Total 25,352 customer service manager job vacancies in Others category in Singapore

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring taht all costs are within budget and working with team members to identify opportunities for cost savings
• Communicating with clients throught the project to ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigration of identified risks
• Providing regular progress reports to clients on the status of projects
• Managing the day-to-day operations of projects to ensure they are completed on time and within budget
• Communicating with architects, engineers, contractors, subcontractors, suppliers, and other parties involved in the project
• Ensuring that all project documentation is completed according to company standards and laws

• Responsible to site progress according to schedule set
• To lead a site construction team in ensuring smooth execution of work
• To ensure works carried out meet company’s quality standards & contractual requirements
• To review and approve materials requisitions
• Execute overall scheduling and specific planning work
• Design, implement progress and schedule control systems for the project according to set requirements
• Construction planning, and to co-ordinate with the client, sub-contractors, consultants and Authorities on all project aspects
• Ensure safe work procedures and environmental control measures at site
• To ensure that all requirements by Clients, Consultants and relevant Authorities are adhered and established
• To carry out any assignments by the Management

Report to Senior Construction Manager & Project Director.

Provide Geotechnical view, assessment and calculation to support team.

Review and check the design of the ground improvement, many kinds of ERSS, Pipe Jacking and Tunneling.

Assist to Design Manager to resolve Design problems.

Review of instrumentation scheme.

Ground stability assessment.

Attend meetings with Client, Designers and Sub-Con regarding geo-technical and instrumentation issues.

Geotechnical Design/Technical Support & Troubleshooting/Instrumentation & Montoring.

Requirement :-

Prefer Bachelor Degree in Civil Engineering.

Minimum 10 years of experience in Geotechnical issues.

LTA project experience preferred.

Able to work on rotating nigh work, when necessary.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

A stage manager's job is to ensure a production runs smoothly from start to finish by organizing the people and equipment involved. Their responsibilities include:

• RehearsalsCreate and manage rehearsal schedules, coordinate the rehearsal process, and record the director's notes
• ProductionCreate a production plan for lighting, sound, scenery, and costumes, and manage the props, furniture, and sets
• PerformanceCall technical cues, supervise the backstage and onstage areas, and handle any problems that arise
• CommunicationLiaise with the director, producers, designers, and other technical departments to ensure everyone is on the same page
• SafetyCreate a risk assessment to ensure the safety of the company, and make sure fire exits are clear and all lighting instruments are safety chained
• Prompt bookCreate a prompt book, also known as the "bible", which contains notes on actors' cues, lighting and sound requirements, and other important information

5 day work week

2 year renewable contract

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the EDX team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

CORE RESPONSIBILITIES:

• Provide overall leadership and management of the Colgate Singapore & Export business
• Develop Singapore-specific business strategies and commercial plans, including trade and consumer promotions. Work closely with the hub-based Marketing team to develop consumer and shopper focused advertising, media, and consumption driving plans
• Conduct business analysis to feed into strategy development and robust customer plans and sales forecasts.
• Lead the CP Singapore team in executing the business and commercial plans; delivering in-store excellence that drives sales and market share growth
• Participate as a member of the hub Group Leadership team in all strategic planning and operating meetings

STRATEGY DEVELOPMENT:

• Assess the business environment/market, including economic outlook, market trends, customer and competitive strategies
• Direct the development and implementation of strategic planning activities focused on driving category, customer, and brand share growth
• Develop 5P priorities by category/brand, including category management strategies

STRATEGY IMPLEMENTATION:

• Operationalize strategic plans, drive commercial agenda with CP Singapore Team, and lead joint business planning meetings with Customers
• Lead CP Singapore Team commercial planning meetings, as well as post-event analysis
• Ensure in-store execution of 5P strategies and merchandising excellence

SYSTEM/PROCESS DEVELOPMENT:

• Lead the commercial team in developing sales forecasts and maintaining accurate master data in the proprietary Colgate Business Planning (CBP) tool.
• In concert with the hub-based Marketing and Finance teams, develop an annual operating budget
• Ensure compliance with government regulations, licensing bodies, financial reporting requirements and other Colgate mandated requirements, including the Colgate-Palmolive Business Practices guidelines and the Colgate-Palmolive Code of Conduct
• Manage the local office and safeguard the physical, financial and human resources of CP Singapore

PROFITABILITY/MARKET LEADERSHIP - PERFORMANCE EVALUATION/OPTIMIZATION:

