Total 2,357 Information Technology job vacancies in Potong Pasir, North East

Job Summary

An exciting opportunity for a Frontend Developer (Angular / React) to be involved in the development of innovative technical solutions that drive critical applications for an established fast paced organization.

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering and / or Computer Science;
• At least 2 years of experience in designing and developing front end applications;
• Must have completed at least 1 full software development life cycle in a sizable software system project;
• Hands on experience in client-side scripting and JavaScript frameworks, including jQuery;
• Proficiency in developing applications using Angular.JS or React.JS including HTML5, CSS3, web markup;
• Experience in relational databases such as MySQL and MSSQL;
• Good understanding of interaction design;
• Must have familiarity with browser testing and full stack debugging;
• Working knowledge of Agile methodology, tools like Jira/Confluence;
• Good knowledge of Git workflow;
• Ability to communicate and present technical information in a clear and unambiguous manner;
• Strong ability to work independently and cooperate with diverse teams in a multiple stakeholders environment.

Desired Skill-set

• Knowledge and experience in Spring Boot and Micro Service Systems;
• Knowledge in areas of cloud deployment/ services, data analytics/ algorithms.

Responsibilities

• Responsible for requirement analysis, development, maintenance and support of web based user-facing software applications;
• Ensure technical feasibility of UI/UX designs;
• Analyze & solve performance and security related requirements in the applications;
• Prepare documentations for detailed system requirements;
• Work with system testers to detect and rectify detects;
• Monitor application performance and troubleshoot issues;
• Provide pre-sales support in preparing solution proposals and product demonstrations;
• Ensure the best possible performance, quality, and responsiveness of applications;
• Provide technical maintenance by troubleshooting problems and providing effective solutions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

As an Electronic Engineer, you will be primarily tasked with designing, developing, and implementing electronic systems and devices. Your pivotal role will encompass contributing to the design and manufacturing phases of diverse electronic products, with a focus on adhering to performance, quality, and safety benchmarks. Your specialized knowledge will be instrumental in crafting inventive solutions and enhancing the efficiency and reliability of existing electronic systems.

1. Electronic Circuit Design: Develop and engineer electronic circuits, components, and systems tailored to diverse applications. Tasks include schematic design, PCB layout, and meticulous component selection.
2. Prototype Development and Testing: Construct and rigorously test prototypes of electronic systems to validate designs and pinpoint any potential issues. Execute comprehensive testing and debugging procedures to ensure optimal performance.
3. Cross-Functional Product Development: Engage in collaborative efforts with cross-functional teams, including software engineers and mechanical engineers, to orchestrate the development of comprehensive electronic products or systems.
4. Quality Assurance Oversight: Ensure adherence to industry standards and safety protocols in electronic design endeavors. Conduct meticulous testing and analysis to uphold the production of high-quality and dependable products.
5. Technical Troubleshooting: Investigate and resolve technical challenges pertaining to existing electronic systems, addressing any operational malfunctions or performance discrepancies.
6. Research and Innovation Initiative: Remain abreast of the latest advancements in electronic engineering, emerging technologies, and industry trends. Champion innovative ideas aimed at enhancing product performance and design.
7. Thorough Documentation: Generate comprehensive technical documentation, encompassing design specifications, test reports, and user manuals, to facilitate clarity and comprehension.
8. Collaborative Integration: Work collaboratively within interdisciplinary teams to ensure seamless integration of electronics into overarching systems or products.

Manufacturing Support and Oversight: Offer assistance during the manufacturing phase, aiding in product assembly, testing, and quality assurance procedures to maintain consistency and excellence in production.

Position: Senior Software Developer

Campus: DigiPen (Singapore)

Description:

We are hiring a team of software engineers to design and develop software platforms for supporting multi-user AR/VR applications.

