Total 1,116 customer experience manager job vacancies in Information Technology category in islandwide

Our client is a leading automotive group in Southeast Asia. They distribute, retail and provide aftersales services for several luxury brands of vehicles in Singapore and the region.

They are seeking a dynamic and experienced legal professional with commitment and personality to join their team.

Head of Customer Experience and Retail Standards

Overview:

Our client is seeking an innovative and strategic Head of Customer Experience and Retail Standards to elevate our customer service and retail experience to unparalleled heights.

This role involves developing strategies to improve customer satisfaction, leading the Customer Experience Call Centre, and collaborating with Sales, Aftersales, and Marketing teams to analyse feedback and implement data-driven improvements. The focus is on fostering a customer-centric culture, maintaining high retail standards, providing staff training, and effectively managing customer complaints to ensure exceptional service quality.

Job Description and Responsibilities:

As the Head of Customer Experience Manager and Retail Standards, you will be responsible for driving a customer-centric strategy that enhances overall customer satisfaction and reinforces their brand’s reputation for excellence. Your key responsibilities will include:

• Strategy Development: Create and implement innovative customer experience strategies that align with brand’s values and elevate retail standards.
• Team Leadership: Lead and motivate the Customer Experience Centre, cultivating a culture of excellence and accountability.
• Excellence Customer Journey: Map and continuously refine the customer journey, ensuring exceptional service delivery at every stage.
• Complaint Management: Oversee the resolution of customer complaints and quality-related issues, implementing effective measures to enhance satisfaction and loyalty.
• Data Analysis: Utilize customer feedback and market data to identify trends, assess performance, develop actionable strategies for improvement.
• Training and Development: Provide ongoing training and professional development opportunities for staff to ensure high standards of service are upheld.
• Collaboration: Work closely with Sale, Aftersales, and Marketing teams to align objectives and ensure a cohesive brand experience across all customer touchpoints.
• Retail Standards Maintenance: Establish, communicate, and maintain retail standards that reflect the quality and sophistication of the automotive brand in all customer interactions and within the showroom.
• Showroom Excellence. Create a compelling retail environment that attracts and retains customers.

Your role will be pivotal in shaping the future of customer experience at client’s luxury brand automotive and ensuring that each customer leaves with the utmost satisfaction, further enhancing the loyalty and reputation of their brand.

Job Requirements:

• Bachelor’s degree in Business, Communications, or a related field.
• A minimum of 5 years of experience in Customer Experience or Service Management, preferably in the automotive industry.
• Proven track record of leading teams and driving performance improvements in customer service environments.
• Strong strategic thinking and analytical skills, with experience in data analysis and trend identification.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Deep understanding of customer behaviour, service excellence, and retail standards.
• Proficient in customer relationship management systems and MS Office Suite.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN |MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

About the Client:

Our client is a high-profile financial services organization known for its innovative approach and commitment to quality.

Responsibilities:

This 9-month contract role based in Changi Road is responsible to ensure the functionality, performance, and quality of web and mobile applications through comprehensive testing practices.

• Conduct application testing to ensure high-quality performance and user experience.
• Develop test plans, scripts, and cases aligned with project requirements.
• Identify defects, document test results, and collaborate on issue resolution.
• Perform regression tests to validate consistency in previously tested applications.
• Provide feedback on usability and contribute to process improvements.

You have experience in testing web and mobile applications, possess excellent problem-solving abilities, and thrive in a collaborative environment.

Skills/Requirement:

• Degree in IT, Computer Science, Engineering, or related fields.
• Experience in mobile and web application testing is highly advantageous.
• Strong grasp of application testing tools, methodologies, and industry standards.
• Excellent problem-solving skills and meticulous attention to detail.
• Familiarity with Agile methodologies and financial services regulatory environments.

If you are an experienced Application Tester looking to advance your career within a dynamic and supportive environment, please apply online https://go.persolkelly.com/job/apply/8563 or send your resume directly to me.

