Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description:

To manage the local affliate of a China company that manufactures and distributes horizontal packing machinery worldside and grow this local affliate into the Chinese company's international arm.

Requirements:

1. strong background in the sales of horizontal packing machinery. A minimum of 8 years of experience in the industry is preferred, and this should be coupled with a proven sales record.

2. technical knowledge of horizontal packing machinery is a necessity so as to function well in the position

3. a strong command of the Chinese language is a fundamental requirement as there has to be incessant liaison with the Chinese company. English language capability is also required so as to be able to transact with the many international clients.

3. having access to an existing sales and distribution network for horizontal packing machines is to be preferred.

An established wellness beauty group is seeking an experienced Branch Manager. If you are interested, feel free to apply!

• Ensure that the outlet operates effectively, adhere to company policies and procedures.
• Monitor and analyze performance metrics such as revenue, customer satisfaction, and staff productivity and implement strategies to improve results.
• Develop and execute strategies to achieve and exceed overall sales targets and revenue goals.
• Uphold and enforce the Company’s commitment to delivering exceptional customer service.
• Address customer feedback, complaints and concerns promptly and effectively, working with the team to find solutions that exceed customer expectations.
• Lead, motivate and mentor team members
• Set clear performance expectations, conduct regular performance evaluations and provide feedback & coaching to enhance team members’ skills and capabilities.
• Foster a positive and collaborative work environment that promotes teamwork, growth and a commitment to excellence.
• Leading the outlet staff in philosophy learning and application so as to enhance team efficiency
• Achieve outlet monthly sales target

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

NASDAQ Listed | SEA Startup | Regional and Leadership Opportunity

Job Description:

As the Online Manager, you will play a pivotal role in leading and executing best-in-class social platforms, .COM, and eCommerce initiatives to drive adoption and deliver a market-competitive consumer experience.

Reporting directly to the Cluster General Manager, you will be responsible for spearheading the business growth of the digital commerce ecosystem in selected markets within Southeast Asia.

Key Responsibilities:

•Creating and implementing a comprehensive digital and e-commerce roadmap aligned with business objectives.

•Analysing competitors and market trends to identify areas for acceleration in digital touchpoints.

•Driving collaborative initiatives with external digital platforms to elevate brand equity and capitalise on mega campaigns.

•Managing relationships with enablers/platforms, negotiating and implementing agreements, and monitoring agreed objectives.

•Leading digital content, email marketing, SEO, SEM, and online advertising in partnership with agency support.

•Developing robust e-shopper engagement plans and CRM strategies to accelerate growth.

•Conducting always-on monitoring to enhance UI/UX through data analytics.

Requirements:

•A degree in Marketing, Business, or a relevant discipline.

•Min 4-5 years of relevant experience in managing online e-commerce vendors/platforms and digital marketing, with regional e-commerce management background considered a plus.

•Expertise in online analytics and reporting tools (e.g. Shopify Apps, Google Analytics).

•Outstanding leadership and project management abilities.

•A background in social commerce, progressive performance marketing, site merchandising, and e-commerce experience.

•A proven track record of B2C .COM sales and a strong business acumen for online commerce.

•Familiarity with CRM systems or marketing automation tools.

Join Our Team:

If you are passionate about driving digital transformation in the beauty and wellness industry and possess the skills and experience outlined above, we invite you to apply for this exciting opportunity to be part of our dynamic team. Join us at Waldencast and contribute to shaping the future of conscious, purpose-driven brands.

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation
• Oversee nightly operations, ensuring exceptional guest experiences and smooth hotel functioning
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests
• Lead and support all Guest Experience Initiatives within the property
• Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel
• Maintains close relationships with guests throughout their stay to foster loyalty
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution
• Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Responsible for accuracy and timeliness of submission of night/financial reports on a daily basis
• Responsible for running night audits
• Ensure compliance with hotel policies and procedures, contributing to a safe and welcoming environment for all guests

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Attachment Description

The trainee will be responsible for the growth of business and will work with their sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with the director/ceo.

Specific Responsibilities

1. Create a growth strategy that prioritizes both monetary gain and client delight.

2. To find new markets and client demands, conduct research.

3.Set up meetings for business with potential customers.

4, Promote the business's goods and services by anticipating or answering the goals of customers.

5. Draft sales contracts while making sure they follow the legal requirements.

6. Maintain records of your purchases, income, bills, etc.

7. Give dependable comments and post-purchase assistance.

8. Create enduring connections with both current and potential clients.

9. Train entry-level employees to become valuable salespeople.

Technical Skills and Competencies

1. Social Media and Email Marketing

2. Lead Generation

3. Product Knowledge Training 4. Communication and Organizational skills 5. Clients Management

6. Customer service

7. Planning and Development

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

Assistant Tax Manager

Location: Robinson Road
Working Days: 5 days (Mon-Fri)
Working hours : 9:30AM - 6PM
Upon confirmation:
Can choose 8:30AM - 5PM / Default hours
Salary : $5,000 - $6,500

Overview:

We are a professional firm offering Accounting, Tax, Corporate Secretarial & advisory services and we specialize in Marine, Investment Fund, Real Estate & Crypto industry.

Job Description:

a. Corporate Taxation

• Support clients on taxation services as follows:
• Analyze Financial Statements & GL to identify strategies to minimize client’s tax costs, ensure tax compliance and accurate tax filing
• Preparation of corporate tax computations for clients from various industries
• Preparation of ECI and Form C/C-S and the filings to IRAS
• Preparation and filings of withholding taxes to IRAS
• Preparation of application of COR for DTA
• Research on various tax matters
• Any other ad hoc works related to corporate tax

b. Individual Taxation services

• Prepare the computation of clients’ individual taxes, preparation of IR8A and IR21 tax clearance
• Responsible for the e-filing of tax return to IRAS
• Preparation of AIS data

c. Supervisory role

• Coach and provide guidance to Senior / Tax Associates and Tax Interns
• Review tax computations and tax related work prepared by Senior / Tax Associates and/or Tax Interns to ensure accuracy and timely submission

d. Handle tax inquiries and audit from IRAS

e. Responsible for the transfer pricing documentations / projects

f. Assist Managers for any other tax related engagements and/or projects as assigned

g. Provide tax advisory services to clients

h. Administrative functions of tax assignments

Requirements:

• Candidates must possess a Degree, preferably in an accounting/business/tax-related field.
• Minimum 6 years of experience in Singapore Corporate & Individual tax compliance, with coaching / supervisory experience.
• Good knowledge in Singapore Tax system and rules
• ATP / ATA holders are advantageous.
• Those with prior experience in professional service firm is advantageous

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

AssItant Procurement Manager

Report to: General Manager

Salary Range: $3800 - $4800

Min Qualifications / Experience:

Diploma/Degree holder with 7-10 years of relevant experience

Job Skills Required:

Purchasing skills and well-versed with materials specifications

Responsible for/authorised to:

a) Responsible for the efficient management of Procurement Department and ensure all purchases are made at the best price and terms with the required quality.

b) Supervise a team of purchasing personnel.

c) Procurement planning and controls to ensure timely delivery of materials and services.

d) Review outstanding orders fortnightly.

e) Maintain a list of approved reliable vendors and subcontractors and evaluate their performance periodically.

f) To set up and maintain the catalogue library and price records.

g) Ensure proper control, issue and implementation of Procurement procedures.

h) Check all Purchase Orders worksheets before issuance of official Purchase Order.

i) Verify and approve Purchase Order before joint submission to General Manager for approval.

j) To arrange for sub-contracting and purchasing committee with the relevant department representatives to evaluate and select contractors and suppliers.

k) Maintain and update price records for quotations for tender purpose.

l) Monitor and update overseas materials status.

m) Broaden the supplier base and continuous qualification / auditing of new sources of vendors and subcontractors.

n) Any adhoc assignments given by General Manager.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a manager for the IFRS17 team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise-wide IFRS17 project.

What will you do:

• To project manage and coordinate actuarial IFRS17 teams to deliver IFRS17 project.
• Develop and maintain project plan to monitor, track progress and escalation of risks.
• Develop IFRS17 requirements that integrate data, actuarial models & accounting solution for financial reporting and business planning.

What we provide:

• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard.
• This role will provide you the opportunity to lead a team within Actuarial and be exposed to Chief Actuary and Senior Management.

What we require:

• 5 to 10 years of work experience in actuarial function, preferably in financial reporting.
• Bachelor Degree in Actuarial Science
• Good progress in actuarial exams.
• Strong in project management and able to communicate in simple and concise way to stakeholders.
• Technical, sensitive to details and ability to apply critical thinking.
• Adaptable and open to a dynamic working environment and willing to explore new ways of working.

