks to the business and advance business opportunities;
• Support cloud infrastructure and services expansion in APJ, where necessary engaging respective policymakers and regulators;
• Develop external messaging, talking points, and narratives on AWS’ regulatory policy priorities; support the drafting and submission of AWS’ policy position papers and represent the views of AWS before governments, regulatory, and legislative bodies;
• Work with in-country Public Policy teams to proactively build and advance relationships with key telecoms policymakers, regulators and decision makers;
• Build up relationships with respective regional industry associations, inter-governmental agencies, academia, other industry thought leaders and third parties, and drive direct and indirect engagements to promote cloud friendly policies;
• Drive long term strategic thinking and thought leadership in the telecoms, digital and AI policy spaces, including organizing regional and global policy campaigns and events;
• Facilitate high-level meetings between AWS executives and key stakeholders, including senior government officials, regulators, industry associations and partners to promote and advocate the company’s policy priorities.

The successful candidate must be inquisitive, enthusiastic about technology (especially AI), enjoy being continually challenged, and demonstrate sound judgment in ambiguous situations. They should have public policy experience in a regulated industry, preferably from telecoms and must be able to point to successful advocacy outcomes they delivered in the past.

Basic qualifications

• 8+ years of experience representing a large company or association in the telecoms industry, a policymaker or regulator, with significant experience running public policy and/or regulatory advocacy efforts; • A Bachelor’s degree in a relevant discipline (Law, Economics, Political Science, Public Policy, etc.);

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

This role will focus on advising customers looking to enhance their business or operational outcomes through the use of Data and Analytics on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex Data workloads with our customers and partners.

Key job responsibilities

• Advise customer’s technologists and business leads; help them to explore the art of the possible with Data and Analytics, and to develop scalable Data solutions on AWS to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail
• Drive and deliver large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to development, testing and roll out
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data and Analytics on AWS
• Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Bachelor's Degree or equivalent experience in STEM.
• 5+ years of experience with direct customer (internal or external) interaction with responsibilities in Data and Analytics solutions design, architecture and implementation (Data Lake, Data Warehouse, Lake House, Data Mesh, Data as a Product and Data Governance including Data quality and controls, etc..).
• Ability to think strategically about business, solutions and technical challenges.
• A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities

Preferred qualifications

• 3+ years Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI
• Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.
• AWS Experience and Certifications, including implementation of cloud-based Data and Analytics solutions.
• Ability to understand and educate customers on cloud computing technologies and workload transition challenges.
• Advanced degree desired (e.g., MBA, MS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Sr. Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the clo

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The APJ Industries and Partner Solutions Center of Excellence (I&PS COE) is responsible AWS's partner growth strategy in targeted Industries, Services, and through differentiated partner solutions built on AWS. As the leader of this team, this roles vision and objective is create the most customer-obsessed industry, cross-industry, and service-centric partner capability that drives business outcomes through solutions and services while improving partners' experience and profitability.

Key job responsibilities

• Collaborating and interlocking with AWS Industries (AWSI) teams as the "north star" to set AWS's industry partner strategy and thought leadership.
• Seamlessly and effectively work with the APJ Worldwide Specialist Organization (WWSO), AWS Services teams, Geo Partner Management teams, AWS Global Sales (AGS), Worldwide Public Sector (WWPS), and other AWS stakeholders located across APJ to deliver transformational customer outcomes through Partners.
• Lead a high-performing team of professionals operating in 11 different countries across APJ who bring high levels of subject matter expertise in AWS native services, customer industries, and product and solution delivery.
• Closely collaborate with executive stakeholders internally and externally, including Sales, Business Development, Product, Finance, and Legal professionals.

Basic qualifications

• 10+ years of building and leading large teams and working in matrixed operating structures experience
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

Preferred qualifications

• 10+ years of managing and developing high performance teams experience
• Experience building and leading large teams and have worked in matrixed operating structures
• Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields
• Experience managing and developing high performance teams
• Experience supporting market and insights related to cloud computing and IT or equivalent

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers and partners including public sector.
Amazon Web Services is leading the next paradigm shift in computing and is looking for a world class candidate for the role of Sr. Partner Solutions Architect, Application Modernization. As a Partner SA and application modernization technology domain expert, you will work with partners to modernize customer’s application workloads from legacy applications to modern cloud native services like containers, serverless. As a partner Solutions Architect you’ll help build an ecosystem of partners for our application modernization services. This involves engaging with consulting and technology partners and their customers to integrate AWS services like Containers, serverless into their solutions and practices. In this hands-on technical specialist role, you will enable our partners to understand the best practices on application modernization, design the most suitable application architectures in different scenarios so they can deliver these solutions to customers. You will work in close collaboration with our partner management teams to help partners build and upskill on AWS application modernization services and choose AWS as their preferred platform for customer implementations. Shaping and delivering a strategy to accelerate use of AWS services in partner solutions, including Containers and Serverless is a key part of the role.

