Total 40,076 assistant hr manager job vacancies in Others category in Singapore

• Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques
• Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency
• Interviewing potential employees to determine whether they have the right qualifications and experience for the job
• Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force
• Overseeing the financial operations of the nightclub to ensure compliance with industry standards
• Determining the number of employees needed to run the business efficiently and effectively
• Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators
• Overseeing the hiring process for new employees to ensure that they meet all requirements
• Discussing any concerns patrons might have with security staff and resolving issues if possible

• Lead tender team and plan sales strategies to meet company’s target.
• Handle for project budget and ensure tender submission within tight deadline.
• Plan and prepare business proposals and solutions.
• Develop cost competitiveness during tender for higher profit margins.

Requirements:

• Degree in Quantity Surveying or equivalent.
• At least 5 years of tendering works experience in Singapore Construction Industry.
• Excellent presentation and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

As Deputy General Manager of Mitsubishi Corporation (Singapore Branch), collaborate with Tokyo HQ and representatives of subsidiaries in Singapore to lead in the development and execution of all strategic and business aspects of the Company, manage resources, risk and returns with the goal of driving the Company’s development and guide it towards long-term success.

• Create Company’s vision & mission and lead in the development of short- and long-term strategies, aligning with Tokyo HQ’s strategies.
• Responsible for comprehensive regional strategies, coordinating initiatives among group companies in Singapore.
• Foster a culture of innovation and strategic thinking across group companies in Singapore.
• Direct financial or budget activities to fund operations, source new business opportunities, and increase efficiency.
• Analyze operations to evaluate company’s and employees’ performance in meeting objectives, to determine areas of potential cost reduction, program improvement, and/or policy changes.
• Lead and motivate subordinates to advance employee engagement and to develop a high performing managerial team.
• Enforce adherence to legal requirements and in-house policies to maintain corporate governance and social responsibility.

Job Requirements

• Minimum Bachelor’s Degree in any discipline or equivalent
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head office in Tokyo, as well as both local and expatriate staff in the branch office and subsidiary companies.
• Skills to present presentation materials both in English language and Japanese language to communicate with counterparties.
• More than 10 years’ experience in abovementioned requirements.

• handling machinery operation/ handling of machinery maintenance schedule

• managing manpower/ ensure manpower duties and roles

• managing daily Customer/ cooperate sales

• ensure monthly sales target to be meet

• daily Sales report

• handling daily paper exporting operation and workplace safety

• daily papers in/out report

• maintenance higher standard of work safe environment

• able to work under stress

• able to complete tesk within the given time frame

• minumu 5 years experience

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: Financial Services Tax Manager / Senior Manager / Associate Director
• Working Location: Central
• Working Hours: 5 days, Monday – Friday (8:45 AM – 5:30 PM)
• Salary Package: Basic up to $ 9,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead, manage, and coordinate tax compliance and advisory client engagements within the financial services industry.
• Develop a new client portfolio, establish budgets, determine resource requirements, and direct/monitor engagements.
• Maintain ongoing interaction with clients, manage expectations, and ensure exceptional client service.
• Participate in managing a compliance group by forecasting future compliance work, delegating tasks effectively, providing coaching and training, and resolving staffing issues.
• Share knowledge to enhance professional development and service delivery. Facilitate open communication and supervise staff.
• Participate in recruiting efforts as needed.
• Assess and identify business development opportunities across various business lines.
• Build strong internal cross-functional relationships within the firm’s network.
• Engage in any other ad hoc projects and related tasks as required.

APPLY NOW!!!

• Bachelor's degree in Accountancy, Finance, or a relevant discipline, preferably with a professional qualification recognized by SCTP.
• Minimum of 5 years of relevant Singapore financial services tax experience from the financial services industry (insurance, banking, or asset management) or accounting firms.
• A solid understanding of business and tax technical issues, with the ability to translate these into value-added solutions for clients.
• Strong leadership, project management, and analytical skills.
• Excellent team player with a motivated and growth-oriented mindset.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66030 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

• Handle the day-to-day operations of the Clinic and facilities, equipment, supplies, personnel.
• Oversee and guide newly employed staff.
• Review and address complaints as necessary.

