Total 3,776 customer service manager job vacancies in Information Technology category in Singapore

JOB DESCRIPTION:

Division: Regional Product Marketing

Reports to: Regional Product Marketing Division General Manager

Functional Relationships with:

ASEAN and India Sales Team; Communicate and collaborate with Japan HQ and Oversea technical affiliate for products’ promotion, technical support / troubleshooting, and new technical feasibility collaboration, and creation.

Position Profile:
The Application Engineering Manager is responsible to support the General Manager for developing and executing engineering solution services for overall business plan and strategic direction of the organization, specifically in the areas of engineering solution mid-term strategy, new market exploration and creation & business generation. He/she offers strategic leadership by articulating in depth technical feasibility knowledge and proposals (including both hardware, software and system) to develop solutions for customer and explore new market. Additionally, he is required to collaborate with various functional group in Japan HQ and other regional-HQ to synergize business creation initiatives.

Key Duties & Responsibilities:

• Develop Application Engineering services’ strategies & policy to support the achievement of the overall business objectives for ASEAN + India region.

• Synergize the product policy and strategy alignment with various functional group (HQ and other RMC) for targeted business segments’ opportunities creation.

• Lead application engineering activities for ASEAN region and enhance business wins though value creation and technical consulting service.

• Accelerate of immediate business opportunities.

• Technical support for connectivity module (embedded engineering)

• Product feature & demo tools development

• Conceptualize and facilitate the integration of Murata’s products (connectivity, sensor, etc) into solution and proposal for customer.

• Identify the local unique requirement & business opportunity through tech application marketing.

• Support engineering requirement (S/W, system, and H/W) into additional solution.

• Provide technical feasibility & perspective for possible Layer 3 business in ASEAN region.

• Support the product/business case development process through total Murata’s qualification and approval compliance, including all phases of evaluation, PoC, DR and QC/QA into mass production.

ABILITY/COMPETENCY REQUIRED

· Master degree in Electronic Engineering or related field preferred.

· A minimum of 15 years of working experience in regional / global embedded engineering environment & electronic industries.

· Proven records of product/system development project with connectivity’s technologies.

· Strong proficiency in embedded electronics, S/W and development platform of various micro-controller.

· Excellent verbal, written communication, and presentation skills.

· Deep understanding of market trends and development experience.

· Excellent interpersonal and conflict resolution skills.

· Excellent organizational and leadership skills.

· Strong analytical and problem-solving skills.

Responsibilities:

• Plan and oversee technical projects, breaking them into actionable tasks with clear timelines and deliverables.
• Act as the central point of contact between engineers, sales teams, and external vendors, ensuring alignment and seamless communication.
• Provide regular, concise project updates to internal and external stakeholders.
• Facilitate robotic integrations with systems such as OpenRMF, door access controls, elevators, and other infrastructure.
• Identify potential risks and roadblocks, developing proactive mitigation strategies.
• Drive issue resolution to maintain project momentum and meet deadlines.
• Maintain detailed records of project requirements, timelines, and technical specifications using tools like Jira and Confluence.

Requirements:

• Proven experience managing engineering projects: 3+ years of experience in project management, or as an engineer who has led or actively coordinated projects.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills to collaborate effectively with technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Confluence, or similar.
• Interest in project management and willingness to learn agile methodologies.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Project Manager who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Project Manager

PM will be responsible for overseeing and delivering key project initiatives. This role involves planning, coordination, and execution of project activities to meet business objectives, ensuring alignment with stakeholders and compliance with regulations.

Key Responsibilities:

Project Planning and Management

· Develop and maintain detailed project plans, timelines, and milestones for the assigned scope.

· Coordinate with cross-functional teams to align on deliverables and dependencies.

· Identify risks and create mitigation plans to ensure project objectives are met.

Stakeholder Engagement and Communication

· Create a stakeholder map.

· Act as the primary point of contact between internal and external stakeholders.

· Facilitate regular updates through status reports, regular cadences, newsletters, or meetings.

· Ensure alignment on expectations and manage any conflicts or escalations effectively.

Execution and Delivery

· Oversee the successful execution of tasks related to [e.g., branding, compliance, product development, or launch activities].

· Monitor project progress, manage resources, and address bottlenecks promptly.

· Ensure adherence to regulatory, compliance, and organizational standards.

Business and Process Analysis

· Identify opportunities for process improvement and provide recommendations.

· Ensure seamless handover of completed deliverables to the operational teams.

Documentation and Reporting

· Maintain comprehensive project documentation (JIRA, confluence, gantt charts, etc), including task trackers, decisions, and lessons learned.

· Deliver high-quality presentations and reports for management and stakeholders.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

• Ample opportunities for professional growth
• Empowered to innovate and advance professionally within the company

About Our Client

Our client is a global leader in providing safety products that are designed to protect people from hazards in the workplace and other environments. The company operates in over 60 countries worldwide and serves industries such as construction, manufacturing and infrastructure.

Job Description

• Build on existing client relationships to generate new sales opportunities.
• Secure Residential, Commercial, and Government projects within the APAC region.
• Foster strong relationships with Consultants, Contractors, and other industry stakeholders to drive product adoption in the market.
• Provide training to external clients on product usage and benefits.
• Actively pursue new client opportunities to increase sales revenue.
• Meet and exceed the annual sales targets set by the management team.
• Negotiate commercial contracts across the region.
• Collaborate closely with internal teams to enhance product knowledge and better serve existing clients.

