Total 510 Information Technology job vacancies in singapore mto aseptics

Your team (Banking Core APAC & MEA – Financial Instrument & Risk) 

The Financial Instrument & Risk team is a dynamic team of Business Analysts and Software Engineers based in Singapore and the Philippines. The team supports our SaaS customers in the region by maintaining existing solutions and developing new features. You will work closely with your teammates, with other related teams in the same division, with back-office users, with clients, and with partners. You will help provide innovative solutions to meet market demands and help shape the back-office landscape of tomorrow.

 
Your key tasks

• Analyse and address inquiries about the Corporate Actions and Settlement module
• Subject matter expert possessing the relevant business knowledge to provide hands-on support
• Proficient in MT54x and MT56x SWIFT MT messages and their corresponding SESE and SEEV SWIFT MX messages
• Understands front to back functionality surrounding various Corporate Action Events (CAEV) such as Dividends, Spin-Off, Rights Offer, Distribution, Stock Split, etc.
• Independently create complete system requirements specifications and provide / validate effort estimates concerning new enhancements.
• Act as liaison between Avaloq, customers, and 3rd-party providers for the development, implementation, and enhancement of existing solutions
• Implement modules of the Avaloq Banking Suite
• Provide consulting services regarding functionalities in your areas of responsibility
• Execute complex business training sessions
• Testing and quality assurance
• Coach juniors and external staff

Overview 

We are seeking a talented and motivated System Architect (AI Sub-system) to join our R&D team to own, define, and drive exploration and design of our next generation AI sub-system involving multi heterogeneous devices in high performance computing (HPC) SoCs

Our division’s mission is to use the latest AI and cloud technologies to develop the best AI inference for advanced driver safety engineers building self-driving vehicles and other high performance compute products. Renesas is the leading automotive electronics supplier globally, and this is a rare opportunity to develop the infrastructure required to deploy our AI software to the billions of devices we ship to customers every year. You will join our newly formed AI & Cloud Engineering organization of around 100 software engineers. Due to strong demand for our AI-related products we are planning to triple in size in the next three years, so there is lots of room for you to help us grow the team together while remaining small. Our team’s key locations are Tokyo, London, Paris, Dusseldorf, Beijing, Singapore, Ho Chi Minh City, and other metropolitan areas, but you can also join fully remotely from other locations globally or get our support to relocate to our key hubs such as Tokyo.  

Responsibilities  

1. Participate and lead in the system solution design of next generation multi-core multi-chip AI sub-system that scales beyond 1000s TOPS for high performance computing.
2. Perform system validation, use case validation, performance analysis, benchmarking, modeling to identify performance bottlenecks, and system parameters optimization.
3. Deliver optimized solutions that meet the demanding requirements of HPC workloads and articulate them effectively across stakeholders ranging from toolchain, software and hardware teams, domain experts, and to technology leadership.
4. Collaborate with hardware teams to design and optimize the system's computational components, including processors, accelerators, interconnects,and memory subsystems.
5. Collaborate with software developers to define and implement software frameworks, libraries, and tools that maximize performance and productivity on the target HPC architecture.
6. Collaborate with domain experts and application developers to understand the unique requirements of specific workloads and propose tailored architectural solutions.

Overview 

We are seeking a talented and motivated Hardware Architect (AI Sub-system) to join our R&D team to own, define, and drive exploration and design of the next generation hardware for AI sub-system in high performance computing (HPC) SoCs.

Our division’s mission is to use the latest AI and cloud technologies to develop the best AI inference for advanced driver safety engineers building self-driving vehicles and other high performance compute products. Renesas is the leading automotive electronics supplier globally, and this is a rare opportunity to develop the infrastructure required to deploy our AI software to the billions of devices we ship to customers every year. You will join our newly formed AI & Cloud Engineering organization of around 100 software engineers. Due to strong demand for our AI-related products we are planning to triple in size in the next three years, so there is lots of room for you to help us grow the team together while remaining small. Our team’s key locations are Tokyo, London, Paris, Dusseldorf, Beijing, Singapore, Ho Chi Minh City, and other metropolitan areas, but you can also join fully remotely from other locations globally or get our support to relocate to our key hubs such as Tokyo.  

