Total 22 Others/Any critical care provider job vacancies in Quality Assurance / Control category in Singapore

Job Description:

• Support the implementation and execution of the Infection Prevention and Control Program.
• Plan, implement, manage, and evaluate infection control activities at healthcare sites
• Conduct quality control audits on infection control and risk assessments
• Provide advice and training to facilities on prevention, transmission, infection control and appropriate precautions/ assessments
• Work with infection control doctors, nurses and microbiologists on outcome of disinfection being carried out
• Develop and implement infection control policies and procedures
• Identifies, investigates, and reports healthcare facility onset infections, outbreaks, clusters and risk of infection among patients, staff and equipment through ongoing surveillance and rounds
• Provides advice on infection prevention and control related matters in accordance to hospital policies and procedures.

Requirements

• Minimum Diploma in Nursing with 2 years’ relevant clinical practice as a Registered Nurse
• Formal infection prevention and control training or appointment as an Infection Prevention and Control Nurse

To submit your application, please apply online [email protected] or call +(65) 6232 7810 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

Job Description:

• In Charge of auditing and assessing the suitability of suppliers
• Responsible for initiating and managing project transfer
• Responsible for guiding and implementing improvement programs as well as negotiating and balancing capacity among suppliers
• Responsible for FA Inspection of casting and machining services
• In Charge of managing the foundries which include quality and delivery performance
• In charge of handling the non-conformance parts follow up
• Responsible for checking and monitoring suppliers to ensure delivery

Requirements:

• Min Diploma in Precision Engineering or relevant
• Min 5 years of experience in Metal Machining industry with experience in QC/ Audit
• Extensive travelling is required

• Compliance Experience
• Corporate Service Provider / Financial Services industry
• Financial Statement

Job Scope:

• To support and enhance the compliance framework for our client
• Monitor and ensure compliance with applicable laws, regulations, and guidelines, including ACRA, MAS, and AML/CFT requirements.
• Oversee client onboarding, performing due diligence and KYC checks in line with regulatory standards and company policies.
• Develop, review, and update internal compliance policies and procedures to ensure adherence to regulatory changes.
• Conduct risk assessments on clients and business activities to identify potential compliance risks and propose mitigation strategies.
• Implement and maintain a compliance monitoring program; report compliance issues and breaches to senior management, recommending corrective actions.
• Educate and train employees on regulatory compliance, AML/CFT requirements, and any updates in relevant policies and procedures.
• Assist in preparing for internal and external audits, ensuring documentation and processes meet audit requirements.
• Act as the point of contact with regulatory bodies, staying informed of regulatory updates and ensuring timely filings and notifications.

Requirements:

• Possess a Degree in Law, Business, Finance or a related field.
• Certifications such as CAMS (Certified Anti-Money Laundering Specialist) or ICA (International Compliance Association) are a plus.
• Possess 2 years of experience in compliance within a Corporate Service Provider (CSP) or financial services environment
• Familiarity with Singapore’s regulatory requirements for CSPs, including ACRA, AML/CFT, and MAS guidelines.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in compliance software and MS Office Suite.

To apply please click on the APPLY NOW button with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

• Compliance Experience
• Corporate Service Provider / Financial Services industry
• Financial Statement

Job Scope:

• To support and enhance the compliance framework for our clients
• Monitor and ensure compliance with applicable laws, regulations, and guidelines, including ACRA, MAS, and AML/CFT requirements.
• Oversee client onboarding, performing due diligence and KYC checks in line with regulatory standards and company policies.
• Develop, review, and update internal compliance policies and procedures to ensure adherence to regulatory changes.
• Conduct risk assessments on clients and business activities to identify potential compliance risks and propose mitigation strategies.
• Implement and maintain a compliance monitoring program; report compliance issues and breaches to senior management, recommending corrective actions.
• Educate and train employees on regulatory compliance, AML/CFT requirements, and any updates in relevant policies and procedures.
• Assist in preparing for internal and external audits, ensuring documentation and processes meet audit requirements.
• Act as the point of contact with regulatory bodies, staying informed of regulatory updates and ensuring timely filings and notifications.

Requirements:

• Possess a Degree in Law, Business, Finance or a related field.
• Certifications such as CAMS (Certified Anti-Money Laundering Specialist) or ICA (International Compliance Association) are a plus.
• Possess 2 years of experience in compliance within a Corporate Service Provider (CSP) or financial services environment
• Familiarity with Singapore’s regulatory requirements for CSPs, including ACRA, AML/CFT, and MAS guidelines.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in compliance software and MS Office Suite.