Salary Package for 2 years:

• Salary range: $6,000 - $8,000 per month
• 13th-month bonus
• Health and dental insurance

Role:

• Design and develop AR/VR software solutions for online education, team collaboration, and workplace training with a focus on real-time interactive simulation.
• Build infrastructure for real-time interactions, scripting tools, backend web services, and frontend applications.
• Design and implement spatial interactions using 3D game engines, modelling animation tools and shader programming

Educational and Experience Requirements:

• A degree in Computer Science or relevant field
• Strong knowledge in C++
• 3D engine development experience
• Familiarity with core engine technologies such as engine architecture, multi-threading, streaming, computer graphics and advanced real-time rendering techniques
• Experience developing optimized modules in C#/C++ within Unity and/or Unreal Engine
• Experience with database management systems
• Experience with software development life cycle
• At least 5 years of work experience in a similar capacity to qualify for the senior position

Application:

To apply, please submit your updated resume and relevant portfolio with the subject line “Senior Software Developer” and send to:

Email: [email protected]

We are seeking a detail-oriented and enthusiastic Software Quality Assurance (SQA) Engineer to join our team. The SQA Engineer will be responsible for supporting the SQA efforts and ensuring the quality of our software products. They will work closely with the development scrum team and other stakeholders and participate in feature definition, requirement verification, and testing methodologies.

Key Responsibilities:

• Participate in developing and implementing comprehensive testing strategies and processes for software products
• Collaborate with the product and development team to contribute to the release management strategy, ensuring the successful and timely delivery of high-quality software products
• Collaborate with cross-functional teams to identify and prioritize test cases, develop test plans, and execute test cases
• Create and maintain testing documentation such as test plans, test cases, and test reports
• Identify, track, and manage defects and issues through their lifecycle
• Work with the development team to identify and resolve quality issues in a timely manner
• Support investigation of reported field issues to identify root cause
• Provide feedback to the development team on design and functionality to ensure high-quality products
• Collaborate with software development teams to identify and resolve system defects
• Document and communicate test results, and track software bugs and their resolution

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or related field
• 2+ years of experience in software quality assurance and testing
• Basic understanding of software testing methodologies and best practices
• Experience in writing test scripts using Gherkin and Cucumber for functional, integration, and regression testing
• Experience with API, web application and mobile application testing
• Experience with creating MongoDB queries
• Familiarity with test automation tools and frameworks such as Selenium, Appium, and JMeter
• Familiarity with programming languages such as Java, Python, or JavaScript
• Familiarity with agile development methodologies such as Scrum or Kanban
• Excellent communication and problem-solving skills
• Attention to detail and ability to work independently

As a Consulting CX Architect, you will be working with a variety of customers from all sectors and industries to provide consultancy and Oracle Cloud implementation services for our customers.

Your core responsibility is to operate independently to provide quality work products to an engagement, understand customers' business challenges and requirements, identify business processes and opportunities to increase efficiency, recommend and influence customer leadership in acceptance of best practice based and innovative solutions using Oracle's Cloud Applications and Technology solutions. You will have opportunities to engage with a variety of customers from all sectors and industries, including banking, insurance, manufacturing, telco, education, government and many others.

You will be given significant opportunities to build fulfilling careers at Oracle through exposure to industry-leading technology and experts and participation in various strategic initiatives that contribute to the success of the company.

What We Look For - Qualifications

• More than 15 years of experience relevant to this position including consulting experience in CX Consulting and IT Implementation Consulting for Big Machines and/or CPQ Business Applications

• Strong track record of academic and professional accomplishments; history of consistently setting and achieving challenging goals

• Passion for Technology and good knowledge of the IT industry

• Good understanding of market trends and innovation

• Prior experience working with large enterprises on consulting, business process improvement and IT implementation

What We Look For - Competencies

• Strong business acumen and accounting knowledge

• CPQ implementation and consulting experience

• Demonstrates expertise in multiple business processes within CX product family

• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements.

• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals.

• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers.

• Ability to craft and articulate strategic solutions.

• Builds and maintains a network and up-to-date specific industry or product knowledge.

• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions.

• In-depth knowledge of implementation methodologies and best practices.