Requirements:

• Diploma in Nursing or equivalent
• At least 5 years of supervisory experience in Healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Roles & Responsibilities

We are seeking an experienced, eager, and motivated Client Relationship Manager to join our growing and unique organization. The Clients that you will be working with are HNW and UHNW expatriates in Singapore.

Candidate should meet the minimum criteria:

• Diploma and above
• Minimum of 2 years’ experience working with international clients
• Strong understanding of client management
• Strong communication & interpersonal skills

Job scope:

• Client Acquisition
• Client Onboarding
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• High Commissions and Bonus structure (up to $10k in bonuses)
• Unlimited earning potential
• Fast Track career progression
• Friendly Work Environment

Interested candidates may Whatsapp to 88098851 with your updated resume.

*Only shortlisted candiates will be contacted. Thank you.

Clinic Assistant

• Administering patient consent before commencing research procedures.
• Scheduling appointments for health screenings and managing follow-up reports.
• Coordinating and accompanying patients for lab tests if necessary.
• Delivering high-quality service and care to all patients.
• Performing various health examination procedures, such as Anthropometric measurements, Blood Pressure measurement, Retinal Imaging, ECG, Visual Acuity Test, Spirometry, and Hand grip measurement.
• Conducting face-to-face surveys with research participants.
• Ensuring quality control of screening data/results and preparing reports for mailing to participants.
• Accurate data entry and maintenance of proper documentation.
• Fulfilling any other administrative and data collection duties as required by study protocols.
• Answering phone calls and providing appropriate responses.
• Patient registration and maintaining accurate records.
• Sending appointment reminders to patients.
• Preparation of case notes.
• Searching for new vendors and maintaining vendor relationships.
• Contacting doctor listings as necessary.
• Addressing customer questions and concerns in a professional manner.
• Processing medication orders.
• Recording monthly clinic expenses and managing consumable invoices.
• Assisting in maintaining the company website and updating content regularly.
• Managing social media accounts and engaging with the online community.
• Creating marketing materials for clinic promotions and events.
• Perform any other duties as assigned by management.

Requirements

· 5.5 work week

. Diploma holder or equivalent

· Oversee operations in an auto service unit to ensure compliance with quality standards

· Contact clients and convince them to bring vehicles to their unit for repairs

· Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs

· Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs

· Conduct price negotiations with clients to reach a favorable bargain for both management and client

· Oversee the hiring and training of an effective auto service team

• Monitor inventory to regulate and ensure availability of required vehicle parts
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service

The position the base in Kuala Lumpur Sentral

Responsibilities

• Manager is responsible for the safe, efficient and environment conscious operation of the

vessels assigned, typical 3-5 Gas vessels.

• To ensure vessel/s comply with all relevant rules & regulations with special emphasis on the

ISM code, the ISO 9001 and ISO 14001 standard as well as flag state, port state and the

industry's special requirements and regulations, and render support to ships as appropriate.

• During the absence of a Vessel Manager, the Fleet Manager in the respective Group assumes

the responsibility or delegate another back up vessel manager.

• Give support on matters related to technical operations as required.

• Keep technical statistics.

• Attend to additional duties as decided during the annual employee dialogue.

• Analyse and respond to Undesired Events.

• Participate in evaluation of Shipboard management Systems Review.

• Arrange Management Reviews and ensure actions decided upon are implemented

Requirements

• Minimum Diploma and above in Maritime Studies or a relevant discipline

• COC Class 1 Certified

• Preferably 2 years experience as Superintendent

• Must have sailed as a Chief Engineer on LNG vessels and/or FSRU or LNGBV

• Good communication and negotiation skills

Clarence Khoh

R1552376

Responsibilities of job includes:

• Opening/Closing duties

• Cashiering duties and taking orders from customers

• Attending to customer queries

• Preparing and serving orders to dine-in customers

• Handle and pack items for takeaways

• Making beverages such as tea and coffee

• Setting up cake and pastry display

• Baking of pastries

• Perform basic housekeeping duties and maintain cleanliness of area

• Ensure supply of stock for cake boxes, coffee beans, etc

• Fulfil other operational duties like clearing of tables, maintaining cleanliness of equipment to ensure the smooth running of daily operations

Looking for:

• High initiative and positive attitude

• Able to communicate effectively with customers

• Can work independently

• Able to multi-task

• Able to work on weekends and public holidays

No experience required, but willingness to learn and improve is required.Flexible shift work.

