Total 28,546 service operations manager job vacancies in Others category in Singapore

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

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Key Responsibilities

• Work closely with the Director of Digital and various teams to accelerate the Group’s eCommerce business, with a strategic and sustainable business model that will primarily selling digitally via brand.com.
• To succeed, strong collaboration is needed across all the functions in the zone and country, such as Communications, Merchandising, Supply Chain, Finance, HR.
• This highly collaborative position also liaises with the Central Digital Team on Technical, Marketing, Data and Analytics, as well as Creative, and User Experience Teams to execute both near term tactical initiatives as well as longer term strategic projects.
• Accountable for e-commerce business KPIs including, but not limited to, revenue, Paid Search (SEM) and Organic traffic (SEO), conversion, AOV, Consumer Journey, inventory, etc.
• The candidate should have omnichannel and O2O experience, with a proven record of running omnichannel direct to consumer business. With this, the expectation is to establish the strategy and action plans for success.
• Be instrumental in driving revenues, both digital and in retail, via CRM, email, personalization, and segmentation.
• Proactively gather and utilize intelligence from ecommerce, digital marketing, customers, competition, and verticals to understand business risks and support the expansion and optimization of existing products and initiatives that will drive increased customer acquisition and retention.
• Guide top management with reporting and dashboards which will include tracking of key performance indicators (KPIs), traffic sources, device usage, merchandising and funnel behaviors across all markets.

Requirements

• Highly motivated individual with 6-8 years of experience with specific experience in building and driving eCommerce businesses.
• Understanding of Sales Force Commerce Cloud, Sales Force Marketing Cloud, Order Management Systems and Warehouse Management Systems, and other systems in the eCommerce technology ecosystem / or similar eCommerce platforms/technologies is preferred.
• Must have a strong and detailed view of business user requirements for proposed functionality enhancements specially for brand.com, as well as future-looking roadmap key projects.
• A leader with experience working within a global operating model, proven success managing multiple eCommerce and showroom websites.
• Excellent analytical and organization skills.
• Proven ability in communication and people management skills to manage a team.

Responsibilities

• Assist the Branch Manager & Operation Manager to ensure smooth daily operations of store
• Manage and lead a team of nail technician and customer service officer
• Responsible for achieveing optimal sales
• Oversees outlet stocks inventory and control
• Provide professional services in manicure, pedicure including nail art, gel acrylic, cuticle removal, shaping, massage, etc.
• Recommend suitable products and treatments to customers.
• Build and establish good rapport with customers.

Requirements:

• At least 1 year in nail & beauty service industry
• well-groomed
• Positive attitude, persuasive, ambitious, agressive, sales-driven
• Excellent interpersonal skills and service orientated
• Excellent leadership skills to lead and motivate staff
• Able to speak English and Mandarin is an advantage to liaise with Mandarin speaking associates
• Able to work in a fast-paces environment

EmiNET, www.eminet.com.sg

EmiNET is a regional Managed Service Provider in IT, networking, wireless infrastructure, Cybersecurity, Cloud/System/Storage. HQ in Singapore with subsidiaries in Malaysia, Indonesia, Thailand and Vietnam.

We are a strategic partner and reseller of Aruba, Alcatel-Lucent, Cisco and Cisco Meraki, Dell, HPE, Huawei, Lenovo, Microsoft, Palo Alto, Ruckus, Sophos, Symantec, Veeam, Veritas...

EmiNET is expanding its business in Singapore and regionally and is looking for energetic and committed candidates to join us.

IT System, Infra Services Manager (based in Singapore)

Scope of responsibility

• Overall responsible to achieve performance target of the service delivery & support team
• Manage a team of IT support engineers with various skillsets (Network, systems, cloud, security, desktops/laptops, OS, email……) in remote and onsite maintenance service support, problem troubleshooting, resolution, ticket creation and closing, escalation.
• Provide technical guidance, advise to the team of service delivery and support engineers
• Build highest level of Service Delivery, support competencies, unique proposition, competitive edge
• Develop, build technical excellence and competencies with certifications in Servers, Storage, Cloud & Cybersecurity
• Develop high performance remote and onsite maintenance support capabilities and procedure to achieve best-in-class service level guarantees
• Build & develop IT Managed Service Provider (MSP) & Managed Security Service Provider (MSSP)
• Build & develop AI, Intelligence Auto Alerts on existing or new IT support systems (All-In-PSA & RMM with Inventory discovery, IT automation, Remote Access, Patch Management, SLA, Billing & Invoice, integration to CRM and Financial Accounting)
• Manage trouble tickets, process and documentations for deployment, commissioning, maintenance, support
• Support RMA process for enduser customers, and manage RMA process with vendors
• Liaise with vendors/principals on all technical related matter. Escalation procedure to level 3 support by Vendors/Principals
• Build, train and transfer system/server/storage knowledge to other team members, users and stakeholders as required
• Coordinate and manage all IT change requests
• Understand all aspects of system configuration and technical/functional capabilities
• Perform user acceptance testing, troubleshooting and tests on the required systems
• Pre-sale technical support to endusers on system/server/storage/virtualization/cloud detail technical design and specifications
• Support all business reporting requirements
• Manage user profile, assigning roles, security settings, etc.
• Monitor and identify business and security risks, inefficiencies, issues and opportunities related to systems and work processes
• Manage and handling projects with relevant skillset and expertise. Including but not limited to project management, coordination, planning and scheduling with stakeholders and provide actual configuration and implementation base on the requirement and to satisfy customer needs stated out on the project scope and deliverable
• Perform any other IT support requirements
• Regional assignment relating the above if required
• New technical tasks may be assigned from time to time

