Job Summary
The Physical Security Enablement Manager uses wide-ranged advanced experience to manage security enablement projects, is a technical security expert who provides service-related support across the globe, utilizes business security expertise to determine methods and processes on new procedures for complex Data Center security issues, and will lead the global security training content creation in partnership with multiple business units within Equinix.
The perfect candidate for this position should be ready and capable to work across various disciplines and levels. This includes technology research, system design and layout, overseeing training and implementation, and handling maintenance and upgrades throughout the system's lifespan. A deep understanding of security technology, creativity, strong organizational skills, and a proven track record of delivering results on time and within budget are essential. The position is responsible for observing Physical Security Standards and Programs that support the goals of the Global Physical Security Team while enabling the local site managers to draw related services from the team, in a self-service manner.
Responsibilities
Project Management
- Strong project management skills are essential for thriving in a fast-paced environment. Candidates must demonstrate expertise in efficiently prioritizing tasks and collaborating effectively across organizational boundaries
- Manages security directs and sub-directs who coordinate the completion of security projects, deadlines, assigns responsibilities, and monitors progress of complex projects
- Ability to prepare and deliver engaging presentations and communicate information to diverse audiences
- Manages multiple tasks within cross-functional project teams, testing new functionality and deploying features in production
- Supports and provides input/guidance on system and platform enhancements, design engineering and project planning on new and expansion of Data Centers
- Responsible for the coordination and completion of security projects, setting deadlines, assigning responsibilities, monitoring, and summarizing the progress of the project
- Facilitates projects by conducting meetings, recording meeting minutes/action items, and performing thorough follow-ups
- Research and analyze data to evaluate operational difficulties and make recommendations to solve problems
Systems Support
- Lead technical aspects of extensive security engineering projects, oversee security system design specifications, and manage changes between internal teams and external vendors
- Possesses knowledge of security systems to provide physical security system support, resolving complex issues across Equinix global data center locations
- Provides process and system leadership to Data Center Operations and system administrators who install, troubleshoot, repair, and maintain the security systems for the organization, along with provides recommendations for improvements based on research including new tools, processes, and technologies
- Responsible for vendor and manufacture escalation of systems errors and failures
- Contributes to collection, analyzing and reporting to management on operational metrics
- Develops and maintains methods to minimize issues, makes, and implements recommendations, in alignment with global, and regional partners in relation to security systems, training, policy, procedure, strategic direction, and future business objectives
- Coordinates and manages Single Point of Failure (SPOF) and End of Life (EOL) reviews, including lifecycle analysis, performing site physicals, assessments, and remediation
- Works cross-functionally to implement changes across all data centers to achieve and maintain a consistent physical security program and knowledge
- Leads process improvement projects
- Leads multiple tasks within multi-functional projects
Processes
- Manages physical security and business continuity process rollouts for sites/countries within a complex scope
- Provides feedback and leads process improvement and efficiency projects
- Uses wide-ranged advanced experience in managing cross-functional process rollouts
- Manages cross-functional teams and process rollout within the Data Center and refines the development and definition of security and business processes in the Data Center, recommends/proposes solutions for systematic process-related complex problems
- Determines methods and procedures for continuous improvement and supports implementation of changes and assists with process and maintenance adherence
Training
- Monitors training, drill plans, and performance to ensure that security training plans are on track and performance is met
- Identifies training needs and supports the development of training programs to educate personnel on various aspects of security, including but not limited to cybersecurity measures, emergency response protocols, physical security policies and procedures, and supporting system tools
- Responsibilities will include to help create training materials relevant to various collaborators across the enterprise, conducting workshops, and staying updated on the latest security threats and standard processes
- Effective communication and the ability to tailor and deliver training to different audiences is crucial for this role
- Uses advanced industry knowledge to provide recommendations for the global teams, lead training of newly deployed security systems for outsources security staff and Data Center Operations functions
Data Center Enablement
- Sets key performance indicator goals at a regional level and oversees regional Operations Security teams
- May assist with in the department budget and assist with setting Data Center budgets
- Manages security vendors to support guarding, hardware installation, upgrades, configurations, repair and maintenance
Design Engineering
- Implements both existing and new design methods and standards for new Data Center design engineering efforts
- May lead and provides guidance to other employees within the job family
- Recommends alterations to design, development, implementation, and analysis to improve quality of products, new technologies, procedures and/or efficiencies
- Provides drawing reviews of both internal and cross-functional designs
Qualifications
- Data Center experience preferred
- Comfortable speaking and presenting in front of large groups
- In-depth knowledge of security system installation and operation preferred
- Must be a highly organized, self-motivated, and positive teammate with a confirmed ability to provide effective oversight and systems management, development, and follow-up to prompt closure on security initiatives, plans, and solutions
- May require the ability to perform physical tasks as needed to complete special projects within a Data Center environment, such as access control and CCTV system installation surveys, including climbing ladders, and bending and stretching during site inspections
- Work independently, make timely decisions, and lead multiple projects and priorities
- Ability to work in a supervisory role and lead the team on various operational projects
- Must have excellent written and verbal communications skills, and the ability use Microsoft Office Suite proficiently
- Ability to travel as needed to various Equinix operating sites around the globe for up to a week at a time based on business needs
- Bilingual speaking preferred
Education / Certifications / Experience
- Bachelor’s degree in Software, Computer Science, Engineering, Information Systems Management, Business, or a related discipline is preferred. Proven years of experience in managing cross functional teams, specifically technical development and deployment, (or Proven years’ experience in the aforementioned fields in lieu of a Bachelor’s degree)
- Experience with a major security systems manufacturer, preferably AMAG Symmetry, Gallagher, and or Salient CompleteView – certification a plus
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
