Total 2,712 command center analyst job vacancies in Business Management / Project / Planning category in Singapore

Job Descriptions:

1. Arrange and discuss with users to understand the reporting requirement, and document down the requirements into technical specification or mappings for development team to deliver

2. Identify the source data required for creation of the reports and dashboards, interpret the data to understand the relationship of different datasets

3. Facilitate the computerization of analytics and data collection processes

4. Collaborate with source system PICs to establish the data connection and data feeding automation

5. Work closely with existing Data Warehouse team to bring the data into DWH system for reporting and dashboarding

6. Carry out complex analysis of datasets and conduct appropriate data validation

Key skillset:

1. At least 3 to 5 years experience in BA, interfacing with Technical team and Business team

2. Knolwedge / Exeriece in Power BI , Qlik and data analytics is preferable

3. Banking knowledge and able to understand the corporate banking, trade finance

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as VP - Business Command Center - Major Incident Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Business Command Center Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Job Summary: The Applications Support Senior Manager within the ICG Business Command Center (BCC) / Cyber BCC will be responsible for providing a business centric ICG Cyber event response. In addition the individual will be responsible for managing
Major Incidents and contributing to stability initiatives driven by ICG Production Support, Product Management.

Job Description:

The Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Markets & Securities Services (Investor Services, Issuer Services and Direct Custody & Clearing) business organizations globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages. Global Business Command Center (BCC) responsibilities include, but are not limited to: Cyber Event/Incident response in co-ordination with the InfoSec, Business and Technology partners.

• Support remediation of Level 0 GEM/Vulnerabilities across the ICG app/infra landscape.
• Support SWIFT Network Security Alert process
• Participate and support Regional/Global/EMT/PS organization level Table Top exercises
• Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber
• SWAT-BCC preparedness.

Major Incident Management:

• Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client
• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymen’s terms.
• Monitor ServiceNow dashboard and incident metrics
• Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership
• Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident
• Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met
• Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness
• Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness
• Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.

Job Skills / Qualifications:

• Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must
• Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification Business Impact Analysis, Resolution Tracking
• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)
• Strong trouble shooting/problem solving skills
• Understanding of Project Management standards
• Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
• Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.
• Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines
• Flexibility to support global time zones, including some on-call weekend support
• Strong client focus
• Strong interpersonal skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• BA/BS with 10+ years relevant work experience
• 3 + years people management or leadership experience in Trade & Treasury or Securities Services, Business,
• Operations, Technology and/or Client Service
• Strong MS Office - Excel, Word, Power Point. Excel, Teams, SharePoint, Visio skills are a must.
• Ability to work independently, ability to multi-task and drive multiple assignments to completion.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description:

• Financial Analysis & Reporting: Oversee the preparation of financial reports, forecasts, and planning activities, ensuring accuracy and timely delivery across all country offices. Provide monthly, quarterly, and ad hoc reports, along with variance analyses to track financial performance.
• Cross-Departmental Collaboration: Work closely with various departments to resolve complex issues, drive organizational change, and provide data-driven insights that support business objectives.
• Business Development & Strategy Support: Identify potential growth opportunities, develop action plans, and facilitate communication across departments to ensure effective execution of strategies.
• Strategic Financial Support: Contribute to business case simulations, perform business assessments, and assist with cash flow forecasting to help senior management in making informed strategic decisions.
• Insightful Reporting: Prepare comprehensive reports and presentations for senior leadership, including monthly and annual cash flow statements, consolidated management accounts, and profit-and-loss forecasts.
• Operational & Financial Oversight: Analyze subsidiary financial accounts to ensure alignment with overall group objectives, identifying any potential financial or operational risks.
• Additional Responsibilities: Perform other tasks as assigned by management to support broader finance and strategic functions.

Requirements:

• Experience: Minimum of 2+ years in a similar role, handling regional accounts.
• Skills:Strong presentation, communication, and interpersonal skills, with a proven ability to analyze and interpret financial data.
  Proactive, detail-oriented, and capable of multitasking effectively in a fast-paced environment.
  Advanced proficiency in PowerPoint and Excel, particularly for financial modeling and simulations.
  Ability to create and deliver impactful strategic communications and reports.
  
