Total 55 lead buyer job vacancies in Information Technology category in D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

About the Team:

The mission of the Marketplace Intelligence and Data team is to build large-scale data and intelligent products to facilitate the growth of Shopee's e-commerce business. This team is responsible for building Shopee's e-commerce data warehouse, development of merchant and operational data products, end-to-end traffic data products, product algorithms (including product listing, control, information optimization, SPU, etc), promotion algorithms (including product recruitment, product selection, and recommendation algorithms), review algorithms, user profiles, as well as fundamental artificial intelligence capabilities such as machine translation, speech algorithms, image algorithms, and KYC verification.

Job Description:

We are looking for a dynamic and experienced Technical Product Management Lead to oversee the development and management of data products and systems that empower Shopee’s marketplace. As a lead in this critical team, you will drive technical project delivery from request planning, competitor analysis, development, testing, UAT, and launch. You will also guide cross-functional teams, and ensure alignment between business goals and technical solutions. The ideal candidate has strong leadership experience and deep domain knowledge in e-commerce, data intelligence, and large-scale product development.

Key Responsibilities:

• Lead a team of Product Managers to define, prioritize, and execute the product roadmap for Shopee's Marketplace Intelligence and Data initiatives.
• Drive end-to-end product development of technical projects, from ideation, data analysis, testing, launch, and iterations.
• Utilize your domain knowledge in e-commerce and data to identify opportunities, solve complex challenges, and shape the future of marketplace intelligence.
• Conduct comparative analysis and market research to identify opportunities, gaps, and areas of improvement for current solutions.
• Manage stakeholders’ expectations and project timelines, maintain good relationships with stakeholders, and deliver projects in alignment with business objectives.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in product management, with a focus on technical and data-driven products.
• Proven leadership experience, managing teams or projects in a product management or technical capacity.
• Strong domain knowledge in e-commerce, marketplace operations, data intelligence, and experience in e-commerce, Internet or IT companies.
• Experience working with large-scale data systems, including knowledge of data pipelines, analytics, and machine learning applications.

Job Summary :

The Lead Salesforce role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects.

Key Responsibilities:

• 8 or more years of experience managing external client projects in positions of increasing responsibility in the delivery of business consulting, systems development, and systems.
• Lead technical requirements gathering sessions and writing technical requirements documents.
• Lead technical design sessions and writing technical design documents.
• Manage the technical delivery of integrations and custom extensions.
• Manage technical scope and client expectation.
• Responsible for providing hands on expert level assistance to developers for technical issues and contribute in delivery of the same.

Essential Skills:

• Must have 8+ years of experience with SFDC platform and partner ecosystem.
• Excellent Salesforce configuration experience.
• Excellent Salesforce Development experience in customizations using Apex, triggers, Batch classes
• 4 + year experience in Salesforce Lightning (Aura, LWC)
• Strong hands on understanding on Integrations using REST / SOAP
• Participate in full development life cycle including requirements analysis and design.
• Write technical specifications based on conceptual design and stated business requirements.
• Played the role of a Technical lead in 3-4 SFDC projects.
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
• Experience with Enterprise Integration tools.
• Experience with Struts or similar frameworks.
• Extensive experience with Extract, transformation and load tools.
• A thorough understanding of XML, SQL, and enterprise application integration.
• Team player with strong communication and interpersonal skills.

Senior / Lead Mobile Games Designer

• Full time/Permanent
• Monday to Friday, 10am to 7pm
• Comes with 13-mth Annual Wage Supplement
• Free office snacks & drinks
• Company provides AIA Group Health & Surgical/Outpatient Medical Benefits
• Location: Labrador Park - mTower

We are currently looking for a motivated and skilled Senior / Lead Mobile Games Designer.

Job Requirements:

• Possess Degree in related Games Design discipline who have conceptualised from 0 to 1 and shipped at least 1 or more successful mobile game in the last 2 to 3 years.
• Strong understanding of the market and target audiences for casual mobile gamers.
• Excellent communication – active listening skills, accessible verbal and written presentation
• Able to work independently and under pressure and produce results under sometimes tight schedules
• Self-directed within a team context
• Creative, innovative, positive problem solving perspective

Job Types: Full-time, Permanent

Key Responsibilities

• Lead the architecture, and development of the advertising platform, including Advertising Setup, Admin Management, Ads CRM, Ads SRM, and MCN Portal.
• Work closely with designers, product managers, and back-end developers to build responsive, user-friendly web applications, ensuring timely, high-quality delivery.
• Facilitate cross-functional meetings to share best practices, drive consistency in engineering processes, and collaboratively address challenges
• Oversee the entire development life cycle, troubleshoot issues, and ensure the front-end applications remain highly available.
• Build and guide a self-driven team, promoting best practices in development and continuously optimizing for reliability and scalability.
• Stay updated on the latest web technologies and trends, evaluating their potential use within the organization to enhance our products.

Requirements

• Bachelor's degree or higher in Computer Science, Information Systems, Software Engineering, or related field.
• At least 5 years of experience in front-end development with expertise in HTML, CSS, JavaScript, and modern frameworks like React, Angular, or Vue.js.
• At least 3 years of leadership experience in managing front-end projects and leading cross-functional meetings and initiatives, with a deep understanding of design patterns and best practices for building scalable, maintainable web applications.
• Expertise in performance optimisation tools (e.g., Webpack, Rollup, Vite) and front-end engineering practices.
• Deep understanding of webpage loading and rendering, with a passion for enhancing user experience.
• Strong logical thinking and a proactive, results-driven mindset with a sense of ownership

Preferred Skills:

• Experience in developing large-scale ToB single-page applications (SPAs).
• Experience in Full-stack development such as Node.js, Express, SSR, GraphQL, DB.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

In this role, you will deliver engagements with both internal and external audiences. You will stay informed on latest technology in analytics space, and support through influence, passion and willingness to harness customer business opportunities, and deliver data analytics solutions.

