Overview:

The Regional Associate Trade Compliance Manager is responsible for:

• Driving the development and implementation of trade compliance strategies and standard processes, and having accountability for all trade compliance activity in the Asia Pacific region while maintaining relationships with both internal and external stakeholders
• Playing a strategic role in overseeing the business processes for cross-border trade compliance, identifying risks and resolving issues, and managing the process efficiency to give Kemin a competitive advantage in the marketplace
• Coordinating the roles and tasks among the cross functional team and steering compliance with the trading and customs regulations in various Asia countries
• Strengthening the documentation and processes for product import/export

This is a highly visible professional role that is newly created in Kemin Industries (Asia) to support the accelerating business growth in Asia Pacific region.

Responsibilities:

• Accountable to develop trade compliance operations strategy, implement and maintain trade compliance standards and best practice processes to operationalize corporate policies and risk control frameworks to comply with Government laws and regulations including those administered by the participating government agencies
• Reviews internal controls, develops processes, administers the compliance audit program, and oversees corrective action plans for the region. Identifies compliance gaps and recommends process improvements. Develop departmental strategies and procedures based upon best practices
• Develop business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers
• Provide relevant information to senior management and business stakeholders by proactively monitoring regulatory changes in the region/countries, to strengthen compliance and provide advisory on risk mitigation strategies.
• Coordinate the discussion of trade compliance matters among Logistics, Finance, Regulatory, R&D and regional subsidiaries, and liaise with professional consultants to strengthen the processes.
• Drive trade compliance at Kemin Industries (Asia) and its regional subsidiaries’ documentation and reporting requirements.
• Handle the correspondences from Customs authorities on any customs inquiries, assessments and related issues.
• Keep abreast of and facilitate FTA applications in the region to optimize duty costs while ensuring compliance with the requirements
• Lead the HS code classification harmonization project in the region and follow-through with advanced rulings application as required
• Ensure appropriate recordkeeping and due diligence procedures in accordance with all governing regulatory requirements and functional requirements
• Proactively identifying opportunities for leveraging on FTAs
• Reviews and monitors KPI's ensuring accuracy of reporting to internal and external parties

Requirements:

• Graduate degree or its equivalent in international trade law, international business, finance or supply chain professional certifications
• Minimum of five (5) years of regional trade compliance experience in regulatory laws, especially in customs regulations and laws, with hands-on and practical approach and key focus in Asia Pacific countries
• This position is based in Singapore; there may be occasional travels based on business needs
• Experience in performing import/export classification and compliance risk analysis, and familiarity with classification/valuation methodologies and tariff rate schedules in the APAC region
• Well-versed in interpretation and application of classification concepts and references (e.g., General Rules of Interpretation, Explanatory Notes, and Binding Rulings).
• Demonstrated expertise and track record in resolving custom inquiries, issues and trade compliance audits
• Strong working knowledge of trade compliance standards and best practices with commercial focus.
• Able to provide leadership, set priorities and meet timetables for the attainment of goals and deliverables.
• Collaborative team player and leader who proactively engages with the cross functional team and demonstrated ability to present ideas effectively and communicate well with all levels of management within a team environment on a variety of programs and projects.
• Demonstrated project management skills in planning and executing the trade compliance standards and processes in the region.
• Strong leadership and interpersonal skills to be able to work effectively in a diverse team environment.
• Independent contributor with strong motivation, a desire to make an immediate contribution and has a keen sense of urgency.

Key Responsibilities

• Overall accountable and responsible for delivery of testing services. Preferable to have domain knowledge in core banking, wealth and CRM customer onboarding
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.
• Works with the Vendor and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other Vendor artefacts for the testing service delivery across upcoming CRM transformation program to upgrade the current CRM onboarding application.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various stakeholders ﴾including but not limited to, application, security, infrastructure, business﴿, testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test TCoE team.

