Total 94 Manager support advisor job vacancies in Information Technology category in Singapore

Join one of the growing regional banks in Singapore as a Head of Regulatory Advisory and MAS Liaison covering wealth management, retail banking, commercial banking and global markets.

This strategic role will report to the Chief Compliance, legal and Risk and work closely with the CEO and senior Business Stakeholders while leading an existing team of 8/10 people.

The Head of Regulatory Advisory and MAS Liaison will be a proven leader with exceptional communications skills capable of articulating all communications to both senior stakeholders within the Bank and the MAS.

Profile

• Minimum 15 years of experience in Compliance within Banking
• At least 5 years of experience in leadership
• Solid knowledge of both Wealth Management and wholesale banking
• Solid experience in regulatory advisory and liaison
• Polished and credible individual
• Strong written and oral communication skills
• Preferred Chinese speaker as a large portion of the Bank AUM come from China HNW Individuals

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

What’s the role?

Bloomberg Technical Support is responsible for deploying and supporting Bloomberg’s variety of products and services. This high-profile role requires experience across general technical areas pertaining to hardware, software and networking, in addition to experience with coordinating the implementation of technology solutions.

The Technical Support team is seeking a qualified individual to provide leadership and direction to the team in Singapore. You will possess a strong customer focus, passion for leadership and high interest in technology. In addition, you have good attention to detail with excellent coaching and communication skills. You will work closely with a range of stakeholders to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.

As a confident and well-organized communicator you will also be responsible for handling key accounts, regularly liaising with market data and technology personnel, as well as telecommunication providers, service vendors, and partner with a variety of internal stakeholders to ensure the highest quality of service to our customers.

You will work towards developing a collaborative team environment that fosters creativity and places a high value on providing quality customer service and technical support. Striving for excellence in both team productivity and customer happiness is at the heart of this position. You will be responsible for the hiring, on-boarding, evaluation and continued development of your team members.

We'll trust you to:

• Maintain quality relationships with your team on both a group and individual level
• Ensure that your team's performance is on track to meet departmental goals across multiple metric categories such as productivity and quality
• Provide tailored coaching that improves individual productivity and performance
• Empower your team to innovate and challenge traditional thinking on how to best tackle clients' technical issues
• Establish strong global & interdepartmental relationships and strategies to make valuable contributions to the business
• Build and drive strategies for your team that aligns with the department and business goals in the region
• Be involved in recruiting, hiring, and identifying candidates with potential to be successful at the role

You'll need to have:

• Minimum 3 years of working experience in technical support or a similar role that engages with internal or external clients in a technical capacity
• Minimum 1 year of experience in leadership, mentoring, coaching or training
• Business proficiency and fluency in Mandarin to support Chinese-speaking clients
• Excellent written and verbal communication skill in English
• Demonstrated people management, project management and change management skills
• Extraordinary level of customer service and a good understanding about our business
• Experience managing workflow or projects for our product and its technical area (software, connectivity, data, etc.)
• Strong stakeholder management skill, including networking and communication skills
• Experience working in a global, team-oriented, and collaborative environment
• Ability to quickly prioritize and take appropriate actions in handling escalated cases
• Strong interest in learning Bloomberg products and its technical concept and architecture
• Demonstrated continuous career growth within an organisation
• Bachelor’s degree or degree-equivalent qualifications

We'd love to see:

• Experience and knowledge of our product implementation workflow including the installation, relocation, and removal of new Terminals, routers, and circuits
• Experience and knowledge in troubleshooting client issues related to the Bloomberg software, hardware, SFTP, FIX and API products
• Experience and knowledge of PC hardware, operating systems and software suites
• Knowledge of networks with an understanding of but not limited to IP addressing, sub-netting, routing and Secure File Transfer Protocol

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: http://www.bloomberg.com/professional

Role Summary:

The Technical Project Manager will oversee and manage technical projects related to the enhancement, replacement, and installation of innovative entertainment systems across the Resort. This role requires a strong understanding of entertainment technologies, excellent project management skills, and the ability to collaborate with internal teams, vendors, and contractors to deliver projects on time, within budget and to the highest standards of quality.