• Monitor CP Singapore performance and plan execution and recommend course corrections when required
• Set financial and market share targets for the team and hold the team accountable for delivering against the budget and any other KPIs or targets
• Manage the overall profitability of the subsidiary with special focus on optimizing the ROI of trade spend (GTN) and non-variable overheads (NVO)
• Report CP Singapore’s strategic plans, commercial activities & business results to the CP hub Leadership Team / APAC Division and relevant stakeholders

PEOPLE/LEADERSHIP DEVELOPMENT:

• Provide personal leadership, coaching and feedback to the CP Singapore team
• Complete annual performance reviews and work with employees to create Individual Development Plans (IDPs); identify high-performing and high-potential employees and provide career opportunities for growth
• Manage all hiring, in conjunction with the hub-based Human Resources team, and periodically review and prepare recommendations to optimize the organizational structure

STRATEGIC TRADE/PR/EMPLOYEES COMMUNICATION/ACTIVITIES:

• Establish and implement close communication systems among all departments & staff
• Continuously assesses the business environment to establish linkages with related organizations/partners that meets the strategic needs of the organization
• Participate in relevant sales, marketing & PR activities (e.g. market visits, press meetings, events etc)

EDUCATIONAL QUALIFICATIONS:

• Degree in Business Administration or similar (Master degree preferred)

EXPERIENCE:

• 10-12 years total seniority in sales/marketing/commercial roles
• Minimum 3-5 years Management/leadership experience
• International business/marketing experience is a plus, as is a desire for future mobility with Colgate-Palmolive
• Good understanding of the Singapore market

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

-manager overall operation of the warehouse and hygience matters,

-monitor daily staff roster and annual leave schedule of the operation staff,

-daily reporting to director/manager on the delievry schedule, stocks and unstuffing schedule,

-monitor warehouse storage capacity and on-time delievry schedule to customer place,

-supervise and train operation staff,

-follow up customers' feedback and queries,

-follow up government agency inspection matter,

-other ad-hoc matter assigned by the management,

ROLES AND RESPONSIBILITIES:

• Responsible for the direction
• coordination
• implementation
• executive, control
• completion of project while remaining aligned with the strategy
• commitments and goals of the organization
• minimue 5 years experieneced renovation supervisor
• able to do site mesurement independently

Following a year of success, an Asian Pharma company is looking to start their second phase of growth after entering Singapore just last year. They are currently looking for a Regulatory Affairs Manager to drive registration approvals across SEA for their products.

The work has already started, and they have a long list of products that they wish to get approved, this role will report directly into the Singapore GM offering advice and insights on the SEA regulatory landscape.

As the Regulatory Affairs Manager you will lead all things RA, you will have market & business level influence and responsibility and will be considered a key opinion leader and an expert resource within the SEA business.

The RA Manager will be responsible for:

• Oversee the registration of company products in Singapore and Southeast Asia, identifying risks in registration phases and advancing projects per company goals.
• Coordinate with internal teams and external partners for project planning and management; compile and submit regulatory documents as per Southeast Asian requirements.
• Track document review, address issues promptly, maintain communication with regulatory bodies, and assist in on-site GMP audits as required by regional agencies.

The RA Manager will be / have:

• RA experience in pharma industry
• Regional RA experience preferred
• Degree qualified
• Fluency in Chinese for internal & external communications and engagement

If you feel you would be suitable then please get in touch for a further conversation.

Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112

Retail Manager job description

We are looking for an experienced and self-driven Retail Manager to join our team! As a Retail Manager, you will be responsible for overseeing day-to-day store operations and managing store’s staff.

Retail Manager duties and responsibilities

• Plan and implement the overall store strategy
• Collaborate with the marketing team to develop a marketing store strategy
• Work with store security guard to investigate any suspicious activity
• Recruit and hire new store employees
• Train and evaluate store employees
• Create a healthy and enjoyable store work environment
• Determine and set basic store KPIs
• Track and report on store KPIs
• Train store employees on corporate policies and procedures
• Develop relationships with key suppliers and vendors
• Use the appropriate software to keep track of inventory losses and/or shrinkage
• Suggest new operational strategies to improve store’s performance and productivity
• Work with analyst to review profit and loss figures (P&L)

To perform sales duties:

a. To provide customers with professional advice and consultation on spectacles;

b. To do daily shop operations, retails sales, inventory controls and other relevant duties.