You will own the technical engagement with partners and their ultimate success. This includes solution design and architecture review to support customer opportunities and project implementations, developing a deep expertise in the AWS technologies. In this role, you will be highly collaborative working across a broad set of teams and managing stakeholders. You will act as voice of partners internally with AWS services and Global COE teams.

Key job responsibilities
. Engage C-level business and technical executives of partners and customers of all sizes and demonstrate the value proposition of AWS application modernization services
• Participate in deep architectural discussions to ensure modern applications are designed for successful deployment in the AWS cloud.
• Dive deep with partners to build technical capabilities through 1:1 and 1-to-many training sessions on various AWS application modernization services & solutions to build their application modernization practices on AWS
• Be the thought leader on AWS application modernization services and present in various forums on application modernization and building cloud native applications.
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs.
• Nurture relationships with partners, enabling them to drive customer success leveraging AWS application modernization services.
• Act as a technical liaison between service engineering team, account teams and our partner community

Basic qualifications

• 10+ years of experience as Solutions Architect, Cloud Architect, Technical Consultant, Software Architect, Software Engineering Lead.
• 5+ years of application design and development experience, application development and DevOps practices within an enterprise, customer-facing roles or within a leading consulting company or systems integrator.
• 5+ years hands on experience developing, managing or working with Containers, Serverless, and integration services technologies such as: ECS, EKS, Lambda, API Gateway, SNS, SQS, MQ, and/or Step Functions
• 5+ years of working with large-scale container orchestration systems such as Kubernetes, Docker Swarm, OpenShift, etc in production environments.
• Knowledge of IP networking, firewall and VPN architectures, service mesh, DNS, and service delivery through load balancing techniques.
• Effective collaboration skills with the ability to interact and influence CxO level executives

Preferred qualifications

• Effective verbal, written communications skills, and interpersonal skills.
• Experience designing, building, refactoring or operating large-scale Serverless or Containers delivery projects (either on premises or in the cloud) and/or experience in the industry as a leader in the fields of application development, agile delivery and DevOps.
• AWS implementation or consulting experience with hands on experience working with event-driven or microservices architectures.
• AWS Professional Certification (e.g., AWS Solutions Architect Professional) or other industry certification.
• Proficient in several popular scripting or programming skills in any of the following popular languages (e.g., JavaScript, Python, Java, Bash/Shell/PowerShell, .NET, Go, Ruby, etc.

AWS Asia Pacific & Japan (APJ) Professional Services (ProServe) is seeking for a Senior Consultant, Ad Tech for its Technology & Industry team. This role will be focused on helping customers envision and drive transformations in the area of sell-side Advertising optimization. As an Advertising Industry Specialist, it will be your responsibility to engage early with executives as they look to leverage the depth and breadth of AWS Services, ISV Partner solutions, and custom AI/ML models to help them optimize the pitch-to-pay performance across their assets.

In this role you will have the opportunity to collaborate directly with APJ customers and partners addressing workflow performance, cloud workloads, security, compliance, scale, availability and manageability. You will be called upon to provide leadership to customers looking for solutions to transform their existing Ad Tech workloads using Cloud technology.

You will act as the voice-of-the-customer to oversee engagements and assist with non-technical change management work on policies, procedures, operations and people. In this role you will have the opportunity to acquire new technology skills and serve as trusted advisors for internal and external customers. You’ll work to develop and publish best practices and repeatable assets inclusive of AWS Partners to accelerate our customer’s transition to cloud-based AWS services.