To apply please click on the APPLY NOW button with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Job Description:

• In Charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all related government agencies, aviation authorities and customers’ requirements and regulations
• Taking charge liaising with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In Charge of reviewing and revising quality procedures and quality control instructions and performing of internal audits to evaluate quality system, products, and processes

Job Requirement:

• Minimum Degree in Mechanical Engineering or relevant
• Minimum 2 years’ relevant experience in aerospace manufacturing and experience in leading and using problem-solving tools
• Experience in heat treatment, non-conventional machining, shotpeening and chemical processing would be an advantage

Job Description

• Develop, implement, and evaluate clinical training programs for nursing students and new nurses.
• Collaborate with Nurse Managers / Clinicians on staff development, clinical-based in-service and continuing education
• Develop and implementation of nursing education programs for constant improvements.
• Establish and maintain optimal clinical learning environments for nursing staff and students.
• Assisting Nurse Clinician in daily functions.
• Participate in work improvement projects.
• Ensure compliance to clinical guidelines and SOPs.
• Assist in the clinical audits.
• Assist in the staff performance assessment.
• Ensure reports are submitted on a timely manner.

Requirements:

• Diploma / Degree in Nursing.
• Minimum of 5 years of Clinical experience.
• Possess an Advanced Diploma in Nursing (Orthopaedic, Oncology or Medical Surgical) is an advantage.
• Senior Staff Nurse level preferred.
• Must be registered with SNB.

DID: 62261472

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

#L1-RT1

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life!

The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

Description
Regional Quality Manager (RQM) leads teams of Quality Program
Managers (QPMs) who are responsible for supporting and guiding their
respective sites and business partners to achieve business goals. RQM
demonstrates a fundamental understanding of contact center
operations, anticipate broader business needs, collaborate influentially
with cross-functional teams, and develop strategic goals and tactical
plans. RQM align resources to maintain a balance of customer, people,
and business focus; have a passion to develop future leaders; and drive
accountability to ensure success.

In this role, you will work with the business teams (in region and
worldwide) as well as collaborate with the Retail Customer Care
leadership. You will be leading a team to be responsible for helping
identify business trends and insights, building Quality strategy to
support business need and partnering with cross functional teams to
improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Minimum Qualifications
• Ability to work with and influence cross functional business
partners to build and achieve strategic quality objectives and
goals
• Proven track record to analyze data, accurately determine
root cause and implement actions that solve problems and
improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide
variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Role models inclusive leadership behaviors and embraces
their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse
perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and
commitment

Preferred Qualifications
• Solid understanding of quality principles and approaches
including but not limited to customer journey mapping, process
Improvement methodologies and data analysis
• Experience in the management of outsourced suppliers and
internal teams delivering customer-facing support
• Experience working as part of a virtual team that is
geographically dispersed

Education & Experience
Bachelors degree or equivalent experience

Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team can bring this experience to life. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description

In this role, you will work with the quality and learning team (in the region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, demonstrating that to craft a framework that guides the business to understand what matters to the Retail Customer Service leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and happiness, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer happiness and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Minimum Qualifications

• Proficiency in English and Bahasa Malay / Indonesia is a must, in order to provide customer support to the Southeast Asia market
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Key Qualifications

• Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals
• Adapt to changing environments, technology, and processes
• Commit to results with a high degree of determination
• Champion trust and build strong business partnerships
• Superb written and interpersonal skills
• Ability to work efficiently under deadlines with numerous projects on hand
• Strict adherence to company policy on confidential materials

Education & Experience

All candidates who meet the key qualifications are encouraged to apply.

Additional Requirements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About our client

Our client is one of the leaders in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Quality & Customer Care Manager (Automotive)

Job Overview:

Our client is looking for an experienced Quality & Customer Care Manager to enforce the fulfilment of customer care standards and ensure the highest levels of customer satisfaction.

You will be the model for the tonality of the house of luxury cars of our client, by translating principles into daily practice throughout all retail and aftersales processes, customer relationship management and act as a representative of our client.

As a leader, you will guide and ensure that the team internalises the tonality of the house and bring on the best attitude and behaviour, as these factors are the main drivers and biggest lever for customer satisfaction. You will lead the team to exclusively manage customer enquiries, handle customer complaints, regardless of origin (e.g., Sales, Service, Online) and resolve quality-related issues promptly and effectively.

As a strategist, you will implement a holistic compliant management system, to manage customers and handle complaints with the highest care, in a customer-centric way. Through a systematic analysis of customers’ problems, you will develop tailored and solutions to effectively prevent customer issues and ensure the implementation of these measures.

