Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Drive end-to-end delivery of programs/initiatives which include defining objectives & outcomes, proposing approach and establishing process and governance framework.
• Track initiative/program status and provide progress updates into the governance meetings with stakeholders. Highlight risks and issues. if any.
• Partner Learning & Development team and Tech SMEs to drive tech competency across Tech teams, ensure fit for role.
• Collaborate widely with RMG, EASRE and Tech teams to strengthen tech risk culture, embed risk mindset and behaviours.
• On consequence management, consolidate the list of breaches and/or incidents on a quarterly basis to highlight hotspots and key themes, skill deficiency at Tech EXCO for management oversight and intervention, if required.
• Support Genesis Project which enable Platforms to seamlessly Plan, Track and Adapt their resource allocation, provide technology spend transparency.
• Support on business management and adhoc initiatives, if any.

Requirements

• Bachelor’s degree with at least 8-10 years of experience preferably with exposure in Banking and Finance industry and in Technology environment.
• Self-driven, resourceful and able to multi-task.
• Detailed and meticulous with strong data analytical, problem solving and execution skills.
• Able to influence decision-making through clear storytelling; simplify complex concepts and deliver the ideas in a clear and concise manner.
• IT savvy, proficient in MS Excel and Power point skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Key Responsibilities

• To provide reliable leadership and support through the SDLC phases.

• To identify early and escalate critical delivery showstopper with proper context timely and to propose viable solutions or workarounds where possible.

• To deliver assigned project from start to go-live.

• Work with multiple internal and external teams in implementing projects.

• Perform impact analysis on Change Requests and document proposed solution and estimated required effort.

• Review and contribute to test planning for SIT and UAT.

• Setup and maintain application platforms in Linux/Unix, Oracle environment.

• Coordinate and support System integration testing and UAT.

• Change management and application implementation support using Aldon, Control-M/Tivoli/Autosys.

• Work with Infra and change management teams for application deployment activities in DevOps environment.

• Investigate, review audit and security findings and propose and effect mitigation and resolution solutions post governance approval.

Key Requirements

• Experience Level: 6 to 12 years.

• Experience in understanding ETL requirements for Compliance related systems (NetReveal, Actimize, etc.)

• Working knowledge in Linux and Oracle based applications.

• Working/hands-on experience with the setup/configurations of Informatica PowerCenter preferred.

• Minimum 3 years of financial services industry experience.

• At least 5 years of ETL domain experience preferred

• Plan and execute project work schedule to meet the project goals and datelines with different sector clients such as government, commercial and private.
• Prepare, update and present project work progression report in the meeting with the customer.
• Conduct system configuration setup, troubleshooting and commissioning for the ELV equipment such as CCTV system, door access card and intrusion detection system.
• Provide CCTV installation and design advise to the client during site survey.
• Manage and coordinate the contractor and stakeholders to ensure smooth implementation according to the project schedule.
• Negotiate the quotation with contractor before raising up the quotation for approval by management.
• Prepare and update the project documentation such as user manual, floor plan drawing and schematic drawing.
• Provide training to the clients and end users on the system features and operation.
• Provide technical support to the maintenance team after the commissioning.
• Maintain positive relationships with clients, address concerns and ensure clients are satisfied with the delivered solutions.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Global MNC company in the Automotive sector. Due to their current expansion plan, they are looking for a Program & Project Manager to join their Project team, in hopes of developing the current high performing team. They are located in West – easily accessible.

Responsibilities:

• Oversee and guide teammates to achieve targets
• Assume responsibility for addressing clients and project-related problems, collaborating with teammates to resolve
• Facilitate collaboration with other stakeholders, both locally and internationally, when necessary.
• Offer suggestions to mitigate issues as needed.
• Create and utilize schedules for project duties, ensuring deadlines will be met across different projects.
• Prepare necessary documents and ensure timely communication of project status to all parties
• Demonstrate flexibility in meeting timelines, be adaptive to unforeseen circumstances.
• Engage in multiple oversea trips for project initiation
• Support quotation procedures by providing achievable details, workforce forecasting and development schedules.
• All other ad hoc duties as assigned

Requirements:

• Minimum Degree
• Minimum 3 years of relevant experience in Automotive industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. In-depth understanding LIVE scenes, constructing a stable and reliable core business architecture

2. Building advanced compliance-ideal architecture, a global low-latency and high-consistency system

3. Confronting challenges in global multi-datacenter environments and multiple market regions, establishing a leading research and development quality and efficiency system

4. Participating in global collaboration and driving the implementation of technological innovations

Qualifications

1. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

2. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

3. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Participate in end-to-end projects for system implementation and system integration with other AML systems.

• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan.

• Communicate complex technical solution to other teams and business users in layman’s terms.

• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support.

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards.

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule.

• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested.

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result.

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment.

• Manage project change request approval windows and deployment schedule.

• Facilitate and provide technical and testing support before and after production deployment.

• Liaise with other units across IT and Business in the organization.

• Manage external vendors for project delivery within schedule.

Key requirements:

• At least 10 years of experience / knowledge in Unix Shell Scripting, Oracle, Java

• At least 10 years of experience in system and software design and UI/UX design

• Ability to multitask effectively and handle large amounts of data.

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English. Good to Have

• Experience in Hadoop ecosystem and technologies.

• Experience in NoSQL database or Big Data.

• Experience in Control-M, Git, Jenkins, JIRA.

• Experience in SharePoint and Confluence

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. Responsible for the development and optimization of Core Service

2. Optimize global data storage consistency

3. Tech optimization includes CAP theorem, cache systems, various database governance, etc.

Qualifications

Job Requirements

1. Preferred experience in multi-datacenter architecture optimization, high concurrency and availability system design, and relational, kv and graph databases

2. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

3. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

4. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Requirements:

• Manage the service and maintenance operations cycle.
• Act as the primary point of contact for client representatives regarding service and maintenance queries.
• Coordinate with internal parties to ensure resource allocation and project scopes are adequately met.
• Support and lead the service team.
• Manage service strategies, outline operational plans, allocate resources effectively, and monitor key performance indicators.
• Innovate team deployment and task allocation strategies to enhance service delivery.
• Oversee daily interactions with clients, aiming to exceed their expectations and improve engagement.
• Continuously identify opportunities to boost client satisfaction and strengthen business relationships.
• Understand each client’s industry, structure, and strategic goals.
• Manage various operational aspects of the service team.
• Ensuring timely and successful completion of service obligations to clients.
• Additional duties as assigned.

Responsibilities:

• With Diploma or Nitec in Electrical or Electronic Engineering
• At least 4 years of relevant working experience.
• Prio experience with Security Technologies (CCTV, Intrusion Detection Systems, etc)
• In-depth knowledge and experience with hardware and software.
• Experience with security systems configuring and programming applications is added advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

We are looking for an experienced Assistant Program Manager with solid technical knowledge and experience on crafting and implementing AI/ML Products and Solutions, to accelerate incubation and delivery of new AI/ML based media and business capabilities.

You will collaborate with both Internal & External stakeholders to manage the full lifecycle of adopting and/or building AI/ML technologies to optimise productivity and efficiency and provide great customer experience, across all our digital Products and Solutions.

Responsibilities

• Partner and collaborate with Internal department leaders and stakeholders to define and deliver valuable AI/ML Products & Solutions
• Collaborate and manage External services provides to design and scope out AI/ML solutions to address internal challenges and business needs
• Drive technical discussions and scoping meetings to establish key features, milestones, and deliverables.
• Developing implementation plans for taking projects from a conceptual phase to full implementation
• Providing direct technical expertise for AI/ML related opportunities
• Leverage knowledge and experience to solve cross-organizational issues and remove blockers.
• Drive excellence in Program Management fundamentals through mentoring, sharing, and improving internal workflows.