• Exhibit personal drive & entrepreneurial spirit

• Exhibit leadership potential

• Proactive, innovative and creative thinker

• Strong communication & presentation skills, able to talk comfortably with Finance Leaders and C-level executives

• Strong planning and analytical skills

• Strong execution & results orientation

• Ability to work independently as well as with and as part of a team

• Global mindset, geographic mobility and flexibility

• Adapting to change

Job Purpose

As a Senior Software Engineer, you will be responsible for the design of software to control the overall system, using C, C+ and similar languages, and interfacing with other controllers utilizing CAN Bus, RS485, Modbus communication protocols.

You will be expected to guide and train younger engineers in the areas of electrical, electronics and software development.

Roles and Responsibilities

• Utilize CAN Bus communication protocol for integration of control units
• Coding in C, C++ for PLC/Control units for control of electrical and thermal management
• Involve in design of power electronics & system control using PLC, electronic control unit (embedded system), relays, circuit breakers, contactors, switchboards
• Assist in deployment and integration of Lithium-Ion batteries, BMS and EV/EVSE systems
• Assist design of AC/DC circuits, systems and user interface using Matlab, Labview and others
• Perform troubleshooting and repair of electrical and electronic circuits

Requirements

• Min. Bachelor’s Degree in Software Engineering or similar
• Min. 7 years of experience in software is required
• Programming languages in C, C++, is required. Knowledge in other languages is advantageous
• Experience of installing functions like blue tooth, CAN Bus, etc.
• Experience & knowledge in Systems Engineering, HEV/BEV/FCEV, Li-Ion batteries is highly preferred
• Proficient with Labview, Matlab, MS Office Suite of tools, exposure to Microsoft Project is advantageous
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Result oriented, hands on, and collaborative style
• Ability to work in multi-functional, multi-cultural teams
• Knowledge and experience of failure mode analysis like FTA, FMEA is a plus
• Knowledge and experience of certification process like CE, UL is a plus
• Fluent in English and writing skills of clear and concise technical reports

As a Full-stack development engineer, you will play a part in collaborating with cross-functional teams, including front-end and back-end developers, to implement responsive, visually appealing user interfaces, server-side logic, and databases.

Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.

Full-stack Development:

- Design, develop, and maintain both front-end and back-end components of web applications.

- Collaborate with cross-functional teams to ensure seamless integration between the user interface and server-side logic.

- Ensure continuous integration and continuous deployment (CI/CD) pipelines are used to automate the deployment and update processes.

- Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.

Front-end:

- Create wireframes, prototypes, and mock-ups to effectively communicate design concepts and user flows.

- Conduct thorough testing to ensure a consistent user experience across various browsers and devices.

Back-end:

- Design, build, and maintain efficient, reusable, and reliable code across the stack.

- Implement scalable and high-performance APIs to support the functionality of web applications.

- Cloud Development.

Coding and Testing:

- Write clean, well-documented, and efficient code using best practices.

- Conduct thorough testing of web applications to identify and fix bugs, ensuring a seamless user experience across various browsers and devices.

Optimization and Performance:

- Continuously monitor and optimize the performance of back-end systems, addressing issues related to speed, responsiveness, and overall system efficiency.

- Stay updated on emerging trends and technologies to incorporate best practices for back-end development.

Collaboration:

- Work closely with both front and back end developers to integrate server-side logic with user interfaces.

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

Documentation:

- Create and maintain technical documentation for code and system architecture, ensuring clarity and accessibility for future reference and collaboration.

The candidate should have the following experience:

- Experience in User Interface development design in following languages:

o ReactJs

o Vue

o Angular

o HTML

o CSS / Tailwind CSS

o JavaScript

o TypeScript

Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:

• Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
• Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit compliance.
• Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
• Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications and technologies for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Degree in Information Technology or related fields.
• Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
• Experience in Design Thinking and Business Process Review.
• Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
• Excellent communications and interpersonal skills.
• Experience in integration architecture, java, CI/CD and TDD/BDD.
• Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.

Job Description

The successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations – covering Cabin Crew, Pilots, Ops Control and Safety business units.