• Personal Attributes:Resilient, with the ability to work independently and meet tight deadlines.
  Strong organizational skills, with a focus on producing high-quality work under pressure.
  

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

Willing to travel to Australia and other APAC regions on a regular basis

Job Description & Requirements

• Lead a project design team from inception to delivery of hyperscale data centres with related activities for new builds and fit out projects
• Liaise with and support the Development Manager and senior management on client and customer proposals to ensure that there is seamless transition once projects are implemented
• Collaborate with our top cloud and enterprise customers and communicate presentations on all aspects of design
• Develop high level master planning, space planning and engineering solutions for potential new developments (feasibility stage)
• Produce consultant briefs to develop designs from feasibility stage through concept, scheme and detailed design stages, ensuring continuity of design philosophy and approach
• Coordinate technical aspects of direct procured equipment and facilitate alignment with the design team
• Understand commercial implications of engineering decisions and build cost models for customers.
• Leverage local subject matter expert's tribal knowledge, spread adoption of best practices
• Coordinate closely with data centre field operations to foster alignment and partnerships for business success
• Provide regular reporting, updates and presentations to senior management and internal stakeholders including progress reporting, risk assessments, investment committees, customer proposals and business case development.
• Build and manage project scope, equipment requirements and assist with proposals and capital requests
• Stay updated on data centre industry trends, best practices, and emerging technologies, incorporating them into designs and builds as appropriate

Job Requirements:

• 10+ years' experience in design and project delivery;
• A Bachelor’s engineering degree is a plus
• In-depth understanding of Australia business regulations with extensive experience working with relevant Partners in the region.
• Experience working for a data centre operator and previous hyperscale and cloud experience, ideally in the Asia Pacific market
• Good overall knowledge of the current data centre market in Australia
• Excel at communication and can deliver effective presentations on data centre operations to customers, peers and management
• Strong leadership and foresight to lead multi-disciplinary teams across multiple geographies

• Collate and manage all the details regarding the CCTR application for the assigned business vertical
– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Manage end to end project life cycle including deployment plans and live verification with users.

Internal ref: 9252

Regards,

Lini

Recruitment Consultant

R22108463

Role: Business Analyst
Duration: 12 Months
Location: Singapore

Client's Tax Schemes portal is an online platform for the administration of tax schemes for the financial sector.

The functional role of a Business Analyst (“BA”) is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:
1) Leading and supporting business requirements clarifications.
2) Creating and maintaining process maps and workflow maps.
3) Keeping documentation of project work.
4) Leading and supporting product validation and user acceptance tests.
5) Supporting training and briefings to users and stakeholders for product launches.
6) Monitoring product performance.

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g., process optimisation, process automation, digital solutions, and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Perform business analysis:

i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track, and trace requirements.
ii. Enterprise Analysis: Refine and clarify business needs, define solution scope, and develop a business case.
iii. Elicitation: Explore, identify, and document business needs.
iv. Requirements Analysis: Assess current state, analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business needs within specified scope.
v. Solution Assessment and Validation: Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.

• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assist with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assist with project documentation as needed.

Preferred Qualifications and Skills:

• Possession of Business Analysis certifications such as Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®), or an equivalent certification, will be an added advantage.
• Hands-on experience in full project development life cycles.
• Proven track record in business analysis, application solutioning, and design.
• Proficiency in modeling business requirements using business process modeling tools.
• Competence in performing qualitative, quantitative, and root-cause analysis.
• Ability to adopt a broad, strategic perspective while also delving deeply to understand specific business needs and challenges.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering
• Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

One North Consulting Pte Ltd; a Singapore based IT Services firm is currently hiring Senior Business Analyst with 6~10 years of experience as per details given below.

Interested Singapore Citizens / Singapore Permanent Residents can connect on email id - [email protected]

Job Description & Requirements: -

In this role, you will require in-depth understanding of business processes, and define the user cases / user story for applications. You will develop acceptance criteria to provide assurance for quality of the applications releases.