FOR PART-TIMERS: Able to commit 18-20 hours a week including weekends/public holidays, minimum of 4 months.

Salary: Up to $12/hour

Location: Anchorpoint (Alexandra) or Harbourfront

Able to supervise and mentor the staffs for the operation and hygiene practices. Able to communicate and work closely with the staffs to accommodate to the needs of our customers. Able to share experiences with owners to further improve the structures of the company. To create a better working environment for the staffs.

Job Title:

Assistant Operations Manager

Occupation: FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

Job Highlights

Great Career Advancement Opportunities
Fast-Paced, with Rapid Growth
Profit Sharing

Job Description

Takagi Ramen is a growing FnB chain with 11 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen.As a growing company, our work is demanding but for the right candidates, there is rapid career and income growth opportunities.JOB SCOPE (Primary)Conduct QC on food quality, hygiene, shop outlook and adherence to SOPs, inclusive of staff training at outlets.
Cover Ad-hoc Operational Duties such as liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Open new outlets from start to finish according to the company’s expansion plans.
Identify any operational issues, propose systematic solutions and execute approved improvements.
Plan, propose and execute measurable, replicable solutions to improve food consistency, quality and service standards.
Improve Company's Complaints/Compliment (CC) ratio
Work with the management to identify operational inefficiencies to reduce cost and improve profitability.
JOB SCOPE (Secondary)Work with HR department to counsel staff to improve performance, morale and retention.
Oversee scheduling to ensure effective staff allocation including working in the outlets in cases of staff shortages which threaten operational smoothness.
Assist in other Ad-Hoc operational duties including but not limited to liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Ensure logistics team maintains proper stock levels, including efficient delivery of stock from warehouse to outlets.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Conduct CCTV Compliance Checks and investigate breaches.
Develop and Implement New Menus
WORKING HOURS:6 days a week, 10 hours a day.(Weekly schedule subject to change as per operational requirements)Must work weekends.BENEFITS:Annual bonus and Monthly Profit Sharing
Great career advancement opportunities
Hospitalisation and Surgery Insurance
Annual leave + Compassionate Leave
Paid medical leave
MINIMUM REQUIREMENTS:Ambitious, Positive attitude, Willing to learn
Experience or Keen Interest in FnB / Operations line
Class 3 Manual License
Strong Organisational skills

2. SKILLS
BudgetsMicrosoft OfficeOperational Excellence SurgeryF ood QualityI

Salary : $3,500 - $4,500 (depend on exp)

Location: Buangkok

Working hours: Mon to Friday (AM & Afternoon rotating shifts only)

1. 7.30am-4.30pm (AM Shift)
2. 10.30am-7.30pm (PM Shift)

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Develop and implement programmes and activities to meet the residents’ care needs
• Put up 6th monthly review reports and monthly interview records for about 50 residents

Requirements

• Degree in Social Work
• Preferably experience in Social Service Sector or related field

