Total 1,973 support advisor job vacancies in Information Technology category in Singapore

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Qualifications

Your Experience

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent Chinese & English written and verbal communication skills are required
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Position Summary

• Field Technical advisor on the construction of Heat Recovery Steam Generator (HRSG) supplied by Mitsubishi Heavy Industries Ltd.’s (MHI) supplier for Keppel Sakra Cogen 600MW Advanced Gas Turbine Cogeneration Combined Cycle Plant.
• To give the technical instruction and direction for the progress, schedule, and work quality of HRSG.

Job responsibility

Technical Advice

• Provide technical advice on the construction of Heat Recovery Steam Generator (HRSG)

Technical Reporting

• Provide a regular progress report to site mechanical manager and head office in Japan and Belgium

Project Management

Coordination of site meetings

Job Requirement

• At least 9 years of experience in construction of HRSGs
• Advanced knowledge of equipment installation for HRSGs
• English fluency (Upper Intermediate or above) is required for this role
• MS Office (Excel, Word, Access, PowerPoint, Outlook)
• Knowledge in using SolidWorks & AutoCad
• Work experience at construction sites.

Technical & Behavioural Competencies

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.
• Technical (Advantage)
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.
• Functional
• Good knowledge on Supply Chain and Trade Finance.
• Understanding and experience in ITIL concepts.
• Possess good analytical, problem-solving skills and self-motivated
• Behavioural
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Flexible to work in shift, weekend or public holiday and on-call support.
• Specific Qualifications (if required)

Roles & Responsibilities

• Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
• Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to User Requests, Incidents and follow up on Problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
• Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support Change Management process and application releases.
• Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support End-of-Day and End-of-Month overnight batch runs.
• Perform and coordinate regular maintenance activities.
• Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
• Analyze and challenge existing support processes to achieve continuous improvement.

Direct Responsibilities

• Incidents resolution & Request Handling.
• Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Knowledgebase creation & maintenance
• Inquisitive mind

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.
• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.
• Experience
• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.
• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.
• Experience in supporting Supply Chain and Trade Finance applications.

Our client, an Elite Trading Firm, is looking for an Application Support / SRE to join their dynamic team for the APAC Region. The role offers an exciting opportunity to work with top-tier technologists in the industry.

Responsibilities:

• Provide technical support to users of our cryptocurrency trading platform.
• Support for in-house trading systems implemented across a diverse production environment spanning multiple platforms (mainly Linux with some Windows).
• Production incidents related to trading systems, arising from either internal sources (proprietary software/systems) or external influences (markets, data feeds, etc.)
• Monitor system performance and identify potential issues or anomalies affecting trading operations.
• Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
• Stay updated on industry trends, regulatory developments, and best practices in cryptocurrency trading and exchange operations.
• Contribute to the continuous improvement of the trading platform by providing feedback and suggestions based on user interactions and support requests.
• Participate in testing and quality assurance activities for new features and updates to the trading platform.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Around 3 - 5 years experience as a support for crypto trading systems or exchanges.
• Scripting skills, i.e. Python, Bash, Unix, SQL etc.
• Strong understanding of cryptocurrency markets, trading strategies, and exchange operations.
• Familiarity with trading platforms, order management systems, and cryptocurrency wallets.
• Excellent communication skills with the ability to articulate complex concepts clearly and concisely.
• Solid analytical and problem-solving abilities with meticulous attention to detail.
• Ability to work effectively under pressure in a fast-paced and dynamic environment.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Vince Natteri @ [email protected] (EA Registration number: R22104834)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Roles and Responsibilities:

The Technical Support Engineering II is responsible for supporting Field Service Engineers and Customers through the different communication channels adopted.

Strive to resolve difficult problems relating to product deficiencies or user errors within the shortest time.

This role is tasked with maintaining product knowledge within the Tech Support group to manage escalated technical support requests.

The person in this position may also conduct training on products.

• General expert on several Alcon products.
• Generate Knowledge Articles based on the review of trends on service requests.
• Monitor and respond to GTS Now (service hotline and email/ticket support) service requests for the products he/she is trained on.
• Participate in training classes as assisting trainer or trainer in development
• Support in planning, coordinating and defining the content of product-specific training in coordination with all training locations.
• Collaborate with the Training Team when creating or reviewing training content
• Requires occasional travel, 20%

Education:

• Bachelor’s Degree or equivalent years of directly related experience

Experience (Years):

• Minimum 3 Years of Relevant Experience in Ophthalmology / Medical Device Industry in Technical Services roles.
• Experience in installing, maintaining, and repairing medical device equipment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experiences on Ophthalmology equipment most preferred.

