Total 162 information analyst job vacancies in Manufacturing / Production category in Singapore

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction:

As a Digital Manufacturing Senior Analyst, you will support in the definition and alignment of digital aspirations among Fab leadership. In this role you will support in the collaboration, consolidation, refinement, and refreshment of Butterfly portfolio of use cases (source: bottom-up, outside in). You will report to the Digital Strategy Snr Manager and develop the strategies in setting up the approaches (ideation, prioritization, PoC, Scale-up readiness, Scaling and sustain) and operationalize.

Your Job

• Translate high-level strategic goals and objectives into actionable use cases for digital manufacturing initiatives.
• Collaborate among cross-functional teams to ensure alignment between strategic goals and operational deliverables through implementation of Digital manufacturing projects.
• Work with technology partnership group, Fab engineers, data scientists, and specialists to understand and translate technical concepts into potential use cases across the Fabs.
• Develop business cases, financial models, and return on investment (ROI) analysis to evaluate potential investments in digital manufacturing initiatives.
• Conduct technological research and analysis to get updated on the emerging technologies and market trends for potential use cases.
• Support in the strategic analysis to develop, refine, and refresh Butterfly portfolio of use cases.
• Prepare presentations, reports, and other material to communicate findings and recommendations to Strategy Manager, Fab Leadership, and stakeholders.
• Provide analytical support and conduct ad-hoc analysis as needed to support strategic decision-making.
• Provide support to the Strategy Manager in evaluating potential uses cases in the digital manufacturing space.

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

• Bachelor's degree in engineering, computer science, Information Technology, or a related field;
• A minimum of 4 years of experience in project management with a focus on digital manufacturing applications.
• Strong understanding of digital manufacturing technologies including AI, ML, IoT, Robotics, Autonomous Systems, and Automations.
• Demonstrated ability to manage cross-functional teams and stakeholders.
• Excellent leadership, communication, and stakeholders’ management skills.
• Proficiency in project management tools, methodologies, engineering principles related to AI, ML, IoT, Robotics, Autonomous Systems, and Automations.
• Ability to work independently and as part of team.

Preferred Qualifications:

• Master’s degree in engineering, computer science, Information Technology or equivalent.
• Certification in Project Management or equivalent certification.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

• Deliver a 1st class Production Support service to stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 3+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

Experience: 3-9 Years

Role: Production Support Analyst

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

Strong understanding of ITIL methodology

Responsibilities

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute to effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and user’s queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

Responsibilities:

· Deliver a 1st class Production Support service to Bank’s Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and

department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support.

· Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Role: Production Support Analyst

Job Level: 6-9 years of relevant experience (L3)

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

• Bachelor’s degree in computer science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• At least 10 years of Mainframe experience.
• At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Key Domain/ Technical Skills:

• Mainframe, Cardlink
• COBOL, JCL, VSAM, CICS, Ezytrieve
• Microsoft Office.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction:

As a Digital Manufacturing Senior Analyst, you will support in the definition and alignment of digital aspirations among Fab leadership. In this role you will support in the collaboration, consolidation, refinement, and refreshment of Butterfly portfolio of use cases (source: bottom-up, outside in). You will report to the Digital Strategy Snr Manager and develop the strategies in setting up the approaches (ideation, prioritization, PoC, Scale-up readiness, Scaling and sustain) and operationalize.

Your Job

• Translate high-level strategic goals and objectives into actionable use cases for digital manufacturing initiatives.
• Collaborate among cross-functional teams to ensure alignment between strategic goals and operational deliverables through implementation of Digital manufacturing projects.
• Work with technology partnership group, Fab engineers, data scientists, and specialists to understand and translate technical concepts into potential use cases across the Fabs.
• Develop business cases, financial models, and return on investment (ROI) analysis to evaluate potential investments in digital manufacturing initiatives.
• Conduct technological research and analysis to get updated on the emerging technologies and market trends for potential use cases.
• Support in the strategic analysis to develop, refine, and refresh Butterfly portfolio of use cases.
• Prepare presentations, reports, and other material to communicate findings and recommendations to Strategy Manager, Fab Leadership, and stakeholders.
• Provide analytical support and conduct ad-hoc analysis as needed to support strategic decision-making.
• Provide support to the Strategy Manager in evaluating potential uses cases in the digital manufacturing space.

Oher Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

• Bachelor's degree in engineering, computer science, Information Technology, or a related field;
• A minimum of 4 years of experience in project management with a focus on digital manufacturing applications.
• Strong understanding of digital manufacturing technologies including AI, ML, IoT, Robotics, Autonomous Systems, and Automations.
• Demonstrated ability to manage cross-functional teams and stakeholders.
• Excellent leadership, communication, and stakeholders’ management skills.
• Proficiency in project management tools, methodologies, engineering principles related to AI, ML, IoT, Robotics, Autonomous Systems, and Automations.
• Ability to work independently and as part of team.

Preferred Qualifications:

• Master’s degree in engineering, computer science, Information Technology or equivalent.
• Certification in Project Management or equivalent certification.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

About Spare Parts 3D

Spare Parts 3D, headquartered in France with offices in Singapore, leverages 3D printing to simplify and decarbonize supply chains. Using our proprietary DigiPART™ software, we digitize spare parts inventories for industry leaders in sectors like O&G, petrochemical, transportation, and semiconductor, enabling parts production anywhere with minimal lead times. Our technology reduces costs associated with technology transfer and warehousing, creating a shorter, more efficient supply chain.

If you’re ready for a challenge in a high-tech, fast-evolving sector, apply now!

Responsibilities

As part of a customer-focused project structure under the leadership of our Head of Engineering, you will support DIGIPART development across all data-related aspects, from preparing large data sets to integrating and analyzing data in DIGIPART. Your key responsibilities will include:

• Prepare and enhance large data sets by collating information from ERP, PLM, and various sources.
• Conduct data labeling, cleaning, and validation to ensure quality.
• Structure and integrate both structured and unstructured data into DigiPART databases.
• Perform data audits, identify errors, and produce diagnostic reports.
• Meet project deadlines by completing tasks on time.
• Identify and resolve root causes of data quality issues, providing feedback for product improvement.
• Develop new processes to identify and leverage data improvement opportunities.
• Collaborate with cross-functional teams to support DIGIPART enhancements.

Education and Experience

• Bachelor's degree in Accounting, Business Administration, Engineering, or a related field.
• At least 2 years of experience in data science, analytics, or a similar role (preferred).
• Willingness to undergo training in 3D printing applications and DigiPART software.

Knowledge and Skills

• Experience with data analysis tools like Python, or Power BI is required.
• Professional fluency in English; proficiency in French is a plus.
• Strong ethical standards, integrity, and adherence to compliance.
• Skilled in handling large amounts of data and identifying actionable insights.
• Adaptable and resilient, capable of navigating a dynamic, fast-paced environment.

Application Note

Only shortlisted candidates will be notified.

• At least 3 months Experience in working with Java J2EE applications.
• Knowledge in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Need to have eagerness to learn and perform with commitment.
• Open to consider entry level engineers.

Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Requirements

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Requirements

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Key Responsibilities

• Platform Operations Management: Manage day-to-day operations of technology platforms including MS SQL Server, Oracle, and Unix. Identify potential production issues and create incident, enhancement, and problem tickets in the ticket tracking system.
• Incident Management: Communicate effectively with development and internal business operations teams regarding incident resolution and enhancements.
• Production Support: Provide front-line technical support to end users in relation to incident/problem management, release/deployment, and operational readiness.
• Monitoring & Triage: Utilize monitoring and scheduling tools to oversee production support roles (L1/L2/L3) and perform real-time restoration and triaging of issues impacting services.
• Collaboration: Work closely with Technology Infrastructure and Development Testing Teams to support integrated/independent releases, software/hardware upgrades, and server upgrades.
• Performance Metrics: Ensure production and performance SLAs are met, escalating issues as necessary. Maintain metrics to identify vulnerabilities and areas for improvement.
• Process Improvement: Create and enhance operational and technical policies, adopting best practices and standards. Lead initiatives to automate processes and improve service delivery.
• Escalation Point: Serve as a point of escalation between client/business areas and internal management for moderately complex unresolved problems and service requests.
• On-call Support: Participate in on-call rotation for off-hours and weekend support as required.

Key Requirements

• Experience: Minimum of 5 years of hands-on experience as a COBOL developer, including proficiency in COBOL, JCL, VSAM, DB2, CICS, MQ Series, and Easytrieve.
• Technical Skills: Strong experience with Endeavor and IBM problem determination tools such as File Manager and Fault Analyzer. Solid background in production support within Unix and SQL environments.
• Desired Skills: Exposure to IMS DB/DC, REXX, and experience in the banking or financial industry.
• IT Knowledge: Proven knowledge in Java/J2EE (Core Java, JDBC, EJB, Java Web Services) and server-side technologies (SOAP/RESTful services, XML/XSLT). Familiarity with middleware components like Message Broker and IBM Websphere MQ.
• Database Expertise: Experience with Oracle, DB2, and PL/SQL query performance tuning.
• Analytical Skills: Strong troubleshooting, analysis, and root cause analysis capabilities with advanced query and programming skills.
• Communication: Excellent written and verbal communication skills in English, with the ability to communicate effectively across all business lines and management.
• Flexibility & Credibility: Demonstrated ability to navigate ambiguity, establish credibility among technical peers, and suggest actionable ideas for enhancing customer experience.
• Operational Understanding: Knowledge of event-driven and schedule-driven batch processes, alongside the ability to assess severity and impact, engaging necessary teams for timely resolution.

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Role: Production Support Analyst

Job Requisition Number: JR44423

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

· Prior application or production support experience is a plus

Technical Skills

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

The Product Owner, Business Analytics Analyst will manage the end-to-end delivery and operations of data analytics products and solutions. This role serves as both a strategist and a liaison, connecting business objectives with technical requirements to drive the analytics product roadmap. The Product Owner will work closely with stakeholders to gather business needs, translate them into technical specifications, and lead the prioritization of analytics initiatives, ensuring alignment with business goals. They will collaborate with the BI and Analytics team to consult on solutions and work with Data Engineers and Analysts to deliver actionable insights that can be effectively utilized by the business.

Key Responsibilities:

• Create and maintain a strategic roadmap for analytics products, ensuring initiatives align with business objectives. Regularly update the roadmap based on stakeholder feedback and changing priorities.
• Engage with stakeholders to capture business objectives, translate them into actionable technical requirements, and maintain comprehensive documentation.
• Balance impact and feasibility to manage project backlogs. Lead sprint planning with Agile teams, creating user stories, acceptance criteria, and documentation for analytics solutions.
• Collaborate with Data Engineers, Analysts, and stakeholders to ensure the delivery of high-quality dashboards, reports, and analytics solutions.
• Develop and execute UAT plans, oversee testing phases, and manage change requests to ensure deliverables meet user expectations.
• Monitor analytics product adoption and performance, continuously refining solutions to maximize business value and user satisfaction.
• Facilitate effective communication and collaboration between technical teams and business stakeholders, fostering a productive, aligned work environment.

Skills and Experience:

• Strong ability to work within teams, aligning data solutions with business needs and driving creative problem-solving in fast-paced settings.
• Adept at translating data-driven insights and requirements into easily understood concepts for both technical and non-technical stakeholders.
• Expertise in developing and managing product roadmaps, balancing stakeholder needs with project priorities.
• Proficient in gathering and translating business needs into clear technical specifications, ensuring alignment with business goals.
• Proficiency in wireframe and UX/UI design using tools like Figma, ensuring seamless user experience and functionality.
• Advanced use of Jira and Confluence for backlog management, sprint planning, and project documentation.
• Proven experience leading Agile teams to deliver iterative, high-impact analytics solutions.
• Familiarity with analytics platforms such as Power BI, enabling effective technical collaboration and comprehensive data solutions development.

Qualifications Required:

• 5+ Years in Product Management/Business Analysis: Demonstrated success in managing product lifecycles and documenting requirements for analytics products.
• Solution Consulting: Experience providing expert advice on analytics and data-driven projects, ensuring alignment with business objectives and driving continuous improvement.
• Cross-Functional Collaboration: Proven ability to work with technical and non-technical stakeholders to support business transformation and process improvement.
• Business & Data Transformation: Experience supporting business transformation efforts toward data-driven organizations and systems.
• Agile Mindset: Ability to thrive in fast-paced, Agile environments with strong resilience and adaptability.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Key responsibilities:

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Key skills required:

• Mainframe, Cardlink

• COBOL, JCL, VSAM, CICS, Ezytrieve

• Microsoft Office

Work Hours:

- Monday - Friday (Morning Shift: 8AM - 5PM / Afternoon Shift: 1PM - 10PM)

What we are looking for:
- Basic Knowledge In IT Or Email Outlook,
- Basic Knowledge In ITIL
- Duties are mainly dispatching incident tickets via remedy and allocate these incidents to team mates for issue resolution
-Email Monitoring of IT Issues and assigning emails to respective team members for resolution.
- Job Level: Fresh Graduates/Junior 1-3 years

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

We are seeking a dynamic Senior Product Analyst to join the Product Analytics team on our journey to always deliver amazing experiences.

The Product Analytics Team drives product strategy and innovation by providing actionable insights on customers and products, contributing to business success. Our diverse team of data professionals is based in Singapore and Berlin, working closely with product managers, designers, engineers, and business stakeholders to directly influence product direction. We collaborate with a larger data team, including data engineers, data scientists, and ML engineers, to share knowledge and expertise.

You will have the opportunity to access high volume, rich user behaviour data, engage in end to end product development cycles, work on complex product problems, and learn from many experienced data professionals.

Responsibilities:

• Experimentation: Designing, implementing, and analysing A/B tests with a strong emphasis on statistical methods for robust hypothesis validation and accurate impact measurement. A deep understanding of statistical techniques is required for all our experiment analyses.
• Product OKRs & Metrics: Defining what 'good' looks like by setting up a product metric framework and quarterly OKRs.
• Tracking & QA: Defining which user behaviors need to be tracked and work with engineers on the implementation and QA.
• ETL & Reporting: Building data pipelines and self-service dashboards.
• Exploratory Analysis: Drawing insights from data to drive product strategy & roadmap.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Scrum Master / Product Owner to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Define, prioritize, and execute the product roadmap, ensuring alignment with business goals for front-office Equities technology.
• Act as Scrum Master, facilitating agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Engage with front-office traders, portfolio managers, and stakeholders to gather requirements, provide updates, and align on deliverables.
• Translate business requirements into technical specifications and manage the product backlog to ensure development readiness.
• Collaborate with cross-functional teams, including Development, QA, and DevOps, to ensure high-quality, timely delivery.
• Drive continuous improvement, promoting transparency, accountability, and efficiency within agile teams.
• Ensure compliance with regulatory standards and manage risks related to equities application development.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
• Minimum 3-4 years as a Scrum Master or Product Manager, with specific experience in trading applications within an investment banking environment.
• Knowledge of equities trading workflows and front-office technology systems will be an advantage
• Proficiency in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with Equities applications, trading platforms, and regulatory requirements will be an advantage
• Knowledge of Unix/Linux, FIX protocol, messaging systems (e.g., Solace), and data analytics platforms will be an advantage
• Certified Scrum Master (CSM) or equivalent agile certification preferred.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Production Support Analyst - Tracking Incident, Problem Ticket and ServiceNow

• Working experience / knowledge in Tracking Incident, Problem Ticket and ServiceNow
• Proficient in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Technical documentation writing experience
• IT Incident and problem management and reporting.
• Experience in manging budget, Supplier contract, memo and invoices
• Some knowledge in HR related matters such as using of workday, getting the required information of new hires prior to onboarding and offboarding within SR to ensure a smooth experience.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• L1 support experience for semi technical resource

Key Responsibilities:

• Raising of eMemo, Contract and budgeting activities
• Track Incident and Problem ticket.
• Audit Management
• System documentation preparation by Semi Technical staff
• Onboarding/Off boarding
• KPO tracking, BCP,DR
• All other semi-technical tasks like system health-checks, blackout windows submission, raise CRQ for OS patching or IPL standard activities etc that can be performed within Service Recovery to support the Service Recovery team

Production Support Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.

Responsibilities:

- Deliver 1st and 2nd line support for market application production services.

- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.

- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.

- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.

- Carry out post incident review with development and infrastructure teams.

Requirements:

- Relevant experience in production support in a financial service environment.

- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.

- Familiar with ITIL incident change management environment.

- Functional knowledge in Equity and Derivatives products is a plus.

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Renewable contract until 14 July 2025, with 2 months' notice period.

Responsibilities:

• Define, prioritize, and execute the product roadmap, ensuring alignment with business goals for front-office Equities technology.
• Act as Scrum Master, facilitating agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Engage with front-office traders, portfolio managers, and stakeholders to gather requirements, provide updates, and align on deliverables.
• Translate business requirements into technical specifications and manage the product backlog to ensure development readiness.
• Collaborate with cross-functional teams, including Development, QA, and DevOps, to ensure high-quality, timely delivery.
• Drive continuous improvement, promoting transparency, accountability, and efficiency within agile teams.
• Ensure compliance with regulatory standards and manage risks related to equities application development.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
• Minimum 5+ years as a Scrum Master or Product Manager, with specific experience in Equities applications within an investment banking front-office environment.
• Strong knowledge of equities trading workflows and front-office technology systems.
• Proficiency in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with Equities applications, trading platforms, and regulatory requirements.
• Knowledge of Unix/Linux, FIX protocol, messaging systems (e.g., Solace), and data analytics platforms.
• Certified Scrum Master (CSM) or equivalent agile certification preferred.

Competencies:

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent analytical and problem-solving skills with attention to detail.
• Effective communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Scrum Master / Product Owner to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Define, prioritize, and execute the product roadmap, ensuring alignment with business goals for front-office Equities technology.
• Act as Scrum Master, facilitating agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Engage with front-office traders, portfolio managers, and stakeholders to gather requirements, provide updates, and align on deliverables.
• Translate business requirements into technical specifications and manage the product backlog to ensure development readiness.
• Collaborate with cross-functional teams, including Development, QA, and DevOps, to ensure high-quality, timely delivery.
• Drive continuous improvement, promoting transparency, accountability, and efficiency within agile teams.
• Ensure compliance with regulatory standards and manage risks related to equities application development.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
• Minimum 5+ years as a Scrum Master or Product Manager, with specific experience in Equities applications within an investment banking front-office environment.
• Strong knowledge of equities trading workflows and front-office technology systems.
• Proficiency in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with Equities applications, trading platforms, and regulatory requirements.
• Knowledge of Unix/Linux, FIX protocol, messaging systems (e.g., Solace), and data analytics platforms.
• Certified Scrum Master (CSM) or equivalent agile certification preferred.