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected]

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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[Job ID: 764053]

Responsibilities:

• Provide on-site user application support to customers on-site or virtually by visits, phone calls, email communications;
• Assist the sales team in tender presentation and product demonstrations;
• Assist Product Manager and/or Service Unit in setting up the system parameters, running evaluation, correlation, and validation based on hospital protocol, and work with service engineers as required during installation;
• Assist in systems result troubleshooting;
• Conduct user training and operator certification, including Safety reporting and escalation;
• Manage workflow in single or multi-site settings, and enhance efficiency across all laboratory disciplines with Laboratory Information System (LIS) solutions.
• Provide LIS support for the laboratory and Hospital Information System (HIS) support including operation, maintenance, and troubleshooting of the Point-of-care instrumentation system;
• Accurately document and track changes made to the Point-of-care instrumentation system.
• Any other ad-hoc assigned.

Requirements:

• 2 years of hands-on experience of scientific equipment operation and troubleshooting as well as laboratory inventory management.
• Prior work experience from Respiratory/ICU/Critical Care Departments in local government or private institutions would be essential.
• Knowledge on various patient monitoring devices.
• Good communication & presentation skills
• Good computer skills, especially in MS Office (Word / Excel / Powerpoint)
• Well disciplined, self-motivated and able to work independently
• Meticulous and organized personality
• Positive attitude and willingness to learn.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ong Jia Hao Lavis

EA Personnel Registration Number: R21100883

EA License no.: 07C5771

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Data Analysis: Collect, process, and analyze large datasets to uncover trends, patterns, and insights
• Reporting and Visualization: Create engaging dashboards and reports using tools like Power BI, Tableau, or Excel to support key business decisions
• Collaborative Problem-Solving: Work closely with cross-functional teams to identify challenges and present data-driven solutions
• Predictive Modelling: Apply statistical models and machine learning techniques to forecast trends and behaviors
• Data Quality Assurance: Ensure accuracy, consistency, and reliability of data through effective validation processes
• Business Insights Delivery: Translate complex data into simple, actionable recommendations for stakeholders
• Technology Adoption: Stay updated on the latest data analysis tools and methodologies to enhance our processes
• Innovation and Growth: Contribute fresh ideas to improve data systems and processes, fostering a culture of continuous improvement
• Stakeholder Engagement: Present findings and insights to internal and external stakeholders effectively
• Professional Development: Participate in training and mentorship programs to advance your technical and analytical skills

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication skills to convey complex information effectively

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Collect and gather data from internal and external sources, including databases, spreadsheets, APIs, and other data repositories
• Ensure the accuracy, completeness, and integrity of data by performing data validation, cleansing, and normalization procedures
• Collaborate with stakeholders to define data requirements, objectives, and key performance indicators (KPIs) for analysis
• Analyze large datasets using statistical and data analysis techniques to identify patterns, trends, and correlations
• Design and create reports, dashboards, and data visualizations using data visualization tools
• Prepare and deliver regular reports and presentations to communicate findings, insights, and recommendations to management and cross-functional teams
• Manage and update databases, data warehouses, and data repositories to ensure data accuracy, consistency, and accessibility
• Implement data validation and verification procedures to ensure accuracy
• Ensure compliance with data protection regulations and company policies

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with the ability to work with complex datasets and derive meaningful insights
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

THE ROLE:

We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems.

THE PERSON:

As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers’ platforms to ensure highest level customer satisfaction throughout their product lifecycle.

Responsibilities:

• Drive/Manage program schedule development and execute tactical plans to support Product Development
• Program budget planning to support Product development execution
• Drive schedule readiness for engineering test solutions to support 1st Si bring-up activities.
• Interface & communicate with cross-functional groups for full alignment, reporting and drive improvements
• Coordinate to qualify production test solutions for production capacity installation at OSAT
• Provide engineering support to production control and OSAT
• Lead / participate in teams and task forces to resolve production issues
• Manage Product Life Cycle management phase gate review

Requirements

• Degree in Electrical and Electronic Engineering / Computer Engineering, preferably with 10 to 15 years of relevant experience or equivalent OR
• Experience and effective in Project Management and Program Management
• Effective leadership, interpersonal and communication skills
• Effective management of revision control and change processes
• Good knowledge of techniques for planning, monitoring and controlling program
• Proficiency in managing multiple tasks simultaneously, adept at adapting to frequent changes and accommodating last-minute requests
• Advocate for integrating work and life seamlessly rather than striving for work-life balance
• General knowledge in IC technologies, fabrication, customer process and application
• General understanding of all phases of manufacturing / operations
• Good written and verbal communication skills
• Independent, resourceful and proactive