• Bachelor's degree in Artificial Intelligence, Computer Science, Computer Engineering or related fields
• 5+ years directly involved with software delivery and/or technical implementation
• 3+ years of working and implementing AI/ML Products and solutions
• Experience working on Generative AI projects is a strong plus
• Technical depth in shaping and designing AI/ML architectures and infrastructure
• Strong knowledge and experience with Cloud Infrastructures
• Experience with Lean/Agile/Scrum methodologies, tools and practices
• Ability to distil information and communicate directly with stakeholders
• Experience working in a fast-paced, results-oriented team.
• Experience working in Media & Entertainment industry is a strong plus
• Aptitude of working on multiple projects in parallel

Responsibilities:

Software Development

• Diagnose and resolve technical hardware / software issues
• Design and develop software program according to detailed functional specifications
• Understand customer’s business and technical requirements
• Support customers testing and fix any reported issues promptly
• Commit to meet target deadlines

System Maintenance & Customer Support

• Deliver responsive and high quality service to customers
• Follow closely to company’s support procedure and escalate client issues to company’s management as appropriate
• Understand the systems assigned for maintenance and support
• Update customer and internal documentation
• Oversee and manage project implementation
• Possess a diploma in Computer Science or professional certifications in IT, eg: MCSE, CCNA, CNE, CLP, ASE, APS Knowledge in networking set-up and troubleshooting;
• Knowledge in routers, firewalls and peripherals troubleshooting;
• Knowledge in Installation and configuration of MS Windows 2003/2008 Cluster on Exchange, SQL, Domino Notes;
• Working knowledge of Microsoft AD design, routers, firewall storage area networks, Microsoft Exchange, Citrix or Lotus Domino server Good working knowledge on Symantec Netbackup, Backup Exec or;
• Strong technical skills in MS Windows NT/ 2000/ XP/ VISTA/ 7/ MS OUTLOOK/ MS OFFICE;
• Excellent spoken/ written English, communication and documentation skills;
• Able to start work within 1 month or less;

Skills Experience

• NITEC in Engineering / IT related fields
• Knowledge of PC setup, Installation and Software updating
• Experienced in database design (i.e. creation of tables, indexes)
• Proficient in both Windows From and NET web application programming in Visual
• Knowledge of Server 2003, 2008 and 2012 and above Installation and Configuration
• Able to setup and maintain the server
• Knowledge in Exchange, Mail, DHCP, domain server
• Knowledge in VOIP and Firewall

about the company

Our client is a leading MNC A1 main contractor. They’re now on a look out for an Assistant Technical Manager to support their building projects.

about the job

• Lead a team of design/planning engineers to support in the coordination of design drawings and conduct meetings
• Be responsible for all technical matters of the projects to provide technical support to the project and site team.
• Ensure that the overall construction activities, details are coordinated in compliance with client’s and authorities’ requirements.
• Assist PM in the overall planning, BIM coordination, construction methodology and checking of drawings.
• Review and provide solutions to technical problems as well as planning, monitoring and reporting work progress for building and civil projects.
• Setting goals and targets to ensure that the conflicts and discrepancies within and amongst disciplines are resolved timely for construction on site.
• Upkeep all submission, response for the submission and approval. Monitor the status of the submission and pursue response accordingly
• Formulate value engineering with consideration for time, cost, safety and quality for PM’s review.
• Actively contribute in technical discussions, site planning and site meetings.
• Develop Standard Work Procedures for all critical and major work activities.
• Ensure that the as-built and O&M manual are prepared correctly and timely.

job requirement

• Degree in Civil Engineering or relevant disciplines.
• Minimum 10 years of relevant working experience
• Proven track record in construction projects
• Candidates with experience in a design consultancy firm will have an added advantage.
• Registered Professional Engineer will have added advantage for consideration
• Strong familiarity with authority submissions and regulatory requirements.
• Proficient in Microsoft Office, AutoCAD and knowledge of BIM.

If you are interested in the position, kindly apply or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Role Purpose

This position is accountable for the delivery of the regional snacks agenda for the Developed and Emerging Markets. The role requires the management of multiple concurrent projects varying in complexity, at local and international Kellanova facilities, with joint ventures and contract manufactures, and includes new product introductions, renovation of existing products, geographic expansion, supply chain and new business acquisition projects.

The purpose of the position is to facilitate an effective and efficient project management and review process, ensuring the appropriate preparation of technical and commercial information to support the stage gate approval process. The focus on Portfolio Management will ensure the right projects are executed, in the right way, to deliver the best return for the business.

