Total 22,653 internal audit manager job vacancies in Others category in Singapore

What you'll do:

As a Retail Area Manager, your role will be pivotal in driving the success of our client's stores across Singapore. You will champion their mission of sustainability, ensuring it permeates every aspect of the business from staff interactions to customer service. Your exceptional skills in delivering outstanding service will drive sales growth and foster brand loyalty. You will maintain an impeccable standard of store presentation and visual merchandising while also enhancing customer satisfaction through your leadership. Your ability to create brand ambassadors among staff and customers alike will further strengthen the brand's presence in the market. Additionally, you will be instrumental in driving sales goals, understanding how to enhance average order values, customer return rates, and new customer acquisition. Your role will also involve hiring and identifying new team members, fostering a culture people want to work in long-term.

• Embody the company's mission to pull 1m KGs of plastic from the ocean and ensure all staff relay this commitment to customers.
• Deliver outstanding service to all clients, driving sales growth through brand loyalty and a luxury experience.
• Maintain the highest standard of store presentation and visual merchandising.
• Enhance customer satisfaction and loyalty by ensuring all teams deliver high customer service standards.
• Create staff and customers that become brand ambassadors.
• Uphold and enhance brand standards around cleanliness, organization, and visual presentation.
• Drive sales goals and demonstrate a clear understanding of how to enhance average order values, customer return rates and new customer acquisition.
• Hire and identify new team members from sales staff to store supervisors, training them to grow as the company grows.

What you bring:

As the Retail Area Manager, you bring a wealth of experience in retail and customer service operations. Your management experience, particularly in high-end clothing or accessories, will be invaluable in this role. You have a proven track record of hiring, developing, training, and motivating associates at all levels. Your high level of customer care experience enables you to manage complex issues with ease. Your high energy, confidence, and sociability make you an excellent fit for this role. Your excellent interpersonal and communication skills will be key in engaging customers and staff alike. Your proficiency in customer engagement, basic merchandising, and visual skills will be essential in maintaining the brand's high standards.

• Minimum 8 years in retail with at least 4 years in customer service operations.
• At least 5 years management experience.
• Experience in high-end clothing or accessories is essential.
• Proven ability to hire, develop, train, and motivate all levels of associates.
• High level customer care experience with ability to manage complex issues.
• High energy, confident and sociable personality.
• Excellent interpersonal and communication skills.
• Proficiency in customer engagement, basic merchandising, and visual skills.
• Ability to work autonomously.
• Excellent English communication skills.

What sets this company apart:

Our client is not just selling swimwear; they're leading a movement. They are dedicated to eco-conscious practices and passionate about the oceans. Their swimwear is made from recycled plastic bottles and for every item sold they remove 1 KG of ocean plastic waste! They are committed to providing high-quality, unique premium swimwear for across the family, with popular matching designs, premium finishing and best selling high end textured and embroidered fabrics.

What's next:

Ready to make waves in your career? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir

Duties And Responsibilities

• An operations manager is responsible for running the daily operations of a company or an organisation.
• They manage staff, control costs, and maintain high quality and productivity standards to ensure everything runs smoothly.
• Operations managers work in various industries, and their task is to increase efficiency, reduce expenses, and achieve financial and operational goals.
• Their specific duties may vary based on the size and type of the business but typically include overseeing processes and systems, resolving operational issues, and working with other departments and stakeholders.
• Budget Management: Operations managers oversee the organisation’s operational budgets to ensure that the resources are utilised efficiently
• Managing the workforce: Operations managers are accountable for managing and supervising the work of their team, which includes allocating assignments, establishing due dates, and keeping track of performance
• Managing strategic partnerships: They are in charge of looking after a supplier and vendor associations to ensure that they are fulfilling the needs and demands of the organisation
• Risk Assessment and Management: To recognise potential risks and implement preventive measures to reduce them

Skills And Qualification:

• Strong leadership and management skills, able to motivate and lead teams
• Excellent organisational and problem-solving abilities, able to think critically and come up with creative solutions
• Good communication skills, both verbally and in writing, able to present information to groups and answer inquiries
• Ability to work with large amounts of data and financial information, with strong mathematical and analytical skills
• Knowledge of process improvement techniques and a history of successfully implementing them

Our client is a well-established MNC, market leader in the Marine Shipping industry. Due to their current expansion plan, they are looking for Operations Manager to join their Logistics Operations team, in hopes of developing the current high performing team. They are located in the Central - easily assessible.