Key Responsibilities include:

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Designing and developing Microservices.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Professional certification in Cloud Security, AWS Certification and/ or Cloud-related will be preferred
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Technically competent in one or more of the following languages, tools and technologies:
• Cloud-native development including microservices and serverless environment
• Front-end development such as HTML5, CSS3, BootStrap, Javascript, jQuery, React.js, Redux, Ant Design, Amcharts, Node, Struts, etc
• Server-side development such as Java, Python, Spring/Spring Boot, MyBatis, Flask, Redis, SQLAlchemy, Celery, etc
• Data management e.g. Oracle, Amazon Aurora (MySQL)
• Micro Services / Web services, APIs to design Restful services
• Compute, Kubernetes, Openshift Container Platform (OCP) technologies

Primary Function:

1. Provide leadership in managing the operational team and to establish the standards and governance processes. This include but not limited to the following: -

• Adopt and enforce industry best practice in incident and problem management process.
• Define and enforce operation support SLA.
• Establish guideline/processes which will improve the overall IT delivery team operations (Applications Ops and N&O).
• Establish a regime of audit and monitoring capabilities to ensure that the teams comply with any established policies, standards and guidelines.
• Manage a team of indirect reporting software and systems engineers to provide the L1/L2 IT support to our internal and external customers.
• Provide monthly and quarterly management report on the issues that the team handled and propose improvements to reduce issues reported and to eliminate recurring incidence.
• Support the team in complex issue resolution.
• To ensure application and system patching are completed as per agreed time line.

TECHNICAL REQUIREMENTS:

• Tertiary education, with a Degree in Software Engineering or similar and working experience/knowledge in the following area:Experienced in leading a team of software and systems engineers (on-shore and off shore) in a matrix reporting structure
  Excellent experience in managing L1 and L2 technical support helpdesk.
  Excellent software development skills with excellent knowledge in the following
  

1. Programming language:

• C#.NET
• .Net Core
• Angular / React
• Blazor

b. Proficient in MS SQL Server 2016 or above

c. Object-oriented design concept

d. SDLC and agile processes

• Excellent troubleshooting skills and the ability to analyse and identify issue quickly.
• Technically capable to participate in software code level debugging and fixing.
• Good understanding of Microsoft Windows/server and Microsoft Server System like DNS, DHCP, MS SQL, etc.
• Good understanding of the Cloud technologies, e.g. Azure and AWS; will be an advantage

OTHER REQUIREMENTS

• Should have the following soft skills attributes
• Exhibit ability to stay focused and motivated when confronted with difficult situations.
• Collaboration with users, product owners and development teams to resolve complex issues.
• Self-motivated to pick up skills required to support the operational team.
• Must have excellent command of English in written, verbal and presentation skills and able to communication comfortability with various stakeholders, both technical and business level.
• Thorough attention to detail, excellent organizational, time management, project management and multi-tasking skills.
• Proactive, out of the box thinker, with excellent analytical and problem-solving skills.
• Self-starter, both a team player yet able to work independently and adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder.

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Eligibility Criteria

• For Ground StaffNon-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
  Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
  If you are successful, this will be considered a lateral transfer.
• For Non-Ground StaffSubject to meeting the requirements below.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:Script: JavaScript, jQuery, TypeScript, ES6, jQuery
  Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking,
  Usability Design, CSS3, LESS, SASS, Bootstrap
  Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
  Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
  Backend: REST API with Spring, SpringBoot, Node.js

Job Description

The successful candidate will join the Applications Services department in SIA Information Technology Division

Responsibilities

• Perform the role of application developer, to create complex distributed architecture solutions
• Design, code and implement from layout to product features using best software development practices
• Record all specifications that are involved in the development and coding process
• Understand and analyse business requirements to provide solutions for new applications and system enhancements
• Support re-designing of application architecture, based on micro service and event driven architecture
• Track and identify feasible airline IT applications and technologies for potential adoption by business
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap
• Provide application support which will include defining/reviewing business requirement for enhancements
• Any relevant ad-hoc duties
• This is an individual contributor role

Requirements

• Possess a degree in Information Technology or related fields
• At least 5 years of development experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies):
• REST API with security development life cycles skills
• JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers and etc.
• Database technical knowledge in the areas of general SQL (Oracle DB)
• Experience in noSQL databases, e.g. Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS and/or MS Azure
• Familiar with API gateway and Caching
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management, communications, and interpersonal skills

This Research Assistant position will provide opportunities and responsibilities in the following areas:

1. Cleanroom equipment handling and nanofabrication process development

2. Optical and electrical experimental setup and measurements

3. Other administrative and technical matters related to assisting PhD students and postdocs in research

Candidates should have a min Bachelor Degree. We regret to inform that only shortlisted candidates will be notified.