Requirement

• Diploma or Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution
• In-depth, hands-on technical knowledge on Servers, Storage, Cloud, Backup, Restore
• Related certifications with Microsoft, or HPE, or Huawei, Or Lenovo
• 3 or more years experience in Servers/storage/Cloud implementation and IT Managed Services and Support
• 3 or more years of Team lead experience
• Practical knowledge in ITIL implementation, practices and processes
• Good hands-on knowledge and troubleshooting skills on IT systems, especially Cloud/Servers/Storage, OS, Cybersecurity, or Networks
• Good customer interaction, written and oral communication skills
• Ability to work with all levels, and ability to work and contribute in a team or individually

Attractive salary commensurate with experience. Able to start work immediately with short notice.

Please email your detail resume with current and expected salaries, contact number, and a recent passport-sized photograph to [email protected]

Assistant sales managers assist sales managers by overseeing the sales and developing and implementing strategies to improve company sales.

We are looking to employ a highly driven assistant sales manager to assist the sales manager. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Responsibilities

• Be an ambassador for the Brand and at all times portray a professional and customer-oriented image
• Provide excellent customer service while achieving sales target
• Assess customers’ needs and provide assistance and information on product features
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• Build productive trust relationships with customers
• Maintain and manage merchandise displays and inventory
• Perform and abide to all Operational Procedures
• Process POS (point of sale) purchases
• Team up with co-workers to ensure proper customer service
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s display)

Requirements

• A team player and must be comfortable to work in fast paced environment
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Must be able to work retail hours (i.e. shift work, public holidays and weekends)
• Minimum secondary education level
• Those with experience will be considered for Senior Positions.

Location: Orchard / Raffles City / MBS / Parkway Parade

Full Time / Permanent Part Time welcome

Click "APPLY" or WA 9672 7530

Job Description:

Ø To ensure safe and smooth day-to-day operations of vessels chartered in as well as our own vessels.

Ø To coordinate with the Ship Chartering Team for selecting appropriate vessels from the market, calculating cargo intakes, maximizing stowage, issuing instructions to on-board masters/captains and appointing shipping agents as per operations procedure and company policies.

Ø In charge of bunkering arrangement, monitoring voyage performances of vessels.

Ø To evaluate vessels, estimate voyage duration and cargo intakes.

Ø To provide the updated port information and congestion, including highlighting any possibilities of loss in terms of time or efficiency.

Ø To appoint shipping agents and work with them in respect of issuance, release and collection of Bills of Lading in accordance with operations procedure and company policies.

Ø To liaise with on-board masters/captains on voyage performance, cargo intakes, cargo operations reports and vessel safety issues.

Ø To ensure that voyages are executed and performed as per Charter Parties and on a timely basis, using the shortest safe route.

Ø To ensure that cargo operations are completed within the shortest possible time, and that vessel cargo hold space or deadweight is utilized to the maximum.

Ø To follow up with various parties on relevant documentation and settlements, including Bills of Lading, Letters of Indemnity, statement of fact, voyage logs, port disbursements and to deal with claims from counterparties.

Ø To maintain periodical liaison with Technical Ship Management Companies to ensure safe operations of fleets.

Qualifications:

Ø Bachelor’s degree with majors in Maritime, Navigation, etc.

Ø A retired veteran Captain of large dry bulker vessels or product tankers.

Ø At least 8 years of hands-on experience of shipping operations, preferably in the dry bulk sector or product tanker sector.

Ø Proficiency in both written and spoken English and Chinese.

Ø Sound communicational skills are required, especially with ship owners, cargo owners, P&I clubs, agents, etc.

Ø Strong leadership and coaching skills.

Ø Capability to work under pressure.

Ø Self-motived and a good team leader.

Ø Salary: Negotiable.

Ø Employment Type: Full time, Permanent.

Ø Career level: Management.

JOB DESCRIPTION

This role will to be responsible for the overall performance of Shipping operation and Chartering Dept. To commercially manage our own dry bulk fleet and optimize earnings and ensure safe and smooth day-to-day operations of vessels. Will report to the CEO, and play a leadership role and overlook Shipping operation and chartering department.

REQUIREMENT

1. Bachelor’s degree and above in Marine Navigation /Maritime Studies, etc.

2. Sailing experience on dry bulk carriers (cape size) as Captain;

3. At Least 12 years of ship operation and chartering experience in dry bulk sector;

4. Thorough understanding of the cyclical dry bulk chartering market;

5. Thorough knowledge of chartering and operations software, such as Veson Nautical’s IMOS, etc.;

6. Formal COSCO and other Chinese Fleet Group Company experience would be an advantage.

7. Good shipping contacts and relationship with clients and related community

Sound communicational skills are required, especially with ship owners, cargo owners, on-board crews, ship brokers, etc.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Assistant Sales Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

• Performing all duties of the Sales Manager in cases of absence or emergency.

• Updates managers by consolidating, analysing, and forwarding daily action summaries.

• Assist with the sales process by maintaining a fully stocked store.

• Recommend and display items that match customer needs.

• Manage point-of-sale processes.

• Maintain an up-to-date knowledge of product features and sales promotion

• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

• Update customer records in the company database as required

• Perform any other duties assigned by the director.

Assistant Sales Manager Requirements:

• High school diploma or GED.

• Bachelor’s degree in marketing, communications, or related field is advantageous.

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

• The Ability to multitask and work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• The ability to work under pressure.

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

The Social Worker is responsible for facilitating change and improving lives for individuals, families, community facing transitional challenges through the provision of social casework.

RESPONSIBILITIES / MAJOR ACTIVITIES

• Conduct casework management, including gathering information, conducting psycho-social assessment, identifying common needs and goals for intervention
• Provide basic counselling as required
• Plan, organise and implement community outreach activities, programmes and group work
• Perform evaluation and prepare reports for administrative investigation and intervention programmes
• Provide information and referral services to link Clients to appropriate social services
• Participate in research

• Possess Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution
• Possess Degree in Counselling, Psychology from an accredited institution
• Accredited as Registered Social Worker with Singapore Association of Social Workers would be an advantage
• Prior experience as a social worker would be an advantage
• Fresh graduates are welcome to apply

Personal Characteristics & Traits

• People-oriented and have good interpersonal skills
• Excellent oral and written communications skills
• Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations
• Committed and can-do attitude
• Effective report writing skills
• Team player

Job Summary

The Sprayed Concrete Lining (SCL) Manager produces all related to mining works.

Essential Job Functions:

• Responsible to excavation, support and forming of tunnels and shafts in the ground.

• Carrying out hand and machine tunnelling, pipejacking, sprayed concrete lining, shaft sinking and drilling and blasting.

• Moving and handling materials, resources and components

• Providing a constant supply of controlled materials.

• Keeping concrete mixes consistent and avoiding any blockages in the machinery.

• Guiding and controlling the movement and operation of concrete sprayers.

Minimum Qualifications/ Job Experience:

• Recognized bachelor’s degree in civil or mechanical engineering.

• Minimum 10 years relevant experience in mining of similar scale and complexity, using drill and blast mining method.

• Prior experience in working in construction site, especially in Civil Projects.

Knowledge/ Skills/ Abilities:

• Strong technical knowledge in work related to mining.

• Good verbal and written communication skills.

• Good computer skill to fulfil the job functions

• Ability to analyse and synthesize complex issues quickly.

• Ability to work well under pressure.

Job Description & Requirements

1. Ensure that the Inspection department approves fittings, ducts, water pipes, and other accessories before the installation begins.
2. Deliver all tools required for the fitting including power tools, hand tools, scaffolding, and ladder on time and in the exact numbers as mentioned in the list.
3. Prepare, apply, and get approval for the HVAC shop drawings, work method statement, MEP-coordination drawing, and project specification from the head engineer.
4. Coordinate installation schedule with team members and other departments working on the project.
5. Monitor site activities and make sure all rules and regulations are followed. Making reports on daily progress made at work and ensuring it reaches the superiors.
6. Ensure safe construction of heating, ventilation, and air conditioning maintenance according to rules and regulations set by the safety policy manual by the company. They will have to ensure the protection and safety equipment is 100 per cent tried and tested for safe use.
7. Arrange labor and other professionals including pipe fitter, duct fitter and assistant duct fitter. They also act as a supervisor for the installation and maintenance project.
8. Additional responsibilities include having to arrange for the safety gear and equipment they need to do their work.
9. Documentation of the Conduct Testing inspection process for a variety of tasks including the light test for ducts, underground chilled water piping system, and hydro test.
10. Attending weekly and monthly meetings held by the project manager and QC supervisor to talk about the project updates and completion.
11. Assisting the commission team during the testing, balancing, and adjusting phases of air and hydronic fitting

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description

1. Plan , supervise and manage all maintenance services, schedules and improvement works for effective and efficient maintenance operations.
2. Ensure the team and external contractors/vendors comply with ISO standards and regulations.
3. Coordinate and direct all administration of M&E works by liaising closely with the consultants and client.
4. Monitor building’s system breakdown, defects and shutdowns.
5. Conduct inspection to ensure property is well maintained.
6. Recommend and implement improvement works if needed, at client’s premises to meet high service standards and facilitate / maintain good working relationship with client.

Requirements

• At least 4 years of experience in related Facility Management or equivalent.
• Minimum Diploma / Degree in FM and or Engineering or equivalent.

Operations Manager Responsibilities:

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.

Job Description & Requirements

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operational: • Oversee and ensure the smooth operation of the assigned outlets • Lead a team of retail staff in achieving sales targets and overall performance of outlets • Overall accountable to an area or portfolio assigned including P&L, fulfillment of targets and policies of the company • Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows • Monitor sales and provide routine/monthly sales reports with recommendations for business reviews with management • Ensure proper cost control on all expenses according to budget and provide suggestions on cost saving • Review and provide feedback to Outlet Managers and the team with relations to job assignments according to operational needs in order to achieve and maximize work efficiency • Cooperate with various supporting departments to ensure smooth daily workflow

Service and Quality: • Maintain and improve established quality and service standards • Uphold the retail standards across all outlets by conducting regular store visit • Develop subordinates by providing ongoing feedback for operational improvement and establishing performance expectations • Direct and manage outlets according to the company SOPs and regulatory requirements • Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendations • Ability to respond to the customer or team members comments and feedback professionally • Manage staff performance and disciplinary issues • Resolve customers’ complaints and operational issues

Administrative: • Strategically plan and review weekly manpower schedules to achieve optimal operational standards and control manpower costs effectively • Effectively communicate company policies and procedures to staff • Prepare and timely submission of reports to Operations Manager and relative supporting departments • Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance • Handle disciplinary issues, grievances, disputes and work tension among the team Perform other tasks or duties assigned by the Operations Manager

Requirements: • At least 3-4 years of supervisory experience in relative industries: Retail sector • Positive working attitude with good teamwork spirit • Possess leadership skills with ability to guide and coach a group of Outlet Managers • Responsible and ability to maintain quality of work • Good interpersonal and communication skills • Strong adaptability to a fast-pace working environment • Computer literacy (Microsoft Word, Excel and etc) • Knowledge of POS systems

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opp ortunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Requirements and skills

• Proven working experience as a Logistics Manager
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent written and verbal communication skills
• This job requires people who will be able to converse fluently in english and tamil for the convenient of the migrant workers who are working as the blue collar staffs during carry out duty.
• Min. Degree of Engineering (Information and Communication Engineering)/(Mechanical Engineering) , Degree of Arts (Language and Literature) or Degree of Commerce
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• Exceptional verbal and written communication skills.

Day to Day Operations

• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• Oversee and assist in team members day to day task to ensure smooth operation.
• Ensure all outlets maintain outstanding store condition and visual merchandising standards.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations

Stock/Inventory Management

• Control and manage inventory and transfers across all locations effectively
• Oversee stock-take exercises at all locations.
• Manage and execute all scheduled inventory counts in a timely manner
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the buying team on stock management.

Leadership

• Drive, inspire, motivate, manage and lead the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Review and monitor individual performance in line with the company’s objectives.
• Deal with all issues that arise from team members’ (complaints, grievances, etc) and handle team members’ disciplinary issues
• Improve employee turnover and absenteeism
• Maintain staff discipline.
• Manpower training and recruitment.
• Provide leadership across all our locations and improve team spirit.
• Work closely with Ops/Sales manager to manage staff roster and manpower planning by ensuring smooth operations and cost-efficiency.

Customer Engagement

• Ensure high levels of customer satisfaction through outstanding customer service.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards

Job Requirements:

• Possess at least a Diploma in any field or any other relevant qualifications in retail studies with at least 5 years of experience in retail management, with at least 1 years of managerial experience.
• Possess strong analytical and leadership skills with good business acumen.
• Good in excel spreadsheet is a plus.
• Independent and able to work in a fast-paced environment
• Strong interest in retail operations and a passion to drive the brand forward
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Inventory Management and Loss Prevention