Qualifications

Job responsibilities

• Partner with the Data Analytics Specialists Leaders (i.e., Sales and Customer Engineering), Product Leaders and Executive Leadership to ensure solutions alignment with engineering, product priorities, and Go-To-Market (GTM) priorities.
• Work with Customer Engineering Leadership to develop and motivate a team of engineers spanning across APAC specialists in the areas of focus and assist in the delivery of published materials aligned to the specific specialist focus area, supporting Google Cloud solutions and use cases.
• Reflect the APAC customers, partners and field to influence a data-driven goal and direction for technology, solutions and use case development at Google Cloud.
• Collaborate with Product Leadership and Global Engineering teams to gather and synthesize APAC customer feedback, driving product improvements and removing barriers to business generation for Google Cloud

Minimum qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 6 years of experience in a customer-facing role in the enterprise space, translating customer business needs into cloud centric solutions in the field of data analytics and big data.
• Experience with developing data warehousing, data lakes, batch/real-time event processing, streaming, data processing (e.g., ETL/ELT), data migrations, data visualization tools and data governance on cloud native architectures.

Preferred qualifications

• Understanding of Data Analytics and the business issues in adopting Data Analytics solutions.
• Ability to collaborate across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Excellent presentation skills, with the ability to deliver a professional business and technical pitch to the C-level and Board levels.

We are seeking an experienced Technical Lead to oversee our software engineering team. As a Technical Lead, you will be responsible for guiding the technical direction of our team, mentoring engineers, and ensuring the delivery of high-quality software solutions.

Key Responsibilities

• Spearhead technical strategy and direction, guiding the team to build scalable, robust software solutions.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Develop and maintain technical roadmaps, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to translate business requirements into technical specifications.
• Ensure seamless integration of various system components, leveraging cloud technologies, microservices architecture, and containerization.
• Drive DevOps adoption, implementing CI/CD pipelines and optimizing system performance.
• Mentor junior engineers, conducting code reviews and providing guidance on technical best practices.

Requirements

Essential Qualifications

• Advanced degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Proven track record of technical leadership, with at least 5 years of experience in software development and 2 years in a leadership role.
• Expert-level knowledge of modern web and application technologies, software architecture patterns, and DevOps methodologies.
• Strong problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders.

Desirable Qualifications

• Experience in building greenfield systems, implementing secure coding practices, and managing distributed teams.
• Knowledge of cloud-native technologies, containerization, and orchestration.
• Experience with Agile development methodologies and version control systems.

We are looking for a skilled and experienced Database Lead to join our team. In this role, you will be responsible for the design, administration, and maintenance of our Microsoft SQL Server databases. You will ensure high availability, performance optimization, and integrity of the database systems while supporting data migration and integration efforts.

As a DB Lead, you will work collaboratively with both on-site and offshore teams to troubleshoot, monitor, and enhance database operations.

Required Qualifications:

· Bachelor’s or Master’s degree in Computer Science or a related field.

· 8+years of hands-on experience with Microsoft SQL Server development and database administration.

· Strong experience in database backup, recovery, and high availability configuration.

· Proven track record in performance tuning, indexing, and query optimization.

· In-depth knowledge of MSSQL database architecture and administration.

· Experience with writing complex SQL queries, stored procedures, and scripts for data migration.

· Strong familiarity with database monitoring tools and techniques.

· Expertise in configuring and managing SQL Server’s High Availability (HA) and Disaster Recovery (DR) solutions.

· Certifications in SQL Server administration (e.g., Microsoft Certified: Azure Database Administrator Associate).

· Familiarity with cloud-based databases and services (Azure SQL, AWS RDS, etc.).

· Experience with automation tools and database management frameworks.

· Strong troubleshooting and problem-solving abilities.

· Ability to work both independently and in a collaborative team environment.

· Experience in managing cross-functional communication with both onsite and offshore teams.

Senior / Lead Mobile Games Designer

• Full time/Permanent
• Monday to Friday, 10am to 7pm
• Comes with 13-mth Annual Wage Supplement
• Free office snacks & drinks
• Company provides AIA Group Health & Surgical/Outpatient Medical Benefits
• Location: Labrador Park - mTower

We are currently looking for a motivated and skilled Senior / Lead Mobile Games Designer.

Job Requirements:

• Possess Degree in related Games Design discipline who have conceptualised from 0 to 1 and shipped at least 1 or more successful mobile game in the last 2 to 3 years.
• Strong understanding of the market and target audiences for casual mobile gamers.
• Excellent communication – active listening skills, accessible verbal and written presentation
• Able to work independently and under pressure and produce results under sometimes tight schedules
• Self-directed within a team context
• Creative, innovative, positive problem solving perspective

Job Types: Full-time, Permanent

We are looking for YOU, an IT Lead that can help us planning, establishing, and maintaining IT services and development operations for H2i as well as maintaining our IT infrastructure.

You will be part of a growing team providing unique and state of the art prediction services using Machine Learning for weather and flood forecasts to various clients, as well being involved in software related projects. These clients include, but not limited to, big clients in SE Asia providing transport and distribution services as well as other private clients and governmental organizations. We are a growing company and are looking for dedicated people that help us grow with their skills and know-how.