Responsibilities:

• Lead and manage a warehouse team, providing guidance to meet company and customer objectives effectively.
• Skillful in capacity planning and resource allocation for efficient daily order fulfillment and receiving, minimizing overtime.
• Collaborative, adaptable, capable of multitasking and delivering results under pressure while adhering to timelines.
• Embrace change and new technology to enhance operations, driving process and cost improvement initiatives proactively.
• Conduct weekly, monthly, and quarterly performance reviews with customers, ensuring operational KPIs are met.
• Oversee invoicing accuracy and timeliness for all customer services rendered, maintaining compliance with timelines.
• Ensure implementation and compliance with Safety, Health, Security, and Quality policies and procedures among staff.

Requirements:

• Min Degree holder with 5 years in experience in relevant shipping industry
• Good communication and presentation skills
• Experience in process improvement project with data automation tools

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Roles & Responsibilities

Develop and execute health and safety plans in the workplace according to legal guidelines
Prepare and enforce policies to establish a culture of health and safety
Evaluate practices, procedures and facilities to assess risk and adherence to the law
Conduct training and presentations for health and safety matters and accident prevention
Monitor compliance to policies and laws by inspecting employees and operations
Inspect equipment and machinery to observe possible unsafe conditions
Investigate accidents or incidents to discover causes and handle worker’s compensation claims
Recommend solutions to issues, improvement opportunities or new prevention measures
Report on health and safety awareness, issues and statistics

Job Responsibilities:

• Act as the main point of contact between sales consultants, and clients, efficiently managing process from start to finish.
• Provide comprehensive support for new business sales and after-sales policy services for sales consultants.
• Achieve and maintain service standards to enhance customer satisfaction and retention.
• Handle customer requests promptly and consistently, ensuring compliance with regulatory, internal security, and audit requirements.
• Participate in relevant training sessions and briefings.
• Address and follow up on daily customer service requests and issues, including walk-ins and phone inquiries.
• Handle complex or time-consuming servicing of accounts.
• Refer or assist sales consultants with customer queries related to financial services products.
• Ensure proper advisory procedures and documentation while adhering to the policies, business processes and regulatory requirements.

Requirements:

• Polytechnic Diploma or Bachelor’s Degree in any discipline.
• 1-2 years of experience in the banking or financial services industry will be advantage.
• Highly meticulous with strong communication and numeric skills.

Apply now by using the 'apply' functions.

(EA: 94C3609/ R23114633)

Our client is a reputable international bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies.
• Minimum 1 year of ARM experience in Corporate Banking / Financial Institutions.
• Interest in writing credit papers.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Purpose of the Role:

The Assistant Manager of the Resource Development Department will be the core strategist to increase/ maintain organisation’s annual donation income. As the champion of all fundraising efforts, you will ensure the set of fundraising plans for the financial year is fulfilled to reach the organisation’s goals. You will also assist in reviewing the department’s directions and needs, providing constructive feedback, and activating changes and improvement.

Responsibilities:

• Propose annual fundraising plans, organising them by the month and quarterly stating the target breakdown.
• Conduct the approved plans accordingly with the assistance of a junior executive, and other internal stakeholders whenever possible.
• Update the Department Manager and share with team members at least bi-weekly on the status and progress of each exercise.
• Brainstorm with the team and other relevant departments to create new programmes and projects to encourage donors’ participation/ donation.
• Supervisor to a junior executive, and other senior executives in the absence of the Department Manager; and undertake any other special projects assigned by Department Manager and National Director.
• Regular meetings with Asia Pacific counterparts and actively engage in regional strategic planning and execution.

A successful candidate would be someone who:

• Is comfortable to uphold, communicate and affirm Habitat for Humanity’s principles; Pls refer to our website (https://www.habitat.org.sg/about-us) for the details.
• A tertiary graduate with a minimum of five years of fundraising experience with a proven track record of achieving targets in the social service sector. It would be a big plus if you are not afraid to get your hands dirty and work on the ground with us.
• Focused and strategic, capable of conceptualising as well as translating it to workable fundraising plans and executing it.
• A team player yet possessed leadership qualities that influence and motivate the department members to meet annual targets.
• A productive worker who can achieve the best results in the shortest time while adhering to rules and regulations.
• A detailed-oriented and efficient multi-tasker who is also organised and resourceful.
• Competent in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) and Customer Relationship Management/ CRM software; resourceful in search engines.
• Effective communication skills written, spoken and in graphic illustrations.
• Excellent interpersonal skills and can relate sensitively in a multi-cultural setting.
• A candidate who is fluent in English and also Mandarin-speaking who is required to serve Mandarin-speaking donors.

