Total 14 customer experience manager job vacancies in Maintenance / Repair category in d27 yishun sembawang

As a Global Facilities Cost Program Manager, you will be responsible for managing Facilities Capital, Budgeting & Funding process, and Facilities Capex Saving program.

You will need to be actively engage with both Global and Site Procurement, Facilities teams, Finance teams, and other cross functional business partners to develop the most effective Facilities Capex Spending strategies to achieve Micron Global capex efficiency goals and business plan.

You will also the driver to lead the Global discussion on the key strategies and identify savings opportunities to achieve Facilities Capex saving target.

This role requires flexibility and ability to maintain global relationship, excellence communication and presentation skills, and ability to provide clear and qualitative data analysis for the higher management to support decision making. You should be a detailed oriented person, with the capability of managing changes. You should also possess detailed understanding on cost structure, identifying opportunities for cost optimization and providing benchmarking.

Major Job Responsibilities:

Capex Spending Management

• Lead Monthly Capital Review (Funding) Meeting with Facilities Network.
• Organize FRI (Facilities Reliability Improvement) Annual Budgeting Exercise.
• GR and Cashflow Cost Validation: P2P, OOB, Risk to Spend, Funded-no-PO, Week-to-Week Changes.
• Partnership with Capital Planning and Finance for Cost Scrub/Optimization Opportunities.
• Collaboration with Site/Global Facilities Leads to validate project scope & cost, to spend with discipline.

Cost Reduction Champion

• Define FY Cost Savings Target and Strategy for Facilities Network.
• Establish Cost Savings Business Processes, Change Management and Review Process.
• Partnership with Site, Global Facilities Leads, Indirect Procurement to investigate ITB and NITB savings.
• Set up robust tracking system to monitor Identified Savings progress and Actual Savings achievement.
• Appropriate and timely escalation of roadblocks to project sponsor.

Requirements

• Good understanding of Micron’s Capital Processes (preferable with fundamental knowledge of Facilities operations/engineering, Facilities cost model)
• Ability to effectively organize and facilitate meetings.
• Demonstrate Project Management capability to manage and move cost projects effectively through the project lifecycle.
• Familiarity and able to navigate cost information system applications such as SAP, FMS.
• Excellent verbal and written communication skills.
• Strong collaboration and excellent interpersonal skills
• Strong analytical and problem-solving skills
• Adaptability to embrace Business Volatility.
• Excellent PC skills, especially in Microsoft Excel, Word, PowerPoint and Outlook as the candidate will need to manage and analyze a significant amount of data and provide a concise summary.
• Organized and detail-oriented with a strong focus on accuracy
• Demonstrate high level integrity in managing sensitive data.
• Demonstrate cultural sensitivity and respect.
• Able to develop long term working relationship and trust across the global Facilities network.
• Effective team player

Education & Experience

• Bachelor’s Degree and above specialized in Engineering, Business, or Finance or equivalent experience
• 5 years experience in Cost Control Program Management and IE/Capital Planning

Global Facilities Quality Senior Program Manager

Description

As a Global Facilities Quality Senior Program Manager, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, Global Quality and other major corporate organizations to drive Quality systems projects/programs from initiation to completion. These projects/programs are critical to the success of Facilities and the overall network.

Your responsibilities will include, but are not limited to, the following:

