Total 1,753 Information Technology job vacancies in d14 geylang eunos

Key Activities / Accountabilities

· Support implementation of new features and developments

· To work closely with Internal team in developing new features and applications to meet customers’ requirements

· Perform internal and on-site testing for newly developed software and hardware

· Proactively work towards to achieve department and company goals

· Provide assistance/support to Sales, Engineering and Manufacturing team

· Prepare ad-hoc reports on projects as needed.

Preferred Qualifications, Experience and Skills

Qualification:

Diploma/degree in engineering course

Experience:

§ Familiarity with project management and workflows

Technical Skills:

§ Windows OS. Knowledge in Microsoft Word, Excel and powerpoint

§ Knowledge in camera, lighting, inspection machine

Competencies:

§ Communication capability with all levels

§ Possess a creative mindset to identify and problem solving skills

§ Planning and organising

§ Drive for results

§ Analytical skills

Language Capability:

§ Proficiency in spoken and written English required

Job Description:

1. Responsible for internal products (finance, procurement, legal affairs, travel expense control, etc.), including regression testing work for web, H5, App, and backend.

2. Conduct testing based on the regression test case set, including test execution, defect submission tracking, test reports, etc.

3. Analyze, locate, and track the problems found during testing, and promote timely and reasonable solutions to the problems found during testing.

4. Timely report on testing progress and quality risks to ensure timely project delivery.

Job Requirements:

1. Chinese can be used as the working language to coordinate business communication within China.

2. More than three years of testing experience, familiar with software R & D process; rich experience in understanding Test Cases and executing tests, with certain problem analysis and positioning abilities.

3. Familiar with common network protocols and capable of using commonly used testing tools, such as Mail carrier, Swagger, Filddler, Charles, etc

4. Possess good communication skills and teamwork spirit, able to work closely with the Product R & D team, good at learning and strong stress resistance.

5. Experience in ERP-related system testing and knowledge of common Middleware products is preferred

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Job Type: Full-time

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

Salary Range: $3,200 - $4,200

Working Location: Village Hotel Sentosa

Responsibilities:

1. Supervise the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center.

2. Ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy.

4. Assist in guest check-ins and check-outs including inspecting rooms assigned to VIPs before their arrival and other VIP related tasks.

5. Check the Logbook and monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, including directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Interested candidates, please send your updated resumes via whatsapp to 91877866. Thank you.

Hanny Nurdjaja (R21101563）

Location: Macpherson MRT

• *Responsibilities**

- Assist in sending/updating weekly attendance to departments

- Assist in Staffs’ Leaves matters

- Assist in Issuing of HR Letters (inclusive of deductions if any)

- Assist in government-related claim submission.

- Send out attendance daily (inclusive of weekends & PH) to the agency

- Liaise with Ops on agency timesheet discrepancy.

- Send out Bi-monthly / Monthly timesheet to the agency for billing & to finance

- Assist in invoice checking & Finance

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

All the responsibilities we will trust you with:

In this role, you will be part of the Certis strategic growth of technology business in smart building & precinct solution-based offerings. This encompasses electronic security systems, monitoring Business, and IT/OT convergence business. The Infrastructure Architect is responsible for the design and implementation of infrastructure solutions for on premise, cloud and hybrid environment.

• Design and develop infrastructure blueprints for the project systems requirement
• Documentation of architecture specification
• Perform capacity planning and sizing
• Handle third party vendors and partners for project implementation
• Handle customer enquiries and discussion
• Perform impact analysis and design modifications for change or service requests

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in computer science, engineering or equivalent
• 10-year plus experience working in the same or similar role
• 3-year plus experience working in Azure/AWS computing environment
• Preferably with Microsoft Certified Azure Solutions Architect Certification or AWS Certified Solution Architect.
• Technical knowledge on SAN, Load Balancer, Firewall, VM Hypervisor, Backup and Restoration, Networking and Cloud Native Stack
• Proficient in VMware virtualization suite including vSAN, able to install, design and support VMWare infrastructure.
• Proficient in enterprise backup solution. Responsible for backup and restoration strategy, performance tuning and to ensure system RPO and RTO are met.
• Good hands-on experience in AWS and Azure Cloud services including IaaS, SaaS and PaaS.
• System cyber security vulnerability and CIS compliance management.
• Strong verbal and written communication skills. Able to communicate with both technical and non-technical audiences
• Ability to keep abreast with industry trends and new emerging technologies to meet with tomorrow needs
• Singapore Government projects implementation and security experience/background will be an advantage

What you can expect from us:

• Work on projects for world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Responsibilities:

• Engage in the development, application support testing and implementation of new systems, change request and solutions;

• Work with software architect to understand the overall technical architecture and how each feature is implemented. To design, develop, and implement secure, reliable and efficient enterprise web applications

• Perform design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products;

• Responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes;

• Retrofit code fixes for base issues into customer environment;

• Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues;

• Work effectively in an Agile environment;

• Establishes technical proficiency in design, implementation and unit testing.