As a key collaborator within Marketing and CRM department, you will work closely with other departments such as Sales and Aftersales, to communicate effectively, implement solutions, and continuously improve processes to enhance the overall customer experience.

This role requires strong leadership, team management, excellent verbal and written communication, and problem-solving skills, as well as a deep understanding of automotive quality standards and customer service principles.

Job Responsibilities:

• Lead, inspire and manage the team in Customer Experience Centre;
• Work alongside frontline staff in customer service, and Aftersales departments for effective communication;
• Coach and provide guidance in managing complex customer inquiries, resolving issues effectively and build rapport with customers;
• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction;
• Responsible for improving the quality and response rate of surveys received through Voice of Customers (VOG);
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores;
• Managing the responses and follow-up actions required from VOC, phone calls and Google reviews;
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed;
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions;
• Analyse customer feedback and quality data to identify trends, patterns, and opportunities for improvement;
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions;
• Present survey results and implementation measures to stakeholders.

Job Requirements:

• Degree, preferably in Business or Communications;
• At least 2 years of experience in Customer Service Management, preferably in the automotive industry;
• At least 2 years of experience in team management with excellent leadership and interpersonal skills;
• Analytical with a good eye for details, such as identifying trends and pain points from Voice of Customer data;
• Strategic leadership to develop plans and drive continuous improvement initiatives.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

• Location: International Business Park (IBP)
• Business travel requirement: ~35% to Asia regions
• Salary: $8,000 - $10,000 commensurate with experience

Role Overview

As a key member of the Group Quality Leadership team, the Regional Quality Manager supports manufacturing and non-manufacturing sites on quality matters across the Asia Pacific region.

Job Responsibilities

• Influence and persuade senior site and sales heads to ensure compliance with required quality standards and mitigate risks from non-compliance.
• Coordinate with Group Quality for a unified global quality approach and consistent documentation.
• Stay updated on new customer quality requirements, identify gaps in current practices, and help sites close these gaps through planning and best practices.
• Communicate complex quality information in a user-friendly way.
• Monitor quality performance using indicators and data analysis to improve customer service and competitiveness.
• Identify and solve complex quality problems, provide advice in critical situations, and handle product recalls.
• Make significant business decisions independently that impact multiple sites and overall business performance.
• Provide training and coaching on quality and customer-related needs.
• Represent the company on quality committees and regional trade associations.
• Support sales with quality discussions and meet with main or potential customers in the region.

Knowledge, Skills, and Abilities

• Degree in Chemistry
• Minimum 10 years of experience in Quality.
• Preferably comes with consumer care background and proven experience overseeing the regions (Asia).
• In-depth understanding of the company’s products and market trends.
• Thorough knowledge of QA systems, GMPs, and regulatory requirements.
• Familiarity with guidelines such as ICH, FDA, EMA, MHRA.
• Ability to plan multiple activities with competing priorities.
• Commercial insight to evaluate processes for commercial benefits.
• High level of interpersonal skills.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Location: International Business Park (IBP)
• Business travel requirement: ~35% to Asia regions
• Salary: $8,000 - $10,000 commensurate with experience

Role Overview

As a key member of the Group Quality Leadership team, the Regional Quality Manager supports manufacturing and non-manufacturing sites on quality matters across the Asia Pacific region.

Job Responsibilities

• Influence and persuade senior site and sales heads to ensure compliance with required quality standards and mitigate risks from non-compliance.
• Coordinate with Group Quality for a unified global quality approach and consistent documentation.
• Stay updated on new customer quality requirements, identify gaps in current practices, and help sites close these gaps through planning and best practices.
• Communicate complex quality information in a user-friendly way.
• Monitor quality performance using indicators and data analysis to improve customer service and competitiveness.
• Identify and solve complex quality problems, provide advice in critical situations, and handle product recalls.
• Make significant business decisions independently that impact multiple sites and overall business performance.
• Provide training and coaching on quality and customer-related needs.
• Represent the company on quality committees and regional trade associations.
• Support sales with quality discussions and meet with main or potential customers in the region.