Key Requirements:

• Industrial knowledge in CRM customer onboarding
• Well verse in SDLC and project delivery especially in testing.
• Has experience managing internal and external stakeholders, including vendors
• Detail and process oriented to ensure deliverables are produced as per governance.
• Project management experience as an added advantage

• Have in depth knowledge of software quality assurance/testing methodologies and practices including requirements traceability, test planning, estimation, design, execution and defect management
• Must have strong testing experience of BSS Telecom modules - CRM, Pegasus, Selfcare portals, channels , Collection, recovery, Amdocs Suite 9.3 Billing and Rating modules, Master Enterprise Catalogue, Payement and GL. MTPOS
• Have expertise in Functional and Manual Testing, Web Services testing and also have exposure to ETL testing.
• Experience in Project Initiation (Testing as project)/Project Estimation, Project Delivery, Business liaison / Stakeholder management.Team leading skills. Experienced in Managing, Planning and Reporting activities.
• Experience in review of test cases / scenarios for all projects. Daily Triage status calls with the Project teams. Helping junior testers during test planning and execution phase. Act as SPOC for the team. Experience in both Waterfall and Agile SDLC is desirable.
• Experience on CR testing, Integration Testing , Regression Testing , Live Testing etc
• Experience in setting up the environment. Experience in release document. Able to create various dynamic reports for customer review.
• Along with the above mentioned skills, also have experience in the below mentioned software tools and Utilities : Have expertise in Defect Management Tools like HP ALM, HP QC, Bugzilla and Jira.
• Platform orientation (servers, storage, fabric, network) - strong advantage.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Position Summary:

We are seeking an experienced Automation Tester to join our dynamic team. This role requires a strong technical background combined with proven experience in managing and delivering complex projects.

Roles & Responsibilities:

• Identify test cases that can be automated and prioritize them based on business needs and technical feasibility
• Design, develop, and maintain robust automation frameworks.
• Write, maintain, and execute automated test scripts for various software applications.
• Use automation tools like Selenium, TestNG, JUnit, Cucumber, or others depending on the technology stack.
• Validate that test scripts cover functional and non-functional requirements.
• Identify and document bugs in the software during test execution.
• Retest resolved issues and perform regression testing to ensure that fixes do not introduce new defects.
• Design and manage test data needed for automated test scripts.
• Ensure that test environments are properly configured and populated with the necessary test data.
• Develop and execute automated performance tests to measure application speed, responsiveness, and stability.
• Analyse performance test results and work with developers to address performance bottlenecks.
• Provide detailed test coverage analysis.
• Participate in daily stand-ups, sprint planning, and retrospectives to align testing efforts with the overall project goals.
• Build and maintain strong relationships with key stakeholders to foster trust and collaboration.
• Coordinate customers for migrating from old solution to new solution
• Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Required Skills:

• Experience in Selenium, Cucumber framework
• Experience in Automation testing and Functional testing
• Experience in Quality Centre tool
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Experience in Banking client projects

Preferred Qualifications:

• Experience in a client-facing role, with a proven track record of managing client relationships.

Preferred Education:

• Bachelor’s degree/Master’s degree in Information Technology, Computer Science or equivalent work experience, or combination

Experience: Atleast 5 years

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Reporting to General Manager and oversee the daily quality activities including involvement in new project development relating to technical and non-technical operations

• Establish quality strategies and policies; implement World-Class quality engineering and validation tools and systems.

• Manage Quality Assurance systems and activities in partnership with other key functional groups to ensure reproducible product quality and compliance.

• Oversee Quality System management, production & mold manufacturing quality controls and project qualification activities.

• Assign personnel to support Program Manager in executing project implementation.

• Appraise employees and provide direction for continuous growth each year for the development of significant technical expertise.

• Plan and execute quality control activities; organize QA staff according to work requirements, ensuring manufacturing effectiveness and efficiency.

• Support Business Development in the pursuit of new business opportunities.

• Ensure compliance to all applicable quality systems.

• Recruit, train, develop and lead staff to accomplish quality goals and adhere to quality policies.

• Plan and lead in company-wide training initiatives for quality system and QA activities.

• Provide interface to customers' Quality Compliance organization to ensure that project team complies with customers' requirements.

Requirements:

• Diploma/ Degree in Quality Engineering or related fields.