The Team:

Over the past 20 years, we have constantly pushed the envelope, expanding and adapting to meet the pressing needs of our community locally and globally. We do this to realise our vision for a world where everyone has a decent place to live. You can look forward to working among passionate people with big hearts - a vibrant team that feels like family.

If you are interested to join us and be part of our exciting and meaningful ministry, please email us your complete curriculum vitae. Do include a cover letter with your salary expectations and email it to [email protected].

Only short-listed candidates will be contacted for an interview.

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 2 years of retail banking experience will be advantageous.
• Good knowledge of banking products such as bancassurance and investment.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Building Services Manager to be part of their Facilities Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Building Services Manager:

• Oversee site services and lead the onsite team and vendors.
• Ensure events management and AV support for client spaces.
• Review and approve documents for accuracy and quality.
• Adhere to KPI guidelines, SOPs, and statutory requirements.
• Address public and tenant feedback and complaints promptly.
• Prepare and submit management reports.
• Maintain and upkeep building installations and systems.
• Execute maintenance regimes and schedules.
• Plan and implement work programs and projects.
• Coordinate and manage maintenance and tenancy works.
• Plan and execute annual improvement works within budget.
• Maintain records of transactions and accounts.
• Conduct monthly tenant and customer engagement sessions.
• Oversee vendor performance and service standards.

Requirements:

• DIploma / Degree in related field
• Relevant M&E experience in Commercial Buildings settings.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Senior Operation Manager

Salary: Up to $9000
Working hours: Mon to Fri 9.00am - 5.30pm
Location: Tanjong Pagar

Job Responsibilities

Marine Operations Responsibilities:

1. Lead the Marine Ops Team (MARSIN) to achieve berthing excellence for company's services and vessels.
2. Coordinate with HKG MOC on berthing priority for incoming vessels.
3. Handle exceptions and ensure cost-effective and efficient operations.
4. Engage in discussions with strategic vendors (e.g., PSA Terminals).
5. Evaluate marine ops vendors’ performance.
6. Continuously review Ops cost and address unfavorable trends.

EQM Operations Responsibilities:

1. Lead Equipment Ops Team (EQMSIN) in managing depot and EQM inventory.
2. Ensure sufficient EQM to support business.
3. Manage depot and equipment operations effectively.
4. Coordinate with EMC to meet EQM ops KPI targets.
5. Evaluate depot vendors’ performance.
6. Review EQM stock allocation based on depot performance.

Requirements:

• Minimum Degree in a relevant field.
• Proficiency in utilizing digital tools (e.g., Power BI).
• Proven experience in carriers and container industry

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Our craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Embrace excellence

Reporting to the Modern On-Trade Channel Senior Manager, the Modern On-Trade Channel Assistant Manager (Singapore) is responsible and accountable for the best-in-class execution and delivery of key commercial objectives (achievement of top line sales revenue, volume targets, allocation optimization) and brand presentation in the Modern On-Trade for the Singapore market across TEG portfolio. The Modern On-Trade (cocktail bars, bistro, entertainment venues, high energy) represents 50% weight to total Trade business in Singapore, with >250 outlet business partners. This role will have an expanded role into leading from project phase to actual operations, the first ever fully functioning bar at our own operated boutique located at The Raffles Hotel.

Make an impact

• Achieve and exceed the sales plan for Modern On-Trade to meet growth targets and sustain TEG’s market leadership in the competition landscape.
• Supports the Senior Channel Manager in executing the commercial strategy, channel-product mix management and management of selling cost/trade investments in the Modern On-Trade segment.
• Deliver best-in-class Modern On-Trade Distribution Segmentation and Strategic Visibility with The Macallan as primary focus through implementation of relevant On-Trade activations and strategic collaboration with key accounts to elevate the salience and equity at Trade.
• Continuously assess the addressable outlet universe (including quality of outlet distribution) to acquire and penetrate into new accounts for TEG portfolio to prepare for future growth opportunities.
• Ensure high quality trade activation in terms of programme planning and implementation, in partnership with internal functions when/where relevant (Marketing and Boutique) to maximize brand impact in a cohesive and consistent manner.
• Establish, manage and maintain strong relationships with key outlet customers through sales call visits to achieve defined sales plan and prepare for future growth opportunities.
• Build strong relationship with strategic Modern On-Trade accounts as well as key regional and global organisers such as World’s/Asia 50 Best Bars to seed growth opportunities and potential partnerships.
• Effectively negotiate outlet contracts with customers with the aim to achieve win-win with trade customers while maximizing trade investment ROI and optimising use of price support/selling cost budget.
• Regularly update the Singapore Commercial team on sales trends, competitor activities and industry trends