Requirements:

• Having knowledge of .Net Core technologies, SQL server, tracing and understanding of the logs;

• A strong understanding of web fundamentals, including HTML/CCS

• Experience with web programming and scripting languages, including JavaScript, ReactJS, Java etc

• Must be hands-on and enjoys programming

• Solid experience with DevOps skills such as CI/CD, Docker, Kubernetes etc

• Good to have experience in IOS/ Android Kotlin Mobile Development

• A broad technical curiosity and proven technical understanding;

• Database/datastore experience: RDBMS (e,g., SQL Server, MySQL, Postgresql), cache store (e.g., redis, memcached)

• Microservice Architecture

• Experience working on the Cloud

• AWS stack: rds, sns/sqs, redis/memcached, ec2, codebuild

• Familiar with performance tuning of Web Server, Massive concurrency handling and caching mechanism

• Knowledge of H264/H265 & MPEG4 video standards;

• Ability to work independently and as a team member;

• Must have experience with .NET, C# programming, Angular 4+, ASP.Net Core, MVC, Web API, Entity Framework, JQuery, CSS/CSS3, GIT.

• Diploma/Bachelor’s degree in computer science or relevant field.

Key tasks

· Collaborate closely with the Design Lead on all aspects of the wayfinding design process.

· Lead project research and develop wayfinding strategies.

· Collaborate with other designers and colleagues as a part of the creative process.

· Think creatively and strategically.

· Create innovative ideas and contribute to the studio culture.

· Visualise and illustrate 2D signage design solutions, maps, diagrams, and pictograms.

· Prepare and present deliverables to other internal teams, clients, and partners.

· Generate conceptual design ideas, graphic layouts, and application guidelines.

· Annotate plans with the location and orientation of signs and prepare accompanying message schedules.

Skills & experience

· Be the graphics kingpin of the team by developing creative wayfinding and environmental graphic design for a variety of clients.

· Passion for wayfinding, information design, and user experience within the built environment

· Exceptional design, presentation, and organizational skills

· Have an excellent eye for detail, a passion for typography, and the ability to adapt your skills depending on the client’s requirements.

· Ability to work as part of a team and eagerness to collaborate with other creative people.

· Ability to ask questions when needed, be constructive and responsive to ideas.

· Creatively curious with a flair for ingenuity with the ability to bring verve into the role.

· Can be pragmatic in everyday situations.

· Enthusiastic, self-motivated, and organized

· Confident and articulate with excellent written and verbal communication skills.

· Work to high standards of quality and information accuracy.

· Professional and approachable attitude

Software

· Expert knowledge of the latest versions of Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat)

· Proficient in the use of Microsoft Office (Word, PowerPoint, Excel)

Job Description

1. Assist to prepare the schematic design drawings for client’s review and approval.
2. Assist to prepare drawings for the various stages and tender drawings.
3. Assist on submission to the relevant government authorities.
4. Undertake other tasks that may be required by Project Architect in co-ordinating technical matters.
5. Assist in the monitor of the progress of drafting works for the various projects, check and monitor the status of the various competent authorities’ submission/compliance and application
6. Assist in the preparation of the necessary forms, calculations, letters and documents in other forms.

Job Requirements

• Minimum 1 year experience, fresh graduates may apply
• Proficient in AutoCAD/Sketchup/Revit/Photoshop
• BIM working knowledge
• Proficient in Microsoft Word/Excel/Powerpoint

Responsibilities

• Prepare correspondence emails, quotations, contract agreements, letters, documents, purchase orders, reports etc.

• Work with other departments/divisions and companies

• Coordinate administrative work within department

• Prepare reports by collecting all relevant information

• Handle the collation and submission of documents to clients / government agencies

• Offer constructive solutions to superiors when problems arise.

• Undertake any other ad-hoc tasks and duties as and when assigned by superior.