As part of this dynamic role, you will report to Lead Business Analyst, and work closely with business units and other IT teams.

Requirements:-

• Prior experience as a Business Analyst (6+ years) having in-depth understanding of the entire SDLC process
• 3+ years’ experience in the Insurance Domain would be preferred
• Prior experience in Software Development or knowledge of SDLC will be added advantage.
• Understand business process and define the business requirements in the form of use cases/user stories.
• Exposure to finance or actuarial concepts is advantageous.
• Experience with POS System will be advantageour.
• Able to create test plans, functional scenarios per requirements, carry out systems testing and assist with UATs
• Liaising and communicating with various stakeholders (application/tech teams, project team)
• End-to-End Software Delivery experience will be beneficial
• Experience and familiarity with platforms : Confluence, JIRA, MS OfficeSuite
• Create Test cases & test plan
• Provide & share knowledge to other team members

Roles & Responsibilities:-

• Managing Project initiatives
• Strong Business Analysis experience using Agile framework.
• Build Traceability matrix from Product Backlog and develop user stories for each Sprint.
• Manage the business, IT and the users.
• Passion for agile, strong collaboration skills and ability to work across multiple and diverse clients, internal projects and teams.
• Maintain Exceptional ability to drive delivery of software development projects, within a supportive and innovative culture.
• Provide end-user training

If interested, please email us your CV to [email protected]

Key Responsibilities:

• Deeply understand and analyse the requirements related to OMS and Custodian systems for US brokerages and translate them into detailed system requirements documents.
• Collaborate closely with internal and external stakeholders to gather business requirements and produce comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), ensuring that trading systems meet business and regulatory needs.
• Conduct thorough analysis of trading, clearing, and settlement processes for brokerages, optimising workflows in OMS and Custodian systems to ensure efficiency and compliance with SEC and FINRA regulations.
• Work closely with development teams and solution architects to provide detailed requirements guidance, assisting in the design of technical solutions that align with business needs.
• Assist in User Acceptance Testing (UAT), develop test cases, and ensure that the system functionalities meet business requirements while managing issue tracking and resolution.
• Stay updated on changes in the US regulatory environment, particularly in relation to OMS and Custodian systems, and work with the compliance team to ensure systems adhere to the latest requirements.
• Contribute to ongoing system enhancements by providing recommendations based on business changes and technological developments.

Key Requirements:

• Bachelor's degree in Business, Information Technology, or a related field.
• At least 5 years of experience as a Business Analyst, with in-depth knowledge of and hands-on experience with US Order Management Systems (OMS) and Custodian systems.
• Strong understanding of US securities market regulations, including SEC, FINRA, and DTC.
• Proven ability to gather and analyse business requirements, document workflows, and translate them into technical specifications.
• Proficient in business analysis and project management tools (e.g., JIRA, Confluence, Visio).

Primary duties and responsibilities:

• Propose and design solution to meet the business needs. Ensure a fully integrated system to meet the business needs within the stipulated timeframe and allocated resources using the OutSystems Rapid Application Development platform.

• Responsible for ensuring the proposed solution is aligned with the overall architecture design.

• Responsible for complying with the program standards, processes and technical standards defined for the project.

• Responsible for the design, development and implementation of all integration points and interfaces with SAP, any selected 3rd party software and othe applications/systems.

• Perform the following key activities:

• Run workshops; facilitate group discussions for requirement gathering, design and solutioning.
• Propose solutions to fulfil business requirements and recommend potential areas for streamlining.
• Document the business process flow using the tool identified for the project and ensure compliance of the rules and requirements.
• Design, document and develop programs according to functional specifications received and ensure the developed programs fulfil the business requirements
• Plan, identify, define and conduct System Integration Test and User Acceptance Test to ensure the proposed solution fulfil the business requirements.
• Collate information required for the authorization setup.
• Plan and define the data migration requirements as well as oversee the successful completion of the data migration activities to enable system implementation.
• Plan and prepare the training materials as well as to conduct the user training.
• Plan and perform the cutover for the modules assigned.
• Ensure programs developed pass the required vulnerability assessments and code quality inspections.
• Deliver all project documentations defined for the projects that minimally includes design specifications, program specifications, test cases, training materials, cutover execution plan and data migration specification.
• Provide on-site support where necessary.
• Troubleshoot any problems reported before and after implementation of solution.