As a Front-end development engineer, you will play a part in collaborating with cross-functional teams, including back-end developers, to implement responsive and visually appealing user interfaces.

Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.

Front-end Development:

- Translate design mock-ups and wireframes into efficient, maintainable, and high-performance code.

- Identify bottlenecks and bugs, and devise solutions to these problems.

- Ensure continuous integration and continuous deployment (CI/CD) pipelines are used to automate the deployment and update processes.

- Have basic knowledge of MVC.

- Iterate and build web platform for clients.

UI/UX Design:

- Collaborate with product managers and stakeholders to understand user requirements and design intuitive and visually appealing user interfaces.

- Create wireframes, prototypes, and mock-ups to effectively communicate design concepts and user flows.

- Conduct user research and usability testing to gather feedback and iterate on designs.

Coding and Testing:

- Write clean, well-documented, and efficient code using best practices.

- Conduct thorough testing of web applications to identify and fix front-end bugs, ensuring a seamless user experience across various browsers and devices.

Optimization and Performance:

- Continuously monitor and optimize the performance of back-end systems, addressing issues related to speed, responsiveness, and overall system efficiency.

- Stay updated on emerging trends and technologies to incorporate best practices for back-end development.

Collaboration:

- Work closely with front-end developers to integrate server-side logic with user interfaces.

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

Documentation:

- Create and maintain technical documentation for code and system architecture, ensuring clarity and accessibility for future reference and collaboration.

Communication:

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

- Participate in regular team meetings to discuss ongoing projects and coordinate with team members.

The candidate should have the following experience:

- Experience in User Interface development design in following languages:

o ReactJs

o Vue

o Angular

o HTML

o CSS / Tailwind CSS

o JavaScript

o TypeScript

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

About us – National Digital Identity (NDI)

Imagine citizens having a common and secure digital identity that will make their lives so much easier, and open doors to a plethora of services for them - allowing citizens to do everything from accessing health prescriptions, completing government transactions to starting a bank account through their smartphone.

If you are inspired by this vision, we invite you to join our National Digital Identity (NDI) team. You will collaborate with a team of highly motivated peers to develop and deploy the next generation National Digital Identity platform that will transform the lives of citizens by enabling secure and seamless delivery of personalized online digital experiences.

The Singpass team builds Singapore’s digital identity system. This includes various personal authentication protocols, data sharing tools, and corporate identity systems through Corppass. The team’s mission is to provide reliable digital identity infrastructure that streamlines transactions, enables businesses, and protects against fraud.

What you will be working on:

• Set the technical vision for Singpass and its integrations
• Design the engineering systems and practices for Singpass to run reliably
• Making technical contributions, and providing technical leadership to software engineers by coaching and mentoring through end-to-end software development and promoting team engagement and motivation.
• Proactively identifying and initiating worthwhile engineering initiatives to maximise NDI’s impact on the public good.
• Establishing robust engineering practices and tools in order to encourage a strong engineering culture and maximise engineering effectiveness and impact.
• Sharing your expertise and mentoring other engineers.
• Helping with recruitment, particularly for more senior hires.

What we are looking for:

• Experience working on reasonably large software engineering projects / high-availability production systems which has had to operate at scale.
• Experience in modern full-stack web application technologies; substantial experience in modern front-end engineering on React.js and TypeScript stack is greatly preferred.
• Build deep expertise in digital identity, cryptography, and security protocols
• Have a strong sense of what it means to be a senior/lead engineer, particularly as it relates to the suite of soft skills beyond just your technical chops.
• Passion towards engineering excellence; you deeply understand that software engineering is a team sport, and you take pride in the craftsmanship aspect of software engineering.