Duties

• Manage the system architecture and platforms of global monitor products for the Philips & AOC brands.
• Co-ordinate with Requirements Architects, to ensure that requirements are consistent and complete.
• Co-ordinate with HW & SW Architects to ensure that the system architecture defined is operationally viable.
• Be the key technical interface to SOC/scalar suppliers.
• Evaluate the technical feasibility of new feature requests from Product Management & Sales teams
• Support/advise the development teams during product development phase for technical issues.

Key Responsibilities:

• Generate the system architecture, based on the product requirements.
• Provide the technical assessment for platform capabilities to meet product requirements.
• Propose/Lead feasibility studies for know-how projects
• Provide technical support to the business teams during RFQ exercises towards outsourcing suppliers

Desired Profile:

• Bachelor or Masters in Computer Science or other related engineering fields.
• Ability to work with and co-ordinate the activities of multi-sites
• Able to Manage multiple stakeholder expectations
• Strong analytical, decision making and negotiation skills
• Strong English & Chinese oral and written communication due to liaise with China country part

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner anD Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM

Job Summary:

Our progressive and expanding company is in search of a facilities (ACMV) technical officer.

Supervisory Responsibilities:

· Interfaces with Facilities supervisors and managers to resolve building operation problems and design issues.

Duties/Responsibilities:

· Knowledge of ACMV/HVAC air-conditioning.

· To ensure the maintenance programs and rectification jobs are managed by a team of technicians efficiently.

· Responsible for the daily AC thermal comfort is within acceptable limits.

· Ensure adherence to quality standards and health and safety regulations.

· Provides project status of assigned task list items to Facilities supervisors, managers, technicians, and other internal department personnel, as necessary.

· Preparing reports and documentation.

· Coordinating contractors for installation and maintenance projects.

· Checking work completed by contractors for compliance and safety.

· Plan, schedule and supervise Preventive and Corrective Maintenance work activities, priorities and reallocate resource when required, on ACMV equipment system under the responsibilities of the Facilities organization.

· Evaluating the efficiency of systems and equipment within a facility.

· Lead and participate in equipment and system abnormalities root cause analysis, attend review meeting, and provide updates, then execute corrective and preventive action for continual improvement, this includes installation and modification work on existing or new mechanical equipment and system.

Required Skills/Abilities:

· Be able to conduct conditional assessment for existing systems.

· Well versed in local regulatory requirements.

· Estimate labour for complex mechanical system installation.

· Develop expertise in equipment as assigned.

· Must possess leadership abilities and good client maintenance skills.

Education and Experience:

· Possess a diploma in Engineering (specializing in mechanical, electrical, or industrial disciplines).

· Minimum of 5 years of hands-on experience in ACMV works or a related field.

· Demonstrated knowledge of construction principles and building processes.

· Thorough understanding of building regulations and a commitment to health and safety standards.

· Exceptional communication skills, including the ability to collaborate effectively with non-engineering team members.

· Strong problem-solving capabilities, with the ability to troubleshoot on-site.

Job Description / Requirements:

Duties

• Analyse the commercial and system requirements, participates in finalizing these requirements, and translates these to the functional requirements specifications (FRS) for software development.
• Maintain contact with customers, users, software architects, and work with multi-sites (including software subcontractors) to drive overall requirements management.
• Support the architecture assessment and knowhow/feasibility studies
• Advise product management on commercial requirements specification (CRS).

Key Responsibilities:

• Review and support the contents of the Product Specification Sheets.
• Write the functional requirement specification (FRS), and ensure it is reviewed and approved by the requisite stakeholders.
• Update the FRS, based on approved change requests.
• Participate in the SCCB for consultation on change requests and impact assessment.
• Maintain the specification methods and tools.
• Propose/Lead/participate in feasibility studies for know-how projects

Job Requirement:

• Familiar with SDLC of embedded Software design
• Ability to work with and co-ordinate the activities of multi-sites in driving overall requirement management
• Strong analytical, decision making and negotiation skills.
• Strong English oral and written communication skills.
• Domain knowledge in Monitor SW development and Mandarin speaking due to liaise with China country part

Job Scope:

-Set up and tidy guestrooms

-Keep the restrooms tidy

-Replaces, cleans, and empty the liners

-Restock amenities

-Cleaning windows, mirrors and touchpoints

-Report to supervisor of any damages and disruptions

-Notify supervisor of any low cleaning supplies that require restocking

-Adhering to health and safety regulations and guidelines.