• Ensure optimal system design and configuration of the application functionality.

• Ensure the quality of the deliverables.

• Participate in any quality assurance activities and resolve any risks or areas for improvement identified.

• Perform risk management which includes identification of risk; provision of mitigation solutions and management for risks.

• Responsible for the timely preparation and reporting of progress status updates to the Project Manager and other management, which include preparation and presentation in meetings.

Responsible to perform impact assessment on change requests, design and present solution to users, test and implement the solution to meet requirements within the stipulated timeframe.

• Review and troubleshoot reported cases and work with the internal/external teams to develop solution that will ensure integrity of the system and meet the business needs within the stipulated timeframe.

• Responsible to manage and resolve all problems reported and service requests received during the maintenance phase.

Pre-Requisites:

• Education Qualification:

• The candidate(s) should possess at least a Degree in Computer Science, Engineering or Equivalent.

• Competencies:

• Ability to communicate and articulate clearly to seek resolution of project issues.
• Good team player, responsible and conscientious.
• Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables (programs, documentation).
• Working Experience: Minimum four (4) years of Business Analyst experience with at least two (2) years as a Team Lead managing projects and people.

Primary duties and responsibilities:

• Propose and design solution to meet the business needs. Ensure a fully integrated system to meet the business needs within the stipulated timeframe and allocated resources using the OutSystems Rapid Application Development platform.

• Responsible for ensuring the proposed solution is aligned with the overall architecture design.

• Responsible for complying with the program standards, processes and technical standards defined for the project.

• Responsible for the design, development and implementation of all integration points and interfaces with SAP, any selected 3rd party software and other applications/systems.

• Perform the following key activities:

• Run workshops; facilitate group discussions for requirement gathering, design and solutioning.
• Propose solutions to fulfil business requirements and recommend potential areas or streamlining.
• Document the business process flow using the tool identified for the project and ensure compliance of the rules and requirements.
• Design, document and develop programs according to functional specifications received and ensure the developed programs fulfil the business requirements.
• Plan,identify, define and conduct System Integration Test and User Acceptance Test to ensure the proposed solution fulfil the business requirements.
• Collate information required for the authorization setup.
• Plan and define the data migration requirements as well as oversee the successful completion of the data migration activities to enable system implementation.
• Plan and prepare the training materials as well as to conduct the user training.
• Plan and perform the cutover for the modules assigned.
• Ensure programs developed pass the required vulnerability assessments and code quality inspections.
• Deliver all project documentations defined for the projects that minimally includes design specifications, program specifications, test cases, training materials, cutover execution plan and data migration specification.
• Provide on-site support where necessary.
• Troubleshoot any problems reported before and after implementation of solution.

• Ensure optimal system design and configuration of the application functionality.

• Ensure the quality of the deliverables.

• Participate in any quality assurance activities and resolve any risks or areas for improvement identified.

• Perform risk management which includes identification of risk; provision of mitigation solutions and management for risks.

• Responsible for the timely preparation and reporting of progress status updates to the Project Manager and other management, which include preparation and presentation in meetings.

Responsible to perform impact assessment on change requests, design and present solution to users, test and implement the solution to meet requirements within the stipulated timeframe.

• Review and troubleshoot reported cases and work with the internal/external teams to develop solution that will ensure integrity of the system and meet the business needs within the stipulated timeframe.

• Responsible to manage and resolve all problems reported and service requests received during the maintenance phase.

Pre-Requisites:

• Education Qualification:

• The candidate(s) should possess at least a Degree in Computer Science, Engineering or Equivalent.

• Competencies:

• Ability to communicate and articulate clearly to seek resolution of project issues.
• Good team player, responsible and conscientious.
• Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables (programs, documentation).
• Working Experience: Minimum four (4) years of Business Analyst experience with at least two (2) years as a Team Lead managing projects and people.

