Total 6,753 Business Management / Project / Planning job vacancies in 5 changi business park crescent changi business park singapore

Our client is a dynamic and rapidly expanding container liner business with a strong presence globally. We are seeking a highly motivated Business Analyst (Shipping) to join our client's team in Singapore.

As a Business Analyst, you will play a crucial role in analyzing market trends, financial data, and operational metrics to provide strategic insights and recommendations. You will collaborate closely with cross-functional teams to drive business growth and operational efficiency.

Key Responsibilities

• Conduct detailed data analysis to identify trends, patterns, and opportunities for the business.
• Conduct periodic data quality assessments to ensure the accuracy, completeness and reliability of Operational Cost and Revenue reported.
• Develop and maintain financial models, forecasts, and reports to support decision-making processes.
• Collaborate with stakeholders across departments to gather requirements, understand business objectives, initiate corrective measures on the deviations identified and define project scopes.
• Perform market research and competitive analysis to benchmark performance and identify industry best practices.
• Prepare presentations and reports for senior management, summarizing findings, insights, and recommendations.
• Monitor key performance indicators (KPIs) and operational metrics to track business performance and identify areas for improvement.
• Support the implementation of new initiatives and business strategies through data-driven insights and recommendations.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Maritime, or a related field.
• Proven experience as a Business Analyst or similar role within the logistics, shipping, or maritime industry.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Advanced proficiency in Microsoft Excel and other relevant software.
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong attention to detail and problem-solving capabilities.

Preferred Qualifications

• Experience with business intelligence tools (e.g., Tableau, Power BI) is a plus.
• Familiarity with ERP systems and database management.
• Knowledge of maritime logistics and shipping operations.

Why Join them?

Our client offers a stimulating and rewarding work environment where you can contribute to the growth and success of a leading player in the container liner industry. You will have the opportunity to work with talented professionals, access ongoing learning and development opportunities, and be part of a company that values innovation and excellence.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

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Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.

3. Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).

4. Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.

5. Great to have hybrid cross-platform development experience.

6. Good understanding of business, technical abstraction and system module design.

7. Have large-scale website architecture experience.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

5 days, 9am- 6pm

Salary: $5000 -$8,000 + Commission

Address: JTC Space @ Tampines North, Singapore 528553

Company products: robotics, automation, software, chucking & pallet system

Responsibilities:

• Lead market development efforts, educating customers on the advantages of company product and service ranges such as robotics, automation, software, chucking & pallet system
• Attend industry events, trade shows, and conferences to network and promote company offerings.
• Manage the entire sales cycle, from lead generation to preparing proposals and participating in negotiations with clients.
• Manage and maintain existing customer accounts and relationships and identify new sales opportunity.
• Develop and maintain a weekly sales plan, providing regular reports on sales activities to management.
• Manage ongoing opportunities to meet and exceed sales targets.
• Collaborate with the technical team to understand product specifications and system design requirements.
• Interpret customer needs and work with the technical team to propose appropriate product solutions.

Requirements:

• Experience in industrial product sales, preferably with knowledge of automation, robotics, software, chucking systems or cutting tools will be an advantage.
• Knowledge and experience in precision engineering, with practical expertise in machining processes, is highly advantageous.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

As the manager’s and employees’ advisor, the Human Resources Business Partner (HRBP) responds and supports the organisation’s strategy and the business needs by defining, proposing and implementing HR action plans. As their single point of contact, the HRBP works with management to understand their business activities and to drive business performance through their teams. The HRBP identifies where their future needs will be, resulting in devising HR strategies and methods to meet those needs and agreed upon implementation plans for the business. The HRBP makes the link between their employees’ portfolio and the HR Community, and therefore leads and promotes locally the main HR processes in coordination with the HR specialists. The HRBP works in close collaboration with specialists (such as payroll, training manager…) and have regular exchange with HR Leaders.

Key duties and responsibilities

Within the SCOR Asia-Pacific HR Team, you are the HR Business Partner for SCOR Global P&C and CFO business units throughout the region (9 locations):

1. Works with management to understand and support business activities and strategies, how they develop their teams and where their future needs will be.

• Is aware of the future business challenges to truly be part of the business by helping managers to deal with these futures changes.
• Identifies and analyses business requirements utilizing to the Leadership & Organisational Reviews.
• Creates their own internal network of contacts (managers, employees, representative staff, etc.) to stay informed about the business needs and issues.
• Through a global approach, actively participates with the business committees and internal events to understand the strategies deployed in the divisions.
• Identifies how the team is managed, understands which functions key and which employees are high potentials and how they can be developed and retained.
• Works through individual and collective HR issues and needs.
• Conducts employee interviews (Exit interviews, Long term leave interviews etc.) and uses information gained to better understand employee opinion to shape future HR activity

2. Devises HR strategies and methods to meet manager’s needs and assists with implementing these plans with the business.

• Accordingly with SCOR’s global HR policies and based on the global knowledge, the HRBP supports the business by proposing action plans to hire, develop, retain and dismiss employees, especially in case of key positions and/or high potentials.
• Supports the development of key employees in line with managers by building Individual Career Management Plans, proposing relevant solutions.
• Takes the opportunity of the annual HR processes (ADI, salary review, free shares attribution, global Partnership promotion and local promotions…) to implement these solutions.
• Supports management and Group HR in building and following up the implementation of succession plans for key positions.
• Actively participates to the evolution of the organization by providing a concrete HR support.

3. Helps the training leader in identifying the training needs for employees.

• Is the single point of contact for the managers and works in close coordination with the training leader.
• Reviews all the training needs expressed during the ADI process.
• Follows-up about the related training actions implemented to respond to these needs.
• Invites employees and managers for feedback and shares this with the HRBP community.

4. Is the key interface of control and communication

• Promotes HR policies toward employees and managers by building a strong relationship with mutual trust.
• Actively participates with the HR community and more precisely the HRBP sub-community to define and adapt global HR policies and processes and proposes solutions to ensure the possibility for local implementation.
• HR advisor for the employees and for all stakeholders within the group (e.g. senior management workforce representatives, associations, head-hunters etc.)

5. Is the key link between their employees’ portfolio and the HR Community

• Represents the HR community and is the single point of contact for the employees and managers for all HR processes (ADI, salary review, free shares attribution, global Partnership promotion and local promotions…), supported by the HR specialists
• Works together with all the members of the HR Community and in particular with the Global HRBP in charge of the respective Comex Domains.
• Is a key interface for the Group HR department, for other HR Business Partners and for the HR specialists.
• Asks and shares information with the different experts (compensation & benefits, training, etc…)
• Provides feedback to local/group HR Management on relevant topics.

6. Is connected with external environment

• Has up to information regarding the local market in terms of employment, local practices and compensation.
• Could participate in relationships with Universities and other relevant organisations – purpose to promote SCOR and attract Talent.

7. Participate in the hiring of new employees

• Supports the Talent Acquisition Specialist at every steps of the process including discussion with hiring managers
• Ensures successful on boarding and integration with line manager

Experience:

• At least 8 years of professional experience in the Human Resources in a generalist and or/ BP role, ideally gained, in the financial sector and in an international environment
• Project management and change management experience.
• Sound understanding of HR processes (Performance Management Process, salary review process, promotion etc.)
• Experienced in communicating across different hierarchical levels and cultures.

Personal Competencies:

• Business Acumen
• Client Relationship Management skills
• Organizational Development skills incl. Strategic thinking and planning
• Communication, presentation and listening skills
• Negotiation, influencing and conflict management skills
• Coaching skills of advantage
• Solution finding
• Proven ability to deliver on goals and passion for quality
• Good user skills regarding MS Office applications
• General knowledge in about relevant income tax, Training & Development and/ or Compensation and Benefits of advantage

One of our clients is looking for a candidate for a 12 months contract:

Responsibilities:
• Partner with key stakeholders across finance, credit, customer service and sales to gather detailed requirements for CTC process improvements and automation.
• Conduct thorough business process analysis to identify inefficiencies, bottlenecks, and opportunities for optimization.
• Facilitate workshops and interviews to capture user needs and pain points related to CTC functions.
• Document and analyse existing CTC workflows, identifying gaps and areas for alignment with business objectives.
• Develop clear, concise, and functional specifications for CTC system enhancements based on gathered requirements.
• Collaborate with technical teams to translate understanding of CTC processes into actionable configurations and developments for SAP systems.
• Prioritize and manage a backlog of CTC improvement initiatives, ensuring alignment with business objectives and project timelines.

Qualifications:
• Minimum of 5 years of experience as a Business Analyst with good understanding of CTC process flow, data models in SAP
• Experience in business process analysis, gap analysis, process optimizations and requirements gathering.
• Proven track record of successfully collaborating with cross-functional teams to understand and document business needs.
• Strong analytical and problem-solving skills with the ability to identify the root cause/trouble shooting skills.
• Excellent communication and facilitation skills to effectively lead discussions and workshops with stakeholders.
• Ability to translate complex business requirements into clear and concise functional specifications for developers.
• Experience with business process requirements mapping, functional documentation, and documentation tools.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

--- About the team:

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 2 years of experience in a native iOS development environment using Objective-C or Swift.

3. Ability to understand and debug large and complex code bases.

4. Good team communication and collaboration skills.

5. Passion and experience building consumer-facing products is a huge plus.

6. Experience with E-Commerce is a plus.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Aramco Asia is a group of Asian wholly owned subsidiaries of Saudi Aramco Asia Company, and they share a key mission in serving Saudi Aramco’s corporate strategic initiatives in the Asia-Pacific region. We are in the search for a Business Support Specialist to join the team.

Business Support

• Report to the Public Affairs & Business Support (“PABS”) Manager and work under close supervision.
• Coordinate and consolidate of management reports but not limited to business plan, budgets, accountability, performance indices, cost control and business continuity.
• Support the preparation routine and special reports, providing detailed analysis of business-related activities, coordinate administrative activities across functions.
• Support for the daily operation of office administration and facilities services, including office up-keeping, facilities maintenance, office administration & coordination, safety and security maintenance, contracts and contractors’ management, and reporting
• Build and maintain good relationship with relevant government agencies in the Southeast Asia and Oceania regions.
• May provide work direction to clerical or administrative staff.

Internal:

The incumbent is expected to have regular contact with concerned departments within Aramco Asia Singapore office and other Asia country offices and regional function departments.

External:

The incumbent is expected to have regular contact with landlord, with government agencies, and ad-hoc contact with Saudi Arabia embassy in Singapore, business partners, consultants, and other stakeholders etc.

Business monitoring and reporting

• Support the entire Business Plan exercise entailing:
  • preparation of office business plans; review AAS manpower & budget plan; review monthly progress (plan vs actual) and provide general analysis and recommendation to PABS Manager if needed;
  • ensure proper controls/procedures are implemented with respect to the business plan;
  • review inputs submitted as well as provide guidance and feedback to each department to ensure the report quality meets expectations.
• Prepare and compile regular & ad-hoc reports and ensure data accuracy and timely submission.
• Review business operations-related reports, requests and proposals to make sure the compliance of company rules and regulations.

Company operation and coordination

• Develop and maintain process and procedures related to office services and facilities maintenance.
• Direct and ensure service for office equipment installation and facility maintenance activities are carried out according to the budget allocation, standards and schedules.
• Resolve problems related to office operations and maintenance services, ensure timely reporting of all major activities and incidents.
• Ensure that safety and security systems and processes are in place.
• Responsible for business continuity, emergency, or disaster situations preparation, including fire evacuation drills and preventive maintenance/utilities shutdowns.
• Manage contractors & vendors office services & supplies and ensure services agreements are in order.
• Initiate contract work such as scoping, update and administer office services and security contracts, audit invoices from contractors, interpret contract provisions, checking correctness or arranging corrections.
• Maintain and upkeep all documents, records and reports related to office management.
• Monitor/supervise contractors' performance for service quality.

Government relations

• Identify key governmental stakeholders in the region under AAS overage, build and nurture relations with selected stakeholders and maintain a matrix of relationships.
• Ensure all interactions with governmental stakeholders are minuted.
• Advise PABS Manager and AAS management, as well as Saudi Aramco on all matters relating to regulatory matters and government policy issues of interest and concern to the Company.
• Provide comprehensive and efficient advice/consultation to AAS management, SAO during urgency/crisis cases.

Perform other miscellaneous duties as directed by the Manager.

Minimum Requirements

• Bachelor degree and/or higher in business administration, finance, economic or relevant.
• 10 years of relevant experience in business administration, business planning and budgeting.
• Working experiences in the oil industry is preferred and being familiar with crude oil business and its terminology.
• Experience in office services/administration management is a plus.
• Possess advanced business acumen in business planning and reporting.
• Detailed-minded, highly organized with ability to handle multi-tasks and meet deadlines is essential.
• Proficient in both spoken and written business English.
• Proficiency in MS office applications.
• Strong interpersonal and communication skills with the ability to interact with people at all levels.
• Ability to grasp complexities of new and unprecedented assignments quickly and work independently.
• Possess good work ethics.

This is a 2-year contract role with subject to extension depending on business needs.

One of our clients is looking for a business analyst for a 6 months contract position:

Description:

1 Stories Refinement
a. Understanding the requirements received from the product owner or business stakeholders
b. Document the requirement in form of user stories
c. Refine the requirements and prepare detailed user stories with acceptance criteria (including NFR and monitoring needs), target business process, changes required in application from current state to target state, screen mock up, data mapping, rules sheet and interface mapping etc.
d. Walkthrough the refined user stories with business stakeholders and product owners to confirm the scope
e. Explain the requirement to squad members in the backlog grooming session and further refine story as needed
f. Review the solution presented by developers and architects to validate if the solution would meet business needs
g. Review the test cases prepared by testers to validate if the testers would cover the acceptance criteria
2. Analysis of production bugs
a. Receive the incident raised by business users on production bugs
b. Analyse the bug to understand what caused the bug and present finding to developers to fix
c. Review the fix done by developers to validate if the fix has resolved the issue permanently
d. Where needed, guide the squad to find interim solution and/or data patch.
3. Support UAT/in-sprint testing/regression testing/UVT
a. Guide UAT users on what needs to be tested. Where needed, prepare UAT test cases and test data
b. Explain the UAT users on test approach, and handhold during testing period
c. Analyse any defects raised (during SIT/UAT/Regression testing) and guide developers on what need to be fixed
d. Where needed, test the functionality from business perspective and document the test results.
4. Backlog maintenance
a. Support the Product owner in overall backlog maintenance
b. Walkthrough the backlog with business users as needed
c. Review business priorities with business users and Product owners
d. Work with business users and Product owners to define long term target state processes
5. Training and Documentation
a. Train business users on functionalities and how to use them

job requirement

· Responsible for the safety, operation and development of the Cosco-Feoso (Singapore) Pte Ltd and FAR EAST OIL TERMINAL ONE (MALAYSIA) SDN BHD. Meet the safety, operation and other targets set by COSCO Shipping (South East Asia) Pte Ltd

· In accordance with the signed employment agreement, ensure the achievement of various production targets of the signed business performance index.

· Strictly implement safety and production-related regulations set by COSCO Shipping (South East Asia) Pte Ltd

· Carefully study and strictly implement and comply with local laws, regulations, financial systems and labour policies to ensure that the company operates in compliance with laws and regulations

· Establish and improve the company's various rules and regulations to ensure that the company's work is carried out

· Pay close attention to market changes and adjust company business strategies in a timely manner, do a good job in customer maintenance and development to avoid business risks

· Maintain good relationship with the port management to ensure smooth berthing, loading and unloading and provide quality services to oil depot tenants

· Strengthen safety management to ensure safe storage, safe loading and unloading operations of oil depots to achieve the safety management goals of zero casualties, zero accidents and zero pollution

· Strengthen customer information and payment receivable management to avoid operating capital and receivable risks

· Communicate and coordinate with shareholders and directors on a regular basis. Organize and convene board of directors and annual shareholder meetings as required to ensure smooth operation and development of the company.

· Maintain good communication with the local government and obtain government support to ensure that the terminal obtains various business and safety certificates in a timely manner to ensure safe production proceeds smoothly

· Continuously improve the working environment to ensure the safety and physical and mental health of employees

Requirements:

· At least Bachelor’s degree in Oil, Gas and Chemicals, Engineering, Business management or Marine

· Relevant safety certificates

· More than Five years of corporate and safety management experience

· Be familiar with oil depot management and safe oil storage knowledge, understand modern enterprise management and related legal knowledge

· Proficient in using office software

· Coordination and communication skills， Public relations and writing skills， Problem-solving skills

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

---

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

---

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required.

2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.

3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.

4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.

5. Excellent problem-solving and analytical thinking skills.

6. Having experience in large-scale website architecture would be a great advantage.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

---

Our Client is looking for a Business Analyst (Chatbot response)

Enhance Generative AI Accuracy:
1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:
1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:
1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:
1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
2) Regularly update and refine data sets to reflect evolving language trends and user preferences.


Knowledge Base Updates:
1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:
1) Engage in call listening activities to identify emerging demand topics and customer preferences.
2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:
1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained
1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:
1. Meticulous and show great attention to detail. (Important)
2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
4. Proficient in MS Office (Word, Excel, Project and PowerPoint)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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