This position is the conduit to provide local, regional and global RQNT innovation information to ensure that all systems are regularly updated to enable accurate reporting of innovation metrics. Having a responsibility to work with global RQNT & IT leads to maintain systems and to rollout new systems and processes, including upgrades and associated training across the region and provide user support for issue resolution as required.

Accountabilities

• Contribute to the leadership, development and maintenance of the Innovation project calendar.
• Contribute to the leadership and development of project resource planning.
• Provide coaching, training and refresh of the stage gate process to gate keepers – consults / decision makers as well as peers
• Responsible for the development, timely, complete and accurate maintenance of project data, timelines and program/project status dashboards and or tracking tools
• Provide leadership and guidance to LPM’s in executing multiple and complex projects using the Kellanova Stage-Gate model.
• Provide leadership and education to cross-functional teams in executing multiple and complex projects
• Provide mentoring and support to the LPM team.
• Provide training, support and administration for existing or future Project & Portfolio Management information system
• Build relationships with internal and external stakeholders and contributors to ensure maximum efficiency and effectiveness of project management.
• Present project updates to Leadership as required.
• Prepare and present AMEA Snacks innovation reports to the Global and Asia Pacific Leadership Team, as required.
• Identify project issues and develop contingency plans to mitigate risks.
• Manage the regional Monthly Innovation Meeting process to facilitate the timely consult and approval of project stage gate documents and chair stage gate approval meetings.
• Develop &/or facilitate implementation of innovation process improvement initiatives.
• May lead or have oversight of key supply chain initiatives in the region.
• From time to time based on business priority and complexity, execute other project types such as Packaging Work and Commercial Innovation.

Knowledge, Skills and Experience

• Tertiary qualifications in a science, engineering, business or related degree
• Significant business experience (min. 7-8 yrs) in managing multiple and complex business projects
• Experience in the food manufacturing industry and the FMCG sector is preferable
• Strong people leadership, business, financial acumen and communication skills
• Able to build strong working relationships with all levels and across business functions to effectively execute projects and programs
• Strong collaboration and influencing skills
• Self-driven and well organized have high standards of organisation & accuracy
• Ability to demonstrate critical thinking with strong problem-solving skills
• Solution and results-focused mindset.

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

A leading provider of audio-visual and ELV solutions in Singapore, specializing in delivering high-quality, innovative projects to a diverse range of clients across various industries. We are committed to excellence, reliability, and customer satisfaction, and we are looking for a dynamic Project Manager to join our team and drive the successful execution of our projects.

As a Project Manager, you will be responsible for overseeing the planning, execution, and completion of audio-visual and ELV projects in Singapore. You will play a crucial role in ensuring that projects are delivered on time, within budget, and to the highest quality standards, while also meeting client requirements and expectations.

Key Responsibilities:

1. **Project Planning and Scheduling: **

• Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Coordinate with internal teams, subcontractors, and suppliers to ensure timely delivery of materials and services.
• Anticipate and mitigate potential project risks and challenges.

2. **Project Execution and Management: **

• Oversee the day-to-day activities of projects, ensuring adherence to schedule and budget.
• Conduct regular site visits to monitor progress, resolve issues, and maintain quality standards.
• Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or inquiries.

3. **Team Leadership and Collaboration: **

• Lead and motivate project teams, fostering a collaborative and high-performance work environment.
• Delegate tasks effectively, ensuring that team members understand their roles and responsibilities.
• Facilitate communication and coordination between internal departments, subcontractors, and clients.

4. **Quality Assurance and Compliance: **

• Implement quality control measures to ensure that work meets industry standards and client specifications.
• Ensure compliance with relevant regulations, codes, and safety requirements.
• Conduct thorough inspections and testing to verify the functionality and performance of audio-visual and ELV systems.

5. **Budget and Cost Management: **

• Monitor project expenses and resource utilization, identifying opportunities to optimize costs and improve efficiency.
• Prepare accurate cost estimates, forecasts, and financial reports for project stakeholders.
• Negotiate contracts and agreements with vendors, subcontractors, and service providers.

6. **Client Relationship Management: **

• Cultivate strong relationships with clients through effective communication, responsiveness, and proactive problem-solving.
• Solicit feedback from clients to assess satisfaction levels and identify areas for improvement.
• Identify opportunities for additional services or project expansions to enhance client value and satisfaction.

**Qualifications and Skills: **

• Bachelor’s degree in engineering, Project Management, or related field.
• Proven experience (X years) in project management, specifically in the audio-visual and ELV industry.
• Strong understanding of audio-visual systems, ELV technologies, and installation practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Primavera, etc.).
• Familiarity with relevant regulations and standards (e.g., BCA Code of Practice, CP5, etc.).
• PMP or PRINCE2 certification is a plus.

EA License: 16S8131

Recruiter License: R22105628

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This job is involved in gathering, analysing, interpreting operations data to effect positive business outcomes. You will bring technical expertise to ensure the quality and accuracy of that data, then process, design and present it in ways to help management make better decisions.

You will also utilize your expert knowledge of operational systems, workflow processes and policies to ensure support of client service expectations, continuous improvement, and overall efficiency.

Job Duties and Competencies:

• Collaborate with the underwriting, operations, and finance teams to improve process interaction that led to better quality data.
• Gather data on current operations through observations, reports, and interviews.
• Analyse current operations to determine strengths and areas of improvement.
• Designs efficient operational processes and assist with implementation of changes.
• Ability to create dashboards using database application tools like Power BI.
• Provide quality assurance of imported data, working with outsourced service providers as necessary.
• Analyse data and information to identify business opportunities.
• Enhance workflow and cross-departmental engagements.
• Support initiatives for data integrity and normalization.

Essential Requirements:

• 5 - 8 years’ experience as data analyst, business analyst.
• Analytical skills to identify trends, patterns, and inefficiencies from gathered data to effect business processes.
• Breadth and depth of insurance business.
• Excellent computer skills and proficient in Excel, Word, Outlook, and database applications.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and a collaborative management style.
• Open to direction and collaborative work style and commitment to get the job done.

Working at Allied World

Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world

Responsibilities:

• Lead and manage a team of Field Application Engineers.
• Collaborate with sales teams to understand customer requirements and provide technical solutions.
• Provide technical guidance and support to Field Application Engineers in customer engagements.
• Develop and maintain relationships with key customers and partners.
• Manage and prioritize multiple projects and resources.
• Ensure timely and successful completion of customer projects.
• Conduct performance evaluations and provide coaching and mentorship to team members.
• Collaborate with cross-functional teams to drive continuous improvement and innovation.

Requirements:

• Degree in Electrical Engineering, Automation or equivalent.
• Proven experience in a leadership role, preferably in Field Application Engineering.
• Knowledge in IT networking, data communication, automation systems and server setups are preferred.
• Prior experience in Power System Control or Environmental Control Systems is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary:

We are seeking an experienced Software Development Manager with 7 to 10 years of expertise in validation, quality assurance, and Agile/Scrum methodologies. The ideal candidate will be responsible for overseeing the validation and quality assurance processes, preparing test estimations and metrics, and ensuring efficient testing workflows. Additionally, the candidate should possess knowledge of Appian, although this is considered a desirable rather than essential skill.

Key Responsibilities:

• Lead the validation and quality assurance efforts for application development projects.
• Analyze requirements from use case documents and collaborate with stakeholders to ensure clear understanding.
• Utilize Agile/Scrum methodologies to streamline development and testing workflows.
• Prepare accurate test estimations and metrics to ensure efficient testing processes.
• Monitor testing work and provide guidance to the testing team as needed.
• Participate in test planning, effort estimation, and test case designing phases.
• Execute test cases and ensure comprehensive test coverage.
• Collaborate with cross-functional teams to resolve issues and optimize processes.
• Stay updated on industry best practices and emerging technologies in application development and testing.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 7 to 10 years of experience in application development using Java/.NET/C++/Javascript, software validation, and quality assurance.
• Proficiency in Agile/Scrum methodologies and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with Appian (preferred).
• Ability to thrive in a fast-paced, dynamic environment

Management Reporting (Master Data and Manpower Cost Finance Manager (1 + 1 Year Contract) Up $4K

Work Location: Near to One North MRT

Work Hours: 8.30am - 6.00pm (Mon - Thurs), 8.30am - 5.30pm (Fri)

Master Data creation & maintenance

• Create and maintain SAP master data for grants and funds research and supporting entities timely upon request from stakeholders.
• Check supporting documents provided to ensure information contained is complete and in accordance with the overall data schema.
• Liaise with stakeholders to resolve any discrepancies.
• Perform closing of project codes timely as per SOP, and ay re-opening as required to facilitate operations.
• Perform regular checks on newly created master data, flag exceptions for follow-up and resolution.
• Ensure grants documentations are well organised and maintained (e.g. Letter of Awards, variation approvals).