Talent and skill

• At least 5 years B2B sales leadership or key account management capacity in premium consumer goods segment, wine and spirits, F&B or hospitality segment.
• Understanding of the Modern On-Trade dynamics of the wine/spirit/cocktail landscape in Singapore.
• Appreciation for wine and spirits category and the nightlife lifestyle.
• Driven, self-motivated, proactive and positive with a can-do mindset.
• Strong negotiation, numerical and analytical skills.
• Strong interpersonal, customer relation and communication skills.
• Knowledge in MS Office, Sales Force or Power BI.
• Proficient in written and spoken English, Mandarin Chinese and local dialects

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Application will close on 2 August 2024. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.

Job Descriptions

To oversee Breakfast operations

Respond efficiently and accurately to customer complaint

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Assist & report to Manager

Job Requirements

Candidate must possess at least Diploma in any field.

At least 3 Year(s) of working experience in the related field is required for this position.

Willing to work over weekends & PH.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Our client is a well-established market leader in the F&B industry. They are looking for a Digital Growth Manager to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Key Responsibilities:

• Develop and implement digital strategies to foster business growth.
• Design and execute marketing campaigns aimed at user acquisition, retention, and revenue enhancement across channels such as CRM, SEM, SEO, email, social media, and partnerships.
• Leverage data analytics to refine and enhance marketing campaigns for optimal performance.
• Oversee the creation, testing, and analysis of advertisements to boost efficiency.
• Work closely with cross-functional teams to align growth strategies with overall company goals.
• Prepare and present regular performance reports and forecasts to senior management.
• Conduct market and competitive research to uncover new growth opportunities and stay ahead of industry trends.
• Lead and mentor the marketing team, offering guidance and professional development.
• Keep up-to-date with the latest technologies and best practices in growth marketing to drive innovation.

Requirement:

• Degree in Marketing / Business
• 5 years of relevant experience with 1 – 2 years leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

EUCD Manager (Project Management | Operations | Govt)

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Central

Responsibilities:

• Collaborate with the Product Owner and Product Principals to manage, deliver, and operate the network management platform in the Cloud, enhancing network services and user experience.
• Oversee and operate the network management platform to standardize network services across all Public Service agencies, ensuring high satisfaction levels.
• Work with our Central ICT Infra capability centers to manage and operate the on-premises components of the network management platform.
• Proactively identify and troubleshoot issues in an end-to-end manner.
• Analyze root causes, derive learnings, and provide feedback to the specific Product Principal and Public Service agencies.
• Document requirements and specifications to meet the needs of all business unit.

Requirements:

• Minimum of 3 years of relevant experience in managing and operating enterprise-level ICT infrastructure for network services.
• Strong technical knowledge of network technologies as the primary practice area, with familiarity with supporting technologies such as Secure Service Edge (SSE).
• Proactive and dedicated individual with excellent network troubleshooting skills.

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!

OR

Email your resume to: [email protected]

Wyman Low

Team Lead (IHRP - CP)

Low Yong Wei (Wyman) - R1550983

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• Provide regulatory advice and support for compliance and technical requests in the region.
• Build relationships with governments, associations, local distributors, and third-party manufacturers to ensure compliance and approvals.
• Guide the supply chain on regulatory impacts of third-party warehouse activities and manage related documents.
• Support manufacturers in the region and review labels and safety data sheets for compliance.
• Coordinate and support product registration activities, and report these activities to stakeholders and the Global Regulatory Affairs Manager weekly.
• Assist with business development queries and explore business relationships for R&D projects.
• Train new staff on regulatory constraints and challenges.
• Implement new technologies and innovations relevant to company and customer needs, including regulatory processes and databases.
• Ad hoc duties as assigned.

Requirements

• Degree in Business Administration, Supply Chain Management, or equivalent
• At least 4 - 6 years of regulatory affairs/ compliance experience, preferably from chemical manufacturing industry
• Good knowledge of legal requirements and procedures

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below or send in your resume to [email protected]

EA License No: 13C6305
Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

• Up to $13,000 basic + AWS + Bonus + Benefits.
• Permanent role. Base in HQ/ 5 workdays/ Central area.
• Preferred experience as a Vessel Operator, Charterer or dealt with grains traders

Our client is a reputable MNC and a leading agricultural and foods commodities trading company.