The Successful Applicant

• Experience in B2B sales, preferably in construction project sales, with the ability to pitch to key stakeholders.
• Strong APAC network with Architects, Consultants, and other industry professionals to promote the brand and capture market share.
• Results-oriented and capable of working independently, as you will be part of a lean team in Singapore and need to work with minimal supervision.

What's on Offer

This role is ideal for someone with a strong background in B2B sales, managing multiple stakeholders, and a desire to drive growth and success for the brand in APAC.

Contact

Tiffany Wong (Lic No:R22110815 / EA no: 18S9099)

Quote job ref

JN-082024-6521861

Phone number

+65 6416 9801

Michael Page International Pte Ltd | Registration No. 199804751N

Our client is actively searching for a Manager/Asst Manager, Data eXchange Unit to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Support and work closely with the Chief Data Officer (CDO) to develop and implement hospital's Data Strategy to enable data exploitation for meaningful and insightful decision making.
• Develop, review and update hospital's data-related policies to ensure alignment with Ministry of Health’s (MOH) and National Healthcare Group’s (NHG) data policies (e.g., MOH’s HealthTech Instruction Manual - Data Management (HIM-DM) and NHG Data Access & Sharing Policy).
• Oversee the management and maintenance of Platform for one-stop request in hospital (PorT) to facilitate data requests by hospital and NHG staff. Put in place protocol that complies with relevant data access, sharing, and security policies.
• Serve as a point-of-contact to liaise with other NHG institutions’ DXOs and external parties for data request as well as to contribute to NHG’s analytics and digitalization effort.
• Develop and implement proper data assets management standard operating procedures and workflows across the Data Life Cycle from data acquisition, fusion, access and distribution, to disposal (e.g. tracking and maintaining registries of data access, monitoring of data handling and disposal processes).
• Collaborate with relevant departments/units to build staff literacy, competency, capabilities, and knowledge in safe, efficient, and effective data exploitation and management on various platforms such as Oracle OBIEE/OAS, SharePoint, NGEMR, etc.
• Oversee the secretariat support for departmental and hospital working committees to support hospital’s digital transformation agenda and build communities of practice to share knowledge and best practices (e.g. Data Management Working Committee (DMWC) and Artificial Intelligence and Data Analytics (AiDA) Digital Innovation Technologies (DIT) committee).
• Lead change management, engagements, and communications with different levels of stakeholders, on issues pertaining to data management, data sharing, and data exploitation.

The ideal candidate will need to have the following qualities and experience:

• Degree in Computer Science, Computer Engineering, Computing in Information Systems, Information Management or Management Information Systems or related fields
• At least 5 years of relevant working experience in business data management and governance with experience in developing data strategy as a strong advantage
• Experience in handling compliance reviews or overseeing data management / IT systems is preferred
• Experience in data analytics is an added advantage
• Possess strong data and technological knowledge, covering recent topics such as data governance, data policies and data domains.
• Familiarity with public healthcare operations with working knowledge of data management, handling, and governance, and the regulatory requirements pertaining to the usage and sharing of data will be an added advantage

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Role Summary:

The Infrastructure Project Manager is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities:

• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
• Estimate the participants needed to achieve project goals.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Coordinate with all the Technical SMEs, PMs and vendors
• Raise appropriate Changes, Service request and Incidents required for project execution.
• Arrange appropriate downtime with Client PMs and stakeholders
• Manage the overall Infrastructure projects
• Effectively manage communications to all the stakeholders and owners before any scheduled change.
• Participate in Major Infrastructure weekends and client communication calls.
• Attend, including chairing where appropriate, all the Project Management and Client technical meetings.

Qualifications And Key Technical Skills:

• Bachelor’s Degree or equivalent education and/or work experience.
• 6+ years direct work experience in a project management capacity, including all aspects of process development and execution.
• Demonstrable experience of large scale Sever, Storage or any other Data Centre infrastructure migrations.
• PMP or Prince2 certified or any other relevant PM certification.
• Knowledge of ITSM tools and have prior experience in managing changes.

Below Skills/experience will be an advantage:

• Understanding of core IT protocols and systems (virtualization, servers, networks, storage, databases, data centers, and security).
• ITILv4 Certification.
• Banking/Finance IT domain experience.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Meta is a global leader in terrestrial and subsea network investment. Meta is continuously expanding our network infrastructure around the Globe to support our data centers, our fast growing user community and the new and innovative products that we are making available for our users. Developing, operating and managing network infrastructure the "right" way is synonymous with ensuring on-time delivery, high uptime, capacity availability, flexibility and capital cost efficiency in a safe and compliant working environment.

Meta is seeking an environmental expert to lead and manage environmental due diligence and environmental permitting for our APAC network (fiber optic cable) infrastructure portfolio. This position will support APAC region network investments and technical program management to oversee and mitigate environmental risks for network projects, and will coordinate with cross-functional teams, including legal, policy and communications. The nature of the projects will include direct investment in subsea and terrestrial projects, as well as supporting network infrastructure partner builds. Comprehensive regional-specific environmental permitting and technical expertise and as well as excellent communication, organizational and program management skills are required for this position.

This position will report directly to the Manager of the Environment & Water Team within the broader Site Development team under the Infra Data Center group. This position is full-time and located in our Singapore office. Travel may be needed approximately 20% of the time to visit sites, as well as attend internal, agency, and stakeholder meetings.