ACADEMIC CREDENTIALS:

• Formal project management education, PMP / Scrum Master

LOCATION:

Singapore

Position title : Accountant (1 year contract)

Location: Tanjong Kling Rd, Singapore

Working Days: Monday- Friday, 5 days

Working hours : 8am to 530pm

Salary : $5,500 - $5,800

Responsibilities

• Manage the full set of accounts, include reviewing and posting of all journal entries
• Ensure that Account Receivable/Payables Sub Ledgers to General Ledger and the bank accounts to the bank statements are reconciled
• Prepare monthly and yearly management reporting package, including financial statements, relevant schedules and perform variance analysis on the financial performance
• Prepare information and schedule as requested by Parent company
• Prepare and file all requisite regulatory and tax submission i.e CIT, GST, WHT, COR, transfer pricing
• Prepare analysis on budget and forecast
• Prepare government surveys
• Liaise with external audit teams and tax consultants to compile requisite schedules and information (including ECI, annual tax filling, tax queries)
• Advise AR/AP on the correct GL account code and GST code entries
• Oversee the Accounts Staff in the Customer master creation, billing, collection, contra, SOA and reporting activities according to the specific deadlines
• Monitor debtor's aging and ensure Accounts Executive follow up on the collection
• Systems and projects: Participate in systems changes/testing/implementation and other projects when required
• Any other duties to be assigned from time to time

Requirements

• Bachelor's degree in Accounting, Finance, or related field
• Relevant accounting certifications (e.g., CPA) are a plus
• Experience with SAP system and Accounting Reporting Standards
• Must have recent SAP System experience (ECC6.0 )

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

The Supreme HR Advisory Pte Ltd

Reg No: R1988890

EA No: 14C7279

Highlight:

• Japan MNC
• Permanent opportunity
• 5 days work week, Hybrid work arrangement
• Great career progression
• Fun & friendly environment
• Location: East

Responsibilities:

• Team Leadership & Mentorship: Lead, mentor, and inspire a high-performing development team, fostering a collaborative and results-driven environment.
• Project Oversight: Manage all phases of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
• Technical Strategy & Architecture: Define and implement the technical vision and strategy for projects, making key decisions around system architecture and technology stacks.
• Development Best Practices: Establish and promote best practices for coding, software quality, testing, and development methodologies to ensure high standards across the team.
• Stakeholder Collaboration: Partner with business stakeholders to understand and define project requirements, scope, and objectives, ensuring alignment between technical solutions and business needs.
• Resource & Risk Management: Oversee resource allocation, identify potential risks, and implement strategies for risk mitigation, ensuring smooth cross-functional collaboration and project integration.

Requirements:

• Proficiency in multiple programming languages, including HTML, CSS, .NET, JavaScript, Python, and others.
• Deep understanding of software architecture, database management, and cloud technologies (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with Agile methodologies, CI/CD processes, and DevOps practices to ensure efficient and scalable development workflows.
• Proven ability to lead and manage development teams, with strong experience in project management, resource allocation, and team development.
• Excellent communication, critical thinking, and analytical skills, with the ability to resolve complex technical challenges and collaborate across teams.
• Prior experience in the manufacturing sector is a plus, with an understanding of industry-specific challenges and solutions.
• Minimum of 8 years of development experience, with at least 3 years in a leadership or managerial role, driving technical initiatives and team performance.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

The Deputy Technical Manager is responsible for all technical operational activities for building/ civil & infrastructure engineering projects, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

We are seeking a dynamic and experienced People Analytics Specialist to join our team. The role will be responsible for transforming data into meaningful insights and recommendations for our data-driven decision-making in HR. The role will also engage with business, leaders and data scientists to elevate the use of HR data analytics, by developing and implementing analytics solutions that support HR strategies and initiatives.