Job Responsibilities:

This position is responsible for managing voyage charters in the dry bulk market for the Freight Department. Preferred experience as a Vessel Operator, Charterer or dealt with grains traders.

Key Responsibilities:

• Reporting to HOD [Freight]
• Assist the Division Head with chartering and other ad-hoc tasks.
• Secure optimal pricing and terms for voyage charters in drybulk market and collaborating with Group traders across Asia-Pacific.
• Oversee smooth execution of contracts and ensure adherence to FOB/CNF/CP terms.
• Prepare charter parties, riders, and addendums as needed.
• Manage laytime statements and settle demurrage/dispatch claims.
• Maintain accurate vessel information and correspondence for performance updates and invoicing.
• Resolve post-fixture and laytime disputes.
• Share technical expertise and mentor new team members in Singapore.

Job Requirements:

• Minimum 8 years of experience in shipping or bulk commodity trading (preferably grains) as a vessel operator, charterer, or dealt with grains traders
• diploma/degree in Maritime or trade-related.
• Strong understanding of voyage and time charter party contracts.
• Ability to resolve post-fixture and laytime disputes.

Other Information:

To apply please click on APPLY NOW to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Manager post in management.

1. More than 5 years of corresponding work experience in the post of a manager.

2. Willing to work in shifts and mobile locations, and the working location is not fixed; go out to work more. Develop the company's business and marketing business promotion work, and achieve the company's monthly and annual sales performance tasks.

3. Cooperate with the company to arrange overtime work. When the subordinate employees are absent from work, they must assist in arranging all the work and day to day operation.

4. Assist in the development and delivery of staff training which is consistent with business needs.

5. Prepare all schedules to maximize productivity and keep labour costs within budget.

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

• Coordinate all marketing requirements with Marketing team and VP of F&B.

• Able to work night shift, weekend and public holiday

Requirements:

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Be dedicated to customer satisfaction and a great customer experience.

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Key Responsibilities:

Fee Proposals & Tender Documents:

• Prepare fee proposals and tender submission tailored to various stakeholders, including clients, consultants, contractors, and vendors.
• Review contract documentation to ensure alignment with company policies, industry standards, and legal requirements.

Contract Lifecycle Management:

• Manage the complete contract lifecycle, from initiation to execution, implementation, and closeout.
• Track and ensure fulfilment of all contractual obligations, including deliverables, milestones, and payment schedules.
• Maintain an organised system for contract documentation, ensuring all records are current and easily accessible.
• Monthly reporting of the status of projects.
• Identify, assess, and mitigate potential risks associated with contracts.

Internal Collaboration and Support:

• Collaborate with internal departments, including design, finance, and project management, to gather necessary information and ensure compliance with contractual obligations.
• Facilitate clear communication between internal stakeholders to ensure alignment and understanding of contract requirements.

Qualifications:

• Diploma / Bachelor’s degree in a relevant field, such as law, quantity surveying, or building.
• Minimum of 8 years of experience in contract management, preferably within the architecture, engineering, or construction industries.
• Strong understanding of contract law and industry standards.
• Proven ability to manage multiple priorities and work under pressure.
• Exceptional attention to detail and strong analytical skills.
• Proficiency in contract management software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

TCM knowledge is required

willing to work on weekends and public holiday

willing to work more than two years

customer relationship management

2 years and above relevant working experience

skills to communicate well with customers and co workers

answering calls and arranging working hours very well

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5-day work week with 14 days of annual leave, staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To perform check-in and out duties
• To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards
• To manage guest requests and enquiries professionally
• To perform cashiering duties and check all guest's bills before presentation to guest upon checking out
• To assist in the incoming calls efficiently and to connect to the respective guests or department
• To assist on the wake up calls
• To ensure effective communication via daily briefings
• To work closely with other departments and co-workers as part of our team
• To fulfill any other duties assigned to him/her

Requirements:

• Singaporeans and PR only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE 'O' Level or equivalent
• Knowledge in Opera PMS is preferred
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 17 Aug 2024.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description & Requirements

- Identify the needs and extend professional advice and solutions to customer

- Conduct sales pitch to the customer and convert them into a long-term customer

- Provide exceptional customer experience and maintaining a high level of service standards

- Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly

- Provide professional body analysis and recommend a suitable range of treatments to customer

- Engage and establish relationships with the customer from the daily-assigned pool of leads

- Promoting the company’s services to the customer

- Achieve and exceed sales targets

Requirements:

- At least 5 years and above in the industry and with relevant experience.