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

*Subject to the nature of your job role that might require you to be onsite during fixed hours

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Job Description & Requirements

The Manager/Senior Manager (equivalent to Technical Superintendent/Senior Superintendent) will actively lead an on-shore and off-shore team to deliver high quality, innovative, sustainable solutions to the customer with complete responsibility for safe and cost-effective management of the vessels assigned.

Key Roles and Responsibilities
Technical Management / Operations

· Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures

· Ensure all maintenance is performed to a high standard and as per manufacturer’s recommendations

· Prepare specifications and evaluate tenders

· Supervise daily operational activities of all assigned vessels

· Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet

· Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply

· Responsible for communication, promotion and implementation of company's health, safety, environment and quality policy on board the vessels related to technical

· Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals

Regulatory/Legislative Statutory Compliance

· 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations

· Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels.

Financial Management

· Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance)

· Support reporting manager to plan “Operating Budget” for all vessels under charge.

· Responsible for planning and execution of all dry-docking activities within the allotted budget limits

*subject to change based on company policy

Quality & Continuous Improvement

· Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system

· Drive implementation of approved ‘Continuous Improvement’ projects in collaboration with the Quality team

· Establish clear expected levels of performance from crew and work with manager on updating the SOP’s.

· Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness

Health, Safety and Environment Compliance

· Responsible for creating and sustaining a positive safety culture on-board all vessels under charge

· Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit

· Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation

· Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role

· Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits

People and Leadership Management

· Articulates clear and specific goals for employees on board vessels under charge

· Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals

· Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion

· Responsible for continuous performance discussions with direct reports to drive learning and self-improvement

Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers

Relationship

Internal:

· Management team

· Business Support – Purchasing, Finance, Quality, Human Resources & IT

· Off-shore employees on vessels under charge

· Cross-functional Peer Group

External:

· Vessel Owner or a designated authority

· Regulatory/Government authorities

Vendors

Job Experience, Functional Knowledge and Qualifications

Essential:

· Bachelor’s degree/Diploma or equivalent in Marine Engineering/ Navigation/Internationally recognized shipping degree/qualification

· Hold MEO Class 1 Certificate of competency or Certificate of Competency II/2 (for Master/Chief Officer) or Certificate of Competency III/2 (for Chief Engineer/Second Engineer) under STCW Code

· A minimum of 3 years’ relevant experience as Chief Engineer/Second Engineer or Master/Chief Officer on Dry/Tanker/Gas in the relevant type of vessel being recruited for e.g. Dry Cargo, Oil, Chemical or Gas, etc. Of this a minimum sailing experience of 6 months as Chief Engineer/Master (12 months is desirable).

Desirable:

· Knowledge in Classifications Society procedures and regulations is desirable.

· Should have prior people management experience

· Proven track record in intermediate and special dry dockings, ship repair, mobilizations and in-water repairs

· Demonstrated Commercial acumen and ability to manage vessel financials within scope as well as satisfy client’s requirements

· IT literate and computer savvy

· Business Administration qualification will be an added advantage

Basic knowledge of Energy Management Systems and / or energy conservation methods is an advantage

Competencies

Competency Level 3

· Effective decision making

- Analysis and Problem solving

· Interacting with others

- Listening and communicating

- Collaboration, inclusion and teamwork

· Driving High Quality

- Customer focus

- Planning and Organising

- Initiative

- Accountability

Resilience and wellbeing

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

We are developing innovative RF and microwave systems for communication and remote sensing using RF and microwave components and system-on-chip (RFSoC).

As part of this project, we have a position open for a research engineer who has in-depth knowledge and experience with RFSoC, such as the Xilinx family of RFsoCs.

You will work in a team that designs and tests RF and microwave subsystems.

The following must be included in your resume:
• A summary of RFSoC projects that you were involved in.
• A list of the RFSoC design tools you have experience with.
• A list of programming languages you have experience with.

Qualifications

• Possess a Bachelor or Master degree in engineering
• Several years of experience with radio frequency system-on-chip (RFsoC) or similar technologies.
• Able to work independently and in a team.
• Available for travel for conferences, trainings, and meetings with companies.
• Open to fixed-term contract.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

The University seeks an outstanding individual for a tenure-track position in the area of Information Systems Technology and Design.

