Job Description
As an After-sales Technical Engineer, you will play a crucial role in ensuring customer satisfaction by managing all aspects of after-sales services. This includes coordinating with service engineers, preparing quotes for fault calls and repairs, and overseeing perventive maintenance contracts. You will assist with site surveys for minor projects, gather necessary information to aid the sales team in quoting, suggest site requirements for installations, power, and access, and manage distributors for projects won. Additionally, you will assist in preparing safety-related documents for preventive maintenance contracts (PMC) or minor projects. Your role is essential in maintaining strong relationship with end users and ensuring smooth operations for after-sales services.
Key Responsibilities
1. Manage Service Engineers' Whereabouts.
2. Quote for Fault calls & After Sales Repairs.
3. Prepare preventive Maintenance Contracts.
4. Assist with Site Surveys.
5. Promote Maintenance Contracts.
6. Assist in Quoting for Small Projects.
7. Manage Distributors for Project Wins.
8. Prepare Safety-Related Documents.
Requirements
1. Knowledge of Automatic Door Operator : A Solid understandign of automatic door operatos, their functionality, and maintenance requirements.
2. Possession of a Class Driving License
3. Knowledge of Ironmongery and Door Closers : Familiarity with various ironmongery products, including door closers, and their installation and maintenance.
4. Familiarity with Singapore Building Environment Regulations : A good understanding of the building and safety regulations in Singapore related to doors, door operators and associated hardware.