Entry Level Basic Salary is $5,400 per month

Initially 10 days Annual Leave on the 3rd month of service upon employment (prorated on incomplete year)

Other benefits and allowances to be discussed upon employment or during interview

Job Title: Operations Manager ($4500-$5500)

Location: Bugis

Job Type: Full-time

Job Summary:

We are seeking an experienced and dynamic in Operations Manager to oversee the daily operations of multiple hotels within our portfolio. The ideal candidate will ensure that each property operates smoothly, maintains high standards of service, and achieves financial goals. This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Oversee the day-to-day operations of multiple hotels within the cluster.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Ensure compliance with all health, safety, and regulatory requirements.
• Monitor and manage budgets, ensuring financial targets are met or exceeded.
• Collaborate with department heads to ensure seamless operation across all hotel functions.
• Lead and mentor hotel management teams, fostering a culture of excellence.
• Analyse operational performance and implement improvements as needed.
• Coordinate with sales and marketing teams to drive occupancy and revenue.
• Address and resolve guest complaints in a timely and professional manner.
• Conduct regular site visits to ensure high standards are maintained across all properties.

Qualifications and requirements

• Proven experience in hotel operations management, preferably within a cluster or multi-property role.
• Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills.
• Ability to make strategic decisions and manage multiple priorities under pressure.
• Familiarity with health, safety, and regulatory requirements in the hospitality industry.
• Strong problem-solving abilities and attention to detail.
• Strong leadership and team management skills.
• Ability to work under pressure and manage multiple priorities.
• Commitment to delivering high-quality guest service.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.

Employee discounts on hotel stays and services.

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues

• Proven strong leadership, excellent people management skills with core understanding and management of wholesale division
• Accountable for all sales and selling activities to wholesalers, specialty retail accounts, corporate organizations, departmental stores, chain stores, e-commerce and online retailers
• Manage key accounts in the outdoor and sporting goods industry.
• Plan, implement and execute aggressive sales and accounts opening plans.
• Responsible in growing sales, meeting or exceeding company sales targets revenue and profitability targets in line with company’s directions and strategies.
• Ensure timely collection of payment from orders/sales achieved.
• Ensure team and customers receive all product training/information on a timely basis.
• Lead,coach, motivate and develop team member/s.
• Any other tasks assigned by management.
• Maintain close, amiable business relationship with existing and potential dealers’ account
• Any other tasks assigned by management.

Requirements:

• Diploma or degree in any discipline.
• Proven track record in sales in the outdoor.
• At least 3 years’ experience in a wholesale regional business development role.
• Good leadership, interpersonal, communication and analytical skills.
• Able to multi-task in a fast-paced environment.
• Able to travel overseas for business, sales and market visits.

We’re on the lookout for an Events Manager who is armed with at least three years’ experience in a hotel or large Restaurant coordinating corporate and private events.

The successful candidate will coordinate all aspects of the day-to-day activities including event proposals and regular sales reports. He or she will be the single point of contact for all internal and external enquiries for our 2 fantastic venues at Marina Bay Sands and Boat Quay. All marketing will be done externally.

The Events Manager must exhibit a professional image at all times and maintain a high standard of grooming.

Basic hotel or restaurant operations and sales procedures is an advantage along with competent Word, Excel and PowerPoint skills.

5 days week at central office and reports directly to Managing Director.

Our company offers a competitive salary and attractive incentives. All applications will be handled with strict confidentiality.

Main Duties & Responsibilities:

• Report directly to Operation Manager
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc;
• Empower staff to accomplish task and achieve desired goal
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring that all costs are within budget and working with team members to identify opoortunities for cost savings
• Communicating with clients throughout the project to ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigation of identified risks
• Providing regular progres reports to clients on the status of projects
• Managing the day-to-day operations of projects to ensure they are completed on time and within budget
• Communicating with architects, engineers, contractors, subcontractors, suppliers, and othe rparties involved in the projects
• Ensuring that all projects ducumentation is compleyted according to company standards and laws

• Responsible for the effective implementation and successful completion of construction projects
• Produce the Project Execution Plan and responsible for the financial viability, on time delivery and customer control
• Liaise closely with subcontractors, architects, consultants and authorities
• Manage each phase of the project from design to completion and ensure efficient use of resources and enhance cost effectiveness
• Performing risk management
• Coordinates all site works including third party vendors, ensuring works meet specification and briefs
• Responsible for successful and quality project handover to the Client
• At least 10 years of working experience in Building & Construction in HDB (BTO) project
• Min Bachelor’s Degree in Civil Engineering