Key Responsibilities

• Gather, organize, and analyze employee data across various HR systems to provide actionable insights.
• Create and maintain HR dashboards and reports and answer "How To" questions.
• Leverage statistical and predictive modeling techniques to identify workforce trends and forecast future talent needs.
• Engage and collaborate with business and HR leaders to understand their needs on data-driven insights by leading and facilitating discussions with them, consolidating inputs and providing recommendations on applying people analytics.
• Address strategic HR needs such as employee engagement, talent identification and retention, skills assessment, workforce planning etc. through people analytics
• Thoroughly explore and utilize product features of Visier, a People Analytics platform, including GenAI, Large Language Model (LLM), and training/finetuning of the capabilities.
• Manage roll-out activities such as training sessions and "Office Q&A" sessions.
• Update visuals and narrations in storyboard.
• Address users’ queries to gain deeper insights into the data.
• Stay updated on industry trends and best practices in People Analytics to continuously enhance HR strategies and reporting.

Requirements

• Bachelor’s degree in human resources, Data Analytics, Business Administration, or a related field.
• Proven experience in people analytics, including predictive analytics that supports HR metrics and strategic initiatives.
• Previous experience in creating and managing dashboards and visual representations of data via data visualization tools and/ or HRIS systems, along with strong Excel skills for data manipulation.
• Excellent interpersonal and communication skills, with the ability to lead discussions and present data-driven insights and recommendations to stakeholders.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency with Visier and its various features, including the GenAI and LLM capabilities will be an added advantage.

• Team Leadership: Lead, mentor, and manage a team of engineers, ensuring alignment with the company’s goals and objectives.
• Strategic Leadership: Define and drive the business strategy and roadmap for your respective strategic domain.
• Project Execution: Collaborate with project managers to ensure project/product deliverables are on track, providing support where needed.
• Collaboration: Work closely with cross-functional teams, including Presales, Project Management, Quality Assurance, and Maintenance.
• Recruitment & Retention: Participate in hiring process to build a high-performing engineering team and focus on the retention and development of existing team members.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and create development plans for engineers.

Requirements

Education / Experience

• Degree in Computer Science, Computer Engineering or related technical discipline
• Have at least 6 years of relevant working experience.

Requirements

• Proficiency in software development practices and frameworks.
• Proven ability to lead and motivate a team of engineers, with strong decision-making and problem-solving skills.
• Experience with Agile/Scrum methodologies.

Nice to haves

• Familiarity with cloud platforms
• Familiarity with container technologies (e.g. Kubernetes)
• Familiarity with software governance practices
• Prior experience in highly regulated industries

• 10+ years of demonstrable experience in writing clean code quickly in Java coding.
• Strong knowledge in Core Java, OOP software concepts and coding best practices.
• Proven experience in test engineering, creating and executing test strategies and managing test automation projects.
• 3+ years of experience in a managerial role, with a track record of building and leading teams.
• Proficiency with automation tools (e.g., Selenium, Appium, TestNG, JUnit) and scripting languages (e.g., Python, JavaScript, Java).
• Strong understanding of CI/CD pipelines and integration of test automation into the deployment process.
• Familiarity with Agile methodologies and experience working in an Agile/Scrum environment.
• Excellent communication, problem-solving, and project management skills.
• Strong understanding of data-driven approach and have ability present data and metric its client leadership.
• Good to have any Cloud platform (GCP, AWS, Azure) experience

• Provide technical lead in system and network design, with implementation for application system
• Execute full software development life cycle (SDLC)
• Produce specifications and determine operational feasibility
• Responsible for quality assurance, maintenance and enhancement of existing software libraries
• Participate in system acceptance testing and on-site deployment
• Work with Vendor to resolve software issues both on site and off site
• Comply with project plans and industry standards

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 5 years of technical experience in software development
• Proficiency in C, C++, C#, or Java
• Knowledge of digital communications, Microsoft .NET, Scripting languages
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP
• Knowledge of Firmware development will be an added advantage
• 
  

IT Project Manager (AMK)

Occupation

PROJECT MANAGER, INFORMATION TECHNOLOGY

Job Description & Requirements

Job description

• Manage the Project Cost, Schedule and Resources.
• Manage and provide updates to customers and stakeholders.
• Ensure the project is delivered on time, within budget, and meet customer expectations.
• Manage project team and work closely with the Technical Manager.