Responsibilities  

1. Participate and lead in the architecture design of next generation multi-core AI sub-system including CPU/DSP/NPU, memory hierarchies, scalable interconnects, etc.
2. Perform HW/SoC architectural modeling, performance analysis, trade-off analysis, PPA optimization, etc.
3. Deliver architecture specifications to design teams and articulate them effectively across stakeholders ranging from system and software teams to architecture peers, and to technology leadership.
4. Collaborate with silicon and platform bring-up to verify and debug the AI sub-system and its delivered performance.

Responsibilities:

• Assist in network design, implementation, and maintenance.
• Support the installation and configuration of network equipment and systems.
• Monitor network performance and troubleshoot network issues.
• Collaborate with cross-functional teams to ensure the smooth operation of the network infrastructure.
• Assist in the planning and execution of network upgrades and enhancements.
• Perform network assessments and audits to identify and address security vulnerabilities.
• Create and maintain network documentation, including diagrams and configuration files.
• Stay up-to-date with industry trends and developments in network technology.
• Provide technical support to end users for network-related problems.

• Diploma or degree in Computer Science, Information Technology, or related field.
• Prior experience or internship in network engineering or related roles is a plus.
• Knowledge of networking concepts and protocols.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CCNA) are a plus.

Interested candidates who wish to apply for the advertised position, please click the 'APPLY' button below to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are the regional CTO team helping financial institutions to adopt and implement Avaloq products, within a wide ecosystem. We believe our colleagues comes first, thinking different is an asset and innovation comes by putting customer experience first in our design thinking.

We are the Integration domain team helping financial institutions to easily adopt and use our Avaloq products within a wide ecosystem. We believe our colleagues comes first, thinking different is an asset and innovation comes by putting customer experience first in our design thinking.

We are looking for a seasoned Java Engineer contributing to the evolution of our API offering.

Your key tasks 

• Design, Develop and Maintain microservice-based APIs
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns.
• Write technical documentation, analyze and resolve incidents and issues.

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Essential Functions

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

We are seeking a dedicated and technically proficient individual to join our team. The ideal candidate will have a keen understanding of systems, networks, and applications, and will be responsible for monitoring and maintaining them to ensure optimal performance.

Responsibilities

1. Technical Proficiency: Monitor and maintain systems, networks, and applications. Troubleshoot issues and find solutions quickly. Use monitoring tools to track and analyze system performance over time.

2. Analytical Skills: Pay close attention to detail when observing large amounts of data. Identify small changes or inconsistencies that could indicate larger problems. Analyze, troubleshoot and solve issues quickly and effectively.

3. Problem-Solving Skills: Once an issue is identified, troubleshoot and resolve it. Manage incidents, address application, system, network issues. Coordinate change management tasks with multiple teams. Prioritize and balance tasks and handle multiple issues at once.

4. ITIL Knowledge: Understand ITIL processes and procedures for managing the IT service lifecycle. Ensure alignment with business needs and maintain service quality.

5. Communication Skills: Communicate effectively with team members, other departments, and clients. Document network configuration, changes and troubleshoot steps.

6. Time Management: Resolve incidents in a timely manner.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Administer, setup and maintain security posture of the network infrastructure.
• Collaborate with other infrastructure teams, e.g. Security, Server, Storage and Mainframe, etc to ensure business application service availability
• Maintain network infrastructure in compliance with the security guidelines.
• Assist with testing, implementation, and installation of new infrastructure or application system.
• Diagnose and resolve infrastructure issues.
• Ensure availability and optimal performance of network infrastructure to support the provisioning of business applications to public and staff.
• Maintain system documentation.
• Provide support to application team on technical questions.
• Participate in Disaster Recovery Operations
• Perform problem analysis and resolution implementation to support system and application needs.
• Raise and follow up on any problem cases with software vendors until issues are resolved.
• Apply regular maintenance and patching to resolve any known or reported defects and security alerts
• Monitor and maintain system availability and optimal performance in a 24x7 operating environment

What are we looking for?

