Total 13 operations advisor job vacancies in Information Technology category in ntu main campus singapore

To be responsible for Boutique’s overall day to day operations. Accountable for providing best customer experience, for pre and post selling of the products of the boutiques, for brand and product promotion and for making productive contribution by organizing, assigning and executing work to meet overall boutique objectives.

Maintenance of watches

• Provide inspection service in order to identify problems with watches.
• Receive clients’ watches and prepare complete technical estimates, including immediate estimates where possible, for services, operations and change of components.
• Complete simple interventions such as bracelet changes or adjustments, checks of waterproofness, timing accuracy and time setting.
• Ensure the follow up of the intervention of AP watches by analyzing daily report synchronized between the boutique and customer service department.
  • Estimates, approvals, pick-ups

 Customer Experience and Service & Business Development

• Respond to all boutique CS enquiries
  • Phone calls, voicemail, email
• Manage client relationships and client experience within the Boutique, providing top quality service, deadline management and effective complaints handling.
• Communicate the expectations of existing clients, managed through customer service experience linked to the triage, repair and maintenance of owned timepieces.

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities.  You will be involved in 

• Workflow of day to day operations of the facilities. 
• Capacity deployment and forecasting. 
• Budgets and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Facility Evaluation
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Conduct all audits as required
• Coordinating with the onsite delivery and shipping of all equipment
• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations
• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers.  Will act as the operational point of contact for all builds, expansions and maintenances. 

We're looking for a full-time Full Stack Developer to join our growing team in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team: 

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers
• Working on the core flow of Wise, you'll ensure our customers get the best experience even when things don’t go as planned by building self service solutions, automating the resolution and building efficient tooling for our Operations team.
• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way
• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues
• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders (teams like Operations, Customer Support, Finance, etc.) to do their job effectively
• Proactively identify and tackle technical debt becoming too big through planning work and aligning team. Does this with careful evaluation of additional cost on development

What you can expect as an Engineer at Wise: 

We don't measure seniority by years of experience, but by your level of impact. As a Software Engineer at Wise, you would be given the licence to:

• Consistently seek out and deliver on product level vision, tasks and problems
• Actively assist in scoping and executing most impactful work for the team
• Regularly deliver large features and product improvements that have a meaningful impact on Wise product and customers
• Embrace long-term ownership of projects while training others to reduce the bus factor or becoming a blocker
• Architect and design services/systems using design patterns that allow for iterative delivery and future scaling
• Communicate and collaborate across functions like product, analytics and design as required
• Lead or significantly contribute to medium to large (8-16 engineering weeks) sized projects

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map.

This role will give you the opportunity to:

Who are we?

Data Center Customer Operations

We're looking for a full-time Senior Software Developer to join our growing team in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team: 

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers
• Working on the core flow of Wise, you'll ensure our customers get the best experience even when things don’t go as planned by building self service solutions, automating the resolution and building efficient tooling for our Operations team.
• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way
• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues
• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders (teams like Operations, Customer Support, Finance, etc.) to do their job effectively
• Proactively identify and tackle technical debt becoming too big through planning work and aligning team. Does this with careful evaluation of additional cost on development

What you can expect as a Senior Engineer at Wise: 

We don't measure seniority by years of experience, but by your level of impact. As a Senior Software Engineer at Wise, you would be given the license to:

• Consistently seek out and deliver on product level vision, tasks and problems
• Actively assist in scoping and executing most impactful work for the team
• Regularly deliver large features and product improvements that have a meaningful impact on Wise product and customers
• Embrace long-term ownership of projects while training others to reduce the bus factor or becoming a blocker
• Architect and design services/systems using design patterns that allow for iterative delivery and future scaling
• Actively mentor other Engineers in the team on individual basis or in group settings and help them grow through technical guidance, code reviews, documentation, etc.
• Communicate and collaborate across functions like product, analytics and design as required
• Lead or significantly contribute to medium to large (8-16 engineering weeks) sized projects

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map.

This role will give you the opportunity to:

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Junior Associate Director will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset Value to client operations teams or clients, including cash, positions and receivables.