• Collaborate with Global & Site Facilities team to proactively manage projects/programs, such as Management of Change (MOC), Failure Mode and Effect Analysis (FMEA), Calibration, Effective Problem Solving (EPS), Global Deviation Management System (GDMS), Risk-Based Thinking (RBT) Risk & Opportunity (R&O) depository, etc. to enhance “Manage Facilities” Quality Management System (QMS) Business Process (BP).
• Creating, leading, driving & maintaining Projects/Programs, including project definition, work breakdown structures, schedules, communication plans, scope documents, and stakeholder analysis; organizing and coordinating project meetings; developing meeting presentations, agendas, minutes, tracking and following up on action items and early identification and resolution of project risks, establishing of metrics, training, software and measuring and monitoring of program status.
• Supporting the Global Facilities Quality Core Team meetings to drive alignment and continuous improvement to support Manage Facilities QMS BP. This includes:Creating and monitoring metrics to measure, monitor and drive continuous improvement of the BP.
  Maintenance of Central Governance repository platform to support Manage Facilities QMS process and all Quality roadmap
  Implementation of critical new business processes that support continuous manufacturing improvement
  Participating and leading Business Process improvement projects on Reliability and Cost projects/programs which contributes directly to Effectiveness & Efficiency KPIs. This includes the implementation of project management within Facilities organization.
  Managing external audits including setup, coordination and successful follow up with the Global Facilities organization. This includes the identification and implementation of QMS processes and tools to enable continued success with customers.
  Enhancing and driving a proactive process based on internal audit program and tracking and supporting any NC follow up through close out. And incorporating lessons learned to continually improve the QMO business processes.
  Managing the communications and access to information from the QMS program and projects through various tools and approaches such as SharePoint web pages, reports and other means
  
• Supporting Global Fac Work-Force Development (WFD) to establish and maintain Global Fac training plans, training assignment, Training Needs Analysis (TNA), establishing to Learning Items, quizzes, and tracking of assigned training status across Global Fac network. Supporting Global Fac Documentation to maintain Global Fac Controlled Document Library, including enforcing documentation control, publishing of ECNs notifications, & conducting Periodic Document Review (PDR).

Qualifications

The successful candidate for this position will have:

• Excellent skills for leading or facilitating multi-organizational teams to success on complex multidimensional projects/programs
• Excellent communication skills to build teams comprised of key skills, to drive progress to plan and to get management support and buy-in for complex projects/programs
• Ability to develop and maintain positive, cooperative, team-oriented relationships with peers, coworkers, management, customers, and auditors
• 2 or more years of Facilities Semiconductor industry engineering experience
• Skills in the creation and management of projects/programs (TABLEAU reports, Sharepoint Online (SPMO), etc)
• Working knowledge and drive quality programs such as MOC, FMEA, Calibration, GDMS, Error-Proofing, etc

Senior Quality Management Systems EngineerEducation

• Bachelor’s degree in engineering or equivalent
• Project/Program management experiences are preferable
• ISO or IATF Audit experience including training and certification are preferable

Workplace

• Travel Required : Yes – Domestic and International travel as required by business needs
• Environment : Office
• Shift : Normal shift (8+ hour)
• GJS : E2 to E3, or P2 to P3

Leads people who are responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs and monitors system analysis and program staff. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.

Roles and Responsibilities

• Execute the inspection program for all to ensure proper maintenance and standards are met and sustained
• Ensure execution of various programmes i.e. façade cleaning etc. Conduct staff training and re-training on proper cleaning methods
• Respond to client’s requests in a prompt and professional manner
• Assist and prepare for regular audits
• Supervise the entire Cleaning Team and manages staff performance, conduct training and coaching to the staff regularly
• Ensure work executed is in full compliance with Good Manufacturing Practices (GMP) and other international standards required for a manufacturing plant / medical plant.

Qualification Requirements

• Minimum Manufactured-related Diploma
• With experience in manufacturing/industrial plant/clean room cleaning preferred
• Minimum 5 years of relevant experience in similar capacity
• Possess strong leadership and communication skills

Preferred Skills / Others

• Work-at-Height and Safety related Certifications.
• Excellent planning and organisational skills and GMP Experience
• Proficiency in Microsoft Office Skills
• 5 day work week, to remain contactable 24/7 to attend to any emergencies; 5 min walk from Tuas Crescent MRT (EW31)

To carry out planning, execution and manage all operational matters with regards to maintenance and project site works.

Liason with Senior managers and officers to ensure smooth work flow.

Allocation of all Logistics and teams for islandwide project and maintenance sites.

Hands On assistance to operations when required.

Coordination with Admin, Stores and HR for all Operations related matters.