• Experience collaborating in a project teams, delivering on key project milestones, and communicating effectively with a wide variety of people.
• Knowledge in conducting impact analysis, strategize, plan, and execute upgrade to new version.
• To be able to provide 24x7 on-call support on a rotation basis which at times require work outside of normal business hours to support critical tasks.
• Knowledge in the latest networking trends and patterns, including those in the Commercial Cloud
• Strong analytical skills with the ability to elicit root cause of issue through asking the right questions.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Your Career

As a Pre-Sales Systems Engineer, you are an important member of our technical sales team, identifying complex security challenges in your customers’ networks and driving solutions with our market-leading security products and services.

You are the technical sales representative of the company and focus on customer satisfaction with all that you do. You and your sales partner own the customer relationship and your goal is to help them detect and prevent advanced cyberattacks and breaches while safely enabling applications by deploying the full Palo Alto Networks platform so that they can confidently pursue network, cloud, and mobile technology initiatives.

Your Impact

• Understand and effectively present our security platform and solutions
• Work closely with Enterprise/Commercial customers in Cambodia, Laos & Myanmar (CLM)
• Create and deliver compelling demonstrations of Palo Alto Networks products and solutions
• Educate customers and partners on the modern network security landscape
• Identify and qualify new opportunities and support technical pre-sales activities to opportunity closure
• Expand the Palo Alto Networks install base within existing accounts
• Enable and leverage channel partners and work successfully in a channel-driven sales model
• Create evaluation test plans with customers and lead the evaluation process to a successful conclusion
• Differentiate from industry technologies and solution
• Assist customers through the support escalation process
• Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest
• Identify problems in customer environments - effectively engages customers at the technical field and technical management levels
• Effective in customer-facing engagement, in writing, presentation, and creative problem-solving skills

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates. ​

We're seeking a Software Development Engineer in Test (SDET) to join our team. As a key member of our QA team, you'll leverage your expertise in QA methodologies and Javascript programming language to develop robust automated test suites and ensure the quality of our software products. In this role, you'll collaborate closely with developers, product managers, and other stakeholders to identify test requirements, design test cases, and implement effective testing strategies. If you're passionate about quality assurance, automation, and driving continuous improvement in software development processes, we want to hear from you!

Position Duties 

• Design, develop, and maintain automated test scripts using Testim, Jenkins, Selenium
• Integrate automated tests with the continuous integration and continuous deployment (CI/CD) system.
• Collaborate closely with development teams to understand architectural design, and ensure code quality and testability.
• Analyze test results, debug issues and work with developers to resolve defects.
• Advocate for testability during the design phase of new features or system updates.
• Review requirements, specifications, and technical design documents to provide timely feedback.
• Perform manual testing when necessary, particularly for complex, large-scale features or systems.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Investigate and use new testing technologies and methodologies to enhance our QA processes.
• Report bugs and errors to development teams.
• Mentor junior members of the QA team.

Who are you?

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3 years of experience as an SDET or similar role (6+ Experience as a Software Engineer or QA will be considered)
• 2 years of experience in JavaScript programming language, including modern frameworks and libraries such as Node.js, React, or Angular
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience with writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Solid understanding of SQL and scripting.
• Familiarity with CI/CD tools and processes.
• Strong problem-solving skills and detail-oriented mindset.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment
• Always learning!
  

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 15+ nationalities and as many languages spoken internally!
• Hybrid Work Arrangement
• Flexi Health Benefits
• We celebrate you: Sleek is an equal opportunity employer and welcomes applications regardless of race, ethnicity, religion, gender, age or identity

Join the Sleek family today!

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Design and implement comprehensive test plans, test cases, test data and test scripts to ensure the quality of software products.
• Collaborate with Product Owners and stakeholders to define test objectives, scope and entry/exit criteria for testing phases.
• Perform system testing (e.g., functional and performance testing).
• Develop and maintain automated test scripts and tools.
• Review and analyse test results, identify defects and anomalies and work closely with the stakeholders to resolve issues.
• Continuously improve the software testing process by identifying areas for improvement in testing practices and tools.

What are we looking for?