- Possess a good learning attitude to excel in all areas.

- Good career opportunities as we are growing fast and steady.

WHO ARE WE?

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

WHO ARE WE LOOKING FOR?

The Area Manager oversees the diverse operations of 4-6 outlets, serving as a critical leader in aligning outlet goals with company strategic plans. They foster positive relationships with Kiosk Managers and teams while ensuring effective collaboration and the overall success of the outlets.

YOUR RESPONSIBILITIES

Management and Leadership:

1. Direction and Coaching:

• Provide clear, concise, and positive direction to team members, coaching and mentoring others to lead operations effectively.
• Ensure adherence to Stuff’d guidelines for service quality and food delivery.

1. Communication and Coordination:

• Act as a liaison between the HQ Corporate office and assigned outlets, disseminating information and directives to Kiosk Managers and teams.
• Coach and mentor team members across all levels within assigned outlets.

1. Performance Monitoring and Improvement:

• Review Daily Business Reports of assigned outlets, identifying problems and suggesting improvement measures to optimize performance.
• Ensure adherence to daily and monthly operational tasks, including sales deposits, inventory ordering, and administrative submissions.

Outlet Operational Leadership:

1. Efficient Operations:

• Direct efficient and accurate product preparation for prompt customer delivery, maintaining service speed guidelines.
• Evaluate existing business procedures and recommend improvements for enhanced efficiency.

1. Promotions and Maintenance:

• Ensure effective execution of sales promotions by Kiosk Managers, coordinating ongoing maintenance with HQ Corporate office for business continuity.

1. Feedback and Continuous Improvement:

• Review customer feedback and incident reports, ensuring necessary actions are taken and facilitating After-Action Reviews (AARs) for improvement.

Compliance and Safety:

1. Food and Workplace Safety:

• Ensure scheduled food audits and compliance with standard operating procedures, SFA guidelines, and adherence to FIFO principles for food products.
• Communicate and enforce safe work procedures and safety rules across all team levels, implementing risk control measures as needed.

Manpower Management:

1. Staffing and HR Oversight:

• Review weekly schedules for adequate staffing levels and coverage, managing manpower costs effectively within assigned outlets.
• Handle employees’ concerns, conflicts, and attrition, maintaining accuracy in monthly timesheet submissions and facilitating hiring for succession planning.

1. Performance Management and Accountability:

• Set challenging goals for self and team members, providing timely performance feedback, ensuring accountability, and enforcing HR policies, security, and safety procedures.

WHY JOIN US?

• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Structured and Rapid Career Progression for High Performers
• 100% sponsorship of Private Conversation Language lessons (English)
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• Nutritious staff meals
• 0% Interest loans (Up to 10x of basic salary) *

* Quantum is based on individual performance and depending on each case

The Duty Manager assists the Rooms Division Director/ Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction during the assigned shift. This role efficiently coordinates the day-to-day operation of the front desk and concierge, providing leadership at the frontline level.

What will I be doing?

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Drive departmental objectives for self and team, and work together to achieve the goal accordingly.
• To train, supervise, evaluate, counsel, and administer disciplinary for Front Office team members.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
• Analyze data and make decisions based on daily and weekly forecasts of expected arrivals and departures.
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
• Lead and motivate team members by leading by example and employing competent and consistent management practices.
• Take responsibility of the hotel as the Senior/Duty Manager in the absence of the Rooms Division Director/ Front Office Manager.
• Performs night shift duties acting as the Night Manager when he/ she is not on duty.
• Attend training where and when required.
• Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established targets.
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
• Create a warm and welcoming arrival for guests, ensuring that they feel “at-home” upon arrival.
• Check-in guests in accordance to their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and follow-up to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure that guests’ profiles and information are input into the OnQ system in a timely and accurate way.
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International.
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Ensure communication, coordination and cooperation between the Front Desk and other departments, specifically Business Development, Housekeeping, F&B and Finance Department.
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
• Ensure that the Rooms Division Director/ Front Office Manager is kept aware and up to date of operational issues.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the checklists, trace reports, high balance checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon.
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties.
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third-party payments for rooms, meetings, F&B and other.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Manage costs effectively by minimizing and controlling expenses.
• Manage and approve allowances, refunds and discounts where applicable.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Strong interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Thorough organization and supervisory skills.
• Proficient in accomplishing tasks.
• Able to work under pressure and deal with stressful situations during busy periods.
• Knowledge on hotel operating system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!