Preferred Experience:

• Bachelor's degree in engineering or a related field. A focus on biomedical engineering or medical device technology is preferred.
• Experience troubleshooting and resolving complex issues on medical devices.
• Experience in technical service training to Field Service Engineers.
• Electrical/Electronic, Mechanical, and Optical Systems level training.
• Experience with networked products and installing medical devices in networked environments.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

Youle Mandarin is a young and dynamic Pre-School and Primary School Mandarin Enrichment School. We specialize in Mandarin programmes for children ages 1 to 12.

• Be at the forefront in handling customers’ inquiries, maintaining relationships with existing customers, and coordinating teachers’ and students’ attendance records
• Have to actively drive student recruitment and enrolment of students as well as organize and plan the class schedules for the centre
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports
• Assist in all other routine admin work required in the centre daily operations

Candidate Requirements 教师需求

• Ability to handle customers’ inquiries and turn customer leads into actual sales and student enrolment is a must
• Effectively bilingual in Mandarin and English (to liaise with Mandarin speaking associates)
• Able to work both weekends
• Motivated team player with a pleasant personality, positive working attitude, and determination to learn, achieve and excel
• A self-starter who has energy and passion is key to success in the role
• Able to multi-task and work in a fast-paced and dynamic environment
• Marketing competency is required
• Prior teaching experience and working experience in preschool enrichment centre will be looked upon favourably
• Bookkeeping knowledge will be a plus point
• Candidates with relevant experience could be considered for a Centre Manager role

What We Offer 待遇福利：

• Attractive Salary
• Numerous career growth opportunities
• Comprehensive and structured training provided
• Staff incentive
• Not required to work on public holidays, and one year 4 weeks fixed annual leave
• Performance Bonus
• Medical and dental benefits
• Long service award
• School fee discount for staff children

Meta is looking for a Network Deployment Engineer responsible for the deployment and support of one of the world largest and most complex networks. As a member of this team, you will have a unique opportunity to be involved in projects related to deployment & scaling of the data center and edge network of Meta.

RESPONSIBILITIES

• Deploy, configure, and support a large-scale production, corporate network and server infrastructure in data centers, Point of Presence (POP) and ILA sites in the APAC region.
• Create and/or review basic deployment packages including Engineering Design Packages (EDP), Scope of Works (SoW), Installation standards and Method of Procedures (MoP).
• Proactively contribute to documentation, automation and processes improvement.
• Create and maintain cage layout and network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation for POP and ILA sites.
• Working with vendors for installation and commissioning of optical hardware platforms.
• Manage equipment power/space requirements and consumption for multiple POP and ILA sites. Work with Colocation Vendors, local Engineering, Facilities Operations, to meet these requirements.
• Manage the use of telecom test sets and tools in order to find caused network issues quickly and isolate clearly within or over our network to resolve issues during pre-post deployment works.
• 10% to 30% of travel required.

MINIMUM QUALIFICATIONS

• 8+ years of related work experience in deployment of optical and electrical transport networks including DWDM equipment, optical testing and optical measurement principles.
• Hands-on experience with optical communication equipment including optical amplifiers, coherent transponders and other WDM components.
• Experience with the optical network design, installation and maintenance.
• Experience of building transport networks over multiple connected locations such as using supplied bandwidth circuits and dark fibers.
• Experience of telecom test sets and understanding of common testing methodology.
• Experience with field-based work in Data Centers, Colocation Facilities, or Central Office environments.
• Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling.
• Familiar with different types of fiber, connector, and pluggable transceiver.
• Proven ability to work in fast-paced global team environments and solve complex problems with limited supervision.

PREFERRED QUALIFICATIONS

• 4+ years of operational or deployment knowledge and experience of submarine cable systems infrastructure, and have a good understanding of APAC regional submarine cable ecosystems.
• Working knowledge of data center power and cooling infrastructure and critical facility operational best practices.
• Experience of managing transport networks using network management system tools for monitoring and trouble shootings of own networks.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Recruiting Info

A Snapshot of Your Day

Regional Technical Support Engineer (TSE) provides technical and engineering support related to equipment within a Siemens Energy (SE) Aero-Derivative Gas Turbine (AGT) Package. The Regional TSE position is an integral part of the Regional Operation team. This position involves direct engagement with End Customers (within Asia Pacific Region), Third Party Vendors, Field Service team, Marketing & Sales team, Product Competency Center (PCC) and Project Management teams, in the resolution of equipment and/or operational problems.