Skill

• Minimum Educational Qualification (& discipline): Diploma or Degree in IT or Engineering Field
• Preferred with at least 2 years of project management experience
• Good people management skill
• Project Management Professional (PMP) or equivalent qualification is an added advantage.
• Singaporean only

Maestro HR

damien lee tian hong

R1106726

16C8462

• Experience on both Integrated Control Monitoring System as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage
• Providing technical support to customers and capable of resolving technical matters
• Providing support to service team ensuring services completion according to the works order for acceptance by the customers
• Ability to plan and assign service personnel to tasks
• Provide training and guidance to Service Engineers on mechanical and electrical aspects of system commissioning, troubleshooting, maintenance, repair or overhaul
• Experienced with acceptance tests of equipment and systems ensuring customers satisfaction and acceptance
• Provide service/investigation reports where required
• Provide support to sales team with regards to commercial matters
• Prepare and submit travel report on work progress as well as completion of project

Requirements

• At least a Degree in Electrical/Electronics Engineering with working hands on experience in the marine propulsion industry especially with experience with automation or PLC/SCADA/MODBUS or other protocols
• Possesses good business acumen understanding corporate environments and commercial matters involving sales contracts and business terms
• At least 7 to 10 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Team management experience
• Experience in troubleshooting, project handling/execution, servicing and commissioning of marine propulsion systems
• Good organisation and planning skills for efficient team deployment to complete tasks within given timeframe.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills

Kindly understand that only shortlisted candidates will be notified.

WeLead Solutions Pte Ltd

Poon Wai Soon, Bernard

Reg. No: R2197713

EA License No.: 23C1882

Responsibilities:

· Business Analysis: Work closely with the trading desk, product teams, and technical SMEs to gather and analyze business requirements, propose solutions, and provide effort and cost estimations for project delivery.

· Project Management: Oversee the entire project lifecycle, including managing project plans, leading meetings, tracking deliverables, identifying risks, resolving issues, and ensuring governance.

· Stakeholder Management: Engage with stakeholders to prioritize tasks, manage conflicts, and ensure alignment on project goals and solutions.

· Governance & Reporting: Track and report on audit remediation items and maintain accurate project documentation, ensuring transparency and accountability.

· Documentation: Create business requirements documents, presentations, and regular updates using PowerPoint, Excel, and Visio, keeping senior stakeholders informed on progress.

· Regulatory Knowledge: Experience with APAC regulatory projects and Exchange Implementation is a plus.

· Cross-functional Collaboration:Work with developers, technical leads, and LOB partners to deliver results, adjusting communication styles and level of detail depending on the audience.

Skills and Experience

· 5+ years of hands-on experience as a Business Analyst and Project Manager in Global Markets (Equities/Fixed Income Trading/Post Trade).

· Strong analytical skills, with the ability to translate complex business requirements into actionable solutions and detailed business requirement documents.

· Good understanding of trading flows, business, and product knowledge across Pre-Trade, Cash Trading, and Post-Trade.

· Proven experience leading meetings, managing project plans, and tracking deliverables while managing risk.

· Excellent stakeholder management and interpersonal skills, demonstrating the ability to communicate effectively at all levels.

· Familiarity with regulatory projects, particularly in the APAC region, is highly desirable.

· Proficiency in project management tools: Agile, Jira, Confluence, MS Project, Visio, SharePoint, and Microsoft Office toolsets.

· Self-starter with the ability to multi-task, take ownership, and follow through on tasks proactively.

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

12 months renewable contract through Encora Technologies

The Technical account manager is responsible for managing and growing storage-related business with existing customers, while also identifying new sales opportunities..

Build and maintain strong relationships with customers, understanding their storage needs and providing tailored solutions.

Provide in-depth technical knowledge of storage products and solutions, including architecture, implementation, and troubleshooting.

Collaborate with customers to develop and implement storage solutions that meet their business needs.

In-depth knowledge of storage products, solutions, and technologies, including SAN, NAS, object storage, and cloud storage.

Familiarity with cloud computing platforms, including AWS, Azure, or Google Cloud.

5-10 years of experience in storage sales, technical sales, or a related field, with a proven track record of success in managing and growing customer relationships.