6 months Contract Part Time Food (Lab) Assistant - 3 Days Per Week

*STARTS IN JUNE*

Salary: $12/hour

Working hours: 8am – 5.30pm (3 days per week) – that 3 days can discuss with Hiring Mgr during interview

Job Scope

• To assist Product Developer in lab trial work incl. raw material batching, processing/cooking, data recording, file keeping
• To support lab maintenance duty (light duty); e.g material (raw/pack) management (receiving, storage, expiry), kitchen device calibration mgt,.
• Maintain Flavour Compliance documents and keep master file up to date
• Sample reception/dispatch
• Contribute to SOP upkeep

Requirement

• Min GCE N/O Level
• Interest in food science field
• No prior experience needed

Interested candidates please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

EA Personnel Name: Fong Hsin Ting Jessica (Jacqueline)

EA Personnel No: R21103226

Recruiter Ref code: #HFT

Our client is in Education industry. They are looking for a Enrolment Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Scope:

• Acquire leads for Corporate and SME sectors through direct engagement via various channels

• Convert potential leads into corporate clients for our training programmes and solutions

• Achieving and exceeding sales and profit targets, and reaching targets and goals set

• Support outreach related activities

Requirements

- Min 3 years of business development experience with proven track record

- Diploma and above

· Familiar with structure steel works.

· Manage construction activities and progress independently.

· Able to understand structural drawing, specifications, and requirements.

· Supervise structural/architectural works, co-ordinate with client's representatives.

· Assist Project Manager in the day-to-day operations.

· Resolve design site problems encountered during the construction period.

· Ensure the quality of work.

· Oversee quality control and safety and health matters on site.

· Attend project meetings.

· Other ad-hoc tasks within the Manager’s capability.

· Well-versed in English and Mandarin.

· Min 4 years of working experience.

· All applications to be strictly via emails.

Job Duties and Responsibilities

• Responsible for the day-to-day operation of the building / condominium.
  Supervise and coordinate all maintenance and administrative staff assigned to the building / condominium
• Carry out all maintenance functions to the highest standard expected for the client and the subsidiary proprietors.
• Leads a team of personnel of providing maintenance, finance, security, fire safety and car park management.
  Ensure all contract works/ routine servicing are carried out accordingly as specified in their contracts agreement.
  Review all contracts, agreements and insurance before their expiry and recommend renewal or call for quotation / tender
  Co-ordinate council meetings and general meetings.
• Perform other duties as assigned by the Executive Director

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Our client is a Government Linked Company in the Recreational and Entertainment industry. They are looking for a Assistant Manager (L&D) to assist their team.

Job Responsibilities:

A. Talent Management

• Implement the Talent Management Framework, encompassing talent identification and maintenance of the talent database.
• Coordinate talent development programs to nurture identified talents.
• Oversee succession planning in collaboration with the Senior Management team and relevant stakeholders.

B. Learning and Development

• Ensure impactful and engaging learning delivery to enrich the learning experience for all participating staff.
• Facilitate negotiations and communication with external training providers regarding learning and networking programs.
• Develop policies related to organizational development and training, such as workforce planning and competency development.

C. Employee Engagement

• Implement initiatives and programs aimed at fostering positive employee relations and engagement.
• Supervise staff communications to ensure timely and accurate dissemination of HR information.

Job Requirements:

• Bachelor's degree in a relevant discipline.
• Minimum of 5 years' experience, preferably in a similar capacity.
• Proficient in MS Office applications (PowerPoint, Excel, & Word).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Details:

• Employment Type: Full-Time
• Industry: Fashion Apparel/Footwear
• Work Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m.
• Monthly Base Salary: Up to SGD 5,000 per month
• Work Location: MacPherson, Singapore

Key Responsibilities:

• Monitor, review, consolidate, and analyze sales performance of product categories to maximize sales and manage inventory efficiently.
• Complete assortment analytics to develop seasonal category strategies and assortment plans as directed by the Merchandising Manager.
• Monitor and analyze sales, stock levels, months to clear, and stock aging to make appropriate recommendations at both the individual SKU and brand levels.
• Achieve key performance metrics for product categories.
• Plan and monitor purchases in alignment with regional guidelines.
• Maintain appropriate and effective merchandising standards, including replenishment, consolidation, and proper SKU count in stores.
• Monitor market competition and purchases to date vs. target purchases to proactively suggest and initiate corrective actions.
• Prepare and analyze weekly, monthly, and seasonal merchandising and buying reports to optimize sales, margin, and inventory management.
• Assist in managing and leading the Merchandising team.

You will need: -

• Educational Background: Diploma/Degree in Retail/Fashion/Business or equivalent.
• Experience: Minimum of 5 years in a similar managerial position in the fashion apparel/footwear industry.
• Technical Skills: Strong analytical skills, proficiency in Microsoft Excel, and ability to work in a fast-paced environment.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Roles & Responsibilities

• Manage, supervise, and coordinate daily hotel operations, ensuring adherence to established standards for optimal guest satisfaction.
• Train and supervise Front Desk staff in reception and cashiering procedures, assigning tasks as needed.
• Continuously monitor and evaluate Front Desk operations, policies, and procedures, proposing improvements to the Management.
• Conduct thorough investigations of irregularities, undesirable guests, and room occupancy discrepancies.
• Maintain overall cleanliness and condition of the hotel.
• Stay well-informed about hotel facilities to address guest inquiries.
• Handle complaints, incidents, or accidents occurring in the hotel as necessary.
• Ensure smooth check-in and check-out processes during peak hours.
• Implement effective room inventory control to prevent overbooking and maximize revenue.
• Adhere to safety policies, promptly reporting accidents for safety maintenance.
• Rehearse, implement, and enforce emergency procedures for guest and employee security.
• Enforce Hotel Licensing Regulations and comply with existing laws for guest and property safety.
• Enforce hotel security and anti-vice procedures strictly.

Requirements

• Minimum 1 year of relevant experience in the hospitality industry.
• Well-groomed with a cheerful disposition.
• Calm, efficient, and able to work well under pressure.
• Passionate about delivering exceptional guest service.
• Proficient in Microsoft Word, Excel, and Outlook.
• Willingness to work rotational shifts, weekends, and public holidays.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Have more than 5 years of experience in Tuina and massage,understand the basic knowledge of Traditional Chinese Medicine and can apply it in practice.

Be familiar with using Chinese and English to communicate with customers, and those who can speak dialects are preferred.

Be able to coordinate the relationship netween colleagues in the department and promote harmonious cooperation among everyone.

Responsibilities:

1. Strategic Planning: Develop and implement strategic plans to achieve organizational objectives. Identify opportunities for growth and improvement in current processes.
2. Team Leadership: Lead and motivate teams to achieve departmental goals. Provide guidance, support, and mentorship to junior staff members. Foster a collaborative and productive work environment.
3. Operational Management: Oversee day-to-day operations, including budgeting, resource allocation, and performance tracking. Ensure efficient utilization of resources and adherence to company policies and procedures.
4. Project Management: Manage key projects from initiation to completion, ensuring deliverables are met on time and within budget. Coordinate with stakeholders to define project scope, objectives, and timelines.

Requirements:

1. Experience: Minimum of 5 years of experience in a managerial role, preferably in a related industry. Proven track record of successfully leading teams and driving business results.
2. Leadership Skills: Strong leadership abilities with the ability to inspire and motivate teams. Excellent decision-making and problem-solving skills.
3. Communication: Exceptional communication skills, both verbal and written. Ability to effectively communicate with diverse stakeholders at all levels of the organization.
4. Adaptability: Ability to thrive in a fast-paced, dynamic environment. Flexible and adaptable to changing priorities and business needs.
5. Team Player: Collaborative mindset with a commitment to teamwork and cooperation. Ability to build and maintain positive relationships with colleagues and stakeholders.

Jobscope:

• Own ultimate responsibility for successfully meeting or exceeding sales goals
• Work collaboratively with the sales team to assess current projections
• Collaborate with marketing team to creatively reach more potential customers
• Work in a hands-on fashion, building the team—provide motivation and inspiration.
• Cultivate and deepen client relationships and partnerships that add value
• Building the team—provide motivation and inspiration
• Continually assess our marketing techniques and their efficacy in affecting sales.

Requirement:

• Exceptional communication and presentation skills
• Driven and committed to success while maintaining integrity
• Solid computer skills and awareness of web-based marketing and social media
• Able to be persuasive and procure buy-in from upper management
• Evidence of ability to innovate and implement change successfully
• Transformative approach to leadership that inspires and empowers others

kindly send your resume to Jasmine +65 91162788

https://t.me/fastrecruitmentsg

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