Responsibilities:

1. Communicating complex information clearly through technical documentation.
2. Reviewing and refining existing documents.
3. Creating flow charts and technical documents to describe standard operating procedures (SOPs).

Requirements:

• 1-2 years of experience.
• Proficiency in MS Office. E.g: VLOOKUP
• Preferred experience in application and Day 2 project management.
• Document writing skills, preferably in the banking industry, will be an advantage.
• Ability to write technical documents.

able to read M&E Drawing

follow instruction from Engineer & Client

willing to do work shifting

able to attend works when management need (i.e. night shift)

must capable to lead worker as a team leader

able to make decision

understand trouble shooting works

must fully understand electrical wiring & db termination

Responsible for the following for lifts and escalators-

In charge of Maintenance and Callback Team

Work Scheduling, Arrange Manpower for Site Works

Repair and major parts replacement

Prepare field test reports

Inspection and parts recommendation and replacement, in accordance to local code of practice.

Testing and commissioning for new installation and modernization

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Technical Lead (Java) This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Scope

• To perform requirement analysis and oversee the implementation of architectures of project scope.

• To provide customized reusable solutions of project, program, or operational scope

• To develop high-quality and detailed designs

• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning.

• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies.

• Reviewing the work of other developers with feedback for improvement (if applicable)

• Using coding standards and best practices to ensure quality deliverables.

• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables.

Required

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or related field.

• Possess good analytical, problem-solving skills.

• Should have at least 5+ years of development experience in Java.

• Lead Role: Candidate must have at least 2 years’ experience managing a team.

• Experience in Spring/Spring Boot framework.

• Experience in relational databases such as Oracle and MySQL

• Experience in implementing web services such as SOAP and RESTful web services.

• Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap.

• Experience in batch processing implementations.

• Have implemented some form of custom frameworks such as security and validations.

• Able to adapt to a fast-paced work environment.

• Ability to learn new technologies quickly.

• Good verbal and written communication skills

• Good understanding of modern software development methodologies

• Good understanding of software testing methodologies, scripting, and tools

• Experience in one or more full SDLC for enterprise projects.

• Ability to work effectively independently as well as in a team.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Jyotsana Madnani

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

We are currently seeking a Senior Software Engineer to support our growing global development teams due to our continued growth and success. Working as a member of the Connected Services team, you will work very closely with multiple teams to design, develop, and manage global SaaS/PaaS solutions that enable secure, efficient, significant application development, deployment, and operations.

Responsibilities

• Develops IoT cloud systems by designing, developing, and installing software solutions.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Investigates problem areas.
• Follows the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Obtains and licenses software by obtaining required information from vendors, recommending purchases, and testing and approving products.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Build, document, and manage ITSM and ITIL processes to support auditable operational environments to meet standard-based and regulatory requirements like ISO 27001, 27002, 27019 and GDPR

Required Skills - External

Requirements

• Proficiency in C# object-oriented programming languages
• Experience with Full-Stack technologies, .NET Core, ASP.NET MVC, HTML5, JavaScript
• Experience with databases, e.g., SQL Server, Cosmos DB.
• Good to have experience with JavaScript frameworks/libraries, e.g., Angular, ZingChart, Highchart.
• Need to have expertise in Azure Cloud services for IoT solutions.
• Experience with Docker/Kubernetes tech (AKS preferred)
• Excellent problem-solving skills, with a real passion for technology and a desire to help people
• Exceptional interpersonal and communication skills.

Job Description:

In this role, you will be responsible for the planning, monitoring, executing, resource management and budget management for IT applications projects in the Asia Pacific region. This role requires proactive engagement of internal and external stakeholders across multiple countries and the ability to manage more than one project concurrently.

We are looking for a highly motivated individual with excellent communication and organisation skills to join our organisation!