Job Responsibilities:

• Coordinate and chair design and project development meetings to define the performance and technical scope of proposed systems, ensuring follow-up actions are completed and documented.
• Plan, organize and maintain detailed project documentation, including specifications, site drawings, timelines, resource allocation, bills of quantities, and deliverables.
• Oversee vendor procurement by engaging internal teams, reviewing technical clarifications, evaluating vendor proposals, and ensuring required permits and reports are prepared.
• Supervise and track vendor execution progress, organize site access, and support installation activities while providing regular updates to stakeholders.
• Collaborate with teams to develop and execute site acceptance tests, final site inspections, and required project documentation, such as SATs and operational manuals.
• Facilitate training sessions and manage the project handover process to relevant teams, ensuring post-installation reviews are conducted.
• Monitor compliance with safety and operational guidelines, industry standards, and local regulations throughout the project lifecycle.
• Track project progress, manage payment stage approvals, and address any additional tasks or responsibilities as required.

Job Requirements:

• Degree, Diploma or WSQ Equivalent in a related discipline.
• With Degree, Diploma or WSQ Equivalent: 8 – 10 years of related industry experience required.
• Without Diploma or WSQ Equivalent: at least 10 years of related industry experience required.
• Proficiency in project management tools and methodologies with a proven ability to plan, organize and complete tasks in an acceptable timeframe.
• Knowledge of AutoCAD, Revit, or similar design software.
• Familiarity with Q-Sys, and similar audio networking platforms.
• Flexible approach to working hours with an ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in entertainment equipment and systems including: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control, SFX and Automation.
• Strong knowledge of industry standards and safety protocols.

Role Overview:
We are seeking an experienced professional to manage Application Maintenance and Support (AMS) processes and ensure the smooth functioning of our business-critical applications. This role involves vendor coordination, end-user support, contract management, and project oversight to deliver efficient, high-quality application support services.

Key Responsibilities:

1. AMS Management

• Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
• Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
• Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.

2. End-User Support

• Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.

3. Contract Management

• Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.

4. Process Standardization and Compliance

• Implement and enforce standard operating procedures for application support.
• Conduct compliance checks to ensure adherence to organizational policies and guidelines.

5. Project Management

• Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.

6. Business-as-Usual (BAU) Operations

• Drive cost-efficiency through root cause analysis, performance tuning, and user training.
• Conduct periodic reviews of knowledge bases for AMS applications.
• Provide support for applications not covered by AMS and participate in disaster recovery exercises.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
• Strong understanding of ITIL methodologies (certification is a plus).
• Hands-on experience with the following technologies:Unix and Redhat scripting
  Java 8 or above
  Middleware (e.g., Weblogic, Tomcat, SpringBoot)
  Automation tools and build tools (e.g., Maven, Jenkins)
  Databases (Oracle, MSSQL)
  SDLC methodologies (Waterfall, Agile)
  

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Summary:

• Responsible for providing Application Support in all stages of the Information Team Management (>5 people across regions)
• Capability to resolve incidents & minimize downtime by effectively managing & escalating issues through different support levels.
• Maintain high-quality support by implementing best practices and continuous improvement processes.

What you'll do:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

• Responsible for providing Application Support in all stages of the Information Technology (IT) application life cycle related to Sourcing / Retail organization;
• Responsible for handle change requests, Service request and Incident tickets; ensuring proper ownership and closure of these request/tickets
• Responsible to create and secure appropriate approvals for planned and ad-hoc system changes
• Perform escalation procedures to senior levels, annual capacity planning & ensure high availability of system up-time
• Collaborate with Business Analysts, Architects, Application delivery teams to drive ITIL best practices through Agile methodology
• Confirm / Follow Service Level Agreements (SLA) with users, which includes the level of application support maintenance
• Create documentation of the support services to be delivered based on each application’s functionality
• Ensure Project Transition into Business As Usual follows the gate review
• Manage the vendors service quality, support standards in accordance to corporate policies and agreed SLA guidelines
• Formulate a problem solving & decision-making approach to handle issues for a given application’s issues.
• Assess the need of training and plan for training sessions
• Prepare & Present Weekly and Monthly Reporting keeping teams accountable for their tasks
• Support IT audit activities when required / Maintain clear visibility of Active User Account / Password guidelines & Roles assignment
• Strong team player managing a team of 6 people across regions

What you'll need:

• Degree in Engineering, Computer Engineering/Science or Information Technology
• At least 7 to 9 years of relevant experience in Application Support and Operations
• Experience with PLM is required (Centric Software, CBX, Bamboo)
• Experience in Sourcing operations/ Retail environment is a bonus
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk
• Experienced with ERP ( SAP, PLM, Inhouse bespoke Applications ), Reporting domains
• Excellent team player with the ability to communicate across all levels within the organization
• Positive attitude & able to work under pressure;
• Managerial experience required
• Excellent technical troubleshooting & problem solving skills
• Good level in English is a must
• Strong interpersonal & communication skills.

Job Summary

We are seeking a driven Application Maintenance cum Support Manager who is competent in project management related to Traffic Engineering and Management and committed to deliver exceptional service.