Key job responsibilities

• Advertising Technology (AdTech) Workload Transformation Ideation – Envision data-driven solutions to support customer's needs in optimizing and modernizing their sell-side advertising business across assets and facilitate cross-platform ad buying, fulfillment, and measurement
• Customer Value Management – Consult end customers and create solutions and offerings helping them impact customer LTV through AdTech investments
• Technology Leadership – Define and design solutions that exceed customer expectations based on the use of AWS services and ISV/partner offerings. Ensure all online and offline purchases and purchasing intent (e.g., CRM, external data) is considered to create a 360 profile of an end-customer/consumer
• Customer Engagements – Conduct workshops with senior executives in the Ad Ops, Ad Tech, and Ad Product organizations to capture their current state and envision solutions for accelerating their optimizations in a quantifiable manner. You will also engage with end customers of AdTech solutions/platforms to help them derive enhanced value from their investments. Develop project proposals and solution architectures to deliver on customer requirements. Stay engaged as the customer champion through all phases of project delivery to ensure value realization
• Industry Leadership – Lead AWS architecture discussions, cloud operations optimization, AWS migrations, security and integration of AWS services supporting customer requirements.
• Develop Partnerships – Develop industry solution roadmaps for clients, partners and service providers. Drive collaboration and integration between multiple AWS partners to deliver comprehensive solutions for large industry customers clients
• Industry Expertise Transfer – Work with global AWS Professional Services (ProServe) leadership to grow capabilities within the AWS Professional Services (ProServe) practice. Work with ProServe global industry leadership to stay-ahead of the leading-edge platform services and be able to deploy quickly. Support best practices efforts for all AWS and Partners. Upskill AWS ProServe builders in APJ on proven ProServe offerings.
• Customer Advocacy - Work with AWS engineering groups, technology and professional services teams conveying customer requirements, driving inputs into short-term and long-term AWS technology roadmaps.
• Industry Shows and Organizations - Participate in key industry trade shows, session panels, keynotes, industry groups, technology organizations and technology standards board's directly conveying AWS corporate messaging and driving new industry wide engagements as necessary.

This is an executive level customer facing role. You will be required to travel to client locations to deliver professional services when needed.

Basic qualifications

• 10+ years of consulting experience working with Data and AI/ML solutions
• 10+ years of experience in developing long-term strategies around product/ solution roadmap with execution programs to deliver on envisioned strategy
• Recent and demonstrable hands-on experience with Ad Tech workloads
• Ability to create compelling customer proposals and executive-level presentation skills
• Expert level understanding of Cloud Computing, Hybrid, Multicloud environments

Preferred qualifications

• Industry expertise in Media or Telco or Retail or Consumer Product Goods
• Experience with pre-sales
• Experience with AWS services
• AWS Cloud Certifications

Are you an experienced Oracle/SQL Server Platform Specialist? Have you worked on Open source Database platforms like PostgreSQL, MySQL, MariaDB or Cassandra? Have you migrated Applications from one Database Engine to another? Do you like to engage with senior leadership and determine ways to optimize the IT Platforms & Infrastructure? Do you like to solve the most complex and high scale data challenges in the world today? Do you want to have an impact in the development and use of new platform technologies? Would you like a career that gives you opportunities to help organizations understand and use cloud computing web services to do big new things faster, at lower cost?

You will collaborate with our customers and partners on key engagements and will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects in order to migrate Applications from Oracle/SQL Server databases to Aurora-PostgreSQL/MySQL or other Open Source platforms.

Our professional services engagements will focus on customer solutions such as high volume OLTP/OLAP environments, batch data processing, designing and deploying future state petabyte-scale data warehouse service and building and/or designing reference configurations to enable our customers and influence AWS RDS, Aurora, DynamoDB and Redshift adoption.

You will:

• Employ customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, standard methodologies, project management and risk mitigation
• Work closely with AWS Platform Service Engineering and Architecture teams to help ensure the success of project consulting engagements with customer
• Work directly with customers’ technical resources to devise and recommend solutions based on the understood requirements
• Think strategically about business, product, and technical challenges in an enterprise environment
• Analyze on-premises database environments such as Oracle, SQL Server, or other Commercial DB Engines to Open Source Engines like Aurora-PostgreSQL/MySQL or RedShift, DynamoDB.
• Consult for optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance
• Develop innovative solutions to complex business and technology problems
• Extended travel to customer locations may be required to sell and deliver professional services, as needed

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
• Experience implementing AWS services in a variety of distributed computing environments