About you:

- To possess a degree in Computer Science or related area

- Be fluent in English, both spoken and written as we are a multi nationalities company.

- Proven solid experience with IT offline and online services administration and maintenance (mandatory)

- Proven solid experience with DevOps in the Azure ecosystem (mandatory).

- Be a good team player and mentor to other team members on a daily basis but mostly when it’s of utmost importance.

- Ability to perform independently with minimal guidance

- Be a pro-active person that can anticipate challenges but also react when new challenges arise.

- Be a person with a positive attitude and a “Can Do” mentality.

- Possess the ability to plan strategical changes in terms of infrastructure when the need becomes apparent.

- Willing to pick up new technologies

Job Description:

- Online services administration

- Onsite IT support

- Monitor and periodically apply the latest security patches and software updates to production systems

- Deploy IT systems in customer sites and Government Data Centres and GCC

- Work with the team to understand different software components and deployment strategies

- Automate and simplify various tasks and increase efficiency

- Write and maintain documentation for deployment, administration etc.

We expect you to have mastered some of the following tech skills:

- Online services administration like emails, domains, DNS

- Onsite IT support

- Possess knowledge of various Azure services like Azure Container Registry, Azure Container Instance, Azure Logic App, Azure App Service, Azure Blob Storage, and Azure Database for PostgreSQL.

- Monitor service stability, performance, and uptime; formulate strategies for scaling up/out and down/in

- Proficiency in scripting with PowerShell and Azure CLI.

- Manage source control using Git, encompassing branching strategy, pull request workflows, and version control.

- Develop CI/CD pipelines using tools like Azure DevOps for automating the build, test, and deployment processes in the current system.

- Create and manage infrastructure utilizing ARM templates and IaC principles; familiarity with Terraform or Bicep is an advantage.

- Manage pipeline security and safeguard sensitive information.

- Be familiar with both Windows and Linux administration.

- Familiarity with Python is a plus

We are looking for YOU, an IT Lead that can help us planning, establishing, and maintaining IT services and development operations for H2i as well as maintaining our IT infrastructure.

You will be part of a growing team providing unique and state of the art prediction services using Machine Learning for weather and flood forecasts to various clients, as well being involved in software related projects. These clients include, but not limited to, big clients in SE Asia providing transport and distribution services as well as other private clients and governmental organizations. We are a growing company and are looking for dedicated people that help us grow with their skills and know-how.

About you:

- To possess a degree in Computer Science or related area

- Be fluent in English, both spoken and written as we are a multi nationalities company.

- Proven solid experience with IT offline and online services administration and maintenance (mandatory)

- Proven solid experience with DevOps in the Azure ecosystem (mandatory).

- Be a good team player and mentor to other team members on a daily basis but mostly when it’s of utmost importance.

- Ability to perform independently with minimal guidance

- Be a pro-active person that can anticipate challenges but also react when new challenges arise.

- Be a person with a positive attitude and a “Can Do” mentality.

- Possess the ability to plan strategical changes in terms of infrastructure when the need becomes apparent.

- Willing to pick up new technologies

Job Description:

- Online services administration

- Onsite IT support

- Monitor and periodically apply the latest security patches and software updates to production systems

- Deploy IT systems in customer sites and Government Data Centres and GCC

- Work with the team to understand different software components and deployment strategies

- Automate and simplify various tasks and increase efficiency

- Write and maintain documentation for deployment, administration etc.

We expect you to have mastered some of the following tech skills:

- Online services administration like emails, domains, DNS

- Onsite IT support

- Possess knowledge of various Azure services like Azure Container Registry, Azure Container Instance, Azure Logic App, Azure App Service, Azure Blob Storage, and Azure Database for PostgreSQL.

- Monitor service stability, performance, and uptime; formulate strategies for scaling up/out and down/in

- Proficiency in scripting with PowerShell and Azure CLI.

- Manage source control using Git, encompassing branching strategy, pull request workflows, and version control.

- Develop CI/CD pipelines using tools like Azure DevOps for automating the build, test, and deployment processes in the current system.

- Create and manage infrastructure utilizing ARM templates and IaC principles; familiarity with Terraform or Bicep is an advantage.

- Manage pipeline security and safeguard sensitive information.

- Be familiar with both Windows and Linux administration.

- Familiarity with Python is a plus

Get to Know the Team

The ACE (Deliveries, OmniCommerce) Analytics team is the analytics and data powerhouse behind Grab's fastest-growing segments: GrabFood, GrabMart, GrabExpress and OmniCommerce. Here, innovation meets action. We're not just a team; we're trailblazers, committed to solving the most pressing challenges for our consumers, driver-partners, and merchant-partners leveraging data. From revolutionizing the consumer order experience to enhancing platform reliability, we strive to make Grab the first choice, every time.

Get to Know the Role

This role is focused on leading analytical thinking for Chope, our most recent acquisition in the OmniCommerce space. Chope provides a suite of solutions for both consumers and merchants to manage their in-store dining. You will report to the Senior Analytics Manager, OmniCommerce and you'll have the unique opportunity to collaborate across disciplines (Product, Business, Engineering, Design, Data Science) to transform data into dynamic solutions. Your insights will directly contribute to developing groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day.

The Critical Tasks You Will Perform

• You will innovate: Propose cutting-edge product ideas by diving deep into data, addressing the most pressing customer challenges.
• You will illuminate: Use your mastery of data to uncover trends, decode anomalies, and tell compelling stories that inspire action.
• You will Influence: Collaborate with stakeholders to define key metrics and design experiments that shape the future of our products.
• You will drive impact: Drive significant improvements across our platforms, enhancing user experience, and contributing to our mission of excellence.

