RESPONSIBILITIES
Processes
· Responsible for creating all communications and training content for areas within Enterprise Change Management (ECM) team. This covers areas including governance standards, assurance, and tooling, as well as other ad-hoc communications required as directed by the Head of ECM.
· Types of material will include, but not be limited to, training decks, videos, infographics, senior management presentations and emails to different stakeholder groups from senior management to project team members. For each request be able to tailor the content and style of output to meet the needs of the audience.
· Be able to easily grasp communication/training requests from ECM team members, mock up content and present back for feedback. Work with stakeholders to agree timelines for distribution, creating and owning communication project timelines where required.
· Be adept at managing own workloads and delivering high quality training & communications output within aggressive timelines. Be able to re-prioritise workloads to accommodate urgent requests when required.
· Ensure all content meets Bank branding standards and is displayed in a professional and easy to digest format.
· Investigate Bank tools and software to ensure each communication is delivered in a medium appropriate to its end users.
· Support, and where required deliver, training to end users, ensuring that material has been pre-vetted by focus groups to ensure it is accurate and easy to digest.
· Generate forward looking communications calendar for key known events, to ensure that end users receive the right balance of communications.
· Build suite of templates and upskill wider members of the team to utilise them to assist with communications.
· Manage the administration of distribution lists, and Pulse sites where applicable, to ensure messages reach the correct people.
· Leverage best practice to create & maintain a document repository which unlocks the full potential of Confluence, ensuring that end users are quickly able to locate training/documents in minimal clicks.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Head, Enterprise Change Management
· Group Transformation Office Management Team
· Portfolio Heads
· QPR Coordinators
· Second and Third Line Assurance Teams
· Project management community - Clarity end users
Other Responsibilities
· Embed Here for good and Group’s brand and values in Enterprise Change Management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
· 5+ years of experience in Change Management / Communications / Training within the financial services industry .
· Be adept at managing own workloads and delivering high quality training & communications output within aggressive timelines. Be able to re-prioritise workloads to accommodate urgent requests when required.
· Be able to easily grasp communication/training requests from ECM team members, mock up content and present back for feedback. Work with stakeholders to agree timelines for distribution, creating and owning communication project timelines where required.
· Confident at managing all aspects of Change Management including, but not limited to, communications and Q&A, training, business readiness activities, stakeholder management, query/defect analysis and resolution.
· Working knowledge of Confluence and clarity is preferred
· Good proficiency in business communication language.
Role Specific Technical Competencies
· Confluence
· Clarity
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
