Assistant Technical Project Manager- Software Application
(Singapore)
Responsibilities:
We are seeking for a resourceful, experienced and committed individual to manage the following:
Service Management
· Oversee, report, and ensure the SLAs/KPIs of the systems under the System Family are met.
· Collaborate directly with clients (stakeholders, Operations Managers, and/or Contractors) for project delivery and maintenance support.
· Regularly update the client on operational concerns, compliance matters, and propose solutions.
· Provide monthly reports on system health, status, risk status, and the status of Change Requests/Service Requests and System Problems.
· Participate in management meetings such as CCC, Operations, Service Review, Audit, and Management Meeting.
· Review reports from Operations & Support (O&S) project teams within the System Family.
· Support O&S Project teams during Audit, Disaster Recovery/Business Continuity Planning, Backup & Recovery exercises.
· Propose initiatives for continuous improvement with recommendations to enhance IT governance & compliance and improve work quality and processes.
· Prepare an annual Management plan and submit it to the Client.
IT Configuration Management
· Regularly review IT asset inventory records maintained and updated by the Client-appointed Asset Officer/Project owner.
· Oversee and review with the client in advance of potential obsolescence and arrange whatever actions required
· Prepare and submit reports to the Client.
Incident Management
· Lead investigations and ensure incidents are resolved within the stipulated SLA time.
· Conduct root cause analysis for recurrent incidents and recommend improvement solutions to the Client.
· Ensure proper sign-off/endorsement by the client for incident resolution/closure and associated archival/repository.
IT Security Management
· Schedule security scans for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
· Conduct regular Security Reviews on System Access and administration patterns, and report any unusual or suspicious activities to the SMO Head Office.
· Track, mitigate, and deploy patch security vulnerabilities according to the stipulated timeline. Maintain oversight and submit monthly reports.
· Ensure applications/software/systems are updated with the latest virus/security patches.
· Escalate and/or seek Client’s acceptance and approval of assessed risks
IT Security Compliance & QA Management
· Ensure the Systems’ compliance status adheres to applicable standards, policies, directives, and guidelines.
· Declare, review, and report compliance status to the SMO head office annually.
· During audit exercises, collaborate with stakeholders to provide responses and evidences to auditors or compliance-related declarations.
· Provide a Rectification Plan for any gaps found.
· Seek waivers on compliance when justifiable.
· Ensure all applicable standards, policies, directives, guidelines, deliverables, and quality assurance records are filed and kept up-to-date for audit and review purposes.
· Collaborate with the Client on system enhancements required for policy changes and audit requirements.
· Facilitate the resolution of issues and escalate to senior management as needed.
· Manage multiple projects under tight delivery timelines and limited budgets.
· Communicate effectively, both verbally and in writing in English.
· Conduct project planning activities and manage the execution of large-scale, high-risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing).
· Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
· Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.
· Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them.
· Collaborate with Stakeholders to evaluate Cloud Solution Requirements and provide guidance on solution/technical architecture.
· Analyze risk, establish contingency plans, and identify trigger events and responsibilities for initiating mitigating action.
Requirements:
· Degree/Higher diploma in Computer Science/EEE, IT, Communications, Mechatronics, or other related disciples
· Minimum 3 – 4 years of working experience related to IT security and/or in application development with strong knowledge of coding practices
· Professional certifications such CISSP or other relevant qualifications will be an advantage
· Proficient in the following programming languages: Java, JavaScript, JQuery, HTML, SQL
· Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company.
· Ability to drive projects in a matrix management environment that includes influencing, efficiency, collaboration and openness with a focus on results orientation;
· Proficiency in collaboration, conflict resolution, group interaction and dynamics, project management, and facilitation of significant projects;
· Demonstrated leadership, communication and problem solving skills
· Basic knowledge of IT infrastructure such as servers, LAN, WLAN, printers and operation systems
· Possess the highest ethical and moral standards
· Self-motivated to work independently to manage projects
· Demonstrated commitment to completing tasks and objectives
· Reliability, flexibility, motivation and working well under pressure
· Ability to maintain a positive attitude at all times
· Able to travel overseas when required
· Preference will be given to candidate with experience in handling government projects
Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV / Resume to info@i-consulttech.com/[email protected]