Preferred qualifications

• 5+ years of IT implementation experience
• Experience and technical expertise (design and implementation) in cloud computing technologies
• Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience

Would you like to be a part of a subject matter experts’ (SMEs’) public policy team that is shaping regulatory policy and driving the adoption of cloud computing among regulated industries in the Asia Pacific and Japan (APJ) region? Amazon Web Services (AWS) is the leading provider of cloud computing services, providing IT infrastructure offerings such as on-demand compute capacity, storage, content delivery, database services, AI capabilities and more. The AWS Public Policy team is at the forefront of helping customers in regulated industries (such as telecommunications (telecoms), financial, energy services and other companies) maximize the benefits of cloud computing and AI by removing regulatory and policy blockers to cloud and AI adoption and shaping policy frameworks. It also supports and facilitates expansion of cloud infrastructure and services in APJ.

AWS is looking for a talented, experienced, and innovative individual to develop and drive regional regulatory policy advocacy strategy including representation of AWS before regional policymakers and regulators in the telecoms and other heavily regulated industries. The role is focused around telecommunications and broader digital regulatory frameworks as well as AI policies and regulations. The successful candidate will be responsible for advocating for favorable policies and regulations to promote AWS’ business interests in the telecoms and other regulated industries, and developing strategies to convince regulators of the security and innovation potential of the cloud and AI.

Key job responsibilities
This SG or AU based position reports to the AWS Head of Public Policy for Regulated Industries and Regulatory Strategy, APJ, and includes the following responsibilities:
• Comprehensive knowledge of AWS business in telecoms and other regulated industries in APJ and of AWS services and use cases, including AI;
• Fluency in all aspects of telecoms (and other regulated industries’) policy frameworks in APJ and their impact on cloud; AI policy and regulation and their trends – in APJ and globally;
• In coordination with in-country Public Policy teams, develop and execute APJ policy advocacy strategies that mitigate regulatory policy risks to the business and advance business opportunities;
• Support cloud infrastructure and services expansion in APJ, where necessary engaging respective policymakers and regulators;
• Develop external messaging, talking points, and narratives on AWS’ regulatory policy priorities; support the drafting and submission of AWS’ policy position papers and represent the views of AWS before governments, regulatory, and legislative bodies;
• Work with in-country Public Policy teams to proactively build and advance relationships with key telecoms policymakers, regulators and decision makers;
• Build up relationships with respective regional industry associations, inter-governmental agencies, academia, other industry thought leaders and third parties, and drive direct and indirect engagements to promote cloud friendly policies;
• Drive long term strategic thinking and thought leadership in the telecoms, digital and AI policy spaces, including organizing regional and global policy campaigns and events;
• Facilitate high-level meetings between AWS executives and key stakeholders, including senior government officials, regulators, industry associations and partners to promote and advocate the company’s policy priorities.

The successful candidate must be inquisitive, enthusiastic about technology (especially AI), enjoy being continually challenged, and demonstrate sound judgment in ambiguous situations. They should have public policy experience in a regulated industry, preferably from telecoms and must be able to point to successful advocacy outcomes they delivered in the past.

You can apply directly here if interested: https://www.amazon.jobs/en/jobs/2777091/regulatory-policy-lead-apj-regulated-industries-policy-and-regulatory-strategy

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is looking for an experienced, Enterprise Technology Sales Manager to drive digital transformation for key Telco, FSI and large Enterprise customers in ASEAN.

Key job responsibilities

• Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues.
• Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and org challenges.
• Drive a Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with Telco customer, AWS leadership and all key stakeholders to create buy-in and joint ownership of transformation strategy and execution plan.
• Provide leadership to pull together and orchestrate all AWS resources (Sales teams, executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams) to support customer success in digital transformation.
• Ownership of Sell-to, Sell-through/Sell-With sales revenue targets - Translate the strategy to AWS account and sales plans to drive revenue growth for both Sell-to and Sell-through business; Develop and close new needle moving sales opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
• Build a strategic eco-system of AWS consulting, integration and delivery and ISV partners to support the delivery of customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for sales growth.
• Develop CXO level advocacy - Ensure customer actually realizes the business value from transformation and agrees to be a customer reference

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of strategic Technology consulting / sales experience for large Enterprise Customers.
• Demonstrated ability to build trust, engage at C-Suite levels esp CIO, CTO.
• Demonstrated ability and track record of driving consulting sales engagements, in complex, fast paced environment by think big and having a ‘challenger mindset’.
• Ability to think strategically but also dive deep into details and drive execution.
• Experience in leading sales, solution architect, cross-functional teams (direct reporting and virtual)

Preferred qualifications

• Sales experience and deep knowledge of ASEAN Telco, FSI and Large customers.
• Prior experience in driving large scale Digital transformation.
• A strong understanding of Public cloud value proposed
• Strong consulting mindset/background.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is looking for an experienced, Enterprise Technology Sales Manager to drive digital transformation for key Telco, FSI and large Enterprise customers in ASEAN.