Qualifications

What Essential Skills You Will Need

• You have at least 6 years in data-related or quantitative fields, with experience within D2C or B2C context such as Marketplaces, ECommerce, OmniCommerce, Retail Marketing Analytics, etc.
• You have the ability to help solve complex problems, narrowing down multiple options into the best approach, and take ownership of open-ended ambiguous business problems. Propose novel solutions that go beyond common practice
• You are able influence across your team and cross-functional teams. You should also be able to effectively convince senior stakeholders.
• You have exceptional skills in data visualization and storytelling. You should be adept at creating intuitive and impactful dashboards using PowerBI or Tableau.
• You are fluent in SQL, Python, R, or other scripting/programming languages, you're a problem-solver at heart. Your comfort with very large datasets and complex ETL processes sets you apart.

Get to Know the Team

As a Lead Engineer in our team, you would architect, implement, and roll out our next generation of Grab platform for merchants.

Get to Know the Role

The Business Platform tech family is an engineering team which is responsible for multiple key products for Grab Merchant Partners (e.g GrabMerchant App, GrabMerchant Portal). We are running on a micro-service architecture in backend and are also providing multiple frontend techniques (e.g. IOS, ADR, Flutter, Web) for our end users (e.g. Merchants, to-B partners) across 7 countries. We are aiming to provide a high quality, stable, and efficient platform for merchants, and extend our platform to support offline transactions for merchants.

You are expected to understand the requirements from different partners, and work with the team to design and improve the system architecture which could adapt to multiple business flows, and also serve high throughput (thousands of QPS) at millisecond latencies. You will report to the Senior Engineering Manager and be based onsite in our Singapore One North Office.

The Critical Tasks You Will Perform

• Develop APIs, interfaces, and database schemas to ensure scalability, maintainability, and performance across the Business services domain.
• Design, implement, instrument, and deploy available services with tight Service level agreements, and champion for operational excellence across projects.
• Collaborate with partners across teams and roles, to resolve ambiguous, multi dimensional business, legal, and product needs to ensure Business Platform architectures are not just performant and usable, but also compliant.
• Lead architecture reviews, code reviews, design reviews, postmortems, and improve for engineering best practices across teams and tech families.
• Identify process gaps and establish engineering processes — project management, collaboration, code quality.
• Mentor and be a role model for junior engineers.
• Participate in interview loops to help Grab continue hiring top industry talent.

Qualifications

What Essential Skills You Will Need

• 7+ years of relevant experience.
• Prior experience designing, implementing and maintaining critical backend services with tight SLAs, at scale.
• Proficient in at least one programming language for backend services Go, Java or C++.
• Knowledge in distributed systems design and internals.
• Prior experience with any / all of Kafka, ElasticSearch, Redis, MySql, Aurora, and managed cloud services (specifically, AWS and Azure).
• Experience approaching a problem from different angles, analyzing pros and cons of different solutions.
• Strong written and verbal communication skills in English.

Roles And Responsibilities:

• Design and architect data storage solutions, including databases, data lakes, and warehouses, using AWS services such as Amazon S3, Amazon RDS, Amazon Redshift, and Amazon DynamoDB, along with Databricks' Delta Lake. Integrate Informatica IDMC for metadata management and data cataloging.

• Create, manage, and optimize data pipelines for ingesting, processing, and transforming data using AWS services like AWS Glue, AWS Data Pipeline, and AWS Lambda, Databricks for advanced data processing, and Informatica IDMC for data integration and quality.

• Integrate data from various sources, both internal and external, into AWS and Databricks environments, ensuring data consistency and quality, while leveraging Informatica IDMC for data integration, transformation, and governance.

• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and enrich data, making it suitable for analytical purposes using Databricks' Spark capabilities and Informatica IDMC for data transformation and quality.

• Monitor and optimize data processing and query performance in both AWS and Databricks environments, making necessary adjustments to meet performance and scalability requirements. Utilize Informatica IDMC for optimizing data workflows.

• Implement security best practices and data encryption methods to protect sensitive data in both AWS and Databricks, while ensuring compliance with data privacy regulations. Employ Informatica IDMC for data governance and compliance.

• Implement automation for routine tasks, such as data ingestion, transformation, and monitoring, using AWS services like AWS Step Functions, AWS Lambda, Databricks Jobs, and Informatica IDMC for workflow automation.

• Maintain clear and comprehensive documentation of data infrastructure, pipelines, and configurations in both AWS and Databricks environments, with metadata management facilitated by Informatica IDMC.

• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand data requirements and deliver appropriate solutions across AWS, Databricks, and Informatica IDMC.

• Identify and resolve data-related issues and provide support to ensure data availability and integrity in both AWS, Databricks, and Informatica IDMC environments.

• Optimize AWS, Databricks, and Informatica resource usage to control costs while meeting performance and scalability requirements.

• Stay up-to-date with AWS, Databricks, Informatica IDMC services, and data engineering best practices to recommend and implement new technologies and techniques.

Requirements / Qualifications

• Bachelor’s or master’s degree in computer science, data engineering, or a related field.

• Minimum 10 years of experience in data engineering, with expertise in AWS services, Databricks, and/or Informatica IDMC.

• Proficiency in programming languages such as Python, Java, or Scala for building data pipelines.

• Evaluate potential technical solutions and make recommendations to resolve data issues especially on performance assessment for complex data transformations and long running data processes.

• Strong knowledge of SQL and NoSQL databases.

• Familiarity with data modeling and schema design.

