Total 10 support advisor job vacancies in Information Technology category in d27 yishun sembawang

Job Overview:

Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.

We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT support, ensuring smooth operations for our clients.

As an IT Technical Support Specialist, you will:

• Provide IT Support: Assist clients with troubleshooting hardware, software, and network issues.
• Onsite and Remote Assistance: Deliver onsite technical support and resolve client issues effectively.
• Setup and Maintenance: Handle system setups, upgrades, and routine maintenance tasks.
• Documentation: Maintain clear records of support requests, resolutions, and system configurations.
• Collaborate: Work closely with the team to ensure timely and effective solutions for all IT-related challenges.

To excel in this role, you should have:

• Experience: 1–3 years in IT support or a related role.
• Skills:Strong troubleshooting abilities for hardware, software, and network issues.
  Basic knowledge of networking concepts (e.g., static IPs, routers, and switches).
• Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not mandatory).
• Personality: Customer-focused, problem-solving mindset, and the ability to work under pressure.
• Education: Diploma in IT or related field.

Why Join Us?

• Growth Opportunities: Gain hands-on experience and advance your technical skills.
• Dynamic Team: Work in a supportive and collaborative environment.
• Impactful Work: Play a key role in delivering solutions that make a difference to our clients.

Job Responsibilities:

Job opening 1: Residential

• Perform gas installation work and gas supply turn-on in domestic units
• Perform soundness test on gas installation.
• Perform site survey on gas installation feasibility and rectification work.
• Ensure gas installation comply with the Code of Practice (SS608), Regulations, SOP etc.
• Coordinate with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies on installation matters.
• Attend to customer enquiries/ feedback and perform service recoveries.
• Report writing.

Job opening 2: Commercial

• Oversee the gas installation works conducted by outsourced contractors in compliance with regulatory requirements, code of practices and Standard operating procedures (SOP).
• Ensure that the tools and equipment for related works are adequate and properly maintained for operational readiness.
• Attend to customers’ feedback, queries and complaints.
• Coordinate gas installation projects submitted by M&E consultants, Professional Engineers and Licensed Gas Service Workers.
• Conduct Inspections of gas installation and witness final pressure test, ensuring timely & safe completion for turn-on of gas supply.
• Perform standby duties after office hours.

Job opening 3: Investigation & Maintenance

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and perform service recoveries.
• Investigate and report on matters related to meter readings abnormality.
• Attend to meter cut-off and account due related matters.

Requirements:

• Diploma/Nitec in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.

Job Summary

IT Planning & Finance: The successful applicant will be part of the team in Technology Business Management (TBM) Unit.

The applicant is responsible for supporting the effective planning, reporting, and financial oversight of the Technology

Group (TG) projects and initiatives. This role focuses on driving governance processes, ensuring alignment between strategic

IT plans, and maintaining robust financial management practices. The individual will work closely with internal teams to

execute financial reporting, project planning, and budgeting activities across the organisation.

Key Responsibilities

1. IT Planning & Governance

• Project Pipeline and Portfolio Management: Support the development and reporting of the TG project pipeline, including tracking and analysing project performance and key deliverables.

• Business-As-Usual (BAU) Reporting: Assist in preparing BAU performance reports for ongoing TG initiatives and align with overall strategic goals.

• Manpower Planning: Contribute to TG manpower planning processes, ensuring adequate staffing for IT projects and initiatives based on current and future needs.

• Transformation Office Support: Assist in activities related to the TG Transformation Office, helping to align project governance with the Digital Government Blueprint and other long-term strategic plans.

• Governance Frameworks: Assist in the implementation of IT governance frameworks to ensure compliance with organisational policies and standards.

2. IT Financial Management

• Budgeting and Financial Planning: Support the preparation of TG’s annual financial budget, working with divisions to ensure accurate forecasting of project costs and IT resource allocation.

• Financial Reporting: Assist in tracking financial performance across TG projects, including monthly and quarterly reporting on expenses, revenue, and capital expenditures.

• Asset Ownership and Management: Support the implementation of TG’s asset ownership framework, tracking and managing IT assets, ensuring accurate financial records are maintained.

• Workday Data Management: Assist in the management and maintenance of the TG Workday data management framework, ensuring financial data is accurate, updated, and aligned with TG project objectives.

• Expense Tracking and Forecasting: Collaborate with divisions to execute monthly financial forecasts, tracking variances and ensuring budget adherence.

What we are looking for

Requirements:

• Min. 5 years of experience in IT governance, project planning, or financial management.

• Strong understanding of IT project planning, governance frameworks, and financial reporting.

• Experience in financial budgeting, expense tracking, and project portfolio management.

• Familiarity with financial and resource management tools (e.g., Workday) and IT budgeting frameworks.

• Excellent organisational, analytical, and communication skills.

• Ability to manage multiple priorities and work with cross-functional teams.

Key Skills:

• IT Project Planning and Governance

• Financial Budgeting and Reporting

• Data Management and Financial Systems (Workday or similar)

• Stakeholder Collaboration and Communication

Job Summary

IT Resourcing & Commercials

The successful applicant will be part of the team in Technology Business Management (TBM) Unit. The applicant is responsible for supporting vendor management and procurement processes. This position supports the Technology Group (TG) in its day-to-day management, vendor relations, and strategic procurement activities, while maintaining alignment with organisational goals and ensuring compliance with procurement standards.

Key Responsibilities

1. IT Management Support

• Vendor and WOG Engagement: Assist in facilitating engagement between TG and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.

• Event and Initiative Management: Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.

• Office Space and Planning: Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.

• Executive Support: Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.

2. IT Resourcing & Commercials

• Vendor Performance and Spend Analysis: Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.

• Augmented Resource Planning: Support TG’s augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.

• Strategic Vendor Partnerships: Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.

• Procurement and Contract Management: Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.

• Demand Aggregation and Bulk Procurement: Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.

What we are looking for

Requirements:

• 3-5 years of experience in IT operations, vendor management, or procurement.

• Strong understanding of vendor management, resourcing, and procurement processes.

• Familiarity with procurement documentation standards, contract management, and demand aggregation.

• Experience in managing vendor relationships and analysing performance metrics.

• Excellent organisational, communication, and analytical skills.

• Ability to manage multiple tasks and support cross-functional teams in a fast-paced environment.

Key Skills:

• Vendor Performance Management

• IT Resourcing and Workforce Planning

• Procurement and Contract Management

• Event and Initiative Management

• Analytical and Financial Reporting Skills

• Stakeholder and Vendor Engagement

Job Summary:

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues for clients. You will work closely with cross-functional teams including development, operations, and product teams to ensure prompt and efficient resolution of customer queries. The ideal candidate is proactive, communicative, and eager to help customers succeed.

Key Responsibilities:

• Provide Technical Support:Offer Tier 1 to Tier 3 support for software, hardware, and networking issues.
  Diagnose, troubleshoot, and resolve technical issues reported by customers via email, phone, or chat.
  
• Incident Management:Log and track issues using helpdesk or ticketing systems (e.g., Jira, Zendesk).
  Escalate unresolved issues to appropriate internal teams (e.g., Development, Operations).
  Maintain documentation for troubleshooting processes and resolutions.
  
• Customer Interaction:Communicate effectively with customers to understand their problems and provide clear, timely solutions.
  Build and maintain strong relationships with customers by ensuring satisfaction and follow-ups on open tickets.
  
• Collaboration:Work with cross-functional teams to address complex issues and suggest product or service improvements.
  Collaborate with engineering and development teams to resolve system bugs and performance issues.
  
• Knowledge Management:Develop and maintain knowledge base articles, FAQs, and user guides for internal and external use.
  Stay updated on new features, technologies, and product releases.
  
• Monitoring and Reporting:Monitor system performance, identify potential issues, and provide proactive solutions.
  Generate and present reports on support activities, metrics, and customer satisfaction.
  

Qualifications and Skills:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 3+ years of experience in a technical support or similar role.
  Hands-on experience with ticketing systems like Zendesk, Jira, or ServiceNow.
  
• Technical Skills:Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
  Knowledge of networking concepts (TCP/IP, DNS, VPN, firewalls).
  Familiarity with cloud services (AWS, Azure, or Google Cloud).
  Experience with databases (SQL, MySQL, PostgreSQL) and APIs is a plus.
  Ability to read and understand logs and debug basic code issues.
  
• Soft Skills:Excellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to manage multiple priorities and work under pressure.
  Customer-focused mindset with the ability to empathize with users.

Assisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience.

Individual to be involved in:

1. Understanding and analyzing the problems that clients are facing

2. Communicating technical information to clients in a clear and simple manner

3. Identifying and resolving technical issues that clients have reported

Technical skills and competencies:

1. Technical proficiency and familiarity with necessary hardware components

2. Problem solving skills to identify hardware issues and effectively resolve them
3. Accurate documentation skills for record and filing purposes
4. Customer relationship management skills to build strong ties with clients

Duration of attachment: 6 months

Roles and Responsibilities

Candidates are expected to: -

• Assist in planning critical path schedules and phasing to facilitate ongoing workshop activities
• Prepare and/or verify in-house and MOM test and calibration certificate
• Source for suppliers and assist in preparing quotation(s) (including Professional Engineer services)
• Assist in updating planned equipment maintenance program
• Communicate with clients and external professional engineers to understand requirements and constraints
• Prepare, record and file all relevant technical documents and certificates
• Key in technical requirements for certificates to be issued to clients
• Maintain accurate records of all in-house testing activities
• Perform any other technical-related assignments as assigned

Skills and Qualifications

A successful candidate will possess:-

• A Diploma in Engineering-related fields (e.g. Mechanical, Electrical, Marine Engineering, Maritime and Offshore Technology)
• Dynamic, self-motivated with good interpersonal skills
• Good technical knowledge in the marine industry
• Able to build and maintain good rapport with internal and external stakeholders
• High degree of flexibility and initiative to take on new challenges as the role develops

Working Hours

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

JOB TITLE

System Administrator – IT Infrastructure Support

PURPOSE OF JOB

Support the system and network administration for all IT systems thus providing a reliable platform and foundation for all IT business applications. Responsibilities include efficient and effective performance of all computer hardware, operating systems, cabling, networks and communication and IT infrastructure.

JOB FUNCTION

1. Responsible for Level 1 & 2 IT Infrastructure support, and all aspects of desktop PCs, notebooks, printers, and other peripherals which includes implementation, patching, installation and configuration.
2. Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.
3. Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.
4. Document, track, and monitor issues in a ServiceNow helpdesk ticketing system to ensure timely resolution.
5. Support and maintain end users account information including rights, security and systems groups.
6. Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.
7. Manage and update all IT assets records periodically.
8. Maintaining and supporting hardware, software and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of PC hardware and software.
9. Conduct periodic maintenance, audit and compliance for desktop PCs and notebook.
10. Providing support for all office automation products, off-the-shelf application packages, users computing functions and email messaging.
11. Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.
12. Ensuring computer and information security by implementing relevant procedures and standards.
13. Periodic update all Desktop PCs and notebooks to latest security patches and firmware. Conduct regular or quarterly end users’ computer audit and preventive maintenance.
14. Any other work assigned.

INTERACTION

Interfaces with end-users, technical support personnel in the corporation and HQ.

JOB SPECIFICATIONS

A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 3 years working experience in the IT industry. Should be a team player and a reliable, responsible and diligent person that possesses initiative.

• Min. 3 years hand-on experience in administrating Windows Active Directory, DHCP, DNS, MS Exchange, MS Azure and other system related equipment.
• Min. 2 years hand-on experience in maintaining and troubleshooting Cisco network equipment’s, Global Protect VPN and Aruba wireless devices.
• Min. 2 years hand-on experience in managing and configuration of COMMVAULT, Solarwinds, Microsoft Defender, Azure Intune, Endpoint, Microsoft Authenticator, OKTA, OneDrive etc.
• Min. 2 years hand-on experience in Virtualization Technology, VMware, Citrix and SharePoint.
• Preferably holder of MCSA or MSCE, and/with CCNA, and other Management, Service desk skills.