Responsibilities

• Lead and provide strategic direction on environmental permitting and regulatory compliance efforts for network investment and construction efforts in APAC, including Environmental Impact Assessments, and adherence to relevant APAC Directives and UN Directives (International Conventions).
• Understand, communicate, and align these approvals with Meta development timeframes.
• Scope, review findings, and provide direction to consultants and internal teams on environmental conditions and permitting requirements.
• Provide environmental risk management through the network project lifecycle from initial due diligence through execution and operation.
• Identify and evaluate environmental permitting risks and regulatory changes affecting relevant development projects with a focus on network installation.
• Ensure and track adherence to environmental compliance obligations, including those outlined in permits or planning approvals.
• Develop, summarize and communicate environmental obligations across multiple diverse Meta teams, including design, construction, and operations teams.
• Provide environmental expertise to diverse internal teams and coordinate with other teams about relevant issues and requirements, including coordinating with Environmental Health & Safety (EHS) teams where needed.
• Develop training and educational tools regarding environmental goals, compliance and awareness.
• Assist in facilitating the growth of the environmental program within Meta network and Data Centers teams as the company continues to grow and build environmental excellence.

Minimum Qualifications

• Bachelor’s degree and 12+ years professional experience in environmental science, engineering, planning, or other related field.
• Comprehensive professional experience in APAC Environmental Impact Assessments and pre-development efforts.
• Highly skilled in data management and project management platforms.
• Ability to effectively manage multiple projects and coordinate with internal staff and external consultants, vendors and other stakeholders.
• Self-motivator and able to execute and track tasks.
• Ability to work effectively in teams, and establish and maintain cross-functional and positive working relationships.
• Ability to effectively communicate and work with highly confidential information.
• Ability to travel domestically and internationally as needed (up to 20%).

Preferred Qualifications

• Experience working in environmental permitting for fiberoptic and/or international subsea telecom projects.
• Familiarity with marine and coastal eco-systems.
• Experience managing environmental and regulatory permitting risk on joint investments with multiple partners.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

1. Program Governance & Cadence: Develop and maintain Program governance framework and cadence with clear roles and responsibilities; Develop measures to evaluate success of departmental objectives.
2. Program Execution: Align the deliverables and outputs of individual projects; Identify workable processes, standards and best practices for how teams should manage projects; Monitor the progress and budget usage to ensure milestones are being met across various programs, highlight risk and critical issues where applicable.
3. Reporting and Program Documentation: Conduct data analysis and report on program performance; Provide comprehensive view of all projects to the Sponsors; Work with project teams to ensure documentation, supporting materials, and project plans are updated and readily available for internal teams and senior leaders.
4. Program Post-implementation: Define and measure program success; Set up, coordinate a clear feedback structure and platform; Identify opportunities for continual improvement.
5. Cross-workgroup coordination: Manage communications with all stakeholders; Check dependencies and the interfaces between projects; Collaborate cross-functionally to ensure resources are allocated effectively.

What you will do

• Program Governance & Cadence: Develop and maintain Program governance framework and cadence with clear roles and responsibilities; Develop measures to evaluate success of departmental objectives.
• Program Execution: Align the deliverables and outputs of individual projects; Identify workable processes, standards and best practices for how teams should manage projects; Monitor the progress and budget usage to ensure milestones are being met across various programs, highlight risk and critical issues where applicable.
• Reporting and Program Documentation: Conduct data analysis and report on program performance; Provide comprehensive view of all projects to the Sponsors; Work with project teams to ensure documentation, supporting materials, and project plans are updated and readily available for internal teams and senior leaders.
• Program Post-implementation: Define and measure program success; Set up, coordinate a clear feedback structure and platform; Identify opportunities for continual improvement.
• Cross-workgroup coordination: Manage communications with all stakeholders; Check dependencies and the interfaces between projects; Collaborate cross-functionally to ensure resources are allocated effectively.

You will be a great fit if you

• Education: Bachelor’s degree in business management, Marketing, Finance/Economics, Engineering or related analytical fields. MBA preferred Experience: 6-8 years’ experience in project/program management or in a similar capacity.
• Experience in a multi-national company and in working with different cultures and countries.
• Strong numerate acumen, strong project management skills. A good understanding of project/program management techniques and methods

Technical Manager

Salary: $7,000 - $10,,000 + 14-15 Days AL + Bonus

5 Working Days, 9am-6pm

Changi South (Between Tanah Merah / Simei / Expo MRT)

General

• Support Head of Engineering in training and developing the engineers on technical matters, including handling and operating all broadcast equipment.
• Assist with engineering technical tasks to ensure smooth running of daily engineering operations.
• Establish an SOP for Site Survey and prepare Production and

Technical

• Integration Layout Plan. To review and make relevant updates as required for process improvement.
• Implement design and make permanent layout for racks along with serial numbers and standard placing of panels.
• Support Head of Engineering to improve and test system designs.
• Support process of racks and kit standardization.
• Collaborate with Head of Engineering to establish a process for equipment testing and preparation.
• To review and make relevant updates on a yearly basis for process improvement.
• Ensure a process is in place for communication/escalation of technical problems on all projects.
• Research technical development standards for present and new technologies. Provide technical support of the company's service to clients
• Design the project template to cover the tasks needed for each project
• Keep the project task updated for each project on hand.

Before Project

• Review technical specifications of equipment and crew for quotation prepared by Sales Department.
• Participate in client/contractor meetings and site recce when required.
• Address clients’ technical queries prior to the project.
• Expand list of equipment from quotation to a detailed list (to include all equipment needed).
• Prepare Engineering book to include technical information regarding
• Router/Switcher I/O, Distribution assignments, cabin/room layouts etc. 17.Create a timeline for project preparation and set the targets. Adjust based on any changes subjected to availability of engineers at the base, shipping schedules, deliverables or scope of the projects.
• Communicate with Equipment Planner, Warehouse and Engineering Department to monitor the project and ensure it is on the right track.
• Check the equipment packing list and ensure that it matches the expanded list.
• Sign off and approve the Packing List to be used for a project.
• Prepare Production and Technical Integration Layout for each project with relevant technical information and ensure relevant parties receive it before project.