An FOF MOO Junior Associate Director will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role You will be responsible for the overall Cyber Security Operations (including IAM/EDR/DLP etc.), security posture (VMS, regular IVA, EVA and WAS) and baselines governance of AIA Singapore and local/group security projects deliverables. Serve as the primary contact to any cyber security incident within the Department for AIASG and to perform vital functions in identifying, mitigating, reviewing, documenting, and reporting findings to management, run IMT meetings and evaluate potential information security risks and ensures their corresponding risk exposures are appropriately addressed such that the company's image and value are protected. Enhance our cyber security readiness for cyber security incidents and uplift our capabilities to tackle the future emerging cyber risks. WHAT YOU'LL BE DOING: This role includes responsibilities of managing 3 team members and overseeing operations, subsidiaries, assigned POA over specific matters and/or other appointments such as Data Protection Officer Maintain an oversight of all the alerts from FINTECH, MASNET, Group Cyber SOC for AIASG and provide support to incident response personnel to ensure all deliverables are met within SLAs. Maintain an oversight of related security posture and baseline and ensure related vulnerabilities are remediated timely as per established standard to minimize risk exposures. Drive local security projects and group security project facilitation. Develop and maintain local incident response playbooks and other detection/response related standard operating procedures to ensure compliant to the MAS regulations. Act for the incident response action approval chain and support any incident response obligation for third parties. Respond to computer security incidents according to established response processes, leverages subject matter expertise where established processes do not exist. Acts as a subject matter expert regarding CSIRT incident response processes from local perspective. Provides guidance to other stakeholders during the incident response process and follow & track all the remediation actions till incident closure. Chair local IMT (Incident Management Team) calls and keep senior management and stakeholder updates on the progress of cyber incident management. Identify and manage potential and actual operational issues within the incident detection/response domain and take corrective action whenever required Work as a liaison between the SOC Team, other departments, and upper management for AIASG and potentially local regulators Manage relationships with our customers' and third parties' tech incident teams and frequently interact with client management for any security incident related queries. Work closely with the Group SOC team to manage ongoing service delivery and onboarding of local process within the SOC alignment and compliant to the local regulations. Level and type of budgetary or financial control of the position, responsible for budget of Information Security and Governance unit. Other quantitative / qualitative measures, e.g. time, quality, feedback, etc., that are tied to the objective of the area of responsibilities. Downward trend in cyber security incidents and less DP incidents. Uplift Cyber Security process, controls and maturity level for Cyber Security Incident. Support for the Cyber Security score in the annual MAS CRAFT report. WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE: Bachelor's degree of computer science, computer engineering or other relevant degrees Minimum 8 years of IT experience with at least 4 years' of experience in cyber security incident handling in a regulated environment (e.g. FSI, government etc.) Strong knowledge of cybersecurity incident management covering identification, containment, response, recovery and reporting Sound knowledge of Cloud, Cyber Monitoring, Threat Hunting, and Cyber Threat Intelligence Natural ability to take the lead and drive the investigation of complex security issues, with strong analytical and problem-solving skills Self-driven professional interested in the world of cyber security Standby for the serious security incident during weekend or off-working hours if necessary Hands-on experience for the cyber security incident scenario preparation and tabletop exercise Technical understanding of enterprise network, various components and designs and strong understanding of Operating Systems, Applications, Databases in both on-prem and Cloud environment, how they are exploited and how to defend Good knowledge of conducting RCA for the incident Information Systems Security professional certifications, such as CISSP, CISA, CISM, CSSP or Cloud related. A team-player taking ownership and helping colleagues. Excellent Analytical, Coordination and Interpersonal Skills. Good communication skills and the communication network of the incumbent is expected to be internally within Technology Department (30%) and Enterprise Risk Management, Compliance, Internal Audit (15%), Business Departments (10%), Senior Management and Sub-Committees (10%),Group Technology and Group Information Security (20%) and external with Vendors and Service Providers (15%). #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We are looking for a detail-oriented and tech-savvy CRM Technology Operations Associate to join our dynamic team. You will play a crucial role in setting up, managing, and analyzing audience segments for targeted paid media campaigns, ensuring optimal performance and campaign success. This role demands a strong understanding of CRM systems, data analysis, and paid media platform workflows. If you thrive in a fast-paced environment and enjoy working with data to drive strategic decisions, this might be the perfect opportunity for you.