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration skills.

• AWS certifications (e.g., AWS Certified Data Analytics - Specialty, AWS Certified Data Analytics - Specialty), Databricks certifications, and Informatica certifications are a plus.

Preferred Skills:

• Experience with big data technologies like Apache Spark and Hadoop on Databricks.

• Knowledge of data governance and data cataloguing tools, especially Informatica IDMC.

• Familiarity with data visualization tools like Tableau or Power BI.

• Knowledge of containerization and orchestration tools like Docker and Kubernetes.

• Understanding of DevOps principles for managing and deploying data pipelines.

• Experience with version control systems (e.g., Git) and CI/CD pipelines

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Lead and grow the data science practice in Mediacorp, including guiding and mentoring a team of data scientists
• Analyse and translate large amounts of data into meaningful, actionable insights for commercial purposes by applying various machine-learning and deep learning techniques
• Lead, design and implement quantitative analytical models, including forecasting and predictive models, identity graphs, recommendations and various performance optimization initiatives to enhance business outcomes
• Establish internal benchmarks and best practices in data science approaches
• Support product development effort including understanding business needs, documenting data and data integration requirements, and resolving conflicting business/data architecture rules.
• Become an internal authority on Mediacorp's data tools and data science output
• Support ad-hoc data science strategic initiatives

• PhD or MS degree in Statistics, Mathematics, Machine Learning, Operations Research, Computer Science or related field
• Minimum 10 years hands-on experience in machine learning or advanced analytics, including designing, developing and deploying data science models
• Relevant team management experience will be essential
• Strong technical capabilities. Proven expertise in developing and implementing a full range of analytical techniques to address commercial challenges
• Proficiency in at least one statistical analysis tool
• Proficiency in at least one programming language (preferably Java, C++, Python)
• Critical thinking and problem-solving skills are essential for this role
• Strong written and spoken communication skills
• Able to present findings to internal and external business stakeholders confidently
• Basic knowledge of data engineering principles and architecture

Eigen Energy is a systems integrator for solar energy and electric vehicle charging infrastructure, with technical competencies in engineering and construction, energy management, software engineering and cross platform integration. We are one of the key industry players driving Singapore’s plan to phase out internal combustion engines (ICE) by 2040 and are looking for the best software and product engineering talents to be part of our team.

We are looking for an experienced technical lead to provide technical leadership to ensure the technology stack is aligned with the business goals and implement ideas that yield a competitive advantage with the software solutions architecture.

Roles and Responsibilities

• Aligning the company’s overall technology strategy to support business objectives
• Define and communicate technical and design requirements
• Actively participate in the overall application lifecycle, from software development to testing and debugging
• Oversee the current system architecture and work with technical staff to recommend solutions to improve it
• Create and implement risk mitigation processes and conduct security audits to determine weaknesses in applications
• Establish data protection processes to ensure security governance
• Implement the best practices and coding standards of the project
• Build common libraries and expand the technology stack and future proof it for scalability as the app penetrates foreign markets
• Effectively scale the team by attracting and mentoring extraordinary people at various levels of experience to grow a well-balanced, high performing team
• Provide leadership, support and motivation to technical team members

Requirements

• At least 8 years of software development experience
• 2 years of experience leading a team
• Proficient in TypeScript, CSS, ReactJS and NPM
• Proven experience in designing maintainable RESTful APIs
• Proven experience creating secure and stable systems
• Experience with agile development and CI/CD
• Good understanding of static page development and deployment
• Experience with automated testing and frameworks
• Experience developing microservices based systems
• Experience with modern static typed languages like Java, Kotlin and Golang
• Experience in API-driven and Test-driven design
• Experience with agile development and CI/CD
• Experience with SQL databases, preferably MySQL
• Experience working with public cloud providers like AWS, GCP and Azure
• Good knowledge of streaming concepts and technologies like Kafka
• Good knowledge and experience in applying GitOps
• Good knowledge and experience in automated testing and frameworks
• Experience working with monitoring tools like Grafana and Loki
• Experience working with Kubernetes, ArgoCD and Jsonnet
• Experience in the Electric Vehicle (EV) charging space and familiarity with industry protocols and concepts like OCPP, OCPI and OICP
• Bachelors in Computer Science or a related field.

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.We are innovative, focused and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state of the art solutions as part of Team Rapsodo.

The Role:

We invite experienced C++ Software Engineers to apply as Senior Software Engineers with us. We value proactive problem-solvers with expertise in C++, who take ownership of their work and show dedication to ongoing learning and growth.Candidates who are adept at solving complex issues, especially those related to low latency or multi-threaded, are highly regarded at Rapsodo.

Responsibilities:

This role would be expected to:

• Be open to new concepts and ideas, demonstrate professional curiosity, and driven to succeed with a strong sense of ownership as a problem solver.
• Possess strong organizational skills, attention to detail, resilience, and adaptability in a dynamic environment
• Collaborate closely with Rapsodo's internal teams to ensure seamless integration of middleware solutions.
• Coordinate and execute middleware integration tasks across various technology platforms to support the development and deployment of sports data analytics solutions.
• Engage with a diverse range of applications and technologies, contributing to the dynamic and challenging nature of the role.
• Provide Tier IV and higher support for any outstanding technical issues.

Requirements

• Bachelor’s Degree in Computer Engineering or Computer Science-related discipline
• At least 7 years of work experience in a relevant role, with demonstrated prior experience in leading engineers in delivery end-to-end product development projects
• Demonstrate expertise in modern C++ and multithreading concepts, along with fundamental knowledge of Linux and Python / Bash scripting.
• Basic understanding of computer vision principles and solid fundamental knowledge of OS / systems / networking.
• Strong problem-solving skills with the ability to troubleshoot the most challenging technical issues effectively.
• Demonstrate a self-starting attitude with a strong desire to learn and an action-oriented approach
• Excellent teamwork skills and the ability to work cross-functionally.
• A background in Team Sports will be an added advantage!

Main responsibilities

As a Senior Full Stack Developer and Tech lead:

• Deliver fully tested source code complying with quality indicators objectives
• Address technical aspects with Architect and functional aspects with business analyst.
• Liaise with business analysts for clarification and understanding of requirements.
• Analyze technical constraints considering functional impacts
• Organize and take ownership of keeping up to date detailed technical documentation
• Provide detailed estimation for development of solutions
• Develop tests strategy in coordination with project manager / Business Analysts
• Perform design and code review for other team members
• Implement solutions using TDD
• Mentor junior team members
• Be pro-active and ensure a continuous improvement mindset for the team
• Willing to work in a fast-paced agile work environment
• Reporting of Code quality indicators to Project manager/Team head periodically.

Qualifications and Profile

• 6-10 years of experience in Java

Functional

• Good understanding of counterparty risk domain

Technical

• At least 6+ years’ experience in Java tech stack (Java 1.8 or higher, Spring framework)
• Solution design using proven patterns, awareness of anti-patterns, performance benchmarking
• Solid understanding and experience in working with relational databases especially MSSQL
• Tools - Maven/Gradle, Jenkins/Team City, Cucumber, Selenium, Ansible
• Source management –GIT, TDD using Junit, DBUnit, Jira/QC.
• At least 3+ years of experience in Responsive UI design/development using Angular
• Experience in Containerization (Docker & Kubernetes)
• Knowledge of GCP or AWS will be an added advantage

Other Professional Skills and Mindset

• Strong maturity in software development latest market practices
• Strong analytic skills
• Capable to effectively interact with technical and functional team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills
• Team spirit and knowledge sharing
• Hands on and versatile
• Good knowledge of Agile practices and experience in leading Scrum ceremonies

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Technical Solutions Lead, you will be responsible for bringing experience and thought leadership to help set roadmap, mission, and strategy for our Databases products, and offerings. You will be a part of the Solutions and Technology team and will work closely with strategic account teams and business leadership to drive solution adoption and activation of the broader community of Databases specialists across APAC. You will combine the competencies of complex, large, and transformative customer agreement structuring support, partner enablement, strategy consulting, agreement structuring, and importantly, databases experience. You will work with aligned business resources and support cross-functional pursuit teams on opportunities.

Qualifications

Job responsibilities

• Create APAC and country specific positioning of Google Cloud’s data analytics, drive the adoption, and conduct technical engagements and pilots around data analytics solutions.
• Help customer engineers and specialists understand the landscape in each country in the data analytics space.
• Advise customers on implementation timelines, change management implications, and related topics.
• Create solution successes across sub-regions through various dissemination vehicles (e.g., community forums, partner meetups, analyst events, microsites, and newsletters).
• Establish relationships with Google Account teams, sales leadership, professional services, product management, solution management, global system integrator partners, and executive staff.

Minimum qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 10 years of experience in pre-sales or engineering with relations to data analytics products/solutions.
• Experience with cloud technology, architectures, relational databases (e.g., Oracle, SQL Server, MySQL, PostgreSQL) and NoSQL databases (e.g., HBase/Bigtable, MongoDB etc.).
• Experience with data management architectures including storage subsystems, availability, backup/recovery, disaster recovery, performance, scalability, security, monitoring, and database management.
• Experience in customer-facing role in the enterprise space.

Preferred qualifications

• Experience with high availability designs and parallel/horizontal scale-out database architectures.
• Experience building compelling value propositions and strong commercial proposals.
• Experience in a regional role demonstrating the ability to lead by influence in an ambiguous environment .
• Ability to deliver professional business and technical pitch to the C-suite and board levels.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Ability to collaborate across organizational boundaries, build relationships, and ideas to achieve a broader organizational goal.

Requirements

• Design and build Gateway Services with high performance and reliability
• Build technical products including unified data access layer, service frameworks, common libraries, and practices for backend teams to accelerate the tech stack evolution towards a unified backend architecture
• Create high-quality software development kits, explore innovative technologies and practices to improve engineering efficiency and development experience
• Collaborate with other Tech Teams to implement company-level solutions for analyzing and improving the efficiency, scalability, and stability of various system resources and managing services sustainably

Requirements

• Bachelor's or higher degree in Computer Science or related fields
• Passionate about coding and programming, innovation, and solving challenging problems
• In-depth understanding of computer science fundamentals (data structures and algorithms, operating systems, networks, databases, etc)
• Strong and hands-on experience with at least one of the programming languages: Go, Python, C++, Java
• Strong logical thinking abilities
• Hands-on experience and knowledge of relational databases such as MySQL
• Familiar with Linux development environments and multi-threaded programming
• Familiar with common network protocols (TCP, UDP, HTTP) and network programming
• Experience in server/web security
• Experience in the design and development of large-scale distributed systems
• Hands-on experience in Web Service frameworks and performance tuning of Web Server

About the Role:

You are responsible for creating and driving data privacy and data governance initiatives for a digital bank that seeks to offer inclusive banking services to customers based on a strong foundation of data innovation, privacy and trust.