During Project

• Be part of the Support Team during project by monitoring the support email and respond to communications received.

After Project

• Conduct post-project evaluation on technical performance and issues encountered and suggest possible improvements for the next project.

Requirements

• Degree qualified in Electrical / Communication / Broadcast Engineering or similar related field.
• 10+ years of relevant work experience.
• An expert in equipment and products used in broadcasting; for example, audio and vision mixers, radio communication products, cameras, and camera lens
• Experienced in technical training for knowledge transfer

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Roles & Responsibilities

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

Responsibilities

• To manage large development and Production Support teams in an onsite offshore environment involving in excess of 100+ FTEs.
• Ability to demonstrate through experience the understanding and implementation of ITIL process.
• Manage overall team’s service quality and lead in any service recovery issues with clients.
• Provide expertise to identify and translate system requirements into software design artifacts.
• To be a Subject Matter Expertise and act as visionary and strategist for solution/application area.
• Survey market landscape for solution/application insights, direction, vendors, and methods.
• Act as technology leaders within our wider digital and technology practices, providing thought leadership, guidance and coaching to junior members of team.
• Interface and coordinate tasks with internal and external technical resources. Collaborate with Project Managers and technical staff to provision estimates, develop overall implementation solution/application plan, and serve as a lead as required, to implement the installation, customization, and integration efforts.
• Ability to manage the Fixed price engagement.
• Able to demonstrate on how scope, schedule and budget are managed effectively.
• To demonstrate good technical acumen by having strong technical background for effective management of the team.
• Broad BFSI domain knowledge.
• Responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

Skills Requirement

• Bachelor’s degree in Information Technology, Computer Science, Engineering or similar areas.
• Prior experience in managing multi-ethnic, multi-geo teams.
• 19+ years of experience in Relevant Field.
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
• Broad BFSI domain knowledge with in-depth knowledge in any one of the domain areas like Lending, Cash Management, Transaction Banking, Trade Finance etc.
• Proven hands on expertise in Core Java, JDBC,Json,XML parsing, EIP using Apache Camel And Performance Fine Tuning.
• Strong Experience in managing & designing EAI applications using Axway’s XIB/Synchrony, SAP XI/PI and Mercator.
• Good understanding of IT process, procedures & identifying and implementing the productivity improvement levers.
• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors.
• Good project management knowledge including various project management methodologies – like Agile, Waterfall etc.
• Experience of managing/ participating in RFP/Bid process including Due Diligence.
• Strong IT technical experience in any of the prominent technologies in digital, data / analytics etc.

Non-Technical / Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment.
• Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Excellent customer orientation and communication skills.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Sr. Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Responsibilities:

• Responsible for corresponding solution planning and design, technical proposal write up, business quotation & presentation, solution clarification, contract negotiation, etc.

• Analyse the competitor information to develop market insight and execute competitive strategies

• Work closely with account team for identifying business opportunities, conduct business development opportunities and follow through company strategy.

• Responsible for at least mid-high level customer relationship management.

• Conduct technical workshop for customers, analyse the existing problems and challenges of customers' existing networks, combined with industry development trends, to put forward future-oriented network design & solution.

• Work closely with customers, engineers and vendors to address and track end-to-end solution related issues.

• Responsible for project tasks assigned and to handle the tasks well within the given schedules.

• Provide coaching and mentoring for junior engineer(s), to ensure that the knowledge transfer is smooth and junior engineer(s) always perform up to company expectation.

Requirements:

• Candidate must possess at least master’s Degree in Computer Science/ Information Technology, Engineering (Computer/ Telecommunication), Engineering (Electrical/ Electronic) or equivalent major.

• Minimum 5 years of working experience in telecom industry with fix network solution(datacom/dwdm/pon or sdn controller etc.) and technology understanding.

• Minimum 5 years of projects management experience in fix network domain.

• Minimum 3 years of projects E2E solution design (HLD/OLD) experience on fixed network domain

• Vendor or Operator experience is essential.

• 5G knowledge and related project experiences is preferred.

• Knowledge about Huawei fix network solutions and products is preferred.

• Team player, self-motivated, result-oriented and highly independent.

• Experience in pre-sales, bidding / service sale is preferred

• Experience in marketing & sales will be an added advantage.

• Good product/solution presentation and negotiation skills.

• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

We are seeking a highly motivated and results-oriented IP/Network Product Manager to lead the development and delivery of cutting-edge fixed network solutions

Responsibilities

• Lead the planning, design, and development of innovative fixed network solutions, including SDN, PON, DWDM, routing protocols, and network architecture
• Collaborate with sales teams to generate new business opportunities, conduct pre-sales activities, and drive customer engagement
• Build and maintain strong relationships with key customer accounts, providing technical guidance and support throughout the entire customer lifecycle
• Oversee the successful implementation of network solutions, ensuring projects are delivered on time, within budget, and meet customer expectations
• Stay abreast of the latest industry trends, technologies, and competitive landscape in the fixed network domain
• Provide technical guidance and support to internal teams, partners, and customers
• Guide and mentor junior engineers, fostering a culture of continuous learning and excellence

Requirements

• Master's degree in Computer Science, Telecommunications, Electrical Engineering, or a related discipline
• 5+ years of experience in fixed network technologies (SDN, PON, DWDM, routing protocols) and network design
• Hands-on experience in network architecture design, including HLD/LLD
• Proven track record in project management and successful delivery of complex network solutions
• Experience working directly with network vendors and/or operators
• Understanding of 5G technologies and their integration into fixed network infrastructure
• Strong communication, presentation, and negotiation skills

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Main responsibilities

As a hands-on Delivery Manager and Run Specialist Lead, you will be part of an international team focused on running and supporting the bank’s FX and Money market Platform developed around Calypso, a software package from Nasdaq, and in house’s solutions.

