Total 4 customer service manager job vacancies in Legal / Public / Security category in D08 Little India

Job Summary:
The Area Security Manager (ASM) will work on-site with one of Pinkerton's most prominent global clients. In this role, the Manager is a valued member of the client's Corporate Security team that manages all aspects of physical security at corporate locations and serves as a subject matter expert in security management, policy, and industry best practices. The ASM is responsible for all elements of the Corporate Security program, including security standards, assessments, consultancy, mitigation, guarding and access programs, and incident and crisis management programs at the Singapore and Bangkok locations. Candidates are encouraged to apply directly at: https://pinkerton.com/job/PINKERTONR5398/area-security-manager

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Serve as a trusted security advisor and subject matter expert.
3. Build trusted internal stakeholder relationships by providing best-in-class services through safety and security enhancements.
4. Plan, develop, and implement security plans, policies, and programs.
5. Support security design and operations at new facilities.
6. Conduct comprehensive site security assessments.
7. Monitor security situations and take measures to minimize security risks/threats to the business commensurate to the dynamic security environment.
8. Develop and deliver plans to close any potential gaps in the security controls.
9. Drive Business Impact Analysis (BIAs), mock drills. and table-top exercises.
10. Successfully align corporate security metrics, goals, and strategic direction across functional area to support overall team mission.
11. Develop performance metrics to track an improve individual, team, system, and site performance.
12. Establish and implement effective, predictable, and measurable procedures or processes to be communicated clearly among client stakeholders.
13. Triage and collaborate with specialist teams on corporate investigations and occasionally conduct and manage corporate security investigations.
14. Provide oversight for guarding operations, managing large budgets, and performing service delivery functions.
15. Create goal setting, performance management, and retention strategies across multiple teams.
16. Manage cross functional projects and drive teams/partners to meet program and/or product goals.
17. Build collaborative relationships and coordinate with internal and external security partners.
18. Oversee security operations and logistics for large scale corporate events and high-profile visits.
19. All other duties, as assigned.

Education, Experience, and Certifications:
Bachelor's degree (or higher) in criminal justice, security, law enforcement, business management, or accounting with at least seven years of global corporate security experience (including writing and publishing security standards) or equivalent sized NGO or public sector. Seven or more years of experience in implementing security programs or managing enterprise business continuity solutions/programs is also necessary. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Job Summary:

We are seeking an experienced Regional Security Manager (RSM), who will be embedded to one of our major MNC client. will oversee protective security operations across the assigned region, ensuring the safety of company assets, employees, and visitors. This role involves developing and managing comprehensive physical security programs in collaboration with workplace teams, commercial teams, quality assurance, public affairs, and other disciplines. The RSM will support physical security, security operations, event security, facility integrity, and crisis management. The ideal candidate will have a strong background in regional security operations, crisis management, and compliance with both local and international regulations.

Apply directly to the Pinkerton Careers page:https://pinkerton.com/job/PINKERTONR5389/regional-security-manager

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Oversee daily security operations, including access control, surveillance, and incident response.
3. Manage and coordinate with local security teams and external security partners.
4. Ensure proper functioning and maintenance of security systems equipment.
5. Support the enterprise and physical security requirements within the assigned region.
6. Ensure SLA/KPI's are maintained and regularly reviewed with our security partners.
7. Oversee and support external events, activities, and meetings.
8. Develop, implement, and manage physical security policies, procedures, and programs across assigned regions in collaboration with the wider Corporate Security team.
9. Conduct risk assessment and security audits to identify potential vulnerabilities and recommend mitigation strategies.
10. Ensure compliance with local, national, and international regulations and standards. Undertake the role as the Corporate Security point of contact when supporting the business crisis management team in your assigned region. Lead and coordinate the response efforts during security incidents and emergencies in your assigned region. Conduct post-incident investigations and create detailed reports. Conduct security awareness training for employees and contractors. Develop and deliver training programs for local security personnel. Stay updated with the latest security technologies and practices and ensure continued improvement in security operations. Act as a liaison between regional offices, headquarters, and external agencies on security matters. Provide regular updates and reports to senior management on security issues and activities. Collaborate with our wider departments to integrate security considerations into business operations. Provide site leadership, SVP's, VP's, and GM's guidance in achieving security related business objectives. All other duties, as assigned.