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Running a section of the restaurant effectively and ensuring consistency throughout service
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

Job Description:

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Job Requirements:

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills

The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations. He/ she is expected to:

• Manage budgets, maximise profitability and set/ meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)
• Continuously review and enhance existing store operations and processes to improve business
• Involve in projects such as planning for new store opening and renovation works for existing stores

Requirements

• Degree in any discipline with more than 5 years of relevant work experience in the service/ retail industry
• Great passion for the service / retail industry
• Possess strong strategic thinking skills
• Good in project management
• Good at presenting reports and coming up with fresh ideas
• Highly customer-oriented, motivated, meticulous and results oriented
• Resourceful and problem solver with effective leadership skills and ability to motivate others
• Excellent interpersonal and communication skills
• Ability to plan, prioritise workload and delegate accordingly
• Ability to multi-task and work under pressure
• Team player with ability to collaborate and work effectively with a variety of stakeholders etc.

Responsible to Lead, Manager & Execute Services Operations for PT Service for South East Asia Subregion. Accountable to deliver Subregion financial forecast for Sales and GM to meet the budgeted plans. Reporting to the PT Service APAC OTR Leader, you will be primarily responsible for leading all aspects of SEA Subregion Project Management teams, to manage sales execution from contract award up to the final acceptance of the project and follow through warranty period. Project management includes project execution, Field Services, Quality and Continuous improvement, Process & Tools, planning, budgeting, control, tracking, installation, maintenance & testing and commissioning of PT Service Portfolio. In this role, you will manage a diverse workforce in organizations to ensure efficient day-to-day operations, while delivering the forecast commitments

Essential Responsibilities:

• Leads the PT Service Operations and Project Management Organization for SEA Sub region.
• Leads Periodic Project Management Financial Review process to deliver Sales, GM, oversee Field Service resource utilizations for efficiency, billings, and timely cash collection.
• Ensures that Projects in the Sub Regions are managed according to the GE defined processes and assist in project executions for large and complex projects
• Deliver the projects in uncertain environment and support project managers to deliver the results.
• Liaise with other sub regions, procurement, sourcing, supply chain, factories, and quality organizations for regular reviews to ensure smooth project execution on GE SQDC principle.
• Feedback on Project Management tools to improve the efficiencies and effectiveness of the operations.
• Implement and cascade actions for Continuous Improvement to streamline the way we operate to drive productivity up.
• Providing cost-effective execution of project milestones in accordance with contract specifications and quality standards to maintain and improve project margin.
• Creating asn overseeing scope-specific work plans and Budgets, alongside risk assessment
• Leading Project Management Review (PMR) with team and to present for approval at Region Approval
• Managing and coordinating with customers/contractors in project execution in line with GE project management handbook
• Drive Customer Quality complaints & Non-conformity of Product with different stakeholders on root cause analysis and resolution process.
• Report/resolve any non-conformances and process in a timely manner
• Demonstrate EHS and compliance ensuring Zero Deviation
• Ensure full compliance to Statutory EHS regulations
• Identifies and evaluate EHS and compliance risks and propose practical measures
• To drive Variations Orders & supporting negotiating claims with customer and sub-contractors
• Support Sales Teams on crafting deals requiring strong execution and minimizing risk.
• Support tendering/engineering organization with Return of Experience

Main KPIs:

• Financials (Sales/CM/GM/Billing/Cash/FS Utilization)
• Project Delivery on time within Budget and safety compliance
• Customer Satisfaction
• Timeline accuracy for Project Sales and Margin
• Variation Orders on project
• Customer Management e.g., Scope Management, Complaints Resolution etc

Qualifications / Requirements

• Bachelor’s Degree with more than 10 years of relevant experience preferably with Project Management Qualifications
• Experience in team management and proven ability to lead and manage large scale projects.
• Knowledge of Power Transmission Portfolio such as Gas Insulated Switchgear (GIS), Air Insulated Switchgear(AIS), Power Transformers, Protection Relays and Substation System will be an advantage.
• Knowledge of MS Office, Smartsheet, SAP and Microsoft Projects, Salesforce
• Excellent communication skills. The ability to communicate in more than one language would be advantageous

Desired Characteristics

• Committed to Safety Leadership and High-Performance Culture
• Strong Team Player 0 able to lead and influence teams for an outcome.
• Ability to deliver results under pressure to meet tight timelines
• Experienced within SEA countries and culture
• Unyielding commitment to integrity and GE Vernova Values.