Total 6 call center job vacancies in Information Technology category in D07 Golden Mile, Middle Road

• The Data Center Technician will support essential data center operations, performing tasks to ensure equipment reliability and quick resolution of incidents.
• Handle tasks such as cabling, verifying port numbers, observing equipment indicators, and server reboots.
• Conduct media management, visual inspections, device reboots, and physical setup tasks (HDD connections, network cables, fibre SFP insertion, circuit migrations, and fibre cleanup).
• Escalate incidents according to priority and SLA requirements; manage high-impact system failures and track issues through to resolution.
• Use tools such as virtual fault locators, optical fiber identifiers, power meters, and OTDRs for diagnostics and repairs.

Requirements:

• Proven experience in data center operations and technical troubleshooting.
• Ability to manage incidents effectively and coordinate escalations as needed.

Thank you for your application and we regret that only shortlisted applicants will be notified

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EA (18C9514/R23118479)

On behalf of our well-established Japanese multinational corporation client. We are seeking an experienced Data Center Engineer to oversee the day-to-day operations of our data center facilities.

The ideal candidate will have a strong background in data center maintenance, troubleshooting, and vendor management, with a proven ability to lead teams and ensure smooth, efficient operations.

Key Responsibilities:

• Oversee data center facility operations, including vendor coordination and equipment performance monitoring.
• Lead troubleshooting and recovery efforts during system or service failures.
• Develop and implement mid-to-long-term facility improvement plans.
• Conduct site tours and support customer-related inquiries.
• Establish and maintain standard operating, maintenance, and emergency procedures.
• Train and mentor Network Operations Center (NOC) staff for first-level troubleshooting.

Qualifications:

• Minimum 5 years of experience in data center operations and facility management.
• Basic knowledge of electrical and mechanical systems (generators, UPS, HVAC, etc.).
• Strong leadership skills with at least 3 years of team management experience.
• Proven experience in risk management, disaster recovery, and compliance.
• Excellent communication and customer service skills.

If you have a passion for managing cutting-edge data center facilities and leading a team to ensure operational excellence, apply today!

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.

Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Data Center Engineer

Job Title: L1 Data Center Engineer

Work Location: Downtown Core, Singapore

Job Type: 1 year contract, subject to renewal

About the Role:

The Data Center Engineer will oversee the optimal performance and maintenance of Data Center and ELV operations, including network cabling, IT hardware installation, and environmental monitoring. Your role includes managing Data Center infrastructure, responding to incidents, and ensuring compliance with service standards and agreements.

Primary Responsibilities:

· Perform facilities management related tasks in relation to the Data Center and/or Extra-Low Voltage (“ELV”) operations, including but not limited to structured network cabling, cable tracing, patching of cable and rack management, infrastructure and Data Center capacity planning.

· Responsible for the design and installation of structured network cabling, cable tracing, patching of cables and rack management in respect of infrastructure cabling used by the surveillance network.

· Responsible for the installation, removal, testing and labeling of all cross-connect cables (for e.g., cat6 cables, coax cables and fiber cables etc.).

· Responsible for the installation, re-location and removal of cabinets, racks, devices and other IT equipment inside the Data Center and ELV rooms.

· Responsible for the installation of IT hardware, including network switches, servers, shelves, intelligent Power Distribution Units (“iPDU”), rails, cable management and other IT equipment in the Data Center and ELV rooms.

· Maintain the cleanliness of the Data Center and ELV rooms.

· Liaise with the Facilities, Security and Surveillance teams to ensure optimal operation of electricity, heating, ventilating, air-conditioning and monitoring environments within the Data Center and ELV rooms.

· Responsible for the configuration and management of Data Center equipment, including IP Kernel based Virtual Machine, iPDU and Data Center Infrastructure Management (“DCIM”) software.

· Maintain and update DCIM software to the latest version.

· Monitor and manage the physical health of the network and server environments.

· Follow established processes used by the Data Center operations (“DCO”) team, participate in regular process review and maintain service standards as defined in the relevant Operational Level Agreements/ Service Level Agreements.

· Respond to priority 1, 2 and 3 incidents following the standard incident response procedures and assist with the resolution of such incidents.

· Manage and handle ticket management and queue monitoring (i.e. incident, service and change requests) for network and systems queues.

· Providing project support, including but not limited to updating timesheets, and updating and maintaining DCO team documentation.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ hands-on experience in providing Data Center support.

· Minimum of 1 years’ experience in providing Windows and Unix support.

· Ability to work independently with minimal supervision.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

· Required to undergo Casino Regulatory Authority (CRA) checks.

How to Apply:

Ready to join Thatz? Send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Data Center Engineer

Job Title: L1 Data Center Engineer

Work Location: Downtown Core, Singapore

Job Type: 2 year contract, subject to renewal

About the Role:

The Data Center Engineer will oversee the optimal performance and maintenance of Data Center and ELV operations, including network cabling, IT hardware installation, and environmental monitoring. Your role includes managing Data Center infrastructure, responding to incidents, and ensuring compliance with service standards and agreements.

