Responsibilities
• Assigns technical tasks and manages delegation for technical issues,
• Supports new technologies and leverages them to provide consistency of service across streams,
• Manages service improvements for all Unix/Linux services supported throughout the organization,
• Documents, reviews, maintains and shares relevant technical information to the team
• Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• Focuses on automation and optimum use of the team to improve efficiency,
• Drives and delivers root cause for any high severity issue,
• Reviews technology changes to identify potential risks,Experience in Storage Services / Veeam by supporting the team during diagnosis when technical issues rise in scope of expertise,
• Sware of the global IT structure so that he/she anticipates interrelationships within the organization,
• Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• Facilitates transformation projects and suggest future directions for new areas of improvement and change,
• Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role.
Requirements:
• 8 – 10 years’ work experience relevant to enterprise level Backup platforms in particular DELL/EMC Networker and HPE StoreOnce VTL environments. Hands-on knowledge in Data Domain will be advantageous.
• Should be a subject matter expert in specific or relevant DELLEMC Networker / Backup Cloning and Replication / Backup Solutions for Disaster Recovery / VTL Appliance Operations.
• Experience supporting and troubleshooting medium to large scale, multi-site, enterprise Backup technology environments including Backup services for SAN/NAS.
• Experience on Backup storage capacity planning, performance analysis, monitoring, reporting.
• Very good experience in supporting and managing the replication and other copy services.
• Scripting skills/Automation knowledge to ease the operations.
• Knowledge on multiple operating systems like Windows, Linux and UNIX.
• Hands on experience of working on monitoring tools / management platforms.
• Good understanding of operational framework like ITIL/ITSM, operations process.
• Relevant certifications a must (either of DELLEMC or other relevant enterprise grade Backup solutions)
• At least a Bachelor’s degree in any of these faculties: Computer Science / Information Technology / Programming & Systems Analysis / Science (Computer Studies)
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