Education, Experience, and Certifications:

A bachelor's degree in security management, Criminal justice, or a related field with six plus years' experience in security management. Professional certificate (e.g., CPP, PSP) preferred but not essential. Member of a professional security body for security professionals. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Strong knowledge about layered security systems, security practices, access control, surveillance technology, incident response protocols and a strong management experience. Proven experience in physical security, risk assessments, security audits and crisis management. Serve as an effective team leader. Strong problem resolution skills. Incident and emergency response and crisis management experience. Crime prevention knowledge. Results-oriented and client focused. Excellent verbal, written, and presentation skills. Ability to identify and adapt quickly to emerging situations. Strong team building and development skills. Ability to thrive in a rapidly changing environment with limited instruction. Strong communication skills and relentless attention to detail.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Exposure to sensitive and confidential information. Regular computer usage. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Rapid and effective decision-making during unusual or emergency situations. Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Must be able to work any shift including evenings, weekends, and holidays to ensure successful completion of work assignments. Travel, as required.

ℹ️ About Propseller

In January 2024, Propseller has been ranked #10 in Singapore’s fastest-growing companies 2024 ranking by The Straits Times and Statista. In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (600+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

As the PR & Comms Manager at Propseller, you'll spearhead our public relations, social media, and content marketing initiatives, playing a pivotal role in enhancing our brand's visibility and engagement across multiple platforms. This position requires a strategic-thinker who can blend creativity with analytical prowess to craft compelling narratives, manage our media presence, and drive impactful communications campaigns. Joining as an Individual Contributor, you have the opportunity to significantly influence our brand's perception and grow into a leadership role, shaping the direction of our communications strategy and team.

Ideal Candidate

You are an experienced PR and comms professional passionate about storytelling and brand building. With a knack for media relations and social media, you're adept at crafting messages that resonate with diverse audiences. Your strategic approach to content marketing complements your ability to drive brand engagement and loyalty. As a self-motivated individual, you're eager to take on challenges, innovate, and contribute to a team's success, while positioning Propseller as a leader in the real estate industry.

Duties & Responsibilities

• Communications strategy: Develop and execute an integrated communications strategy that includes public relations, social media, and content marketing to enhance brand awareness and engagement;
• Media relations: Manage media relations, including crafting press releases, pitching stories to media outlets, and building relationships with journalists and influencers;
• Social media strategy: Oversee the social media strategy, including content creation, scheduling, and analytics across platforms like Facebook, Instagram, LinkedIn, and Twitter;
• Content marketing: Lead content marketing efforts by planning, producing, and distributing valuable content (blogs, articles, videos) that attracts and engages our target audience;
• Cross-functional teams: Collaborate with cross-functional teams to ensure consistent and cohesive messaging across all marketing channels;
• Data and reports: Monitor and report on the effectiveness of communication strategies, using data to optimize future campaigns;
• Updated with trends: Stay abreast of industry trends and leverage insights to keep Propseller at the forefront of innovative communications strategies.

Requirements

• Bachelor's or Master's degree in Communications, Journalism, Marketing, or a related field;
• 4+ years of experience in PR, communications, or a similar role, with a proven track record of enhancing brand visibility and engagement;
• Strong media relations experience, with established contacts in the industry;
• Expertise in managing social media platforms and crafting engaging content that drives interaction;
• Excellent writing, editing, and verbal communication skills;
• Strategic thinker with the ability to analyse data and adjust strategies based on performance insights;
• Collaborative team player with the capability to work independently and lead projects to successful completion;
• Interest in the real estate sector is a plus.

You Get

• A central and vibrant office location near Lavender, Bendemeer, and Farrer Park MRTs, fostering creativity and innovation;
• A role with significant impact on Propseller's brand strategy and growth in a rapidly evolving industry;
• A lean and dynamic working environment where your contributions are recognised and valued, with the opportunity for significant professional growth;
• Access to state-of-the-art tools and technologies to empower your work, including a MacBook Pro, Jabra Headset, and a fully integrated CRM system;
• Flexibility with one to two days of home-office per week after on-boarding;
• The chance to make a lasting difference in the real estate industry, influencing the biggest financial decisions of people’s lives through innovative marketing strategies.

Recruiting Process

Ideal length: 3 weeks

If your application is selected:

• Interview 1 (30 min) – Online Introductory Call
• Interview 2 (45-60 min) – Video: Hiring Manager (Head of Marketing)
• Case Study Assignment – Prepare case at home, then submit
• Interview 3 (90 min) – Physical: Case Study presentation
• Reference Check
• Welcome aboard!

Compensation

Basic monthly salary of $4,500-$6,000 + stock options.

The PRs Manager reports directly to the Executive Director/owner. The role will be in charge of the entire operations of all the stores under the owner, managing the organization HR. One of the duties an operation manager has to perform is to provide a work environment that engenders positive energy, creativity and teamwork among employees. Accountabilities, improve operational efficiency and lower overall operating cost.