As the Data Privacy and Governance Lead Specialist, you will be involved in creating and implementing data privacy and governance policies, processes, systems and tools, and the bank’s data architecture to ensure enterprise data is securely stored, documented and managed effectively. You will partner with various parts of the bank to drive initiatives to embed privacy into the bank’s products and process design, and provide advice on compliance with data protection requirements.

The role involves:

• Implementing the bank’s data protection management programme, including the development, review and implementation of data protection related policies and processes
• Implementing the bank’s data privacy risk management, including working with business units to conduct data protection impact assessments to identify, assess, mitigate and review data privacy risks.
• Partnering business, compliance and risk teams to provide advice to support business units in the development of products and business initiatives to ensure compliance with regulatory requirements and standards.
• Implementing effective training and communications initiatives to increase staff awareness of data privacy and governance in the bank.
• Implementing the bank’s data privacy management systems, software and tools to effectively oversee and monitor the bank’s processing of personal data and management of consent.
• Collaborating with engineering teams to implement robust data architecture that ensures enterprise data is securely stored and managed effectively, and data governance solutions, metrics, reports and dashboards to improve efficiency, data accuracy and consistency.
• Working with relevant regulatory authorities and industry groupings on developing guidance to provide thought leadership on data privacy, data and AI governance issues and use cases.
• Facilitating and responding to data privacy and governance related enquiries, complaints and data subject requests.
• Overseeing and implementing the bank’s data breach management plan in coordination with relevant business units and functions, and participating as a key member of the bank’s data breach response team.

Requirements:

• At least 8 years of relevant experience and strong understanding of data privacy and involvement in implementing data governance activities and processes in a large organization, preferably in the banking, financial services or digital services sector in Singapore.
• Ability to adopt practical approaches to effectively balance business with compliance requirements.
• Ability to understand business and technical requirements of data, and manage the technical implementation of data privacy management systems and software tools.
• Sound understanding and technical experience in data management, including metadata, data access and data quality management, familiarity with Big Data components & Data Warehousing concepts, preferably in SnowFlake.
• Good understanding of data privacy and governance related regulatory requirements, especially in the area of managing and protecting personal data within a Big Data and GenAI environment, and preferably with an understanding of financial sectoral laws and other related regulations.
• Self-starter, able to work independently and in teams.
• Strong project management, writing, communication, interpersonal and negotiation skills.

We are seeking a skilled Lead Executive in Financial Reporting to join our team. The ideal candidate will be responsible for performing a range of financial reporting tasks, including, and not limited to, day-to-day budget operations, month-end and year-end closing activities, budget utilisation, accounts reconciliation, and audit schedule review. Additionally, this role involves business partnering with various Schools and Department and preparing financials to management.

Responsibilities: -

· Manage daily budget operations

· Liaise with internal and/or external stakeholders on budget operation matters and financial reporting

· Prepare statutory submissions or attend to requests from government agencies as necessary

· Prepare financial and management reports

· Possess analytical skills and able to problem solve work issues across functional areas independently

Ability to identify opportunities for process improvements

· Ensure adherence to internal controls and compliance with policies, and accounting standards.

· Undertake other ad-hoc projects or duties as assigned.

Requirements: -

· Qualification in Accountancy or its related disciplines, with at least 6 years of relevant experience in financial and/or management reporting

· Ability to collaborate effectively with internal and external teams

· Good written and oral communication skills

· Good analytical and critical thinking abilities

· Independent team player who is organised, confident and adaptable to changing environment

· Proficient skills in Microsoft Word, Excel, and PowerPoint

Experience with Workday system would be advantageous

Successful candidate will be offered a 2-year contract in the first instance.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of complex problems or highly innovative resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarisation of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

• Provide 24/7 primary application maintenance standby support.

Day to day support for cluster offices include:
• Monthly SLA fault call review
• Onsite support (If required)
• Follow up with relevant department on fault calls.

Example of KTLO activities
• Post monthly maintenance server checks
• Capacity planning
• Monthly application monitoring
• User access matrix

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

About the Team:

The Marketplace Buyer team maintains services that empower the core e-commerce business of Shopee. Its scope spans across buyer and seller facing features, covering the entire journey from account registration to order fulfillment. As one of the most critical pillars of the Shopee ecosystem, the Marketplace Buyer team owns systems that serve hundreds of millions of users across the globe and handle millions of transactions on a daily basis. Being built with modern architecture and in a distributed environment, these mission-critical services receive high traffic, require high performance, and deliver high impact to the business. As the owner of these services, we constantly work on solving interesting and challenging problems to deliver a better and smoother shopping experience to customers worldwide.

Job Description:

• Work closely with the product team to provide solutions to business problems
• Lead a team of engineers to deliver end-to-end product solutions
• Define cross-team, cross-tech-stack technical solutions and oversee the entire delivery lifecycle
• Build a healthy and sustainable team with team members' growth in mind
• Provide solutions to technical challenges on and beyond the team-level
• Set the technical directions for the team
• Define best practices and processes to boost efficiency and to enable innovation
• Maintain large scale production services supporting millions of users; continuously iterate while maintaining system stability and performance
• Drive the implementation of industry leading systems to empower business growth

Requirements:

• Having a background in computer science or related disciplines
• Strong programming skills in at least one language such as C/C++, Golang or Java
• Having at least 3 years of experience building high performance systems
• Well balanced system design capabilities with both long-term and short-term goals in mind
• Deep understanding of software engineering concepts and processes
• Strong communication skills and teamwork spirit

Good to have

• Hands-on experience with Golang
• Experience leading a small team
• Exposure to applications/systems with a large amount of data

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

We’re a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds who come together to support a common mission: enable Grab to deliver faster, better, and more efficiently with each and every roll out.