Manpower reporting

• Prepare and perform checks and reporting relating to manpower costs.
• Investigate and resolve issues relating to fractionation/cost distribution in payroll postings.
• Prepare other ad-hoc reports as required.

Job Requirements

• Qualifications in Accountancy or Finance with 3 to 5 years of relevant experience.
• Candidates without experience, but display good aptitude and attitude may be considered.
• Experience in handling manpower costs and fractionation in HR systems.
• Good command of MS Office application
• Meticulous, organised and possess good communication skills
• Knowledge of SAP will be highly advantageous

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Responsibilities:

• Lead and manage a team of Field Application Engineers.
• Collaborate with sales teams to understand customer requirements and provide technical solutions.
• Provide technical guidance and support to Field Application Engineers in customer engagements.
• Develop and maintain relationships with key customers and partners.
• Manage and prioritize multiple projects and resources.
• Ensure timely and successful completion of customer projects.
• Conduct performance evaluations and provide coaching and mentorship to team members.
• Work closely with cross-functional teams to drive continuous improvement and innovation.

Requirements:

• Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.
• At least 5 years of experience in post-sales technical support for audio visual products is preferred.
• Prior experience in automation programming will be an added advantage.
• Strong technical knowledge and understanding of audio-visual systems and equipment.
• Excellent troubleshooting and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Global MNC company in the Automotive sector. Due to their current expansion plan, they are looking for a Program & Project Manager to join their Project team, in hopes of developing the current high performing team. They are located in West – easily accessible.

Responsibilities:

• Oversee and guide teammates to achieve targets
• Assume responsibility for addressing clients and project-related problems, collaborating with teammates to resolve
• Facilitate collaboration with other stakeholders, both locally and internationally, when necessary.
• Offer suggestions to mitigate issues as needed.
• Create and utilize schedules for project duties, ensuring deadlines will be met across different projects.
• Prepare necessary documents and ensure timely communication of project status to all parties
• Demonstrate flexibility in meeting timelines, be adaptive to unforeseen circumstances.
• Engage in multiple oversea trips for project initiation
• Support quotation procedures by providing achievable details, workforce forecasting and development schedules.
• All other ad hoc duties as assigned

Requirements:

• Minimum Degree
• Minimum 3 years of relevant experience in Automotive industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Summary:

· Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities

· Provides operational leadership to account team to ensure operational excellence is continually achieved

· Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

· Communicates contract deliverable, objectives, and expectations to the staff.

· Staff development and training to improve productivity & competencies

· Role out the branding policy and follow as per specification

· Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.

· Maintains confidential records.

· Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.

· To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

· To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.

· To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files

· To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.

· Ensure all HR, Finance, Procurement and EHS processes followed for compliant

· Ensures that all programs and procedures of the operating staff are being implemented.

· Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.

· Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.

· Work with Business Development Manager for new business account.

· Maintain high employee morale.

· Maintains open communications with the customer and good customer relationship to improve customer satisfaction.

· Secure more Ad-hoc works on site to increase business volume.

· Meeting projected gross margin targets

· Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.

· Ensure compliance to Safety, Health & Environment Procedures and Reporting.

Any other ad-hoc projects as assigned by the FM Operations Director

Knowledge, Skill and Abilities Required:

· 3 years experience in the direct supervision of multi-building operations required.

· Strong organizational skills and a participatory management style.

· Strong interpersonal relations ability, excellent oral and written communications skills

· Excellent time management and teamwork skills

· Commitment to continuous improvement and best practice

· Excellent grooming and personal hygiene standards

· Self-motivated and lateral thinking

· Must be computer literate in Microsoft Office products (Word, Excel, Outlook)

· Excellent English written and verbal communication skills.