Key job responsibilities

• Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues.
• Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and org challenges.
• Drive a Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with Telco customer, AWS leadership and all key stakeholders to create buy-in and joint ownership of transformation strategy and execution plan.
• Provide leadership to pull together and orchestrate all AWS resources (Sales teams, executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams) to support customer success in digital transformation.
• Ownership of Sell-to, Sell-through/Sell-With sales revenue targets - Translate the strategy to AWS account and sales plans to drive revenue growth for both Sell-to and Sell-through business; Develop and close new needle moving sales opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
• Build a strategic eco-system of AWS consulting, integration and delivery and ISV partners to support the delivery of customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for sales growth.
• Develop CXO level advocacy - Ensure customer actually realizes the business value from transformation and agrees to be a customer reference

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of strategic Technology consulting / sales experience for large Enterprise Customers.
• Demonstrated ability to build trust, engage at C-Suite levels esp CIO, CTO.
• Demonstrated ability and track record of driving consulting sales engagements, in complex, fast paced environment by think big and having a ‘challenger mindset’.
• Ability to think strategically but also dive deep into details and drive execution.
• Experience in leading sales, solution architect, cross-functional teams (direct reporting and virtual)

Preferred qualifications

• Sales experience and deep knowledge of ASEAN Telco, FSI and Large customers.
• Prior experience in driving large scale Digital transformation.
• A strong understanding of Public cloud value proposed
• Strong consulting mindset/background.

The Amazon Web Services (AWS) Executive Briefing Program (EBC) is seeking an experienced Briefing Program Manager to manage and plan high value executive briefings to customers in our Executive Briefing Center in Singapore.
As a Briefing Program Manager, you are responsible for the overall success of onsite executive briefings. This includes managing planning timelines, stakeholder expectations & communications, executive engagement, and the successful execution of briefings.
In this role you will work with internal sales stakeholders to provide strategic consultation on the design of briefing engagements. You will work backwards from the customer's business objectives to develop bespoke briefing agendas and experiences that solve specific customer challenges and drive adoption of AWS services.
You will work closely with supporting briefing team members to develop, plan, and execute unique and impactful engagements for our customers which deepen relationships, accelerate cloud adoption, and inspire customers through the art of the possible.
The ideal candidate is a self-starter with the ability to build partnerships. They will have excellent project management and analytical skills and be able to manage multiple projects simultaneously. The candidate must be able to communicate effectively with executive stakeholders and deliver independently on both strategic and tactical program initiatives. The candidate should be organized, comfortable establishing processes and guidelines, collaborative, and able to work backwards from the customer to make complex data-driven decisions.
The position is located in Singapore.

Key job responsibilities
• Manage end-to-end briefing planning process for executive briefings hosted in the Singapore Executive Briefing Center
• Develop briefing agendas and facilitate experiences that connect AWS executive leaders, technical subject matter expert, and customers for strategic, 1:1 outcome-based discussions
• Create mechanisms and drive efficiencies to deliver briefings at scale
• Build key relationships to drive the successful delivery of a streamlined experience to internal stakeholders and customers
• Partner with key stakeholders including EBC programming, sales, marketing, and technical communities to develop enablement materials for AWS sales teams to promote program value and adoption within assigned industries.
• Improve, and in some cases, develop standard operating procedures
• Utilize exceptional communication skills to set appropriate expectations with internal and external stakeholders throughout the briefing planning process
• Identity opportunity to continually raise the bar for stakeholders by driving YoY process improvements
• Travel: <20% time