Reference: 2024B067

Industry: Technology, System Integration (SI) Industry

Location: Central, North area

Skills: Software Development, Leadership / Management skills

Our client is a respectable and established Technology Integrator with strong business in Information Technology advancement, applications development and automation - catering to business across both private and public sector.

For this requirement, the position will primarily lead the department to guide and mentor the team in various software projects handled.

Position Responsibilites:

• Manage a team of Software Developers and Engineers, perform coaching, mentoring and providing guidance in the projects handled.
• Engage with internal and external stakeholders – able to understand requirements, provide insights in priorities and delivery requirements.
• Monitor progress and provide reports and updates to management as well as project challenges and obstacles.

Position Requirements:

• Atleast Bachelors' Degree in Software Development, IT Engineering or the related field.
• 6 to 8 years of working experience in Software Development, leadership or Senior Software capacity.
• Software language knowledge in CSS, HTML, JS/TS (Front-end) or Web Framework (Angular, React, Vue) Kotlin, Java, (Spring Boot), Type Script (React), AWS Stack, API Gateway, Lambda, CI/CD knowledge and AWS Codebuild.
• Experience in SDLC, Agile / Scrum methodologies.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No.: 18C9079

1. Support the Head of Engineering in training and developing engineers on technical aspects, including the operation and handling of broadcast equipment.
2. Assist in technical tasks to ensure the efficient daily operations of the Engineering Department.
3. Develop and maintain a Standard Operating Procedure (SOP) for site surveys and prepare Production and Technical Integration Layout Plans, revising them periodically to enhance processes.
4. Design and implement permanent rack layouts with serial numbers and standardized panel placements.

Pre-Project Responsibilities:

1. Review the technical specifications of equipment and crew requirements outlined in quotations prepared by the Sales Department.
2. Participate in client/contractor meetings and site reconnaissance visits as needed.
3. Address clients' technical inquiries prior to the project's start.
4. Expand the initial equipment quotation into a comprehensive list detailing all necessary items.

Post-Project Responsibilities:

1. Conduct evaluations of technical performance and issues encountered, providing recommendations for improvements in future projects.

Requirements:

1. Bachelor's degree in Electrical, Communication, Broadcast Engineering, or a related field.
2. A minimum of 10 years of relevant work experience.
3. Extensive expertise in broadcast equipment, including audio and vision mixers, radio communication products, cameras, and lenses.
4. Willingness to travel internationally for regional and global projects.

Interested Applicants, please click on Apply NOW or email your latest cv to [email protected]

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R2197438

EA License No: 21C0434

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
  Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
  Lead, promote, and influence vision for the successful development of department.
  Create strategic plan, goal setting and measurement system for overall growth of the department.
  Conduct and deploy volunteers for home visits for AMS members.
  Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
  Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.
  Recruit, train, and supervise AMS team to ensure the provision of quality care services.
  Organiseand facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
  Explore avenues for the expansion of the AMS with external parties.
  Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
  Gather and prepare supporting documents for government agencies submissions.
  Work with CRM vendors to ensure accurate integration of data.
  Maintain accurate records, prepare reports, and document programme activities and outcomes.
  Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
  Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
  Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

Desired ProfileTechnical -

PMP or Prince 2 Certification or equivalent project management qualification
Domain Knowledge – GSM/ CDMA Protocol level knowledge is a MUST
Expert Project Management skills including: estimating, scope management, budgetmanagement, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, team management
Skills and knowledge acquired through participation in the delivery of data integration initiatives in each of the following areas: change management, release management, configuration management, systems integration, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design
Experienced in handling solution, integration and testing related discussions
Knowledge of various system interfaces and commissioning activities
Use of project management tools like MS Project or equivalent
Sound documentation and presentation skills using Microsoft Office

Non-Technical –10+ years project delivery experience managing large or complex data integration projects as a Project Manager, Technical Lead, Lead Developer, or Lead Business Analyst
Strong history and track record of completing quality projects on time, as well as a proven track record coaching and mentoring others to success
Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company
Must possess combination of technical depth, written/verbal communication, project management, and client management skills
Experience in managing system integration projects with large telecom operators Experience with multi-party co-ordination.
Excellent written & verbal communication
Analytical skills and attitude for problem solving
Strong Project Management skills
Good Interpersonal and team building skills
Time Management. Ability to handle pressure and providing timely delivery
Ability to multi-task efficiently