How You’ll Make an Impact

· Act as technical consultant to end customer, joint venture partner, project teams, marketing & sales team etc.

· Provide prompt technical response to Customer to keep our customer equipment operating safely.

· Assist and guide Customer to fault find and resolve equipment related technical issues.

· Direct communications with vendors in the solution of auxiliary equipment failure or malfunction.

· Liaise with Product Competency Center (PCC) to seek further support if technical issue cannot be resolved regionally.

· Write fact based technical reports with high level of proficiency.

· Create Field Change Order (FCO) instructions and work procedures, to support Field Engineers and Customer personnel with Site modification or change-out activities.

· Identification of complaints from customer and escalate it through appropriate channels.

· Perform field tests and failure investigation on overall packages and components.

· Support Modifications & Upgrades (MK&S) team to identify new opportunities from technical recommendations provided to the customer.

· Assist Project Team during planning and execution.

· Assist in the training of Company and Customer personnel.

· Provide hands-on service and troubleshooting as required. At times, this will require traveling to site (around 30% of the time)

· Capable and willing to assist the Regional Technical Support Manager in special projects and improvement initiatives.

What You Bring

· Degree/ Diploma in Engineering related discipline.

· Minimum of 4 years’ experience working with Rotating Machinery in the oil and gas industry and/or power generation industry.

· Experience working on Siemens Energy Gas Turbines and/or Turbo Compressors.

· Good understanding of operations of gas turbine and driven compression equipment and their associated auxiliary systems, such as air filtration, acoustic packages, lube oils systems, fuel gas systems, seal gas system and other auxiliary systems.

· Essential to have good understanding of control systems including hardware design, power distribution, networking, electrical wiring (internal to UCP and Cross site cables), Allen Bradley platform or SIMATIC S7-1500 platform controls.

· Ability to work as a team player and contribute to the success of the team.

· Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.

· Ability to initiate ideas to resolve complex issues into practical engineering solutions.

· Ability (BOSIET, CA-EBS, MIST, H2S) and willingness to travel to supplier and customer sites to perform site surveys, assessments, customer meetings, and possibly participate in safety discussions.

· Knowledge of the following: IEC, ISO, NFPA, NACE, API, Machinery Directive, EMC, CSA, ANSI, ASME, UL.

· Full working rights in Singapore.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Division Messaging

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK

Rewards/Benefits

· Siemens Energy is a diverse company with many global roles and career opportunities.

· Hone technical expertise in rotating equipment through solving complex machinery issue.

· Develop business-acumen through engaging end customer to resolve equipment technical issues for their business needs.

· Improve interpersonal skill through cross department interactions.

Jobs & Careers: https://jobs.siemens-energy.com/jobs

Technical Support Engineer

Working time: Mon-Fri / 8.30am to 6pm

Work address: Ubi

Salary range: $2500 - $3000 (depending on qualification and work experience) + Commission

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Requirements:

• SQL skills - must have.
• Can understand and maintain SQL scripts with data aggregation logic.
• Hands-on L2 experience to support business applications, with the below day-to-day duties:
  • Troubleshoot production incidents.
  • Fulfill user service request (e.g., data extraction, job triggering etc).
  • Identity problems from incidents with similar pattern of root causes, summarize the problem and work with engineering team for perm fixes.
  • Job monitoring (Control-M, Hangfire jobs, Windows scheduler etc).
  • Patch management – working with engineering team to remediate vulnerabilities.
  • Must have experience and comfortable working with users, not just with technology team.

Good to have:

• Development experience in .NET framework and .NET core. Can perform in-depth analysis of production issues by troubleshooting from codes. Hands-on scripting in Python is a plus.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Technical Support Engineer | Salary Up to $3500 | Bukit Merah | 5 days

Technical Support Engineer

Salary: $2500 - $3500

Location: Bukit Merah

5 days

Job Description - Desktop support in enduser environment - Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support. - Taking ownership of customer issues reported and tracking them through resolution - Responding in a timely manner to service issues and requests - Liaise with third party vendors to coordinate client issues on specific services. - Liaise with product manufacturers for problem escalation and resolution. - Support company for project implementation activities. - Assist in helpdesk support as and when necessary Job Requirements: - Diploma / Degree in Computer Studies, Information System or related course - Ability to quickly understand technical concepts. - An excellent problem solver with strong analytical skills - Excellent end user support and communication skills. - Able to join in short notice or immediately is an advantage