• Strong background in Computer Science, Computer Engineering, Information Systems Management, Information Technology or related disciplines.
• At least 3 years of experience in software quality assurance testing.
• Strong knowledge of software testing methodologies, tools and processes.
• Experience with test automation tools such as Selenium or similar.
• Experience in performance testing tools such as JMeter or similar.
• Experience with programming languages such as Java, Phyton, or similar.
• Experience in issue management and continuous integration tools such as Jenkins, JIRA, or similar.
• Familiarity with Agile development methodologies and experience working in Agile teams.
• Familiarity with cloud-based testing tools.
• Knowledge of security testing methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to work independently and as part of a multi-disciplinary team.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Embrace DevSecOps culture and practices for application development.
• To be part of a cross-functional teams that would be responsible for the end-to-end delivery of IT services, that adopt a you-code-it, you-run-it approach to software product development and maintenance.
• Work with fellow developers, your Technical Lead, Product Owner and ScrumMaster in iteratively delivering IT solutions for both internal and external stakeholders of HDB.
• To be exposed to different aspects of software delivery, including solution design, CI/CD pipeline configurations, frontend and backend development, and test automation.
• Adaptability and thrives in dealing with uncertainties.
• To articulate software problems and proposed solutions clearly.
• Thrives in working as a team, and embraces a team-first mentality.
• Takes initiative, pride and ownership in work and possess a Growth mindset

What are we looking for?

• 3+ years frontend and/or backend software engineering experience in building scalable products, with a demonstrated ability in designing and building well-structured enterprise applications on commercial cloud:
• Adept skillsets in modern web application technology stack, such as React.js, Spring, FastAPI, Django, PostgreSQL.
• Experience in development and deployment on commercial cloud such as Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure.
• Experience in containerisation technologies, such as Docker and Kubernetes.
• Exposure to infrastructure provision tools, such as Terraform and Ansible.
• Knowledge on the concept of DevSecOps and CI/CD, with experience in relevant CI technologies such as Git, Jenkins, and Bamboo.
• Understanding of the concept of Secure-By-Design Lifecycle for Agile and the utilisation of technologies for SAST and DAST.
• Practised Test-Driven Development with the utilisation of automated testing.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a dynamic Project Manager to join our team and work closely with our tech and product teams on our latest products and technology. You will support Aethir in developing and communicating our strategy, ensuring that all team members work effectively and efficiently towards our goals.

Responsibilities:

• Work closely with the tech and product teams on the latest products and technology
• Develop and communicate Aethir's strategy, ensuring team members work effectively towards goals
• Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements
• Monitor and report on key business metrics, including financial and operational performance
• Assist in the development and implementation of company strategy and annual planning
• Lead and support cross-functional initiatives, ensuring alignment and integration across the organization
• Manage and optimize key operational processes to drive efficiency and effectiveness
• Define tasks and activities, assigning responsibilities to team members
• Create and maintain project schedules, ensuring deadlines are met

• 4+ years of experience working in high-paced development environment as an assistant or coordinator
• At least 10 years of experience in IT or network field
• Strong analytical and problem-solving skills
• Highly organized, strategic thinker
• Excellent written and verbal communication skills
• Experience in project management or program management
• Ability to distil complex information into clear and concise presentations
• Proven ability to build relationships and influence stakeholders at all levels of an organization.
• Fluency in both English & Mandarin is required for communication with internal stakeholders.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Flexible Working Options
• Work within a Global and Local Team

Primary Objective:

Platform (Database)

Perform Database Administration activities on Oracle, SQL Server, MYSQL, PostgreSQL and RDS Databases required to run Singapore operations:

• Hands-on experience on Configure and maintain database servers;
• Experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server and Oracle.
• Experience in installing, maintaining and managing Oracle RAC Production Databases.
• Experience in database migration of Oracle and MSSQL Server including Data Center Migration Projects.
• Experience in backup and restore using RMAN backup’s ASM to Non-ASM vice versa.
• Experience in handling incidents in critical Production Databases.
• Ensure IT is operated in a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence). – Infra components
• Experience in Databases Hardening and Auditing in accordance with CIS standards.
• Manage database changes through change request process and provide status reports.
• Proactive monitoring of database performance, conduct analysis and implement proactive improvement measures.
• Perform periodic database refresh across different database environments.
• Proactive monitoring of database performance, conduct analysis and implement proactive improvement measures.
• Review the database design and implementation for new projects.
• Implement and maintain database security (create and maintain users and roles, assign privileges etc.).
• Respond promptly to incidents, investigate, and provide temporary and/or permanent resolution of incidents escalated.
• Handle general technical trouble shooting and provide advice to development teams.
• Experience on SQL Server Always ON, clustering, Replication and Oracle RAC, Data Guard.
• Strong knowledge of backups and recovery, Indexing and patching.
• Assist in annual budgeting – Infra components
• Provide day-to-day support for database components.
• Monitor and plan Tech refresh EOL/EOS for Databases

Key Responsibilities:

Strategy, Planning, Mgmt. Reporting

• Provide expert advice and support to technology management in the area of Database expertise
• Contribute in the formulation a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements
• Keep abreast of developments and innovations in the FI IT landscape with a focus on Databases.
• Provide mentorship, support and guidance to colleagues, share information and facilitate problem solving
• Contribute in the yearly budgeting for IT expenditures and investments.

Database and Cloud Operations

• Oversee performance monitoring of systems to ensure outstanding operational effectiveness at low operating costs – Cloud and non-Cloud for DB components
• Ensure prompt and efficient provision of IT support – Cloud infra and both Cloud and non- Cloud for DB, Middleware components
• Oversee contingency plans and ensure their adequacy – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
• Ensure IT assets are protected and secure – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
• Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components – Cloud infra and both Cloud and non-Cloud for DB, Middleware components.:
  • Administrative Accounts – All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1
  • Patching – Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2
  • Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3
  • Network Perimeter Defense – Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4
  • Malware – IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5
  • Multi-factor Authentication – MFA, where applicable implement MFA of administrative and internet accounts with access to customer information using PAM per MAS notice 655 point 4.6
  • Logging and Monitoring – Security, Capacity, Downtime, Audit
  • Capacity Mgmt. – Pre-emptive monitoring (via monitoring), planning and execution of capacity upgrades as needed
  • EOL/EOS Upgrades – Per group guidelines. Track and execute upgrades and/or do risk assessment and deviation approval
  • Housekeeping – scripted clean-ups and truncations of logs and temp files after necessary archives executed
  • Backups – Required backup strategy per backup guidelines operationalized to central Backup Platform. Recurring scheduled backup validation activities scheduled and performed ongoing to ensure backups working per need. Note all cloud hosted workloads inclusive of logs must be backup and archived on premise data backup and archive solution.
  • Work with system stakeholders to ensure proper classification of system criticality and ensure design and architecture can meet the assessed criticality needs:
  • MAS 644 defined Critical system – Ensure DR setup and working and can achieve RTO within 4 hours, RPO within 2 hours and maximum unplanned downtime of not more than 4 hours per rolling 12 months;
  • MAS 644 defined non-critical system – Ensure HA/DR per stakeholder requirement.
  • BCM related activity planning and execution – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Raise CAB CR as necessary
  • Cutover related planning and execution – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Ensure and maintain adequate test environments in good working order to support enhancements and new projects; – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Define, modernize and enforce SDLC for both in-house and 3rd party solution platforms.
  • Ensure the setup, integrity and ongoing improvements to the AWS Landing zone.
  • Administer IOS apps store and Google play store for publishing bank mobile apps updates
  • Track IT related spend against budget. – Cloud infra and both Cloud and non-Cloud for DB, Middleware components.
  • Write Memos to authorize procurements – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Write Memos to get deviation approvals where required – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Assist project team in architecting, sizing and estimating Cloud infra and both Cloud and non-Cloud for DB, Middleware components costs for new workloads
  • Work with IT Security team to ensure security aspects incorporated
  • Setup and ensure non-production environments on cloud infra for new initiatives
  • Setup and automate deployment using landing zone pipeline platform
  • Work with vendor and/or business applications team to deploy changes to workload
  • Administer IOS apps store and Google play store for publishing bank mobile apps new
  • Write Memos to authorize procurements – Cloud infra and both Cloud and non-Cloud for DB, Middleware components
  • Write Memos to get deviation approvals where required – Cloud infra and both Cloud and non-Cloud for DB, Middleware components