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Internal job description

About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Business Planning & Analytics
• Consulting partner for Heads of Marketing
• Provide framework and guidance on Marketing plans
• Identify business drivers, threats and opportunities with data-backed analyses
• Facilitate and influence discussions with insights, craft optimization experiments and gain commitment from stakeholders to execute.
• Build predictive intelligence capability by evaluating seasonality, trends, marketing opportunities and upcoming activities
• Drive operational cadence, including weekly WIP meetings, Quarterly Marketing Review (QMR) and Quarterly Business Review (QBR) preparation

KPI Reporting & Performance Measurement
• Measure all aspects of business performance, including database cleanliness, campaign effectiveness, pipeline contribution
• Recommend actionable metrics to increase visibility into the business
• Automate reports across multiple data sources

Systems, Tools & Process
• Leverage all Marketing Automation technology, tools, data, and processes to support demand generation and customer engagement
• Collaborate with Corporate Marketing Team to drive locally-relevant enhancement to the systems and tools
• Drive cross-functional process improvement and projects that will result in improved efficiency of the team.

Lead Management
• Manage, enhance and optimize the end-to-end Lead Management process in conjunction with sales and marketing stakeholders
• Identify and implement processes to increase sales opportunities and sales cycle efficiencies through contact database management and refined lead management strategies.

Budgeting Reviews and Procurement
• Consolidate budget allocation
• Track program expenses in adherence to Procurement and Finance policies

A day in the life

KPI Reporting & Performance Measurement
• Measure all aspects of business performance, including database cleanliness, campaign effectiveness, pipeline contribution
• Recommend actionable metrics to increase visibility into the business
• Automate reports across multiple data sources

Systems, Tools & Process
• Leverage all Marketing Automation technology, tools, data, and processes to support demand generation and customer engagement
• Collaborate with Corporate Marketing Team to drive locally-relevant enhancement to the systems and tools
• Drive cross-functional process improvement and projects that will result in improved efficiency of the team.

Lead Management
• Manage, enhance and optimize the end-to-end Lead Management process in conjunction with sales and marketing stakeholders
• Identify and implement processes to increase sales opportunities and sales cycle efficiencies through contact database management and refined lead management strategies.

Budgeting Reviews and Procurement
• Consolidate budget allocation
• Track program expenses in adherence to Procurement and Finance policies

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is seeking a seasoned enterprise sales representative to help us establish AWS as the market leader for a database and analytics services that addresses our customers' needs in Public Sector. As a specialist sales representative for this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of an emerging technologies that will have a significant impact on our customer’s technical strategy. Your responsibilities will include driving revenue, adoption, and market penetration of solutions such as Amazon Aurora, Amazon RDS, Amazon Dynamo and Amazon ElastiCache.

The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS sales representatives, solutions architects, and partners.

The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.

Key job responsibilities

• Drive revenue and market share in a defined territory or industry vertical.
• Meet or exceed quarterly revenue targets.
• Develop and execute against a comprehensive account/territory plan.
• Create & articulate compelling value propositions around AWS database, analytics, and machine learning services
• Accelerate customer adoption of services such as Amazon DynamoDB, Amazon Aurora, Amazon RDS and Amazon ElastiCache.
• Maintain a robust sales pipeline.
• Work with partners to extend reach & drive adoption.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.
• Expect moderate travel.

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
• 10+ years of business development, partner development, sales or alliances management experience

Preferred qualifications

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

We designed this unique traineeship program to hire IT early careers or professionals, providing you with classroom and on the job training to introduce you to all facets of our Datacenter (DC) operations. From this program, you get to be empowered, grow and scale in your technical expertise and learn from our experienced engineers.

You will be assigned as a trainee where you will have exposure to learn and understand how our Data center works, interact with our support teams and customers. Experience the latest technologies of our cloud that puts you among top talents of data center technical support teams. By the end of the program, you will be assessed on your learnings to see if you have what it takes to join our growing team and be a full time Amazonian.

Key job responsibilities
There is never a dull moment as each day presents itself with different challenges. Some of the key exposures are:

• Perform installation and configurations on Data center Servers and Network systems
• Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices
• Perform storage media (HDD, SSD etc.) sanitization and destruction tasks
• Work within a ticket-based environment and work on systematic problem resolution
• Movement of equipment with assisted lifting machinery.
• Maintain high system reliability by prioritizing trouble tickets
• Collaborate with internal teams (DC operations, DC Engineering, Logistics, Security, Projects etc.) sharing ideas and contribute in projects to improve DC work environment and overall efficiencies.
• Participate, lead and deliver small to mid-scale projects including Data Center rollout

About the team
The Data center IT Specialists are pivotal to ensuring the continuality and availability of one of the world’s fastest-growing cloud data centers around the world. As one of the cutting-edge data centers, we manage data for major MNCs and emerging companies alike. Imagine the scale and the impact that could affect millions of users. Given the digital age, we are growing our infra team and are looking for passionate engineers to join us.