EA Name : MANPOWER ACCESS PTE LTD

EA License No : 13C6854

EA Personnel Name : Chong Wei Ley

EA Personnel Registration No : R22108644

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

About EBC

Ethos BeathChapman (EBC) is a global group of executive search experts in Australia, Asia and EMEA, with a broader network beyond. We connect exceptional people to exceptional companies. In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Accounting & Finance, Technology, Legal & Compliance, Industrial, Life Science, Supply Chain and Procurement, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has ten offices worldwide in Australia, Singapore, Hong Kong, Japan, China, Philippines, Netherlands and the UK.

The Role

We are looking for a senior and capable individual to lead our high-calibre Talent Engagement Team (TET) and Sourcing Excellence Team’s (SET) within our Enablement Office. This role will be regional in scope giving you the opportunity to travel across all our offices in Asia. This person would be able to sit in either Singapore, Hong Kong, or the Philippines.

The TET and SET were conceived to add market leading candidate support for our Consultants and is therefore crucial part of our business. The TET and SET’s key strengths include uncovering hard-to-find candidates, candidate research and building shortlists, market mapping, retainer delivery and possessing in-depth market expertise. TET focuses around more senior, technical and retained/exclusive roles and are heavily involved with candidate interaction.

The Head of Research and Consultant Support will play a pivotal role across three main areas:

1. Technology & Process Improvement

• Take the initiative to understand EBCs technology stack and general operating environment as it pertains to the TET
• Proactively seek to create efficiencies, better ways-of-working and automations within the TET function
• Take a lead to manage existing ongoing projects through current phases and ultimately, successful completion
• Influence a generalised adoption of ATS and CRM systems, data driven work styles, and a culture of continuous improvement

2. Leadership & Training

• Effectively manage and lead a team of 25+ talent engagement and sourcing/delivery experts across APAC
• Discuss and identify individual target areas of development and drive consistent performance
• Develop and implement learning and development strategies for the overall development and continuous upskilling of the team
• Build collaborative relationships with key stakeholders and be persistent in delivering world-class sourcing capabilities

3. Sourcing Support & Execution

• Successful execution on complex and senior-level mandates and searches via strategic and multi-channel sourcing methodologies
• Mastery of sourcing technologies such as Robotic Process Automation and AI tools
• Contribution to the development and implementation of candidate initiatives such as newsletters, marketing campaigns and sourcing strategies

Experience and Qualifications

• A degree in business, information systems or a related discipline
• Minimum of 5 -10+ years of experience in recruitment or corporate talent acquisition.
• Minimum 3+ years of leading a recruitment or corporate talent acquisition team.
• Prior experience sourcing and qualifying senior candidates for a variety of roles
• Prior experience in business analysis, data, change management, or process improvement preferred but not a must
• Passion and drive to be a subject matter expert with the latest technologies concerning the headhunting and talent management industry
• High organisation skills with ability to hit deadlines and work to timelines
• Strong problem-solving skill
• Excellent communication skills to influence and work with stakeholders of all levels and backgrounds
• Understanding data / market insights where data insights and decision making is the norm

What is in it for you?

• Highly competitive base salary (SGD 8-10k per month) + commission + additional bonuses
• Flexible Work Arrangement – (Including 1 week work from anywhere)
• Luxury Incentive Trips
• Health and Dental Insurance
• Gym Membership
• Mature and autonomous culture

This is what your career at EBC could look like: www.ethosbc.com/careers

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

LET’S TALK ABOUT YOU

Your profile

• Degree/ Diploma in Engineering related discipline.
• Minimum of 4 years’ experience working with Rotating Machinery in the oil and gas industry and/or power generation industry.
• Experience working on Siemens Energy Gas Turbines and/or Turbo Compressors.
• Good understanding of operations of gas turbine and driven compression equipment and their associated auxiliary systems – air filtration, acoustic packages, lube oils systems, fuel gas systems, seal gas system and other auxiliary systems.
• Ability to work as a team player and contribute to the success of the team.
• Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.
• Ability to initiate ideas to resolve complex issues into practical engineering solutions.
• Ability (BOSIET, CA-EBS, MIST, H2S) and willingness to travel to supplier and customer sites to perform site surveys, assessments, customer meetings, and possibly participate in safety discussions.
• Knowledge of the following: IEC, ISO, NFPA, NACE, API, Machinery Directive, EMC, CSA, ANSI, ASME, UL
• Full work rights in Singapore.