• At least 5 to 7 years of relevant experience in quality management systems in a manufacturing environment. Understands audit procedure, process controls and ISO certification procedure. Experiences in plastics/mold making industry advantageous

• Knowledge and experience in GD&T, SQC tool and ISO 9001, ISO 14000 & ISO 13485 QMS

• Good verbal and written communication skills

• Organized, decisive, independent leader

• Office: Joo Koon/Boon Lay | Mon – Fri (8:30am to 5:45pm)

• Monthly salary x 13 + Variable Bonus. Monthly salary will commensurate according to experiences

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected] and cc [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

• Develop and implement procedures for inspecting, testing, and evaluating the quality in accordance with the industry and company's standards.
• Set up Project Quality System, implement and maintain in accordance with Singapore standards.
• Track all legal and regulatory compliance requirements and performance and identify preventive programs to mitigate any potential non-compliance.
• Evaluate the implementation of Quality Plans and Quality Control Plans at sites to ensure that the project Quality Plan adheres to specifications and contract requirements.
• Conduct periodic site visits to perform detailed and documented quality, process, and safety checks, ensuring that quality meets industry and company standards.

Requirements:

• ISO 9001: 2015 Lead Auditor Certified
• Degree in Engineering or equivalent
• At least 8 years of implementation and management of quality systems experience in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Serve as the Test Manager, comprehensively understanding business requirements for the Core Banking System, Fund Transfer, and other related banking systems, ensuring all testing in alignment with the requirements
• Responsible for conducting IT software testing
• Collaborate closely with various stakeholders to ensure effective and efficient teamwork throughout the testing process.
• Key stakeholders include: End users, system development teams, and back-office departments from the head office Test support teams from other IT vendors and Offshore vendors

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field with a minimum of 5 years of experience supporting IT project test phases within the banking sector.
• Experience in IT software testing, with prior experience as an IT professional in a banking or financial institution will be advantageous.
• Lead the creation of test plans and test definitions for banking IT systems, demonstrating knowledge in software quality management including software testing methodologies, including the creation of test plans, test documentation, execution of test cases, and analysis of test results.
• Experience in managing risk and control processes, including timely escalation and resolution of significant issues to management.
• Proven experience in collaboration, teamwork, and strong leadership in managing stakeholder relationships.
• Demonstrated project engagement skills, including the preparation and presentation of regular reports and documentation, effective communication of project status and progress to stakeholders and IT teams, and alignment with business priorities.

Work location: Changi Business Park (One@ Changi City)

To apply, please visit www.gmprecruit.com and search for Job Reference: 24771

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

JOB DESCRIPTION

• Support functional departments in terms of processes of food quality and safety during daily operations.

• Plan, organize, and coordinate to ensure the smooth operation of the QA Department daily.

• Understand the business direction of the company and work closely with respective coaches to make necessary adjustments on job scopes and responsibilities to synchronize with the strategic plans of GM.

• Prepare monthly reports i.e. Complaint Log, HACCP Objectives Summary, Demerit Point System Records, GMP audit, etc. for submission to the Management

• Collect and analysis data/trend analysis report on non-conformity and improvement initiatives.

• Plan lab testing by the sensitivity level of FG to manage and control department expenses and to keep within budget.

• Participate and support quality system implementation (audit activities by government sectors, certification bodies, and customers)

• Work closely with all functional departments on improvement initiatives i.e. standards, processes, and procedures in writing

• Assign with short-term projects/initiatives/training programs and responsible for ensuring completion of work before the datelines.

• Report all non-conformity matters with regard to food quality or safety to the coach.

• Other project as assigned

Job Requirements

• Minimum 5 years experience working in the Food industry and possess good knowledge of manufacturing processes.

• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage.