Largely based in Singapore, our team members are spread across various countries managing multiple initiatives to deliver features that touch the everyday lives of millions of customers across southeast asia through Grab.

As TPM for the APEX team, you will be working with dynamic engineering teams who are on a mission to build Services and Tools that will empower and scale across every engineering team at Grab.

The day-to-day activities:

• General project and program management - define and drive project timelines, milestones, track & report progress, resolve impediments.
• Quarterly roadmap planning and prioritization.
• Deliver programs that span across multiple cross-functional Engineering teams.
• Continuously find ways to help teams and the organization improve how it delivers.
• Facilitate Technical whiteboard sessions to troubleshoot project implementation details and remove blockers for the team.

The must haves:

• At least 8 years of expereince in Technical Program Management or a similar technical leadership role in the Tech Industry.
• Manage a variety of complex, cross-functional programs and lead all aspects of assigned program delivery.
• As a TPM, you will be working with a team focusing on building Infrastructure, platforms, and technologies for various Grab internal teams whose mission is to build products that impact the lives of millions of passengers, drivers, and merchants every day.
• Create and maintain the Delivery Roadmap for the teams you work closely with, along with the respective Tech Managers and Tech leaders.
• Define how to drive these programs and continuously find ways of improving this process in a data-driven manner.
• Embrace Grab’s culture and principles and promote an environment which embodies Grab’s Principle and Values.
• Project/Program delivery with a strong technical leadership background in various Cloud Product suites such as AWS/Azure/GCP etc.
• Strong organizational and interpersonal skills, which will enable you to succeed in Grab's fast-paced environment.
• An understanding of Agile is desirable but not essential; more important than your specific skill set is your ‘can do’ attitude and willingness not to be constrained by your job description.
• Effective communication skills to handle comms with senior management, cross-functional teams, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where autonomy and self-decision making is needed (to an extent) and able to juggle between different projects/tasks.
• Experience in leading a team of technical program managers in fulfilling organization goals and objectives is desirable
• Experience advising on technical solutions whenever needed is advantageous but not essential.
• Experience in program managing complex Technology infrastructure projects.
• Experience in internal platform delivery.

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organizations. The IT Department provides the technology services to the school supporting a range of world class on-campus and online business education.

We are enabling a digital transformation journey for the School, and INSEAD is recruiting a Technical Lead (Enterprise Platform) to join either our our Asia (Singapore) or France (Fontainebleau) Campus on a permanent, full-time basis.

This is an exciting opportunity to architect, exploit, develop, integrate, and manage a number of platforms, including our ServiceNow platform (mostly utilizing IT Service and Business Management)) to cater for the needs of a global, multi-campus and multinational institution as we build towards our digital future. Our use of ServiceNow has grown significantly over the past 5 years and is now intrinsic to the delivery of services across a number of customer facing departments.

As a Technical Lead, you will:

• Manage, adopt, and optimize processes above and beyond, supporting incident and request management, test management, service level management, and contract and asset management.
• Manage technical aspects of other workflows and digital platforms and identify opportunities and synergies to extend and digitalize processes end-to-end.
• Manage and oversee the Atlassian Software – Jira
• Ensure that platforms operate at a secure and optimal level and drive development and adoption across the school through out-of-the-box configuration.
• Implementation of best practices and emerging AI and Machine Learning technologies
• Work across campuses and at all levels of the organization, including internal teams and supplier management, setting and managing commitments with suppliers to ensure quality and reliability in delivery.

To succeed in the role, you will require the following skill set:

Education:

• Complete a bachelor degree in a relevant field, such as computer science, IT or software development.

Work Experience:

• A minimum of 3 years’ experience working in Service Now.
• A minimum of 3 years’ experience working in Atlassian Software - Jira, Confluence.
• A minimum of 3+ years’ experience leading a team working in Agile Methodology Scrum.
• Experience working in a global enterprise environment.
• Experience managing external cloud platform partner relationships, contracts and third-party contractor management.
• Ideally wider experience of cloud platform management and adoption preferably in Resource Scheduling platforms and workspace / meeting room scheduling and integrations.
• Having a strong network and being able to quickly build excellent partnership and commercial relationships with providers. Optimize the platforms' operational costs while successfully introducing needed functionality and workflows.
• Demonstrated excellent stakeholder management and the ability to engage diverse stakeholders with good conceptual and analytical skills.
• Demonstrable track record of development through scrum and agile methodologies.

Technical know-how:

• Implementing cross-business and exposure to a range of ServiceNow Capabilities. Those with a strong Business Analyst background will have an added advantage.
• Strong background and accreditation in ITSM Frameworks and Methodologies – ITIL / COBIT and Development Methodologies Scrum / Agile and grounding in Project Management methodologies.
• Demonstrable experience and/or certification in other common cloud platform adoption and management at an enterprise level.
• Experience managing Atlassian tool suites in an on-prem or cloud environment, including Jira and Confluence.
• Good knowledge in current technologies/environments: Low code, Java, HTML, APIs.
• Experience of API development and use across multiple systems to meet specific business use cases, at ease with concepts, terminology and protocols and able to bring previous implementation examples.
• Comfortable in the use and development of dashboarding and data visualisation, data analysis, including MS Excel, Power BI l or other database management tools.
• Awareness of the various layers of IT systems (architecture, infrastructure, middleware, applications) and key ITIL processes (IM, PM, CM, etc.).

This is an exciting, engaging role for the right candidate who would like to demonstrate their skills and help shape the next generation of IT service support as part of INSEAD’s wider transformation.