Your responsibilities

• Act as technical consultant to end customer, joint venture partner, project teams, marketing & sales team etc.
• Provide prompt technical response to Customer to keep our customer equipment operating safely.
• Assist and guide Customer to fault find and resolve equipment related technical issues.
• Direct communications with vendors in the solution of auxiliary equipment failure or malfunction.
• Liaise with Product Competency Center (PCC) to seek further support if technical issue cannot be resolved regionally.
• Write fact based technical reports with high level of proficiency.
• Identification of complaints from customer and escalate it through appropriate channels.
• Perform field tests and failure investigation on overall packages and components.
• Support MK&S team to identify new opportunities from technical recommendations provided to the customer.
• Assist Project Team during planning and execution.
• Assist in the training of Company and Customer personnel.
• Provide hands-on service and troubleshooting as required. At times, this will require traveling to site (around 30% of the time).
• Capable and willing to assist the Regional Technical Support Manager in special projects and improvement initiatives.

Your opportunities for personal growth

• Siemens Energy is a diverse company with many global roles and career opportunities.
• Hone technical expertise in rotating equipment through solving complex machinery issues.
• Develop business-acumen through engaging end-customers to resolve equipment technical issues to meet their business needs.
• Improve interpersonal skill through cross-department interactions.

LET’S TALK ABOUT US

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Gas Services division offers low-emission power generation through decarbonization opportunities, as well as service offerings, modernization, and digitalization of the fleet, including gas turbines, steam turbines and generators, all under one roof.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Regional Technical Support Engineer (TSE) provides technical and engineering support related to equipment within a Siemens Energy (SE) Aero-Derivative Gas Turbine (AGT) Package. The Regional TSE position is an integral part of the Regional Operations team. This position involves direct engagement with End Customers (within Asia Pacific Region), Third Party Vendors, Field Service team, Marketing & Sales team, Product Competency Center (PCC) and Project Management teams, in the resolution of equipment and/or operational problems.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK

Jobs & Careers: https://jobs.siemens-energy.com/jobs

To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

1. Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
2. Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
3. Respond to User Requests, Incidents and follow up on Problems in a timely manner.
4. Ensure issues are reported, tracked, followed up and escalated timely.
5. Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
6. Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
7. Support Change Management process and application releases.
8. Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
9. Support IT Security activities e.g. health checks after security patches.
10. Independently debug and propose resolution/work-around for complex production issues.
11. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
12. Coordinate across various teams to effectively manage production issues and maintenance activities.
13. Communicate and provide status updates on issues to business users, management team and other stakeholders.
14. Contribute to preventive system monitoring and alerting, where appropriate.
15. Support End-of-Day and End-of-Month overnight batch runs.

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage)

• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

Join our client team as an Application Support Engineer and play a pivotal role in revolutionizing their Student Management System!

• Position: IT Application Support Engineer
• Project: .Net application / Oracle databases
• Job Type: One year (Renewable)
• Salary up to $6000 (basic)
• Working Location: West

Responsibilities:

• Collaborate closely with our Student Administration and Services Division to analyze user requirements and recommend IT solutions.
• Lead the implementation and transition of our Student Management System, ensuring seamless integration and data flow.
• Provide ongoing support and maintenance for the implemented system.
• Develop and execute change management plans, facilitate user training, and drive process improvements.

Requirements:

• Minimum 1 years of experience supporting and implementing IT systems.
• Strong analytical and problem-solving skills.
• Skillsets preferred: .NET, Oracle PL/SQL, Oracle Forms & Reports or OutSystems

Join us in shaping the future of student management technology!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J43779" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

We are looking for Technical Advisors for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include testing the customer’s workflows within the software, providing troubleshooting assistance for Epic’s software applications, including assisting in diagnosing and isolating the probable cause of technical problems and modifying the software, if necessary, to fix the problems. You might also assist the customer with configuration, and provide recommendations to optimize the customer’s use of the software.