This Role reports to the Technology Operations Director.

Key Responsibilities:

• Audience Segmentation:
  • Implement (local marketing and CRM teams) audience segmentation models for targeted paid media pushes.
  • Refine audience segments based on CRM data and campaign objectives.
  • Ensure segments have statistically significant match rates and are actionable.
• Quality Control & Assurance:
  • Conduct pre-push quality checks and post-push quality analyses of audience segments.
  • Maintain detailed records and logs for review with data and strategy teams.
  • Monitor audience performance and identify areas for improvement.
• Platform Integration Oversight:
  • Integrate new paid media account IDs (Google Ads, Meta Ads) into the CRM system.
  • Update, test, and activate audiences to existing paid media accounts.
  • Ensure smooth workflow and data exchange between CRM and paid media platforms.
  • Monitor audience performance and make adjustments as needed.
• Reporting & Analysis:
  • Generate monthly audience performance reports per market for each campaign.
  • Analyze the effectiveness of different audience segments across various paid media platforms.
  • Identify trends and insights from CRM and paid media data to inform future campaign strategies.
• Collaboration & Communication:
  • Maintain strong communication with data and strategy teams, providing regular updates and insights.
  • Stay informed about industry trends and best practices in audience segmentation and paid media platform management.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role A Solutions Analyst who will be responsible for supporting the execution and implementation of the new products' system enhancement, in Life Operations, POS / Claims function. Involve in new product discussion from initial till the implementation of the product. Mainly in charge of POS / Claims function based on the urgency of the scope. Facilitate discussions with the business to gain a deep understanding of their current processes and document the necessary rules and enhancements. Gather requirement and assist business user from the system perspective to ensure the URS is right as per product team and business users' understanding. Create streamlined business process mappings (AS-IS & TO-BE), to ensure that flow of process is correct prior to implementation of the system. Serves as the intermediary between the technology and business teams, facilitating the development and implementation of backend and digital platform. Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT). Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution. Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any. Report UAT progress and highlight key areas of risk and issues. Prepare end user training guide prior to implementation. Perform post implementation verification after system release. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role A Solutions Analyst who will be responsible for supporting the execution and implementation of the new products' system enhancement, in Life Operations, namely in Claims. Actively involved in delivery and implementation of Claims System enhancements, implementation of new products requested by the business. These enhancements may encompass changes related to ClaimEz, artificial intelligence (AI) and optical character recognition (OCR). Facilitate discussions with the business to gain a deep understanding of their processes and document the necessary rules and enhancements. Create streamlined business process mappings (AS-IS & TO-BE), to ensure that process is lean prior to implementation of the automation. Develop thorough business requirements that align with current and anticipated business needs, while also keeping in mind future changes. Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones. Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT). Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution. Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any. Report UAT progress and highlight key areas of risk and issues. Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided. Prepare end user training guide and train the trainer prior to implementation. Perform post implementation verification prior to project closure. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

As an engineer in OCBC, you will be part of a team, building applications that work at scale to support various banking products, services, and also enable development workflows. We are looking for a full-stack developer who can build APIs, front-ends, back-ends, and tools that interact with other bank services. You will be part of every stage of development, from concept to deployment. If you're passionate about the fintech, want to be part of a group that works on new products, have the opportunity to shape them, and enjoy crafting robust, scalable, and maintainable services, we may be the team for you! Description • Develop and maintain highly reliable and scalable services and applications • Create automation that works on Windows, macOS and Linux servers • Build APIs and UIs that are simple and powerful • Understand product requirements, engage with team members and customers to define solutions, and estimate the scope of work required • Collaborate with, mentor, and influence members within your team and across other teams in OCBC • Deliver solutions that can keep up with a rapidly evolving product in a timely fashion Qualifications • Solid Java development experience. • Experience with at least one other programming language (C#, Kotlin, Golang). • Knowledge in Microservices, Functions, Event-driven/reactive programming or other Cloud Native architectures • Experience designing, building, and maintaining RESTful APIs • Experience with Cloud Native Platforms including Kubernetes, Open Shift, Docker Enterprise, or Cloud Foundry in the public cloud • Experience with JavaScript and one or more front-end frameworks such as React or AngularJS • Mobile app development experience is preferred • Expertise in building highly available production services, including deployment automation, infrastructure-as-code, monitoring, and scaling • Good understanding of containers, build systems, and infrastructure automation • Experience with DevOps and Agile engineering practices

SG Financial Crime Surveillance Operations (FCSO) Apprenticeship Programme Recent Polytechnic Graduates who join the SG FCSO Apprenticeship Programme will go through a 12-month learning and development journey across various SG FCSO functions (including but not limited to Transaction Monitoring, Name Screening & Control Operations). During this learning journey, you will embark on two 6-months rotations. You will be exposed to different projects and tasks, alongside structured trainings, mentorship and on-the-job learning. Through the programme, you'll experience an incredible and varied global learning experience, which include: Talent assignments Technical and professional skills training Future skills and development workshops Targeted online learning Inspiring thought leadership speaker events Real-life business problem solving and more We'll provide you with the tools, training, network, and support to help you become a change agent, and drive innovation and creativity across the Bank. Investigations To investigate risk events / cases: Escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Trade AML &/or Name Screening); Other escalations as per procedures / DOI; (and) Any other matter as directed by Country Head of FCSO for identifying suspicious transaction / activities with Group policy and procedures, law and regulations in Singapore on AM;/CFT To support Country Head of FCSO to lead and manage the Singapore Financial Crime Surveillance Operations (FCSO) Team, including but not limited to Providing guidance and training to Case Investigation Specialists and relevant value chain stakeholders (e.g. FCSO-AA, FCSO-QCO, and FCSO-RFI); Monitoring relevant metrics and lead requisite actions to intervene, where required; Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like; Securing credible audit / review outcome for the unit; Ensuring timely reporting and escalation of significant risk issues to management; and Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purposE Business Analyse comprehensive impact of financial crime related regulatory /law enforcement matters on the relevant business area and operations Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends People and Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management. Assess risks arising from products / segments / geographies / customers / transactions. Ensure that significant investigations are concluded internally and externally where relevant (including cross-border). Support senior oversight of FCSO SG. Governance Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF). Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Our Ideal Candidate Graduated with a Polytechnic Diploma with less than 2 years of working experience Keen interest in Banking and Finance industry Knowledge and interest in Financial Crime Compliance (AML/CFT, Sanctions and ABC), particularly in case investigation Understand of MAS Notice 626, and others, like guidance / circulars Processes excellent interpersonal skills, multi-cultural awareness and sensitivity Be able to make sound judgement on business practices, regulatory relationship management and reputational risk Independent worker who can demonstrate robustness in ethnics and resilience Exceptional written and oral communication skills

Essential Duties and Responsibilities:

• Build collaborative partnerships with APAC business leaders and key stakeholders to develop an innovative, cohesive recruitment strategy that aligns with the organization's strategy, growth priorities and workforce plans.

• Develop and operationalize a talent planning model in partnership with the business to enable the creation of both short-term and long-term recruiting plans for APAC.

• Provide purpose and direction to your team through a clear, inspirational vision; empower the team to do great work by removing barriers and allocating resources.

• Provide input and direction into the annual budgeting and strategic planning processes, including workforce planning, location and cost analysis.

• Experienced in collaborating with workforce planning leaders and HR to understand hiring demand and translating that into hiring plans.

• Cultivate partnerships and collaboration with key Internal and external parties

• Ensure that the APAC Talent Acquisition team fulfills all mandatory hiring requirements, reporting and record management and adapt standard processes to address market variances, as determined by legal and regulatory requirements, and/or market maturity

• Inspire, develop and elevate APAC Talent Acquisition team members by cultivating a team culture of ongoing learning, collaboration and a drive for excellence.

• Develop and operationalize a talent planning model in partnership with the business to enable the creation of both short-term and long-term recruiting plans for APAC.

• Establish a strategic point of view on providing people insights through data to support the business and leaders in driving business decisions in APAC.