Main Responsibilities

• Drive and lead applications projects
• Develop project plan to enable monitoring and tracking of project progress
• Manage project scope and schedule changes
• Coordinate the activities of the project team members to successfully execute projects on time and within budget
• Manage and motivate project delivery team, which may comprise internal and external resources and vendors, to ensure all parties are fully aligned and committed to project objectives
• Track issues and risks, and escalate and/or implement mitigation plans as appropriate to ensure projects are on track
• Proactive communications and reporting to stakeholders on project progress

Minimum Requirements

• Degree in Computer Science, Engineering or equivalent
• Minimum of 3 years managing medium to large applications projects in a matrix organisation
• Working experience of application development platforms such as Java, .Net, ReactJS, PowerApps, etc.
• Excellent stakeholder management, communication and organisation skills
• Strong understanding of application lifecycle management and Agile methodologies such as Scrum.
• Strong business acumen
• Initial DevOps experience highly appreciated
• Project Management Professional (PMP) certification is preferred
• Experience in the shipping and logistics industry is preferred

Job Summary:

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Specialist. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing excellent support while also playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Provide support for all technical queries from customers related to Toku’s product platform via ITSM and other asynchronous channels. • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. • Own the customer experience and work to exceed their expectations. • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences. • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability. • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques. • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience. • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system. • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs. • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

Requirements:

• The capability to evaluate and focus on in-depth problem analysis of Toku’s products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required • Familiarity with basic features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage. • At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment. • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner. RESTRICTED • Empathetic and patient approach when dealing with customers, ensuring a positive and professional customer experience. • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously. • Familiarity with CRM software and support ticketing systems; Zendesk is a plus. • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude. • Ability to work shifting schedules

Job Scope:

• Gather, analyse user business process and requirements; verify & validate the requirements
• Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.
• Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.
• Review functional, technical design and specification prepared by vendors/in-house development team.
• Managing stakeholders’ expectations, developing a detailed project plan, defining the scope of the project and assigning team members to specific tasks.
• Accountable for multiple aspect of the project, including leading team meeting and meeting project expectations - assemble and manage both team individuals and counter-parts for project related discussion.
• Providing guidance to Development team on the business requirement as according to Function Spec.

Required:

• More than 5 years of relevant business analysis, testing and/or project management experience related to Credit Origination.
• Good business domain knowledge in Retail and SME Origination systems is a MUST.
• Strong working knowledge of system development life cycles.
• Experience communicating with technical and non-technical stakeholders
• Good Experience in handling client and scope control.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Proven solution-oriented and excellent problem solving skill.

TOPPAN NEXT TECH is expanding its Security, Solutions and Services (SSS) division to enhance its business edge and pursue exciting opportunities in the market place for:

• Multi Modal Biometrics (face, fingerprint, iris)
• Key Installation Protection (military bases, protected buildings, secured facilities)
• Vehicle Access Control (2FA, biometric authentication, vehicle barrier boom, digital I/O, relays)
• Personal Access Control (autogates, turnstiles, registration kiosks, biometric authentication)
• Automated Border Clearance Management
• Industrial Automation and Robotics
• Mobile digital ID

We're seeking a skilled and versatile infrastructure expert to drive our Windows and Linux-based environments' design, implementation, and security. You'll collaborate closely with stakeholders to deliver solutions that empower our business growth and ensure seamless IT operations.

Responsibilities:

• Configure and implement servers, networks, and security within our Windows and Linux infrastructure and end devices
• Work with stakeholders to understand requirements, design custom ICT solutions, and implement successful projects that meet technical and functional needs
• Proactive manage, enhance, and troubleshoot our corporate and customer-facing ICT infrastructure, ensuring peak performance
• To develop automated solutions to streamline operations, conduct configuration reviews, and propose improvements to enhance efficiency
• To provide technical guidance and training to team members to elevate the team's overall capabilities
• Collaborate with internal teams and vendors to implement and monitor outcomes
• Remain vigilant about the latest vulnerabilities, taking proactive mitigation measures as needed
• Any Ad hoc duty assigned

Requirements:

• Diploma in Information Technology, Computer Science, or a related field
• 5-10 years of demonstrable experience in network infrastructure management, project management, vendor collaboration, and team leadership
• Deep understanding of network technologies, security protocols, IT governance, and virtualisation network management tools
• CCNP, MCSA, and knowledge of various enterprise-level routers, switches, and firewalls are preferred
• Excellent interpersonal abilities, allowing you to work effectively across all organisational levels
• Requires frequent on-site presence for optimal collaboration and project success

Job Duties:

• Research, design, and develop computer and network software or specialised utility programs.

• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Job Requirements:

• Working experience in Swiftnet Link (SNL), Swift Alliance Gateway(SAG), Hardware Security

• Working experience in Swift Messaging interfaces like Swift Alliance Access (SAA) and Alliance Message Hub (AMH).

• Working experience in Alliance Web Platform (AWP)

Development and design experience in Swift application and AMH System.