Basic qualifications

• Basic Understanding of server hardware components and basic troubleshooting
• Basic Understanding of Networking setup and configuration
• Familiar with Linux operating system

Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government, and start-up business and organizations globally.

AWS Global Demand Organization (GDO) is seeking an experienced full-stack software engineer to build the future with us. As a part of AWS Marketing Technology, GDO provides solutions to support marketers to address diverse problems through technology solutions. We are running a strategic project which leverages AI to transform the traditional customer engagement into a personalized experience that makes it easy to onboard prospects and customers onto AWS.

A successful Software Development Engineer II (SDE 2) in our team needs to be entrepreneurial, able to deal with ambiguity, and work in a highly collaborative environment. You are expected to design, develop, test, and deploy high-quality, maintainable software that solves new and difficult problems. You are able to troubleshoot failures and prevent them from reappearing. You will contribute across the software stack, including back end services, front end components, and applied machine learning.

Basic qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• 2+ years of contributing to new and current systems architecture and design (architecture, design patterns, reliability and scaling) experience
• Experience programming with at least one software programming language

Preferred qualifications

• Bachelor's degree in computer science or equivalent
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Experience in machine learning, data mining, information retrieval, statistics or natural language processing

We are seeking a dynamic leader to join our team as the Head of Developer Relations for the Asia-Pacific, and Japan region. In this pivotal role, you will spearhead our efforts to engage with developers, foster deep connections, and drive adoption of AWS services across the region during this transformative era of generative AI.
As the Head of Developer Relations for the geo, you will lead a growing talented team of Developer Advocates distributed across multiple countries in the APJ region. You will partner with leaders in Field Marketing, Public Relations, Solutions Architects, and other stakeholders to win the hearts and minds of developers through resonant messaging and trust-building initiatives.

Key job responsibilities

1. Lead and inspire the Developer Advocates team: Mentor and guide a distributed team of Developer Advocates, fostering their growth, and empowering them to deliver exceptional results. Cultivate a collaborative, innovative, and inclusive team culture that attracts and retains top talent.
2. Foster deep connections with the developer community: Engage with developers through various channels, including events, meetups, online communities, and more.
3. Represent the voice of developers: Serve as the voice of developers from the APJ region within AWS, reporting on challenges and friction points faced by this audience. Partner with service teams to improve the developer experience and drive continuous improvement.
4. Develop and execute a strategic content and event plan in collaboration with service teams and marketing, ensuring impactful and relevant experiences for the technical audience.
5. Build strategic partnerships with service teams, marketing, public relations, and others for seamless collaboration and exceptional developer experiences.

A day in the life
Foster developer connections, gather insights to shape AWS services, and drive engagement across APJ. Nurture innovation within your team, surface Big Ideas via narratives, and secure buy-in and support from stakeholders. Daily activities include leading team meetings, attending product briefings, engaging online communities, planning events/content strategies, advocating the developer perspective internally, and presenting at major developer events.

Basic qualifications

• Proven track record of successfully managing and leading teams
• 5+ years of experience in developer relations, or other customer-facing technical teams
• Strong software development and engineering background
• Bachelor's degree in Computer Science, Engineering, or a related field

Preferred qualifications

• 7+ years of experience of leading technical teams
• Experience with AI/ML technologies and their impact on software development
• Demonstrated excellence in public speaking and presenting to technical audiences
• Ability to thrive in a dynamic, fast-paced environment and adapt to change
• Passion for engaging with the developer community and advocating for their needs

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.

The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

* Champion and advocate for Enterprise Support customers
* Be excited about cross-team and cross-org collaboration
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
* Participate in customer requested meetings (onsite or remote)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Act as incident manager for complex or large impact incident

Basic qualifications

• The person will possess 5+ years of technical support/Solution Architect/Professional services/Devops/Software Engineering or consulting experience.
• Must have demonstrated expertise in one or two of these areas: Systems administration (Linux and/or Windows), Networking (DNS, IPsec, BGP, VPN, Load Balancing), Programming/scripting (Java, Perl, Ruby, C#, and/or PHP), Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem, Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle, Experience in Blockchain/Web3 technology, experience architecture, developing Apps or solutions for Blockchain/Web3.
• Bilingual in Mandarin and English.