Manage meetings with Officers and clients on requirments

Roles & Responsibilities

Job Descriptions

• Manage and Plan the maintenance services, schedules and improvement works for smooth operations of the buildings with Senior Management team.
• Tracking and monitoring the maintenance programs and schedules.
• Oversee the supervision of the buildings to ensure all systems (fire safety, landscaping, mechanical & electrical systems etc) are running smoothly and safely.
• Manage emergency and ad hoc repairs, breakdowns and trouble shooting. Providing technical support and advise the team and also act as the coordination point between the various subcontractors and/or Vendors.
• Ensure the Facilities Maintenance team and external contractors/vendors comply with ISO standards and regulations and safety guidelines.
• Coordinate and direct all administration of M&E works by liaising closely with consultants and client.
• Monitor building’s system breakdown, defects and shutdowns.
• Conduct and inspection to ensure property is well maintained.
• Prepare monthly reports for the management.
• Any other FM duties as assigned.

Requirements

• Minimum 4 years of relevant experience in related Facility Management or equivalent.
• Diploma or Degree in Facilities Management/Engineering / Building / Real Estate or equivalent
• Proficient in Microsoft Office and computer skills.

Job Description:

• Manage and oversee all construction, renovation, A&A, infrastructure improvement, and upgrading related works.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure all projects are executed smoothly from the pre-construction stage, through the design stage, construction stage, until the post-construction stage.
• Conduct preliminary site feasibility studies and recommend feasible planning proposals for each project.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure accurate records and progress reports are prepared in a timely manner.
• Provide cash-flow projections and evaluate contractors' monthly progressive payment claims.
• Chair every progress meeting with users, contractors, consultants, vendors, and records the minute for each meeting.

Requirements:

• At least 7 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree in Building and Architecture, Engineering, Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently.
• Leadership ability and the capacity to work under pressure in a complex environment.
• Have good communication skills, both verbal and written.

Job Description

• Manage and oversee all construction, renovation, A&A, infrastructure improvement, and upgrading related works.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure all projects are executed smoothly from the pre-construction stage, through the design stage, construction stage, until the post-construction stage.
• Conduct preliminary site feasibility studies and recommend feasible planning proposals for each project.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure accurate records and progress reports are prepared in a timely manner.
• Provide cash-flow projections and evaluate contractors' monthly progressive payment claims.
• Chair every progress meeting with users, contractors, consultants, vendors, and records the minute for each meeting.

Requirements:

• At least 7 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree in Building and Architecture, Engineering, Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently.
• Leadership ability and the capacity to work under pressure in a complex environment.
• Have good communication skills, both verbal and written.

Job Description

• Manage and oversee all construction, renovation, A&A, infrastructure improvement, and upgrading related works.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure all projects are executed smoothly from the pre-construction stage, through the design stage, construction stage, until the post-construction stage.
• Conduct preliminary site feasibility studies and recommend feasible planning proposals for each project.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure accurate records and progress reports are prepared in a timely manner.
• Provide cash-flow projections and evaluate contractors' monthly progressive payment claims.
• Chair every progress meeting with users, contractors, consultants, vendors, and records the minute for each meeting.

Requirements :

• At least 7 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree in Building and Architecture, Engineering, Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently.
• Leadership ability and the capacity to work under pressure in a complex environment.
• Have good communication skills, both verbal and written.

Job Description:

• Manage and supervise all maintenance services, schedules, and improvement works.
• Manage and oversee facility teams, including managers, engineers, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment.
• Respond to breakdowns, defects, and shutdowns in building systems, executing work orders to minimize any disruption caused and following up with service reports.
• Manage operators and ensure premises are well-maintained by operators and meet the requirements outlined in the project requirements.
• Coordinate with external service providers, contractors, and clients to ensure service delivery meets quality standards and contractual obligations.
• Maintain accurate records, prepare reports, and participate in meetings with clients and management.

Requirements

• At least 10 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree holder in Architecture, Engineering, Real Estate, Building/Facilities Management, or equivalent.
• Possess strong analytical and organizational skills with the ability to work independently and be willing to go the extra mile to achieve challenging goals within tight timelines.
• Leadership ability and the capacity to work under pressure in a complex environment.