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate run and build the bank.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Release management

• Define and implement in coordination with the release schedule of the Calypso applications
• Supervise and coordinate the release activities with the various stakeholders (I.e. Build team, Application Support…)
• Contribute in the continuous improvement of the release processes, tools and automation

Application monitoring responsibilities

• Define and implement in coordination with build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Qualifications and Profile

• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (Fixed Income, Money market...) and trade lifecycle with a deeper knowledge of Bonds, Repos and Securities.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Proficient in software development life cycle and Devops concepts
• Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
• Strong analytical or troubleshooting skills
• Good knowledge in Java, Linux/Unix, Database (E.g. Sybase, Oracle), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
• Knowledge of monitoring solution (E.g Splunk…)
• Strong perseverance and diligence towards attaining goals and effective time management
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Self-starter and ambitious

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Main responsibilities:

• Develop solutions following defined standards and high quality
• Ensure Code quality, delivery and maintenance with non-regression
• Study, evaluate and provide feedback on functional specifications in terms of technical feasibilities and efficiencies of the solutions
• Manage the application designs, involve in hands development of cloud native solutions
• Provide detailed estimation for development of solutions as part of agile-scrum ceremonies
• Take care of the technical documentations, quality and standards of program wide software engineering objectives.
• Supervise and contribute to the non-functional testing
• Perform design and code review for peers
• Mentor junior team members
• Perform level 3 Support of applications in production: analyze, troubleshoot and resolve issues as they arise, support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
• Support and guide the peripheral development teams (viz. Test Automation Team) with best practices in development, design thinking etc.
• Drive the technical upgrades of payment systems like GPP, GPS (vendor owned/in-house), as needed
• Proactive monitoring of critical payment system at the applicative level to avoid unjustified downtime of these systems and incidents around those
• Provide the technical solutions (like quick-win utilities) to support the analysis or testing activities in order to reduce/eliminate manual efforts of the team, wherever feasible
• Manage/Co-ordinate with Vendor Development team on their deliverables.
• Review/Challenge the Vendor team on their technical/solutioning approach.
• Influence & Ensure that vendor follows CACIB best practices on Software Factory

Job Requirements:

• Minimum of 10+ years of relevant experiences in Java-J2EE/cloud native software engineering, ideally in a banking environment with cash management / Payments processing domain, with at least 3-4 years of experience in cloud native / Kubernetes & Docker development, Streaming development on Hadoop platform will be added advantage.

Functional

• Basic understanding of payments and cash management domain and related software product development
• Work on complex systems and a challenging international work environment
• Good understanding of SDLC, with experience on at least one agile and design methodology (Scrum, XP, TOGAF…).
• At least one vendor Payment processing Product implementation knowledge (GPS, TPH, GPP, OPF etc.)

Technical

• Minimum 10+ years’ experience in web and stand-alone application design & development with Java/JEE/big data technologies in Unix/Linux environment.
• Strong ability to lead 5-8 technology enthusiasts
• Ability to performance tune applications for low latency and fault tolerance.
• Excellent understanding and practical experience of Spring Frameworks (IOC, Spring Data, Spring MVC, Spring Integration, Spring Boot etc.) & Spark Streaming Frameworks.
• Strong knowledge on code version management tools such as GitHub/GitLab/BitBuket.
• Experience with automated build and deployment tools eg. Helm Charts, ArgoCD, Jenkins, Gitlab runner, Nexus, Harbour, Maven or Gradle.
• Experience of working in TDD and BDD environment with standard testing frameworks (JUnit, Mockito, Cucumber, selenium and SOAPUI)
• Strong knowledge on distributed systems particularly on messaging brokers such as IBM MQ, RabbitMQ or Apache Kafka.
• Good knowledge of RDBMS (Oracle, PostgreSQL) and no SQL (Hbase, MangoDB) database systems
• Very good understanding of application system design, development, testing, deployment and maintenance using UML.
• Ability to assess interdependence and impact of a change at application level.
• Practical experience on shell scripting & Ansible equivalents for deployments and pipelines
• Good understanding on container technologies such as Docker and orchestrations through Kubernetes.
• Experience in Polyglot & sustainable developments through GO, Rust, Python etc are nice to have

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

Primary Responsibilities

Team Leadership & Management

• Lead, supervise, and mentor the technical support team, fostering productivity and morale.
• Conduct regular training sessions to keep the team updated on new technologies and support protocols.
• Define clear goals, objectives, and performance expectations for team members.
• Oversee recruitment, onboarding, and performance evaluations to build a high-performing team.

Customer Support

• Ensure prompt and effective resolution of customer issues to achieve high satisfaction levels.
• Serve as an escalation point for complex or unresolved technical problems.
• Monitor customer feedback and address recurring issues proactively to improve the customer experience.
• Develop strategies to enhance customer support operations and service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement and manage ticketing systems, reporting tools, and communication platforms.
• Analyze support trends to optimize workflows, improve efficiency, and reduce resolution times.