Knowledge, Skills, and Abilities

• Degree in Chemistry
• Minimum 10 years of experience in Quality.
• Preferably comes with consumer care background and proven experience overseeing the regions (Asia).
• In-depth understanding of the company’s products and market trends.
• Thorough knowledge of QA systems, GMPs, and regulatory requirements.
• Familiarity with guidelines such as ICH, FDA, EMA, MHRA.
• Ability to plan multiple activities with competing priorities.
• Commercial insight to evaluate processes for commercial benefits.
• High level of interpersonal skills.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life! The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Key Qualifications

• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Experience in the management of outsourced suppliers and internal teams delivering customer-facing support
• Experience working as part of a virtual team that is geographically dispersed

Description

Regional Quality Manager (RQM) leads teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. RQM demonstrates a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams, and develop strategic goals and tactical plans. RQM align resources to maintain a balance of customer, people, and business focus; have a passion to develop future leaders; and drive accountability to ensure success.

In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will be leading a team to be responsible for helping identify business trends and insights, building Quality strategy to support business need and partnering with cross functional teams to improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

• Engage community care providers to encourage participation in quality improvement initiatives.
• Plan schedule and assist in scoping of projects and collaborative.
• Conduct and facilitate Clinical / Quality Improvement workshops, and ensure proper documentation of workshops, meetings and collaborative.
• Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis.
• Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable.
• Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in.
• Conduct ground sensing via observations, focus groups or interviews from customers’ lenses.
• Co-develop innovative solutions with the Sector, using basic design thinking principles where relevant.
• Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals.
• Review, develop and support new initiatives to address emerging needs, e.g., person-centred care, community mental health and quality & ageing issues.
• Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector.

Job Requirements

• Degree with at least 6-8 years of working experience, preferably with one-year Service design or Business process re-engineering using a structured methodology.
• Experienced in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
• Strong analytical and conceptualization with problem-solving skills
• Experience in managing projects related to process or quality improvement would be preferred
• Knowledge of the community care sector, and computer database and basic statistics would be an advantage
• Resourceful, self-motivated starter and team player
• Effective communicator, both oral and written

Immediate priorities

Internal Compliance, Onboarding and day to day administration of International Residential Associate Sales Brokers in Singapore

The International Residential business in Singapore has committed to growing the brokerage team and as part of its growth strategy has agreed to increasing its head count by recruiting several associates on a commission only self-employed contractor model.

As a result of this strategy being adopted and given the additional regulatory requirements, the business requires someone with the required level of experience to help with the recruitment, administration and oversight of all associates that are recruited to the JLL team in the months and years ahead.

Your role related to the above will include:

• Regular monthly reporting and communication with the Singapore KEO, Office head and International Residential team head on all transactions and related CEA matters to ensure that the management are fully aware of all ongoing transactional activity being undertaken.
• The implementation of all the processes related to hiring, onboarding and day to day administration of the International Residential Associate sales team.
• Help to develop and undertake regular (monthly) training programs for the whole Singapore sales team (which overtime the wider SEA sales teams can also benefit from).
• Assist in the development and implementation of regular workshops focused on International (UK) Residential Purchase, Anti-Money Laundering (AML), and Customer Due Diligence (CDD) for the Singapore International Residential (UK) Sales Team, with the potential for extension to broader sales teams across Southeast Asia.”

The Barratt SEA Account

• Manage all the Sub Agency onboarding for all SEA sub agents and to work closely with the wider Barratt JLL team to ensure that the onboarding and ongoing requirements related to the same is managed properly.
• Manage the day-to-day sales progression and tracking of all SEA Barratt London sales.
• Manage all the internal AML/ KYC processes related to all Barratt London SEA sales.

In relation to the above areas, you would work closely with the existing Barratt JLL team as well as the client team in London

Other areas of your role

The One Global Group forward contract book and related IP – Help to review this with the appointed administrators and work towards put forward a proposal for the JLL management teams’ consideration (to be achieved in March and April 2024) – UK and Aussie exchanged contracts.

As sales volumes grow across SEA throughout 2024 and beyond, look to centralize and take responsibility for all the sales progression for all new sales being agreed by the sales brokers i.e. establish a sales progression and customer services hub so that all sales brokers can purely focus on new business and efficiencies across the teams are created.

Help to establish a one stop shop where we offer our purchasers a one stop shops service and act as a single point of contact so that we retain them, provide a high level of service and create additional income streams for the SEA business.

Help the Residential business to grow and manage the B2B distribution network across the region, with the ultimate objective of growing the sales volume in an efficient way, whilst also maximizing revenue and profitability from each partnership.

Given your level of experience at One Global Group, as JLL works towards developing a UK regional focused master agency distribution model, there would potentially be a requirement for assistance with this as a special project.

As a certified CEA Real Estate Salesperson (RES) in Singapore, your RES license would also be registered and secured under JLL.

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented