Total 3 clinical researcher job vacancies in Quality Assurance / Control category in d19 serangoon garden hougang sengkang punggol

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

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Job Summary:

• Industry: Healthcare
• Employment type: Permanent, full-time
• Working location: Kent Ridge

Job Responsibilities:

• Coordinate and support clinical quality and safety programmes within the organisation.
• Play an active role in identifying, coordinating and participating with relevant departments in developing quality models, standards development, design and implementation of audits and risk management activities.
• Ensure accurate data collation and compilation for various clinical quality activities including clinical performance indicators.
• Provide support to QA and Clinical Services committees and continuously seek opportunities to improve work processes and highlight areas for improvement.
• Manage incidents and serious reportable events and conduct root cause analysis.
• Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions.
• Facilitate presentation of improvement efforts and ongoing measures of clinical processes to management to enable an effective learning environment.

Job Requirements:

• Possess a bachelor's degree from a recognized institution
• At least 3 to 5 years of relevant working experience in healthcare. Working experience in medical affairs and clinical governance is preferred.
• Excellent data analysis, communication, writing and problem-solving skills
• Exceptional interpersonal and people management skills
• Positive, motivated and able to perform under pressure

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Responsibilities:

1. Implement and manage surveys to collect customer feedback on service satisfaction.
2. Analyze survey data to identify trends and areas for service quality improvement.
3. Collaborate with teams to develop action plans based on survey findings.
4. Monitor key performance indicators (KPIs) related to service quality and report to management.
5. Conduct root cause analysis of service issues and recommend corrective actions.
6. Evaluate and refine survey methodologies for relevance and effectiveness.
7. Provide guidance and support on service quality to internal teams.
8. Stay updated on industry best practices and trends in service quality management.

General Responsibilities:

• Manage feedback and related administrative tasks.
• Represent the organization in events and committees as required

Requirements:

• Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
• Excellent writing and interpersonal skills.
• Proficient in Microsoft Office.

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253