Technical Expertise

• Maintain in-depth knowledge of the company’s products, services, and technologies.
• Guide the support team in technical troubleshooting and resolving complex issues.
• Collaborate with product and engineering teams to address recurring technical challenges and improve products.
• Stay informed about industry trends and integrate best practices into the support process.

Communication & Collaboration

• Act as a bridge between the support team and other departments, such as sales, marketing, and product development.
• Provide senior management with regular updates on team performance, customer satisfaction, and operational challenges.
• Liaise with external vendors or partners to resolve third-party technical issues.
• Effectively communicate technical concepts to non-technical audiences and stakeholders.

Strategic Planning

• Develop and implement strategies to scale support operations in alignment with business growth.
• Allocate resources efficiently to meet current and future support demands.
• Establish and enforce customer service policies that align with company objectives.

Risk Management

• Identify risks in support processes and develop strategies to mitigate them.
• Ensure compliance with regulatory standards and data protection laws.

Metrics & Reporting

• Monitor support metrics such as first-response time, resolution time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
• Leverage data-driven insights to refine processes and improve service quality.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, IT Engineering, Business Administration, or related fields.
• A minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on expertise in troubleshooting software, hardware, networking, and systems.
• Familiarity with ITIL frameworks or similar methodologies.

Technical Proficiency:

• Strong knowledge of Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), and Cloud Platforms (AWS, Azure, Google Cloud).
• Proficiency with helpdesk tools (e.g., Zendesk, Freshdesk), CRM platforms (e.g., Salesforce), and monitoring tools (e.g., Nagios, SolarWinds, Datadog).

Certifications (Preferred):

• CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma certifications are advantageous.

Skills:

• Exceptional leadership, goal setting, and performance management abilities.
• Strong organizational and project management skills, with a strategic mindset.
• Expertise in conflict resolution, adaptability, and working under pressure.
• Commitment to delivering high-quality service and maintaining customer satisfaction.
• Excellent communication and interpersonal skills for handling escalations professionally.

Job Description
In your new role you will:

• The owner at Infineon of your applications defining and steering the global application G2M strategy as a central figure between Infineon Product Development and Regional Sales and Marketing teams.
• Grow a deep market understanding allowing you to provide guidance on application market outlook and understand the market cycle, growth potential and application match to the Infineon portfolio.
• Understanding the key technical requirements allows you to maximise the Infineon bill-of-material for the applications you own and communicate those requirements to key stakeholders in different product lines to create business cases leading to new product developments.
• To the point in communicating the value proposition of Infineon products inside your application and ability to visually benefits in comprehensive G2M collaterals.
• Be responsible to grow your applications revenue and design-win executing your G2M strategy with your regional sales and marketing organization.
• Deploy and adjust operative pricing guidelines on application level.
• Able to coordinate and drive system developments involving multiple key stakeholders like product lines, and application engineering or divisions.
• Show your wide Application know-how on global customer meetings and you will represent Infineon in both internal and external fairs and sales events.

Your Profile
You are best equipped for this task if you have:

• Degree in Engineering (e.g., Electrical, Material Science, Informatics), Marketing or similar areas; MSc or advanced degree preferred
• More than 7 years of experience in semiconductor or home appliance consumer industry with experience in a marketing/business development or application engineering role
• Broad systematic technical understanding to translate customer system requirements into semiconductor product parameters (e.g.:hardware, software, pricing)
• Proven track record of developing and executing marketing strategies, with strong understanding of market trends and customer needs
• Direct work experience in motor control, power circuits, sensors or microcontrollers is preferred
• Excellent presentation and communication skills;
• Ability to work in cross functional project teams and leadrequirement definitions
• Familiar with value and supply chain of OEM/ODM and distribution networking
• Open-mind person with strategic mind-set; excellent team player;
• Able to work under pressure, willing to travel (40%)

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

You will apply your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact, and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

We’re looking for Manager to join our Technology Consulting practice with experience in any of the following:

Technology Consulting

• Cybersecurity
• Data & Analytics
• Digital & Emerging Technologies
• Technology Solution Delivery - SAP & GRC
• Technology Transformation

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• A Degree in one of the following: Accountancy, Business, Marketing, Computer Science, Computer Engineering, Analytics, Information Technology or equivalent
• At least 6 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 or boutique consulting firm is highly desirable
• Experience in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can demonstrate that you meet the criteria above, apply now.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.

Responsibilities:

• Lead and guide software delivery teams to implement solutions.
• Analyze project requirements, Design and develop software systems and applications to meet customer's needs.
• Work with Project Manager and stakeholders to ensure timely and successful delivery of the project scope within timelines
• Serve as a technical advisor to the development team, offering troubleshooting support and driving issue resolution.
• Prepare and maintain technical documentations and design plans
• Provide System Enhancement Recommendations such as modifications or upgrades to existing software systems and applications to enhance performance.
• Ensure compliance with industry standards, regulations, and best practices (e.g. SGTS, GCC, IM8, etc.)