Regulatory and Procedural Expertise

• Keep up to date and refreshed on required reading related to guiding how IT must be run in a regulated Financial institution. Minimum read list:
  • MAS Technology Risk Management Guidelines (TRMG)
  • MAS Notice 644 – Technology Risk Management.
  • MAS Notice 655 – Cyber Hygiene
  • MAS Outsourcing Guidelines
  • RHB Group IT Security Guidelines and SG addendum/s
  • SG Patching Guidelines
  • SG Backup Guidelines
  • SG Technology Department Operational Manual (OM)
  • SG IT Standard Operational Procedures (SOP), and System Manuals (SM)
  • SG Procurement Operational Manual (OM)
  • AWS Well architected framework and 5 pillars whitepaper

Other Responsibilities

• Participate in Monthly Technology Department meetings.
• Participate in regular Team meeting.
• Use Department issue and work tracking platform.

Maintain and keep up to date team knowledge base and assist in updating team document assets such as system manual / standard operating procedures (SOP), and operations manuals

Informa Festivals are not your ordinary B2B events; they are dynamic gatherings that infuse energy into every facet of a tech professional’s journey.

Informa Festivals is where innovation meets opportunity, and our Asia flagship event, Asia Tech X Singapore, is a testament to that promise. As the heartbeat of the tech world, Asia Tech X Singapore converges the brightest minds, the boldest ideas, and the latest breakthroughs in technology. Imagine a place and time where the most influential figures in the tech industry converge, where innovative ideas and cutting-edge technologies take center stage. With a laser focus on key topics such as AI, cybersecurity, metaverse, and Web3.0, our events are a playground for those who thrive on the cutting edge. At the heart of all Informa festivals lies the essence of true connection—a catalyst for trust and collaboration. As firm believers in the power of events in connecting people to inspire genuine positive change in the world, we specialize in crafting an environment that nurtures structured serendipity, fostering meaningful connections and sparking creativity.

As an Apprentice, Event Marketing, you will play a crucial role in assisting our marketing team in various aspects of marketing and promotional activities. You will be responsible for producing and deploying social media and digital content, executing email marketing campaigns, and collaborating with media and other partners to enhance our brand's visibility. Additionally, you will be involved in managing on-site marketing activities.

Key Responsibilities:

Produce and Deploy Social Media and Digital Content:

• Create engaging and relevant content for social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
• Schedule and post content on social media channels.
• Monitor social media engagement and respond to comments and messages.
• Assist in developing and implementing digital marketing strategies.

Execute EDM Campaigns:

• Collaborate with the marketing team to create email marketing campaigns.
• Manage email lists and segment them for targeted outreach.
• Schedule and send promotional emails.
• Analyze email campaign performance and suggest improvements.

Engage, Onboard, and Monitor Media and Other Partners:

• Identify potential media and promotional partners.
• Develop relationships with partners and coordinate joint promotional activities.
• Monitor partner performance and report on key metrics.
• Ensure partners adhere to branding and messaging guidelines.

Provide and Manage Onsite Marketing Activities:

• Assist in the planning and execution of onsite marketing events and activities.
• Coordinate logistics for marketing events and ensure materials are prepared.
• Collect and analyse data from onsite activities to measure their effectiveness.

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.

The BDM – Operational Technology Go-to-Market will spearhead market success for the Technology Workflow Businesses. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.

Key Responsibilities:

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.
• Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.
• Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.
• Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
• Lead negotiations for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.
• Drive the end-to-end sales process, from lead generation and qualification to contract negotiation and closure.
• Provide guidance and mentorship to the business development team, fostering a culture of excellence, collaboration, and continuous improvement.
• Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.
• Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The main area of work would cover

• Design, coordinate, and execute synthetic and unit test cases and scenarios for RazerID Web

• Coordinating with automated test engineers

• Work closely with web developer to design and/or refine automated test scenarios

The intern will gain exposure in

• Web technolgies like HTTP, RESTful services, Node.js, and React.js

• Synthetic test tools like Python and Selenium

• Exposure to JIRA and SCRUM workflow

Pre-Requisites :

• Currently pursuing a bachelor's Degree / Diploma students in Computer Science, Computer Eng, Information Systems or related field

• Familiarity with at least 1 of these programming langage: Go, Python, Node.js

• Comfortable using Linux Shell

• Basic understanding of Web protocols and technologies such as HTTP, RESTful services, TCP/IP networking

• Basic understanding of containers like Docker or Kubernetes will be a bonus

• Interns who are able to commit full-time for a minimum of 6 months are preferred

Are you game?