Job Description

• Lead and manage facility teams, including senior managers, managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure compliance with health and safety regulations within the facilities by implementing measures to mitigate risks and maintain a safe working environment.
• Oversee the management of all operators and contracts, ensuring premises are well-maintained and meet contractual requirements.
• Ensure that all maintenance and work programs outlined in the project are carried out within the agreed response, delivery, and completion times.
• Take responsibility for preparing tender specifications, post-contract, and renovation projects.
• Prepare monthly reports and conduct regular meetings with operational teams, management, vendors, and clients.
• Manage budgets effectively, allocating resources efficiently, and anticipating possible delays and budget overruns.

Requirements:

• Possess at least 15 years of experience in related Facility Management or equivalent.
• Hold a minimum Diploma/Degree in Architecture, Engineering, Real Estate, Building/Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently and meet challenging goals within tight timelines.
• Leadership ability and capacity to work under pressure in a complex environment.

Descriptions:

• Plan and supervise all maintenance services, schedules and improvement works
• Ensure the team and external contractors/vendors comply with ISO standards and regulations
• Coordinate and direct all administration of M&E works by liaising closely with consultants and client
• Monitor building’s system breakdown, defects and shutdowns
• Conduct and inspection to ensure property is well maintained
• Prepare monthly reports for the management
• Manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the assigned zone and ensure the efficient operation, maintenance, and safety of the facilities.
• Manage and mentor facility teams, including executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Carry out internal inspection weekly. This shall form part of the Key Performance Indicators
• Direct and co-ordinate all other matters including monitoring of progress, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Manage budgets for each facility in the zone, allocating resources effectively to meet maintenance and improvement needs
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report for record
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors
• Ensure that all his technical team and direct contractor appointed or Contractor’s subcontractors follow Client’s QEHS ISO requirements and Statutory Requirements

Requirements:

· Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 7 years of relevant working experience; OR

· Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience.

Descriptions:

• Plan and supervise all maintenance services, schedules and improvement works
• Ensure the team and external contractors/vendors comply with ISO standards and regulations
• Coordinate and direct all administration of M&E works by liaising closely with consultants and client
• Monitor building’s system breakdown, defects and shutdowns
• Conduct and inspection to ensure property is well maintained
• Prepare monthly reports for the management
• Manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the assigned zone and ensure the efficient operation, maintenance, and safety of the facilities.
• Manage and mentor facility teams, including executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Carry out internal inspection weekly. This shall form part of the Key Performance Indicators
• Direct and co-ordinate all other matters including monitoring of progress, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Manage budgets for each facility in the zone, allocating resources effectively to meet maintenance and improvement needs
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report for record
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors
• Ensure that all his technical team and direct contractor appointed or Contractor’s subcontractors follow Client’s QEHS ISO requirements and Statutory Requirements

Requirements:

· Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 7 years of relevant working experience; OR

· Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience.

Descriptions:

• Plan and supervise all maintenance services, schedules and improvement works
• Ensure the team and external contractors/vendors comply with ISO standards and regulations
• Coordinate and direct all administration of M&E works by liaising closely with consultants and client
• Monitor building’s system breakdown, defects and shutdowns
• Conduct and inspection to ensure property is well maintained
• Prepare monthly reports for the management
• Manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the assigned zone and ensure the efficient operation, maintenance, and safety of the facilities.
• Manage and mentor facility teams, including executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Carry out internal inspection weekly. This shall form part of the Key Performance Indicators
• Direct and co-ordinate all other matters including monitoring of progress, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Manage budgets for each facility in the zone, allocating resources effectively to meet maintenance and improvement needs
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report for record
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors
• Ensure that all his technical team and direct contractor appointed or Contractor’s subcontractors follow Client’s QEHS ISO requirements and Statutory Requirements

Requirements:

· Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 7 years of relevant working experience; OR

· Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Manager in operations on ground as and when required

- Any other related duties assigned by manager