We are the first university in the world with a focus on design accomplished through an integrated multi-disciplinary curriculum, has a mission to advance knowledge and nurture technically grounded leaders and innovators to serve societal needs. SUTD is characterised by a breadth of intellectual perspectives (the“university”), a focus on engineering foundations (“technology”) and an emphasis on innovation and creativity (“design”).

Applicants must have earned a doctorate by the beginning of the appointment period and must have demonstrated the ability to carry out outstanding research; and must have shown strong promise for exceptional teaching.

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg

About us – National Digital Identity (NDI)

Imagine citizens having a common and secure digital identity that will make their lives so much easier, and open doors to a plethora of services for them - allowing citizens to do everything from accessing health prescriptions, completing government transactions to starting a bank account through their smartphone.

The Singpass team builds Singapore’s digital identity system. This includes various personal authentication protocols, data sharing tools, and corporate identity systems through Corppass. The mission of the Anti-Fraud team is to minimize the number of compromised Singpass accounts, and the damage done with them. This includes live monitoring for suspicious login behaviour, longer term fraud analytics, and collaborating with partners take action on compromised accounts.

What you will be working on:

• Work with partners to understand the evolving problems and strategize about what data and techniques would be needed to solve them.
• Lead discussions with business stakeholders to establish business requirements, evaluate technical feasibility and data availability required.
• Work with large, complex datasets and applying advanced analytical methods to build machine learning models and deploy the most appropriate solution.
• Build and develop machine learning-based models e.g. recommendation engine(s), predictive models and track their effectiveness.
• Apply the use of machine learning techniques (e.g. deep learning, neural networks, etc..) to improve the current analytics capability.
• Provide inputs to the design and development of an integrated data model to allow analysis across multiple structured and unstructured datasets.
• Build and operate production systems together with engineers to serve these solutions.
• Share your expertise and mentor other data scientists.

What we are looking for:

• Possess strong analytical, conceptualisation, and problem-solving skills. Able to take broad, strategic perspectives, and when necessary, drill deep to understand business needs and challenges.
• Familiar with machine learning models for forecasting, classification, and recommendations.
• Strong in statistical programming tools (e.g. R, Python) and database languages (e.g. SQL)
• Experience in leading a data science team.
• Have excellent oral and written communication skills, along with the ability to pitch ideas and influence stakeholders at all levels on the adoption of analytics.
• Able to present technical concepts and results of technical analyses to non-technical audience effectively.
• Adaptable to dynamic operating contexts and able to work with multiple stakeholders across different teams.
• Strong people manager who can inspire, motivate, and grow the team and has strong organisation skills.
• Have passion for improving public service using analytics and data.

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

*Subject to the nature of your job role that might require you to be onsite during fixed hours

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Supply Management Associate with experience in pharmaceutical company/Life Science industries for a role in Singapore.

Job Description:

AEM (Asian Emerging Markets) Supply Chain:
• Review forecasts from distributors and training of distributors in using COGNOS system
• Monitoring and management of orders from placement to fulfillment
• Work with relevant stakeholders to ensure timely shipment


RLT (Radioligand therapy) Supply Chain:
• Bridge between ROME order system and sales order creation in SAP
• Monitoring and management of orders from placement to fulfillment
• Work with relevant stakeholders in event of changes/ disruptions

Language : English

Experiences

• At least 2 years of working experience, preferably in pharmaceutical, device or healthcare industries
• Operations Management and Execution
• Project Management
• Collaborating across boundaries
• Operational Excellence
• Organizational Savvy
• Stakeholder Engagement

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Roles and Responsibilities

• Ensures successful, end-to-end delivery of a project or a program through ongoing client engagement, partnering with technical teams internal and external to the initiative, and coordination of all required activities and milestones. Involved in projects prioritization and initiation, responsible for definition of and compliance with project management methodologies, performing regular tracking and reporting on progress, and accountable for initiative results verification.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• This role requires significant experience in the Digital Technology & Program Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)