TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
In this role, you will:
1. Develop large-scale software systems that powers TikTok app.
2. Improve system design and architecture to ensure high stability, performance and reliability of the product.
3. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
4. Research, design, and develop computer and network software or specialised utility programs.
5. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
6. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Coding experience with a general purpose programming language (ie. Java, C/C++, Go, Python).
3. Demonstrated knowledge of Redis/MySQL/Elasticsearch/Druid/Spark Streaming.
4. Experience working on distributed cloud services.
5. Understanding of algorithms, data structures, and their time and space performance.
Preferred Qualifications:
1. Good understanding of large scale backend service design.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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