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description

• Implement personal budget and performance targets.
• Be responsible for relationship maintaining, business development, financial planning and risk control with customers and interbank institutions.
• Be responsible for developing new customer pipelines and actively expanding institutional banking businesses.
• Provide consultancy and receive credit applications (including renewal, facility increase, facility alteration and change of credit terms and conditions for existing credit cases), be responsible for in-situ interview and filling the call memo as well as drafting the credit terms and conditions and producing credit review form and, where necessary, attending relevant review meetings to explain the credit cases in person.
• Be responsible for completing and inspecting the customer credit investigation work and relevant paperwork (including credit investigation report (including paperwork investigation, such as financial statement analysis, party of interest enquiry, Joint Credit Information Center enquiry and securities enquiry, and on site credit investigation), cross-reference appraisal report and other paperwork) produced by assistant relationship managers (ARM).
• Notify customers of the approval/rejection results of credit applications and oversee the guarantor-witnessing and contract signing processes thereafter or appoint an ARM to oversee the aforementioned matters.
• Track continuously the industrial updates, going concerns and business needs of customers.
• Set forth the terms and conditions of the approved credit facility and administer the follow-up management or other significant incident reporting and tracking.
• Supervise ARM on handling customers’ more-than-one-business-day due payment reminder and follow-up affairs (for due payment less than one business day, the reminder will be carried out by telephone call by the operation services clerk).
• Oversee or appoint an ARM to process collection matters and liaise with relevant departments.
• Oversee the paperwork preparation and process of the guarantor-witnessing, contract signing and account opening (preparation of contract and verification of contract content and version shall be done by credit administration personnel) or appoint an ARM to oversee the aforementioned.
• Process or authorize operation services clerks to process matters relating to interest rate / exchange rate.
• Conduct review and evaluate credit assets.
• Oversee other matters instructed by the Institutional Banking Division, branch manager or line manager.

Job Requirement

• Degree in relevant discipline from a recognized university.
• Familiar with basic corporate banking products including trade, loans, capital markets and treasury in order to effectively support the business
• Effectively bilingual in English and Mandarin as the role requires written and verbal communication in Traditional Chinese with Mandarin-speaking colleagues in Taiwan.

• Front desk and customer service duties
• Patient registration and key in appointment
• Answering phone calls and enquiries
• Maintain and update the database
• Process invoice and payment collection

Requirements:

• GCE ‘N’ Level or equivalent
• At least 2 years’ of experience in healthcare or medical industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

Salon Manager Requirements:

• High school diploma or GED.
• A valid cosmetology license.
• Proven experience managing a salon.
• Proficient in all microsoft office applications.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Roles & Responsibilities

We are seeking an eager, motivated Client Relationship Manager/Immigration relationship manager to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for a CRM under the direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• Diploma and above
• Any University Degree

Job Scope

• Client Acquisition
• Client Onboarding
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• High Commissions and Bonus structure (up to $10k in bonuses)
• Unlimited earning potential
• Fast Track career progression
• Friendly Work Environment
• No experience required!

*Only shortlisted candidates will be notify. Thank you.

Interested Candidate may Whatsapp updated resume to 88098851.

Position Available: Operations Manager

Location: Singapore

About Us:At JX LED, we are a leading LED production company committed to innovation and excellence.

Job Description:We are seeking a dynamic and versatile Operations Manager to join our team. This role involves multifaceted responsibilities encompassing administration, accounting, marketing, and a strong understanding of government MOM (Ministry of Manpower) procedures and application processes.

Responsibilities:

• Oversee administrative operations to ensure smooth day-to-day functioning.
• Manage accounting tasks, including financial records and budgeting.
• Develop and execute marketing strategies to enhance brand presence and market reach.
• Proficiency in understanding and navigating government MOM procedures and application processes.

Requirements:

• Bachelor's degree in Business Administration or related field.
• Proven experience in administrative, accounting, and marketing roles.
• Familiarity with the design and application processes relevant to MOM and ICA.
• Fluent in Chinese and English languages.
• Proficiency in financial management software and marketing tools.
• Strong organizational and leadership skills.

What We Offer:

• Competitive salary package
• Opportunities for growth and development
• A collaborative and innovative work environment

Note:We adhere strictly to the Tripartite Guidelines on Fair Employment Practices. We welcome applicants based on their qualifications, skills, and experience, without discrimination based on age, gender, race, religion, marital status, family responsibilities, or disability.

Application Process:If you meet the requirements and are passionate about driving success in a dynamic LED production environment, please submit your resume and a cover letter outlining your suitability for the role.

As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.

This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.

• Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals.
• Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis)
• Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
• Directly contribute to Client Success strategy drive continuous process and workflow improvements.
• Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
• Produce insights reports on the product utilization and employee wellbeing.
• Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
• Ad-hoc projects that support the team as we are growing fast!
• Leave clients feeling supported and delighted after every interaction

• A minimum of 2 years experience in consulting
• Strong analytical, problem-solving, and project management skills.
• Energized by engaging with clients and collaborating with our cross-functional teams.
• Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
• Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
• Experience developing client reports, and content for employee and manager webinars / workshops.
• Comfortable analyzing and using data to share insights and make actionable recommendations.
• Passion in mental health and reinventing how mental wellbeing support is being delivered

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

We are seeking a full-time Therapist Assistant to join Get Moving Physiotherapy team.

As a Therapist Assistant, you will play a crucial role in assisting with basic clinic administrative duties, monitoring clients during therapy activities and assisting physiotherapists in treatment or assessment delivery.

Occassionally, you will also be responsible for promoting physical fitness and the adoption of a healthy lifestyle to the public through

education workshops and or via social media.

Rehabilitation:

• Assist in the preparation of patients for treatment

• Support physiotherapists in treatments, providing physical assistance as needed

• Prepare and set up therapy equipment for patient's use

• Supervise and implement exercise according to the exercise programme prescribed by the physiotherapist and ensure proper setup of equipment.

• Assist with therapy activities as well as assisting in lifting and transfer of patients whenever required

• Maintain therapy equipment and scheduling of maintenance

Administrative:

• Take charge of technical duties, including inventory control, to facilitate smooth operations.

• Attend to all appointment related enquiries, scheduling of client appointment and sending weekly appointment reminders

• Maintain billing and payment records

Requirements:

• Diploma in Therapy Assistance, WSQ or related field

• Experience in Physiotherapy/Healthcare field is a bonus

• Strong communication and interpersonal skills

• Enjoy meeting and helping people

• Computer literate (Microsoft Office, Excel, etc)

• Ability to work collaboratively as a team player

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

--------

- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

• Execute month-end accrual activities.
• Register and process all business transactions in the accounting system using double-entry accounting.
• Supervise the receipt of goods and invoices, ensuring timely processing of payments.

Requirements:

• Higher Nitec in Business/Economics or equivalent.
• At least 2 years of relevant working experience.
• Proficient in SAP.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

This position is part of the Rooms Management Team and reports to the Front Office Manager. This position will be managing the overall guests’ experience overlooking and with direct responsibility of Guest Experience and Concierge. He/She will have to ensure that the highest levels of hospitality and service are provided with respect at every conceivable touchpoint and from pre-arrival, arrival, stay-over, departure and post-departure experiences within the hotel. The experience provided by the team in his/her subordination will be the first and last impression of the Hotel.

Responsibilities

• Assist Guest Experience Manager and handles the tracking of service issues.
• Responsible for recognition and engagement of our most valuable guests through delivery of the highest quality stay experience. • He/she manages and coordinates all aspects of guests’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanism.
• Review Revinate performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set Revinate goals and regularly compare and communicate variances.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Establish Guest Experiences work groups and committees and co-chair monthly Guest Experience leadership team meetings.
• Work with HR Training Manager in planning and preparing operational guest service training programs. Work with and support Front Office, Housekeeping, & F&B Departmental trainers in training programs.
• He/she directs, implements and evaluates quality of products and services provided to guests.
• Work with Loyalty Program Team to make certain that there is an effective communication and delivery of My Millennium benefits program.
• Analyse, recommend and implement improvement initiatives and innovation.

Qualifications/Experience

• Diploma in Hospitality/Hotel Management
• 5 years of operational experience in a luxury hotel preferred Advanced knowledge and use of Opera PMS

Key Competencies

• Ability to inspire associates to perform their work scope with a high level of quality and integrity Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens Coordinate, communicate and get buy-in from the different stakeholders at various levels Ability to create and lead a guest-centric culture at the property Act as a role-model and inspire behavioral change Be able to lead and foster innovation, appreciate technology and utilize to simplify systems/processes