• Possess knowledge of international standards i.e. FSSC22K, GFSI

• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

• Strong interpersonal and communication skills

• Able to meet tight deadlines and attend to emergencies after work hours

• Bilingual in English and Mandarin to liaise with Mandarin-speaking stakeholders

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team can bring this experience to life. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description

In this role, you will work with the quality and learning team (in the region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, demonstrating that to craft a framework that guides the business to understand what matters to the Retail Customer Service leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and happiness, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer happiness and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Minimum Qualifications

• Proficiency in English and Bahasa Malay / Indonesia is a must, in order to provide customer support to the Southeast Asia market
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Key Qualifications

• Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals
• Adapt to changing environments, technology, and processes
• Commit to results with a high degree of determination
• Champion trust and build strong business partnerships
• Superb written and interpersonal skills
• Ability to work efficiently under deadlines with numerous projects on hand
• Strict adherence to company policy on confidential materials

Education & Experience

All candidates who meet the key qualifications are encouraged to apply.

Additional Requirements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Develop and implement procedures for inspecting, testing, and evaluating the quality in accordance with the industry and company's standards.
• Set up Project Quality System, implement and maintain in accordance with Singapore standards.
• Track all legal and regulatory compliance requirements and performance and identify preventive programs to mitigate any potential non-compliance.
• Evaluate the implementation of Quality Plans and Quality Control Plans at sites to ensure that the project Quality Plan adheres to specifications and contract requirements.
• Conduct periodic site visits to perform detailed and documented quality, process, and safety checks, ensuring that quality meets industry and company standards.

Requirements:

• ISO 9001: 2015 Lead Auditor Certified
• Degree in Engineering or equivalent
• At least 8 years of implementation and management of quality systems experience in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About our client

Our client is one of the leaders in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Quality & Customer Care Manager (Automotive)

Job Overview:

Our client is looking for an experienced Quality & Customer Care Manager to enforce the fulfilment of customer care standards and ensure the highest levels of customer satisfaction.

You will be the model for the tonality of the house of luxury cars of our client, by translating principles into daily practice throughout all retail and aftersales processes, customer relationship management and act as a representative of our client.

As a leader, you will guide and ensure that the team internalises the tonality of the house and bring on the best attitude and behaviour, as these factors are the main drivers and biggest lever for customer satisfaction. You will lead the team to exclusively manage customer enquiries, handle customer complaints, regardless of origin (e.g., Sales, Service, Online) and resolve quality-related issues promptly and effectively.

As a strategist, you will implement a holistic compliant management system, to manage customers and handle complaints with the highest care, in a customer-centric way. Through a systematic analysis of customers’ problems, you will develop tailored and solutions to effectively prevent customer issues and ensure the implementation of these measures.

As a key collaborator within Marketing and CRM department, you will work closely with other departments such as Sales and Aftersales, to communicate effectively, implement solutions, and continuously improve processes to enhance the overall customer experience.

This role requires strong leadership, team management, excellent verbal and written communication, and problem-solving skills, as well as a deep understanding of automotive quality standards and customer service principles.

Job Responsibilities:

• Lead, inspire and manage the team in Customer Experience Centre;
• Work alongside frontline staff in customer service, and Aftersales departments for effective communication;
• Coach and provide guidance in managing complex customer inquiries, resolving issues effectively and build rapport with customers;
• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction;
• Responsible for improving the quality and response rate of surveys received through Voice of Customers (VOG);
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores;
• Managing the responses and follow-up actions required from VOC, phone calls and Google reviews;
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed;
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions;
• Analyse customer feedback and quality data to identify trends, patterns, and opportunities for improvement;
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions;
• Present survey results and implementation measures to stakeholders.

Job Requirements:

• Degree, preferably in Business or Communications;
• At least 2 years of experience in Customer Service Management, preferably in the automotive industry;
• At least 2 years of experience in team management with excellent leadership and interpersonal skills;
• Analytical with a good eye for details, such as identifying trends and pain points from Voice of Customer data;
• Strategic leadership to develop plans and drive continuous improvement initiatives.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

• Reviewing and revising testing procedures.
• Conducting inspection checks on goods and production processes.
• Performing manual and automated quality checks.
• Ensuring employees adhere to safety and quality regulations.
• Reporting safety and quality infringements to the QA manager.
• Identifying possible areas for improvement in quality control processes.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description & Requirements

• Creating and maintaining comprehensive quality management systems aligned with industry standards
• Developing and implementing quality control plans for various construction phases, including material procurement, construction processes, and final inspections.
• Overseeing inspection and testing activities to verify that materials, workmanship, and construction processes comply with project requirements and specifications.
• Managing and controlling quality-related documentation, including inspection reports, test results, and non-conformance reports.
• Assessing and approving suppliers, ensuring they meet quality standards and requirements.

Requirements:

• Min Diploma / Degree in Civil Engineering or its’ equivalent
• Experience in Steel Civil Project Management is a plus
• Able to lead and work independently

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24737

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Note: The position will be located in China for a minimum of 9 months.

Base salary is up to S$9,000

Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield in electronics manufacturing.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to integrate and resolve abnormal quality issues within the manufacturing process.
• Collaborate closely with cross-functional teams to implement effective solutions and preventive measures.
• Drive initiatives to enhance internal quality control procedures and improve process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Lead efforts to address and improve customer-reported quality issues, ensuring prompt resolution.
• Prepare comprehensive reports for stakeholders, detailing corrective actions and preventive measures.
• Develop and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.
• Foster open communication and collaboration across departments for effective quality management.
• Coordinate with various teams to ensure a cohesive approach to achieving quality objectives.
• Oversee personnel-related tasks including task assignments, coordination, attendance, and performance management.
• Develop and implement training programs to enhance team skills and knowledge.
• Supervise the timely delivery of tasks and projects to meet quality objectives within established timelines.

Requirements:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Minimum 6-8 years of proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving abilities.
• Excellent leadership skills and interpersonal abilities.
• Familiarity with quality management systems and standards such as TS16949 and VDA 6.3.
• Experience in collaborating with counterparts in China/ Taiwan.
• Certification in quality management (e.g., Six Sigma) is advantageous.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Job Purpose:

Provide advisory, perform planning, reporting and analysis on compliance tasks/assignments (both Regulatory Compliance and AML/KYC Compliance).

Support the Head of Compliance from time to time.

Job Responsibilities:

Implement Policy and Procedures (Regulatory Compliance and AML/KYC Compliance)

Address gaps, review and implement Policy and Procedures to ensure accuracy and compliance with appropriate Global Polices and standards as well as industry best practices.

Review and closure of SafeWatch alerts

To review and release Safewatch alerts (mainly at Level 2) on the same day except for alerts assigned under investigation. Ensure appropriate comments for closure of alert.

Review and handling of FCCM

Daily review, handling and follow-up of FCCM alerts (mainly at Team Leader/Supervisor Level).

Escalate potential suspicious transactions to Head of Compliance within 1 working day.

Training / Guidance to 1st line of defence

Provide guidance to 1st line of defence on Anti-Money Laundering/Countering Financing of Terrorism, Know-Your-Customer and other non-AML/CFT compliance related procedures.

Provide regular trainings and coaching

Handling MAS and other government agencies mails on alert names

Input names into Safewatch on same day, and respond accordingly to MAS or other government agencies

Periodic screening of branch customer database

Ensure ongoing screening of branch customer database through WorldCheck One. Perform level 2 review and handling of matched results within stipulated timeline.

Policies and procedures Review

Review policies and procedures submitted by stakeholders to ensure compliance with MAS regulations, Singapore laws, HO Policies & Proceduresbefore submission to HO for validation and approval.

Periodic Reporting to Head Office

Ensure prompt and accurate submissions

Compliance reviews and testing

Ensure timely review and testing

Dissemination of MAS / ABS Circulars etc

Disseminate via email to relevant stakeholders timely, and follow up on required actions and deadlines (if any).

Send timely reminder to the relevant stakeholders on follow up actions and deadlines.

Maintenance of Record / Filing

Ensure up to date record maintenance and filing related to Compliance department. As far as possible, file on department folder.

Assist and support Head of Compliance

Assist and support Head of Compliance on various projects from time to time and adhere to assigned timeline/deadline.