Requirements

• Experience in infrastructure architecture (on-prem/cloud), database architecture and networking
• 5-8 years of experience in software, systems design and implementation.
• Experience in pre-sales consulting would be added advantage
• Experience as a Solution Architect would be a plus
• Proficiency in software development languages such as Java, Python, C++, or others

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities:

• Presale support including quote, network design, proposal, pre-sales testing support, etc.
• Responsible for organize, reply, clarification the tender/bidding.
• Establish and maintain good customer relationship; seek out, identify, develop and close business opportunities with key service provider accounts.
• Collect and analyse all marketing information to complete market insight and ensure product competitiveness.
• Manage all activities and coordinate between Huawei and our service provider accounts; produce and deliver formal business proposals and presentations to promote full range of Huawei Technologies solutions to defined customers.
• Identify key customer requirements and coordinate with Product Management and Engineering to ensure that these requirements are implemented in the products.
• Create co-operative business plans with service providers and their partners, help to define new business models and support product features.
• Identify, quantify and recommend action plan to address new business opportunities according to overall strategy.

Requirements:

• Minimum Bachelor Degree in Electronic & Electrical Engineering/ Telecommunication/ IT or equivalent qualification.
• Good knowledge in the fields of Core Network including: 5G, VoLTE etc.
• Good understanding of customers’ needs in order to design the desired solution.
• 3 years of related product technical pre-sales working experience in ICT industry.
• With tender/bidding project experience.
• With proven ability to partner with service providers and develop new business models for service subscribers using new technologies.
• With proven ability to manage customer accounts in cooperation with Sales management& proven record of sales target.
• Detailed knowledge of carrier business models and service management strategies.
• Excellent collaboration skills with different levels of people & dept (Product Management, Engineering, Marketing).
• Creative and with good problem solving skill.
• A result oriented person and willing to accept new challenges.
• Good English communication and writing skills. Ability to communicate bilingually in Mandarin and English where Mandarin is essential to communicate with colleagues in the head office in China.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

Responsibilities

• Lead and mentor Deskside team, providing LI & L2 support to users
• Lead cross-functional teams in rolling out end-point related projects in coordination with involved vendors
• Lead cross-functional team for the participation of customer’s major event/meeting starting from preparation, dry-run sessions to the completion of actual event/meeting

Administrative Leadership

• Responsible, including talent acquisition, employee development and mentoring, and performance management
• Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention
• Support the advancement of staff competencies through the creation of development plans
• Assess the effectiveness of team responsibilities and accountabilities and make recommendations as needed
• Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided. Such an environment may include attendance at regional or national conferences staff members as appropriate
• Provide general technical assistance, consulting and direction to staff. Identify training needs and assist in developing training plans
• Assist in development, modification, review and maintenance of procedures and operations guide

Technical Leadership

• Coordinate the review and ongoing management of the Deskside support team
• Understand business needs and processes
• Lead the assessment, justification, implementation and integration of end point technologies including laptops, mobile devices and related devices and technologies
• Coordinate and support Temasek key events held onsite or offsite
• Engage stakeholders to understand business requirements and ensure smooth execution of events
• Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests
• Accountable for maintenance of end point devices
• Ensure that all end point systems stay up-to-date and compliant with updates and security patches
• Determine and identify opportunities for system improvement
• Provide response to system hardware and operating system software problems as necessary
• Facilitate and maintain relationships between vendors, assist in reviewing of contracts

Project Management

• Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team
• Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.

Requirements

• Degree holder
• Up to 8 years of relevant experience in end-user support and Microsoft technologies
• Ability to discuss technical issues effectively with technical professionals and non-technical users
• Strong understanding of the technology lifecycle and development methodologies
• Strong analytical skills including the ability to understand and document business/clinical processes, and the ability to identify opportunities to improve processes through technology
• Ability to manage project implementation teams and individuals, and monitor the deliverables of each team to ensure milestone completion
• ITIL-certified

Preferred Requirements

• Knowledge and/or hands-on experience in IT infrastructure

Company Overview:

Traveloka is a leading technology company that provides a one-stop travel and lifestyle platform for customers in Southeast Asia. Our platform offers a wide range of travel-related services, including flight and hotel bookings, activities, attractions, and more. With a mission to empower travelers with seamless experiences, we're committed to pushing the boundaries of technology and innovation in the travel industry.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

About the role:

We seek a visionary and experienced Data Manager to head the Financing products analytics team. In this leadership role, you will build and manage a high-performing data team that provides data-driven insights and support to our Financing products business groups. You will be pivotal in developing and implementing data strategies that maximize user acquisition, improve conversion rates, and ensure responsible financial practices across both verticals.

Responsibilities:

• Lead and manage a team of data analysts, ensuring their skills and expertise cater to the specific needs of the Financing products team.
• Partner with Financing products commercial stakeholders (e.g., Marketing, Sales, Product) to understand their unique business objectives and translate them into actionable data requests.
• Develop and implement a unified data strategy for financing activities aligned with company objectives.
• Design, build, and maintain data pipelines and dashboards to track key performance indicators (KPIs) for user acquisition, conversion, transaction behavior, credit risk (PayLater), insurance economics, and fraud
• Conduct in-depth data analysis to identify trends, growth opportunities, and improvement areas in user acquisition, conversion, risk management, and product development (for Financing products).
• Leverage data to inform credit risk modeling for PayLater and actuarial modeling for insurance, ensuring responsible lending and product offerings.
• Communicate complex data insights in a clear, concise, and actionable way to both technical and non-technical audiences.
• Stay up-to-date on the latest data science trends and technologies relevant to the FinTech and insurance industries, and implement tools to enhance Financing products analytics capabilities.
• Foster a collaborative and data-driven culture within the Financing products teams.