The Programme Manager is responsible for overseeing the various components of the KidSTART@KKH KIDS0-3 programme. This includes, programme design and management, monitoring of service provision, fidelity and staff development, as well as strengthening community partnerships for programme success. The programme manager is required to have broad and long-term view with understanding of service landscape to support program in achieving higher goals.

Job Scope:

• Show leadership personality in steering and supporting program towards achieving evidence based, best practices in integrated health and social service deliveries.
  
• Reviews, participates, and implement strategic directives and governance to achieve outcome measures and impact in accordance with the programme logic model.
  
• Work with programme lead to scope and track various aspects of programme evaluation, plan for resources needed to meet programme reporting indicators and aligned with the Institution’s strategic and business objectives.
  
• Identify, monitor and ensure key programme performance and standards are adhered to, to achieve key reporting objectives.
  
• Evaluates data to guide evidence-based best practices and practice-informed research.
  
• Create a conducive environment to facilitate communication and multi-disciplinary teamwork in accordance with the programme objectives.
  
• Works with programme and discipline leads in monitoring of environmental trends to ensure that staff are optimally rewarded and given opportunities for career development.
  
• Jointly assesses, reviews, and evaluates staff performance regularly through annual performance appraisals, career development planning and performance improvement plan with the respective discipline leads.
  
• Manage and support the discipline leads in developing procedures and SOPs for the smooth running of programme.
  
• Supervise smooth implementation of plans for the programme and be responsible for troubleshooting operational and administrative matters.
  
• Engages respective discipline leads at regular intervals to discuss issues, concerns related to service quality provided by key workers (nurses and home visitors) in the antenatal home visitation programme.
  
• Performs any other duties as assigned by Program Lead.
  
• Performs any other Division duties as assigned.
  

Job Requirements:

• Degree with at least 8 years' experience and demonstrated competency (with at least 2 years of managerial/supervisory experience preferred).
  
• A fast and efficient worker with the ability to multi-task.
  
• Strong interpersonal and communication skills.
  
• Strong analytical, organizing and prioritizing skills.
  
• Strong coordinating and facilitation skills.
  
• Strong Leadership and Strategic Planning skills
  
• Programme planning and implementation skills.
  
• Excellent IT skills including MS Word, PowerPoint, Excel and Project.
  

Job Description

Responsibilities:

• Responsible for formulating policies, setting standards applicable to all areas of IT/OT including hardware, software, communications and information services
• Ensure alignment of IT/OT strategy and roadmap are aligned with business objectives, requirements and global/regional IT standards
• Ensure communication and adoption of IT/OT standards and policies in the organization.
• Lead in IT/OT initiatives, projects and its implementation.
• Initiate and engage the management team in new technology projects, platform upgrades, and seek approval and buy-in.
• Act as an advisor to the management team on technology changes.
• Manage risk in data centre, infrastructure, ensuring back up plans and actions are taken at all times.
• Manage and take responsibility for IT/OT plan, budget and resource allocation.
• Responsible for the efficiency and effectiveness of the company’s technology platforms, infrastructure and systems
• Manage and meet the service level expectations of internal stakeholders and customers.
• Set performance metrics to measure service standards and expectations from stakeholders and customers.
• Ensure successful technical implementation of large and more complex information system projects in the Company.
• Take responsibility for the IT/OT Information Plan, Budget Control and Resource Plan for all relevant sites.
• Work with sector digitization/innovation managers’ site masterplan; anticipating and communicating future needs and innovation opportunities to management and service departments.
• Monitor site operations and collection of site vulnerability data, development of plans to address vulnerabilities
• Responsible for all technology system implementation, technical support and technology projects
• Lead, guide and train on people development on personnel’s competencies
• Drive organisational development by focusing on people development, organisational discipline and systemising processes and procedures.
• Engage stakeholders to advise and update on technology changes.

Requirements:

• Diploma in Information Technology / Computer Science
• Min 3 years of experience in IT/OT with 5 years at the managerial level
• Possess one of the following certifications: VMWare VCP certification (V6 and above), Azure or AWS.
• Technical knowledge of software and hardware aspects of IT/OT in areas such as data management, information systems development, computer operations and communications
• Knowledge of ITIL and Project Management would be an added advantage.