As a Software engineer, the candidate will support software development for an automatic disassembly. The candidate will assist in

• Understanding current approaches to product disassembly and instruction generation (using python)
• Supports developing and leveraging existing AI/ML algorithms for text, image, video data from limited documents to generate disassembly instructions.
• Coding program approaches and disassembly frameworks for different use cases.
• Develop an API for disassembly instruction generation and translation to OGS (operator guidance system) and robotic disassembly framework.
• Document findings, methodologies, and outcomes, contributing to internal reports and potential patent applications.
• Engage in team meetings and contribute to brainstorming sessions aimed at driving project success.
• Closely communicate with other teams and presentation slides

Join our team as a Network Engineer and play a crucial role in ensuring seamless technical operations. Here's what you'll be responsible for:

• Providing technical documentation support to Project & Solutions Teams, facilitating smooth handovers and maintaining accurate system documentation for our Maintenance support team.
• Collaborating with back-line support and vendor resources to diagnose and resolve technical issues promptly, ensuring minimal disruption to operations.
• Delivering post-sales installation and technical support directly to customers, guaranteeing efficient and effective network performance.
• Designing, installing, configuring, and maintaining our network and security infrastructure, including core switches, routers, and firewalls, to uphold the highest standards of reliability and security.
• Contributing to the planning, design, research, and installation of new or upgraded network hardware and software, driving innovation and efficiency.
• Demonstrating proficiency with Aruba switches and wireless technologies, as well as Cisco routers, firewalls, and switches, to optimize our network architecture.
• Utilizing strong troubleshooting skills to identify and resolve problems swiftly, providing effective workarounds and recommendations to maintain operational continuity.

Our ideal candidate will possess:

• At least ITE/Diploma/Advanced/Higher/Graduate Diploma/BEng/BSc in Engineering, Computer Science, Telecommunication, or a related field, showcasing dedication to technical excellence.
• A minimum of 1-3 years of experience in configuring and administering routers and switches, with a solid understanding of network systems, architecture, routing, switching, firewall, and security.
• Strong interpersonal and communication skills, enabling effective collaboration and interaction with stakeholders at all levels.
• Candidates with CCNA, CCNP, and Aruba product certifications will have an added advantage, demonstrating a commitment to continuous learning and expertise in leading technologies

• Collaborate closely with Level 1 network engineers to provide meticulous technical documentation support for Project & Solutions Teams, ensuring accuracy and completeness of project documentation, including detailed system designs and configurations.
• Partner with Level 3 network engineers to engage with back-line support and/or vendor support, leveraging expertise to swiftly diagnose and rectify technical problems, ensuring efficient resolution.
• Deliver comprehensive post-sales installation and technical assistance to customers, ensuring seamless implementation and operation of network and security infrastructure components.
• Actively participate in the design, installation, configuration, and maintenance of network and security infrastructure, adhering to established standards and best practices for core network switches, routers, and firewalls.
• Contribute to the planning, design, research, and installation of new or upgraded network hardware and software, collaborating effectively with cross-functional teams to fulfill project requirements and objectives.
• Utilize advanced knowledge of Aruba switches and wireless, Cisco routers, firewalls, and switches to optimize network infrastructure setup and performance.
• Demonstrate adept troubleshooting skills to swiftly identify problems and recommend effective workarounds or solutions, minimizing disruption to operations.
• Support the handover of as-built system documentation to the Maintenance support team, ensuring a seamless transition and ongoing support for deployed solutions.
• Foster positive relationships and collaboration through excellent interpersonal and communication skills, interacting effectively with team members, stakeholders, and customers at all levels.
• Collaborate with Level 3 network engineers to achieve project milestones and objectives, aligning with project timelines and goals effectively.

• Diploma or Bachelor's degree in Engineering, Computer Science, Telecommunications, or related field.
• Minimum 3 years of hands-on experience in configuring and administering routers and switches, with a focus on supporting enterprise-level network infrastructure.
• Strong understanding of network systems, architectures, routing, switching, firewall, and security principles.
• Excellent interpersonal and communication skills, with a proactive and results-driven approach to achieving objectives both independently and as part of a team.
• Familiarity with Aruba switches and wireless, Cisco routers, and switches preferred.
• Candidates with CCNA, CCNP, or Certified in Aruba products will be given preference.

• Spearhead technical documentation initiatives, ensuring meticulous accuracy and completeness in project documentation, encompassing system designs, configurations, and troubleshooting methodologies.
• Act as the focal point for escalated technical issues, delivering expert-level support to resolve intricate network problems and incidents swiftly.
• Collaborate seamlessly with Level 1 and Level 2 network engineers to conceptualize and implement cutting-edge network infrastructure solutions, guaranteeing alignment with project requisites and industry benchmarks.
• Lead the strategic planning, design, and execution of sophisticated network architectures, encompassing high-availability configurations, network segmentation, and robust security measures.
• Mentor and empower junior network engineers through comprehensive training and knowledge sharing sessions, enhancing team capabilities and overall performance.
• Conduct regular evaluations and assessments of network performance and security posture, proactively pinpointing areas for enhancement and executing requisite changes.
• Engage actively in project deliberations and meetings, offering invaluable technical insights and recommendations to project teams and stakeholders.
• Remain abreast of emerging technologies and industry trends, assessing their potential impact on network infrastructure and advocating strategic initiatives to augment network capabilities.
• Foster and maintain robust relationships with vendors and third-party providers, ensuring seamless collaboration and support for network-related endeavors.
• Represent the organization as a distinguished subject matter expert in network engineering, showcasing thought leadership and contributing actively to industry discourse and events.

• Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 5 years of hands-on experience in network engineering, with a strong emphasis on designing, implementing, and supporting enterprise-level network infrastructure.
• Profound expertise in network protocols, technologies, and architectures, encompassing routing, switching, VLANs, VPNs, and firewalls.
• Extensive hands-on experience with Cisco routers, switches, and firewalls, alongside Aruba switches and wireless solutions.
• Exceptional analytical and problem-solving skills, adept at diagnosing and resolving complex network issues efficiently.
• Outstanding communication and interpersonal aptitude, proficient in collaborating effectively with team members, stakeholders, and external partners.
• Demonstrated leadership prowess, with prior experience in mentoring junior team members and leading cross-functional projects.
• Proven ability to work autonomously, adept at prioritizing tasks effectively and meeting project deadlines in a dynamic environment.
• Strong commitment to continuous learning and professional development, with a passion for staying updated on new technologies and best practices in network engineering.
• Preferred certifications include CCNP, CCIE, or equivalent.

At Royal Ocean Marine, we are currently seeking a dedicated and experienced Technical Superintendent to join our client's team a tanker company based in Singapore.

In this role, you will be responsible for the technical management and maintenance of their fleet of vessels. You will oversee the planning, execution, and control of vessel operations, repairs, surveys, and certification requirements. Additionally, you will work closely with various stakeholders, including shipowners, crew members, and regulatory authorities, to ensure compliance with industry regulations and standards.

The ideal candidate will have a strong background in marine engineering and possess excellent problem-solving and communication skills. You should also have a thorough understanding of maritime regulations and a demonstrated ability to manage vessel maintenance and repair programs.

If you are passionate about the maritime industry and are looking for an exciting opportunity to contribute to the success of a reputable company, we would love to hear from you.

• Bachelor's degree in Marine Engineering or related field
• Minimum of 5 years of experience in a similar role especially with COC 3 engine and abvoe
• In-depth knowledge of maritime regulations and industry standards
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate with cross-functional teams
• Willingness to travel as required

Chan Chee Meng

EA 07C3069

R1110620

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.

• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.