Preferred qualifications

• Experience on AWS Services.
• Deployment experience for CICD pipeline base on Kubernetes, large scale Kubernetes operation
• Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning
• Cybersecurity operation experience, specifically in FinTech/Web3
• Experience in a relationship management role in a large enterprise environment.
• Solid understanding of technology budget management
• Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
• Experience in a 24x7 operational services or support environment

As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team

At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.

We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

Basic qualifications

• 5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.

• Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)

• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

Preferred qualifications

• Experience managing cloud infrastructure in AWS
• Qualifications in Cloud/ Engineering/ Mathematics or other relevant certifications.
• Experience in a 24x7 operational services or support environment will be a plus

This role is with our AWS Frontier Operations team – delivering a new way of bringing Cloud Infrastructure directly to our customers. AWS Outposts brings native AWS services, solutions, and operating models to virtually any data center, collocation space, or on-premises facility around the world.

Through Outposts, AWS customers can now use AWS APIs, tools, and infrastructure within their own premises and across the AWS cloud to deliver an unmatched experience. Fully-managed, maintained, and supported by AWS teams, AWS Outposts provide our customers with direct and local access to the latest AWS solutions as well as the customer support to which AWS customers are accustomed.

We are looking for a highly-driven and customer-oriented Data Center Engineer who will oversee all infrastructure-related tasks associated with installing and maintaining Outposts in customer premises and/or colocation partner data centers within the region. This includes ownership and accountability for the following efforts: building management systems (BMS), security protocols, access controls, power supply and resilience efforts, cooling systems, site hygiene, fire detection and control systems, preventative periodic maintenance (PPM), and all environmental aspects of the data center in which the Outposts units will be installed.

In this hands-on role, the Outposts Data Center Engineer operates with a high degree of professionalism and autonomy, regularly interfacing directly with Outposts customers to deliver a consistent positive customer experience. Partnering across internal cross-functional teams and external third-party partners, this role regularly innovates and enables technical solutions that address engineering challenges as they arise. The Frontier Data Center Engineer thrives in an ambiguous, fast-paced environment and must demonstrate, and inspire in others, a positive “can do” attitude and an unyielding focus on our customers.

Key job responsibilities
• Maintain accountability for the overall engineering operations associated with installing and maintaining Outposts infrastructure within customer premises and/or colocation partner data centers, to include oversight for all mechanical and electrical engineering aspects associated with Outposts.
• Proactively implement solutions that optimize the technical performance of Outposts units as it relates to mechanical and electrical requirements, security protocols, access controls, power and cooling systems, and other environmental aspects of the data center environments in which Outposts will be installed.
• In partnership with Outposts customer operations leads, field technician teams and network service technicians, support installations and break/fix activities, trouble-shooting engineering-related action items as they arise and consistently delivering the appropriate level of support to deliver against established service-level commitments with customers.
• Diagnose root causes and trouble-shoot rack power connection issues to minimize impact and consistently deliver against our goal of 100% uptime on all customer-supported infrastructure – learn from issues that arise and mitigate risk going forward.
• Actively participate in efforts to drive a culture of inclusion, collaboration, and empowerment across the Outposts DC engineering operations team and associated cross-function partner teams
• Design and deploy strategies, tools, and processes that streamline and enhance the operational capabilities of the broader team and empower team members to achieve their collective best.
• Collaborate with third-party servicing partners and colocation data center teams to program manage larger installations, engineering builds, and logistical efforts, making sure all required materials and human capital are in the right place at the right time
• Define and execute against key performance metrics for a significant number of small, medium or large-scale data centers (AWS, customer, or collocation data centers) in which Outposts are deployed – continuously drive data-drive improvements and achieve SLAs
• Own engineering operations-related aspects of critical event response/disaster recovery readiness programs
• Lead large-scale strategic initiatives that improve the overall operations and optimize the cost structure
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all parties and customers are aligned around expectations and next steps at all times
• In support of 24x7 data center operations, may be required occasionally to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations