Total 5 operations advisor job vacancies in Manufacturing / Production category in d15 katong joo chiat amber road

Who we are

Open Government Products (OGP) is a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at https://hack.gov.sg/

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website: https://www.open.gov.sg/products/

What does a Product Operations Specialist do?

As a Product Operations Specialist in the healthcare team, you scale the success of the product by upholding user satisfaction, providing feedback insights, and strengthening operational practices.

The ideal candidate should have the passion and desire to achieve high customer satisfaction, communicate effectively with a range of stakeholders, gather feedback to improve our products, and take initiative to drive product success. Due to the nature of the work, this role is primarily in person, and regular visits to public healthcare institutions is expected.

Concretely, you are expected to:

• Work closely in a product team with Product Managers, Engineers and Product Designers to continually improve our products
• Maintain a close partnership with a range of stakeholders, from end users to senior management, to support product deployment
• Set up and maintain product support workflows, automations, guides, and tooling
• Set up and maintain user onboarding documentation, such as guides, FAQs, and training materials
• Gather and maintain user feedback in the form of dashboards for further analysis
• Identify key issues from user feedback, and deliver user insight to the team for further product development
• Optimise internal and external workflow and documentation to improve team efficiency
• Identify opportunities to increase user adoption by implementing propagation strategies, improving user onboarding experience, and managing user training

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

We need someone like this

We look for individuals who take lots of initiative, enjoy the puzzle of solving open-ended problems, and are confident in challenging the status quo. Our team figures out the best way forward, not wait for instructions.

Public service is the core of what we do. This at times means ignoring political pressures and pushing things through for what is best in public interest.

We are looking for people who demonstrate these skills:

• Able to empathise with users, identify the root of the problem they are facing, and problem-solve independently.
• Communicate and work effectively with a range of users, from end-users to senior management.
• Ability to drive change and chart a direction when working on open-ended problems.
• Strong ability in operations, with experience in product development, customer success, strategy, or operational efficiency. Prior experience in product operations or product management in a fast paced environment is a bonus.
• Demonstrated outcomes in prior work and personal projects matter more than academic degrees.
• Feel comfortable with technical concepts and are able to explain how our products work to a range of audiences.
• Demonstrated technical ability and skills are a plus point.

About Us

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

REPORTING STRUCTURE

The Assistant Manager (LawNet Product Operations) will report to the Deputy Director (Product Management). You will oversee and ensure defined product releases of LawNet are on schedule.

KEY RESPONSIBILITIES

• Oversee and ensure defined product releases of LawNet are on schedule.
• Assist with analysis of internal and external stakeholders needs and desires by market research, surveys or user group testing.
• Support product ideation, technical development, product testing, launch, end-user training and rollout.
• Assist in the planning of product release plans with product managers and prepare artefacts for delivery of new functionalities to external stakeholders.
• Recommend new tools and processes within the product team to ensure adequate visibility for stakeholders on progress and enable an efficient product management practice.
• Embody and champion the product vision, roadmap and growth opportunities to the development teams and stakeholders.
• Analyze feedback from users and usage data to identify new opportunities or problems that the product should address.
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Assist in the operational preparation of user feedback sessions and support the synthesis efforts.
• Evaluate release risk and provide advice and guidance to stakeholders and business units.
• Complete product operational activities by scheduling and coordinating within the product team and internal stakeholders; and following up on work results.
• Create relevant product documentation for stakeholders’ reference.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

SKILLS AND QUALIFICATIONS

• At least Diploma in Information Technology / Business Management.
• Bachelor's Degree in Information Technology / Business Management is preferred.
• Experience in software product management, or as an associate product manager, with successes in (1) understanding the end-user and driving product adoption, and (2) delivering products on-time and defining product success metrics ensuring commercial relevance.
• Technical background with understanding and/or hands-on experience in software development and web technologies.
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills.
• Team player who is independent, resilient and resourceful.
• Comfortable working in a fast-paced and dynamic environment.
• Proven track record of exceeding KPIs.
• Proven ability to collaborate with internal and external stakeholders.
• Experience in liaising with government stakeholders and working with public sector systems is an advantage.
• Strong metrics and analytical orientation.
• Able to multi-task within tight deadlines.
• Excellent written and verbal English communication skills, with strong presentation skill.
• Background operating in Legal practice will be a plus.
• Proficient in the use of Microsoft Office applications (e.g. Excel, Word, PowerPoint, Outlook, SharePoint) and digitally proficient to learn the use of new tools.

The level of offer and appointment designation will be commensurate with applicants’ relevant experience and track records. Successful candidate will be offered a 2-year contract in the first instance.

Senior Product Specialist (Game Operations)

As the product champion, this role works across various functions such as Game Planning, Product Management, Product Marketing and Community Management. The candidate assists the Product Manager to defend the product’s position in the gaming ecosystem as well as achieve operational and business targets.

Job Responsibilities

• Responsible for the localization of in-game content and management of the product roadmap in consideration of local/regional marketability and consumers’ preferences while ensuring profitability.
• Responsible for the conceptualization and implementation of additional in-game and web-based content, offline and online events or activities to enhance the overall user experience.
• Strategize, develop and implement creative product marketing plans for user acquisition, retention and monetization.
• Monitor industry competitors and market trends towards developing product positioning strategies.
• Analyze product statistics and derive a forecast/and or target for festive or special events towards maximizing micro transactional sales potential in the game.
• Track and analyze game metrics to identify anomalies in the game’s health and develop pre-emptive and/or corrective measures.
• Analyze product metrics and formulate a product forecast towards meeting monthly, quarterly, and yearly organizational goals.
• Facilitate communications and manage efforts of developers and internal departments such as IT, Web, Marketing/PR, Game Support/QA, Customer Service, towards ensuring deliverables related to the product goal are met on a timely basis.
• Provide comprehensive weekly, bi-weekly, monthly and quarterly reports to the Product Lead and to other departments, keeping them abreast of project progress and major issues.
• Housekeep and maintain all platforms and tools related to the management of the product and its gaming community.
• Other Ad-hoc duties include, but are not limited to:
  - Perform various writing duties and conceptualization of websites.
  - Review the quality of translated scripts and creative design taskings.
  - Curation and creation of social media content for the product’s social channels.
  - Source, evaluate and review potential game titles for new product acquisition.

Job Requirements

Fluency in English and an avid interest in PC and Mobile gaming is a minimum prerequisite for this position. The ideal candidate should:

• Ideally have prior experience in the gaming or IT-related industry.
• Possess strong analytical and problem-solving skills.
• Possess strong communication and teamwork skills.
• Be highly organized with very strong attention to details.
• Be passionate and well-acquainted with MSEA post-2016 till current.
• Be able to work independently with a keen sense of ownership and responsibility.
• Be willing to work long and/or irregular hours when required.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are young at heart, creative, innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

Product Specialist (Game Operations)

As the product champion, this role works across various functions such as Game Planning, Product Management, Product Marketing and Community Management. The candidate assists the Product Manager to defend the product’s position in the gaming ecosystem as well as achieve operational and business targets.

Job Responsibilities

• Responsible for the localization of in-game content in consideration of local/regional marketability and consumers’ preferences.
• Responsible for the conceptualization and implementation of additional in-game and web-based content, offline and online events or activities to enhance the overall user experience.
• Monitor industry competitors and market trends towards developing product positioning strategies.
• Manage and aggregate game data to keep track of user trends to identify opportunities in increasing and retaining product user base.
• Facilitate communications and manage efforts of developers and internal departments such as IT, Web, Marketing/PR, Game Support/QA, Customer Service, towards ensuring deliverables related to the product goal are met on a timely basis.
• Provide comprehensive daily, weekly, bi-weekly and monthly reports to the Product Lead and to other departments, keeping them abreast of project progress and major issues.
• Maintain product quality through managing QA processes and prioritizing bug fixes for the developer.
• Housekeep and maintain all platforms and tools related to the management of the product and its gaming community.
• Other Ad-hoc duties include, but are not limited to:
  - Perform various writing duties and conceptualization of websites.
  - Review the quality of translated scripts and creative design taskings.
  - Curation and creation of social media content for the product’s social channels.
  - Source, evaluate and review potential game titles for new product acquisition.

Job Requirements

Fluency in English and an avid interest in PC and Mobile gaming is a minimum prerequisite for this position. The ideal candidate should:

• Ideally have prior experience in the gaming or IT-related industry.
• Possess strong analytical and problem-solving skills.
• Possess strong communication and teamwork skills.
• Be highly organized with very strong attention to details.
• Be passionate and well-acquainted with MSEA post-2016 till current.
• Be able to work independently with a keen sense of ownership and responsibility.
• Be willing to work long and/or irregular hours when required.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are young at heart, creative, innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

As the product champion, this role works across various functions such as Game Planning, Product Management, Product Marketing and Community Management. The candidate assists the Product Manager to defend the product’s position in the gaming ecosystem as well as achieve operational and business targets.

Job Responsibilities

• Responsible for the localization of in-game content in consideration of local/regional marketability and consumers’ preferences.
• Responsible for the conceptualization and implementation of additional in-game and web-based content, offline and online events or activities to enhance the overall user experience.
• Monitor industry competitors and market trends towards developing product positioning strategies.
• Manage and aggregate game data to keep track of user trends to identify opportunities in increasing and retaining product user base.
• Facilitate communications and manage efforts of developers and internal departments such as IT, Web, Marketing/PR, Game Support/QA, Customer Service, towards ensuring deliverables related to the product goal are met on a timely basis.
• Provide comprehensive daily, weekly, bi-weekly and monthly reports to the Product Lead and to other departments, keeping them abreast of project progress and major issues.
• Maintain product quality through managing QA processes and prioritizing bug fixes for the developer.
• Housekeep and maintain all platforms and tools related to the management of the product and its gaming community.
• Other Ad-hoc duties include, but are not limited to:
  - Perform various writing duties and conceptualization of websites.
  - Review the quality of translated scripts and creative design taskings.
  - Curation and creation of social media content for the product’s social channels.
  - Source, evaluate and review potential game titles for new product acquisition.

Job Requirements

Fluency in English and an avid interest in PC and Mobile gaming is a minimum prerequisite for this position. The ideal candidate should:

• Ideally have prior experience in the gaming or IT-related industry.
• Possess strong analytical and problem-solving skills.
• Possess strong communication and teamwork skills.
• Be highly organized with very strong attention to details.
• Be passionate and well-acquainted with MSEA post-2016 till current.
• Be able to work independently with a keen sense of ownership and responsibility.
• Be willing to work long and/or irregular hours when required.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are young at heart, creative, innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

Please submit your application with a complete resume at our PlayPark website under the "Career" tab. Only shortlisted candidates who pass the initial application screening will be notified.