Minimum qualifications:

Bachelor of Business (Economic and Finance).

Minimum experience:

Minimum 5-8 years’ experience in banking compliance with exposure in AML/CFT/Sanctions.

Knowledge and Skill

• Compliance & regulatory Knowledge.
• Good understanding of Banking software/MS Office.
• Understanding of Banking Operations.
• Keen analytical skills.
• Good knowledge of trade finance.
• Excellent verbal communication skills.
• Strong writing skills.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Develop and implement procedures for inspecting, testing, and evaluating the quality in accordance with the industry and company's standards.
• Set up Project Quality System, implement and maintain in accordance with Singapore standards.
• Track all legal and regulatory compliance requirements and performance and identify preventive programs to mitigate any potential non-compliance.
• Evaluate the implementation of Quality Plans and Quality Control Plans at sites to ensure that the project Quality Plan adheres to specifications and contract requirements.
• Conduct periodic site visits to perform detailed and documented quality, process, and safety checks, ensuring that quality meets industry and company standards.

Requirements:

• ISO 9001: 2015 Lead Auditor Certified
• Degree in Engineering or equivalent
• At least 8 years of implementation and management of quality systems experience in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Opportunity to contribute to Nation's sport industry

Location: Stadium

Duration: 6 months' contract

Salary: Up to $6,000/month

Job Responsibilities:

• Perform compliance testing to identify gaps and follow up with owners for timely closure of remediation actions.
• Contribute in cross-team projects relating to business process improvements.
• Review and assess audit findings to recommend if improvements need to be made at a corporate level.
• Follow up on action plans to address audit findings so that root causes are adequately addressed.
• Provide risk perspective for ad hoc queries from Business Groups.
• Coordinate with internal stakeholders and service provider to schedule and plan for audits of sport charities.
• Monitor service provider’s performance to ensure timely and quality completion of audit reports and other deliverables.
• Perform other contract administration activities to ensure terms of contract with service provider are being adhered to
• Implement initiatives to promote good governance practices within SportSG and sport charities.
• Any other ad-hoc duties or projects assigned.

Looking for:

• Singaporeans only
• Min. Degree in Business or Accountancy, ACCA qualification or equivalent
• At least 3 years of relevant working experience with audit and project management experience.
• Proficient in reviewing processes to identify non-compliances, unacceptable risk exposures and/or inefficiencies
• Proficient in Microsoft office applications (e.g. excel) and IT savvy with using different systems.
• Familiarity in Business Systems (e.g., Workday, Share Point, Tableau, Micro Strategy) would be advantageous

Interested candidate may apply via email to [email protected]. All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Chloe Chew (R1768631)

ScienTec Consulting (ScienTec Personnel) - 11C5781

QA Manager

• Monday - Friday 9am to 6pm, 9am to 1pm on Sat (Alternate)
• Office Location: Boon Lay
• Basic: $5000 to $5500 depending on the experience

Job Requirements

Minimum 5 years’ experience working in the Food industry and possess good knowledge of manufacturing processes.

Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage.

Possess knowledge of international standards i.e. FSSC22K, GFSI

Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

Job scope

Support functional departments in terms of processes of food quality and safety during daily operations.

Plan, organize, and coordinate to ensure the smooth operation of the QA Department daily.

Understand the business direction of the company and work closely with respective coaches to make necessary adjustments on job scopes and responsibilities to synchronize with the strategic plans of GM.

Prepare monthly reports i.e. Complaint Log, HACCP Objectives Summary, Demerit Point System Records, GMP audit, etc. for submission to the Management

Collect and analysis data/trend analysis report on non-conformity and improvement initiatives.

Plan lab testing by the sensitivity level of FG to manage and control department expenses and to keep within budget.

Participate and support quality system implementation (audit activities by government sectors, certification bodies, and customers)

Work closely with all functional departments on improvement initiatives i.e. standards, processes, and procedures in writing

Assign with short-term projects/initiatives/training programs and responsible for ensuring completion of work before the datelines.

Report all non-conformity matters regarding food quality or safety to the coach.

Other project as assigned

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279