Mandatory Skill-set

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• Has at least 5 years of relevant experience in Application Maintenace Support and Operations;
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
• Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Excellent team player with the ability to communicate across all levels within the organization;
• Positive attitude and able to work under pressure;
• Excellent technical troubleshooting skills;
• Strong interpersonal and communication skills.

Desired Skill-set

• PMP and ITIL certifications.

Responsibilities

• Responsible to provide application maintenance support in all stages of the Information Technology (IT) application life cycle related to Traffic Engineering and Management projects.
• Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
• Responsible to create and secure appropriate approvals for planned and adhoc system changes;
• Involve in user and system support during and post system implementation;
• Support IT audit activities when required;
• Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
• Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
• Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
• Ensure compliance to the corporate standards, policies and guidelines related to the application services;
• Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life;
• Manage, support and track IT changes activities; provide monthly IT application and operations statistics.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

*Candidates with the relevant experience and skills can be appointed at Senior Manager and offered a salary higher than the specified range

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

• Experience on both Integrated Control Monitoring System as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage
• Providing technical support to customers and capable of resolving technical matters
• Providing support to service team ensuring services completion according to the works order for acceptance by the customers
• Ability to plan and assign service personnel to tasks
• Provide training and guidance to Service Engineers on mechanical and electrical aspects of system commissioning, troubleshooting, maintenance, repair or overhaul
• Experienced with acceptance tests of equipment and systems ensuring customers satisfaction and acceptance
• Provide service/investigation reports where required
• Provide support to sales team with regards to commercial matters
• Prepare and submit travel report on work progress as well as completion of project

Requirements

• At least a Degree in Electrical/Electronics Engineering with working hands on experience in the marine propulsion industry especially with experience with automation or PLC/SCADA/MODBUS or other protocols
• Possesses good business acumen understanding corporate environments and commercial matters involving sales contracts and business terms
• At least 7 to 10 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Team management experience
• Experience in troubleshooting, project handling/execution, servicing and commissioning of marine propulsion systems
• Good organisation and planning skills for efficient team deployment to complete tasks within given timeframe.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills

Kindly understand that only shortlisted candidates will be notified.

WeLead Solutions Pte Ltd

Poon Wai Soon, Bernard

Reg. No: R2197713

EA License No.: 23C1882

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

• Position : Technical Support Engineer/Manager (Mechanical /Rotary Machinery/Turbines)
• Location : Henderson Road
• Working hours : 5 days a week - Monday to Friday from 9am to 6pm
• Salary (commensurate with experience) : Basic up to $5200 + AWS + Performance Bonus
• Duration : Permanent
• Industry : Business and management consultancy services

Main Responsibilities:

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services identify and translate customers’ requests;
• handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers;
• Occasionally promote to customers technical training sessions and sales of spare parts and repairs;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Manage Workshop activities including all repairs, safety issues related to company's products
• Guarantee, when necessary, the proper processing of offers: onsite interventions and repairs.
• Inventory control of all spare parts including good inwards and maintain inventory cost at acceptable level and sufficient stock to support customer’s needs

Requirements:

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Must have experience on rotary machinery such turbines and pumps hands
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on LinkedIn: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

We are a small, inclusive private school in Singapore dedicated to nurturing each child’s potential, with a focus on students with diverse learning needs. Our goal is to provide a supportive, adaptive educational experience that helps children thrive academically, socially, and emotionally. Our school is rapidly growing, and we are seeking a highly skilled and compassionate Head of Learning Support to lead our learning support initiatives.

Key Responsibilities:

• Develop and Implement Personalized Learning Plans: Design and oversee Individualized Education Plans (IEPs) and intervention strategies for students requiring additional support.
• Lead by Example to Deliver Targeted Educational Therapy: Provide one-on-one or small-group educational therapy sessions focused on addressing learning challenges, including language-based learning disorders, ADHD, autism, and other special needs.
• Lead and Mentor a Team: Guide and collaborate with a team of learning support specialists, therapists, and teaching assistants to ensure consistent, high-quality support across all levels.
• Collaborate with Teachers: Work closely with classroom teachers to tailor curriculum, adjust teaching strategies, and incorporate therapy techniques that accommodate various learning profiles.
• Parent and Community Engagement: Regularly communicate with parents and caregivers, offering guidance and feedback on student progress and at-home strategies, while working with external specialists as needed.
• Professional Development and Training: Provide ongoing training for staff on inclusive education practices and therapeutic approaches to enhance their ability to support diverse learners.
• Monitor and Evaluate Progress: Regularly assess and adjust intervention plans based on each student’s evolving needs, progress, and therapy goals.

Qualifications:

• A degree in Special Education, Educational Psychology or a related field with a focus on educational therapy.
• At least 5 years of experience in special education, educational therapy, or a related setting, with a proven track record in developing and implementing effective intervention plans.
• Strong leadership experience, ideally in an educational or therapy-based role.
• Deep knowledge of learning disorders, therapeutic approaches, and classroom-based intervention strategies.
• Excellent communication, organization, and interpersonal skills, with an empathetic approach to working with students, staff, and families.

Interested parties, please send your RESUME with current & expected salary & date available to [email protected].

We regret only shortlisted applicants will be notified.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

About the department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do

Do you like solving complex problems? Are you great at helping a team grow to surpass their potential together? Do you enjoy interacting with people at all levels and roles?

As a Technical Support Manager at Cloudflare you will:

Provide World-Class Support to our Millions of Customers - You will help the team triage and answer high priority tickets from both top partners and free customers, understand our customers needs and problems, in depth, in order to provide insights on them to the company and solve them, and are confident in addressing customer escalations with team members.

Manage Technical Support Engineers - You will coach the team to excel at their jobs, manage individual and team projects to on-time completion, have regular one-on-ones with everyone on your technical support engineering team, encourage professional development, help with training and QA, manage the support hiring process, and keep team morale high.

Help Manage and Improve Tools and Processes - You will manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company. They will also help to manage all of our support tools and software.

Work Cross-Functionally With Other Teams - You will work with other teams to guide projects that help the support team, customers and the company. You will act as the Voice of the Customer to communicate clearly the requests and problems our customers are reporting to the rest of the company through to resolution.

Examples of desirable skills, knowledge and experience

• Minimum of 3 years of team lead or management experience, with teams of 4 or more people
• Experience managing Support Engineers' performance and development
• Strong experience at hiring, coaching, and training Support Engineers
• Experience managing a team to meet and exceed their individual, team, and company goals
• Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
• Fundamental understanding how the Internet works (OSI Model)
• Knowledge of DNS, SSL/TLS, HTTP, and network related concepts
• Familiarity with command line and command line tools including curl, dig, traceroute
• Experience providing global support that follows the sun 24x7x365
• You have strong communication skills, both verbal and written
• Past experience or interest in working at a fast-paced and high-growth company
• Ability and willingness to work occasional weekends, holidays, and after hours

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

Nacos Marine Singapore is looking for Technical Support Manager to join our team.

This is a permanent opportunity, located at Jurong East, Singapore.

In this position, your work will focus on these responsibilities:

• Located in Singapore to cover Asia’s Customers issues (AUT & NAV) in ANCS
• Provide remote diagnosis of problems and definition of further steps to be taken to further isolate or remedy the problem, with appropriate communication to the customer and, if necessary, to other departments, where troubleshooting requires it
• Attend Field Service activities in Asian countries
• Perform root cause analysis of technical problems at ship and equipment level
• Independent clarification of complex service problems of the entire product range including preparation of a detailed solution proposal in cooperation with the product management
• Findings for special problem cases, if it is necessary, carry out of the required on-board repair, on board attendances for installation/commissioning/services
• Preparing for meetings Technical topics and analysis for order and service management
• Present Life Cycle Management meetings with customers
• Attend site survey and health check of customer installation on site
• Special tasks: participation on call on duty, surveys, trainer activities etc.
• Deep understanding of NACOS related automation system
• Training of team members in the Asia region.

To be successful in this role, we expect you to have:

• Diploma in Engineering and above
• Minimum of 20 years work experiences in similar position
• Experienced in PCS, MCS and PLC related platform for automation system
• Coding requirements : IEC and SLS coding
• Strong in Automation Technical Skill
• Experienced with independent hands-on personnel on ANCS products and Automation
• Good interpersonal skills with ability to work both independently and as part of a team

Please note that according to Wärtsilä policy, voluntary consent for a background check is required for candidates being considered for this position.

Why you and us?

We at Wärtsilä ANCS believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and cocreation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

How you will create an impact

• Establishing business relationship and act as a single point of contact for handling support escalations.
• IT vendor management and SLA monitoring.
• Work with the team on the Service Improvement Planning.
• Assisting in application rollout, performing validation post implementation.
• Disaster Recovery and Business Continuity planning (and associated testing) as well as the maintenance.
• Work with Infrastructure Services and other IT teams in handling the downstream, infra related items.
• Focus on the security of the applications, periodic Software Security Assessment refresh, Security Architecture Review refresh etc.
• Ensuring the security framework and controls are followed for the applications (Hammer).

What you’ll need to succeed

• Bachelors or Masters in Computer Science/IT.
• Proven experience in Application support – preferably in BFSI industry.
• Good knowledge or solid experience in Enterprise monitoring and observability domain; preferably in BFSI industry.
• Enterprise logging platforms - Splunk, Elasticsearch, etc.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
• Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
• Self-directed and self-learner, displays resilience and discipline.
• Excellent analytical and communication skills.
• Good planning and organizing skills with structured thinking and innovative solutions.
• Strategic forward-thinking approach to challenges.
• Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
• Ability to look at issues from multiple angles and appreciate diverse perspectives and complexity.

The Manager of Social & Support Services is an experienced social worker to lead a team in providing comprehensive family and caregiver support for individuals requiring higher levels of assistance. This role involves leveraging the specialised skills of social workers to help families navigate the challenges of caregiving and support individuals in living and learning effectively.

Key Responsibilities:

• Oversee and Develop Services: Direct the planning, development, implementation, and evaluation of a tiered system of services, maximising the clinical skill sets of social workers to deliver tailored support to caregivers. This may involve managing complex cases that require coordinated efforts from various specialists to ensure holistic support.
• Collaborate with Allied Professionals: Work with allied health professionals (including psychologists, occupational therapists, and speech therapists) to develop comprehensive support strategies for clients, with an emphasis on strengthening caregiver support and capacity.
• Supervise and Guide Team: Provide leadership, supervision, and mentorship to social workers to enhance the quality of family support services. Lead the team in managing admissions, referrals, and guiding families through available community resources.
• Community Networking: Build and maintain partnerships with other agencies (e.g., Family Service Centres, Social Service Offices, CDCs, and specialist organisations) to establish a support network, connecting families with resources and services across the community.
• Strategy Development: Collaborate with organisational leaders, including the CEO and heads of relevant departments, to design and implement advanced caregiver support systems, ensuring structures are responsive to complex caregiving needs.
• Departmental Administration: Oversee the administrative functions of the department and ensure efficient operation.

Requirements:

• Registered social worker with at least 6 years of relevant experience (preferably within the disability sector), and a minimum of 3 years in a leadership role.
• Demonstrated leadership and clinical supervision abilities to guide and develop a team.
• Strong interpersonal and communication skills with the capacity to work effectively within a multidisciplinary team environment.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Job Summary:

The Technical Support Manger plays a crucial role in ensuring the smooth operation of the production team within the vehicle repair and maintenance department. This position involves assessing vehicles, managing parts procurement, training technical staff, and effectively communicating with customers. Additionally, the Technical Support Manager is responsible for analyzing repair data using vehicle inventory management software.

Job Responsibilities:

1. Technical Skill Training:

- Execute and mentor technical staff (mechanics, technicians, etc.) on repair techniques, safety protocols, and customer service.

- Continuously update team members on industry trends, new technologies, and best practices.

2. Repair Analysis:

- Regularly review repair data to identify patterns, recurring issues, and areas for improvement.

- Collaborate with the management team to implement process enhancements.

- Contribute to continuous improvement initiatives within the repair and maintenance department.

3. Vehicle Assessment:

- Conduct thorough assessments of vehicles brought in for repair and maintenance.

- Identify issues, evaluate damage, and recommend appropriate repair procedures.

- Collaborate with technicians to ensure accurate diagnosis and efficient repair processes.

4. Vehicle Inventory Management Software:

- Familiarize yourself with the vehicle inventory management software used by the organization.

- Utilize the software to track repair progress, manage inventory, and analyze repair data.

- Generate reports and insights to optimize repair efficiency and resource allocation.

5. Customer Communication:

- Interact with customers to explain repair processes, estimated timelines, and costs.

- Address customer inquiries, concerns, and feedback professionally and empathetically.

- Provide exceptional customer service throughout the repair journey.

6. Parts Procurement:

- Take charge of procuring vehicle parts and accessories.

- Maintain relationships with suppliers and negotiate pricing.

- Ensure timely availability of necessary parts for repairs.

Qualifications:

-10+ years of management experience.

- Proven experience in vehicle repair and maintenance, preferably in a supervisory or technical support role.

- Strong technical knowledge of automotive systems, components, and repair procedures.

- Excellent communication skills to interact with both technical staff and customers.

- Proficiency in using vehicle inventory management software.

- Problem-solving abilities and attention to detail.

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

*Candidates with the relevant experience and skills can be appointed at Senior Manager and offered a salary higher than the specified range

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.