Total 2 job vacancies by Smart Information Management Systems Private Limited

Production Support Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.

Responsibilities:

- Deliver 1st and 2nd line support for market application production services.

- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.

- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.

- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.

- Carry out post incident review with development and infrastructure teams.

Requirements:

- Relevant experience in production support in a financial service environment.

- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.

- Familiar with ITIL incident change management environment.

- Functional knowledge in Equity and Derivatives products is a plus.

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Renewable contract until 14 July 2025, with 2 months' notice period.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire Front Office Application Support position within the Global Markets Fixed Income Application Support. The role involves providing frontline application production support for global applications. As a key focal point for the client and user experience, this position is responsible for restoring complex or major production incidents under tight timeline and ensuring thorough root-cause analysis and problem resolution follow-up.

Responsibilities:

• Work as part of the Fixed Income Global Rates Application Support team.
• Collaborate closely with Front Office users to address issues, resolve queries, and provide solutions.
• Manage incidents and problem resolution processes.
• Perform Start of Day, End of Day, and Start of Week checks.
• Proactively identify issues and implement solutions to minimize or prevent business impact.
• Identify and drive opportunities for automation to reduce manual tasks performed by the team.

Required Skills:

• Minimum of 5 years of experience in the Fixed Income Application Support domain.
• Hands-on experience with Unix platforms and commands.
• Proficiency in SQL queries and commands.
• Experience with monitoring tools such as ITRS Geneos, Splunk, Elastic, Dynatrace, etc.
• Knowledge of incident and problem management.
• Understanding of Fixed Income products.

Preferred Skills:

• Scripting knowledge in Shell, Python, VB, or PowerShell.
• Experience with Tableau.
• Familiarity with tooling such as Ansible, TOSCA, etc., is a plus.