‎

Requirements:

• Minimum 7+ years of experience in a data leadership role, preferably within the financial technology industry.
• Proven experience in managing and mentoring data analysts.
• Strong understanding of data analysis methodologies, including SQL, statistics, and machine learning (a plus).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Experience working with data pipelines and cloud platforms (e.g., GCP) (a plus).
• Excellent communication and presentation skills, with the ability to translate complex data insights into clear and actionable recommendations for non-technical audiences.
• Strong leadership skills, with the ability to motivate and inspire a team.
• Strategic thinking and problem-solving skills.
• A passion for the travel industry and a deep understanding of online travel agent (OTA) business models (a plus).

‎

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Music Partnership Program Manager

• 12 months contract
• Hybrid work arrangement
• Work location: Central area

The Opportunity
This role will manage key partnerships programs across FB and IG in APAC and EMEA and will collaborate with Music Label Partnerships and Content Marketing teams to ensure coordinated and best-in-class program opportunities for our partners.

• Partner with Music Labels Partnerships teams to ensure a comprehensive music strategy that supports our efforts to connect the global community (more linked with Reels marketing program and strategy)
• Drive communication, education, data management, performance and reporting across partnerships programs
• Remain as a source of insights as it pertains to the development and performance of programs
• Elaborate case studies and other education materials to support internal and external parties
• Support the Strategic Partnerships Managers in the planning, execution and measurement of the programs with local and regional labels in APAC and EMEA

Your Background

• 5+ years of experience in the music industry, including in a program management, project management, partner management, operations or equivalent function
• Good understanding of what a label is looking for, buying labels and assessing performance and campaign variables.
• Experience in digital marketing + music industry background, data analysis or performance marketing
• BA/BS degree in marketing, communication, cultural management
• Experience in music partnerships and program management for global organizations
• Experience in commercial leadership with business development and operational experience with technology companies
• Experience with digital business models and technology
• Music industry experience, including understanding of web and mobile technologies impact on content distribution globally
• Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
• Scrappy, resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
• Strategic experience and communication skills

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Castlery creates furniture that opens everyones’ eyes to the spaces they already have - and the life that’s yet to be lived in them. By working directly with designers and manufacturers, we bring iconic high-end furniture to our customers without high street price tag.

As an e-commerce and retail startup, we move decisively based on good data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself.

What You’ll Be Doing

• Lead Castlery’s data science practice and data product development for all departments, including Marketing, Customer Experience, Supply Chain, Category Management.
• Build a data-driven organisation by defining and answering key business questions with other teams, applying most appropriate models and data technology.
• Work with Technology and Data teams to implement appropriate data architecture to enable high availability and good performance of data products.
• Improve how business teams operate by incorporating data science solutions into day-to-day operations and strategic decision making.
• Responsible for professional development of team of data scientists and analysts.
• Create and own Castlery’s data science and product road map.

What You’ll Need

• University degree in Mathematics/ Statistics, Computer Science/ Engineering, Data Science or other equivalent degrees with outstanding record of academic achievement.
• Proven track records of working as senior-level Data Scientist, developing production data systems using machine learning, optimsation, simulation etc.
• Passion for solving challenging problems by leveraging on 3rd-party data science solutions or building the required products in house.
• Entrepreneurial spirit to develop innovative solutions from scratch.
• Good command of programming languages (Python, R), their related data science libraries.
• Excellent communication skills and ability to influence people from various departments.
• Ability to deliver complex ideas effectively, both verbally and in writing, in English.

Job Descriptions:

1. Network Management:

- Design, implement, and maintain the organization's network architecture, encompassing routers, switches, firewalls, VPNs, LAN,WLAN,WAN, and voice communication systems.

- Conduct capacity planning to anticipate future network growth and ensure scalability to meet business requirements.

- Develop and maintain IP address planning and management strategies to optimize network addressing and subnet allocation.

- Implement change management processes to minimize disruption during network modifications, upgrades, and deployments.

- Establish network devices configuration baselines and conduct regular monitoring to identify deviations and optimize network performance.

- Plan and oversee network infrastructure upgrades, including hardware and software enhancements, to ensure compatibility, performance improvement, and security compliance.

2. Cybersecurity Operations:

- Develop and implement network security measures to protect the organization's systems and data from unauthorized access, breaches, malware, and other security threats.

- Monitor and respond to security incidents, conducting forensic analysis and ensuring timely incident response and resolution.

- Implement and enforce security policies, standards, and procedures to comply with regulatory requirements and industry best practices.

- Implement and manage threat event platform to detect and respond to potential security threats in real-time.

- Deploy and manage Honeypot systems to detect and analyze unauthorized access attempts and potential threats.

- Utilize SIEM (Security Information and Event Management) solutions for centralized logging, analysis, and correlation of security events across the network.

- Perform log analysis to identify security incidents, anomalies, and trends, taking proactive measures to mitigate risks and strengthen network defenses.

3. Project Management:

- Plan and oversee network infrastructure and security-related projects, including upgrades, migrations, and deployments.

- Manage project timelines, resources, and budgets to achieve project objectives and deliverables.

4. Incident Response and Disaster Recovery:

- Develop and maintain incident response plans and procedures for network and security incidents.

- Coordinate with cross-functional teams to ensure effective response, containment, and recovery from cybersecurity incidents and emergencies.

Job Requirements:

• Industry-related experience as a Senior Network Engineer or Network Administrator
• Solid background in network administration and architecture
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Familiarity with access control models and network security
• Knowledge of coding languages for scripting (e.g Python, Perl)
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
• Solid understanding of network operating systems (JUNOS, Cisco IOS)
• Sharp troubleshooting skills
• Ability to work independently
• Organizational and mentoring skills
• BSc/BA in Computer Science, Engineering or a related field
• Certifications such as CCIE, CCNP,or equivalent are highly desirable.