Business Analyst - 2 Years Contract - Singapore

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 3 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

This is a 2 years contract position, renewable and convertible to permanent.

EA License Number: 16S8131

Recruiter License Number: R22105628

1. Good to have skills (in terms of skills, qualifications, interpersonal, certification soft skills)

• Financial market knowledge

• Experience on software delivery lifecycle (Project Management in tech domain)

• 5-10 years of relevant experience

• Motivated and curious, it’s not a routine job

The job purpose consists of:

• Building strong, effective relationships with both the business and technology teams, across global offices.

• Collaborating with all control functions to gather requirement, solve business problems by proposing relevant, innovative solutions in consultation with the technology teams.

• Being a creative source of proposals and channeling user aspiration towards sustainable and future proof solutions

• Deliver functional consistency across the various projects by influencing architecture and design decisions

• Translating and documenting business requirements

• Working across asset classes FX, Rates, Credit and Commodities (both structured and flow)

Key Roles & Responsibilities

• Understand the user’s requirements and translate into competent future state models, questioning and challenging assumptions and status quo

• Propose relevant solutions and alternatives to meet business needs

• Pro-actively engage, manage and build strong relationships with both business and technology stakeholders

• Translate solutions into detailed, unambiguous, business and functional requirements

• Ensure the overall quality of business requirements, functional specifications and other supporting documents meet the bank’s standards

• Work proactively with fellow BAs and other team members, ensuring work is proportionally distributed and targets are met

• Ensure documents such as functional specs support the development of practical technology solutions and suitable test cases

• Provide on-going support to the technology teams as required e.g. reviewing of test cases, close out open issues/questions, manage change request process etc.

• Assist the business with UAT, including communication, planning, preparation and test case preparation

• Identify risks and issues early, plan mitigating steps and communicate these to PMs and business stakeholders in a timely manner

• Work closely with project and programme managers to ensure stakeholders are fully engaged and expectations managed

• Delivery focused, committing to specific tasks and ensuring these and the overall projects deadlines are met

Qualification & Skills

• Strong understanding of the Business Analysis process is a must.

• Extensive derivatives knowledge across asset classes encompassing product knowledge, pricing, risk analytics and trade life cycle.

• Quantitive finance understanding, ability to liaise with quantative analysts on pricing and risk topics

• Proven ability to work across business streams and have exposure to front to back system implementation.

• Good understanding of key technology concepts, basics in SQL, functional programming and architecture. Strong technical acumen is a big plus.

• Knowledge and experience of Agile development practices would be desirable.

• Knowledge or experience as a Scrum Master would be desirable.

• Ability to work proactively, independently and displays strong initiative.

• Pragmatic team player with an attention to detail.

• Strong interpersonal, problem solving and analytical skills.

• Ability to accurately translate and document business needs into functional requirements and produce quality documentation.

• Ability to drive multiple agenda and effectively manage priorities.

• Strong communication and presentation skills with an excellent standard of English are a must.

• Multicultural awareness.

• Displays personal authority, integrity and ethics

We seek a motivated Business Analyst with at least 2 years of experience to join our team. The ideal candidate will work closely with stakeholders to analyze business needs, gather requirements, and develop solutions that enhance our operational efficiency.

Key Responsibilities:

• Collaborate with stakeholders to identify business requirements and translate them into functional specifications.
• Conduct data analysis and create reports to support decision-making processes.
• Facilitate meetings and workshops to elicit requirements and gather feedback.
• Document processes, workflows, and system specifications.
• Assist in the development of project plans and timelines.
• Support the testing and implementation of new systems and processes.
• Identify areas for improvement and provide recommendations to enhance business operations.
• Maintain strong communication with team members and stakeholders throughout the project lifecycle.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, SQL).
• Familiarity with business process modeling and documentation techniques.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.

Preferred Skills:

• Experience with project management methodologies (Agile, Waterfall).
• Knowledge of industry-specific software and tools.
• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.

Role: Associate Business Analyst
Duration: 12 Months
Location: Singapore

Client's Tax Schemes portal is an online platform for the administration of tax schemes for the financial sector.

The functional role of a Business Analyst (“BA”) is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:
1) Leading and supporting business requirements clarifications.
2) Creating and maintaining process maps and workflow maps.
3) Keeping documentation of project work.
4) Leading and supporting product validation and user acceptance tests.
5) Supporting training and briefings to users and stakeholders for product launches.
6) Monitoring product performance.

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g., process optimisation, process automation, digital solutions, and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Perform business analysis:

i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track, and trace requirements.
ii. Enterprise Analysis: Refine and clarify business needs, define solution scope, and develop a business case.
iii. Elicitation: Explore, identify, and document business needs.
iv. Requirements Analysis: Assess current state, analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business needs within specified scope.
v. Solution Assessment and Validation: Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.

• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assist with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assist with project documentation as needed.

Preferred Qualifications and Skills:

• Possession of Business Analysis certifications such as Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®), or an equivalent certification, will be an added advantage.
• Hands-on experience in full project development life cycles.
• Proven track record in business analysis, application solutioning, and design.
• Proficiency in modeling business requirements using business process modeling tools.
• Competence in performing qualitative, quantitative, and root-cause analysis.
• Ability to adopt a broad, strategic perspective while also delving deeply to understand specific business needs and challenges.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering
• Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge

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Partner with business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case. Work with in-house IT and business project teams to develop user stories,

functional/technical specifications and acceptance criteria. Evaluate and recommend suitable technology while aligning with WOG technology

directions (such as cloud-based, modernization of legacy systems, adoption of SG Tech Stack).

Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment. Plan/review/conduct testing and data conversion to ensure that specifications are met.

Drive system or product readiness for smooth deployment, adoption and operations.

Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase).

Facilitate and propose business process improvements through the use of digital technologies.

Experience and skills requirements

Degree in Computer Science, Information Systems, Information/ Infocomm Technology. Computer or Electronics Engineering or related discipline.

Must have minimum 4 years of working experience in this role.

Participated in at least two full software or product development cycle, preferably using

Proven experience in IT business analysis, application solutioning and design, and testing

Agile Methodology.

Good understanding of customer/user experience, design thinking, user story mapping

and digital product lifecycle management Strong analytical, conceptualisation and problem-solving skills

. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

A driven and motivated personality with an ability to learn and apply

Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Custconer Relationship Management. Knowledge Management. Service Design Cloud Solutioning Past development or consuting experience (preferrable)

Key Responsibilities

• Manage the business requirements and functional solution aspects of the project. • Analyse the stakeholders’ needs to identify improvement opportunities. • Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings. • Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution. • Perform business analysis: i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements. ii. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case. iii. Elicitation: Explore, identify, and document business needs iv. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope. v. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need. • Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders. • Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures. • Lead and perform system validation activities and user acceptance tests. • Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes. • Assists with the documentation of technical design, specification, and technical solution. • Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage. • Hands-on experience in full project development life cycles • Past track record in business analysis, application solutioning and design • Ability to model business requirements in business process modelling tool. • Ability to perform qualitative, quantitative and root-cause analysis. • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs. • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Overview

In this role you will support the Business Development Manager in delivering business growth. You will be the expert in aligning company priorities by structuring and leading internal projects for optimising business and financial performance. This involves cross functional collaboration, helping departments evolve early-stage ideas and driving new initiatives forward. You will also gain experience across varied business functions including Human Resource, Operations, Customer Relationship Management, Finance and Marketing in the F&B industry. You will have the autonomy to lead projects that solve complex and ambiguous business challenges.

Responsibilities include

• Identify opportunities for Operations, Human Resource, New Business, New Product, Marketing and other business functions, with a focus on supporting business development
• Translate business ideas into concrete objectives and key results, and execute projects critical to LWB’s short and long-term growth
• Identify and draw on analytical tools and techniques to gather new insights, develop creative approaches and provide recommendations to organisational issues
• Review and configure current business processes and strategy to boost overall performance, increase efficiency and mitigate risks
• Review and update organisation policies
• Communicate findings on a regular basis to different levels in the organisation

