Total 24,217 quality assurance manager job vacancies in Others category in Singapore

Responsibilities:

• Check the materials and work in progress to ensure compliance with specified requirements and safety regulations.
• Lead and coordinate with the site engineers, site supervisors & project manager for site activities.
• Conduct daily site inspection and supervision of deep excavation/mined and bored tunneling works.
• Review and prepare method statements for submission to client.
• Monitor and track site progress, manpower mobilization and equipment deployment.
• Ensure job safety analysis and site safety compliance.
• Prepare work progress report.
• Plan the construction schedule and coordinate various subcontractors to ensure work runs smoothly.
• Cost monitoring for the site activities
• Responsible for Traffic Staging & Sustainability Objectives
• Prepare and execute Early Works & Temporary Works (Including Land Access)
• Prepare report and method statement whenever necessary.
• Handle stakeholders relationships with a collaborative approach.
• Civil Construction- Earthwork, Concrete and Steel Structures,Diaphragm walls, Earth Anchor,Piling,Girder etc

Requirements:

• Degree in Civil Engineering recognised by the PE Board or equivalent
• Minimum 15 years of experience in construction industry with at least 12 years of experience in Road or Civil projects in an EPC main contractor capacity handling mega infrastructure project.
• Minimum 5 years of construction experience in LTA projects in as a construction manager or equivalent capacity
• Meticulous with leadership/problem-solving skills/qualities.
• Good communication and interpersonal skills.
• Capacity to handle pressure.
• 6 days work week and ability to work on weekends if needs arise.
• We regret to inform that only shortlised candidates will be notified.

ACRE is an award-winning multi-disciplinary brand and strategy consultancy that creates brand identities, spaces, objects and experiences. We are looking for a key personnel in the team – the Studio Manager.

You’ll be part of a close-knit and dynamic team that counts the likes of CIMB Bank, Banyan Tree, Mandarin Oriental, PPP Coffee, Manhattan Bar and OATSIDE as part of their client roster. We value mentorship and personal/professional growth at ACRE and pride ourselves on a people-first culture.

Successful candidate(s) will have exceptional organizational and time management skills, with the ability to juggle multiple tasks and deadlines in a dynamic studio environment. A natural problem solver with good leadership capabilities, the ideal candidate will be a people-person. An interest in the design and consumer industries is essential, and experience in managing workflows, resources, and client relationships in a creative or agency setting is key. We are looking for individuals who are independent and self-motivated, pay strong attention to detail and possess endless curiosity.

This is a part-time 3-day work week, hybrid role.

Key Responsibilities

• Admin related matters including:
  • Propose and implement office procedures and admin systems
  • Manage office assets, equipment maintenance and procurement needs
  • Manage the office space (i.e. liaising with cleaners, refilling pantry snacks, ensure general neatness of office)
• Maintaining office condition and equipment maintenance (e.g. Computers)
• Tracking and follow-up of invoice payments for projects
• Overseeing the office expenses through tracking reports
• Reconcile Xero accounting systems and work with accountant for filings
• Prepare monthly and quarterly reports
• HR related matters including:
  • Manage the hiring process, including recruiting, hiring, and onboarding of interns and employees
  • Manage all company policies and procedures and ensure compliance to all statutory or regulatory requirements (where required)
  • Ensure all employee documents are neatly organised and maintained
  • Managing company activities and staff welfare
  • Provide general administrative support to the Company and employees
  • Check Employee payroll and claims (working with our accountants, using the platform HR Easily)

Requirements

• Self-motivated, independent
• Team player with excellent interpersonal and communication skills
• Fluent in English
• Strong in organizational skills and administrative skills
• Proficient in Microsoft Office, Google Suite
• Able to use the computer, email systems, Xero platform and HR Easily (training can be provided for Xero & HR Easily)

Interested candidates are invited to apply via email to [email protected]. Please note that only shortlisted candidates will be notified.

Reporting to the Area Manager, your responsibilities include but are not limited to:

• Manage and ensure smooth operation of the food court (aircon/ non-aircon)
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows
• Provide development plans to team members in accordance with the company's KPI
• Identify relevant courses for the team members
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line
• Propose activities according to market needs
• Provide yearly sales budget proposals for the outlet
• Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors
• Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions
• Liaise with landlords on building matters, joint promotions and events
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls
• Conduct regular checks on food quality and provide feedback to licensees
• Ensure selling prices of stalls according to licensee agreements
• Assess and provide evaluation of subcontractors' performance
• Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence
• To plan and carry out M&E works according to schedule

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Administration

• Planning work schedule of the team
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance
• Handle disciplinary issues, grievances, disputes and work tension among the team
• Handles the termination procedures as per company’s guideline
• Effectively communicate company policies and procedures to team members, licensees and contractors etc
• Accountable for outlet float money, petty cash and daily sales collection
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in
• Timely submission of outlet reports
• Ensure proper cost control on all expenses according to budget
• Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements
• Any other assigned tasks

Qualifications & Requirements

• Preferably with Diploma in F&B, supply chain or related courses
• Preferably with at least 3 years’ supervisory role in F&B sector
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships

Our client, a leading retail bank is looking for highly driven sales personnel to join their expanding team.

Key Responsibilities:

• Primarily serve individual retail customer and advise them on various personal banking and financial products and services.
• Seek opportunities to engage customers through branch banking touch points, tele-appointments, and/or outreach programs.
• Possess sound financial knowledge and provide holistic financial planning advice to customers.
• Good understanding of banking regulations and to adhere to rules and guidelines when conducting business.
• Always conduct yourself professionally and deliver service standard as prescribed by the Bank service values.
• Achieve a balanced scorecard set by the company.

The ideal candidate will possess the following:

• Diploma/ degree in any discipline
• Willingness to work on a flexible schedule that includes weekends
• Passion for banking and wealth management
• Excellent communication and listening skills
• Confidence and Presentation skills
• Ability to explain complex information clearly and simply

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [email protected]. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

Key Responsibilities:

• Oversee daily restaurant operations, ensuring exceptional service standards.
• Manage and train staff, fostering a positive and professional work environment.
• Develop and execute strategies to increase revenue and customer satisfaction.
• Monitor budgets, control costs, and optimize financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Build strong relationships with customers and stakeholders.

What We’re Looking For:
✔ Proven experience as a General Manager or in a similar leadership role within the restaurant industry.
✔ Exceptional organizational and leadership skills.
✔ Strong business acumen with a focus on profitability and growth.
✔ Ability to inspire and motivate a diverse team.
✔ Fluency in English and Cantonese is a plus.

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

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- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

Job Description

We are recruiting for a Portfolio Manager role for a new launch next year. The new fund invests in private equity companies primarily in South East Asia, mainly focus in pharmaceutical industry.

The Portfolio Manager will take the leading role in conducting strategy and market research, developing investment recommendations, negotiating terms and executing fund investments. Also, this role will be responsible for periodic communication with external investors and marketing/fundraising activities.

Given the nature of the strategies covered, the role requires a strong analytical background. A familiarity with investment structuring and derivative instruments is a plus. It is essential that candidates possess the ability to develop and test investment opportunities, as well as engage constructively with our external partners and internal stakeholders. Considering it is a senior position, the candidate must possess a sense of ownership, with well-rounded skills from fund investment, operation, investor relation etc.

Role-Specific Accountabilities

• Portfolio management skill is a must
• Conduct the day-to-day monitoring and analysis of existing external managers (including building robust and flexible tools to support the process)
• Evaluate key exposures and risk factors of investments
• Research and formulate views on hedge fund strategies and their performance during various macroeconomic regimes
• Lead the discussion in the team’s weekly research meetings, investment and strategy recommendation meetings and contribute to the investment decision making process
• Work on research projects related both to micro position level analysis as well as macro top-down portfolio strategy and construction
• Communicate with existing investors on regular basis, participate in fund raising event and liaise with various counterparties for first handed industry dynamics

Qualifications

• Preference for candidates with investment experience particularly in the pharmaceutical industry and degrees in Economics, Business or Commerce, and Finance. A Master’s degree would be advantageous.
• Previous portfolio management experience is preferred
• Strong research and analytical skills
• Relationship management experience
• Solid, demonstrated communication skills (oral and written), as well as strong presentation skills
• Ability to meet deadlines and work well under pressure
• Professionalism and integrity
• Flexibility, adaptability, initiative and creativity
• Team player who enjoys a high performance culture
• Willingness to travel
• Candidates must exhibit conduct consistent with our guiding principles of integrity, partnership and high performance

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

• Long-term planning to support the company’s goals
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

Job Responsibilities:

• Manage the day-to-day operations performed by the Payroll team and ensure timely and accurate salary payment and statutory reporting in compliance with regulatory requirements.
• Handle and process payroll, overtime claims, incentives, reimbursement and allowance payments.
• Oversee processing of payroll changes and system upgrades.
• Responsible to generate Payroll Reports, or any other payroll-related reporting & respond to statutory queries.
• Able to liaise with the client & perform payroll service as per their specifications and respond to their queries.
• Attend to internal and outsourced staff's queries on payroll-related matters.
• Reconciliation of payroll records, data verification and administration.
• Any other payroll tasks and projects as assigned.

Job Requirements:

• Bachelor’s degree in business administration, Accounting, Human Resources, or related field.
• Minimum 5 years of hands-on experience in payroll processing using various HR softwares.
• Prefer candidates with regional payroll experience who can manage a team and contribute to payroll system improvements.
• Demonstrate strong leadership skills with the ability to connect effectively at all levels.
• Highly meticulous and with an eye for detail.

We seek a dynamic and experienced Manager to oversee daily operations, streamline processes, and ensure departmental efficiency. The ideal candidate will have strong leadership skills, a knack for problem-solving, and a proven ability to manage budgets, teams, and resources effectively.

Key Responsibilities:

• Applicant must Manage and control daily work operations at Mechanical and Electrical project sites of Fusion Engineering & Services Pte Ltd at various locations in Singapore (Construction and plant maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site to work towards Zero LTI
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.

Roles & Responsibilities

Requirements

* Proven experience as Manager or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Duties and Responsibilities:

· Serve as the technical expert for detailed design and construction aspects of the project

· Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers and contractors

· Perform expediting actions in sourcing technical information, submission of data/method statement for installation, delivery and transport of materials/equipment, storage and issuance for site installation works

· Prepare detailed installation plans, methodology, processes and procedures for support of construction team

· Propose and oversee timelines for engineering proposals and submissions are met

· Check and confirm the accuracy of submissions from contractors, vendors and suppliers for the work to be performed, coordinate and ensure approvals are received from client in timely manner

· Set up procedure and processes in monitoring and tracking of engineering related documentation throughout project lifestyle

· Communicate and collaborate with other managers, suppliers, and contractors

· Prepare and deliver various installation/erection or construction related presentations, both internally and externally

Requirements and Qualifications:

· Analytical and mathematical mind, capable of evaluating and solving various complex problems

· Leadership skills necessary to manage and develop a teamwork ethics

· Organizational competencies and project management skills to keep project, processes, and the entire engineering tasks on track

· Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

· Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

· Ability to work independently as well as part of a team

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

• etermine annual unit and gross-profit plans by implementing marketing strategies
• Analyze sales trends and results
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
• Project expected sales volume and profit for existing and new products
• Implement national sales programs by developing field sales action plans
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
• Manage, develop, coach, control, and motivate the sales force to develop their skills to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
• Ensure targets are delivered through people management, performance review, reward, and individual recognition

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Japanese F&B company with 120 stores in Japan, Singapore, Thailand, USA seeking

Assistant General Manager (kitchen and service, must work in store) for 3 outlets

Job description:

1. Assist Managing Director in working in, operating, scheduling, hiring and supervising existing stores

2. Assist store operations and inventory management, hiring and cost management

Skills needed:

1. Fluency in Japanese, English

2. Experience and knowledge of profit and loss and financial statements

3. Kitchen and service experience

5.5 to 6-day work week with some travelling over some weekends.

About the company

My client is a leading global ICT company with a strong presence across Asia and other international markets.

They are known for providing a comprehensive range of services including advanced telecommunications, digital services, cloud solutions, and cybersecurity, catering to both businesses and consumers.

As part of their expansion they are looking for a Partner Development Manager with the key responsibilities to lead strategic partnerships, drive contract negotiations, and develop go-to-market (GTM) strategies for emerging markets and new products.

About the role

Reporting to the Director of Business Growth, your responsibilities would includes

• Identify and establish relationships with key cloud partners, vendors, and resellers to expand market presence in emerging markets.
• Collaborate with partners to align goals, develop joint business plans, and ensure successful execution of initiatives.
• Design and execute innovative GTM strategies for new products and services in collaboration with cross-functional teams.
• Partner with marketing and product teams to drive adoption and awareness of cloud solutions in target markets.
• Lead negotiations for partnership contracts and commercial agreements, ensuring alignment with company objectives and partner expectations.
• Monitor and manage contractual obligations and performance metrics to maximize value for all stakeholders.
• Track and report key performance indicators (KPIs) to assess the effectiveness of partnerships and GTM strategies.
• Provide regular feedback and insights to stakeholders to refine approaches and achieve revenue goals.

Skills and experience required

• 4+ years of experience in partner management, business development, or a related role in the cloud computing or technology industry.
• Strong understanding of cloud solutions, market trends, and the partner ecosystem.
• Excellent negotiation, communication, and interpersonal skills.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977).

Looking for an accounting manager for a globally growing retail company!

【Job Role】
As the head of the accounting department, will be responsible for managing several subordinates.

【Requirements】

• Experience in accounting audits, tax calculations, and GST/CIT declarations
• Sufficient knowledge/experience in general accounting, FP&A, and cost accounting
• Business level English is essential (necessary for internal and external communication)
• Business level Japanese (preferred, even better if you can use it for internal communication)
  

【Others】

• Salary: Around S$5,000 to S$6,500 + AWS + performance bonus (depending on company and individual performance)*Salary is negotiable if you are hired as a Senior Manager based on your experience.
• Number of : Starts on 10 days
• Working hours: Monday to Friday, 9:00 am to 6:00 pm (expected to be at work every day)

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary ton naoko.ishii@jac-recruitment.com

I regret to inform that only shortlisted candidates will be contacted by JAC consultants, thank you for your understanding.

JAC Recruitment Pte. Ltd.

1 Raffles Place #42-01, One Raffles Place, Tower 1, Singapore 048616

Tel: 6323 4779 / 6411 0335 Name: Natsumi Sugimoto

EA Personnel Registration Number: R24122374

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

Job Description:

• Ensure at all times that fire safety requirements contained in the Emergency Response Plan are complied with;
• Supervise the maintenance of all fire safety works in the premises;
• Ensure at all times that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code;
• Conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises;
• Prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises; (ii) conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner;
• Ensure that all occupants are familiar with the means of escape located within the premises;
• Prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies;
• Train the occupants in the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies;
• Co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies;
• Conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for those premises;
• Prepare and implement the Arson Prevention Plan for the premises;
• Organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment;

Requirement:

• Must have valid Fire Safety Manager certification
• Preferably with 2 to 3 years' experience as a Fire Safety Manager or related experience in a similar capacity
• Proficient in Microsoft Word, Excel and Powerpoint