Primary Responsibilities:

· Perform facilities management related tasks in relation to the Data Center and/or Extra-Low Voltage (“ELV”) operations, including but not limited to structured network cabling, cable tracing, patching of cable and rack management, infrastructure and Data Center capacity planning.

· Responsible for the design and installation of structured network cabling, cable tracing, patching of cables and rack management in respect of infrastructure cabling used by the surveillance network.

· Responsible for the installation, removal, testing and labeling of all cross-connect cables (for e.g., cat6 cables, coax cables and fiber cables etc.).

· Responsible for the installation, re-location and removal of cabinets, racks, devices and other IT equipment inside the Data Center and ELV rooms.

· Responsible for the installation of IT hardware, including network switches, servers, shelves, intelligent Power Distribution Units (“iPDU”), rails, cable management and other IT equipment in the Data Center and ELV rooms.

· Maintain the cleanliness of the Data Center and ELV rooms.

· Liaise with the Facilities, Security and Surveillance teams to ensure optimal operation of electricity, heating, ventilating, air-conditioning and monitoring environments within the Data Center and ELV rooms.

· Responsible for the configuration and management of Data Center equipment, including IP Kernel based Virtual Machine, iPDU and Data Center Infrastructure Management (“DCIM”) software.

· Maintain and update DCIM software to the latest version.

· Monitor and manage the physical health of the network and server environments.

· Follow established processes used by the Data Center operations (“DCO”) team, participate in regular process review and maintain service standards as defined in the relevant Operational Level Agreements/ Service Level Agreements.

· Respond to priority 1, 2 and 3 incidents following the standard incident response procedures and assist with the resolution of such incidents.

· Manage and handle ticket management and queue monitoring (i.e. incident, service and change requests) for network and systems queues.

· Providing project support, including but not limited to updating timesheets, and updating and maintaining DCO team documentation.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ hands-on experience in providing Data Center support.

· Minimum of 1 years’ experience in providing Windows and Unix support.

· Ability to work independently with minimal supervision.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

· Required to undergo Casino Regulatory Authority (CRA) checks.

How to Apply:

Ready to join Thatz? Send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Big Data Exchange (BDX) is a leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions.

Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges and major data centers.

We power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads. To find out more, please visit www.BDxworld.com

Duties

• Oversee all aspects of the data center's critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Work Closely with the leadership team to ensure all out operations are standardized across site.
• Work closely with the leadership team to ensure PUE optimization programs are planned and executed to improve efficiency.
• Manage teams of 24x7 engineers and technicians.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Engage in improvement projects, often requiring reaching out to a variety of internal and external support teams, and drive them from conception to completion.
• Act as an escalation point for Data Center facilities related issues / failures including responding to out-of-hours emergency calls.
• Overall site capacity management.
• Participates as part of the new facility/infrastructure design team.
• Incident Management including but not limited to communicating and coordinating activities and on-site staff during a complex customer-impacting incidents, drive root cause analysis and provide a clear direction and, drives approval for incident resolution.
• Ensure all safety procedures are adhered to while performing work.

Requirement

• Bachelor’s degree or above in Engineering or related field.
• 10+ years in directly managing a data center or multiple data centers.
• Engineering background with focus on MEP systems.
• Managing full life cycle of Data Centre assets and have experience working with Engineering teams to replace/ refurbish Old Data Centre Assets within a ‘Live’ Data Centre environment.
• Executive mentality and EQ with ability to collaborate with various types of people- DC techs to C-level customers and everyone in between.
• Big-picture thinker with a growth mindset that truly believes in “innovate or become obsolete”.
• Tireless energy and positivity to recruit, motivate and create a high-performing teams.
• Fluent in English and Mandarin as you need to deal with Mandarin speaking personnel
• Exposure to Automation / IOT deployment or Smart Data Centre integration experience a plus.

About the job

• Take lead and manage the cabling and rack design for our investment bank client's data center portfolio in Hong Kong. Work closely with global infrastructure cabling engineering team on the detailed design.
• Coordinate with Technology teams (e.g. Telco, Unix teams, etc) on cabling requirements.
• Prepare technical tender drawings and specification, work along with our client's procurement team to issue RFP. Conduct tender interview, issue tender queries and provide recommendation report on selecting cabling vendors.
• Project manage the cabling vendor, review shop drawings, procurement, delivery logistics, schedule installation works and program, and witness commissioning testing and handover
• Project close out of cabling O&M manuals and as-built drawings

Products familiarization

• Ideally Panduit product sets
• Rack/cabinets, patching frames
• Industry best practices, including familiarization with ISO based testing regimes
• Experience in Cisco and Arista equipment is a plus
• Experience with cassette and LC Hydra based MPO/MTP structural cabling technology is a plus

Skills Required

• Language:
  • English (fluent English speaking and writing)
  • Cantonese/Mandarin is a plus
• Good communication skills, take responsible and being proactive person

Skills Desired

• Data center related work experience, financial company background is a plus
• Good understanding of existing live data center environment and constraints
• Relevant international cabling certifications (e.g. RCDD)
• Project Management is a plus (such as PMP)
• Able to deliver and work under pressure

Perks and Benefits

• Permanent Offer
• No shift
• Competitive salary and medical/dental benefits
• 20 days annual leave per year