Minimum qualifications

• BA/BSc degree from a reputable university (preferably in Business, Marketing, Finance or related discipline)
• Preferably some experience in the F&B or FMCG industry
• Fresh graduates with strong CCA track record are welcome to apply
• Excellent command of English in written and spoken

Job requirements

• Interest to gain experience in varied business functions
• Entrepreneurial and innovative spirit with a desire to get things done
• Excellent presentation, communication, interpersonal and negotiation skills
• Excellent analytical thinking and problem-solving skills
• Ability to work within deadlines and well-organised in handling multiple on-going projects
• Strong and proven track record of executing projects
• Meticulous with an eye for detail
• Eager to learn; comfortable rolling up your sleeves to understand operational level processes in F&B, and the next moment being part of a strategic discussion
• Display strong initiative and able to work independently with minimal supervision
• Proficient in Excel and PowerPoint

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Excellent English writing skills.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

• Collate and manage all the details regarding the application for the assigned business vertical information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

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Job description:

● Manage outstanding tickets pertaining to our services via email and phone

● Facilitate customers on-boarding process

● Manage scheduled reports and customer records (including contact list and subscription details)

● Manage office IT infrastructure with support from our vendors

● Manage all other documentation required in the back office

Key Responsibilities

• Manage the requirements and functional solution aspects of the System and all the interconnectivity with external parties
• Analyze and manage the operation backlog and develop business case to address the problem.
• Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders needs.
• Work with the stakeholders to ensure smooth deployment of the enhancements
• Prepare documentation (e.g. SOPs) on the operation or maintenance of technical systems and identify use cases to automate BAU processes
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by teams and assists with project documentation as needed
• Analyse and streamline operations to minimise recurrent issues

What we are looking for

• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutioning and design
• Proven experience in managing operations, handling of issues, and systems monitoring.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Key Responsibilities:

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which includes requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge on role based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows to identify areas for improvement. Create detailed user stories, use cases, and functional specifications.
• Project Planning: Assist in project planning and management, including defining project scope, objectives, and deliverables.
• Communication: Serve as a liaison between business stakeholders and the development team to ensure clear understanding of requirements and priorities.
• Solution Design: Work with the development team to design solutions that meet business needs and align with technical capabilities.
• Testing and Validation: Participate in testing activities to ensure that the developed solutions meet the specified requirements. Facilitate user acceptance testing (UAT).
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance business operations and efficiency.

Skills and Qualifications:

• Analytical Skills: Excellent analytical and problem-solving skills to evaluate business processes and identify solutions.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
• Technical Knowledge: Understanding of software development processes and methodologies. Familiarity with tools such as JIRA, Confluence, or similar.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results.
• Interpersonal Skills: Strong interpersonal skills to build relationships and work collaboratively with cross-functional teams.
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant certifications (e.g., SCRUM Master, Product Owner) are a plus.
• Work Experience: More than 3 years of experience as a Business Analyst, preferably in an application development or software development environment.
• Industry Knowledge: Experience in the specific industry (e.g., finance, healthcare, retail) can be beneficial.

Roles & Responsibilities

At Chong Sin International, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese, as our customers are mostly from China.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Job Description:

We are seeking a Business Analyst with strong testing experience to join our dynamic team. The ideal candidate will have a background in the financial or investment industry, a deep understanding of SDLC and testing methodologies, and exceptional analytical and problem-solving skills. This role will involve collaborating with cross-functional teams to ensure high-quality delivery of business solutions.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business requirements.

• Translate business needs into detailed technical specifications and functional designs.

• Develop and execute test plans, cases, and scripts to ensure quality and accuracy.

• Perform thorough testing (manual and automated) and validate system functionality.

• Analyse and interpret test results to identify issues, suggest solutions, and validate fixes.

• Work closely with development teams to ensure clear communication of requirements and test scenarios.

• Provide insights and recommendations for process improvement.

• Generate detailed reports on test results, defects, and overall project quality.

Qualifications and Skills:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• Proven experience as a Business Analyst with extensive involvement in testing, preferably within the financial or investment sector.

Technical Skills:

• Strong understanding of SDLC and testing methodologies.

• Proficiency in SQL for data analysis and validation.