Work Experience• 8+ years of experience in project managementEducational Qualification:• B.E. / B.Tech. , M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Overview: -

• Monthly Salary: Up to $5500 + AWB + Bonus (depend on EXP)
• Location: Loyang (Pasir Ris)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Oversee and lead the project team to ensure product deliver is within the stipulated time.
• Manage existing clients and meet new clients to generate more project.
• Liaise with client regarding product specification & requirements, cost, quality of a project and provide a quotation on it.
• Coordinate with internal team member (tool designer and engineering on design for manufacturing (DFM)) to ensure the product created meet client expectation.

You will need: -

• Minimum 2-4 years of relevant experience with managing skills in manufacuring industry.
• Relevant experience in manufacturing on moulding environment & mechanical product design will be an added advantage.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Responsibilities:

• Work with Pre-sales team and Project Manager to design solutions for exisiting and new clients and ensure that the project milestones and deliverables are met.
• Lead in designing and architecturing of cloud solutions based on business requirements and best practices.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Lead the technical resources to complete the required scope on-time.
• Ensuring the reliability, scalability, and performance optimization of the cloud services and applications deployment and integrations.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Research and evaluate on emerging cloud technologies, best practices, emerging trends, cloud service providers and technologies.

Requirements:

• 10 years of xperience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred.
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies.
• Strong leadership, communication, and interpersonal skills are essential for this role. Candidates should have experience leading teams, collaborating with stakeholders, and driving technical initiatives.
• Experience in leading a team of technical resources and provide mentorship and guidance to them (if neccessary)
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef. Ability to define infrastructure resources declaratively and manage them programmatically.
• Ability to work in a fast-paced, dynamic environment and collaborate effectively with cross-functional teams and stakeholders.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD

EA License: 20C0353

Responsibilities

• Responsible for product design of overseas F&B App project including offline and online ordering.
• Communicate with product development and operation business teams across borders to promote product development, optimization and implementation.
• Collect and analyze customer feedback, and continuously optimize the user experience and interface design of the product.
• In-depth understanding of user needs, propose and implement improvement plans.
• Have data sensitivity and be good at using data analysis tools to analyze user behavior and market demand.
• Continuously optimize product functions and user experience through data-driven decision-making.
• Excellent Chinese and English communication skills, able to communicate effectively with global teams and customers.
• Possess excellent copywriting skills, able to produce high-quality Chinese and English product documents and marketing materials.
• Develop and roll out implementable standard operating procedures (SOP) for SaaS services and store operations to ensure efficient operation of store operations and customer satisfaction.

Requirements

• Bachelor’s degree or higher, preferrably in computer science, information technology, marketing or related fields.
• More than 5 years of product management experience with product management experience in overseas markets preferred.
• Possess work experience in F&B APP or related industries is preferred.
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams.
• Past work experience in overseas brand catering design is an advantage.
• In-depth understanding of market dynamics and user needs of catering APP. Ability to formulate effective product strategies.
• Familiar with product development processes and agile development methods with excellent project management capabilities.
• Ability to use data analysis tools with solid data analysis capabilities and data-driven decision-making capabilities.

Transact/T24 Architect requirement

Experience - 15+ years

• Experienced in Private and wealth banking business domain. Knowledge on Securities, Derivatives, Structured Products modules in Transact.
• Experience as a Core banking Business Architect with hands-on knowledge on Temenos Transact R16 and higher and with Temenos Architecture know-how.
• Must be able to provide approach, strategic and system guidance on configurations and design.
• Strong understanding of banking processes and products.
• Experienced in end-to-end implementations.
• Must lead and facilitate workshops and effectively manage stakeholders.
• Understanding of deployment architecture, and infrastructure
• Exposure to TAFJ, Integration and Interaction framework (IRIS), API.
• Experience working in Agile environment.
• Must possess excellent communication, written, oral and interpersonal skills.

If you would like to know more about this role, do drop me a message or you can alternatively drop me an email stated below.

[email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterlyreferral-and-placement/are-employmentagencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.