Job requirements:

• Bachelor’s degree or higher (any major)
• 1+ years in technical or implementation support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold appropriate Epic certifications in:

-A major Epic software application

-Chronicles and Cache programming

Skills and competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)
• Demonstrated judgment in handling escalations

We are looking for Senior Technical Advisors for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include testing the customer’s workflows within the software, providing troubleshooting assistance for Epic’s software applications, including assisting in diagnosing and isolating the probable cause of technical problems and modifying the software, if necessary, to fix the problems. You might also assist the customer with configuration, and provide recommendations to optimize the customer’s use of the software.

Job requirements:

· Bachelor’s degree or higher (any major)

· 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing

· Hold appropriate Epic certifications in:

-A major Epic software application

-Chronicles and Cache programming

Skills and competencies:

· Demonstrated interpersonal communication skills

· Hold strong project management competencies including team coordination and problem solving skills

· Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)

· Demonstrated judgment in handling escalations

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

YMCA of Singapore

JOB SUMMARY

• You will be part of a team to organise and oversee the end-to-end process of YMCA Club LITE, a social club for youths with special needs, which aim to engage them, help improve their quality of life, provide opportunities, or to prepare them towards independent living.

RESPONSIBILITIES

• Main point of contact for following up on enquiries and referrals from various channels.
• Conduct outreach by reaching out to potential partners / channels.
• Conduct bi-monthly check-ins with clients (active and passive) to check on progress / status.
• Manage members’ case files.
• Responsible for good housekeeping of club information and documents.
• Assist and support administrative requirements.
• Work closely with team to identify and support gaps.
• Support in facilitating, coordinating and executing programmes
• Support in the day-to-day functions and operations of the club.
• Support in volunteer management for the club’s programmes.
• Support in collecting and analysing data.

JOB REQUIREMENTS

• Minimum Diploma in any discipline.
• 1 - 2 years of experience in administration or customer service.
• At least 1 – 2 years of relevant experience in social service sector.
• Experience in working or interacting with persons with special needs is a bonus.
• Passionate in serving the community and helping youths with special needs.
• IT savvy; able to work on the cloud and familiar with MS Office suite.
• A strong team-player with good interpersonal skills.
• Works effectively as part of a team, recognizes areas where support is required and offers assistance.
• Willing and able to carry out set-ups for programmes and moving of logistics.
• Attention to detail, able to multi-task, work independently, take initiative and ownership of projects / tasks assigned.
• Experience in conducting programmes / teaching is a bonus.
• Experience / knowledge in data collection and analysis.
• Willing to work on Saturday

Network Operations Support Engineer (Subsea)

• 12 months contract
• Work location: Central
• Travel requirement within APAC

Our Client

• Tech Giant, Social Media Platform

The Opportunity

The Subsea Operations Support Engineer will be responsible for the Operational support of one of the world's largest and most complex networks. As a member of this team, you will have a unique opportunity to operate and maintain the subsea cables and get involved in all aspects of operations.

Job Responsibilities:

• Support multiple subsea cables O&M, and troubleshoot a variety of issues in a timely manner.
• Perform fault isolation based on the troubleshooting outcome.
• Coordinate with NOC, smart hands and equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with and escalate to various teams in pursuant of restoring service and limiting impact.
• Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures.
• Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
• Identify areas for automation and create or participate in the solution with scripting or coding skills.
• Support deployment activities and operation readiness.
• Partner with audit teams to ensure accurate inventory and documentation.

Your Background

• Knowledge and experience of Subsea and DWDM technology.
• Knowledge of Subsea technology including open cables, WSS ROADMs, Branching Units and Repeaters.
• Experience understanding architecture for system dependencies and translate these into deployable solutions.
• Experience in analyzing situations, troubleshooting, systems and tools, and problem solving.
• Experience managing and switching BU's, WSS BU's.
• Experience managing PFE and troubleshooting complex subsea power and grounding issues.
• Experience in Subsea Operations, Deployments and Technology with 8-10 years industry experience.
• Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networking equipment, optical testing, optical measurement principles, experience with photonic layer.
• CLS Management experience including facilities maintenance and security.
• Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program.
• Experience in the Subsea O&M including (but not limited to), marine repair and maintenance (including depot testing and sparing), marine repair dispatch and spares loading.
• Hands-on experience with CLS tools and test equipment, in managing landing party use and setup of equipment during repairs.
• Familiarity with DCN operations, management, network security and architectures.
• Documentation and communication experience.
• Knowledge with the Network Management system (NMS), Element Management system (EMS) and CLI interfaces of different vendor platforms.
• Ability to operate autonomously, strong analytical skills, coupled with a strong sense of ownership, urgency and drive.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.